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19 Regent Seven Seas Africa Cruise Reviews

We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
Sail Date December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
Sail Date December 2018
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We ... Read More
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We chose the pre-cruise experience on offer in Lisbon as the post cruise with a Safari meant coming home on Christmas Day! Pre-Cruise - Lapa Palace - good hotel but too far out of town and no good bars or restaurants nearby. Also, the buses couldn't get to it causing problems for excursions and transfer to boat. Not well organised. the second excursion was a disaster! Sintra was vaguely interesting but poor organisation meant a mile walk for coffee, loads of food which no one wanted and long delays resulting in lunch not arriving until well into the afternoon. The transfer to the boat was also poor. This is not the first time we have felt that Regent need to vet the pre and post tour operators more carefully. Initially the Explorer is much more impressive than any of the other three Regent ships despite their valiant attempts to upgrade them to match. You do feel this is luxury. Sadly, the ship did not live up to expectations. Suite, service and food were good, but lack of outside space spoilt the voyage. Very lush inside but if you wanted to sit outside it was a sunbed or one of ten or so seats at the pool bar. We enjoy sitting on deck during the morning and early evening with a coffee or drink. There is nowhere to do this other than the very limited seating round the pool bar which does not get the sun. Eating on the balcony of Veranda was good when the weather was fine, and it was open, but it shut for three days with no good explanation given! Something to do with a crew member getting bitten we heard eventually. Strange because we never saw an insect on the boat! The Pool Grill is mainly covered in. It was good to see they have got rid of the sauce bottles and some of the food was very good e.g. prawn skewers but the main choice was largely burgers (we don't consider that five-star luxury) and the whole place in our view resembles a diner. We did appreciate the speciality restaurants opening at lunchtime. The itinerary was as expected but not as interesting as East Africa, partly because the ports had little to offer (not Regent's fault). Destination Services did a good job in a difficult part of the world and we enjoyed the excursions. We were, however, disappointed not to go to Togo. Togo was taken out at what was said to be the last minute with no alternative provided. There has been unrest in Togo for a considerable time and with elections coming up on the 20th December this was clearly unlikely to abate. Regent are risk adverse at the best of times (which I understand although I do not necessarily agree with decisions) so it would seem clear that the chances of going to this port were slim. If indeed this was a last-minute decision, as said, then I agree it would be difficult to provide an alternative. However, the decision not to go should have been taken much earlier and provision other than sailing around the Atlantic in a circle made! Sao Tome early and Walvis for two nights perhaps. We choose cruises for the itinerary and while we are aware that ports may be omitted it appears to be quite a regular occurrence with Regent (more than with say Silversea or Seabourn). Entertainment was similar to other Regent Cruises - we don't generally participate in this and find daytime activities very uninteresting unless an early show is put on. Sally Jones was good, as usual and we appreciated her re-arranging her show due to illness. We did feel that there was an overemphasis on the classical pianist. It would be nice to see something other than Trivia, cooking demonstrations and bingo. Disembarkation in Cape Town was efficient, and the City tour we booked to fill the time before the flight good. Overall a good cruise but not one of Regent’s best. Read Less
Sail Date November 2018
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever ... Read More
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever cards", which we didn't have and had not been requested to have by Regent. We were told that we should contact our GP and get copies emailed to us, and if we didn't we may not be able to get off the ship at some ports. Finally they said that we would be contacted by someone once on board. This never happened, so we never knew what the fuss was all about. The ship didn't sail on schedule apparently due to bad weather so we had an extra day in Cape Town, we were left to our own devices. When we retuned to the ship there was a letter offering a tour around Cape Town, somewhat too late as it had already left 2 hours previously. Due to the delayed departure and a further delay at East London we missed three out of the seven ports we were supposed to visit, therefore three of the seven booked tours were not available to us. When we eventually got on a tour in Namibia the bus broke down, and we were stranded in the desert for 2 hours only to return to the ship having missed this tour as well. Regent did however compensate us for this disaster with some significant 'on board' spend which was appreciated. We select these cruises primarily for the itenary therefore we are very disappointed when 50% of our tours were not achieved for one reason or another. This was our fourth cruise with Regent and we have always had a good experience up until this cruise, quite frankly I became fed up from hearing other passengers exclaiming the virtues of other so called 6 star cruise operators. Unfortunately things could have been managed better in difficult circumstances, ideally this cruise should have never taken place. The wrong location for the time of year. When you learn that the same cruise in 2015 experienced problems due to bad weather and that this cruise is not being offered in 2017 or 2018 then you wonder why it was offered to unsuspecting customers in 2016. Read Less
Sail Date November 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
Sail Date November 2016
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon ... Read More
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon tea, and the putting green are all very good. The pianist was OK, but we warmed to her and enjoyed her quizzes. Highlight of the cruise was a concert given by a local choir in Namibia (who were then hustled off the ship so that it could sail!). On the other hand, in our view the following leave a lot to be desired: food quality; food service especially in the overcrowded and noisy Sette Mari/La Veranda ; drinks service at the overcrowded pool bar (best just to go to the bar itself and order it from the staff there who are very helpful); wine service in restaurants, especially after 9pm when most of the wine waiters disappear; some excursions (it appears not to be Regent's policy to send a member of the crew on each excursion to help resolve any problems); entertainment which, apart from being too loud, was of very mixed quality and very much attuned to an American audience - the pits was a concert by so-called 'Opera Girls' which included only two operatic items, one of them composed as a tenor solo. We heard many complaints on-board from other guests, and we had a major complaint about arrangements for a 'free' post-cruise safari, which were notified shortly before the event and were wholly unacceptable. The Destinations staff lied to us about the situation and then wanted to charge over $500 to remedy it. Suffice to say that after we complained Regent eventually paid us substantial compensation. And one further thing: after complaining about our first cruise with them in June 2016 we were told that the on-board General Manager would be asked to ensure the quality of our (already booked) next one. We did not notice any impact of this promise, and indeed had no contact whatsoever from him for nearly two weeks on that second cruise until we complained about the post-cruise safari. Overall they need to improve their self awareness, rather then believing their own publicity, and learn more about customer service. We would not sail with them again. Read Less
Sail Date November 2016
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough ... Read More
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough seas, too many sea days, mediocre food, very expensive and too many rude staff members, made this the cruise from hell! The cabins are nice, Prime 7 is good but you can't get in very often and as mentioned in other reviews, going to other restaurants can be overcrowded with slow service. After our return we tried to get some compensation from the cruise line and they offered $500 per person on our next cruise! I was hoping they would do something to make me want to cruise with them again, but no such luck! There are too many high-end luxury cruise lines that care about your business. This is not one of them, so find another cruise line to spend your hard-earned money on! Read Less
Sail Date November 2016
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of ... Read More
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of 10 ranging in age from 59-72, and all have cruised before. We generally cruise with Oceania. Our satisfaction with Oceania's offerings factored in our decision to book with Regent, which was described as the next level up in the NCL firmament. The main consideration was the African itinerary - voyaging from Cape Town to Cape Town over 15 days. A 3 day safari was offered as a 'booking bonus,' and that part of our trip exceeded all expectations. We stayed at the magical Eagles Crag Lodge in the Shamwari Game Reserve, and would rate that experience as flawless. THE GOOD: The ship has recently been refurbished. We found our cabin to be quite nice, although despite the new bedding and curtains you could not camouflage the fact that it had been around the block (world) many times. The staff on board tried harder to please us than any others I have ever seen. Having said that, they seemed to have a great deal of difficulty in getting our dinner orders straight, perhaps because we typically chose to sit at a table for 10. The food was very good, and dinners could be customized (although they didn't always manage to get the requests right.) The wines served were good, and flowed without interruption. Staff remembered what you liked, and would go out of their way to have the perfect drink arrive even before you had a chance to order! The performers were encouraged to interact with the guests, and we had shared dinners with some of them. The nightly shows were surprisingly very good, particularly given the small size of the ship. THE BAD: At dinner