1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews
Sail Date: July 2019
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to ... Read More
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to date. The ship is beautiful with lots of space, well laid out and felt very luxurious. We eat at all of the speciality restaurants which included the Pacific Rim which was not on the Voyager. All were excellent but we felt the Pacific Rim was the beast. It was it was a shame the cruise was only 1 week long and only had one see day to enjoy the ship properly. All of the staff seemed genuinely happy and were easy to engage and chat with. The service was also excellent. We only once had to be seated for dinner as we wanted a window seat at the Sette Mari (Italian) Restaurant. The head waiter suggested to go to the pool bar, have a drink and he would let us know when the table was ready. After about 20 minutes he personally came and collected us and showed us to our window table We went to 4 of the shows and all were excellent. All of the singers and dancers could have been on a West End show. We had a mixture of free tours, small group tours and in St Petersburg we went for the Classic Tour and paid the extra $120 dollars each which included a meal in an excellent roof top restaurant. Great cruise which was helped with come exceptional weather for the Baltic. Read Less
3 Helpful Votes
Sail Date: June 2019
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or ... Read More
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or day and the decor is average at best. One of my biggest problem with this cruise line is their costs to book your hotel and airport transfers. They pay for your first night before the cruise, but obviously it has been figured into the cost already. If you want to stay additional nights, I strongly suggest that you book it yourself. They charged $419 per person for the additional night. Our room only cost about $300 a night for double occupancy. So by booking with Regent, I paid over twice as much for that second night. I had my daughter with me on this trip and even though she was staying in our suite during the cruise, I had asked for an additional room for her before cruise. They put her in our room on the sofa bed and charged an additional $769 to do so. So now this extra night has cost me $1,607. Apparently, a third person in a suite does not get a free room the night before. I was encouraged by Regent agent to book the room through them because they could not guarantee both nights would be in the same room if I did not. I ended up paying for my daughter to have her own hotel room for both nights and Regent would not refund me the $769 because it was not done 30 days prior. I did not realize there was only one hotel room until I arrived in Dublin. Long story short - I would have saved a lot of money if I had personally just booked two rooms for two nights and skipped on their "free" one night of hotel. The airport transfers are no better. They have a private driver pick you up at airport which is very nice but they forgot to notice that my daughter was on a different flight and then never picked her up. She took a cab for $56. Regent charged us $113 times 3 for airport transfers. It did include a ride on a bus from the hotel to ship but still very pricey. The positive things about this cruise were the staff and the food. Everyone that assisted us on the ship were top notch. The food was the best I have had on a cruise ship. Their one specialty restaurant was excellent but we could only get one night's reservation on a 12 night cruise. All alcohol is included with your cruise and they serve excellent choices of liquor, wine and beer. The downside is people can over drink when it is basically free. The excursions were also included and they were satisfactory. We ended up paying for premium tours 3 times but there are plenty of free ones. Be sure and book those early on and do not wait till right before the ship departs. The good tours fill up fast. Read Less
6 Helpful Votes
Sail Date: June 2019
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used ... Read More
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used the included business class to arrive in Southampton a day early. We mainly used the day to shake off jet lag, and the next day used the hotel's complimentary car service to get to the port at around 12:30. Embarkation was a breeze; we were the only passengers there, and had a choice of 10 people to take care of us. We had cocktails on the pool deck, and were in our room with our luggage just after 2:00. That couldn't have been easier. The room was an F2 (Superior) suite. It had a large walk in closet, with more hangers than we needed (and we overpacked). The bathroom was nice with double sinks, a bathtub and a separate shower. All of the surfaces were luxurious marble. The bed was very comfy and faced the veranda, the veranda was big and had nice wicker chairs,and our room attendant dropped off a bottle of scotch and a bottle of bourbon. No complaints about our room at all, and it was one of the bottom end suites! We spent some time touring the ship, and were frankly amazed at how nice all of the public areas were. It's maximum luxury, almost obsessively so. Everything was spotless and appeared to be in perfect shape. Explorer has been in service for about three years, and looks like it's a brand new vessel. It's supposed to be refurbished this fall, but the passenger-visible areas don't seem to need it. We split our dinners between Compass Rose (the main dining room) and the specialty restaurants. We like to eat late, and that made it easy to get additional reservations at the specialty places. We can honestly say that we didn't have a single dish that we were unhappy with. The service was also great, everything was perfectly paced. One or both of Prime 7 and Chartreuse are open for lunch each day, and that was really nice. All in all, it couldn't have been better. We don't pay much attention to the entertainment. Since we eat late, the show has usually started by the time we're ready. But what we did see was pretty good. Cruise director John Barron's show was excellent. He's really a great CD, the best we've run across. They had an Irish flute player that we liked. The real highlights were two groups that John brought on board. In Belfast there was a troupe of musicians and dancers that told the Belfast story. But the topper was in Liverpool where he had the Cavern Club Beatles on stage. They are the house band at the Cavern Club, the place the actual Beatles play hundreds of times. The theater was definitely rocking that night! Cons: 1. The theater has too many obstructed vision seats. The steps are tricky when the lights go out, and we saw a woman fall and break her ankle. She had to be airlifted off the ship the next day. 2. British weather. Pros: 1. Literally everything else. Read Less
4 Helpful Votes
Sail Date: August 2018
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ... Read More
