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69 Regent Seven Seas Asia Cruise Reviews

We chose this cruise as it had an interesting itinerary and we were interested in hearing the on board speakers from Frontline America TV who were all excellent in every way We found the ship very dated and in need of an upgrade The ... Read More
We chose this cruise as it had an interesting itinerary and we were interested in hearing the on board speakers from Frontline America TV who were all excellent in every way We found the ship very dated and in need of an upgrade The food in all restaurants was of high quality The selection of wines was very good The entertainment was of normal standard on board The service was average certainly not five or six star as advertised The ports on our trip were interesting The shore excursions included in the passage fare., on the whole were repetitive and boring visiting temple after temple or church. They could have been more imaginative and we were not met by a representative from Regent at any time when we disembarked the shuttle bus at the port entrance to assist in directing us back to the ship and perhaps offer all guests a cool towel on re embarking the ship as done by other five star cruise lines . Read Less
Sail Date November 2019
We chose this cruise for its interesting itinerary, which included calling at Petropavlovsk, Russia, en route from Tokyo to Alaska. We also had a three night pre-cruise package included. For reasons best known to themselves Regent flew ... Read More
We chose this cruise for its interesting itinerary, which included calling at Petropavlovsk, Russia, en route from Tokyo to Alaska. We also had a three night pre-cruise package included. For reasons best known to themselves Regent flew us from London Heathrow to Tokyo Narita via Doha on Qatar Airways. A rather circuitous route, when LHR to Tokyo direct would have been a much shorter flying time. It took us 25 hours from leaving home (20-minutes from LHR) to arriving at the Hilton in Tokyo. As a result we had severe jet-lag and didn’t benefit from two full days in Tokyo due to exhaustion. We managed the first half-day afternoon tour, which was rather boring and involved a lot of time driving through Tokyo traffic. The following day, having been woken in the night by constant emergency service vehicle sirens, we were unable to take the morning tour. According to the other travellers we didn’t miss anything. Given that we chose this cruise because of time in Tokyo, the word disappointment doesn’t cover how we felt. Our spirits revived on boarding. The suite, 736, was spacious and comfortable and the crew welcoming. The three brief visits to Hitachinaka, Sendai, and Hakodate were interesting. Unfortunately our stop at Petropavlovsk was cancelled due to bad weather. All the passengers were disappointed as this was one place everyone wanted to see...after all it is a remote place that few tourists have been too. As a result we were six days at sea on a small ship with limited activities. The rain, wind and cold prevented anyone from going outside for fresh air. We were all stir-crazy by the time we reached Dutch Harbor, Unalaska. All though there were no tours on offer the local school buses were drafted in to shuttle us into the ‘town’. Not a lot to see but it was very enjoyable to walk around in the fresh air, seeing eagles, and looking around the settlement. All the stops in Alaska were great, we were blessed with warm weather and blue skies (apart from Ketchikan). Plenty of wild life to see: orcas, sea otters, black bears, eagles. The White Pass & Yukon railway was an excellent trip. The Seven Seas Mariner cannot be faulted for service, however the food was a disappointment. I found the meals to be average. The only time it was to a higher standard was when we ate in Prime 7 or Chartreuse. The entertainment was mediocre apart from Matt Marcy, a magician. The enrichment programmed left a lot to be desired...the female Alaskan lecturer was not a particularly good or inspiring speaker. The trip was made fun by the people we met and by the interesting Alaskan section of the journey. Was it worth the money? NO. We cashed in savings to pay for this trip of a lifetime...and, although the weather is always a risk, the overall ship experience did not live up to the hype of travelling with Regent. With hindsight for less than the cost of this cruise we could have afforded a package trip to Japan, plus an Alaskan cruise. Somehow I feel ripped off. Read Less
Sail Date April 2019
We chose this cruise for the itinerary, to visit places that would be difficult to get to otherwise. We had previously visited Japan, and one of us had been on an overland trip to Alaska. This was our 6th cruise and our second Regent. We ... Read More
We chose this cruise for the itinerary, to visit places that would be difficult to get to otherwise. We had previously visited Japan, and one of us had been on an overland trip to Alaska. This was our 6th cruise and our second Regent. We decided to do the more expensive pre-cruise excursion which took in the Mt Fuji area. The pre-cruise itinerary was quite good, but unfortunately we had a very grey foggy day for our visit to the the Mt Fuji area. We stayed at a Hilton Spa hotel in Odawara, about 90 minutes from Tokyo and that was very enjoyable with the baths and traditional Japanese food. The cruise was generally good, although due to trying to avoid bad weather, we missed the port of Petropavlosk in Russia. We seemed to ride on the edge of teh storm for about 4 days. We were also unable to see the Hubbard Glacier due to fog and rain, despite cruising right up next to it. However, we were blessed with excellent weather in Kodiak & Juneau and decent weather elsewhere - better than we could have expected. Missing the Russian port meant we had 6 consecutive days at sea - everyone was well and truly ready to get off by the time we reached Dutch Harbour. All the Alaskan ports were good apart from Ketchikan which was unpleasantly touristy. The 3 Japanese ports were all interesting places to visit. Dining was miixed. We had 2 good and one average experience in Chartreuse, one great and one average in Prime. A couple of nice meals in the Italian place and Compass Rose was variable, but generally good. They seemed to us to have added more variety to Compass Rose since our last Regent cruise with more Asian food which suited us. Choice of wine is just confusing. There is a wine of the day and others area available if you request. You just have to know what to request. Entertainment was mixed. The magician Matt Marcy was outstanding and the singer Chris Ritchie very