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46 Cunard Queen Victoria Romantic Cruise Reviews

The service in the Britannia restaurant was as great as always. But the weather across the Atlantic was dreadful. We were late into Bermuda and Port Canaveral. The Churchill cigar lounge was full of cigarette smokers and resembled the Dog ... Read More
The service in the Britannia restaurant was as great as always. But the weather across the Atlantic was dreadful. We were late into Bermuda and Port Canaveral. The Churchill cigar lounge was full of cigarette smokers and resembled the Dog and Duck pub rather than an intimate cigar lounge as it is advertised. Day activities were poor and because of the weather the decks were often closed. Entertainment was average in the evening but the ballroom dancing was good as the music has reverted to music you can dance to. Weather forecasts by the Captain every day were very inaccurate. We stayed on in Fort Lauderdale at the Marriott Pompano. We wished we hadn’t bothered as this is a transient hotel that caters for business functions, air crew and people boarding a cruise ie one nighters. Poor choice Cunard. We will never sail the Atlantic again in January with Force 9-10 winds. It was my wife’s 60th birthday and Cunard not organise the correct day for the gifts in the room that I had arranged. The ship also experienced engine trouble, listed at one point and in summary this was our worst Cunard cruise. Read Less
Sail Date January 2020
A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to ... Read More
A mini cruise to celebrate my wifes 65th Birthday on her favourite ship. CPS were as usual first class,luggage and car whisked away in an instant. Booking in and embarkation was faultless,10 minutes from entering booking hall to being on the ship. Suite 7030 was really nice,the only disappointment was that due to our late booking Guarantee Suites only were available and we were allocated a disabled suite,now, had we been disabled I would have been more than happy but being able bodied the lack of a Jacuzzi bath,my wife particularly loves that perk and a separate changing area was disappointing and on a long cruise there could be an issue with a lack of storage space, a ramp was fitted to the balcony but if you didn't open the door fully then a part of the ramp does not drop flush,it stands up and is a really dangerous trip hazard,as we both found out! I do admit to feeling that having booked a QG suite we were not getting 100% of the luxury we have enjoyed in the past. Our Butler,Alex recognised us straight away as we have met him on previous cruises and his memory of our likes was amazing,nothing is too much trouble for him or Richie the Under Butler. Quality of the afternoon Canapes has improved vastly since our last QG experience. We were very happy with our table in the QG restaurant,a nice table for two by the window,the service was as usual impeccable though there has been a noticeable lowering of standards,the Caviar starter is now a joke compared to a few years ago, and having to order certain items at lunch time for dinner and those items mostly being for two,which means if your partner does not like Chateaubriand,Lobster etc,then you have to hope it pops up on the menu as ordering off menu now seems to be frowned upon,QG is still very good,but not what it was!! Entertainment was great,the main productions were excellent,the Jazz Band in the Golden Lion amazing,the Harpist a joy and the Queens Room Dance Band truly first class. We attended the lecture by Mary the Cunard Hostess on the old Queens which was very good and being an aviation enthusiast the talk by David the Lightning pilot was very interesting. Noticeable was the number of people ignoring dress codes but the vast majority dressed up and the two formal nights felt like the old Cunard. Hamburg was very nice to stroll around,not too cold and good to stretch our legs. Disembarkation was fast,smooth and painless. All in all a very nice mini cruise which we really enjoyed, penny pinching is now noticeable across most cruise lines unfortunately now affecting Cunard and before I forget the age old lament on Cunard,extortionate drinks prices, but Cunard still remains our favourite as long as the penny pinching does not go too far!! Read Less
Sail Date January 2020
We decided on Cunard as P&O have gone so far downhill,it’s not an option anymore. We are lucky enough to have suites when we cruise and boy do Cunard treat you well. The cabin at the back of the ship was clean and spacious. ... Read More
We decided on Cunard as P&O have gone so far downhill,it’s not an option anymore. We are lucky enough to have suites when we cruise and boy do Cunard treat you well. The cabin at the back of the ship was clean and spacious. We dined in the queens grill,where you have your own table and nobody else ever sits there,it’s yours for the duration.The waiter we had was second to none and the more we got to know him,the more we had a great laugh with him.The food was excellent, I pre ordered as I’m pescatarian but also have a wheat intolerance,they did however slip up once and gave me a naan bread,which when I asked if it was wheat free,the waiter came over and whisked it off my plate,they couldn’t apologise enough,I think the chef was given a talking to but neither my husband or myself ever had a bad meal. Even the buffet was excellent,we had lunch there some days,again,on P&O it was a battlefield,I think some people think the food is going to run out and it was horrific,the shoving and pushing but on Cunard there was none of that,it was a delight,just a different clientele altogether. Being in a queens grill you also have a private bar area,which is fabulous,free coffee and usually plenty of room,we used this a lot Drinks are a little overpriced but when you add up the free coffee and the complimentary drinks in your cabin then it does even out,we got as much bottled water as we wanted and there was soft drinks and lager too The ship itself was spotless,not much in the way of shops unfortunately,in fact there was very little We have already booked for next Christmas and New Year and can’t wait Read Less