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ensured a smooth and seamless service for the remainder of cruise. This was professionalism at its best in this setting. Really no strong complaints about anything significant. Attention to refilling cabin minibar with requested drinks could have been better but otherwise cabin service very quick and responsive. Quite a noisy atmosphere in all dining areas ( guests ). Service excellent. Food superb and very varied. The general decor quite subdued and frankly dark in areas- may suit some and not others. Entertainment average as billed so did not avail ourselves. Would have appreciated more guest entertainers with perhaps opera / classical rather than just a film! Viewing from upstairs in theatre difficult as restricted by barriers Would certainly consider going again with this line. Read Less
20 Helpful Votes
Sail Date: August 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
7 Helpful Votes
Sail Date: August 2018
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the ... Read More
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the Copenhagen Marriott. The morning of embarkation the restaurant was swamped with a very long line for breakfast, and bus #1 delivered us to the wrong ship in the port! It was easily rectified as the Explorer was right next door. We loved the itinerary, even though it was port intensive. Every day was a new adventure! We especially liked our 3 days in Saint Petersburg, including the Grand Imperial Evening of the Tsars, and the fact that we hired a private guide and driver for day 2. The Senior Officers included Serena Melani, Captain; Davor Josipovic, General Manager; Food and Beverage Director Stephane Carriou, Cruise Director Andy Heath, and his wife Tammy, Social Hostess. All were excellent in their jobs. This was our first time sailing with Captain Serena. She was very personable and often seen talking and mingling with the passengers. It was also our first time sailing with Andy and Tammy. They are a great team, always positive, and very talented! Loved their shows, especially The Beatles! We also enjoyed our class in the Culinary Kitchen, "Gone Fishing", taught by Linda Miller, a CIA in Hyde Park graduate. It was lots of fun, very informative, and delicious! Terry Bishop, Lecturer and Performer, was also terrific. We had the pleasure of meeting Terry on the World Cruise, and he can do it all! Lecture, sing, play the guitar, tell stories; always entertaining! The Production Cast was great, very talented! We have seen World Beat about 5 times now, and we think this was the best one yet! Other shows we saw with them performing were My Revolution and Paradis. Destination Services did a great job in getting us off on excursions in a timely manner. All were very helpful and pleasant. The ship is beautiful and we really enjoyed sampling some newer (to us) restaurants. Pacific Rim was great, and we also enjoyed Chartreuse. La Veranda/Sette Mari was a disappointment esthetically. It felt more like a large cafeteria. We really prefer this space on the Navigator. Read Less
4 Helpful Votes
Sail Date: August 2018
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for ... Read More
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for anything thereafter – all drinks, gratuities, excursions etc are included. Only spa treatments and shop purchases are not covered. We spent $27.00 over the course of the 20 days! Another benefit of Regent is that few announcements are made over the PA system in your suite. Thus, you are not constantly bombarded with announcements etc. On sea days, the captain updated us about our position, the weather conditions etc but that was it. We opted out of the airfare promotion by organising our own flights to Copenhagen from Edinburgh and from Amsterdam to Edinburgh. Taking advantage of a car park deal at Edinburgh Airport and booking a taxi from City Taxis Amsterdam, payment to the driver, we saved about £200.00 per person of the published Regent fare. Sometimes it does pay to do your own thing. We have friends who stay north of Copenhagen so we did not have the expense of finding a hotel prior to the cruise. We enjoyed a few days in North Zealand before embarking the Regent Seven Seas Navigator. Embarkation was from noon and since the ship only holds 490 guests, there were no queues so the process was completed swiftly. The welcome glass of champagne was most appreciated and set the tone for the rest of the cruise. The ship has recently been refurbished and we did like the new colour palette in the public areas and in the spacious suites. Dining on the Navigator is either at Compass Rose, the main restaurant, La Veranda for breakfast and lunch and which becomes Sette Mare, an Italian themed restaurant at night, or Prime Seven, the New York steak house. Although reservations are required for the latter, there is no additional cover charge. I have coeliac disease and all the staff took great care to ensure the food I was eating was safe for me to consume. The only downside was that I had to order dinner for that evening before I had had breakfast! The food in all three was excellent as was the lunchtime pool service with themed buffets depending on the port of call that day, as well as the usual fare. We were fortunate to have a very good guest speaker on board, Michael Scott, who added to our ports of call with some history, geography and wildlife information. Additional information was broadcast on our suite TV about the various ports of call and the tours which were on offer. Entertainment was provided by the Regent Seven Seas band and the onboard singers and dancers whose shows were really good. Okay, they were not the same as the westend shows on the bigger ships but we refer the intimacy of smaller ships. Our cruise director, Ray, was his usual brilliant self and did a great job keeping us all entertained. There is a well equipped gym on deck 12 forward, with glorious views of the ocean, should you be so inclined. We did not make use of the spa facilities but onboard treatments are expensive, plus an 18% service charge – not for us. The staff worked very hard to ensure the cleanliness of the public areas, which were always immaculate. We liked the new library and coffee connections area, and the computer area opposite had 6 computers but as every guest has free wifi, most used their tablets, phones etc. Alex was always a very patient IT consultant and usually managed to resolve any IT issues. The Stars Theatre is over two decks with good sight lines from nearly every seat – no pillars in the wrong places! Reception was manned 24 hours per day and the friendly, helpful staff made every effort to answer all guest questions. There are also guest laundry facilities on decks 5, 8, 9 and 11 and these were well equipped and maintained. Service was fantastic and many staff knew our names, and addressed us as such, within 24 hours of boarding. Our suite stewardess, Wai Wai, was always helpful and kept our in-suite beverage cabinet well stocked with our choice of soft drinks and provided plenty of bottled water. She also provided us with our choice of wine on request. Shore excursions were included in each port of call and were generally of a high standard. We opted to take the Regent Choice excursion to Hardangerfjord – the queen of the fjords – from Bergen. This was a full day excursion with lunch included and was a fantastic experience. Our other ports of call included Lysekil in Sweden, Stavanger, Alesund, Trondheim, Hammerfest, Honningsvag – for the Nordkapp (the most northerly point of mainland Europe) – Lerwick, Rosyth, Tynemouth and Amsterdam (overnight). In addition, we had stops at Murmansk and