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7 Cunard Queen Victoria Cruise Reviews for Family Cruises to Baltic Sea

This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was ... Read More
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura. The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there. Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine. The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone. Read Less
Sail Date June 2019
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as ... Read More
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as this ship was so amazing that I didnt really want to share! Anyway here we go.... Food in Britannia restaurant was better than Celebrity, ...halibut, turbot, lobster in a week. Lovely Japanese options including an excellent miso soup, Italian pasta we couldn't fault, tea and coffee and home made marshmallows and chocolate creams to finish. Breakfast in Britannia was excellent, go there if you can. Afternoon tea......what can I say...lovely. Lido restaurant was a full step ahead of other cruise lines, you really didn't think you were in "motorway services". Tea and coffee for breakfast served to your table, no battling with teapots etc etc Room steward, excellent nothing too much trouble. Take on a bottle or two, top up at a port call......you need to do this as alcohol is extortionate! So service better than someone like Celebrity. Formal nights were a breeze, do as you will. Just join in, fellow passengers are lovely! Never worry you will find somewhere to sit on this ship wherever you are, seats and beautiful sitting areas a plenty. Don't forget the library, amazing! Any downsides? She can be a little noisy but not enough to spoil your holiday. Please don't tell anyone about this beautiful ship...keep it a secret please? Read Less
Sail Date June 2019
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
Sail Date August 2018
Overall, a pleasant cruise but needs improvement in some areas. This was our 5th Cunard cruise and 26th cruise overall, previously sailing mostly as a family with Holland America (9), Disney (4), Princess (4), Celebrity (2) and Royal ... Read More
Overall, a pleasant cruise but needs improvement in some areas. This was our 5th Cunard cruise and 26th cruise overall, previously sailing mostly as a family with Holland America (9), Disney (4), Princess (4), Celebrity (2) and Royal Carribean (2). Our previous Cunard cruises were two QE2 transatlantic crossings and two on the QM2, once to the Carribean and the other to Canada and New England. We were on the last cruise to the Baltics region for 2013 and hope this information is helpful to those planning a trip for 2014 or later, either on Cunard or another line. I will start with the three areas on the QV which we see needing improvement. 1. There were unusual noise issues with category BA balcony cabin 8113. This is located midship just under the Lido buffet but there were no noise issues with the buffet seating area above us. Upon embarkation, we asked our stateroom attendant why there was a unique tapping and clicking noise which we later found out was a problem with the dishwasher plumbing in the Lido, so we were told. As experienced cruisers, we know to expect engine humming and vibration noises, especially depending on where the stateroom is located; however, this noise was very unique and became very annoying during the night. The noise was analogous to someone coming to your room every 15 minutes, then knocking on your door for 5 minutes, with this cycle repeated throughout the day and night. Very annoying and prevented us from getting any decent sleep. After a few nights, we met our neighbours in stateroom 8111 who had reported the same issue, as the problem seemed to affect only these two rooms. Although the technical department tried different remedies, after we spent four nights in this room and two nights in a “sleeping room” (used for short term stays by entertainers and passengers who have major stateroom problems such as broken toilet or plumbing), we reluctantly agreed to move to an inside room as the ship was sailing 99% full and there was nothing else available. At the last minute, an oceanview stateroom became available for some reason and we spent the remaining eight nights in 1066. We received a refund of the difference in price of the balcony and inside room, and as additional compensation, we also received a future cruise credit which we thought should have been higher, but accepted anyway and then tried to make the most out of the remaining time on board. The balcony furniture is made of very cheap looking plastic and steel, very Walmart, more at home on Carnival than Cunard. 2. The itinerary could have been improved. Firstly, the time in Warnemunde was 08:30 am to 6 pm. Most other cruise lines such as Princess or Holland America remain in port later, usually until 11 pm, to allow excursions into Berlin. I understand that it is a long day with the travel to Berlin but if you are travelling a great distance and you are interested in seeing only the essentials, then Cunard’s decision to leave by 6 pm is disappointing as there are 5 days at sea during the voyage to gain the extra five hours. Secondly, instead of Kristiansand, Norway, perhaps more effort could have been made to go to Oslo instead. 3. With the demographics of the majority of passengers, this comment will not affect many people but we were disappointed that the Pavilion Pool midship on deck 9 did not have a retractable glass roof to allow the pool to be used in inclement weather or cold temperatures. On to the review of the remainder of our voyage and the ship. We started with our flight from Toronto on Air Canada’s Dayliner flight, leaving at 9 am and arriving at Heathrow at 9 pm. Without the overnight flight, you lose a full day for travelling and incur an additional cost for a hotel stay upon arrival but we find it really helps to reduce the jet lag. We have always been pleased with our stay at either of the Sheratons at Heathrow. The next day, we took the National Express coach direct from Heathrow Coach Station to Southampton Coach Station. Cost was GBP 18 per person. We stayed at the Novotel Southampton which is a 5 minute walk from the coach station. The next morning, the cost of the taxi ride to the port was GBP 7. We arrived at the port at Ocean Terminal at 10:30 am and were onboard by noon. Staterooms were ready. Overall Impressions of the ship The QV is a very beautiful ship which is based in Southampton, mainly for the British market. Everyone of the crew we encountered were very friendly. A very thoroughly British ship and it was a nice change from our normal cruising routine. Fellow Passengers Over 90% were from the UK and we think that over 95% of these had an average age in the 70s. Many in wheelchairs had to take regular staterooms (as we saw on one deck) as the demand exceeded the supply of rooms for the disabled. We were met at four different ports by ambulances and we heard two Code Alphas (for medical emergencies) over the public address system although I am sure there were more. Cunard ships probably have the best equipped medical facilities on the oceans. Other passengers were mostly Canadians, Americans or Australians. Out of the 2000+ passengers, there were perhaps no more than 50 passengers under the age of 50 (including us), along with a handful of children. Dining We were on the Britannia first sitting with a table for two. We enjoyed the meals, the variety, the quality and taste. Meals were always very hot which we appreciated very much. We did not dine at the alternative Verandah Restaurant ($15 for lunch and $24 for dinner) nor did we try any of the Alternative Restaurants in the Lido Buffet during the evenings. These were the Coriander for Indian, Prime for steaks or Bamboo for Asian. A service charge of $10 per person applies for each of these locations. We ate the occasional breakfast or lunch in the Dining Room, but mostly ate these meals in the buffet so we could get a large variety and quick service. We had fish and chips and also curry in the Golden Lion Pub one day. As always, we loved the Afternoon Tea in the Queen’s Room whenever we could get to it. Entertainment The entertainment, along with the ports and dining, are the highlights of our cruises. There was a welcome aboard and a farewell show, four major productions (A Stroke of Genius, Celtic Heartbeat, Victoriana, Dance Passion), five musical acts (vocalist Eve Sherratt, soprano Gordana Kostic, Tenors Unlimited, Royal Cunard singers, flautist Tara Whittaker), comedian Jeff Stevenson and magician James More. All were excellent although some of the vocals (Tenors Unlimited) were stronger than the Royal Cunard Singers. The Cunard dancers had incredible energy, especially during Dance Passion. Lots of other activities such as Cunard Insight Lectures, ballroom dancing, etc. We enjoyed everything, but did not always understand the UK jokes but after talking to some of our fellow passengers from the UK, we now know who Yorkies are. Ports If cost is not an issue, I recommend the ship’s tours. Otherwise, unless you have mobility problems, we think that you can see all ports on your own without the ship’s tours, with the exception of St. Petersburg. Get yourself a guidebook on the cities to be visited and prepare yourself for what you would like to see. Cunard’s destination guides provide a lot of detail including a basic map, much better than what we have seen from other lines, so you can get by on seeing just the major sights on your own. Stop for a bite to eat, have a coffee or beer, or just shop. There are also Hop On Hop Off (HOHO) buses in Helsinki and Stockholm but the HOHO buses are not useful in Talinn because of the layout of the town. In Stockholm, there was a free shuttle bus to the City Centre for Cunard passengers. Once there, we saw the Gamla Stan (Old Town), Nobel Museum, the Storget which is Stockholm’s oldest square, the Parliament buildings and the Royal Palace. In Talinn, there was also a free shuttle bus into town for Cunard passengers. It can take you most of the day to explore Upper Town, Lower Town, the various towers such as Tall Hermann, Alexander Nevsky Castle, Town Hall Square and Pikk Street. Really beautiful here. Interesting to hear about the tensions with the Russians who make up about 40% of the population. In St. Petersburg, we arranged for and received an excellent private tour for the full two days with SPB Tours. Key highlights include the Church of Spilled Blood, early entry to Hermitage, canal and Neva river boat ride, various squares, Yusupov palace, Peterhof, subway station to view mosaics, Peter and Paul’s Fortress, sit-down lunches on both days, all admission fees and personal audio sets to hear everything clearly. We only had 12 people in our group but each tour is guaranteed to be limited to a maximum of 16. Here is my review of our two day excursion at tripadvisor.com. Compared to the ship’s tour of $415 (not sure if this included gratuities), we paid $345 (300 + 45 gratuities) to SPB. http://www.tripadvisor.com/ShowUserReviews-g298507-d2216909-r178077184-SPB_Tours-St_Petersburg_Northwestern_District.html#REVIEWS In Helsinki, you had to pay for the shuttle bus into town. It was advertised as a day return ticket (which we interpreted as one outward and one inward journey) but we were allowed to use it to go back and forth to the ship all day. Cost was GBP or euro 8 or USD 10. We walked everywhere and saw all the major sights such as the Senate Square, Uspenski Cathedral, Lutheran Cathedral, Market Square and the harbourfront market, then spending a couple of hours in the Stockmann department store which is the largest department store in town, with a great gourmet supermarket in the basement. In Warnemunde, we took the local train to Rostock for the morning, with the intention to spend the afternoon closer to the ship in Warnemunde. It was just cloudy when we left the ship in the morning but by lunchtime, there were heavy winds and rains. We just went back to the ship and stayed there. Public transport is easy to Rostock. It’s the end of the line so all trains go back to Rostock (local trains S-Bahn 1, 2 or 3). Get off at the Hauptbanhof which is the main train station in Rostock, about a 20 minute ride later, and transfer to the trams number 5 or 6. You can walk another 20 minutes instead of taking the tram to get to the town centre. There are a couple of stops close to the city centre but we exited the train at the Neuer Markt stop which is adjacent to the town square and town hall. Walk down the Kropeliner Strasse which is the pedestrianised street and shopping area. A one way ticket at the railway station in Warnemunde is 1.80 euro and includes the ride on the tram, so no additional ticket is required. Don’t forget to validate your ticket in the yellow (or was it orange?) box on the platform before you get on the train. You can buy tickets at Neuer Markt to get back to the ship for another 1.80 or you can also buy a 4 euro all day pass in Warnemunde. There is also the boat option to get from Warnemunde to Rostock but it was too cold and windy for us. An option you can consider if it’s a nice day. In Copenhagen, the QV docked at the Langelinie Pier, which is a 10 minute walk and north of the Little Mermaid statue. You may dock somewhere else so do check. We chose to take the public transport bus # 26 which is at the end of the pier and the shops. Cost was about 4 euros which we took all the way to the west part of the central city core, disembarking at the Radhauspladsen (Town Hall Square), adjacent to Tivoli Gardens and the Hans Christian Anderson statue. Everyone speaks English here. From there, we took our time and walked through the shops and the various side streets, along the Stroget which is the grand pedestrian boulevard, then seeing the major sights such as Christianborg Palace (Parliament), Amalienborg Palace (residence of Royal Family), Nyhavn (New Harbour), Gammeltorv (old Square), Nytorv (New Square), Kongens Nytorv (King’s New Square). There are two canal boat companies at Nyhavn and they both offer the same tour. However, one company does not advertise their price and is much higher. We read about a company called Netto which is half way down the Nyhavn canal on the city side and is much cheaper at 40 DKK or 6 euros for a one hour tour. It goes all around the harbour, past the Little Mermaid statue, the Opera House, and also through Christianshavn. Then there was lots of shopping on Amagertorv. A walk back from Nyhavn to the ship at Langelinie Pier took about 30 minutes at a slow and leisurely pace on the harbour route, past the Little Mermaid. Final port was Kristiansand, Norway. Nice size city of 70,000, which is fifth largest in Norway. Nice 10 minute walk from the ship to centre of town. There is the Christiansholm Fortress, a cathedral, Baneheia Forest to the north of the city and within walking distance at about 15 minutes north of the city. Nice main street with lots of shops but every expensive, this being Norway. We would preferred to have gone to Oslo. Arrival in Southampton. We chose the self-disembarkation option by carrying all our luggage off by ourselves. No customs to go through unless you had something to declare beyond allowable limits. We took a private transfer for GBP 67 from www.smithsforairports.com and left at 9 am, and 90 minutes later with not much traffic enroute, we were at Heathrow in plenty of time to catch our flight home. In summary, despite the problem with having to reluctantly downgrade our category of stateroom, we made the best out of a bad situation and tried to enjoy ourselves after moving out of our balcony room. We are on the Queen Elizabeth to the Mediterranean in November (to use up the future cruise credit as you must book a cruise within a year or you lose it!). Let’s hope this is a better experience.   Read Less
Sail Date September 2013
Having booked a guaranteed A4 cabin didn't quite know what to expect and having hoped for an upgrade was allocated an A4 cabin! Don't think I would have chosen the cabin we were given as on the deck plan it looked like we may ... Read More
Having booked a guaranteed A4 cabin didn't quite know what to expect and having hoped for an upgrade was allocated an A4 cabin! Don't think I would have chosen the cabin we were given as on the deck plan it looked like we may experience a lot of people passing in the corridor outside. As it turned out the cabin was ideal very near to the lifts for the Brittania and Lido restaurants at a quiet end of the ship and being on deck 4 for had the widest balcony. Used room service for our morning coffee, I did request an espresso and this was always hot and strong. Thoroughly enjoyed our cruise, lovely ship ideal for me and my Mum we didn't do any excursions and found enough to do in the ports that we stopped at. We were lucky enough to be on the afternoon sunny side of the ship for the times we sailed through the fjords this was when we really appreciated having a balcony. Our fellow passengers were an absolute joy everyone was so friendly and chatty I feel as though we talked our way through the entire cruise, it was always interesting to find out other peoples opinions, especially those who had cruised many times before, on the same ship, Diana you know who you are! Our table companions on our table for four were fun to catch up with at the end of the day and always had an incident to tell us about! Would recommend this ship,particularly if you enjoy dressing for dinner.The only downside was the shows,the ship has a lovely theatre but for my Mum the productions were a bit of a let down. Read Less
Sail Date July 2011
We are a family of four (2 adults and 2 children) and travel internationally almost every year, however; cruising on the Queen Victoria was definitely the best holiday we have ever had! Right from the start, we had a good feeling. ... Read More
We are a family of four (2 adults and 2 children) and travel internationally almost every year, however; cruising on the Queen Victoria was definitely the best holiday we have ever had! Right from the start, we had a good feeling. We flew into Heathrow and were driven down to Southampton in a little over an hour. We arrived at Southampton terminal thinking we would have to wait with our luggage until it was our scheduled time to embark. We were pleasantly surprised to discover that we could drop our luggage off with the porters (located on the outside of the check-in building) and walk into town for a couple hours to shop. Upon returning to the terminal, we went through the necessary steps to embark and were shown directly to our inside quad cabin. We were expecting a small room but were quite impressed with the large, roominess of the cabin. My husband and I had twins beds joined together and the children slept in a bunk bed (converted sofa with pullman above). The bathroom was a little on the small side though and negotiating all of us for the shower was a bit time consuming, but manageable. We discovered that toilet visits were easily managed for a family of four, by using the many clean public facilities too. It must also be noted that drinking water from the bathroom taps was discouraged and we soon found out that to avoid paying exorbitant prices for bottled water, we could simply ask our cabin steward for water to be placed daily in our room (free of charge). Rooms were very clean and towels changed twice daily. Our steward was very helpful with all our questions and we rarely returned to our cabin after breakfast to find it unmade. We registered both children into the kids club but unfortunately they were in separate age groups. We found this to be quite a sore point as our youngest child was only 6 days from turning seven, which would have entitled him to participate with the 7+ age group, where his sister and cousins were. It was quite frustrating and even after many conversations with management, it was still a policy that was enforced; sad. The friendliness of staff in the restaurants and bars was incredible. Nothing seemed too difficult; in fact, it was the staff who served us drinks and food that made the cruise the luxurious cruise that it is known for. Our names were always remembered, including favourite drinks! The staff morale in the Britannia Restaurant and the Commodore Club was exceptional; in fact, the highlight of every day. They wanted to serve and make our experience the best we would ever have. The food was fantastic. My husband and I are real foodies and eat out a couple times each week. The food on the Britannia was of a very high standard. The serving sizes were perfect and the times in between courses worked very well for us with children (we pre-booked a table for the early seating at 6). Food, food, food. I can't believe how much we ate. Next time I will be taking sneakers and using the gym; daily! The Lido buffet on the other hand was an area that I tried to avoid. Peace and tranquility it was not, so we only ate breakfast there and chose the Pub or by the pool as alternative lunchtime eating spots. It must be noted that the breakfast food was quite good in the Lido, just very rushed and busy, as most days we were rushing off for port excursions. On our next cruise I will be ordering room service for breakfast or choosing the smaller cafes or Britannia restaurant. Afternoon tea was wonderful! The traditional silver service with strings unobtrusively playing in the background was memorable to say the least. But beware, do not turn up even 5 minutes after the official starting time as you will end up standing in a queue; that is, on the days at sea. My favourite part of the ship was definitely the Commodore Club. The views from there were totally spectacular. The Norwegian Fjords were just breathtakingly beautiful. Once again, the service and peacefulness in the Commodore Club was the icing on the cake each evening (whilst the kids were taken care of in The Zone & Play Zone up until midnight every night!) My husband and I felt so free and totally pampered - a real treat for us. Entertainment on board any ship often leaves alot to be desired (I'm told), but the entertainment on board the Queen Victoria was pleasant enough - the theatre was a stunning old world venue with traditional theatre boxes too. There were self service laundries on board which were free of charge. I managed to avoid the rush by dropping in a load before heading off to breakfast each morning; no problem.Stavanger is a picturesque port with timber, quaint houses dotted everywhere. Unfortunately, the day we arrived was Sunday and therefore all the interesting shops were closed. Due to an industrial issue at the port, we were late to arrive and missed our scheduled excursion (which we were reimbursed for at the end of the cruise), but quickly booked our own tour once we disembarked for the day. This ended up being a much cheaper alternative and we saved a considerable amount of money. Beware, Norway is very, very expensive. A cup of decent coffee (espresso) was approximately AUD$7.00. The walk up the hill to the right, of the town was pretty and interesting. The boat trip out to Pulpit Rock was definitely worth the effort, regardless of the weather-(it was raining for us and we still enjoyed the trip). Next port is Geiranger. We booked an 8hr tour and were a little anxious that it would be far too long. We needn't have worried; it was the best day ever! Apparently we had the best weather too. We went right up to Dalsnibba then right around to Hellesylt and caught a ferry back to our ship. Our tour guide on the coach was fabulous; kept us all interested and informed with his wit and humour. The views on this excursion surpassed everything that I imagined Norway to be. Norway is certainly the most pristine, beautiful place I have ever been to. The remoteness adds to the attraction too. The warmth of the sun against the clear sparkling lakes and snowy mountains will always be remembered. Booking a tour is imperative as Geiranger is quite a remote area and you really can't do your own thing there. Pay the money and enjoy! Disembarking...we chose to carry our own bags. We got straight off and straight into a cab up to London (cheaper than taking a train and saved a lot of time too); too easy! Read Less
Sail Date July 2011
In almost all regards, the journey on the Queen Victoria met or exceeded our expectations - to use cruise evaluation jargon! The ship is beautiful in a very classic way. The exterior is just what a ship should look like and the ... Read More
In almost all regards, the journey on the Queen Victoria met or exceeded our expectations - to use cruise evaluation jargon! The ship is beautiful in a very classic way. The exterior is just what a ship should look like and the interior is understated but lovely. Being almost new was a real plus in our opinion as everything was in perfect condition. There is extension use of wood everywhere and the fresh flowers in the public areas were gorgeous. Our balcony stateroom was nice but unremarkable - much like ones on Celebrity - but the best part was that the balcony doors opened to our family's balconies on either side of us; that was a real plus. We liked the granite counter in the bath and there were very nice Gillchrist and Soames toiletries. Very exceptional were the excursions arranged by Cunard. They were the best we've ever taken with excellent guides and very easy methods of leaving the ship. We also really like the fact that there were free shuttle buses when we chose to tour on our own. The food did not disappoint in any way. Both the Brittania Restaurant and the Lido buffet were very good. The service in both the dining room and stateroom was excellent if a little impersonal. Since we were six people all with the same surname, it seemed as if it we might have been greeted by name a little more often. We were apprehensive about the formality of the dress code, but the husbands didn't kick too much so it wasn't a problem. All three wore black suits on the four formal nights and they definitely were in the minority as most men wore tuxes. On the same note, we found our fellow passengers - 1100 some Brits to about 300 Americans - to be formal in demeanor as well. It made for an almost staid atmosphere, but it certainly was not unpleasant. The theater was a marvel and the entertainment was outstanding and Warren, the Entertainment direction was articulate and sophisticated - really excellent. Very little pushing of products, from drinks to photos, was done that we could see. This cruise was chosen for its itinerary, but we enjoyed all parts of it and would recommend Cunard for those who would like a quiet, classy atmosphere. Read Less
Sail Date August 2009
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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