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8 Regent Seven Seas Athens (Piraeus) Cruise Reviews

This was our third cruise with Regent and the start of the recent television series in the UK on the ‘Explorer’ had put us in the mood for a luxurious break. We flew from LHR with BA which was fine, and our private transfer was ... Read More
This was our third cruise with Regent and the start of the recent television series in the UK on the ‘Explorer’ had put us in the mood for a luxurious break. We flew from LHR with BA which was fine, and our private transfer was waiting, all good. We were in a Concierge level suite so we had the free previous night’s accommodation included - and the ‘meet and greet’ at the hotel was well organised. While we could understand why Regent use the Divani Caravel Hotel from the point of view of the easy handling of a large number of cruise guests, 5 star it certainly wasn’t, particularly our room, which was small with old and scruffy furniture. The rooftop pool was good though, and you could see the Acropolis in the distance. Given Regent’s sales pitch, we would have expected a better hotel nearer the centre of the city. We were transferred to the ship by coach and the embarkation process was very quick, with helpful agents. Our suite was fine, very comfortable bed, everything worked - except the door to the balcony which we had to get an engineer to fix it so that my wife could open it – you would think the room steward might have spotted it first. Most of the staff were generally friendly and competent; the one exception were the barmen - they had clearly not seen the TV programme which says that ‘no’ is not an option. It’s a real first world problem, but if you want French dry rose wine to drink, to be offered Pino Grigio because the barman can’t be bothered to go and get the wine you want is not the way to go. Food in Compass Rose was excellent, and much better than we remember, but we can’t say the same for the buffet in Sette Mari. Keeping meat dishes hot seemed to be a problem, and flies dive-bombing the various cold dishes was quite common. The other new introduction for us was an evening barbecue on the deck in the middle of the cruise, and also a buffet on the last night. We were not impressed by either. We ate at both specialty restaurants, Chartreuse was really excellent, unfortunately Prime 7 was not and left a lot to be desired in all areas - decor (it’s so brown), very, very slow service and poor food quality. We had to ask several times to speak to the Maitre’D and his response when we managed to speak to him was poor. Even the table next to us hosted by the social host was suffering, she must have been very embarrassed - it needs a serious review. The ‘free’ tours we did were good, Istanbul particularly, though one or two of the stops did not really have much to offer. We saw some of the evening shows in the excellent theatre although content was standard cruise ship fare, but probably appropriate for the audience. The sea day was a disappointment, very few activities – you would think they could run another quiz at least. Our perception was that most of the passengers were Brits or Europeans, and the average age was 50/60. Talking with other guests it was clear that most of them restricted their cruising to the 6 Star lines, and that meant that they were less aware of some of the more ‘standard’ cruise lines suite offers – which in our view are better in many ways, particularly on facilities and service levels. We have been on over 70 cruises, on a variety of lines - Regent is not cheap, and in our view does not always deliver the 6 Star offer it should. Read Less
Sail Date August 2019
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English ... Read More
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English well, we were really shocked by that. And while most are very nice, the restaurant director was a surprisingly rude (his manager was VERY nice), and a couple dealers in the casino were very rude. Food as a whole was mediocre, especially the variety. The Steak restaurant wasn't bad, and the Compass Rose was pretty good, and the buffet on the last night was good. We didn't go to two of our ports due to weather. No really fun fitness classes (spin class one day). I mean, come on! I feel like they cater to the elderly, and while there were a significant amount of folks over the age of 65 onboard, they still need to cater to others under that as well. Don't even get me started on the entertainment. For $25K we expected way more. I honestly can't imagine anyone on the cruise being that impressed to be honest. They should be ashamed of themselves for charging that much, with such mediocrity. Should have done Seabourne Read Less
Sail Date May 2019
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and ... Read More
