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7 Helpful Votes
Sail Date: August 2017
We chose this cruise because it meant a short flight to Vancouver and a limo home from San Francisco. Flying has become our least favorite part of traveling. Mariner is a beautiful ship even if she needs a facelift. We started cruising ... Read More
We chose this cruise because it meant a short flight to Vancouver and a limo home from San Francisco. Flying has become our least favorite part of traveling. Mariner is a beautiful ship even if she needs a facelift. We started cruising on her twelve years ago when she was a Radisson ship before becoming Regent, and later joining NCL. We enjoyed her in 2005 and still enjoy her now. We are looking forward to sailing on her again in 2018 after her retrofit. We chose an F forward cabin with shower, no tub which is adequate for our needs and provided a comfortable ride. We do not like Compass Rose, the main dining venue, because service is way to slow for breakfast, lunch and dinner. We find the menu to be monotonous, although improved with the choices of sauce but still prefer the specialty prestaurants. Artful Travelers provided guest speakers and entertainment that were a highlight of this cruise. Filmmakers discussed their PBS and Frontline films in both lectures and at cocktails and discussions, and passengers could ask questions at both venues. We also had a variety of Guest Speakers including Barbara Boxer. Passengers who signed up for the Artful Travelers Program were invited to dinners and cocktail parties. Regent Entertainment is definitely a step up from years past. Service was excellent in most venues, our suite was well maintained and our every request was taken care of right away. We usually take the "free excursions," and those were entertaining, the one Regent Choice Excursion was just ok, not great. We have approximately 300 days on Regent and this was one of our favorite cruises because of the Artful Travelers Experience. When Regent offers this opportunity, give it your consideration. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello there msmillie, and thank you for your review regarding your cruise aboard Seven Seas Mariner. We are happy to hear that you found your overall cruise with us to be an enjoyable one. However, we did take note of your feedback regarding Compass Rose and will be sure to share your concerns with our upper management team. We appreciate hearing from you, as we truly value our guest’s feedback. We look forward to having you sail with us again soon.
8 Helpful Votes
Sail Date: August 2017
I choose this cruise because it was all inclusive. . We arrived at Vancouver, stayed at the beautiful Fairmont Vancouver the day before the cruise had a lovely breakfast which was included. Our luggage was picked up from inside our hotel ... Read More
I choose this cruise because it was all inclusive. . We arrived at Vancouver, stayed at the beautiful Fairmont Vancouver the day before the cruise had a lovely breakfast which was included. Our luggage was picked up from inside our hotel room and transported to the ship.The cruise bus picked us up at our scheduled time. We were checked in, through customs and on the ship without delay or lines. I was disappointed in the size of the room. The food was great. The lectures were wonderful. Always about information for the next port (totem poles, bears, etc.) The free excursion were good. The one we paid for was awful. . (Wilderness Jetboat Prince Rupert)We did complain but they didn't seem to care. Good excursions were The Whale Watching with guarantee did produce hump back whales and sea lions, the crab boat with all you can eat Dungeness crab. The girls were very entertaining. The ship was very quiet. Not a lot of activities, Older cruisers, very few children. Very relaxing. The SPA was very pricey. Only a few shops, small casino, no photographers and no one trying to sale you anything, Just relaxing, eating, lectures, shows and social hour. No bill at the end. All alcohol and gratuities included. Deporting was organized and fast. I hated to leave the ship. I would go again. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello and thank you for your feedback regarding your recent cruise aboard Seven Seas Mariner. We are happy to hear that you enjoyed your overall cruise to Alaska. The concerns you raised regarding the Regent Choice Excursion have been noted for review. We appreciate hearing your feedback and would love to welcome you on a future voyage.