good. The Regent Show team wasn't particularly good. The enrichment program was OK. We found the political stuff from the ex-diplomat interesting and some of the sessions from the Alaskan resident interesting, but she was a bit unstructured. The gym was OK when we went and given the weather much of the time there wasn't much competition for space on the exercise deck (when it was open). The quiz was good fun and kept us sane for our 6 days at sea. Shore Excursions were generally well organised and mostly good. We visited Hitachinaka in Japan. The city made a huge effort and provided a dockside village, with stalls and entertainment for the entire day. The small Aleutian island ports of Dutch Harbour & Kodiak also went to a lot of effort. They have no real tourist infrastructure so everyone in the town pitches in - school buses were used for the day to ferry us around. Our main complaint would be that we had trouble getting the shore excursions that we wanted. Many were booked out and while we were wait listed for some, we were unable to wait list for others until we got on board. It made no sense. In Kodiak, all tours were booked out and a number of people couldn't get a tour. No tours were provided in Dutch Harbour, but shuttles to town were provided. Read Less
Sail Date April 2019
We have traveled extensively but are new to cruising. This was our second cruise both on Regent, I would rate the first an A and this one a B-. Cabin: The newly refurbished cabin was beautiful and the housekeeping was phenomenal. ... Read More
We have traveled extensively but are new to cruising. This was our second cruise both on Regent, I would rate the first an A and this one a B-. Cabin: The newly refurbished cabin was beautiful and the housekeeping was phenomenal. Housekeeping not only did their job well they also were very interested that we were happy & enjoying ourselves. Unfortunately our toilet overflowed which wasn't pleasant, water all over. I will say housekeeping did everything in their power to fix the problem and the head of housekeeping apologized. No one else from Regent on board seemed to care. When I asked reception if they could contact us when it was resolved they acted like I was bothering them. I would have at least expected an apology letter and a bottle of wine (all inclusive) or something. crickets!! Dining: Prime 7: Excellent food & service - great evening. Sette Mare: Service was great (ty Nixon). Food was 1/2 excellent - 1/2 average and poor, veal chops were great bronzino was awful, some pastas great some average. Compass Rose: Food was excellent, wide section. Service was decent, some excellent some ok. One big problem with Compass Rose is the new design, it is very bright and they have service stations every 10 yards so almost no matter were you sit you have constant dishes clanging in your ear all evening. Not well thought out. Chartreuse was poor, the menu was very limited, some of the food was ok some poor and the waitress had no interest in our experience. All meals in all restaurants were served at a reasonable pace. Pool Bar & coffee connection were both excellent. Embarkation: Well executed on both sides. Enrichment: Terrible. Entertainment: We don't go on Regent for the entertainment. Fitness Center: Nice new gym. Its small and crowded at peak times. The guy at the desk was pleasant. Onboard experience: All good, we don't partake in the games, with one exception. The on board customs in Japan (when we re entered from Korea) was to say the least a disaster and spiraled into mayhem. The procedure was communicated and executed extremely poorly by Regent, everyone was confused and angry. When one lady complained to the cruise director he actually barked at her and told her you people didn't listen. He would have been better off taking the bull by the horns and fixing the chaos. When you have a group of people who's average age is 70-75 and the alcohol is free you need to be very specific, disciplined and communicate clearly. :) Public Rooms: Mariner just had a beautiful makeover, lovely ship. Service: For the most part good. On our last cruise the service was fantastic, not only did they do their job well they also seemed to have a vested interest in your experience. Here they did their jobs correctly but many of the people had an edge. You felt like they either didn't like their jobs or you. One waitress in the Mariner Lounge was downright rude. I should say some of the people were fantastic, just not a majority. Excursions: Most of the excursions were well executed and interesting. All the tour guides were superb. All were well prepared, knowledgeable, personable and timely. My main complaint is that many of the excursions were very crowed. Value for the Money: With the money that Regent charges it has to be a 5 star experience. You can stay in a great hotel and eat at best restaurants in most cities for less money. Would we go on Regent again? Maybe but after or first experience we only looked at Regent. Now will also look at Seabourn, Crystal etc. Read Less
Sail Date April 2019
This is our 3rd Regent cruise, and 2nd on the Mariner. Happy on the 1st & 2nd cruises, but not so on this one. Let's start with the good points: * Excursions: Wide choice and well executed. * Drinks: Good variety, and ... Read More
This is our 3rd Regent cruise, and 2nd on the Mariner. Happy on the 1st & 2nd cruises, but not so on this one. Let's start with the good points: * Excursions: Wide choice and well executed. * Drinks: Good variety, and quality. Wines range is excellent. Bar staff are great, and very flexible. Shout-out to Maya in Observation lounge for her great mixing skills. * Rooms/Ship: Nothing to complain about here. Very quiet (no noise from corridor or rooms next door). Matched expectations and the brochure promises. * Entertainment: Standard fare. Not what we come on a cruise for. * Lecturers: Up there with the best we have seen. * Main Dining Room (MDR): Never denied a table. Good food & varied nightly, but a bit unimaginative. A few small hiccups with a lunch that took 90 mins to arrive, but not a show stopper. But the elephant in the room is the fiasco that is the congested La Veranda/Sette Mare. BREAKFAST (La Veranda) * The congestion is horrible. One example: Toast is made by 1 staff member, and the numerous guests waiting for their toast block the already narrow passage. * The limited space makes some guests pushy and rude; especially if time is short before an excursion. * Saw one guest served under-cooked fried eggs; she did not eat them. * Never went a 2nd time. LUNCH (La Veranda) * Best described as an unpleasant bun-fight on busy days. Continuously running out of things (Main dishes, butter, cheese, etc). When asked, staff would replenish but it just adds to the crazy congestion, frustration, and delays. * Staff will take orders and deliver - which is great is you want your food cold. DINNER (Sette Mare) * 4 nights in a row: Denied a table for 4 between 19:30 ~ 20:15. Usually told the wait was 45 mins. Or told: "Suggest you come at 18:30 tomorrow". So we went to MDR each time. * 5th time lucky, but underwhelming food. So what is the problem? As we were on the same ship just 3 months ago, and did not have the same issues, I concluded it is simply that when full (as it is on this cruise) the La Veranda/Sette Mare simply can not cater properly for the guests on board. This is especially acute if the weather means the pool grill is unpopular that day/night. Once we realised all our frustrations centred on La Veranda/Sette Mare, we simply stopped going there. The little frustrations vanished and we really enjoyed the rest of the ship & cruise. Read Less