time there is really only just enough capacity to seat everyone simultaneously. Although without set seating times, in our experience dining was always a multi-hour event so that tables did not turn over. Compass Rose and Sete Mare were therefore invariably completely full all night, and hence very noisy. The poor wait staff ran around madly trying to accommodate serving so many meals in a completely full space. I did not care for Sete Mare at all. It had a 'cafeteria' like feel, in my opinion, and the acoustics were such that we found it impossible to have a reasonable conversation in that venue. I found the food there to be inferior to what was served elsewhere on board. I must admit that I missed the multiple specialty restaurants we have so enjoyed when onboard the Oceania Marina or Riviera. Although the Compass Rose menu offers a couple of choices that change every day, overall there is a sameness to the (generally excellent) food. I like to enjoy more variety in eating-Asian Fusion one night, French the next etc. There is also no quick/ casual venue available for dinner. Lunches in the Compass Rose were excellent, much less so poolside or at la Veranda. Overall, the quality and choice at lunch was disappointing. We like to book our own ( private) excursions, so the offerings here, especially since we missed all of the best ones, were very poor. I won't give up control of what I want to do in port to a cruise line again. THE UGLY: Regent includes excursions in their cruise cost. We missed fully 40% of our scheduled ports because of inclement weather, obviously with the loss of the booked excursions at these sites. While Regent is not in control of the weather, they also did a very poor job informing the guests of the problems. No compensation was offered for the missed experiences. Regent advertises that you can do as many excursions as you would like. The tours are strategically timed so that it is impossible to do more than one per day. Anything remotely interesting requires an uncharge, which is as much as you would pay for the tour in total if you were arranging it yourself. The ship careers to a VERY OLD clientele. A 70 year old member of our group observed that the music regularly played onboard ship was what his parents used to listen to. Staff told us that our cruise was on average significantly younger in age than Regent's usual - (!) our group doesn't often feel like the young people! It was virtually impossible to have music in the bars etc. updated. Despite pleading with the cruise director, we were unable to change any of the selections - disregarding the fact that the dance floor was completely packed when Beatles tunes were played (the absolutely most modern out-there rock and roll ever to be heard on this ship,) the cha-cha continued with no one up dancing. I fully understand that there is a range of ages on board, and that all tastes should be accommodated. However, if it was recorded after 1950, you might not get to hear it on board this ship. Shouldn't those of us under 80 should get our turn too? Read Less
Sail Date November 2016
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff ... Read More
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff kept the suite to an extremely high standard. The food in the Compass Rose restaurant was also excellent, however, their Prime 7 flagship restaurant was nowhere near the standard we have experienced in the Murano restaurants on Celebrity's ships. The La Veranda was alright for lunch but for breakfast it was a problem if you required any form of eggs other than scrambled. On one occasion I waited 15 minutes for 2 fried eggs, then for 10 minutes later in the cruise and had to get fresh bacon and sausages one day because they had gone cold prior to arrival of the eggs. On one occasion they forgot about the poached eggs my wife ordered from the kitchen. This problem was because there was only one person detailed to fry eggs and create omelettes in a very busy restaurant. In the evening the La Veranda became the Italian themed Sette Mari and was good. However, the service for dinner in both Prime 7 and the Compass Rose was nowhere near 6* standard. We experienced a thumb in a coffee cup, sauce along the edge of the plate, entree cutlery being placed on the table whilst we were still eating the appetizers and being reached across whilst eating to remove wine glasses that would not be used. We raised some of these points the first night in Prime 7, and the Maitre D said it would be addressed. Prior to the cruise we received an e-mail from RSSC saying that a Yellow Fever vaccination certificate or exemption certificate was required to board the ship. I contacted RSSC to inform them that the cruise itinerary of countries to be visited only required it if you had either been in a country recently that had Yellow Fever or you had transited through one of these countries for more than 12 hours. They still insisted on having the vaccination or exemption certificate. On-board we discovered several guests had not had the vaccination because they were categorically told by their vaccination centres it was not required, and as it was a 'live' vaccine the side effects could affect some people badly as my wife experienced. After several conversations with Reception staff, who initially informed us that the certificates were required by the port authorities, they eventually conceded that vaccination