Arkhangelsk in Russia. Our stop at the Solovetsky Islands was cancelled due to poor weather conditions which prevented the launch of the tenders. Some of our fellow guests wondered why we visited Murmansk – a not very pretty industrial port. However, this was the destination for the Arctic Convoys during World War Two and there is a great deal of appreciation for the Allied effort to keep the USSR supplied. Murmansk was under constant bombardment for 40 months and was granted the title of ‘Hero City of the Soviet Union’. The Alyosha Monument is a towering 5,000-ton statue of a lone soldier that commemorates the Soviet Arctic forces that resisted the invading Nazi army in 1941and defended the Kola peninsula. Arkhangelsk is a pretty city and was also a destination for the Arctic Convoys during the summer months when it was ice-free. We spent the morning at the Naval Dockyard- Russia’s first merchant shipyard - before heading out, after lunch, to Malye Korely, an open-air museum of wooden buildings from throughout the region. The buildings represent different architectural traditions and time periods, with the oldest building dating from the 16th century. As I said at the beginning, the headline price looks very expensive but when you consider all that is included, we think that it is good value for money overall. Read Less
Sail Date: August 2018
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland ... Read More
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland Islands, Edinburgh Scotland, Newcastle UK and finally Amsterdam All Regent ships are a home away from home with white glove treatment. Caring and attentive staff. Food and dining are the best and accommodations are excellent. We loved the included excursions. No problems. The entertainment was always enjoyable. After the show, we always found a great movie before going to sleep. We always order breakfast to the suite before leaving on a tour. Simply put your choices on your card. You can usually add something not standard, as well. Always set up to meet our time schedule. We usually have a butler and although it is an extravagance, we loved being spoiled Simply the best. However, We do like the Explorer better. Read Less
20 Helpful Votes
Sail Date: July 2018
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a ... Read More
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a good deal of pitching and rolling in calm to moderate seas. Vibrations at the stern were noticeable even on the 10th deck. Some people in cabins at the rear portion of the ship demanded new cabins. The food was mediocre for the most part. The signature Prime steak restaurant had to recook a medium rare filet on two occasions. Surprisingly there was little local food and wine as we cruised Scandinavia and Europe. Wines were focused on primarily US wines and frequently ran out without resupply. The ship docked most of the time a significant distance from the actual place we were visiting. Long bus rides were the standard and cabs back and forth were extremely expensive. Tours were clearly not designed with the guest in mind but for the convenience of the cruise line. Many times tours were scheduled when venues or cities being visited were not open. the maddening thing was there was adequate time to run the same tour a few hours later in the day without impacting the scheduled departure times. Many times the "free time" did not occur due to the guide not managing the tour properly. 75% of the guides were substandard compared to other guides in Europe and on river cruises. It was a very expensive experience with such a negative result. Many people with hundreds of cruising days on Regent were complaining about the lack of quality on the cruise as compared to their other experiences. Read Less
30 Helpful Votes
Sail Date: July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
12 Helpful Votes
Sail Date: July 2018
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that ... Read More
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that long postponed desire. We went with the concierge suite for the extra hotel day in Reykjavik which we did enjoy ( although the excursion we went on was longer than I had anticipated and we ended being up for about 40 hours before hitting the sack that night). The suite was spacious, our steward was very attentive but the bed was higher in the middle than at the edges so sleeping was an adventure every night. For a luxury cruise line the tv entertainment was the most limited that we had on any of our cruises (this was our ninth) and soon got boring. We were used to larger ships so this was something new to us - a ship that had almost as many crew members as passengers. The service was great from the bar staff to the dining room staff to our room steward. We soon got to know the names of many of them and they remembered us as well. The food was very tasty but aside from the everyday choices the daily specials were limited - more so than on some other cruise lines. I was particularly disappointed in the lobster. Good lobster has a sweet flavor with a soft texture when prepared well - the two times I had it on this cruise failed on both criteria. It had little flavor and was a little tough - very discouraging. That was balanced out by some different takes on staples like onion soup. A redeeming factor for meals was the buffet - they did have a small but varied selection that was different and, at times, more exotic than on other cruises we had been on. We always enjoyed ourselves there. Entertainment and activities were limited but the ones they had were enjoyable - they just needed more than the one offering but on a small ship ( Read Less
3 Helpful Votes
Sail Date: June 2018
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! ... Read More
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! Staff is getting ur every need before you ask. Also dancers excellent. Professional shows worth going to. Rooms had large size balancies of which a lounger and two chairs fit. Along with a table. We ate bfast and dinners on our patio. We ordered from compass rose and had incredible view while dining they the fjords. Lots of energy with all the staff. Room steward was excellent. As everything we asked for he immediately got it for us! My favorite thing was the daily excursions. Very interesting choices to pick from! Worth paying the extra to upgrade on some of the higher level excursions. Over all 6 stars. We have been on mariner, navigator and explorer is definetly the best and the newest! Read Less
3 Helpful Votes
Sail Date: September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
42 Helpful Votes
Sail Date: September 2017
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no ... Read More
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no walk around space. Very disappointing compared to the sister ships. Our cabin was like a much less comparable cruise line cabin. We like Regent because we have always had a walk in closet, a vanity for hair and makeup, space to move around and a much larger bathroom. Explorer other than that was fine. Still need to get a few kinks out, but service is good and food is excellent. Should have stuck with the cabin sized on the other ships. Way too small and a big disappointment. Food is always excellent on Regent cruises. New Asian restaurant is wonderful. Staff in the restaurants are top notch. Read Less