Sail Date March 2019
I would like to give a bit of back ground info on myself so that when reading this review you can judge if it is relevant to what you deem important in your cruise experience.  My husband and I are in our late 50's early 60's we ... Read More
I would like to give a bit of back ground info on myself so that when reading this review you can judge if it is relevant to what you deem important in your cruise experience.  My husband and I are in our late 50's early 60's we have over 250 days on Seabourn, 150 days on Silversea and 60 days on Regent.  We sailed the Navigator for a month and loved that ship (even though I felt it was a little crowded at times).  We sailed on the Mariner in Nov/Dec 2018 and enjoyed the cruise experience very much.  We would sail on either of the three lines mentioned but the itinerary comes first for us.  In fact we have a Silversea cruise booked in June 2019, I will be taking my mother on the Voyager in August and we have a Seabourn cruise booked in February 2020.  In this review I won't go into the ports because there have been live blogs done of this cruise so I feel that is redundant.  What I will do is talk about the on board cruise experience.  I'm a positive person and I'm aware how fortunate we are to be able to vacation in such a luxurious way but want to give both the positive and negative views of our latest cruise so it may help others in selecting a cruise line that suits their needs whilst also giving a realistic view of what to expect and not what the glossy brochures portray. The good: Cruise director: John Baron is probably my favourite cruise director.  We sailed with him on Seabourn (his first actually) and then again on both Mariner cruises we have taken.  He is friendly, approachable a good entertainer (his show was really enjoyable) and a great trivia host.  We have also sailed with Marla (his assistant) on Seabourn many times and it is always nice to catch up with her. Compass Rose and both specialty restaurants.  Food was very good at all three of these restaurants. Wine: I feel Regent along with Silversea offer the best wines on any cruise line we have been on.  I also really appreciate the wine tasting of non revenue wines that Regent does.  I wish other cruise lines did this.  The selection of beer and spirits is very good. Cocktails:  The best of all three lines as mentioned above.  Yes, Seabourn has this new mixology cocktail menu.  Very trendy but honestly IMO not as good as Regents offerings.   Shore excursions:  I know a lot of guest really enjoy having the all included shore excursions.  I'm not a fan really as I like to do a bit of both and I know I could do that on Regent but I feel in some way I have already paid for these so I may as well take them.  I find I'm far more adventurous when sailing Seabourn or Silversea as I do a bit of both the cruise lines excursions an independent excursions.  Having said that I can not fault both the organization and the tours themselves.  They are as good as anything that you would pay for on either Silversea or Seabourn.   We did two tours that included lunch and both were a highlight of the trip. Room Service:  I really like the way Regent handles room service.  You place your order and then they call you just before it arrives to your room.  We often have breakfast in our room and it is so nice to get this call and be ready for when it arrives.  Seabourn and Silversea call you after to ask how your food was and inform you that they are going to pick up the tray.  Every time! This gets annoying and feels somewhat disingenuous.  Also when you ask for a glass of Champagne from room service they bring you a bottle.  Seabourn will bring you a glass.  So kudos to Regent for that. Quietness and stability of the Mariner:  This ship rides so smoothly in rough seas and we had a couple of days of those.  The noise insulation is very good.  Never heard our neighbour or any guests in the passage ways.  No vibration that we felt. Breads:  My husband loves bread (french bread in particular) and I will agree with him that Regent has the best bread of the three cruise lines.  Crusty French bread and great artisan breads. Internet: My husband is Tech person and he finds it very important to have good internet access so he can keep in touch with his business.  He appreciates that you can have multiple devices connected in your room.  The not so good: Waiting two hours to be served lunch in Compass Rose.  I later spoke with Ricky (Food and Beverage Manager) and he explained they were implementing a new ordering system and had some teething  problems. This did get better as the cruise went along.  We did get numerous apologies for the wait. He also let know that on our last cruise there were only 500 passengers on board and that this cruise they was at capacity with a full ship. La Veranda:  I can not tell you how disappointed we were in this venue.  Crowded beyond acceptable.  Extra tables were put in the walkway on both side of the buffet and whilst this was appreciated by guests trying to find a table it made the buffet even more crowded.  A full ship with early spring weather (some sunshine but mostly cool) and the Veranda could not handle the passenger numbers.  Management needs to have a good look at this problem.  Perhaps offering a special menu in Compass Rose for lunch to entice more passengers to dine there at lunch would help.  We just avoided going there as it was a disaster.  People bumping into one another.  Dishes running out (seafood platter) and people waiting in queues for 10 minutes to get a portion.  They just did not cope with the amount of guests trying to dine here.  