certificates might not have been required but stated that they were in daily contact with port authority health officials and the requirement changed daily. Unfortunately, this again was misinformation as confirmed by the South African government website and relevant port authority websites. We experienced very high winds during the cruise and missed out on 3 of the 8 ports-of-call as we were over 38 hours late leaving Cape Town and about 20 hours late leaving East London leading to a revised time table. On leaving East London, after waiting some time for clearance to leave, many guests were on the sun decks and shortly after leaving the harbour the ship was hit by high winds and a very considerable swell. Guests just had time to get off the sun deck before someone got injured. Sunbeds were careering across the deck, plates crashing in La Veranda and bottles smashing on the floor of the Galileo lounge. The Captain should have known about the weather conditions but made no announcement before leaving the port. However, he did broadcast shortly after that the bad weather and rough conditions would continue for about 3 hours before easing off. Several guests were concerned and extremely worried and fearful about the severe conditions, some felt it was foolhardy to have left port. The reason for leaving in these conditions was probably to ensure we went to Namibia as it is a requirement for a ship to visit at least 2 countries be classed as a 'cruise liner'. The shore excursions were generally alright except for one around Durban. We had arrived there early due to the amended timetable and the tour we did passed through a lot of building sites. We were only allowed 10 minutes off the coach on the 3 hour tour and the stop at an over-Durban viewpoint there were used hypodermic needles in the grass. We asked the tour staff if they had been on the tour, they had not. We, and several other guests, asked if a rebate would be given for the missed excursions at the missed 3 ports-of call, however, we were told no rebate would be offered as they were 'free'. I contacted Regent’s CEO by email regarding this and he did not mention or address this in his reply! It certainly gave the impression that the cruise company's view on profits outweighed guest satisfaction as they probably saved considerable money as I am sure they would not have paid the full amount for them, if anything at all. We are still waiting a response to our request from Guest Relations. A few guests we met had sailed with Regent on numerous occasions, some on the Navigator, and we asked if this was the standard of service they had experienced in the past. All said it had gone 'downhill' considerably. Regent Seven Seas Cruises is now part of Norwegian Cruise Lines. Although the weather conditions were not ideal, overall the service in our opinion was not up to 6* standard. Hopefully this was a 'one-off' and our next cruise with Regent will be 6*. Read Less
Sail Date November 2016
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 ... Read More
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 of 7) said to result from the ship being prevented from leaving ports - including the first port of departure - due to adverse weather! Restaurant dining was often 'drawn out' such that later courses were either rushed or cut short to enable us to attend a chosen 'show.' On board entertainment and/or sea day activities were generally poor and not consistent with what might reasonably be expected of a so-called 6 Star operator and many other 'finesse' points associated with luxury cruising (e.g. cleansing towels and drinks on returning on board from excursions, cabin-provided canapés ) were missing. We encountered a distinctly apathetic tone and lethargic response to criticisms and requests for improvement, ultimately resulting in advice that all such matters should be addressed to their customer relations department on return home. If Regent think that 6star cruising means all-inclusive 'free' on board drinks and gratuities they need to review their organisation and look at at others who really are 6 star. We had high expectations of this high cost cruise only to be HIGHLY disappointed. Read Less
Sail Date November 2016
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly ... Read More
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly handled. We couldn't visit Madeira but just 2 coaches were offered for an alternative day out from Lisbon The ship has had a facelift but the bedrooms are tired. Beds, towels, toiletries, butler & cabin staff all excellent though. Compass Rose service was a joke. 3 hours for a 3 course meal was good going - though I did get 3 courses 1 lunch in 20 minutes! Shows were usually missed though that was no great loss. The ship's troupe were great & should have been used more. Food was average - the premise appears to be quantity over quality. Food was lukewarm, dishes forgotten just so many faults. Wine service incredibly slow. Best wine we found was on offer at £6.50 at Morrison's when we returned. Hardly fine wines! This is a brief summary of 6 page letter I sent to Regent. Usual response I believe for dissatisfied customers, money off next cruise. Do they really think I'll cruise with them again?! Read Less
Sail Date October 2016
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours ... Read More