118 Helpful Votes
Sail Date: August 2017
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The ... Read More
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The decor is dark wood everywhere and lots of old fashioned bling. Regent missed a real opportunity to tap in to the younger age group who can afford luxury all inclusive holidays. There has been a real drop in standards. The beds were always super comfortable on the other ships. Not this time. The bedding was always silky and luxurious so much so I have in the past tried to buy some without success. Apparently you can now buy it from the ship but it so inferior I would not bother. The service is patchy with more of the " couldn't care less attitude" in evidence. Breakfast was a shambles with insufficient seating and staff too busy to pay attention. I had to wait 15 minutes for an espresso one morning which arrived in the form of luke warm filter coffee with froth on top. Other days it arrived at the service point and I had to collect it. We were not offered water and the food was bland cafeteria quality and staff looked harrassed and unhappy. It used to be that the miserable ones stood out now it is the other way around. Lunch was bland with little choice of hot dishes which again looked like they had been sat there all day and were only just warm. The pool deck was the same with lukewarm fries. No special buffets were staged even when at sea for the day. The restaurants have not changed their menus much in the seven years we have been cruising. Does the menu itself have to be bigger than A4size and in an incredibly heavy awkward cover!The fillet minion in Prime Seven, the specialist steak place, was dry and inedible. The new restaurant Chartreuse, replacing Signatures , was the only fine dining we experienced and we were limited to one booking.. in the coffee lounge I was either ignored or palmed off with the wrong coffee in the wrong cup. At tea they failed to anticipate the numbers and at one point a long queue stretched behind a single trolley with one sandwhich on it. When more did arrive they had yo be served on saucers as there were no plates. They ran out of scones and at that point we gave up. We gave up on the entertainment years ago and went to bed early. It is all Broadway themed from 60 years ago or the usual Beatles night. The Cruise Director and his partner were appalling and did nothing to include all guests just their" groupies" The tours were mixed. The ambience on the ship is nothing compared to Seabourne. We criuised twice with them and the dancers and officers all come down to the bars and get involved. Those on Regent do their hours and that's it. They are just not interested. The dvd's and in suite films are put of date. We spent a lot of time reading. We had three days in St Petersburg and wasted one and a half as were advised not to book morning and afternoon tours. This was incorrect and others did both. Very disappointing. We did try and get on one when we arrived back at lunchtime but a very very unhelpful and very brusque member of destinations would not budge. Her excuse" there's no one on the desk to print out your ticket" She was at the time sitting down doing nothing. When I pointed out that this was very unhelpful she said we had all been warned not to book last minute! That had not actually happened and surely on a luxury cruise staff should go above and beyond wherever possible. That's how it used to be..The other tours were ok but one in to Sweden from Denmark was a waste of time. Although included in the price you pay many of these tours are very basic. In St Petersburg for example we only drove past the Hermitage and could not stop to take a picture in the square. At the very picturesque church in the centre we had ten minutes to run and take a picture then spent twenty minutes in a tatty souvenir shop. Most guests stayed on the bus. That should tell them something but as usual nothing changes in that respect. We will not cruise with Regent again. Our early cruises were complete luxury and we recommended this company widely. We have spent a lot of money with them cruising all over the world. This is no longer luxury cruising. It has not only dropped standards but has failed to move with the times. Cruising has become so popular with younger professionals and this company fail to notice. We are now in our late fifties. We are prepared to pay for luxury but expect to experience it. We like to be entertained but are way past the days of Broadway and the Beatles. We love good food. Quality over quantity. Regent has failed us. Read Less
95 Helpful Votes
Sail Date: August 2017
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger ... Read More
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger experience suffers some of the same faults that I have encountered on other Regent ships. After a rather bad experience on a recent cruise on the Seven Seas Voyager (previously reviewed on Cruise Critic), we were hesitant to take another Regent journey. However, we had already booked this trip, the itinerary was one that had great appeal to us (one of the few that have three full days in St. Petersburg), and several friends who had been on the Explorer raved about it, so we decided to go ahead. The cruise was certainly an improvement over our one on the Voyager, but not quite perfect. Our suite, a Concierge E level, was indeed one of the best cabins we have had on a cruise ship. It had plenty of sitting room, was well furnished, had a very comfortable bed and a large balcony, and more than enough drawers, cabinets and closet space. The bathroom was also well designed, with two sinks, a tub and a very good shower, and again plenty of drawers and shelf and counter space. Although the Explorer offers even larger suites, we saw no need for anything bigger. Regent appears to have spared no expense in outfitting the common areas of the ship. Furniture and fixtures were over the top. Of course, décor is a personal matter, and I found some of the areas to be overdone, some clashing of various styles, and the art was not to my liking, but I would not downgrade the Explorer for these reasons as others do love the way the ship is outfitted. One of the disappointing parts of the cruise was the food. Presentations were always very well done, but the taste often did not live up to expectations. The specialty restaurants were especially disappointing. Service was exceeding slow (way past leisurely) to the point where we started a meal at 7:00 and were not finished until after 10:00, missing the evening show. In Prime 7 I had the Prime Rib, one of my favorites on previous Regent cruises, but the meat was lacking in flavor and texture. In Chartreuse I had the “rack of lamb,” actually just two lamb chops that were overcooked. In Pacific Rim I had the lobster tempura, finding the lobster to be tough and flavorless. But the Pacific Rim is beautifully decorated at least. We were able to get only one reservation in each restaurant, not understanding why some people seemed to be able to get multiple reservations. But we found that one was enough. We actually preferred meals in the Compass Rose and especially Sette Mare, where service was much better (and much improved from previous Regent cruises). The breakfast and lunch buffets lacked variety from day to day, but there were plenty of choices. The specialty restaurants were also open at lunch with a limited menu and offered a sit-down alternative to the buffet, but the hours were limited and often closed before morning excursions returned. The sommeliers or wine stewards did not seem to know much about wine, always suggesting a wine before they knew what you planned to eat. The Constellation Theater, where the big shows are held, is a disaster. None of the balcony seats, and less than half of the main floor seats, have good sight lines. The acoustics are bad and muddy the vocalists. Speakers are badly placed and often the singing appears to be coming from the back of the theater rather than from the performer. In fact, for a while I thought they were lip-synching, but there was an instance where a singer had a microphone failure and you could hear her natural, unamplified voice and it was quite lovely. The singers and dancers were quite talented and gave good shows, although the choreography was a bit repetitive at times. The cast also made an effort to socialize with the passengers, which was a very nice touch. The excursions were mostly good, although we optioned for independent tours in St. Petersburg as the Regent included tours were primarily only half day and didn’t allow you to get to much in this marvelous city. For most of the tours Regent did not provide personal audio systems, making it hard to hear the guides. Almost all the tour groups from other ships did seem to have the audio systems. The departures for the tours were most unpleasant. People were asked to wait around the theater and then there was a mob scene with pushing and shoving when a tour was called. We have never had this type of problem on other cruise lines and Regent needs to find a better way. The enrichment lectures were a big disappointment. In an area rich in history and culture, the speaker, chose not to talk about any of the ports but instead all but one of his lectures were about the Vikings, pertinent to the region but not worth so many lectures. And the lectures were generally rambling collections of facts with no real take home points. The speaker was part of the Smithsonian lecture program and unfortunately he gave the Smithsonian a bad name. There was a paucity of activities during sea time, and most of the activities seemed to be promotions for the spa or the boutique. The Cruise Director, who should be responsible for the passenger experience, did not seem to be directing anything, but only acted as an announcer or an emcee. He appears to have been hired for his singing ability rather than for any administrative or guest relations abilities. He was probably the worst cruise director of the many cruises I have been on. Read Less
7 Helpful Votes
Sail Date: August 2017
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to ... Read More
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to try to pay amaige to all the professionals that ensured that every element was on point, every meal was a joy and every day was a life fulfilling experience. Unfortunately, words fail in fully expressing how truly gratifying the decision was to once again trust Regent to deliver the perfect vacation. My wife and I accompanied the RSS Explorer from Stockholm to London. The ship was everything that has been praised in past reviews - and more! You truly feel like you are the crew's primary concern on your own personal mega-yacht. The Explorer is small enough to literally transition from fore-to-aft, atrium-to-pool deck in minutes, yet large enough to feel like no matter where you were, you still felt there was a whole ship to explore. Never was there a crowd at any venue. Always there were options where to grab a bite, to enjoy a drink or to find a calm place to sit and absorb the ambiance of the ship. We had a couple of evenings where the seas were up and you could feel the motion of the seas, but the Explorer always performed excellently and nothing moved from any spot. We were staying in Penthouse "B" Suite 818 which is perfectly located just forward of the atrium elevators/stairs but also secluded enough to be very quiet and peaceful. It was our first exposure to being afforded a Butler and found the experience to be warming and gratifying - but not a necessity. Our butler, Prakash, was never in our way but always present moments after we expressed a need or desire. The high point was Prakash's ability to provide a short notice balcony party for leaving Amsterdam. He setup high end canapés, wine(s) of choice and a semi-formal table setting. Later - it all disappeared like we had been alone in our suite. The layout of the Penthouse suites is unique to the Explorer and has been criticized, but we found it comfortable and functional. The walkin closet is sufficient for any cruise lasting up to 16-20 days. The dining venues were all exceptional - including in-suite - and match your mood at the moment. All were equal in quality and service but these subtle points are noted: Compass Rose was an enjoyable option for Breakfast or Dinner. The very competent Matire'de, Alen, and his staff always provided a welcoming atmosphere and excellent service. Alen repositioned himself at lunchtime to the La Veranda and did a equally good job of overseeing the mostly buffet venue. La Veranda was always our choice for lunch as long as we were able to return from an excursion in time. The Pool Grill which is in operation until 4:00 was a suitable option if La Veranda was missed. In addition to the buffet line offerings they also offer sandwiches and burgers to order and small entrees. One small criticism of a venue is that the portions are extra large and difficult to finish unless you limit the anti-pasti and bread, and still, might be too much. Of the specialty restaurants, the best was Prime 7 and least enjoyed was Pacific Rim - mostly because it is Asian inspired rather than authentic Asian cuisine. So, you can expect to be offered similar fare to other restaurants but with an Asian sauce. Example: Korean barbecue Lamb Chops... That didn't workout like someone might have intended. Chartreuse was a true joy - closely paring in satisfaction to Prime 7. The Coffee Connection seemed to always be ready to fill the void if you were peckish or in need of a craft coffee drink. Martina was an artist making Irish Coffees and Russian Chocolate concoctions. The Coffee Connection was also a perfect express breakfast option. We didn't hit all the production and featured performances presented in the Constellation Theatre but those we did attend were very well performed any very enjoyable. An outstanding performance one night was presented by our Cruise Director Andy Heath and his Social Hostess wife Tammy. Both are accomplished singers and were ever present throughout the cruise as the inspiration for enjoying life to its fullest. As I already stated, the services received in all the venues was exemplary and many of the staff went even above and beyond that to ensure that the passengers were very well cared for. Honestly, I can't think of any of the crew that failed in performance and maybe only one that might have needed more polishing. The ship's itinerary was " Port Intensive " with only one 'Sea Day' out of the twelve days aboard. Helsinki Finland was experienced at a leisurely pace, visiting the town market and other venues in the