Sail Date December 2019
Chose this cruise as we love all the dancing aboard Cunard lines. This was our second, the first being 17 days on Queen Elizabeth. Had not been to the Canary Islands so it was a good fit. We had an ocean view as compared to a balcony ... Read More
Chose this cruise as we love all the dancing aboard Cunard lines. This was our second, the first being 17 days on Queen Elizabeth. Had not been to the Canary Islands so it was a good fit. We had an ocean view as compared to a balcony last time and all was well. Room steward was great as always and room was clean and comfortable. Could not see the difference in cost being worth it on this 12 day trip. I think the main dining was OK but not great. Service was good but a little unorganized compared to last time. Never asked for second slice of bread and hardly filled an empty water glass. My wife is gluten intolerant and they prepare everything on the menu for her which other lines only have restricted menus. Did miss the shrimp cocktails as they were not ever there and the lobster tail was breaded? Only attended a few shows as most were with the ships compliment and not acts brought on. The few acts were good but I would rate as below average as a whole concidering they used their own talent most nights, Ballroom dancing was good but I would have enjoyed more than one afternoon tea dance.. Upstairs club was great as was the party band(very varied in their different types of music) Also had a 60's review band that played in auditorium and in the Queens ballroom the last night. Ports were interesting and all were walk off into the local city. We did not do any excurions as the ports offered nothing we hadnot already done. We just enjoyed walking around and sampling the local areas, and were usually back on board by 1-2pm. Overall an enjoyable trip though I prefered Queen Elizabeth Read Less
Sail Date October 2019
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. ... Read More
Queen Victoria is a wonderful ship offering excellent entertainment options and an amazing dining experience. It does have some problems, as does every ship I've sailed on, but overall I think you'll enjoy your experience. First of all, it is not a young person's cruise. The average passenger on my cruise was 70+ years old. If you have trouble with elderly people walking very slowly in front of you and stopping suddenly for no apparent reason, you may be frustrated at times. At the height of the summer cruise season for families, there were hardly any children on board. Secondly, It is largely a British clientele, which I found charming. The average cruiser was well educated and well mannered. No line jumpers of chair hogs, which was refreshing. I could strike up a conversation with almost anyone I met and found most of them interesting. However, if you want to shoot the breeze about NASCAR, baseball and the NFL, you may be disappointed. Check-in was smooth on the dock, but scattered and unprofessional on board. No one met us in the lobby. There was no sign telling us where to go. We were boarded on the open deck three and had to find our own way inside. Even inside, no one greeted us or offered to help us find our cabin, lunch, etc.. We had to ask! Talk about a bad first impression. It got better after that. We had a suite and were dining in the Queens Grill. Our butler met us at the door (Suite 7050), took our alcohol orders for the in-room bar, showed us how to work everything in the room and walked us to the elevators to show us how to access the private Queen's Grill dining room. She was amazing throughout the cruise. She set up a cocktail reception in our room for a half dozen guests (the complimentary appetizer platter was huge and delicious). Lourdes took care of last minute laundry requests and kept our suite spotless. She also restocked the bar any time we were running low. The suite has a boxy crowded configuration which made the room seem much smaller than it was. There were plenty of electrical outlets with both American and British sockets. We had no problem keeping two cell phones, two tablets and two fitbits charged. The love seat is fine. There is adequate storage space and the butler stowed our empty luggage so we wouldn't have to worry about it. TIP: Don't remove your stateroom luggage tags. You'll need them to find your luggage at disembarkation! The balcony was large enough for a table and three chairs plus two loungers. The bed was very comfortable, however they do not use typical American sheets, on board, but rather European duvets. Very comfortable, but not what I'm used to. The bathroom was functional, with a private toilet room and a private room for showering and bathing, The tub was jetted and offered a very relaxing bath with bubbles. The towels were not soft at all, The teri cloth material made for the worst towels I've experienced in 25 cruises. The suite's bar was stocked with loads of teas, coffee and cookies. My wife and I each chose a brand of alcohol. I requested Crown Royal, even though it was not on the list offered by Cunard. The butler made it happen! The fridge was stocked with Pepsi, Diet Pepsi, 7-Up, tonic nd soda water, Carlsberg Beer and plenty of water, Again, our butler replenished our bar twice a day! We dined in the Queen's Grill, which is the best dining experience on the seas, in my opinion. The menus are very similar to those in the Princess Grill and Britania Dining Room. The difference is we were invited to order off the menu at every meal, and the dining staff did their best to accommodate us. Among the items I ordered off the menu were: Caviar, shrimp cocktail, Dover sole, chateaubriand, lobster, veal parmasean, fettuccine Alfredo, pistaccio ice cream, french onion soup and several different salads. Basically, the sky's the limit, if they have the ingredients on board, The tables are close together. My wife and I were seated at a table for two, but conversed easily and often with diners at nearby tables. When we wanted privcy, we were left alone. However, we all became instant friends. Here's a tip: Be the first to say hello to someone and do it early in the cruise! Coincidentally, one gentleman, at a six-top next to us, turned out to be a Cruise Critic member I had conversed with on line! He and his wife were positively charming! I found the entertainment on board to be excellent. The big production shows were good, but not amazing, Headliners like the magician and acrobatic dance team were marvelous. And it seemed on any given night there were six or more venues offering music and fun. I've never experienced such a wide variey of musical enterrtainment on any ship I've sailed. It truly was a highlight of th cruise.And it meant fewer crowds. We never had a problem finding a table or a seat in the showroom for the late shows. The only bummer was the Grills Lounge never had live entertainment. The enrichment activities were a disappointment. Cunard offers wine tasting seminars on its web site. High end wine seminars. However, after pre-booking a very expensive tasting, we got on board to learn the wine seminars were canceled. In fact our sommelier told us they han't done the high end wine tastings in six months. Cunard refused to credit the money from my canceled wine tasting to my shipboard account and told me I'd have to try to get refunded when I returned home. VERY POOR CUSTOMER SEVICE on that! Tip: Do NOT PRE-ORDER WINE TASTINGS! There were 3 speakers on board. One was a retired fighter pilot, who offered some fun anecdotes about his flying career. The other two sounded so boring, I cannot even remember them. I believe one woman was discussing the film career of an actor I've never heard of. We did not use Cunard for shore excursions. We booked everything independently. I suggest you consider private independent shore excursions as well. Remember, every group tour moves as fast as its slowest member. Everyone else has to wait on the slow poke. You may only have one shot to visit some of these ports. Do you relly want to wait on that last person? Additionally, Cunard builds profit into its excursions. The independent tours are almost always cheaper. Cruise Critic has an excellent section devoted to independent tours. Disembarkation for this cruise was difficult, because we got off in Kiel. It is an hour+ drive to Hamburg from there. It's pricey and difficult to reach the airport in time to make flights to the USA. Many people opted to spend an extra day in Hamburg. Don't take the negative aspects of my review as an indication I was disappointed. I was not. I will definitely cruise Cunard again if I can find the right itinerary. And I will definitely book Queens Grille for the dining experience. These reviews are supposed to help future cruisers prepare, I hope I have! Read Less
Sail Date July 2019
We have been on all 3 Cunard ships which are all beautiful and very well presented. The staff are second to none and very helpful. We chose this cruise and had booked a year in advance whilst still on board in 2018. It was our ... Read More
We have been on all 3 Cunard ships which are all beautiful and very well presented. The staff are second to none and very helpful. We chose this cruise and had booked a year in advance whilst still on board in 2018. It was our wedding anniversary on the 24th June so we like to go away the same time every year. We don't mind where to as long as it falls on our anniversary date and as long as we are on board a Cunard ship! Our stateroom was serviced twice daily and a turn down service for the evening with chocolates provided, just before bed time (as if we hadn't already eaten enough) and tomorrow's programme of events to browse through and plan tomorrow, before some very much needed zzzzzz's after such a fabulous day/evening. We usually chose a large table of 6 for dinner as we enjoy meeting like minded cruise buddies. Two of our 'tablemates' we'd met on a previous cruise the year before (we had arranged this with them and are certainly now lifelong friends). We met two other guests who were delightful. We all had a lot in common particularly when it comes to cruising! The food was very well presented and tasty. The Lido buffet on board is fabulous. The food is fresh and plentiful in choice. Despite being in the Grills, we still love a wander through and maybe a little nibble here and there ;) The entertainment on board is amazing. I particularly enjoy the Cunard singers and dancers and all the other shows and guests appearances/entertainers. Also during the day on sea days, we love going to the on board speakers insights/enrichment talks. They are very interesting and have met some really lovely speakers from famous sports people to pilots to ex-policemen/detectives. There is always plenty to do around the ship on sea days and of course there's the swimming pools and hot tubs and the gym if you feel you need to burn off a few gained pounds! The service on board from the stateroom steward to the waiters and sommeliers to the cleaning staff and pursers desk are always so helpful and nothing is too much trouble. They are always welcoming and are very polite and say 'good morning' or 'have a good evening'. The shore excursions are varied and interesting. The coaches are clean and comfortable and the guides are very knowledgable. I love the fact that we can book an excursion and know the ship will be waiting for us whether we are late or not. We have travelled with our grown up children who equally love the Cunard ships. We haven't got grandchildren yet but I'm sure they would love it with their very own special area and staff to entertain them on sea days. We will certainly book again soon. We just have to save up the pennies first :) Read Less
Sail Date June 2019
We love to travel but have never had the urge to cruise. Wanting to see the spectacular scenery of the Norwegian Fjords, we felt that a cruise would be the best option. After extensive research, we opted for Cunard as we enjoy fine ... Read More
We love to travel but have never had the urge to cruise. Wanting to see the spectacular scenery of the Norwegian Fjords, we felt that a cruise would be the best option. After extensive research, we opted for Cunard as we enjoy fine dining, dressing up and don't like large crowds of people so thought a smaller ship would suit us best. We also prefer to keep ourselves to ourselves and so opted for a Princess Grill Suite so that we could request a table for 2 and eat when we wanted to eat rather than at set meal times. The added bonus of a private deck area also appealed as we felt it would be less crowded and Cunard also seemed to have more of a traditional style and less glitz which we felt would be perfect for us. Aged 46 and 50, we were rather nervous that cruising was for 'older' people and that there would be nothing for us to do other than watch the scenery go by, however we couldn't have been more wrong. What a stunning ship she is and so much space everywhere you never felt like there were more than a few hundred people on board! We never got bored - in fact i never really had a chance to just sit quietly and read during the week. We listened to some really interesting speakers during the sea days in the theater, attended gin tasting one afternoon, used the golf nets for some light exercise and never wanting to miss the delicious afternoon tea, found ourselves in the restaurant rather a lot of the time! The service in the Princess Grill restaurant was outstanding and the food was amazing at every single meal. From breakfast to lunch to afternoon tea to dinner, the menus were varied, interesting and the food just delicious. The Grills lounge was also a wonderful quiet area to enjoy a pre-dinner cocktail or two. We stumbled across the commodores club halfway through our cruise and enjoyed some fabulous cocktails in there each evening served with canapes and listened to some lovely live music. There was always a low level buzz in this large bar area and we loved the atmosphere. We loved dressing up for dinner each evening and the 2 gala evenings were great fun as the atmosphere on the ship racked up a notch! The theater blew us away! We visit London regularly to take in shows and the theater on board was on a par if not better than most west end theaters. The entertainment was varied and good fun and we found ourselves attending the late show every single night, before popping to the casino or one of the bars to finish off the evening. With so many beautiful public areas and bars, you could always find somewhere quiet to sit and enjoy a drink, however with such amazing weather and spectacular scenery we found ourselves up on the Grills deck on the super comfy loungers watching the world go by most of our spare time. We booked a couple of excursions through Cunard and both were really enjoyable and well organised. All four ports we visited were interesting and we liked the fact we could just get on and off the ship throughout the day if we chose to. We stayed in cabin 6099 - a Princess Grill suite which was the perfect size for a one week cruise and we enjoyed watching the scenery go by on the balcony. Our steward was lovely and we had no issues at all. We wanted flexible dining times and a guaranteed table for 2 which is the main reason for choosing the suite. Also the added private deck areas were important to us as we are very quiet people! We had no complaints with embarkation or disembarkation. Both were effortless and so much nicer than the airport environment. All in all, we had an unexpected amazing week and didn't want it to end. We were so impressed, we have booked a 2 week cruise on the Queen Victoria next summer to The Baltics to experience some more wonderful countries of interest which we probably would never get to visit. We have pushed the boat out and booked a Queens Grill suite so that it will be a slightly different experience and are really looking forward to our second cruise :) Read Less
Sail Date May 2019