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and hot; the one day we had a little time we went to main dining room, Arrived at 0815, had to flag down someone to seat us, waited for a server a while, finally ordered and it took until 0850 to receive our breakfast (excursion met at 0915) Food was not even warm, the dining room was not at all busy. Lunches at buffet were great, hot food, lots of variety, great pizza.......service was not the greatest there either, whether or not it was busy. We needed to catch a server's eye to get beverages many times Main dining room was OK....food needed to be much warmer, I had barely warm scallops, sides were not hot. We did complain and the chef did call us to apologise. Prime 7- nice atmosphere, excellent service food so so. Table for 6, 3 had steaks as ordered 3 did not Chartreuse - all was good Ship was OK Excursions were all outstanding! Our pre-cruise hotel was just OK Hotel Davina Caravel. Biggest problem was no US outlets, my husband uses a CPAP + phones needed charging. Fortunately the hotel store had 1 converter left in the store. That info should have been included in Regent information. I don't remember ever needing to write such a negative review Overall even with our issues, the itinerary and weather made it a wonderful 10 days Read Less
Sail Date October 2018
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
Sail Date October 2016
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent ... Read More
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent live music were all areas they failed to live up to the hype. The newly refurbished public areas were elegant , as was our large deck 6 cabin, and embarkation and disembarkation were smoothly handled. Our cabin was a delight, elegant decor, large size and a decent bathroom were plus points, but we were unimpressed with the sea themed Occitan toiletries. I was astounded to find no body lotion was provided , a must on ships with the chlorinated water. Cabin service was excellent, as was the prompt room service, but service was indifferent in so many other areas. The ship had a large library with comfortable seating but limited book choice, The main dining room, Compasss Rose had some of the worst service we've experienced, even when only half full. We avoided this restaurant when we could, preferring the Italian themed Sette mare, using the same area as La Veranda. The latter was our lunchtime choice with salads and hot dishes on offer Food was of high quality, but portions were often over large , and vegetables only appeared on request. We were very disappointed to realise that the publicised caviar was remarkably lacking, 3 tiny spoonfuls were all we were offered during the entire cruise. I do not care for meat, but found the " pan fried" this or that boring, greasy and small portioned. Fine dining it was not! The pool area was delightful, but cruising waiters thin on the ground, unlike other luxury lines. There seemed to be few quiet spots, to just read or ocean watch, and avoiding cigarette smoke proved to be a challenge! Daytime activities were virtually non existent, if one was not on an excursion. The so called enrichment activity was a harsh voiced lecturer, talking about the middle eastern empires . The excursions were the highlight of this cruise, with interesting choices on offer, mostly in fairly small groups, which invariably had excellent local guides. We had booked one or two beforehand, and were welcomed to join excursions on the same day, a very pleasant surprise. Several excursions include a break for local foods and wines in pleasant locations and in Venice we were thrilled to ride in a gondola through part of the wonderful Grand Canal , Our one disappointment was Santorini, a lovely spot, but the excursion focused on the barren volcanic rock on the still erupting island mid caldera. It is unlikely we would sail with Regent Seven Seas again. The physical product is good, the ship was elegant, but the poor service in many areas let them down . We felt that this so called " premium" product was overpriced and simply offered poor value compared with other luxury lines Read Less
Sail Date September 2016
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them ... Read More
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them on-board serving this animal cruelty eggs to her passengers. The above only states the way Regent is looking at food quality, animal welfare and at cutting costs. The overall impression of the food is mediocre at his best. Most items are cheap and tasteless. The selections (especially at breakfast) are poor and the same every day with no change at all. We can’t really think of one thing we ate that was memorable or very good. The best place to eat on the ship is Prime 7 where most of the food is ok to good. For the rest of the ship (with Compass Rose being the worst) the food is cheap, tasteless, non memorable and simple. Complementary wines are also very simple and cheap. To give you an idea. One of the so-called premium wines (the ones that have to be paid for extra) was a Sauvignon Blanc from New Zealand. This “Cloudy Bay” is sold in the supermarket over here for € 6,= per bottle. Regent sell this one for US$ 60, = on-board. It only goes to say what the quality is of the “free” wines served. Poor in every way. Service: Majority of the staff is cheap labour from poor countries. Most of them are very friendly and trying to do their best. Major problem is them only a very few of them are trained for the hotel business and almost all of them miss the proper education to give a real 5 star service. They seem to not know anything about etiquettes or class. On top of that the service is very spotty and extremely disorganised. It’s almost impossible to take a seat at one of the dinning places without having at least 3 but mostly at least 5 people asking you if you want water. Despite telling