area. The food was interesting - if not challenging. Who knew smelt can be cooked so many ways? Saint Petersburg, which we spent three days/two nights was a treasure trove of history, architecture and culture. The Russian people treated us warmly and we were impressed with their openness and candor. On the second day my wife and I fulfilled a lifelong goal of visiting Moscow. Although this was a Regent Choice excursion and was an additional fee, it was the best 18 hours of my life. Four hours on a high-speed train to Moscow, paired with visits to the Kremlin, Red Square, the Metro Station as well as other venues filled the day with memorable sights, sounds and tastes. Visiting the previous Soviet States of Estonia (Tallinn) and Latvia (Riga) offered further insight to the wonderful people and culture of that region. Copenhagen and Amsterdam offered us beautiful vistas of wonderful architecture and quaint canals. Brussels was equally welcoming and we enjoyed experiencing the brews and concoctions of the country. The last and disembarkation port was Southampton UK which lead us to London for two nights which was a couple of nights too few to see and experience this cosmopolitan city. Saw a bunch, didn't get to experience enough. The 12 night cruise was a pleasure to take and Regent did an outstanding job. Read Less
4 Helpful Votes
Sail Date: August 2017
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was ... Read More
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was exceptional, especially in the specialty restaurants and they have three. We ate in all three and they were all great. We especially liked Chartreuse, the French Restaurant. The premium alcohol was very, very nice. You can get just about any type of drink you want and it is included. We enjoyed the cafe with all of the specialty coffees every day. The crew was great and sailing was very, very smooth. Everyone of the tours that we took was exceptional. The Ballet and the Evening Of The Tsars in St. Petersburg were the best, although there was an extra charge for both of them. If you go on this cruise, you must do both of those. The extra charge is well worth it. We also liked the itinerary very, very much. My wife and I also had great massages on board. And we loved having the unlimited wifi included. We used it all of the time. I cannot say enough about Regent and this cruise. This was our first Regent cruise, but it will not be our last. We will definitely sail with them again soon. Read Less
Sail Date: August 2017
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse ... Read More
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse Suite. We were delighted when we entered our suite on the EXPLORER to find that a Superior Suite on Regent is not only equal in size but surpasses Penthouse suites or Concierge Class on other ships. It had a walk in closet, a large bathroom with double sinks, a bathtub and shower. We also had an oversized balcony. The ship itself is beautiful, so tastefully decorated and very comfortable. We tried al the dining options and all were equally excellent. Our room Stewards were courteous, and so helpful. They made sure we had everything we asked for and they even anticipated our needs. If our wine bottle was half empty, they put another bottle i our room and kept our refrigerator stocked with ice and soft drinks each day. We highly recommend the Explorer and Regent.. It was a wonderful experience. We hope to do another cruise in the future. Read Less
107 Helpful Votes
Sail Date: August 2017
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), ... Read More
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), I relied upon both recommendations from friends and reviews in the travel press to select Regent Seven Seas for our Baltic adventure. I approached this cruise with very high expectations which were not always met. The Good: 1. Our suite, Explorer category, was large, bright, spotlessly clean, beautifully appointed and very comfortable. 2. The staff were extremely hardworking, professional and friendly. I would single out our butler, Leslie, and the Excursion Desk personnel for special praise. 3. The excursions offered were interesting and well-run. 4. The pre-cruise hotel (Marriott) in Copenhagen was well-located. Our room was large and sunny with a beautiful view. 5. Our flight from San Francisco to Copenhagen on Air France (business class) was exceptional. The Bad: 1. Electronics a. The Wi-Fi, when it was working, was both slow and failure-prone. b. The staff needed two days to fix the large television in the suite’s living room. 2. Suite a. The door between the bedroom and the living room did not close properly. It was repaired immediately, but was out of alignment within two days. b. The bedroom’s sliding glass balcony door did not seal properly. During high winds, the poor seal caused a loud howling noise. c. Upon returning to the suite one afternoon, I noticed a strong toilette odor emanating from the powder room. The smell lasted for about an hour. d. The suite’s air was very dry and irritated our sinuses. 3. Dining a. Every room service order had at least one error (e.g., items missing, items not ordered and/or delivered at the wrong time). The room service menu was also extremely limited. b. The food varied from disappointing (e.g., rock-hard French fries, over-cooked veal medallions, ruined prime rib and rubbery waffles) to disgusting (e.g., malodorous beef stroganoff and inedible swordfish). The food presentation was amateurish – picture Denny’s afloat. The wines were good, however. c. The main restaurant hours appeared set to channel passengers to the buffets rather than the ship’s more formal venues. If your excursion returned to the ship at mid-afternoon, your only option would be the Pool Grill with its unappetizing buffet, desiccated pizza and sandwiches (although the Cubano was passable). d. There was a silver lining to this culinary dark cloud – I lost three pounds on the cruise. 4. Return Flight a. Our return flight from Stockholm to San Francisco on SAS (business class – sort of) was not up to Air France’s standards for service, food and comfort. My seat was especially uncomfortable. It reminded me of the troop seats in military transport aircraft. b. Regent advertises that it’s cruises include international business class air travel. Our segment from Stockholm to Copenhagen was economy although Regent’s documents said otherwise. The Ugly: 1. Booking the trip a. My ordeal with Regent’s back office began with my initial contact. My agent stated that he had only been with the company for about a year and it showed. I inquired about a specific cruise and was told it was sold-out. He attempted to steer me toward an earlier cruise which I told him would most likely not work because of my companion’s schedule. That notwithstanding, he charged my credit card for a $6,179.70 deposit without my authorization. He then sent me an email stating that I had a one-day grace period before the deposit would become non-refundable. Because I could not reach my companion (she was travelling internationally), I called Regent, explained the situation (again) and cancelled the unauthorized reservation. I then spent nearly a week corresponding with the agent before finally receiving the refund. My frustration had reached the point where I told the agent that I would no