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7 Helpful Votes
Sail Date: December 2016
This was our second cruise and the first time on Queen Victoria, our last one was on Queen Elizabeth. We found we preferred Queen Victoria it has a lovely feel about it. We stayed in a Queens Grill Penthouse suite which was very nice and ... Read More
This was our second cruise and the first time on Queen Victoria, our last one was on Queen Elizabeth. We found we preferred Queen Victoria it has a lovely feel about it. We stayed in a Queens Grill Penthouse suite which was very nice and spacious and our butler was lovely. We had priority Embarkation and Disembarkation. The Queens Grill restaurant was also first class, the waiters were very polite and could not do enough for you. There was a very good choice of food, however if you preferred something that was not on the menu this would be cooked for you. We were also very lucky with our dining companions and had a fabulous time at dinner with many laughs. Christmas morning there was a service in the theatre by the Captain and crew, there was also a Carol Service (with a snow machine) which was a nice touch. The shows on board by the Cunard entertainers (singers and dancers) were particularly good and on 3 occasions we treated ourselves to a box in the theatre with champagne and chocolates and a nice souvenir photograph of the dancers. We thoroughly enjoyed the excursions we had booked particularly La Palma which is very quaint, we also enjoyed the excursion to Casablanca and were escorted round the Mosque then on to Ricks Cafe with memorabilia of the film Casablanca. The excursion in a quaint old tram in Lisbon is not to be missed, we were served Port wine and little custard tarts which are a local speciality and were delicious.However it was too choppy around Madeira to have a tender and were rather disappointed to miss this port but it did not stop us enjoying the fireworks on New Years Eve that were viewed from the ship. There is nothing we can fault with this ship and are looking forward to booking The Queen Victoria again for Christmas and New Year 2018-2019. Many Thanks to all the staff who made our holiday so enjoyable. Read Less
2 Helpful Votes
Sail Date: December 2015
This was our first cruise ever and it exceeded our expectations. From the start Staff went out of their way to make us feel welcome and catered to our every need. Personnel could not have been friendlier or more courteous and we ended ... Read More
This was our first cruise ever and it exceeded our expectations. From the start Staff went out of their way to make us feel welcome and catered to our every need. Personnel could not have been friendlier or more courteous and we ended our cruise feeling we were leaving friends. So many things to do both at sea and on the tour excursions. All meals were superlative and the "Behind The Scenes" Tour offered an opportunity to really get to know what goes on in the everyday running of the ship - a real insight. The only quibble was with the White Star Luggage Service where the luggage pick up from home was scheduled for a certain day but DHL did not do the pick up as advised on the document. Apart from this, we would definitely choose Cunard and, particularly, the Queen Victoria again. Read Less
Sail Date: May 2015
This was our second cruise with Cunard - the first was on the Mary on the first leg of her World Trip. The ship is beautifully appointed. We started off the cruise in a balcony cabin but after four days we moved to a cabin in the ... Read More
This was our second cruise with Cunard - the first was on the Mary on the first leg of her World Trip. The ship is beautifully appointed. We started off the cruise in a balcony cabin but after four days we moved to a cabin in the Princess Grill. As a consequence we ate in both the Brittania Dining room and the Princess Grill dining room and I have to say the food was excellent in both. The staff on the ship were pleasant and for the most part very helpful. The dining staff in both dining rooms were extremely pleasant, helpful and went that extra mile. However, I am not sure this is the cruise line for us. The variety of lectures was limited. The entertainments on sea days were very limited - no movies, no cookery demonstrations or interesting and stimulating lectures. They did have Anne Widdecombe who was excellent. And all that dressing up every other evening. Who can be bothered! I have a large selection of evening and cocktail wear but when I'm on holiday I want to be casual so for that reason this cruise is not for us. Furthermore Cunard are dumming down instead of elevating the content of their product. In future we will cruise on smaller ships with open dining and definitely no dressing up. Read Less
Sail Date: May 2015
Our first cruise on QV but my second with Cunard as I sailed the QE2 10 years ago, however there have been some changes in 10 years as you would expect, but nothing drastic. The QV welcomes you with open arms and being a smaller ship ... Read More
Our first cruise on QV but my second with Cunard as I sailed the QE2 10 years ago, however there have been some changes in 10 years as you would expect, but nothing drastic. The QV welcomes you with open arms and being a smaller ship is very easy to navigate and find your way around. we had a ocean view cabin on deck 1 toward the front, so we did feel the motion when the seas became somewhat high, although it just served to lull us to sleep. Luckily we are not bothered by the motion and it wasn't that bad although others moaned and groaned, I never once dropped a crumb or splashed a drink, so it was moderate and manageable. We learned that some just like to moan, but our room was spotless and remained so as our steward was ever attentive and worked like a Trojan all day. The public areas were also spotless and the vigilance by the crew with the hand sanitizer, meant that it was very doubtful anyone would become ill on board. The food was excellent, as was the service in the Britannia Restaurant. We really enjoyed the Lido and the many choices of breakfast, lunch, afternoon tea, especially the scones...delicious and the evening meal variety was all fabulous, although it was a little busy at times and there was no queues, just polite pushing in and out of the various areas, but it was convivial and seemed to work ok. Tables kept clear and clean so altogether a great place to eat whatever and as much as you wished. We had cocktails and pre dinner drinks in the Chart Room accompanied by a Pianist then to the Royal Court Theatre for the late show followed by night caps in the Commodore club or a dance in Hemisphere's. We attended the Balls and enjoyed watching those dancing with the thought we really must learn some steps ourselves for next time. The shows were great and delivered with much enthusiasm and vigour, even on a heaving stage! We weren't brave enough to chance our luck at the Casino, but we did play the slots a couple of times and enjoyed the atmosphere in the Golden Lion pub too on occasion.. We enjoyed our fortnight on the QV immensely and have booked again for a Med cruise next year. We couldn't find fault at all apart from the rather intrusive 'upselling' during dinner of wines and wine tasting. We enjoyed the trips on shore and can recommend the Cable car and Toboggan excursion in Madeira although not for the faint hearted, but you get a great view of Funchal. Buy some wine on shore and have some pre drinks in your cabin whilst getting ready to cut costs. Ask the Purser to take off your $11.50 service charge from your on board account and take care of your own tipping for those you feel deserve it, normally the room stewards and the table waiting staff at dinner. Don't prebook the Spa treatments as if they haven't sold enough they hold a flash sale which I found out to my detriment as i'd paid almost double two months before for a massage...which was good it has to be said but again beware of upselling of oils and different procedures, they recommend you have etc. HAve a good trip, take it for what it is, a floating 5 star hotel with excellent service and ignore the boring who have nothing better to do than moan even after they boast its their 10th time on board!!! Read Less
Sail Date: December 2014
We did a back to back starting on the 7th December and finishing on the 29th December. Embarkation was okay, as we had booked the Hilton cruise package we had to arrive when the coach brought us which wasn't the time on our ticket. ... Read More
We did a back to back starting on the 7th December and finishing on the 29th December. Embarkation was okay, as we had booked the Hilton cruise package we had to arrive when the coach brought us which wasn't the time on our ticket. We got there about 12 and all the booking/reception staff were all at their stations with everyone waiting over half an hour before they started loading by priority passengers then followed by the ABC cards etc. As they have now changed the security layout at Ocean terminal there were more scanners and no delays, excellent. The ship lived up to our expectations, decorations in the grand lobby were lovely, elsewhere there were Christmas trees and more poinsettias than we have ever seen in one place at one time. Easy access to everything on board however over the two cruises it was the coldest ship we have ever been on. If they didn't wan't to turn the heating up all they had to do was switch off the air con, despite mentioning the coldness nothing was done about it. We had an oceanview cabin on lower deck 1 which was spacious with a large settee, plenty of wardrobe space, bed was so comfy and the pillows to die for shame about the TV, so old and dated it really needs to be replaced. We were in Brittania restaurant lst sitting and was okay certainly no better than P&O or Princess. Entertainment ,well, we had Leon St Croix on the first cruise and Sally Sagoe on the second cruise as cruise directors. The entertainment team compared to P&O and Princess were poor, one or two did stand out but the majority were just along for the cruise. The Cunard singers and dancers were just average they could have danced and sang the same to each production they were that boring. We did have a couple of good acts The Opera Boys for one. Back to the CDs, Leon was okay Sally should hang up her boots, what a waste of space, just our opinions. The cruise did not say anything about them being a 'ballroom' cruises but every night the Queens room wasn't used for anything other than ballroom, the odd occasion was the resident band Synergy doing a spot e.g Abba night. We feel this venue could be used far more productively if used for other than dancing all the time. Disembarkation was an absolute shambles. No senior officers in sight only junior and entertainment staff marshalling people. We have cruised with 8 different cruise lines and 30 cruises and Cunard nil points. As you can guess they won't be getting any more of our money. This is just our opinions as experienced cruisers. Read Less
1 Helpful Vote
Sail Date: December 2014
Christmas aboard this ship was just perfect. Totally thrilled to be upgraded to Queens Grill penthouse on deck 4.Worth checking these out, midships so great location. Butler service is discreet and so helpful, this is the Cunard standard. ... Read More
Christmas aboard this ship was just perfect. Totally thrilled to be upgraded to Queens Grill penthouse on deck 4.Worth checking these out, midships so great location. Butler service is discreet and so helpful, this is the Cunard standard. Same in Queens Grill restaurant, great service and very relaxing.More than enough to do during sea days including getting technical help with my new laptop! We book Cunard for the dining experience so cannot comment on evening entertainment, we spent happy hours wining and dining then coffee and scotch on our balcony. Total relaxation. Did not book port tours as we had done some research and it was easy to use the transfer bus then shop and explore at our own pace. Top tip, park husband and ipad in cafe with free internet then go shopping! Looking forward to our next voyage already. Read Less
1 Helpful Vote
Sail Date: December 2013
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the ... Read More
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the parking area where I gave the keys to CPS parking who took the car away to the parking area. Rejoining my wife who was on her mobility scooter. We were immediately told to go to the disabled desk to check in, to be honest there wasn't much of a que anywhere. We were booked in, photos taken and given our sail account cards and then followed the rest of the people to the security area. Again not much of a que. Once onboard we went direct to our cabin 6001, which was a disabled cabin with a balcony. It was at the very front of deck 6 on the stbd side. The cabin was bigger than we expected although quite an odd shape. Loads of drawer and wardrobe space. We didn't actually fill all the drawers up. One good gesture from Cunard was the half bottle of sparkling wine in the ice bucket. Which we drank almost immediately. The bathroom was of a good size with a pull down shower seat. One problem though was the size of the sink in the bathroom, very small kind of like you would add to a corner in your toilet at home (just big enough to get your hands in). Also there was very little space to put your toiletries with no cupboard space at all. There was a uk plug socket along with a European type socket, in the bathroom was a shaver type socket. Although I found that the uk socket was turned upside down, and there was no space really to plug a uk plug into the European adapter. Lunch was being served in the Lido on deck 9 which was quite nice although by the time we found a spare table the food was cold, and we were asked by the ships staff to move the scooter. We didn't mind that. As the cruise went on we found a table first my wife sat there and I went off to get the food and drink. The standard of food from the Lido was generally good, with quite a good variety on offer, the sweets were good also. Copious amounts of tea and coffee (although not very good coffee) and cold orange juice, lemonade and cranberry were always available. Plus a help yourself vanilla and chocolate ice cream. We knew from other cruises that the coffee was not always very good so took a pack of Kenco with us. Dinner in the Britannia was generally good although saying that the ribeye steak we had one night was so tough we couldn't eat it. My wife always found the food to be over salted. I usually put salt on my food but during our cruise I never put any on at all. The fillet steak was very good. We never went to any alternate dining restaurents so I cannot comment on them. When going to dinner in the Britannia it was either informal or formal dress. Informal was trousers, shirt (tie optional) and a jacket (always) The staff do tell you a jacket is required to dine. The formal nights (we had four on our cruise - including Christmas day and new years eve) were good. The waiters like to please and will get you anything you ask for. Again the coffee quality was not very good and my wife asked for a cappacino (sorry for the spelling) and they got her it (which was free of charge). Day time entertainment was in our view not very good at all. if reading a book and falling asleep in the chair is your thing then its good. On our previous cruises with other cruise lines there were usually someone playing a guitar and singing or a dj playing tunes etc. but nothing like this at all on the Victoria. The same in the evening, except for hemispheres where their four piece band played. Elsewhere in the ship there was a harpist, a four piece violin/cello and in the Queens room was a band playing ballroom type music. In the Golden Lion pub there was usually a chap playing the piano which was a bit more lively. They also had quizzes every night which on the whole were quite good. Bar staff and bar waiters were good, especially Quinton in the Golden Lion. One thing to remember though is that they charge you for soda water, as though it were lemonade. We enquired as to how much a jug of pimms would be with diet lemonade instead of the full fat stuff. The normal price is $18 however they would charge you extra for the diet lemonade. Bit of a rip off really. Next