We were disappointed with the cruise from Vancouver to Tokyo, for it lacked the five star quality that we were expecting. We have been on over 20 cruises, and in certain areas-like the internet and excursions-it was by far the worse of any cruise. Perhaps Regent is now a three star line.
I will start with The Good. The food ranged from good to excellent, with the specialty restaurants and ...
We chose this cruise because our travel agent talked up the service. What a disappointment! First our return business class air is a disaster. We will have over 12 hours in Vancouver with a red eye to Newark then a five hour layover to get to Philadelphia. We could drive to Philly from Newark faster. For the price of the cruise we shouldn’t have to pay an up charge to get these crappy flights ...
I have cruised Regent almost exclusively for several years. Their level of service, their food quality, and excursions have all declined in quality. I am not sure if this is due to the economy, the fact that Norwegian Cruise Lines is losing money, shortages of staff, or cost-cutting measures.
We sailed the subject itinerary. At first, we were given economy air that arrived in Anchorage at ...
We are regular cruisers and for our cruise to Alaska we felt we would benefit more from the small ship experience. Our travel agent recommended Regent as the most luxurious cruise line. Maybe we just expected to much. The ship itself was immaculate and all the staff were very courteous.
However, we found the standard of the food to be dissapointing, the main difference in mainline cruises and ...
We just returned from our first cruise on a regent ship to Alaska. We sailed on June 3rd out of Seward and disembarked in Vancouver. Prior to sailing on Regent, we have been on many other lines; Viking Ocean, Oceania, Paul Gauguin, Princess, RCC, Holland America and Celebrity. We have been on Alaska cruises before, but this time I convinced my DH to try a “luxury line.” I am using the ...
Cruise was satisfactory, however the staff was inadequate and inexperienced. We were disappointed that there seemed to be no serious attempt at providing the social experience or entertainment experience that had been advertised and promised. We were continually told that the staff was short due to covid.
We were continually asked by the staff how we wanted something, food or service, then ...
Here's how we would (and do) compare Regent to Oceania. The ship was lovely, our cabin was spacious, and the walk-in closet was more than sufficient. In addition, the service was very good, albeit not quite up to what we have come to expect on Oceania. The showroom and shows were every bit as good as Oceania. The entertainment director, Andy, was the best we have ever had and we met some really ...
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite.
The cabins were very nice although the Grand Suite had A/C problems from the start and took repair on several occasions. This should have been repaired prior to boarding. All other ...
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess.
Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever ...
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired.
We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours ...