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5 Cunard Queen Victoria Cruise Reviews for Family Cruises to Europe - All

We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise ... Read More
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise to Bruge, Amsterdam and Cherbourg. We had just checked into our cabin when a tannoy announcement from the Commodore of the ship informed us we wouldn't be visiting Bruge after all and we would head straight to Amsterdam to ensure we were in Amsterdam for New Years eve instead of cruising out of Amsterdam at 1.00am on New Years day we didn't actually cruise out of port until 9.00am which meant we lost some of the New Year spirit. No compensation was offered for the change in itinerary and with the currency charges the cancelled trips ended up costing us extra money as the extra commission transaction charges were not taken into account to transfer back from dollars to sterling. On a positive note the fireworks in Amsterdam port were fantastic and worth the trip up to the outside desks to get the best panoramic view. Our cabin was off a good standard (7059) and was cleaned and serviced to a high standard. We had a small problem with the noise of the air conditioning unit but our room attendant reported this and it was fixed on day 2 of our cruise. Food and service for dinner in the main restaurant was poor, menus were not particularly adventurous and certainly were not matched to the countries we were visiting as per the suggestions in the Cunard brochure and off a much lower standard that other cruise ships we have travelled on before. Service was rushed at dinner and staff whilst not unpleasant did not seem to want to be there serving us. There appeared to be a lack of supervision in the restaurant at dinner, not once were we asked if food etc was ok and a few people at our table left their main courses due to poor quality of meat etc. Service and food at breakfast and lunch was so much better. The service and food in the Lido was of a very good standard and room service was also good. We had afternoon tea on 2 afternoons in the Queens Room which was very nice and well organised. The general bar areas on the ship are small for the number of people on board and we were unable to get seating for a pre-dinner cocktail etc during our 5 night stay, we visited the pub on a couple of occasions but service at the bar was very curt and slow, again no supervision of staff was apparent. There is only 1 theatre on board the ship, evening entertainment was good, however the general daytime activities schedule was the same each day and a bit boring and was more suited to the over 70's rather than the majority of passengers who were in the 40 to 60 age range. We were disappointed to find that the wine tasting was also cancelled with no reason given. We didn't get to see the Commodore or Captain during our cruise and they didn't appear at the New Year countdown which was also disappointing, they kept a very low profile throughout the cruise apart from hearing them on the tannoy announcements. We spoke with many people who advised us to give Cunard another try but perhaps opt for the Queen Mary next time, they were also disappointed with this cruise and the standard of service and said it wasn't the normal standard provided by Cunard. On our arrival back into Southampton we were unable to dock back at the original berth but coaches were provided to take us back to where we should have been docked to enable us to pick up our car. A disappointing cruise overall and not as enjoyable as the cruise we did previously with P & O at New Year in 2015. Read Less
Sail Date December 2017
This was the first time for us to take a New Year cruise. We had high expectations and have cruised Cunard more than 10 times. The ship had been remodelled since our last cruise (Oct 16) and was looking swell. We knew that it would be cold ... Read More
This was the first time for us to take a New Year cruise. We had high expectations and have cruised Cunard more than 10 times. The ship had been remodelled since our last cruise (Oct 16) and was looking swell. We knew that it would be cold and the weather would be changeable but we caught the storm Eileen in full flow. I thought that the portions in the Britannia dining room were definitely smaller than before. The waiting staff were under pressure and told us that the galleys were in chaos and that there would be a longer wait for our main courses on each evening. We had booked 2 inside cabins deck 7 and they were in good condition. Normally book balcony cabins but thought that the weather wouldn't be fair so saved the money for next time. This cruise was twice the price of the same cruise that left earlier in December. Good party atmosphere, ship decorated for Christmas. The drink prices are extortionate probably 3 times higher than a local up market bar. With prices for a large one with mixer around $13. White wine around $8 for a small glass. Overpriced wine and fizz because Cunard know that they have a captive audience. Free toast fizz at 12 midnight on the 31st. Missed out on a port so that the ship could get to Amsterdam on time. Storm Eileen meant force 10 winds and high seas but the ship coped well with this and we arrived back to Southampton on time. ( Wrong terminal but Cunard had shuttle buses back so that we could collect our car. Will probably book again soon for next year but a summer cruise. Read Less
Sail Date December 2017
We had sailed with Cunard a couple of year's ago on QM2, however this was our first voyage on Queen Victoria, or with an infant! My husband and I booked this cruise with our 8 month old daughter for a short winter break and to try ... Read More
We had sailed with Cunard a couple of year's ago on QM2, however this was our first voyage on Queen Victoria, or with an infant! My husband and I booked this cruise with our 8 month old daughter for a short winter break and to try out Cunard with children. We drove to Southampton to meet the ship and used the port's valet parking service which was incredibly well organised and smooth. This made it so easy to embark, despite all our luggage and baby kit. Queen Victoria was beautiful, very clean and luxurious, just as we had expected. Although sailing full, she was very spacious and even on sea days no areas felt crowded. With a baby in tow we didn't attend many organised activities, skipping the lectures, fencing theatre and dancing, however did enjoy the live music in the various venues and of course tried out the Play Zone with our daughter. There were only a few children on board which meant the nursery was never busy and the youth staff had plenty of time for us. We planned to use the night nursery, so we could have a romantic meal for two, however our daughter decided to stay up until 9pm each night so no chance of dropping her off asleep at this facility! Service from our room steward, the dining staff and from crew all over the ship was very attentive yet polite and discreet. We only had one less than positive experience and that was in the coffee bar. Babies are very well catered for by Cunard and we had pre-requested a travel cot, baby bath and bottle steriliser for our cabin, all of which were exactly as we had hoped. The dining room provided a high chair and jars of Hipp Organic baby food. In port, both Copenhagen and Hamburg, we did our own thing. The shuttle buses laid on by Cunard we excellent and frequent, and free for us to use as we had paid the Cunard fare. The drivers were very accommodating and happy helping to load our daughter's buggy into the luggage compartment. We really enjoyed the aquarium in Copenhagen, which we travelled to by metro, and found a great regional German restaurant for lunch in Hamburg where our family was made very welcome. We stayed in a BC balcony cabin towards the aft on the port side of the ship. It was larger than average and had an extended, slightly strangely shaped balcony as was at the end of the hump. The room was immaculate and the extra space was useful, although we could not place the cot in the obvious position as this was straight under the air con which was very powerful and created a strong draft. In retrospect an outside cabin would have been fine for us on this cold winter itinerary as we didn't use the balcony at all, other than to watch the fireworks as we sailed away from Hamburg. We had early dining in the main dining room which worked well for us. The food was excellent quality and delicious. I particularly enjoyed the tuna sashimi and rack of lamb. Our daughter napped in her buggy some evenings and joined us for dinner in her high chair other nights. She loved all the attention from the waiting staff and other guests and behaved very well at the table, something we had been a little nervous about beforehand. We also ate lunch in the dining room several days which worked very well for us, and once in the pub although we were disappointed with the food here, especially the steak pie. We had breakfast delivered by room service each morning, which was faultless. We had several sets of photos taken on board, however were not that impressed with the quality of all the photographers. The pictures were also very expensive. The shops on board were well stocked with clothing however there did not seem to be much high end jewellery or choice of watches available, which was a surprise. The staff in the art gallery were very friendly and approachable. We particularly enjoyed the Commodore Club for the views and delicious canapes and cocktails. Disembarkation was fine but a bit of a drag. Passengers disembarked by cabin floor rather than as and when they wished, which was rather tedious. I am not sure this made things any smoother. To conclude we had a great trip on a beautiful ship. The ship was very child friendly despite being classy and elegant. All the children on board appeared well behaved and dined with their parents in the evenings. The children's club facilities were great however I think would have struggled if the number of children on board had been significantly higher. We plan to return to Cunard as a family of four in 2017! Read Less
Sail Date January 2016
The ships service was the best we have ever experienced in all areas. The meals could have had more choice in both the dinning room & buffet areas. Plenty of seating in the buffet always managed to choose where we wanted to sit also ... Read More
The ships service was the best we have ever experienced in all areas. The meals could have had more choice in both the dinning room & buffet areas. Plenty of seating in the buffet always managed to choose where we wanted to sit also round the pool areas.wine waiter ecellent ! If you dont like Jazz you struggle to find an alternative in the evenings as all the bars, loungers etc seem to play it. We found there was not enough going on in the evenings if you were on first sitting. Music in the English pub at lunchtime was most unsuitable as they were playing baroque music which was not condusive to a pub atmosphere when you ere eating a pub lunch. Shops very poor. Cruise director poor . Shows only fair except for one. Plenty of dancing to live bands for people who like ballroom dancing excellent.! Very good embarkation but let down on disembarkation. On the whole the ship was mostly what we expected but we feel it needs to update to keep up with other companies. Read Less
Sail Date November 2015
There were good things about this cruise line. We had no problems with the ship or crew. They were kind and helpful. This ship was very clean. The food was best in The Britannia restaurant, but the menu's were very strange offerings, ... Read More
There were good things about this cruise line. We had no problems with the ship or crew. They were kind and helpful. This ship was very clean. The food was best in The Britannia restaurant, but the menu's were very strange offerings, but ended up delicious. The Lido buffet was ok with the best food item we had being baklava. We did enjoy the Lion Pub lunch of fish & chips but it only served food until 2:00 pm. The Lion Pub also was where we hung out sometimes in the evenings playing trivia games and enjoying Troy our server. The evenings were very boring unless you enjoy piano, ball room dancing and mediocre entertainment. Thank goodness we only had one at sea day with the other days spent off ship enjoying excursions. Honestly, the worst part of the whole experience was being on vacation and having to dress up every night. The informal nights, men are required to wear a jacket. That is not informal to us. I didn't feel relaxed in a dress & heels every night. We have been on other cruise lines we enjoyed more than this and we will be returning to Princess again. The reason we went with Cunard was because Princess would not allow three people in a room. My single son ( who is a marine ) offered to pay full price for a single room but was denied. Cunard allowed him to share a room with his sister & her husband at a reduced rate. He slept on a cot in their room for a lot of money! IF we had known he was going to sleep on a cot, we wouldn't have used this cruise line either! An adult man deserves to sleep comfortably in a bed for the money that was paid. Read Less
Sail Date June 2015
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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