longer deal with Regent directly, but would work through my own travel agent (which is what I should have done in the first place). b. At that point, a suite on the cruise I had originally chosen miraculously became available. I told the agent I would use my travel agent for the booking. He then asked me book the trip through him so he could “get the credit.” Once I had done that, he would transfer the booking to my travel professional. Fearing I might lose the suite, I agreed. The trip was booked and the transfer made. c. When I received the preliminary itinerary from Regent, it showed my companion returning to the U.S. ahead of me. My agent contacted Regent to correct the error and was told the extra night in Stockholm would cost approximately $1,200. Given that my companion and I were sharing a room for which I had already paid, I took issue with the proposed charge. I know Sweden is expensive, but I cannot believe an extra breakfast could cost that much. It took a day to get that issue sorted out. d. Regent sent me our airline reservations approximately one month before the departure date. Upon checking them, I discovered that we were not sitting together. Sorting out this error took another couple of days. e. Regent was also less than helpful regarding Russian visa requirements for my companion (she is a foreign national). 2. Arrival in Copenhagen a. We arrived in Copenhagen on schedule and were met by a Regent representative. The representative collected our luggage and then escorted us to our transportation to the hotel. b. We registered at the hotel and then stopped by the Regent courtesy desk to check in. Apparently, somewhere over the Atlantic, we had ceased to exist – the courtesy desk had no record of us. We were told that if we really were on the cruise we would have to arrange our own transfers from the hotel to the ship. Regent’s representative didn’t seem to believe us even after we showed them the “Final Cruise Vacation Summary” provided by the cruise line. It took until the next day to get this problem sorted out. 3. Management stupidity a. On one day, the ship scheduled crew safety training at the same time excursions were attempting to leave the ship. When we tried to exit the ship, we were blocked by crew members participating in the drill. b. We went to the Compass Rose restaurant for breakfast on our final morning. Breakfast took more than an hour (not including the time it took to be seated) because the restaurant was set for dinner and not adequately staffed. Apparently, it never occurred with the ship’s hotel management that the passengers might want to have a nice “last meal.” c. While we were waiting to disembark on the final day, the ship’s crew closed the restrooms on and adjacent to the disembarkation deck. Regent is an expensive cruise line and many, if not most, of its passengers are older. Closing those restrooms showed absolutely no regard for passenger comfort. One group of women actually rebelled and forced an attendant to open a restroom for them. NOTE TO MANAGEMENT: CRUISING IS A SERVICE BUSINESS AND YOUR PASSENGERS PAY A GREAT DEAL OF MONEY SO YOU CAN EAT. 4. Post-cruise hotel a. Regent booked us into the Haymarket by Scandic in Stockholm. The room was cramped, dark and noisy. Its bathroom was so small one could hardly turn around in it. b. We considered ordering room service, but concluded there was no place to eat it. c. We ordered take-away breakfasts for our final morning (the airport transfer left before the hotel began breakfast service), but they were never provided. Read Less
4 Helpful Votes
Sail Date: August 2017
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time ... Read More
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time they do buffet it is not up to standard. This also applied to one dinner in La Veranda. The Ship itself is quite beautiful and well laid out. Artwork is a matter of taste and the art on this ship is cutting edge and not for everyone. Shore excursions were hit or miss depending on the guide. More than half of them did not speak good english. They did offer a good choice of shore trips, I just wish they would get better guides. The entertainment was also a step up from last year. We particularly enjoyed the comedian/magician and the dancers. All in all a good cruise, Read Less
8 Helpful Votes
Sail Date: August 2017
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was ... Read More
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was a bit rushed and just a little crowded. Nothing ‘bad’ really, just seemed a tad less luxury than it could have been. And of course, once we got our key cards we still had to wait a while for the cabins to be ready. No worries – a couple of cocktails and a light snack always fill that time for us. Once we got the all-clear, we went to our cabin and started unpacking. We were in 612 and my in-laws were in 611 (although they’re right above some lifeboat davits, could be noisy in tender ports if they use those particular boats). Great locations on these cabins, just aft of the forward elevators and an easy walk down to Reception, Destination Services, etc. Ship. I'm biased, I know. We've sailed on all four of Regent's current ships and we feel that Explorer is probably their best. The décor tends toward dark (dark woods, heavy furniture) but we like this - it's like being in a club environment. The layout is nice (with a few minor exceptions - aft staircase, access to the infinity pool, etc.) and everything is easily accessible. Cabin. We were in a D Concierge cabin. These cabins are physically the same as the E and F cabins but we chose the Concierge cabin to take advantage of the one night pre-cruise hotel. They also offer some additional amenities (binoculars, cashmere lap blankets, espresso machine, etc.) but we really didn't use those. We usually choose an F2 and those are awesome, too. The D/E/F cabins have an ocean facing bed, huge closet, double sink vanity, and a separate tub and shower with a rainfall head. Nice. Cabin service was fantastic. Dining. Subjective, I know, but I thought the service in Compass Rose was impeccable. I love the new menu and honestly, if you can’t find something you enjoy on board, I don’t think it’s the ship’s fault. Between the four of us, we couldn’t agree on a favorite specialty restaurant. We liked them all, but we all had our favorites. The only places I saw any issues with service were the Pool Bar/Grill (a continuing sore spot, I’m afraid) and to a lesser extent in La Veranda. Even when it wasn’t busy, water would go unfilled, orders would get jumbled, etc. Not often, mind you – but enough to be noticeable. Entertainment. Also subjective. I only attended a few shows, and these were good. Not great, but not terrible. They had some talented singers and dancers, and some who were, well, enthusiastic. Krew Kapers was (as always) my favorite show - front row seats so we could cheer on our favorite crew members! Excursions. Hit and miss. Mostly hits. Most were good, but frankly, sometimes it’s difficult to tell the included excursions from the Regent Choice excursions. Some we were on were great and we said ‘Wow, this is worth every penny’, only to find out it was an included tour, while others were ‘Meh, this is okay’ and then saw that we’d paid extra for it. I’d still rather see Regent limit both the number of passengers on each bus and the number of buses they send to any one location. I know that’s not really feasible with ‘included’ excursions, but sometimes it just cheapens the experience a bit. Disembarkation. Was a little bit of a mess due to a late arrival (medical evac the night before) and rainy weather on arrival. But the luggage porters were very professional and helped most everyone with their luggage with a smile. The end of a cruise is always a bit of a sad time and it can be made worse if disembarkation is a cluster, but this one went as smoothly as could be expected. The general feeling is that this was one of our best cruises ever, which is saying a lot considering how we got off to a bit of a rocky start with the missing luggage and cancelled flights (which Regent was incredible about following up on!) Not sure when our next one will be, but hopefully it will be soon. Read Less