them you don’t water, within a few seconds the next waiter is asking for water. This will repeat on and on without any exception. We mentioned this to one of the Maître’s and the responded advising that they considered this as good service instead. For us however it has nothing to do with good service however. It’s a clear sign of how disorganised things are and at the end no one really knows what the other one does. It’s a lack of clear and good leadership. Cabin: Just ok. It’s of a proper size but cannot be called a suite in anyway. The cabins seem to be very used and are in need of a refurbishment and proper, deep cleaning. When we arrived the air-conditioning did not work properly. We mentioned this at 15:00 for the first time and after 7 more attempts to have this solved, at 21:30 nothing was solved yet and the temperature was still 24,5 degrees Celsius. We then went to the hotel manager who, after visiting our cabin, stated that nothing was wrong and that this was the normal temperature. He offered us a FAN in the cabin and promised that things would be checked once more the next morning to see if the temperature dropped. This should be the case, as nothing was wrong. The next morning however they checked again and nothing had changed with the cabin still being very hot. Then the head engineer arrived once more and we were told that all of sudden they discovered a major problem in the main unit and that it would take the whole morning to solve the problem. And indeed, after hours without any air-conditioning at all, the system was started up and now the airco was working properly. No excuses were given at all. Despite the promise in their brochure, the bed is NOT European KING size and the promised amenities are not all there. Furthermore the slippers are not cotton (as promised) but synthetic and the abundant flowers shown in the brochure is a poor twig only once on board. Overall: We feel that Regent is not delivering a ultra deluxe experience at all. It’s not coming close to the acclaimed 6 stars at all. It’s not even 5 stars but mostly it’s a trimmed and upgraded version of Princess Cruises coming close to 4 stars at it’s best. For the prices asked this is a real laugh and ridiculous. We had a very good deal at the end, but if you’re about to pay more than € 500,= per night (for 2 people together, so 250, each) you will face, in our opinion, a complete rip off. We are seasoned travellers sailed on all major luxury lines, including Silversea, Crystal, Hapag Lloyd, Azamara, etc and for us Regent preforms far below the standard of all those others.   Read Less
Sail Date August 2014
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a ... Read More
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a Celebrity Constellation cruise right after the Regent cruise (back-to-back); both were 12 nights and both in the same part of the world. We did not take Regent's air nor hotel night before the cruise, so the price paid for cruise only can be compared, both with verandas (Concierge Class in Celebrity).Regent cost almost exactly 3x the price. For that, we got a much bigger (and nicer) suite, open bar for standard drinks and shore excursions. What we didn't get was quality or even adequate service, consistent quality food, good wines (only border line acceptable or worse), quality bar drinks (bad mixology), good espresso drinks, good entertainment or a holiday experience. For about $600 on Celebrity, you get a standard drinks package which provides BETTER wines, better mixology and way better espresso drinks. Heck, our all-inclusive Celebrity Xpedition cruise last year in the Galapagos was way more fantastic for service, attention to the guests and even just the fun factor on a very non-luxury cruise ship. Bottom line, we did not get anywhere close to the value we expected paying 3x the price over Celebrity as a baseline comparison. The crew were terrible (worse than any others we've experienced) in understanding English properly/adequately, or even just performing to provide coffee, deliver a menu, pour water, what have you. They all seem to be very busy like bees buzzing but not really serving the customers ... never mind about the wrong orders, or slow orders and missed stuff. After 2 1/2 days, we totally gave up on the main dining room because of poor service and mediocre food and stuck with the 3 specialty restaurants (if we could get a reservation, but at least 1 did not require reservations, Sette Mare, so that was always an option). The senior management tried hard to make up for the poor service and various problems, but they could only do so much. The steakhouse Prime 7 was the best place to eat, with Sette Mare 2nd best. It really bothered me that a wine list could not be had in order to choose some wine, except for the pay premium wines (no problem there to get a wine list). They always pushed the featured wines of the day (1 red and 1 wine). I only drink red wine, and the red was always sub par/border line drinkable. To get anything else, they had to leave the restaurant to get it and of course I had to dream up what else I might want to drink, such as a Malbec, or a Cabernet from such and such a place (maybe), a Pinot Noire perhaps from somewhere else ... but I had to make the suggestions. Their sommeliers are a joke as they are only trained on the wines carried on board, they are not properly trained/experienced sommeliers. This was truly frustrating and upsetting how this worked on a "luxury" cruise ship. Their mixed drinks were also terrible, i.e. poor mixology even for a rum punch or other basic drinks ... especially their mojitos which I tried several times. (When I switched to Celebrity cruise after Regent, it was a relief to get proper mixed drinks and decent wines without paying a premium.) The in-house entertainers (dancers/singers) are young 20 year old amateurs and they perform double duty running events for the cruise director. The in-house aerialists (a man & a women) were quite good but only seen about 3 times during the cruise. The brought-in feature entertainers were much better but only used about half the evenings, otherwise only in-house entertainers or no show at all. The house show band was not that good (passable) - seemed to play as individuals rather than together as one. Generally speaking, the ship seemed like a ghost ship ... where was everybody? Other than dinner time and show time in the theatre, it was hard to find people. And generally, there isn't much to do ... not much on the agenda on board. It is so quiet ... not even music around the pool. If you like to do very little and not see too many people at all, this is the cruise line for you (if you don't mind paying a huge premium for passable food, wine, bar and poor service). TV choices were poor and minimal for English language (pretty much News & sports only). Some of the ship's channels had the same program running non-stop for 12 days (pretty annoying). The TV remotes were rather awkward to use and had to be pointed to a box above and to the right of the TV (rather than at the TV itself). The only good thing here was free in-room movies, of which there was something like 169 choices ... way too many to go through. The TV picture quality on these flat screens was not that good, surprisingly. Room steward was OK but nothing to rave about. Never offered bar setup (eventually I asked for something)nor did he replace used drink/wine glasses. When I called for assistance one evening around 10 pm, the phone system sent a page to whomever was on call, but did not receive any response - how great is that! As a separate issue, my wife got terribly sick after the 1st night's evening meal because they had slipped some apple into the desert even though we told the special meals captain (or whatever he was called) that she had allergy to gluten and apples and he promised to communicate this to the wait staff. When I returned to the restaurant to challenge what they had served her that evening, we deduced that it must have been apple instead of gluten that she consumed ... but with this knowledge that they screwed up, there was no one there to make sure she was alright (no inquiries or anything) nor any attempt to make up for it somehow. She was sick the whole night until early morning and obviously this had a terrible impact on the next day, which was our first port of call (Santorini). We made the best of it without their help. We feel this was a terrible mistake to waste so much money on this "luxury" cruise and highly recommend to stick with other using premium cruise lines such as Celebrity or Azamara and just pay for the drinks and tours you want either a la carte or with an add-on package. Regent is way over priced for an inferior product overall (on many levels). What's good: The suites are fantastic; the ship design is nice; a good size pool; very few children (like 2); spa services; restaurant senior management & senior staff desire to satisfy & serve (to overcome the shortcomings of regular staff); Prime 7 and Sette Mare restaurants What's passable: shore excursions (some good, some not so good), food overall, Signatures restaurant, room steward What's not good: most everything else! ... bar, wine, activities, shows, atmosphere, port disembarkation, restaurant servers, activity staff (the entertainers), shop attendants, bartenders, coffee (especially espresso) Read Less
Sail Date September 2013
As a long time SSS member and Radisson cruiser, we have continued our cruising with the Regent product and each time, bringing our expectations and hopes that the experience remains the same despite the corporate change of hands. Our most ... Read More
As a long time SSS member and Radisson cruiser, we have continued our cruising with the Regent product and each time, bringing our expectations and hopes that the experience remains the same despite the corporate change of hands. Our most recent foray was on the Voyager from Athens to Rio. Sadly, that Radisson famous service is no longer available. For the very things that used to make cruising unique on this line and encourage longetivity and loyalty amongst their guests, all have gone by the wayside in favour of the bottom line. A fellow SSS passenger reported to me that the new president Frank DelRio himself gauchely stated to guests that he no longer wanted to world cruisers or long-term travellers, "there was no money to be made off them". In essence, it's a slow destrcution or "Carnivalization" model this company is moving towards, and they are taking no prisoners, and in our opinion going the entirely wrong way about it. Solid shoreside staff who used to be well equipped to deal with the unforseen, or resolving issues pertaining to guest relations have been replaced by