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours can be a bit harsh but the ports visited did not have any luxury buses to offer. Most tours were doable. This is a port issue not the ship problem. The refurbishment of the ship is very nice. The cabins did loose some storage space but you are not making the cabin your home for life. TV was sporadic along the west coast of Africa. We liked the entertainment that was done by the ship staff and dance crew. We did not care for the entertainers that were brought on board for limited shows. The exception was a wonderful children's choir from a local port area. We have booked the Amazon on this ship for the summer. Read Less
Sail Date October 2016
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the ... Read More
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the other current reviews. I have observed that some passengers are just plain rude. They complain all day and nothing a crew member can do is good enough. They think that because they paid lots of money for the cruise, their feet should be kissed. Yes, I am sure not everything has gone well on all cruises..we to have had a flooded room, no air conditioning and missed ports for what seemed no reason at all-except for Regent to save money on docking and tours. There are many passengers from lots of different countries that have different customs. We noticed that some passengers after a wonderful 8 hour tour tip the tour guide and bus driver one dollar...if anything at all. These passengers in my opinion should stay at home..AND these passengers are ALWAYS the ones who will not stop asking the tour guide stupid questions and will not shut up..for 8 hours! Alan, the head supervisor for all the Navigator restaurants seemed to be everyplace at the same time.. checking to see if everything was good... Lorenzo, was in charge of La Veranda was excellent..The supervisor at Prime 7 was also wonderful, always ready to please. Yes, sometimes the food in all 3 of the restaurants was not perfect.. but this ship cooks about 3,000 meals a day for the passengers and the crew... this is not your home or a famous Beverly Hills restaurant... which I do frequent and at times their food is not all that great. Yes the rear of the ship vibrates.. it always has.. I have no idea why... Get a room midships.. we have NEVER felt the ship vibrate from our room 918. There is a problem, and now you know the solution.. We did have a problem with a member of the dance crew.. and reported it to guest relations. Within an hour I was contacted by the general manager, who came to me for a meeting... then the head of personnel asked me to meet him... and the problem much to my shock was resolved.. What more could I ask for? We started in Cape Town with a 3 day African Safari at the Bayethe Lodge. Words cannot express how wonderful this was.. The company that operates this animal preserve is first class.. the best lodging, the best food and the best employees. Jacque was our guide and if he does not become president of this company, it will be their loss. He was knowledgeable, caring and intelligent. We have already booked our next trip on the Navigator back to Africa and Bayethe for April of 2018! 95% of the passengers were as usual wonderful.. and over the years we have made great friends while cruising... they go with the flow and keep their complaints to a minimum... but some people just cannot be pleased.. Yes I have for the most part taken the Navigator's position in this review.. but then these crew members are away from home for 8 months at a time and they also deserve some consideration. Lastly, do not waste your time contactin Regent's main office.. THEY DO NOT CARE. They fill up their ships and make lots of money and if you do not return, someone from Crystal or Silversea who has had a bad experience there will come to Regent and take your place. THEY DO NOT CARE...!!!! Read Less
Sail Date October 2016
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like ... Read More
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like sun and beaches to laze on but as a cruiser I don't think we will go back. The best bit about cruising is the onboard experience, which is made up of all the elements of staff, food, drink, entertainment, activities, ship amenities. Regent scores on staff in all departments. The extra mile they go to is exceptiona. One example is visiting a sister ship in harbour to get a case of my favourite wine that had run out and when that had gone going ashore to find a close replacement. No prompting from me. Also coming to my suite to deliver a bottle as soon as it was on board. Amazing. The cruise director Ray Solaire is a very interesting man of many talents and sets the scene for the entertainment staff amply supported by Jenna and the dancers, who run all the games and fun during the day. I thought the inclusive tours were fine and very well organised. The production shows are great and some of the guest artists are fine but two violinists was a little too much. This area could be improved but it must be difficult to get acts to fly half way around the world to visit ships for a few days. Loved Rays puppet shows and singing. I think some guests expect too much, just appreciate the effort they all put in and enjoy it. Food - It's not 6 star by any means. The Compass Rose is adequate generally and good on the odd evening. Service is fine but it does not disguise the quality of the dishes. To maintain their 6 star rating Regent need to addrss this arrea urgently. Prime 7 and Signatures make a great speciality addition but are not consistant and vary from superb to average. The Verandah breakfast buffet is repetative but fine for lunch and great for the evening when it turns into a French or Italian. Probably the best food on the ship. Shame it's not served in a more formal environment. In all you get a great family feeling on the ship, which is down to the efforts of the crew from the Captain down. Loved the crew show. Definately recommend it if the itinary is right for you. However it is expensive and if Regent address the food issues it wolud be the perfect cruise experience. Read Less