74 Helpful Votes
Sail Date: August 2017
We chose this cruise partly because of the reviews and partly because it went to a few places that we have not been before. First, the good: They had an excellent lecturer aboard and I thought his presentation was phenomenal. ... Read More
We chose this cruise partly because of the reviews and partly because it went to a few places that we have not been before. First, the good: They had an excellent lecturer aboard and I thought his presentation was phenomenal. They had one great restaurant: Chartreuse, for French, but you can only book it once. The suite was adequate, lots of drawer space. The seating area could be partitioned off with curtains, so it could be considered an actual suite. Decor is very dark with low ceilings. I am 5’6” and could place my whole hand on the ceiling. Now the negative: We have cruised before with Seabourn and Silverseas. This did not compare to those lines in any way. The main issue is the overall experience: We felt like cattle. Like many other luxury lines, they include the tours in your price, but unlike others our experience, they make no attempt to control the quality of the tours. On Silverseas, we had a crew/staff member on every bus and on every tour. If something went wrong, that person was able to manage it or intervene. Regent makes no effort to even ask for reviews of the tours. The most obnoxious part was the tour departures: They ask you to line up early on board to turn in your tour ticket and get a bus number. There are a lot of buses on a 700 guest cruise... then you wait and wait in the very dark “Constellation Lounge” until your bus is called. Often twice a day. You spend a very long time hanging out in this lounge with staff repeating the same thing over and over... Then you line up to offload and get on the buses. I do not remember any waits or lines for the tours on with either Silverseas or Seabourn. Finally, the food is just ok. They rely heavily on buffets. Their returning customers seemed happy with that. There was exceent restaurant, Chartreuse. The other two were just OK. There seemed to be a dichotomy of opinion between people who cruised with them often and the newcomers to Regent. The returning customers thought it was just the best experience, and the newcomers were talking mutiny. Our experience was exactly what we wanted to avoid on a cruise. Perhaps it is caused by the move back to larger ships. It has put us off cruising for the future. One of the reasons we chose Regent was because of the glowing reviews. Please don’t be fooled. Read Less
93 Helpful Votes
Sail Date: August 2017
We have sailed on Regent going back to when they were Radisson, ( Pre-Regent days), and thought they were excellent. We last enjoyed them a year ago in Alaska, and we were looking forward to sailing on their new ship the Explorer. ... Read More
We have sailed on Regent going back to when they were Radisson, ( Pre-Regent days), and thought they were excellent. We last enjoyed them a year ago in Alaska, and we were looking forward to sailing on their new ship the Explorer. Advertised as the most luxurious ship a-float, we thought this would be the ultimate in Regent Cruising. Suffice it to say I assume that the cost of the ship and its extensive art work and decor must be paid for somehow, and so cuts must be made. It is the little things such as food served lukewarm, or tepid. A request at lunch for a German or dutch lager beer and getting served " Tiger Beer " from the Philippines. A Concierge that immediately responds; "We are not offering any Compensation", when all you were doing was making them aware of an issue, ( while never asking for any compensation). Ordering an Asian stir fry dish listed on the menu in the Pacific Rim Restaurant and being asked how you wanted it cooked? Really? Going to the Patio for lunch and taking a dish from the stack just placed by the kitchen staff and finding the first plate still has food residue stuck on it. When reported and shown to the server, they simply took it away and left the stack of dished it came off of in place for other passengers to take their plates from. I have no idea if the other plates were clean or may have also have had some residue stuck on them as well. Is it possible as Regent has increased the size of this newest ship to add more passengers that they have lost ability to continue to provide World Class Customer Service? Our overall experience made us feel as if we were on a Princess, or Celebrity Cruise, good but not " Luxury Class, not world Class. Goodbye Regent and Hello NCL. Service for the masses, good but not luxury. For us, if I want that type of service I can Cruise with Princess, or Celebrity, or Royal Caribbean. For luxury though, I will be comparing to SeaBourn, and SilverSea Read Less
2 Helpful Votes
Sail Date: August 2017
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops ... Read More
We chose this cruise due to its unique Itinerary. We've had enough of St. Petersburg, which dominates the other Scandinavian cruises. We had never been to Iceland, the Faroe Islands or the Shetland Islands, or most of the other stops in Norway, Denmark or Sweden. My wife has never seen Norway. We loved Explorer during our Panama Canal New Year's cruise at the beginning of the year. It sails superbly, even in rough weather. Explorer is one of our three favorite cruise ships, the others being Oceania Riviera and Marina (whence came Explorer's wonderful teaching kitchen, pan-Asian restaurant, and spa layout). Voyager and Mariner would come next on our list. The infinity pool is underutilized; people seem not to realize it's open to everyone. We went through the Panama Canal from there; far better view than from the Observation Lounge one criticism is the infrared "sauna," which isn't close to being hot enough for sauna lovers. Also, running out of aqavit on a Scandinavian cruise is inexcusable! Food and service were excellent. We favor Pacific Rim and Prime 7, but Chartreuse was very popular too, though there is a strong split opinion; we much prefer Jacques on Oceania). Compass Rose is far better than the MDR on Oceania, but try to get a table in the quieter back rooms. One secret is the superb authentic Irish Coffee made in the Cafe. Entertainment as good, especially the British comedian. Smithsonian lecturer was knowledgeable but a very mediocre monotone speaker; Regent needs to find more dynamic speakers. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise