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46 Helpful Votes
Sail Date: May 2017
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per ... Read More
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per week, and I am a trained chef. We most recently cruised with Crystal in October 2016. The ship was beautifully appointed and our suite was wonderful. The crew in general was friendly, but they seemed unorganized and not well trained. Our room was generally not made up until mid-afternoon. While we took advantage of many excursions, this only became an issue on the days spent at sea. The primary reason I would not sail again with Regent is the poor dining room experience. We managed to try most of the dining options, including the Compass Rose, for breakfast, lunch and dinner, the Coffee Connection throughout the day, the Veranda for breakfast and lunch, the pool side buffet for Lunch, Sette Maria ,Signatures and Prime 7 for dinner. In general the quality of the food was only fair to good, and the selection about the same. Most disappointing was the cut of steaks being so thin, that it was impossible to receive anything but a medium well temperature. Rare was not an option. The second most disappointing issue with the food was the fact that on an Alaska Cruise, one could order Alaskan King Crab legs only once in seven days, and only at Prime 7. Big disappointment. And no Baked Alaska either. My friends who travel the other spectrum on Celebrity were scoffing at this. Even the selection and quality of breads and pastries at breakfast were meager. The service in the dining room was worse than the food. At breakfast buffet, juice was not offered at the tables. A coffee refill required one to be lucky enough to gain the attention of a server. The omlette station cook would touch his face and hair with the same hands (with glove on) that he used to cook and serve. I was served pancakes that were not cooked through. At a pool side Indian Buffet I was served cold food from the chafing dishes, and raw chicken from the grill. At dinner, I requested a Riesling White Wine, but when the sommelier would refill the glass, he would pour in the evening’s selection of a Chardonnay. I guess they are both white, so close enough. Likewise with the water. I would order Pelligrino, and get refills of ice water. I would request lemon and lime wedges with the water, and always had to ask twice. If a baked potato was ordered, I was not offered accoutrements. I would have to ask for butter or sour cream. The same when lobster tails or scallops were ordered. Where was the clarified butter? Coffee refills with dessert required the same looking for the server. As was a replacement for a dropped piece of silverware. By observation, most of the staff was untrained, did not learn how to work as a team, there was no Captain or Floor manager keeping eyes on the operation, and in general no one seemed to care. I did request to speak with the Restaurant Manager, who finally made an effort to talk to me, but only after our farewell dinner. His excuse was that this was early in the season, and the crew needed time to work together. This is not the Maiden Voyage of the Mariner, and I did not get a discounted rate for being on a training cruise for the staff. My last complaint was that my suitcase was damaged in the transfer to the ship from the pre-night in Vancouver at the Four Seasons Hotel. I reported this to reception before we set sail. I was told they would make an attempt to repair it for me in the carpentry shop. On the sixth night, I was told it could not be repaired. If made aware sooner, I could have purchased a replacement in a port, or had one shipped ahead of time to meet me in the next port. Instead, I was told I would receive a ship board credit to my account. At disembarkation, my final statement was not ready, and the credit was not applied. I did manage to get a $200 credit before I left the ship. Again, this is an indication of poor training and lack of supervision. I honestly must say, that passenger experiences on discount cruise ships have an overall more enjoyable experience than we did on Regent. PS: I had contacted the cruise line after this vacation. I received the usual corporate line, we are sorry you had some complaints, and we will strive to do better on your next cruise with us. They did not even offer a discount if we would sail again with them and give them a second chance. Read Less
31 Helpful Votes
Sail Date: May 2017
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was ... Read More
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was incorrect. It required at least 10 calls to straighten out. Many people onboard had the same experience as I did with excursion services. Although we had paid and were confirmed for tours in advance, over and over those tour times were rescheduled coincide, forcing cancellation of many anticipated tours. While it is understandable for this to happen occasionally, the number of times it occurred and the number of people it involved led us to conclude that this was either done on purpose (to save Regent from paying for large numbers of people on the included tours) or the excursion staff is totally incompetent. Each day we were promised our refund for the extra charge tour we had booked that needed to be canceled would be credited that day. We were forced to waste endless time daily telling them it had not been received and requesting it again. We finally received it on the last day. We did not receive the $100 shipboard credit we had been promised. We were forced to call Regent booking and finally received it the last day. We had paid for transportation to the ship only to find our names were not on the list. When booking, we were promised free wifi for one account. That was not to be. While there were some good things about the ship, I could not recommend it, and I would not return to Regent. Read Less
10 Helpful Votes
Sail Date: May 2017
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of ... Read More
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of work... too chaotic with local buses and it felt like Regent just washed their hands of us once we stepped over the door threshold. Ship: Mariner needed to be updated a few years ago. She is showing a bit of ware and tare. Cabin: For what we spent, the cabin was smaller than what we thought if would be. Dining: Each meal was nice, at each venue, but the outside "grill" needed to have a bit more choice outside of 'dining' hours. Entertainment + Activities: Needs a lot of work here. Entertainment with young dancers grinding like cheap burlesque dancers needs some finesse. A thought for the demographics of the audience might be considered. We'd not dead, just like good entertainment without thinking we need to just smile and bear it. The lady that sang, on cruise ships since 1983, should retire. Activities? were there any? besides dumb games for 'Regent points'. Service: good enough Ports and Shore excursions: OK, but some posts need to be left out, like Wrangell's local golf course "Muskeg Meadows", well let's just say skip Wrangell for another port. Summary: I might try another cruise, with a newer ship, in a warmer climate. Two people I would commend: The Cruise Director, Loranne? is it. I've forgotten her name. and Eric, Maitre de in the Signature Restaurant. That's is for now. Thank you. Read Less
32 Helpful Votes
Sail Date: May 2017
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. ... Read More
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. We are a silver member and did not receive one ship credit which I found a little discouraging to begin with. Regarding our voyage we booked all our excursions which 4 of them we could not enjoy due to cancellations. I know that weather was a factor however Regent should take into consideration when offering these excursions. Also by the time we found out about the cancellation it was to late to book another tour which caused us to be on the ship more than we would have liked. We had paid extra for these excursions and as of yet we have not seen them credited to our account which we where told that they would go back on our credit card. . In addition due to bad weather and winds we could not dock at Victoria which we had paid for another excursion and therefore it was not attainable instead all we did was spend another 2 days on the ship circling an island and weathering the seas. I realize this was a safety decision and the captain did inform us this mainly due to the fact of it might cause delay in getting out that evening and to our final destination into Vancouver to disembark to make our flights. It just seemed like the circling around the unknown Island about 8 times waiting for the next day to dock, then missing our flight, paying extra to get out of Canada, was a total kick in the teeth. However we still missed our flights that I had booked through Regent because of getting late to the dock and transfer to the airport by Regent as well. Due to missing our flight it cost us a additional $385.00 for a same day change fee which we where not expecting. With all this in mind I am going to think twice about booking another cruise with Regent and recommending to friends and family. Read Less
14 Helpful Votes
Sail Date: May 2017
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had ... Read More
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had to wait almost two hours. No explanation as to why the wait was so long, no one was offered water while waiting, and many people had to stand around. Some of the service was not up to par. Would have to wait quite some time for someone to bring water and coffee to the tables. Had dinner in the Prime 7 one evening and I needed a table saw to cut my steak. The waiter was very apologetic but it was disappointing, to say the least. Know the ship is ready to be refurbished, however, the carpet was spotted, one of the drawers in our suite wouldn't work correctly, the carpet in the halls were coming apart. All-in-all the concept of being a smaller ship and all inclusive is wonderful. But, we were very disappointing. As we were waiting to get off the ship we overheard people saying this would be their last Regent cruise. Read Less
17 Helpful Votes
Sail Date: August 2016
Well organized embarkation and good excursions, friendly and very helpful staff, excellent entertainment--something for everyone, food was very good, better in Signature and Prime Restaurants, but also good in Compass Rose. Loved the ... Read More
Well organized embarkation and good excursions, friendly and very helpful staff, excellent entertainment--something for everyone, food was very good, better in Signature and Prime Restaurants, but also good in Compass Rose. Loved the layout of the pool deck area, comfortable and very clean. There are several cocktail lounges and coffee bars, plus library with puzzles and games and a fun casino, I shared a concierge level suite which pleasantly surprised us--a little dated decor, but there was room for everything. larger than expected bathroom with all the amenities.You can stretch out on the sitting area sofa if you like. Really nice cabin stewards . The only issue that was a bit rough was poor internet and wifi service. This service should be free and the plans they offer are expensive. We were very impressed how well organized at the entire journey was. I want to travel on at the Mariner again when it is refitted later this year. Read Less
29 Helpful Votes
Sail Date: August 2016
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and ... Read More
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and unaccommodating. We spent a lot of time in the pool area because when you are stuck on the boat for 24 hours on the first and last day of the cruise there is not much else to do. The female bartenders by the pool had horrible attitudes. We experienced a lady who would roll her eyes and act huffy. It is sad that six nasty service staff members had such bad attitudes that it made the trip less than it should have been. Service is everything when you spend this much on a trip n On a positive note the boat is beautiful and service in the room was great. Clean room and nice staff. Read Less
30 Helpful Votes
Sail Date: July 2016
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very ... Read More
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very smoothly and we started our cruise full of excitement. The first couple of days went well except for the dining staff. The first morning we had breakfast I wanted an omelet and the person making the omelets was screaming across the dining room because the person that was suppose to write the tickets was not there. Then the person asked what table we were at which I did not know because I wasn't instructed that I had a table number or needed one. They were caustic and informed me that they must have a table number to assist me. This type of attitude was the norm on this cruise not the exception. I have taken 12 cruises and this was the second worst service I have ever received. The wonderful marketing materials tout they include excursions. Well the price you pay includes those but doesn't give you a refund if they cannot be completed. The weather did not cooperate and we were not able to complete many of the excursions. BEWARE of this marketing since they consider it as an extra but you are paying much more than on other ships that complete the Alaskan experience. The ship experienced a propeller problem and we missed our last port. This also caused us to revisit a port where we could have completed an excursion we missed but the ship chose not the honor the excursions. Very poor and limited communication from the ship's management. The propeller issue caused us to arrive late in Vancouver and many people missed their flights. We waited for over 1 1/2 hours to disembark while we were watching the staff disembark from the other door. People were angry and frustrated while the management offered limited or no explanation except the ship had not been cleared. How can the staff exit until the ship is cleared?? I wrote the Mr. Jason Montague explaining the issue we incurred. The guest relations administrator responded offer nothing but excuses and a minimal apology. We paid almost a $1000 per day per person to be on a first class ship that was rivaled by Carnival for service. The only offer made by the management was 15% discount if I spent more money with them. No restitution for a ruined honeymoon...only another poor marketing ploy to squeeze more money from disgruntled customers. It is one thing to have a problem and another to not address the issues properly and to not do the right thing and take care of customers that you profess to want for future business. Take my advise and choose another cruise line. Read Less
73 Helpful Votes
Sail Date: July 2016
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which ... Read More
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which there were charges were excursions with helicopter or plane flights involved. Bad-due to maintenance problem, one of 4 ports of call (and excursion) and inside passage were missed. A 15% credit on FUTURE cruise offered in letter that stated we were going to the inside passage. Shortly after the credit offer was received ithe nside passage-a cruise highlight-was cancelled and no additional credit issued or offered. The inside passage was cancelled to expedite our return to Vancouver. Regarding the food and service, all was fine in the buffet restaurants. In one of the reservation only restaurants (where you may dine once during your cruise) our order was taken before wine and bread were served. Extremely poor service-especially for a 'fine' dining experience. Several passengers noted Regent was their preferred cruise line, but that the service and attitudes on this ship were not up to past experiences. That must have been the case because so many good reviews on cruise critic. Recently retired, this was our 3rd cruise in 12 months on 3 different lines. Scenic (river cruise) and Paul Gaugin were also all inclusive, and both were considerably higher caliber experiences compared to Regent. Read Less
70 Helpful Votes
Sail Date: July 2016
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say ... Read More
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say excellent, mainly because service was a bit under our expectations from other small, all inclusive lines. The staff was friendly and accommodating. Entertainment was decent, with at least one night of a terrific act. I would say somewhat better than on other small cruise lines. The offered excursions were excellent, though we did lose a stop in one port because of an operating problem with a propeller. This caused us to return to Juneau for an additional day of repair. Bough excursions were offered in the morning, it was decided to cancel all excursions so the ship could try and make a hasty departure. Unfortunately we did not leave Juneau until 3:00, which would have allowed time for most, if noT all, planned excursions. Regent offered a credit off our cruise payment, which only could be applied to a cruise within the next 2 years. Unfortunately we can't take advantage of this as our travel is already scheduled out that far. We also missed traversing the Inside Passage as the ship tried to make up lost time in our journey to Vancouver. Several passengers noted that they felt Regents offer was below the value of what was missed on the cruise, and we certainly felt this way as we will receive nothing unless we again schedule a Regent cruise. Had it not been for the maintenance problem, we would have a much higher opinion of the cruise and Regent. However, their resolution was simply below what we expect from a top shelf cruise line. Disembarkation was fine, except for the red eye flights we were reassigned to because of our late arrival into Vancouver. No offer of an overnight stay-just flights with long airport waits and long layover. Disappointing but not surprising based on the offer for the maintenance inconvenience and lost experiences. Read Less
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