Sail Date November 2015
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone ... Read More
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added. Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base. The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise. We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity. Read Less
Sail Date November 2015
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must ... Read More
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must have come out of the water closet. So we checked to ensure all the water traps in the toilet were ok. After a few days we got used to the smell but the air in the room had never smelt fresh. Later we heard another passenger on a different deck complained to the ship about the foul smell. However, we understand they could not find the source of it. Little did we realize until the ship was docked in Maputo when they were off loading the ship's garbage, that it was where the smell came from! We were four decks on top of the garbage room which is on the third deck and the smell came all the way up. The ship's ventilation system and seals need an upgrade. One of the joys of going on a cruise is to enjoy the food. Most of the time the menu on the ship remained the same. They use too much salt in their cooking, though every table has a salt canister. For the soup we resorted to diluting it with hot water which we got from the serving staff. The Matre De did mitigate our complaints by pandering to our wishes by odering special dishes for us. There was an occasion a guest was not what we thought suitably attired for the gym. The person had loose garments and flip flops which poses a danger to the user. Unfortunately the gym has no written dress code. Read Less
Sail Date November 2015
We have just completed a 25 day cruise from Lisbon to Cape Town and we enjoyed every moment. The staff were amazing catering to our every need. Smiles all around and a willingness to please. In general, there is always a great deal of ... Read More
We have just completed a 25 day cruise from Lisbon to Cape Town and we enjoyed every moment. The staff were amazing catering to our every need. Smiles all around and a willingness to please. In general, there is always a great deal of criticism about the food on board ships but really, I found nothing wrong with anything served on this trip. We have cruised often and I know that regular cruisers have high expectations and can be infuriatingly demanding. In fact we had a few of those on board and you can see how they carry their misery on their faces. Born to complain that's what I say. There is always a bit of boredom with food, especially after a long cruise but to my mind, Seven Seas Mariner catered perfectly. The entertainment was fabulous and the dancers so friendly spending time with the guests. Marla, the social hostess whom we met on another cruise ship years before was a blessing making us feel even more at home. Having full free Wi-Fi access was another added on board pleasure. Yes, we will most definitely be back and thank you for a really great holiday. Read Less
Sail Date October 2015
What sold us on this cruise: The two features that sold us on this cruise was the itinerary and the all visas would be included. Getting visas to some of the more exotic places is a real challenge, so having that as part of the ... Read More
What sold us on this cruise: The two features that sold us on this cruise was the itinerary and the all visas would be included. Getting visas to some of the more exotic places is a real challenge, so having that as part of the trip's inclusivity was great. Besides that, being on a grand voyage we'd also get almost all the perks the top tiers of Seven Seas Society members get including my favorite: free laundry and dry cleaning. I can't say this is typical on Regent, but it was a great differentiator on this trip. Embarkation: Upon embarkation we had a bit of a rough start, I have to assume because port authorities in Cape Town did not allow Regent personnel to help with embarkation. The impression was terrible. We got herded into a tent, with no one telling us what to do, I deduced that we had to sign a statement that we didn’t have Ebola and then “optionally” put some of our luggage through a bag x-ray. There didn't seem to be much enforcement so who knows what the purpose of lugging our bags around was anyway. To use an analogy: this was like being invited to a grand ball and arriving in our finest having to wade through raw sewage to get to the front door of the palace, and then trying to forget all that with a glass of champagne. First impressions: The first thing my wife noticed while first walking through the ship was the lack of flowers. During