time we will purchase an unlimited soda ticket as it would be cheaper in the long run. Christmas day festivities were a bit of a let down, with nothing special being put on. New years eve was a bit better however the festivities centered around the central staircase (over three decks) and unless you got there very early there was not a seat to be found free. we saw the new year in there and wandered off to the Golden Lion pub to listen and join in with the singsong and pianist. Just by the Golden Lion pub is the casino, which is quite small, around four tables and 20 or so one arm bandits. My wife did win $500 on the card machine so it is not all bad. In the theatre there is very limited disabled seating. On deck 2 there is enough room for 2 wheelchairs or scooters on either side of the theatre. There is also very limited seating for the disabled persons escort. There is however power points very near the disabled areas so if your low on power you can plug in, providing you have the relevant adapter for your charger, we had the US and European with us so covered all options. There is also a couple of disabled spaces in the stalls on deck 1 but its a bit of a job getting the wheelchair or scooter in the right position. We usually got to the theatre half an hour prior to the start of the show only to find the spaces already gone. We left our scooter at the back and walked down to the seats (which my wife could fortunately do) if you cannot then you may not be able to see the show. It seemed to us that at the slightest bad weather the outside decks were closed off, which was a shame really. You can always go out onto your balcony (if you have one), although I had to fight with the door to open it, with the strong wind and the inside pressure. On port days we were always in quite early. Queen Victoria always laid on shuttle buses to the local town which was good of them. One thing though is that there is only usually one disabled bus so you may have to wait some considerable time to get on it. Fortunately for us my wife could walk a little so we put the scooter into the bus hold and got onto the bus. On the whole we enjoyed the cruise (as we always do) but were disappointed with the entertainment. It could have and should have been better. I hope my review helps you in your decision to go with Cunard Queen Victoria. For us though it is a one off with Cunard. Read Less
Sail Date: December 2013
This was the first time we've been on a Cunard ship, I knew all the history, Queen Mary, Elizabeth, QE2, QM2 etc and always wondered what it would be like. We went as a family of nine to have the ultimate Christmas and New Year to ... Read More
This was the first time we've been on a Cunard ship, I knew all the history, Queen Mary, Elizabeth, QE2, QM2 etc and always wondered what it would be like. We went as a family of nine to have the ultimate Christmas and New Year to remember. Ages from two to early 60's. Queen Victoria is a beautiful ship, she looks stunning. The first thing you see inside is the Grand Lobby, that sets the tone for the rest of the ship. We had a ocean view cabin on deck one and we were impressed. The best cabin we've stayed in so far. Queen Victoria is big enough to hold her own, but small enough to feel intimate. Actually it's the first time we've built up relationships with the crew. I love the feeling when you wake up early and it feels like you're the only one on board. Magically feeling. You can feel the history and spirit of the past, but in a modern setting. The Playroom (2-7 year olds) kids club is amazing. The best kids club on the seas. The team transformed our voyage by providing the best care possible for our two year old son, just enough time for us to have a break but able to leave him with confidence. Queen Victoria provided carol singing on Christmas Eve in the Grand Lobby, kids party with presents from Santa in the Queens Room. New Years Eve was very special, amazing atmosphere, the best one ever. Negatives: Some of the older passengers can be rude and at the start of the cruise look down at you because you have kids. But then again we're Cunard's future passengers and the crew made us feel amazing and loved the kids, they made such a fuss of them, they got to know them on first name terms. And by the middle of the cruise the older generations had mellowed out and enjoyed the company of the kids. We were really impressed with Cunard's Queen Victoria, the history oozes out in the right way on an ultra modern ship. We can't wait to get back on board or even try out Queen Mary 2 or Queen Elizabeth.   Read Less
Sail Date: November 2013
We cruised for the first time two years ago and have caught the bug. Accuse us of lacking in imagination if you must, but based now on two experiences with Cunard, we’d need a good reason to go elsewhere. As last time, we sailed with the ... Read More
We cruised for the first time two years ago and have caught the bug. Accuse us of lacking in imagination if you must, but based now on two experiences with Cunard, we’d need a good reason to go elsewhere. As last time, we sailed with the Queen Victoria (chosen for timings and itinerary, rather than the ship). The only poor aspect of the cruise was embarkation at Southampton. We had priority check-in, which worked perfectly, but then queued for what must have been almost an hour to get through the security x-rays and on board. Even Heathrow at holiday time does it better than this. The Cunard experience is a gloriously willing suspension of normality. Diets were put on hold and the excellent cuisine embraced. The only time something wasn’t up to standard (Steak Diane), it was whisked away and replaced. My partner had two very good pub lunches during the cruise, but I was happy to stay in the Queen's Grill restaurant which served just about everything my greedy palate desired. Shirred eggs with caviar had disappeared from the breakfast menu, but were provided when I asked. Caviar was off the dinner menu, but one of our fellow diners requested it, and forth it came. Last time we had an aft suite (4191) which was fabulously spacious with a huge balcony. This time we opted for 8163, aft starboard corner, which gave an even bigger wrap-around balcony, although less internal space. There are always pros and cons. This layout didn’t have the split bathroom of most QG suites, but it did have two basins. The wardrobe space seemed a bit smaller too, although we did pack rather heavily... We hosted a sailaway party from Lanzarote; the aft balconies are perfect for leaving port. A word to our butler and volumes of hot canapés were provided, as were extra ice, tonic, glasses, ice buckets. All we had to do was be there to say hello. And when we drank our way through our included QG bottle of gin (we asked for Bombay Sapphire rather than the suggested brand), the butler whizzed in with a replacement. Of course, none of that cost us anything! Apart from eating, this time we discovered the sauna in the gym area. What a design delight. I’ve never sat in a sauna before with sea views, but will again. Most evenings we went to the theatre and enjoyed the shows, but sometimes it was fun just to sit in a bar or two listening to the talented live musicians. We also enjoyed the lectures on astronomy, which were fascinating, well-paced and delivered with a relaxed warmth. The other thing we discovered, thanks to a more experienced fellow-diner, was the wine packages. Inevitably there are varying opinions on these, but we found that, for under $500 (including the gratuity) we chose from 12 great bottles of wine, some of which were genuinely stunning. Many people comment on the formality of Cunard. For us, this is one of its selling points. We love the atmosphere when everyone is dressed up in the evenings and it certainly doesn’t hinder the overall friendliness of the ship. Apart from a ship tour (Jeep safari) in Tenerife, we did our own thing. We have no enthusiasm for coach trips, so booked private tours in Madeira and La Palma, hired a car for the day in Lanzarote, and used Lisbon as a chance to see a friend. All of this worked very well and gave us a great mix of experiences and sights. And the Cunard ethos. This is summed up by my experience at the Purser’s desk. I’d booked a private tour in La Palma, only to discover we were docking much later than I had expected, indeed when we should already have been down the coast to meet our tour guide. I presented my dilemma to the purser. It wasn’t Cunard’s problem since these were private arrangements, but he picked up his phone, rang my tour operator and handed the phone across to me. Problem solved. Goodwill escalated. Exemplary service demonstrated.   Read Less
Sail Date: October 2013
Booked a Princess Suite on guarantee and got Cabin 6105. Cabin. Just a longer regular balcony cabin. It has some extra wardrobe space and a bath. Cabin overall I rated as poor, not enough drawer space, dressing table drawer and bedside ... Read More
Booked a Princess Suite on guarantee and got Cabin 6105. Cabin. Just a longer regular balcony cabin. It has some extra wardrobe space and a bath. Cabin overall I rated as poor, not enough drawer space, dressing table drawer and bedside cabinet drawer constantly catched each other. TV both of them had a rubbish picture and no choice. Cunard could learn from RCCL here. Fruit was not always fresh, and as a suite it was not worth the extra. What was worth the extra was the Princess Grille Restaraunt. Food was ok, not really anything special and most of what was on the menu was also available in the MDR. I really enjoyed the extra attention given to us by Rakesh and Olga. After three days they new your likes and disslikes. We sat at a table for two by the window with fantastic views, the ability to eat dinner anytime between 6.30pm and 9pm was fantastic. This was our table for the duration of the cruise. With this came a private lounge and outdoor area. Really was a nice experience but would I pay the extra again ? not sure. Entertainment was ok, One thing my wife and I both commented on was the cabin corridors - they had no photographs or art work and it looked a bit tired and sad as you walked down them. Plenty has been said on the usual ports of call but I always like Madeira and Lisbon. Read Less
1 Helpful Vote
Sail Date: December 2012
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO ... Read More
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO the company lowered their prices drastically and unlike THIS year's price promise they would do NOTHING for those of us who booked early... loyal cruisers. I became more concerned that after two phone calls and six emails that their customer service was lacking. NOT because they would not refund me money or upgrade me BUT because they NEVER answered an email or a phone call, even about the health concerns. I even went to the headquarters in Valencia, California in person and was promised a call back within 24 hours. NO call or email. They still have NEVER responded to my emails or my calls or personal visit. Once on the ship I figured let's make this a wonderful cruise. Beautiful ship, GREAT CC members and folks on our table... but the WORST service of any of my 35+ cruises. Every time I ask for help or for an answer to something it was "we can not help you at this time". One woman was crying at the front desk because Cunard would not take her American Express travelers checks that she bought purposefully in dollars for her onboard expenses. She ask if they could help her figure out what to do and they answered "read the brochure". We had the worst dining room service (and I have traveled Carnival-once, little companies and the big ones) ever. I will say after seven nights of being brought the wrong order (expressly asking for NO gravy and having it swimming in gravy or for a potato instead of rice and being served extra rice), no cream for my coffee until everyone else was done with their coffee and only after asking EVERY night we (most of the folks at the table were angry) we got some relief. It was actually pretty funny. The waiter would bring the WRONG order, we figured we should just eat it and keep quiet then if someone said something he picked up the food (already being eaten) and passed it to the correct passenger. We laughed the time I ask for no croutons (as usual in my salad) and it came as usual, with them. The waiter started taking them off of my dish AS I WAS EATING... "I am eating the salad now, don't worry about it I can just push them aside". He put his serving spoon into my salad and started removing them, I said "PLEASE don't do that I am eating now", he kept taking them out -- the man next to me started throwing croutons into my salad as fast as the waiter could remove them... it was funny in a sad way. As a teacher I thought the waiter just needed some more training. We did take him aside and we (the table) told him he should write down the orders so he would get them right. He didn't listen and after the 7th night we complained to the head waiter and got a new waiter. Cunard still has not contacted me even though I wrote a long narrative on my comment card. As for my cruising I love cruising and will go back to RCCL or Celebrity or Princess where if I write an email I have an answer with 48 hours at the longest and have NEVER not been sent a reply to my pre or post cruise emails. Cunard NEVER AGAIN, and that is too bad. Princes is a great neighbor (Carnival, Princess and Cunard are headquartered here) in my city of Santa Clarita. They give generously to the charities I work with. Too bad about their sister company Cunard-WORST CRUISE EVER. GREAT CC GROUP. THANKS to everyone for making our Christmas exchange so nice. It was wonderful to pass some of you on our way to somewhere and have a friendly face look back at us. OF course a special thank you to Steve and Gayle who made the cruise extra special. We are still recovering from the whirlwind tour of their little corner of the world, Chipping Norton and everywhere possible north, south, east and west. What amazing hosts. AND I took Gayle to the 99Cents store in California! __________________ Read Less
Sail Date: March 2012
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was ... Read More
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was kept immaculate by a largely inconspicuous staff. Externally, we felt sorry for the guys touching up the 'Cunard Grey' which shows every mark, a real Forth Bridge job at every port. Whilst the food overall was good (we were in the Britannia dining room) it didn't have the extra sparkle we were hoping for, and we preferred the silver service style of P&O, with lots of veg available. It did, however, include the classic double baked souffle! Room service was very good, quick, hot food and on time for pre-ordered breakfast. The Lido self service was rather monotonous and the salad choices lacked imagination. Afternoon tea is well advertised, but again it lacked flair. We gave up trying to find the cucumber in the sandwiches, which were all of the mainly bread and minimum filling variety. I would have loved an M&S prawn mayo sandwich, but nothing like it. Entertainment was variable. The harpist and string quartet played for over 3 hours a day and were really good. The classical pianist was good, but his programme was wrongly advertised twice with no apology. The main shows were very formulaic, and the male singer not our style. We were looking forward to the lecture programme, which was very male oriented. P&O manage a much better mix, and also not very extensive. We only did one trip, which was very good. Other ports we did our own thing, The courtesy busses were always free - thank you. Main irritants - the photographers who were in your face all the time. Mistakes and poor descriptions in the entertaiment daily programme, and never an apology. Paper napkins getting in the linen napkin laundry which put paper fluff all over your clothes. Most entertaining - watching passengers line dancing on a rolling ship. Read Less
Sail Date: March 2012
It is with great regret and sadness that I have to pen yet another formal note with regards to our recent voyage with Cunard on the Queen Victoria which I have to say was extremely disappointing and well below our expectations. ... Read More