49 Helpful Votes
Sail Date: August 2017
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth ... Read More
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth embarkation and disembarkation, thanks. Rooms looking pretty tired and need some updating but clean and taken care of daily with no problems. Not a big issue, not in the rooms much. Most of the staff very helpful and very friendly, few minor issues but nothing that wasn't taken care of. I and a number of guest were surprised at the number of kids on the ship which is no big deal but had to spend way too much time with unsupervised kids at meals, bars, and tours. If I wanted to take a Disney tour I would have booked one, although a lot of the blame falls on the parents. Didn't know Regents was supposed to be their baby sitters and the guest get to enjoy their kids. I know I sound like I hate kids which is not the case, a lot of people were not happy about the situation. As far as food very good to very poor, Compass Rose was terrible twice. Prime was excellent, Signatures very good but was rushed from the minute we sat down. Sette Mari was very nice, great staff every time. Some nice tours no complaints at all with the exception of a canceled tour that we did not find out about until we left the boat on the pier. Overall it was fine but not sure I got the best bang for the buck for what we were hoping for. Read Less
56 Helpful Votes
Sail Date: August 2017
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and ... Read More
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six times, 70 nights. We have sailed four times on the Mariner, once on the Voyager, and once on the Explorer. Our most recent sailing was Alaska in August, 2017 on the Mariner. We have had it with Regent and will never sail them again. They are arrogant and pompous to deal with, they do not respond at all to customer service complaints or issues, and the on board Uniform staff are arrogant as well. Regents’ overwhelming message is “ boy are you lucky we let you sail with us. Really lucky, and don’t you ever forget it.” It wasn’t all this work always this way, pre-MCL ownership. In our first sailing, Singapore to Sydney, on the mariner in 2010 the experience was wonderful in every regard. First of all, the ship was absolutely beautiful and in excellent condition throughout. The food was far, far better. I remember Unlimited sushi and sashimi on deck every day at lunch you never get it now. And the service was impeccable, at every level in every touch point. Through the years, the service and food has deteriorated steadily. The restaurants are way understaffed, most egregiously so in in Compass Rose, where the services painfully slow. On our last two cruises, Alaska in August and South America last February, there was not a single meal, not one, where are water glass was refilled without our asking, when we could find someone to ask. The condition of the mariner is deplorable. When we book to the South America cruise, we were told that the ship would have been newly refurbished. Region delayed it for you, blaming a shipyard hurricane, when everyone knew they just didn’t want to spend the money. The condition of the ship now is poor. The furniture in our horizon view suite, at the very rear the ship, was filthy. The faux [plastic] rattan furniture on the Veranda was falling apart. This suite was a $5000 upgrade. The day after returning from our Alaska cruise I had some questions about my final onboard invoice. I called Regent Customer Relations, and in keeping with the Regent approach to customer service got a voicemail. I left a message. I never got a call back. At the same time, I wrote corporate to express several concerns. I emailed Frank Del Rio, CEO of NCL and got no response. I sent him a follow-up, requesting the courtesy of a response, and got no response. I then forwarded both emails to Jason Montague, the CEO of Regent, and asked for his response. He never responded. We were stunned by the deterioration of the shipboard entertainment, which was outstanding on our South America cruise. It was dreadful on the Alaska cruise. They always have a duo, piano player and singer, in the Explorer Lounge before dinner. They were extremely weak. The dance company was no better than a high school group. The outstanding Regent Signature seven-piece orchestra has been cut back to five pieces. We have just booked our next cruise with Seabourn. What a difference at this early stage: they are absolutely delightful to deal with. It is night and day compared to Regent Read Less
6 Helpful Votes
Sail Date: August 2017
I chose this cruise for my group of 4 adults because it was a smaller ship, and 7 days long. My husband and I had never been on a cruise before - the other couple had been one several cruises. The staff was polite, helpful, and always ... Read More
I chose this cruise for my group of 4 adults because it was a smaller ship, and 7 days long. My husband and I had never been on a cruise before - the other couple had been one several cruises. The staff was polite, helpful, and always available, and prompt to help ! The rooms were spacious, and comfortable, the bed was cozy and comfortable! Shower was nice, balcony had comfortable lounging cushioned chairs and a nice deck table. The meals were lovely, and there were so many options- I don't know how one could ever complain about any lack of food or snack or drink service. The ship was clean, our room was aways tidied in the evenings. I went to the gym daily, and it was great ! The excursions were all as expected and very fun. My biggest surprise was how nice and friendly all the other passengers were- we made lots of new friends! Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello and thank you for choosing Seven Seas Mariner as your very first cruise vacation. We are delighted to hear that your cruising experience started on such a positive note. We hope that you will keep in touch with your new found friends and create new memories on a future sailing. It would be our pleasure to have you sail with us again.
17 Helpful Votes
Sail Date: August 2017
Why Regent? We selected Regent because of their upscale reputation and because they had a follow-on tour to Denali after the cruise. We usually cruise on Azamera and Oceania because we like smaller ships with better service. We found ... Read More
Why Regent? We selected Regent because of their upscale reputation and because they had a follow-on tour to Denali after the cruise. We usually cruise on Azamera and Oceania because we like smaller ships with better service. We found Regent to be a cut above those two. Previous reviews complained about the quality of service and wine. We found the service to be excellent and the wines were good. The ship was a bit worn, but not that noticeable. Embarkation and Disembarkation Both were smooth as silk and not long. Regent was organized and is helps to have a small ship. Clothing OK, it rains a lot in Alaska, but usually not hard in August when we went. Most days were partly cloudy 50-55o with intermittent rain. Our last day in Alaska was 43o with a light rain. We had layers and that worked. I typically had an undershirt, longsleeve shirt (cotton, you won't sweat in Alaska), fleece, and a Gortex jacket. Also had a lightweight sweater for cold days. Wore a baseball hat most times, but used a rain hat a couple of times. Wore lightweight gloves a couple of times. Good waterproof sneakers are all you need, unless you go hiking into the forests. I also had an umbrella but used it only once, the rain wasn't heavy. I carried a backpack off the ship to carry stuff, including shedded layers. Books We took a Moon Alaska Travel book along and it really helped to preview upcoming sights. Learned a lot of history too. And the fold out map was fun. I looked at several books and the best was Moon. I also read a great book on the Alaskan WWII campaign called The Thousand Mile War. Phone We had good Verizon service in all Alaskan cities and sometimes on the road too. Most places had wifi too. Restaurants Their Main Dining Room is the Compass Rose and it was the best MDR we have experienced. Food was excellent, service was relaxed but not slow, and the wines all good. They had a set menu and a changing daily menu. Frequently, we would mix and match, trying a daily special with a lobster tail for an appetizer. We had fresh salmon, weinersnitzel, osso buco, rib eye, scallops, and more - all were excellent. The MDR never seemed crowded. LaVeranda This is their buffet dining room for breakfast and lunch. Food and service was good. Breakfast got repetitive after seven days, but that's typical. The outside seating area is small Setti Mari At night, LaVeranda becomes an Italian restaurant. You order a main course but it's self serve for appetizers and deserts. Our lease favorite and slowest of the restaurants. Personally, I wish they would keep it as a buffet at night. Especially for those after long excursion days who don't want a sit down dinner with a waiter. Pool Grill Here they serve breakfast and lunch in a buffet. Breakfast is limited. Lunch has the typical burgers, dogs, salads, and deserts. But, they do have specialty days - watch for them, especially on sea days. One was Mexican day, another featured Hungarian foods, and the best was a seafood buffet that was awesome. Coffee Connection A nice, small venu amid ships that has a limited offering for breakfast and lunch - and a full coffee bar. Next to the library so you can read one of about six printed papers. Signatures This is their French restaurant and the best of the lot. Service and food were five star. The wine selection was upscale and very good. We were allotted one visit - wish we had more! We had the open faced ravioli with lobster and scallops, and the veal tenderoin - both excellent. Prime 7 This is their steak restaurant and the equal of Signatures. I had a surf and turf that was awesome. Again, great wines. Wines and Beers We enjoyed all of the whites and all of the reds except one. Lots of South American wines, some French, American, and Australian. And a German. The beer selection was very good with American lights, Bud, Coors, Sam Adams, Guiness, Grolsch, and Alaskan Amber (my favorite, brewed in Anchorage). Selection varied by venue. Bars Boy, they have a bunch and they are nice. We loved Horizons, at the stern of the ship, to watch as we leave port. Passed treats and live music before dinner. The Observation lounge at the front of the ship is another favorite. None seemed crowded and service was prompt. Lectures Joseph Snyder, a US Dept of State foreign service officer for 30 years, gave three presentations on Alaska, Canada, and Russia. The history was fascinating and Joe is an excellent presenter. Gym A bit small but good equipment. Bring your earbuds to hook into the TV on some equipment. Entertainment We went to the Crew Review, which was just OK, and nothing else. We did play Trivia and had a lot of fun. Although, the trivia master got two answers wrong. You play for points which can be redeemed for ship-branded merchandise the last day. Internet Connection You are on a boat and have only a satellite connection. Expect slow service. But, once you are in port, use your cell service. The ship's response to Internet problems was very good. Tips: register only once, one device at a time, and use logout.com to end your session. Guests 85% were American, 20 from England, 15 from Canada, and 80 children. This is not a kids ship, but it was summer. Not a typical Regent profile. They did make up some games for the kids. Excursions Ketchican - we docked right downtown - what a great looking town! We were supposed to fly up to see the Misty Fjord, but the weather prevented it. Some folks took a boat and had mixed reactions - great to see but the boat ride was long. We instead booked with AlaskaRainForest.com - you can find them and a bunch of other sightseeing vendors right on the dock. We took a two hour walking tour through a private area that had temperate rain forest and a walkway through a stream and tidal estuary. The guide did a great job explaining the rain forest and its flora and fauna. On the boardwalk, we got to see a black bear come out of the woods and fish in the stream for 15 minutes. Very cool. The Tongass is the largest temperate rain forest in the world. After the boardwalk, we went to a large building where they were carving totem poles. And a raptor sanctuary. Back in town (15 min), we visited the museum (it's a National Park so take your Senior Pass. Nice museum. Juneau - during the night we sailed by a fjord and I caught a glimsp. From the boat, Juneau is not attractive, but it's a 20 walk to town which is attractive. We took a Regent bus tour that took us to a private Rain Forest Garden with a 15 min walk through a forest with plants identified, and then the owner gave a talk and Q&A - very interesting. Then we went to the Mendenhall Glacier and visitor center - very cool. Our bus driver and tour guide was Emily. ++ Note about tour guides and drivers. These are mostly 20-somethings in Alaska for the summer for adventure - bring some $5s, 10s, and 20s for tips. We had three girls driving big buses and giving tours at the same time - awesome. They do have CDLs. Skagway - again, from the ship, nothing to look at. But, the 20-min walk to town is worth it, the sidewalks are boardwalks and lots of shops. I also found an Ace hardware store and got glue for one of my shoes. We took another Regent tour to the White Pass RailRoad. This follows the famous white pass path that the miners took to the Yukon during the gold rush. Great scenery and great history. A word of caution - the bus was not heated and the train had little heat - bundle up. Some tours take the train up and bus back or vice versa - some take the train both ways. FYI - you cross over into Canada and must take your passport. Sitka - the docks are 15 minutes from town. This is a blue collar fishing town with nothing much to see on a walkabout. We did another Regent bus tour (Melissa) and visited a Russian dance hall - lots of Russian history here - dances were just OK. Then we went to the awesome Raptor Center where they care for injured birds and release some - one of the highlights of our trip. We had a tour of the center, saw lots of birds, and even had a presentation of an adolescent bald eagle not ten feet away - wow. Two days of sailing on our ship - from Skagway to Seward we passed the Hubbard glacier and the captain spent a lot of time there for all of us get a good look - an awesome sight. Then, more and more mountains. The other day of sailing, from Vancouver to Ketchikan, had more mountains and mountains to see. I never got tired to seeing the mountains - wonderful peaks with clouds up, down, and swirling around. Alaska to me is mountains. Post Cruise Regent Tour This was a really good six day tour on an upscale bus, 40 people, and a great tour guide and driver. The bus was super comfy and had a toilet in the back. Usually we had 1.5 to 2.0 hours between sites.. To Girdwood - we stopped at the Alaskan Wildlife Center after 1.5 hours. Great facility with big penned brown bear, black bear, elk, cariboue, musk ox, and porkupine. Got to the Alyeska Resort around noon - this is a large, expensive resort open summer and winter. They have a tram that goes up the mountain 2000 feet to a drop off for skiers, a museum, a four star restaurant, and a bar and grill. The rooms were not open around 1pm so we took the no-cost shuttle to The Bread Place and had a great lunch. Coming back, we took the shuttle the long way and saw most of the small, spread out village. At 5pm, we took the cable car to the top of the mountain, saw the museum (worth 30 min) and then had drinks in the bar before the dinner at Seven Glaciers. We did walk around for about 30 min in the wind and light rain looking at the resort, mountains, and ski hills - don't miss this! This restaurant was awesome, wonderful service and food with a view to die for. I'll never forget the clouds swirling up 3000 foot mountains. To the Grand Denali Lodge - up early with miles to go, first stop at Potters March. Nice. Next stop was awesome at Martin Buser's dog kennels - he's a four time Iditerod winner with a large complex to train dogs. He's an extremely personable guy who gave a great presentation on how he breeds and trains dogs. We got to handle six day old puppies! One of our best stops! The Grand Denali is super for Denali, like a good econolodge. Hey, it's Alaska. Park bus into Denali park - OK, you can't drive into Denali, you have to take the bus. We had a choice of the three hour or eight hour. We took the eight hour. A mistake. The bus is a school bus with nice seats but it's a pain to get on and off with a full load. And they are loaded. The scenery was fine, we saw bears three times, but it was too much time spent for little reward. Most of the road is gravel. I can't fault the Park, they need to keep traffic to a minimum. I would suggest the shorter tour. Most of what we saw was high sparse plains - nothing like the lush foiliage you see in the video in the visitors center. Ha! And, the clouds obscured Denali, which happens 60% of the time. Train and bus to Anchorage - we were supposed to take a plane in the am and fly around Denali but the weather cancelled us. Weather had been 50o to 55o most of the time in Alaska, but this day it was 43o, raining, and bitter. After noon, we took the train and bus to Anchorage. The train was great - more mountains and a dome car and good food and drink. And mountains! Transferred to the bus and got into the Anchorage Marriott around 8pm. Our guide suggested a local hangout Humpys - loud, local bar with great food - had the best ever fish and chips with fresh halibut. Last day - took a plane ride with Rust Flying (www.flyrusts.com/flightseeing/) to the Chinitna bay for bear viewing. This cost a bundle but was the highlight of our trip. Four of us (my wife, myself, and an Aussie couple) flew on a modern single engine plane (Australian built Gippsland) 1.5 hours to the bay. Wonderful commentary from Bart the pilot - history, local politics, oil wells, vegetation, and environment. Landed on a gravel beach. Met Marty the proprietor of www.akbearmountainlodge.com/ and her guide Al. We drove with Al on the gravel beach about 15 minutes to a beach/river area. There was a mother bear with a cub and we watched her fish in the river for 45 minutes. We got to within 25 feet of them! We were careful to move gently, keep quiet, and stay together. Doing this, the bears paid us no matter. Then, we watched a group of four bears, three of whom Al thought might be from the same mother. Again, no problems. It did comfort me that Al had a Marlin 45-70 bear rifle slung over his shoulder, just in case. After two hours on that beach, the bears trotted off and we left. Good timing as the weather turned rough and we headed back. Wow! I never thought I would get to within 25 feet of wild bears. Planes in Alaska - they are like Uber there. Lots of places cannot be reached except by plane, mostly float planes. In Anchorage, don't miss the Lake Hood floatplane base - there are literally thousands of plance there - biggest in the world - and a nice museum. Rust is the largest operator. Don't be afraid to take these planes - they know what they are doing. As long as you are going all the way to Alaska, spend the $$$ and take a flight. OK, the shops. Lots of ALASKA branded stuff for sale. We are mostly beyond this, unless we find something really special. I bought a hat from the Raptor Center and a shirt from Rust and Kathy bought two shirts. Most of the soeuvenir stuff we saw was much better than you would see in most resort towns. Read Less
2 Helpful Votes
Sail Date: August 2017
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is ... Read More
The Mariner was a beautiful ship with amazing staff, lots to do, good food, great ports of call and fun excursions. It was our first trip to Alaska and it was great. The scenery was gorgeous all the way from north to south. The size is just right so you have enough variety in restaurants, activities, excursions but you do not feel like you are surrounded by hundreds of people. The cabins are gorgeous, each with a veranda and it made no difference which side of the ship you were on. The food was good - other dinners were better than others, but nothing below what we would say is good. The buffets were beautiful and there was no shortage of food or adult beverages! The excursions were very well organized and the guide companies they used were top notch. The staff was terrific - so polite, helpful and friendly. We would recommend this line to anyone wanting a great cruise with fewer people. It is definitely now our list for our next big vacation. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hi Smit2916. We are pleased to hear your trip to Alaska aboard Seven Seas Mariner was an enjoyable one. Thank you for your kind words regarding our staff and overall onboard experience. We can’t wait to hear all about your next vacation with us!
6 Helpful Votes
Sail Date: August 2017
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything is ... Read More
I read all of the reviews I could find to select the best cruise for my family. I didn't want a huge ship with crowded facilities and screaming children. Although this cruise was pricey, the cruise discourages tips, and everything is included. There is no nickel and diming that I have heard occurs on other cruise lines. It turned out that this cruise met all of my expectations and more. The food was delicious and healthy; the staff was friendly and competent; the suites were clean and elegant. The entertainment was fun. And best of all, the excursions were free and excellent. (A few cost extra.) We saw whales, eagles, and sea otters on the Sea Otter excursion. The cruise line also offered experts who presented lectures daily about the sites that were on our itinerary. These lectures were broadcast on the television for those who had conflicts, and couldn't attend. The spa was great too. We all had pedicures, and some of us had massages. The track on deck 12 was wonderful and the exercise room provided machines for those who wanted to hit the "gym." I loved this cruise, and will gladly book my next cruise with Regent Seven Seas. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello and thank you for your recent review regarding your cruise aboard the Seven Seas Mariner. We are delighted to hear that your first cruising experience with us exceeded your expectations. We look forward to welcoming you back very soon again.
61 Helpful Votes
Sail Date: July 2017
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best ... Read More
Other folks invited us to go with them , so we did as we had not sailed on this line prior. Really disappointing. Very inconsistent food and service in the dining venues except for Prime 7 and Signatures. Mediocre foods some night at best , very good other nights. A joke for a tea service in the late afternoons. We just expected so much more for this highly overpriced line and have received much better service on others such as their sister line Oceania. Buffet that was drastically small and not varied as on other lines. Butler and room service was good, Penthouse A was large. Excursions were good but not worth paying extra for the all inclusive fees. The paid extra excursions were way better and they were expensive relative to other lines. Don't get the King Crab in Prime 7, get the lobster. Crab was frozen, served luke warm, dry as very old. Signatures had good dishes but no consistency for the same dishes two nights in a row. Compass Rose and Sete Mare both inconsistent for service and food. Really good dishes occasionally but not overall. Faulty service at best. This cruise line is not ready for prime time yet. We had much better experiences overall on Oceania but will be using Viking next as everyone we talk to rates them the highest now. Read Less
10 Helpful Votes
Sail Date: July 2017
We'd previously cruised the RSSC Alaska route on the Navigator Ship and choose to do the cruise again with friends but this time it was the Mariners route. The Mariner is almost double the size but very similar in the overall treatment of ... Read More
We'd previously cruised the RSSC Alaska route on the Navigator Ship and choose to do the cruise again with friends but this time it was the Mariners route. The Mariner is almost double the size but very similar in the overall treatment of and services for guests. Billed as the first all-suite ship, Mariner is certainly a lovely ship. Granted, it's gracious but dated interior was due for a make-over in dry-dock in April 2017 but was postponed until April 2018. We're sure the renovations will be stunning. Public areas are never crowed (even during disembarkation at ports). There are numerous spaces for couples or groups to gather both inside and outside. The boutique shops are small, few and feel more like souvenir shops than the more specialized and higher-end shops on the Navigator. All the rooms are very spacious with generous balconies. Our suite, Horizon, was at the back of the ship and was very comfortable with a huge balcony. Our Butler, Ryan, was the true gem of our cruise and seemed to raise everything up a level or two every time we turned around. We found dinner in the restaurants (general and specialty) less than enjoyable with sporadic service and mediocre food. However, we enjoyed private dinners on our deck or in the room three times and the food always seemed much better, hotter/colder as appropriate and very timely. In fact, we accused Ryan of having a camera in room because he would magically appear to clear dishes or serve the next course just as the last of our group set down their fork. One area we suggest they examine is the liquor set-up. My husband asked for Scotch and Cognac and I asked for Grand Marnier. The bottles were HUGE and between us and our friends next door, we only managed to drink half of the scotch and only a portion of the cognac. Maybe smaller bottles would be a good idea and we could ask for more if needed. Of course the private wine selection was very good (although they were out or limited on several) and they happily ensured our bottles were chilled or breathing in time for our afternoon canapes. Our roomkeepers, Sri and Sachin, were very pleasant, thorough and seemingly refreshed the room each time we stepped out. They even got a chuckle doing our turn-down service watching Ryan juggle the dishes, wine, and our constant questions. Kristina and Kassy in the Horizon bar were stellar and worked like a well-oiled machine. We would sit in amazement watching them handle the rush of guests arriving after the shows ended. Kristina directed traffic, guided staff and mixed drinks and made guests feel welcome all at the same time. Kassy just churned out drinks, smiling all the while. The pool is saltwater and heated and the three hot tubs were uncrowded and always steaming. There were several children on the cruise and they seemed to enjoy the pool throughout the cruise, even on the coldest days! The excursions were very good and, unlike our first Alaska cruise, were all conducted. Some reviewers criticize RSSC for cancelled excursions but in fairness, it's Alaska and weather is variable by the hour and unless RSSC has more power than I know, they can't do anything to change it. Even tho our excursions were all held, the ice was too thick to go close to the Hubbard Glacier so instead of the fabulous up-close view we had on our first cruise, we only saw it in the distance on this one. Our Captain, a lady (woot woot), seemed to set a pace in the ship that was just a bit too fast. We were always early in port, leaving exactly at the departure time each day. This seems to run over to general staff too in that they always seemed to be rushed but not rude and in a hurry to deal with you and go on. In fact, we had to ask them to slow down our meals at the specialty restaurants so our "relaxing meal" could last more than 45 minutes! It's hard to feed 700 people and please them in all areas. Maybe a higher level food experience for us foodies would be a good addition to the services provided. Regent may look more expensive than other cruises but when you factor in everything you get - airfare, meals, drinks, excursions, entertainment, etc. - it's definitely a good value cruise. In summary, yes the ship needs updating but overall it's still a lovely ship. Sort of like your grandmothers house: fine details, a little rough around the edge but loaded with history, love, care and the desire to see you again. Read Less
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Helllo BC Traveler and thank you for your review regarding your recent cruise aboard Seven Seas Mariner. We are happy to hear that you found your Alaskan cruise an enjoyable one. Moreover, we appreciate your honest feedback and suggestions given. Feedback such as yours is vital to the continued success of Regent and we can't thank you enough for taking the time to share your thoughts with us. We hope your next booking is on the horizon, as it would be our pleasure to welcome you back aboard.
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