past cruises there were a lot more plants and orchids in our room, rest rooms etc. The new décor was interesting, I suppose the trend is to move away from wood grain (I personally love wood grain and the old style of the explorer lounge). My wife noticed that the lighting outside the Horizon lounge in the bar area was very bright, perhaps it needs a dimmer? Otherwise it might serve a very good place for the security officer to perform interrogations :) I also noticed that there were no pens in our cabin, most likely an oversight that we did rectify through our steward. Speaking of housekeeping, now even standard cabins have both a steward and stewardess as a team which is an excellent idea. It solves getting your cabin cleaned quickly and efficiently and solves almost all issues regarding cabin needs. We have sailed on Regent more than any other line and can't help comparing the current cruise with our past ones. Ever since our first cruise it seems more and more obvious how the company has been applying cost savings and cost control measures. Having been in the corporate world myself, I can certainly understand it from the corporate and investor side however, the risk is to make sure your customers can’t tell the difference, otherwise you are on the very bad trajectory of the airlines. I haven’t met anyone in recent times that ever says airline travel is a joy. I'm sorry to say that on each new Regent Cruise, the accounting side of the company seems to shine, and repeat passengers tend to be left wanting. I realize it is very difficult to maintain the level of luxury and "features" that existed in the past while still making money, but it is sad if it can't be done. To be fair to new Regent cruisers, I don't think what we're referring to as lacking would even be noticed since as a new passenger you're evaluating the cruise as is, and not comparing to something else. Don't shy away from Regent because of this. Regent is still an excellent cruise line, it just isn't as good as Raddison used to be. Entertainment: On the entertainment/lecture side, it seems we experienced a watered down version of what we used to have. On this cruise, aside from the destinations loop on TV there were no destination lecturers which really diminishes the ultimate experience one could have in visiting new places. While the handouts etc. are fine, having an experienced traveler on board who can give you tips on where to go, what to see, the history etc. is really important. I had heard a rumor that the destination lecturers had their stipends eliminated by Regent which, if true is a pretty short-sighted way of cost controlling. I am aware of the new partnership with the Smithsonian, but that didn't help us on this cruise. While the on-board entertainment has been good, its still a “lite” version of what we use to get. In past cruises, especially trans-oceanic, we’d have the destination lecturers, special interest lecturers and possibly up to two celebrity speakers such as Terry Waite or a former Apollo Astronaut. On this cruise we have a very good aviation historian who I enjoyed – but he was not essential to the itinerary we were on, and a very nice cook book author who I’m afraid was misplaced. She should be doing cooking lessons in the Horizon lounge with small group not a show and tell in the theater. I was surprised there wasn’t an astronomer on board as we’ve had on previous cruises to help us enjoy the unique experience of viewing the night sky in the middle of the ocean. Needless to say with such a small group of speakers we couldn't have Liar’s Club or other game shows since there just were'n't enough lectures/entertainers on at one time to do that. We had Name that Tune on some evenings which was good but we used to have all sorts of other games after the show in the evening. Fortunately Teatime Trivia was very popular and fun. On the positive side our cruise director Jaime Logan and his wife Dana along with the singers and dancers were top notch. To us they made all the difference and salvaged our entertainment experience. We found all of them very approachable, and the shows were absolutely fantastic. Some shows were repeated in our second segment, but we enjoyed them as an encore. All these people work tirelessly to put on a great show 24/7 and make our cruise stand out. Bravo to all of them! On our second segment we had an excellent author and historian to help us enjoy the ports of southeast Asia. What a shame she did not get on in Cape Town. I have never sailed on Oceania, but I have talked to other frequent cruises who have sailed on both and the consensus is that Regent is a pre-paid pre-packaged version of Oceania now, rather than a true luxury “whatever satisfies the customer” line that it used to be. Kudos goes to all the onboard staff, who despite having one hand tied behind their back by corporate rules still manage to make our voyage wonderful. Read Less
Sail Date December 2014
Our fourth Regent Cruise, third with Voyager. We have also cruised with Oceania (3). My first cruise review. If you haven't been with Regent before and are thinking about it - DO IT! Most reviews are fair, accurate and most ... Read More