It is with great regret and sadness that I have to pen yet another formal note with regards to our recent voyage with Cunard on the Queen Victoria which I have to say was extremely disappointing and well below our expectations. Although we have had a long discussion with a senior purser regards to our numerous disruptions and issues while cruising on what we thought was The World's Best; we are not satisfied with a simple apology or the understanding that a full report will be logged with Cunard when we arrived back in Southampton yesterday as our complaint will not end there for the following reasons. MAINTENANCE We were instructed that the dirty balconies would be cleaned (not that we had complained) this was a routine flyer delivered to our staterooms. Needless to say this did not occur so the balconies remained grubby throughout our voyage. Mid Ship pool area pool empty and had been re painted with head thumping fumes. The bar area remained under heavy maintenance throughout the voyage Heavy grinding in mid ship area behind unattractive tarpaulin for at least 2 hours Returned to cabin to find that our balconies had been varnished this left our balcony unusable for at least 4 days due to drying time and smell it was still tacky when we disembarked. We also noted the Queens Grill rooms had not be done next to us so the essential maintenance only inconvenienced your lower grade cabins passengers. Washing of decks on at least three occasions we were sprayed with water/foam whilst on deck. On one particular occasion while we had our formal evening attire on although the crew member apologised he continued to spray us this was on the second formal evening on portside deck 3 All throughout our time on deck we were harassed by painters when they started painting in on area we move only to be what seem like followed but as most passengers felt the same you were obviously having a heavy maintenance programme operating during our voyage. On one occasion our colleagues had a cable running from their cabin while further balcony maintenance not allowing them to have their normal afternoon in their cabin Without further disruption. Every white lamp post on the Aft deck 9 was wet paint on day 8 making it impossible to relax on the deck as normal The ZIP tap located at the rear of the lido had the change filter light flashing since embarking the ship although this was pointed out to many it remained flashing when we disembarked as this was drinking water we did not use it any longer. DINING EXPERIENCE Lido Restaurant For the start of our holiday (first 4 days for breakfast and Lunch) we were unable to sit down in this area and had to resort to eating poolside in unpleasant drafts. Your staff there seemed to not really care as we were told this is not a seated service restaurant. Eventually we reserved our table with cutlery prior to getting our lunch this worked if it had not been cleared before returning with our food which on daily occasions was removed before we had finished in front of our own eyes. Not all but the majority of the staff seemed grumpy and often told it wasn't their problem to clean a table we required after waiting over 20 min's in some cases for a table. Late night food was a disgrace compared to other cruise lines Pizza or sometimes if you were lucky a baked up example of a curry we asked if anything else was available On one particular evening and was told he did not have enough time this was followed by an on board entertainer asking for some hot dogs to which he obliged to our disgust Another example of Cunard complacency! Brittania Restaurant Evening Staff here were outstanding (in particular Kumar, Noel and Jose) as was the food quality with the high volume formal nights and semi formal nights the temperature in this restaurant was uncomfortable apparently this is the case and nothing can be done. Lunch Time (as given up in the lido) Not so good a slack service with grumpy waiters and a long wait for refreshments Food quality OK Todd English Total disgrace the concept clearly does not work your chef agreed and was given feed back at the table nice staff but never again. Prime, Coriander Bamboo Absolutely brilliant service quality of food and room temperature spot on so there was one plus side although we had to pay extra ENTERTAINMENT Fell way below our expectations especially the Royal Court Theatre. One good show in 11 weeks the rest was poor quality. Funch in the Golden Lion was without a doubt the best resident entertainer only interrupted by another Cunard quiz (way too many of these). On Karaoke evenings; staff could not wait to get off for the night and would wrap up very quickly on both occasions. PHOTO DECK Absolutely a total rip off although we were prepared to pay $150 for 10 photo's we were told we could not have that package as some had our friends with us and you could only have the package of your cabin alone total codswallop so you lost out, but would ask you to consider your environmental policies as we had around 20 printed on display all would have been shredded I assume? A big rethink in that area needed. PURSERS DESK Even here we experience complacency and aggravation after queuing for a while the person at the desk sad I can't help I need to go and asked her colleague next to her to assist she then claimed she had to make a phone call eventually a gentleman came along and assisted I explained that I wanted to pay some cash off of my account on the final evening he stated that's fine but advised I should do this before 11pm at 8.10pm we went