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2 Helpful Votes
Sail Date: May 2015
This was a trip with my husband and my 85 year old mother who was bereaved 6 months ago. My husband and I have cruised many times before with Cunard. First the good points, as always the cleaning, cabin, waiters etc staff second to non. ... Read More
This was a trip with my husband and my 85 year old mother who was bereaved 6 months ago. My husband and I have cruised many times before with Cunard. First the good points, as always the cleaning, cabin, waiters etc staff second to non. They work hard and are paid little but do it all with a smile fantastic. The ship was spotless, lovely. Now the poor points. My mother needed assistance to get on and off the ship, i.e she needed a wheelchair because of the distance to walk. A 90 min wait to get on the ship left her in pain because there was not enough people to take her on board. The debarcal to get her off was even worse, resulting in an argument with the company that Cunard employ to help the disabled. If they had been sheep in a transport box they could not have been treated worse, in a room to small for all the wheelchairs, far to hot, no water supplied, and then moaning under their breaths when people asked to move because they were feeling faint in the heat. Average age in the room was 80 easily. Disgraceful Cunard. Cunard have taken to pushing to sell extras all the time by just about every one you meet. Push for extra drinks, extra products in the spa, hairdressers and shops. No pleasure at all if you want peace and quite, learn how to say NO if you are not very good at it. Food was repetitive, and luke warm in the Lido restaurant,especially at breakfast. I booked an excursion on the Cunard site before I left home for the 3 of us as there was limited space. The night before no tickets arrived for the trip. We spoke to the purser who eventually put us through to the excursion manager. This pompus little man was far more interested in telling me how senior he was, and did I realise that. Well having been married to a Master Marina ( Captain) for 38 years I am afraid I was not impressed with his service style at all. Having said that, he did sort the problem very quickly once he realised I was'ent frightened of him. Cunard, please,please, please invest in some decent pillows, and some newer films !! Ann Widdecombe was excellent, and so was Phil Buy , weather was good, and the sea was very good for most of the trip, but this was by no means Cunards finest hour. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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