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location ... Read More
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location the balcony had a solid front which didn’t cause any issues A very calm transit through the Bay of Biscay Food and waiters in Brittania we’re excellent best we have had (Alex and Jeffrey) New Year’s Eve was spectacular We enjoyed all the ports, disappointing that we didn’t get into Madeira, this was due to the weather, it was not safe for the tenders, very scary watching other tenders going into port Would highly recommend a very good cruise The only negative I have is the high costs of the drinks and the cost of spa treatments, if only they reduced the prices t am sure more people would indulge Read Less
Sail Date December 2018
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably ... Read More
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably the best to date. We were also glad to see that Cunard were maintaining the dress code, I did not see anyone who was not dressed to the correct standard. The dress standard is what Canard is all about. The dining staff were extremely attentive and were very keen to try and please. The ship was decorated beautifully in readiness for Christmas, we even had a small Christmas tree in the room. Our Stateroom was very comfortable, the Cunard staff could not do enough for us, nothing was too much trouble. The enrichment activities were wonderful, in particular the NASA talks by Jim Kennedy. Overall the evening entertainment was to a high standard in particular the Cunard show called Hollywood nights, especially the new introduction of the "Greatest showman" which we thought was stunning. Most of the evenings involved late night drinks in the Commodore club listening to a pianist/singer. Overall a fantastic cruise Read Less
Sail Date December 2018
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. ... Read More
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. Embarkation was a fiasco and disembarkation wasn't much better .StateRoom and table for dining not assigned when we boarded the ship. Don't bother with the Verandah as I thought the meal wasn't worth the extra although the service was good On the whole though the food in all the other restaurants was very good. The two gala nights weren't what I would have called special.The Roaring Twenties night was neither roaring or Twenties, dancing was done to contemporary music,a big let down for me and my partner. The ports of call were lovely apart from Corfu and the excursions were overpriced for what they were.i shan't talk about the exhorbitant drink prices and the added 15% "for your convenience" charge. On the whole it was an enjoyable cruise but not quite the experience that I was hoping for. Read Less
Sail Date October 2018
Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with ... Read More
Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with a complmentary bottle of bubbly which we drank sailing out of the harbour. The cabin was a good size with reasonable sized bathroom. The toiletries were replaced daily. Great cabin, beautfully presented and tasting food with superb service from all staff. One day we had breakfast delivered to the cabin and we ate on the balcony as the sun rose. The entertainment was first class and the enrichment lectures very informative and entertaining. We used the gym daily and my partner had a treatment from the sports therapist which was very beneficial. We used the complimentary launderette several times which minimised the weight of the suitcase. Special thanks to the Chief Engineer for making my partner's first cruise unforgettable. Read Less
Sail Date August 2018
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We ... Read More
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We like Cunard because of the upscale atmosphere, almost no kids sailing on this itin, low key approach to onboard sales, formal nights and size of ship, Absolutely no complaints. The Victoria was in amazing shape, very clean, beautiful, no areas in need of help. Food: their buffets are excellent, so much choice, no cutting back on 'upgraded' options like smoked salmon, fish, good cheeses, etc. I am a pescatarian but never felt underfed in any way. The Britannia DR fell a bit short for us. Small portions, especially the fish & seafood entrees and the deserts were disappointing... often lacklustre, very small portions and missing visual appeal. Having said that, the chocolates/candied ginger etc served with coffee were always a lovely touch. Oh, and lunch in the DR on the last sea day was the best meal we had all week in there. We had dinner in the specialty section of the Lido. We went on Asian themed night and it was excellent. Highly recommend. Wonderful food, great service, best desert of the cruise. Nice and romantic with a table for 2 next to the expansive windows. Entertainment: was mostly a miss for us. They work their singers/dancers to the bone, with 3 different shows on a 7 night sailing, performing 2x night. The singers are ok, but not good enough to warrant several solos each over the 3 shows. We left half way through the 2nd night of the 3 but decided to give it another go on their final night (day 6) That show was better than the other 2 combined. The 3rd? night of the cruise they featured a comedian from the 60's? Somewhat famous from UK telly from years back, apparently, but as Canadians in our early 50's we thought he was dreadful. Jokes we've heard before from better performers, a ridiculous song about Viagara... ouch. Just when we'd about given up on good entertainment in the theatre space, they piled in on the last 2 nights and there was almost too much to choose from. A great men's quartet for singers, and a wonderful Australian violin player, who was actually funnier than the 'comedian'. I think Cunard need to scrap their entertainment director and start fresh. There was certainly no lack of $$ put into the costumes, they were abundant and well done, but the song choices, boring choreography and muddied themes make the production shows a sad experience. The casino was ok, but the slot machines are old and extremely stingy. What was great, as always, was the live music. Always something going on, no holding back on the budget for musicians, which definitely adds to the overall atmosphere of the ship. Read Less
Sail Date August 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
Sail Date July 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
Sail Date July 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
Sail Date April 2018
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping ... Read More
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping centre for a bit of retail therapy before embarking the ship. We were pleased to see the ship berthed at Ocean Terminal. We arrived at noon and were processed fairly rapidly but had to wait again to go through security as the ship wasn’t ready to take on passengers. The wait wasn’t too long though - our cabin, Deck 1 outside midships was ready and waiting for us. We dumped our stuff and went to the lido for lunch before it got busy - the ship was full and the Lido the only place to eat if you are not in Grills. The ship was still decked out in its Christmas Finery and looked fantastic. This was our first time back on the QV since her refit. The new wall mounted flat screen TVs are a great improvement. And at last Cunard have put in tea and coffee making facilities in the cabins. Hemispheres is now the Yatch Club and Britannia Club dining is now available for those who want to pay the extra. She does look a little drab in parts though - but not in the main passenger areas. Before we left S’ton, and just after muster stations, Commodore Rynd announced that due to the high winds and sea state we would not be going to Bruge but heading straight to Amsterdam to up our chances of getting into Ijmuiden and the North Sea Canal. This turned out to be a good call. There was a force 8 blowing for most of the journey over to Amsterdam. The QV proved to be very steady given the weather conditions. This gave us an extra sea day to relax. Very welcome after a busy Christmas. We were disappointed not to visit Bruge but I have visited Bruge on a number of occasions inc a long weekend (which I would recommend to give it justice). We took the opportunity to lunch in the Verandah Restaurant. It costs $20 but we think it’s worth it. It was already fully booked up for Dinner throughout the trip. I attended one of the guest speaker presentations - it was OK. It was interesting to hear a barrister talk and how Programmes such as Judge John Deeds give such a false impression of how the law works. We arrived in Holland about 9pm ships time (the QV stays at GMT throughout the trip). It takes about 3 hrs to get through the lock and North Sea Canal into Amsterdam - but lovely calm waters. On New Years Eve We breakfasted in the Britannia Restaurant where we took most of our meals. We then set out for the railway station that is a short walk away from where the ship berthed. We decided to visit Delft as it was a miserable day weather wise and we have “done” Amsterdam on numerous occasions before. There are regular trains to Delft, a lovely little city famous for its pottery and the home of one of the Dutch masters Vermeer. It takes about an hour to get to Delft and cost €26 return each. The journey takes you to the Hook of Holland. You really get a sense of how low lying Holland is and how vulnerable to the North Sea. The Vermeer exhibition is worth a visit if you are interested in how Vermeer worked with light and texture. We arrived back on the ship at 5 ish. Grabbed a scone or two from the Lido and relaxed with a drink before getting ready for New Year’s Eve Celebrations. The QV is much more a party ship on the 5 day trips. The average passenger age must drop by a half. I think there were more people from Japan, Germany and the USA than I remembered from the trip we did 2 yrs before. Everyone I saw was glammed up and the ship and it’s occupants looked fantastic. There was lots going on all over the ship. We watched the Dutch New Year fireworks at 11pm ships time. The Dutch had been letting off fireworks throughout the day and it really goes ballistic at midnight with displays taking place everywhere you look. This time there was literally our own display just off the bow of the ship - amazing. Luckily it had stopped raining too so there was many of us out on deck watching the show with lots of oohs and wows. We then celebrated GMT New Year with the Commodore and ships company in the Atrium and a Champagne Waterfall followed by a boogie in the Yacht Club. We left Amsterdam at 9am on New Year’s Day. This was the first time we had traversed the North Sea Canal in day light and was quite interesting. We ate in the Verandah restaurant again and had a fantastic view of the scenery and lock. We were heading for Cherbourg so effectively another sea day and another very relaxing day - busy doing nothing. We went to the show Hollywood Rocks that we enjoyed. The