to the desk to pay off a £1000 in cash only to be told that they needed to change it into dollars and I could only pay off $500 around £320 I asked why this was the case as surely it could be done electronically no cash dollars are being handed out they stated that was the daily limit per cabin, I the said at 12.01am I can come back and pay another $500 off they stated that was fine providing the card had not been charged, giving up on the whole stupidity I returned to my cabin and went to dinner on returning I had a message in my cabin on the phone stating at 9.05pm it was fine to come and exchange all of my £ as originally requested, as it had passed midnight and I could not tolerate another trip to the pursers desk at that time, sadly just another grievance from a different part of the ship OVERALL A very disappointing time with Cunard. Your marketing team should be praised for an excellent job but your voyages do not deliver sadly. Read Less
Sail Date: March 2012
Why do people still use airports? The service offered by the Southampton terminal is second to none. Car collected, luggage whisked away, friendly terminal staff and on board within 30 minutes - beats airport queues any day. It was like ... Read More
Why do people still use airports? The service offered by the Southampton terminal is second to none. Car collected, luggage whisked away, friendly terminal staff and on board within 30 minutes - beats airport queues any day. It was like coming home - we had been on QE last year and the QV is a similar size and layout. Superb quality fittings even though QV is now the 'oldest' ship in the fleet following QM2 refit. They had a torrid time on the way back from New York on the cruise before ours and lost quite oa lot of the crockery and there were a few parts of the ship showing signs of distress but overall the experience was superb. Britannia restaurant was its usual superb standard an must give thanks to Mark Olroyd and his kitchen staff for providing quality food and excellent menus. Chart Room and Cafe Corinthea became our second homes - superb service in wonderful surroundings - thank you Bianca. Stateroom was its usual high standard - clean, comfortable bed, quiet surroundings (deck 4)and brilliant service from the domestic team. On board facilities matched our expectations - some days there was too much available. Must recommend the Martini Mixology (but be prepared to be a bit 'squiffy' afterwards!) and the Veuve Clicot afternoon tea - both are an experience not to be missed. Only downside was Royal Court - why do Cunard insist on putting on staid performances from their own team? They hid their best assets until the last night when they dragged in the singer from the Queens Ballroom - he held the stage magnificently. And the theme of a Simon and Garfunkel tribute saw the largest audience of the cruise. But the Victoriana night - oh dear!! Some good guests though - violinist, comedian, singer and the Macdonald Brothers (who - came 4th behind Leona Lewis in X Factor 2006) - all good and a relief from the on-board entertainment. Best kept secret was the pianist in the Commodore Club - humorous and talented. Weather and trip were excellent - how can they dock a ship of this size without waking us all up I have no idea - it was always a surprise to open the curtains and find we had arrived. Overall would give this a really high score and am already planning my next Cunard cruise. Read Less
1 Helpful Vote
Sail Date: December 2010
We set sail on a snowy day in Southampton, after waiting 30 minutes we boarded to find our cases already outside our stateroom..result! This was our 3rd trip on the Queen Victoria and so after unpacking we went to the Lido for a spot of ... Read More
We set sail on a snowy day in Southampton, after waiting 30 minutes we boarded to find our cases already outside our stateroom..result! This was our 3rd trip on the Queen Victoria and so after unpacking we went to the Lido for a spot of lunch and then later watched as a brass band played as we sailed away with Mr & Mrs Christmas on the quay waving us off. Our first port of call was La Coruna where unfortunately it was raining. That night there was a strong gale which made walking in heels a bit of a challenge but Queen Victoria handled the seas well. Next it was Lisbon, one of our favorite places and again it didn't disappoint, a wonderful town with lots to see and do with some of the friendliest people you could wish to meet. Gibraltar next, 24th December and warm enough to sit in a swimsuit on the balcony! Christmas day on board was a delight, good food, entertainment and a little gift from Cunard, very nice. On the 26th December we were in Lanzarote, while here we went on a trip to Fire Mountain, a trip not to be missed and the landscape is awesome! Our next stop was Gran Canaria followed by La Palma, where it was 74 degrees, and then on to Madeira. We stopped overnight at Madeira and were moored out in the bay when the fireworks went off at midnight New Years eve. It was a fantastic display and from our balcony we had a spectacular view. As always the service on Cunard couldn't be faulted, the only disappointment were the shows which were a repeat, except for the comedians, of the entertainment we saw in August and July the year before! Come on Cunard, if you want us to keep returning then update the shows. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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