managers with no practical business experience and who have instead ridden up the corporate ladder and weild their newfound power with an unqualified sword. One such manager (name eludes us- French guy?)was apparently boarding in Puerto Rico but outright refused to meet with any guests despite a group of us approaching the chief purser. Perhaps he was ill equipped (crew told us he was a former maitred!!) to deal with questions on his and other's decision making that are substantially affecting the cruise experience itself. Consequently, they are allowing all those wonderful and memorable staff you would recall from past cruising who genuinely cared about the company to mass exit, and instead replacing them with crew who will work for less, and be entirely too busy to pay attention to the finer details we had all come to love. Less crew and more work means they aren't happy. We noted a number of the former crew have relocated employers on our last Silverseas cruise, and in conversations with some of the key individuals still onboard, expect to see more of them mass exiting in future with little or nothing to be done in attempting to keep the very folk who made these ships worthwhile. Indeed, a sad state of affairs and points very much to the possibility of unqalified and foolish corporate decision makers. This is the only reasoning as to why they are willing to destroy the very product that set them apart from the rest of the industry. Compass Rose The best this has to offer is the flexibility for it's diners in both menu and seating. The food has certainly gone downwards, and although they do their best to disguise it, in quality it is apparent. Maitre'd Luis was on for part of our segment and is the consummate professional. The sommolier Craig is the finest we've come in contact with and knows his wines inside out. Ordering items that are off the menu still permits for those with discerning tastes, and this is a gesture appreciated in the ever-evolving cruise industry. A good meal, but has lost it's sparkle. Verandah Buffet style, and often destination based, the offerings up here are hit and miss. Certainly kudos go out to the effort in which it takes to serve up a large variety, and it does break the monotony of the other onboard offerings. But expect chewier, cheaper cuts of meat, less exotic fruit and veg, and instead more mass production. When we requested a specific regional wine, we got the impression that we were somehow putting them out, and yet, throughout our lengthy voyage this was the same wine we had requested with nearly every suited meal. No strike against our hard working wine sommolier or waiter, as it was apparent they were not the ones at fault. Evening and Day Entertainment Although the lecturers are still for the most part, top notch, the narration while arriving or going through interesting spots at sea or in ports has been lost, and the captain is the only one who manages to deliver some personality in his announcements. The shows are decent, but dated, but some recognition should be given to the Cruise Director Lorraine who seems to be everywhere at once, and even if out of breath, always professional. Elsa is a living doll and is also full of boundless energy and compassion, and from our observations, along with Elsa really took the solo travelling people under her wing. Ports- no complaints here- we chose this run based on our past visits to the same ports. Our only problem wast that the french tour manager was exteremely difficult to understand in her announcements, and attempts to coral the geusts at times were noteably futile. Onboard Activities There were good cooking classes, excellent crafts instruction and activities with Marsha,, interesting and relevant computer courses up for offer, and a large internet cafe and in-room wireless internet that was although agonizing in it's lack of speed, left one in good hands with the gracious female computer instructor. The gift shops were polished but lacked local and seasonal items, staffed with friendly folk and not too many of them! It always seemed someone onboard could dig up whatever it was a passenger lacked, which is also lost on the larger ships. There is no photo department any longer which is refreshing,although there were times a picture would have been great to have the option to buy. Not having the ability to purchase camera related items like memory sticks, etc was a let down. The manager onboard Englebert seemed to be more of a yes man than a man who got things done. Friends of ours in a gruop onboard had somewhat unpleasant dealings with him and although he had some decorum and professionalism, he clearly had limited or no power to change or adjust the arrangements that had been problematic. His overall impression he gave off was that of padding/bandaging the issues rather than truly working to fix things. All in all, rather ineffective. Debarkation was fairly smooth and the low passenger count definitely makes this a difference of night and day compared to much larger vessels. All in all, if you are expecting the personalized, stand-out treatment of the Radisson days, that is all but lost, along with most of the staff who facilitated that. Decent value but overpriced for the service they are touting that just simply isn't the same. Read Less
Sail Date November 2009
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