standard of singers and musicians throughout the ship is fantastic. It’s what sets Cunard apart for us though on a completely different level Thomson/Marella’s Entertainment teams are also second to none. The weather in Cherbourg was dismally wet and windy - but this is winter in the North Sea and Channel so our expectations were not high. We wandered the town, bought wine in Carrefour and returned to the ship. We were told by the Commodore that the weather would be very poor - storm force 10 with 9m waves. He would hug the French coast till 10.30 pm then make “a run for it” my words not his, The winds would be hitting us broadside so to expect some sudden movement and keep fingers away from doors! And so it proved. The QV handled the storm very well. We had chosen midships and deck 1 as it’s the most stable part of the ship and apart from the odd bump it was not an uncomfortable night although the noise of the waves hitting the ship was quite loud - the downside of being so low. However we did suddenly list to the left and kept listing for quite a long time before gradually righting. It certainly sent things flying off shelves - a reminder that we are not in a state hotel. We learnt next day we had a 7 degree list. The high winds in Southampton also meant we were unable to dock at the Ocean terminal where our car was - coaches therefore would ferry us back to ocean terminal. Disembarkation was reasonably straight forward though having to wait for coaches delayed our journey home by an hour but at least we were all safe and sound. A very enjoyable trip. In general. The cabin was well looked after by our steward, the food and choices were excellent, we only saw one show and that was very good. It was reasonable value for money. I would recommend the Verandah lunch if you are Britannia Class Cunard’s drink prices are getting very steep and worse for us sterling using Brits - the service charge on drinks is an American habit that is not necessary. A free glass of bubbly at midnight would have been graciously accepted especially as Cunard changed its World Club criteria from 5 + night’s to 6+ night’s just before the 5 day cruises took place - so World Club members didn’t get a cocktail party and us platinum members didn’t get a wine tasting or priority embarkation. We didn’t take any excursions as happy to do it ourselves. Would we do it again - there are other places to celebrate New Year we’ve yet to try. Read Less
Sail Date December 2017
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to ... Read More
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to Southampton was almost 2 hours. Embarkation was smooth and trouble free. The ship itself was very nice. It was a bit glamorous and was still decorated for the Christmas holiday. All public areas were very clean and the ship itself is spacious. It was larger than I expected. The cabin seemed to be of almost standard size compared to other cruises, but had a very small bathroom – 1 sink, and a tiny shower. I found the number of electrical outlets to be adequate for us. The bed was very comfortable with extra pillows (5). Closet space was tight. There were plenty of bars on board, including an English Pub and a Gin Bar. Entertainment was fairly respectable: top floor had a piano player in one lounge, and then a live band mixed with a disc jockey in the dance room next door. Occasionally there was a Harpist or a quartet in the main lobby. Also the orchestra would play once in a while in the Queens Room. There were 2 shows each night in the Main Theater. I’d give each venue and performance a 4 out of 5 rating. Something I thought was interesting – one show was called Hollywood Rocks. They performed some song & dance from Hollywood for almost an hour, then ended with 7 Abba songs (which was the best part) … but Abba has nothing to do with Hollywood. The main dining room was very nice – good menu and very good service (incredibly speedy service from my experiences with main dining, and always with a smile). The buffets were always good but especially the New Year’s Eve midnight buffet (however, I missed it, but my travelling companions went on and on about how nice it was). The New Year count down was great. We were in port in Amsterdam for the midnight count down(11pm ship time) & an impressive fireworks display, then down to the main lobby for the ships countdown(midnight ship time). Cunard did it right; providing multiple venues on board to choose from. We chose the Queens Room where the orchestra was playing. Count down, hats, noise makers, balloon drop, and glasses of Champagne were provided. The casino was lively and the dealers made it enjoyable. The casino used American dollars which surprised me. Due to poor weather our stop in Belgium was cancelled, creating a 2nd sea day. We had 2 activities pre-booked for Bruges via the internet, confirmed 3 weeks prior to the cruise. We lost both with no refund. My advice would be – Do Not pre-book anything unless it’s through the ship itself. The other 2 stops were interesting - Amsterdam & Cherbourg. However …. The ships staff seemed to be put out – especially the bar staff at the Pub. Wow, these guys were terrible. They were always grumpy with a short attitude. With the other staff it was hit or miss with how we’d be greeted and treated. Maybe it's just the British attitude, I don’t know, but I certainly didn’t like it. The daily activities were hit or miss too – people would show up, but the event might be cancelled, you just never knew. The fellow passengers on Cunard were ok, but a little stand off-ish and boring. Dare I say "non-adventurous"? We are used to warm weather cruises, to destinations like the Caribbean and Mexico; usually with Americans, and I’ll say that Americans are much more enjoyable to be with. Dressing up in the evenings was very nice, our group enjoyed that, with Tuxedos and formal gowns for New Year’s Eve. Another cruise on Cunard? I might be talked into it one day. But my next cruise will find me back on Windstar. Read Less