Our fourth Regent Cruise, third with Voyager. We have also cruised with Oceania (3). My first cruise review. If you haven't been with Regent before and are thinking about it - DO IT! Most reviews are fair, accurate and most complimentary; but I have read some astonishingly poor reviews and wonder what some people expect and where they will go next so do have a pinch or two of salt when doing your research. Regent is luxury in all areas. I won't repeat the advertising you can see, rather give some humble opinions. Check in was quick and efficient, you are offered a glass of champagne which is a nice touch, but some will feel a small glass of bubbly is a waste of time. If boarding at lunch time, which is served until about 4pm that is a good place to start while you luggage is placed in your suite. We always enjoy that first Veranda buffet of the trip with a glass or two of good wine. Suite: The suite was soon available with a bottle of champagne on ice to help with the stress of unpacking and trying to get the odd clothes hanging space in the dressing room from the wife! As always everything was pristine in set up and cleanliness. The suite staff, when you see them, are cheerful and always on the go. They always kept the highest standards in the suite, tidying twice per day at our convenience. You have a fridge which is maintained with your choice of drinks, and water is freely available. Restaurants: All are good and offer a very wide variety. I am fussy for hot plates and was never disappointed. Staff will always try to cater for individual wishes if they can, e.g. portion sizes. For us the choice of included wines is impressive - Sancerre, Pouilly Fume, Macon Lugny, Italian Pinot Gritio, Cotes de Rhone, and good clarets come alongside the new world choices. They recommend wines with dinner, but you won't offend by asking for what you like. Again the waiters are great everywhere, working hard with a polite and happy demeanour. We enjoyed the special pool deck lunches (e.g. Indian and seafood). Bars: Just imagine walking into a top rate bar/pub to be served with exactly what you want from quick, efficient staff. The barmen are worth watching for cocktail making skills alone. We also like with good quality canapés served early evening ('cos it could be minutes since you last ate!!). Pool area: Again great staff who keep loungers, drinks and towels in good supply, but there can be problems with the usual "lounger reservers" who plonk stuff down the go off for hours when others want to sit in the sun (or more importantly the shade). Do complain to managers and they will act. The problem arises as there are too few loungers if many guests want to use the pool area. Entertainment: A variety of bands, singers, dancers, comedians, musicians, lecturers, cards, casino games, quizzes, deck games, and a library. You guessed it.... you can't do it all, and sad if you can't find something you like. Spa: Not used, but looked expensive to us poor folk! Gym: Not used but walking around the top deck (7 laps = 1 mile) is good fun either in port or at sea. Captain and crew: Captain Daniel was a pleasure through out and a worthy pool volleyball "mate" when he could get way from driving. His senior managers are most approachable to hear good or bad things, I think they really do want to know and have seen them act when necessary. All other crew are hard working and enhanced our lovely cruise experience. Itinerary: Dubai - to Cape Town through the beautiful Indian ocean, and in November/December. Yes it is a dream come true. Wealthy UAE states, chaotic India, Maldives and Seychelles, African wildlife and finish in the best city in the World. Sea days made a restful break from sightseeing. With Regent you can book trips included in the price which is helpful and reassuring. They gave a good variety so choose carefully. The standard of guide and transport did vary of course. Again destinations are down to your taste. We enjoyed: sand dune safaris in Abu Dhabi and Fujairah, dolphin cruise and Omani coast, the mayhem of Mumbai, beautiful Seychelles beaches, forest and monkeys of Zanzibar, lemurs of Madagascar, the hippos and crocs at St Lucia near Francis Bay, Durban safari at Tala and all of Cape Town. We did not care for Goa/Mangalore/Cochin despite loving India from previous holidays. The Maldives visit was very poorly managed. We have been to these beautiful islands many times. This did not do them justice. We arrived at 3pm (it gets dark at 6pm) and parked near Male (the scuffy and boring capital + no alcohol allowed). We left the following morning so no chance to do anything then. Regent could have arrived early morning giving a full day to for example: sea plane sightseeing, diving, snorkelling on beautiful reefs, visiting truly deserted coral islands, visiting truly five star resort islands. Smoking: As a non smoker It was good to see smoking areas so that people did not smoke in risky places. To be fair the smoking areas appear the most sociable with laughter often heard from the groups there. On occasions the smoking areas were too confined for the numbers. The cigar lounge also smelt too smoky from outside, better air con would help. Children: There were only two, very well behaved children who caused no issues to us. We do not want to be near noisy children and fear the worst now that "reduced" child prices have started to appear in brochures on some cruises. If you are like us do your research to avoid the pleasures of sharing the pool with other people's noisy little darlings. Will we go Regent again - Definitely Read Less
Sail Date November 2014
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