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16 Helpful Votes
Sail Date: April 2018
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance ... Read More
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance was not a Thai dinner. Getting back to Bangkok and to the ship was efficient but we arrived to the ship just prior to setting sail. Our room was across from the laundry. The depiction in their brochures does not show it directly across from the suite door but it is. You open your door to the open laundry room. Mind you, these are Penthouse B suites and the noise, smell and heat from the laundry room was a definite miss. Additionally, there is a definite vibration from the engine in the rooms and dining areas. So much, the liquid in the glasses moved from side to side. Dining was good at the specialty restaurants. Chartreuse is nice but the menu didn’t change. Same with Prime Seven. Compass Rose had some major issues this cruise. Basics such as sorbet served between courses and petit fours at the end were not offered. The food on occasion was cold. The lunches in Compass Rose were excellent. Just the dinners were below par. The entertainment was excellent at times and just OK at other times. The lectures were good but the Harvard Professor wasn’t knowledgeable about specifics for Regent. The shore excursions were hit or miss. There were many spot on itineraries and then you had the mediocre required gem store stop or government required museums and unappealing included lunches. Regent tends to charge for popular tours such as Valley of the Kings and Petra which defeats the purpose of an all inclusive. Service was lacking on this cruise. The cabin steward was not up to the Regent standard. Missing basics such as trash, time change notices and distribution of daily “Passages”. Overall, the service has declined from our past experiences in 2016(2) and 2017. Read Less
122 Helpful Votes
Sail Date: February 2016
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager ... Read More
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager cruise from Bangkok in February 2016, the luxury five-star brand had lost many of its disciples. Among the myriad problems for 677 passengers (365 Americans, the rest from the UK, Europe, Canada, Asia and Australia) with which my wife and I were personally involved included: • Failure to assist elderly passengers with heavy suitcases at boarding • A near disaster as the wild-eyed driver of a Regent-sponsored shuttle bus in the Islamic Sultanate of Brunei twice deliberately swung the vehicle into a high-speed, lurching "fish tail" before screaming passengers (including ourselves) and the terrified local guide forced him to slow down just before it was about to roll over •A wait of five days to make a simple repair to a shower door that was causing water to spill on to the floor •A horror shore excursion to the green-slimed waters and swarms of beach hawkers on rubbish-strewn Boracay Island in the Philippines trumpeted by Regent for its "white sand and azure waters" • A shortage of some basic breakfast items after nine containers of food and equipment were left behind in Saigon and not replaced after a storm caused the ship to divert Irate passengers loudly complained that 120 guests on a Regent pre-cruise tour were left stranded at Bangkok airport for seven hours with a $10 voucher for sandwiches. Many passengers, some of whom had cruised 10 times on other Regent ships, said that the 17-days Voyager experience was way below standard. For my wife and I, on our 39th cruise (the first with Regent) our troubles began many weeks before leaving home as we dealt with truculence and misinformation from Regent's representative company in Sydney, Australia, They refused to provide advertised pre-cruise accommodation and gave incorrect advice over a long period about making payments, post tours, accommodation and visas. They even threatened, a short time before flying out, that if we didn't obtain Brunei visas from the embassy in Australia we would be denied boarding and lose all of our money. (We didn't, and we weren't). On arrival at Laem Chabang (Bangkok) on February 03, 2016, the port of embarkation, we and others were directed to drag our heavy suitcases and hand luggage, without assistance, through the cruise centre and onto the wharf right up to the bottom of the gangway. Faced with the impossible task of heaving the luggage on board ourselves up the steep 33-step gangway in full view of crew on board who made no effort to help, we and two other couples in the same predicament dismantled a steel security barrier and hauled our suitcases over cables and other obstacles and handed them to a group of workers on the wharf manning a shore-to-ship conveyer belt. After three hours in our suite, one brand new suitcase was still missing. We found it, elsewhere on our deck, with a jagged hole punched in the side. After four unresponsive visits to reception over five days to complain, we were finally given a claim form which eventually yielded a cash settlement. On the plus side, Voyager is an immaculate, spacious ship with high-quality stage shows, staterooms, lecturers, and good restaurants –- although it is sometimes necessary to lasso a waiter in order to get a glass of average-quality “free” (inclusive) wine. Service is quicker if you choose to buy wine from the priced wine list (up to USD1200 a bottle). With the exception of the ubiquitous arrogance of reception staff, senior crew were dedicated to their task but seemingly hamstrung by instructions to cut costs and the presence of recently recruited trainees. A big problem, echoed throughout the ship, is Regent’s lack of hands-on involvement with its “free” shore excursions -- one of the main reasons why people cruise with them. On shore, local contractors take control without Regent staff supervision, frequently to the detriment and chagrin of passengers with no one to solve problems. Read Less
51 Helpful Votes
Sail Date: July 2015
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very ... Read More
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very poor English skills. They cannot do anything except take an order, from a menu. No outside the box thinking thought process by them. Shore excursions for this level cruise are lacking in one main item. There is no one from the cruise line with you. If you are at the back of the 40 people and the leader is moving too fast no one knows who may be missing. Ports were changed due to external circumstances. However, no effort was made to make up for it by bringing on entertainment or providing other ports. In Kobe ship had passengers in enclosed gangway area for two hours getting off ship. Some passengers passed out. They blamed immigration, but better handling could have happened. That is only several people in corridor. They also left people who booked a pre cruise tour in the airport without any ship personnel for about 10 hours. Read Less
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