People couldn't find a table, food running out, long waits for it to be replenished.  I also found the food here to be unimaginative.  This is where Regent falls down.  Seabourn's buffet is so much better in variety and quality.  I will say the pizza was good but honestly that was about it. Regent makes the best burger as sea I have ever tasted.  That is where the good ends.  Look at what Seabourn and Silversea do at night on their pool deck.  A real alternative dinning option.  The buffet on the Mariner for lunch is not great at the pool deck.  They had a Mexican buffet and Greek one day and that was just okay but they could really improve on the food offerings here. Afternoon Tea:  Again this is an area where Regent falls behind the other two lines.  Chocolate afternoon tea.  Same tea bags that you can get in any venue and a couple of the cakes were still frozen.  If it is not a special afternoon tea event, you get a small buffet and an offering of tea bags.  Both Seabourn and Silversea have a tea selection which is served at your table and on Silversea a tower of afternoon tea snacks.  Some times we like to skip lunch and just do afternoon tea but we did not do this on Regent. Entertainment:   Some good and some not so good.  The pianist Nicky was fantastic.  The Duo at the bar at the back of the ship are great in the disco but not really suited to pre- evening dance music.  An example of this is that we had a full ship and only 4 or 5 couples dancing.  They are not great and we had them on the last Mariner cruise as well.  Seabourn wins out in this regard as they have a trio and a guitarist and also a pianist so you have much more choice.  Silversea is about the same as Regent.  The guests entertainers were also a mixed bag.  The Australian entertainer was very good.  The Filipino vocalist who won The Voice (or something similar) was good the first night but not so good the second night.  The entertainment is not the most important part of a cruise for me but I do like to dance before and after dinner and we did not do much of this on this cruise as the Duo was really not good.  Summary: As you can see there are more positives than negatives and we really did enjoy this cruise.  Having said that we have never experienced so many little hiccups on one cruise before.  Yes, no cruise is ever going to be perfect or perfect for every guest on board but there were a lot of little hiccups that I have not mentioned. These hiccups happen on all cruise lines but on this cruise there were more than usual.  I have tried to be honest and balanced in my review as I think this helps perspective guests set their expectations and helps them to select a cruise lines that works for them.  I usually like to end my review with would I cruise on this ship again.  Well, yes and no.  I would not cruise Mariner on a cold weather cruise where there was a possibility of a full ship.  I would probably cruise Mariner again a hot weather cruise if the itinerary was right but it may not be my first choice. Read Less
Sail Date March 2019
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
Sail Date March 2019
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, ... Read More
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, the ship is very old....definitely at the end of its life in spite of a major refurbishment just three years ago. There is a musty/moldy smell in many areas of the ship (my wife is highly allergic to mold), and there are many signs of aging, including malfunctioning A/C in many of the cabins. Service was mostly perfunctory, at best. This may be, in part, due to the fact that this was a segment of their "World Cruise" (nearly half the ship as on for over 130 days), so non-World Cruisers were definitely second-class citizens. The staff would fawn over the World Travelers, but, other than our stewardess, no one seemed to know our names. Communication was extremely poor. The cruise director, Jamie, seemed to be mostly MIA. He was even absent for the opening meeting with all new guests...just a voice over the speaker. My experience on this ship has made me rethink ever cruising on Regent again. I don't know if was this ship, or whether Regent is in decline. Read Less
Sail Date March 2019
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but ... Read More
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but for the dining experience, which I found to have slipped compared to previous Regent cruises. Menu in the Compass Rose was adaquate, not particularly creative. Service was inconsistent for both food and wine. I understand that a major staff change was made in port, an explanation, not an excuse. Dinner in Prime 7 a big failure. Ordered a filet, medium. Received a filet well done on outside, red raw on the inside. Not certain how they did that, other than cooking meat not completely thawed.Other dining options Dining in Chartreuse a beautiful experience. An imaginative menu, perfect excecusion. Have always enjoyed Regent, bot there were enough stumbles to suggest looking at other cruise lines Read Less
Sail Date February 2019
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The ... Read More
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The shower smalles I have ever seen. The casino is small and temp 86.4 F because the outdated slots pump heat better than a fireplace. I The issue is that the corporate office does not let ship staff make any decisions, they simply tell us what we want. Should listen to customers. Food was ok, and the staff was extremely cordial. So this old Russian icebreaker is a small ship. We had 380 passengers. After dinner, nothing to do until one show at 9:30. Did not have America’s best selling single Amalthea, Glen Livet..pitiful. Lectures were not looking cation specific, mostly about Roman times etc. I strongly recommend you not get fleeced with high cost, we pai about 60K including air. I would never step on this ship. It is a true bait and switch.. Pass on this loser masquerading as a luxury 6 star. What a joke. Get this, they block early morning walkers and people are walking in circles around the pool until the sun comes up. Corporate thinks it is dangerous. BTW, fitness joint opens doors at 7:30.,pretty good, when open. Read Less
Sail Date February 2019
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since ... Read More
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since our last cruise with them in December 2014. In the MDR the “always available” section read like that of a high class Steak and Seafood restaurant with lobster ,scallops ,Alaskan king crab,Dover sole and a myriad of steak choices The included wines were a little ordinary but the pay for list was interesting and reasonably priced eg Cloudy Bay usd 60 Ray the cruise director was very visible and never seemed to have time off. The officers were friendly and we had great service from the efficient and engaging crew. The included shore excursions gave a good choice for the able bodied but less choice for anyone with mobility problems. This was not helped by the poor infrastructure in some ports. We enjoyed the enrichment lectures and watched a few of the shows. Overall a great holiday. The recent refit had greatly improved Mariner . The Singapore pre-cruise was based at The Swissotel the Stamford a five star hotel and the program of tours was well organised and of a high standard Read Less
Sail Date February 2019
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance ... Read More
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance was not a Thai dinner. Getting back to Bangkok and to the ship was efficient but we arrived to the ship just prior to setting sail. Our room was across from the laundry. The depiction in their brochures does not show it directly across from the suite door but it is. You open your door to the open laundry room. Mind you, these are Penthouse B suites and the noise, smell and heat from the laundry room was a definite miss. Additionally, there is a definite vibration from the engine in the rooms and dining areas. So much, the liquid in the glasses moved from side to side. Dining was good at the specialty restaurants. Chartreuse is nice but the menu didn’t change. Same with Prime Seven. Compass Rose had some major issues this cruise. Basics such as sorbet served between courses and petit fours at the end were not offered. The food on occasion was cold. The lunches in Compass Rose were excellent. Just the dinners were below par. The entertainment was excellent at times and just OK at other times. The lectures were good but the Harvard Professor wasn’t knowledgeable about specifics for Regent. The shore excursions were hit or miss. There were many spot on itineraries and then you had the mediocre required gem store stop or government required museums and unappealing included lunches. Regent tends to charge for popular tours such as Valley of the Kings and Petra which defeats the purpose of an all inclusive. Service was lacking on this cruise. The cabin steward was not up to the Regent standard. Missing basics such as trash, time change notices and distribution of daily “Passages”. Overall, the service has declined from our past experiences in 2016(2) and 2017. Read Less
Sail Date April 2018
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong ... Read More
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong looked good. It was! The ship looks wonderful, and our cabin (853) was beautiful in an excellent location. The cabin attendant kept it looking clean and fresh all of the time. The cruise director, Ray, was the best we had ever had in our twenty years of cruising. The lectures were wonderful, and most informative. The food was mostly excellent, although I didn't think that the French restaurant was anything special. Although Prime Seven was excellent, we enjoyed the Compass Rose the best because we were able to dine with and meet a lot of interesting fellow passengers. The shore excursions were mostly good, but we understand that having several excursions in every port for all 700 passengers is difficult. I do suggest that when several full buses are going on the same excursion that Regent consider have the buses alternate their routes so that they don't all arrive at the same place at the same time. Read Less
Sail Date April 2018
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of ... Read More
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of this voyage to be outstanding. The staff, from Captain Felice, to the other 400+ officers and employees, was friendly, efficient, and service-oriented. The ship was spotless and embarkation and debarkation both ran like clockwork. The food on board was outstanding. When we ate in Compass Rose, the main dining room (spacious and very attractive), or either of the speciality restaurants (Prime 7 and Chartreuse), we felt like we were dining in five-star restaurants. The wine choices were varied and of high quality. We never ordered premium wines and didn't regret making this decision. The pool grill and La Veranda, the informal dining options, and offered good variety, wonderful salads and barbecued items. We especially appreciated the barbecue night on the pool deck where the crew worked in very hot conditions to transform this space into an elegant buffet with broiled lobster as one of the choices. Another option is the Coffee Connection, which although it doesn't have a view location, offered excellent speciality coffees and light breakfast, lunch and tea options so we often had breakfast there on days when the excursions left quite early. We had a special offer of three nights pre-cruise in Hong Kong at the Shangri-La and upgraded to a harbor view room there. Well worth it! We found the excursions (only took one extra one - a small group van to the Mekong Delta) to be of good value although some made for a very long day with 2-3 hour bus rides each way. We especially enjoyed the tours in Hong Kong, Halong Bay, Hoi An and the Mekong Delta. The only disappointment were the entertainment/enrichment activities, which varied substantially in quality from excellent to barely acceptable. The lecturer on board, who we had hoped would be a southeast Asia expert, wasn't, and offered lectured on topics that had little to do with our itinerary, reading from his notes. On the other had, the photography expert on board, was very informative and had excellent handouts to refer to later. The onboard entertainment team was very strong but only does 4 shows (one brief) per voyage and the others were less than strong overall. Know that at this time of year, it is HOT and HUMID. Temperatures were well into the 90's every day after Hong Kong, with high humidity, making it feel even hotter. This did affect our experience on some of the excursions and even the sun lovers sought shade on the pool deck much of the time. Read Less
Sail Date April 2018
My first experience with Regent was two years ago on a trip from Tokyo to Beijing. It was problematic due to poor excursions in Tokyo for two days of the precruise as well as very uneven service and food during the cruise. Bad weather did ... Read More
My first experience with Regent was two years ago on a trip from Tokyo to Beijing. It was problematic due to poor excursions in Tokyo for two days of the precruise as well as very uneven service and food during the cruise. Bad weather did not help the situation but could not be blamed on Regent. Jump forward two years. Just about everything went well. The service throughout the ship was remarkably improved, especially in Compass Rose, Using the new electronic ordering system, we could easily be seated by 7:30 and be out by around 9 pm to see the show in the Constellation lounge. The new menu is excellent. Simple dishes available each day on the left side with the ability to order sides for each dish and accompanying sauces (eg peppercorn for a steak) all available separately. PERFECT. On the right side were daily specials, including healthy options based upon Canyon Ranch Spa recommendations. Each day had a recommended wine choice but others were available at no additional charge or you could go upscale. I am not a food or wine snob and found excellent food and wine choices each meal. Even Sette Mari, the Italian restaurant at LA Veranda was much improved. Just stay away from the tough as leather veal scallopini. I routinely ate lunch on the pool deck due to the mostly good weather and enjoyed the Theme Day food. Best as usual was the Indian food but other days were also good. If I was not impressed, I chose grilled fish or a turkey burger. I was not fond of the beef burger. The fries were always excellent, unfortunately, as was the ice cream. The coffee service, Coffee Connection, on deck 5 also improved. The coffee went from terrible on the first cruise to passable. The espresso was generally better from the machines. Never underestimate the skill of a good Barista. Pastries and cookies were always good with fresh fruit always available for those desiring healthy choices The included tours on Regent went very well this time. Other than Samarang Indonesia, where we had monsoon rains and there was literally nothing of real interest to see on the tour, the other ports were quite good. Seats were a bit tight in Bali for Both American size passengers and the Australia buses were uniformly hard seats and no place for water bottles or maps. ODD. The arranged tours in the Sydney post trip were also excellent. Our host hotel, the Four Seasons did not treat us well. The daily breakfast was marred by limited choice and uneven quality when compared to the main dining room. After the first day of this experience, I was allowed to eat at the main dining room. We were also stuck in a handicapped room against our choice. Only after making a firm demand to the manager were we finally moved after one day.A far cry from the fantastic Fairmont Singapore on the precruise. The entertainment on the ship was absolutely fantastic, in part thanks to the Cruise Directo,r Ray. The five piece Regent Orchestra, downsized from our prior cruise was absolutely first class, with Sasha, the sax player a stellar performer. I would be please to see them at any paying venue. The Broadway style shows were uniformly good, but different from the old Jean Ayers shows. These were now produced by Norwegian and I felt the singing and dancing was first rate. Make sure to go to Horizons before dinner to hear the band and after 10:30 in Horizon Lounge for the late show. This was spectacular entertainment in an intimate venue. Based upon our experience this trip we would again travel with RegentOther than Cyclone Gita giving us a bit of rough water at the end of the trip and missing a port near the beginning due to a passenger emergency, this was a great cruise, worth the premium price. By the way, I had no problem with the new interior after the refit. The buffet in La Veranda worked much better. The sound and lighting system at the Constellation lounge was great. The ordering system at Compass Rose was much improved. Some complained there was less storage in the rooms. I did not notice as I travel pretty light. Read Less
Sail Date February 2018
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is ... Read More
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is friendly and the food is good. The only crew I'm not happy are the x-Eastern european ladies in the reception, they are never helpful, they are very inflexible and should be reminded of how much people pay on this ship. Because of the huge reductions in the price we paid for a butler but would not do this again as you don't meet the cabin stewards and don't get a chance to have a chat and whilst the butler was handy, it felt like there were a lot of interruptions when we tried to relax in the cabin. It feels like the standards have dropped a little since last time 2012, we didn't get a gift on the return home like we did the 1st time. The itinerary changed and we didn't go to Korea, this was disappointing but the extra stops in Japan were great. China was terrible, the organized tours were in dirty busses, the guides were obsessed with money, pretty much all they spoke about, forget about telling us about what the old buildings were. The trip to the Wall was badly organized, getting there only 1h before sunset and there are no lights on the wall, some older (but fit) people walked far and then struggled to return to the bus in the dark. The Chinese officials at the port treated the crew badly on the return to the port, they had them lined up for over an hour, not letting them board the ship for over an hour. A few people got an upset stomach after one of the lunches on the tours in china and on the whole, china is not a place I would go back to. A cold cruise was nice to experience, more energy to walk around the towns in Japan but you do miss out on sitting around the pool, swimming and drinking cocktails. Bingo was very disappointing as the entertaining crew did not promote and tell people that there was Bingo every sea day, they could have made a bigger effort. Regent cruises are very expensive compared to others so I don't think we'll be back, add to that the office in Sydney were not at all helpful or friendly, maybe they need a reminder that they are working for a 5 star company Read Less
Sail Date December 2017
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the ... Read More
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the world, not the North American majority normally present on a Regent cruise. This was probably due to its starting and finishing point. We enjoyed the ports and excursions although felt despite the on board decorations, it was not really festive. Christmas dinner, turkey notwithstanding, could have been any night; Regent left an impersonal 'Happy Holidays' card in our room. I guess we expected a bit more song and dance. Our early issues with spotty service were dealt with on board. The entertainment, however, has had a mammoth budget cut. The 'shows' had no sets or props - just video backings. The ;Signature Orchestra' had been halved to a band. And excellent as the musicians were, they lacked the depth of a larger ensemble. The food was of a high standard everywhere, particularly in the signature Compass Rose MDR. The revamp of the MDR however included LED lighting usually set at the UV blue colour normally associated with insect killing machines or anti drug injection sites. H'mm. Regent's biggest asset is their staff and they continued to shine. An enjoyable cruise with few reservations. Read Less
Sail Date December 2017
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
Sail Date April 2017
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty ... Read More
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty of room and in great shape. However the one big disappointment was the lack of any real management system or process on board. For example on several occasions excursions were delayed or ran over but there was no communication between that team and food and beverage, so some people arrived back at the ship to find no food available. We arrived back late and were given duff information about where we could eat etc, in the end we were fine but for a while it was chaos. I spoke to the destination services people and asked "do you not communicate with food & beverage" and was told to my face "no we never talk to them about issues like this" I raised this on board and got the standard response, a nice table in one of the up-scale restaurants - which was lovely. But the point is this is a great ship with great staff and this lack of a simple process is letting every member of staff down. Read Less
Sail Date March 2017
This was our 3rd cruise on the Spirit. The first was for an anniversary 10 years ago - October 2006. We have made Oct 2016-Oct 2017 and anniversary year. The cruise was from Hong Kong to Beijing with stops in Japan and Korea. We ... Read More
This was our 3rd cruise on the Spirit. The first was for an anniversary 10 years ago - October 2006. We have made Oct 2016-Oct 2017 and anniversary year. The cruise was from Hong Kong to Beijing with stops in Japan and Korea. We had booked our own Air to Hong Kong but had problems finding a reasonable Business Class fare for the return. We checked with Regent and they were able to come up with a great fare and a much better routing then we were able to find. As we had booked a post cruise tour in Beijing Regent supplied the transfers to the airport on our day of departure. My preference has been to handle our air arrangements but this experience will have me checking with the cruise line for their airfares and schedules. Although , like many people who have cruised on Regent before its sales, the ship and the service is not quite like on our first cruise. However, Regent is still a 5 star cruise line with excellent service. Embarking or debarking in Hong Kong is an experience like no other. The cruise ship terminal is connected to a very, very upscale mall (Harbor Mall). You can not board or leave the ship without going through this mall. Keep hold of you wallets as the stores are extremely expensive. Keep in mind that this is a small ship - about 640 passengers, so getting around the ship, disembarking and accessing the dining venues about is fairly easy. From overheard conversations plus our own experience, the excursions were enjoyed by most of those who went. Regent, like many cruise lines, indicates the fitness level for each excursion. Note however that in some cases these were incorrect. One stop had many steps which made it difficult for a number of those with mobility issues. The had difficulty or could not manage the steps. This is not necessarily the fault of Regent, but those with mobility problems should keep in mind that they mnay have unexpected problems. One friend, on another cruise, was ashore with his walker and broke a wheel on the cobble stone street he was walking on. He had to purchase a new walker as no one had a replacement wheel. Excursions are included in Regent's rates. Note: we did not make use of the fitness center. If one includes the daily Trivia contest as recreation, the it was better then the listing below. this site should allow for a N/A-Not applicable One thing that is important to my wife is a bathtub. All of the ships accept the recently launched Muse have tubs. Looks like we will not be sailing on the Muse. We have sailed with Regent a number of times and itinerary permitting, will do so again. Read Less
Sail Date March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
Sail Date March 2017
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, ... Read More
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, unfortunately on a number of occasions in the main restaurant, Compass Rose the food was not as hot as it should have been. This was a result of the waiters having too many tables to look after. The dishes taken from the Galley were left at the waiters station for what seemed a long time before the hard working waiter could find time serve it All the staff were the most conscientious I have known, ever so willing to help and always bearing a genuine smile. Regretfully the Front Desk staff, tour desk staff and Executive Concierge did not fall into this category, When contacting the Front Desk It seemed I was intruding on their time and gave the impression they had more important things to do. Staff on the tour desk were lacking in knowledge of certain procedures i.e.My wife and I were leaving the ship a day early therefore booked a private car for the journey from the Hong Kong Pier to Airport at the highly inflated cost of 279$. When I asked about the disembarking procedures they couldn't tell me. Then there was a Executive Concierge who did not show any empathy when on the first day I asked for Guerlain shampoo something we can't buy in the uk a shampoo I was introduced to on previous Regent Cruises.She said this was only available to guests who were booked one grade higher than our grade. I offered to buy it and was told to go to the shop. Needless to say the shop did not stock Guerlain. These three little points apart this was one of the best cruises my wife and I have experienced thanks in the main to the service of the housekeeping and dining rooms staff. Ed and valintia in particular Let me also mention the Coffee Corner the staff were exceptional with special mention to Madi Read Less
Sail Date February 2017
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there ... Read More
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there weren't some good stops, there were: Ho Chi Minh City [Saigon], Keeling, Taiwan and Hong Kong standout. We also enjoyed our stop at Kaohsiung, Taiwan; that was a three temple day. We traveled before on Regent so we knew what to expect. However, we were still surprised at the level of service and attentiveness throughout the ship. One major problem with Regent excursions, however, is that they are rushed and leave little time to explore on your own. We 'bagged' a couple of planned ship excursions to explore on our own. Force marching a group through a museum is a silly [and frustrating] activity. So, if Regent is reading this: "Take us, let us explore the museum and then pick us up at a set time." The food on this trip on the Voyager was better than previous trip in 2015; same ship. The cabin, same as previous trip, was nice BUT lacked storage space since the remodel in 2016. Put back some cabinets or drawers would be our advice. The lecturer was not up to the standards expected; didn't really understand how to engage an audience the the topics were more predictable than need be. Read Less
Sail Date February 2017
We sailed on the January-February 2017 cruise from Aukland to Singapore. The trip was a very mixed experience, with some parts very enjoyable and others quite disappointing. On the positive side, the cabin stewards did a great job, and ... Read More
We sailed on the January-February 2017 cruise from Aukland to Singapore. The trip was a very mixed experience, with some parts very enjoyable and others quite disappointing. On the positive side, the cabin stewards did a great job, and our stateroom was always neat and orderly. We enjoyed the new menu in the Compass Rose dining room, with a wide variety of items always available and daily specials. The evening variety shows were much improved over those on our previous cruises on Regent. The enrichment lectures given by Terry Bishop were outstanding, and we would certainly look for cruises where he was featured. On the negative side, there were several problems. Regent had clearly not planned an adequate number of shore excursions, and in many ports there were just no free excursions available. Every day seemed to have long lines at the Destination Services desk of people trying to book tours, often with no success. they offered the excuse that the ports we visited did not have an adequate infrastructure to accommodate a ship our size but, in talking with local guides, it seems that they had no problem with much larger ships. Many of us felt that Regent management was just cutting their excursion budget and not booking enough tours. After all, the ports we visited in New Zealand and Australia are major cruise ship ports, and infrastructure should not be a problem. In some ports Regent tried to upsell us to paid tours, but we found better and less expensive tours on our own over the internet. The excursions we were able to get were often disappointing, often with a lot of wasted time when we were dropped off in uninteresting towns with little to do for several hours. Our stateroom was also a disappointment. The Voyager was just recently remodeled, but the work appears to have been of less than top quality. The walls in our room creaked loudly whenever the ship moved. We have been on a fair number of cruises, some on rough seas, and while some movement noise is inevitable on ships this was well beyond the ordinary or acceptable. The ship's maintenance staff was able to mitigate the noise to some extent by putting wooden shims between the walls and the ceiling, but surely better ship construction should have made these types of fixes unnecessary. Also, the ship seemed to have a large number of maintenance problems with the plumbing, with several leaks. Some days we had no water for a while and, when it came on , it was black. The Voyager lounge was closed for a while because of water leaks. Due to the leaks on our deck (7), the carpet outside our room had a mildew odor that penetrated our cabin. We were also disappointed in the specialty restaurants, both with regard to food quality and service. The meat in the steak restaurant was not of the quality we have had on previous Regent cruises and, as the trip was in major beef producing countries, this should have not been the situation. In Chartreuse, the newly named French restaurant, the main dishes were disappointing. And service was so slow, beyond leisurely, that even starting the meal at 6:30 or 7:00 we were not finished in time to get to the 9:30 entertainment on time. As this was a longer cruise we had multiple opportunities in each restaurant, and were consistently disappointed and eventually cancelled reservations as we preferred the main dining room. Finally, when we wrote to Norwegian Cruise Lines management expressing our disappointment and our inability to get the promised shore excursions, it took over a month to get a reply from them. This suggests that customer service is not high on their priority list. Read Less
Sail Date January 2017
Having travelled with Regent seven times before we knew what to expect. No irritating on board charges, signing for drinks or tips - all included. As has been the case on all other Regent cruises the staff were 100% in every respect - ... Read More
Having travelled with Regent seven times before we knew what to expect. No irritating on board charges, signing for drinks or tips - all included. As has been the case on all other Regent cruises the staff were 100% in every respect - attentive, friendly helpful and smart. The restaurant menus are excellent and even more varied. Our cabin which had been refurbished was excellent. The redecorated Compass Rose is lovely - really relaxing. Food at the 11th deck Sette Mari is fabulous - we dined there several times in the 25 days on our cruise segment. The following points for potential improvement must be read in the context that we have already booked our next Regent cruise so they are not 'showstoppers'. Excursions varied - cannot generalise but be careful as to what is chosen - do the homework! Komodo visit - good. Bali overnight - a waste of time and a big disappointment - not Regents fault. However the Bird Garden was worthwhile. Could do with an overnight in Sydney but probably too expensive with Berth fees! The lounges are unchanged and the chairs are uncomfortable but stylish - there could be more consideration to these bearing in mind the age group of the 'regulars'! The cabin balcony chairs could do with an update. Delivery of the main courses and side dishes in Compass Rose could be improved with better coordination. Read Less
Sail Date January 2017
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