Sail Date December 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
Sail Date November 2017
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
Sail Date September 2017
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the ... Read More
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the impossible if you wanted to: lose weight while eating well on a cruise! The Lido buffet was as sumptuous as you're likely ever to find in a buffet -- including such delicacies as venison. The ship was 100% sold out for our cruise of the Adriatic and Greek Islands, yet it never felt crowded. The shore excursions (and embarkation and disembarkation) were executed flawlessly without waiting and without making you feel like cattle on a drive. The dress code is a plus as far as I'm concerned. Two black tie nights out of seven is just right, and jackets without tie the others is dressy enough to be special without being burdensome. Most of the entertainment -- pianist, humorist, etc. -- was very good. Only the resident company of dancers and singers was disappointing. All in all, if you're looking for top-shelf service, food, ambiance, accommodations and general elegance, you'll love Queen Victoria. If your idea of a cruise is to stay in cutoffs and flip flops 24/7, then this ship is not for you. Read Less
Sail Date August 2017
I have a bucket list and a cruise including the Greek islands was on it. I'm retired with a flexible schedule so at least weekly I get on the internet looking for cruise deals that hit that bucket list. This 14 night cruise popped up ... Read More
I have a bucket list and a cruise including the Greek islands was on it. I'm retired with a flexible schedule so at least weekly I get on the internet looking for cruise deals that hit that bucket list. This 14 night cruise popped up offering a great price for a balcony cabin. I checked reviews on the Cruise Critic website and became worried that this was a gamble that might not pay off. My fiance and I like dressing up for dinner and Cunard's evening dress code seemed a perfect fit. If the previous Queen Victoria cruise reviews were true experiences I believe Cunard has taken action to improve every aspect of the cruise experience. I cruise at least twice a year and previously cruised 15 cruises with Royal Caribbean, Princess, and more recently Celebrity. The Britannia dining room food we experienced offered a menu that was different every night, beautiful presentation, perfectly cooked, served hot, well seasoned, and an adequate portion size. I never eat desert at home but we got hooked on their excellent deserts! We ate the buffet for breakfast and lunch and enjoyed the very tasty food. The fish was being cooked behind to the buffet line and was excellent! I noticed a woman daily checking the dinner meals coming from the galley and checking the buffet food and always checked with us for feed back. We never felt the need to try the upscale dining rooms. At home I drink Cabernet blends and I didn't find a red wine I enjoyed and the onboard drink and wine prices are expensive ... my fiance enjoyed the better house Chilean Chardonnay next time I will bring my own on board and pay corkage. The balcony cabin was a nice size with adequate closets, a comfortable bed, a large flat screen tv, nice sized balcony, and our room attendant was pleasant and did a great job. Getting on and off the ship was fast and efficient. There was no waiting around for the room to be ready and our suit cases beat us to the cabin!! Every night we attended the 10:30 show which featured British entertainers and the house entertainment groups were very good. Everyone on board was very pleasant. We took one ok excursion in Corfu otherwise we did our own thing which for us worked out well. The ports were half good and half were lame. We will check first with Cunard for our next cruise! Read Less
Sail Date July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
Sail Date July 2017
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave ... Read More
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave us the chance to see both for longer. We enjoyed the activates on board, in particular darts and trivia's, the entertainment staff were the best we have ever encountered. The food was very good and in the dining room, not over facing, if you wanted more you could receive more (other cruises tend to put too much on a plate, which means a lot of wastage). Our friendly waiters, Marina and Glen, went out of their way to ensure we enjoyed our meal The taste of the food, in particular Cheddar Cheese, brought back memories of how it should taste. I was able to have kippers every other day, and the waiters didn't think I was asking for 'capers'. After this first cruise with Cunard we were very impressed, and may have now become our favourite Cruise Line, but future cruises would depend on the itinerary. Read Less
Sail Date March 2017
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
Sail Date October 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
Sail Date September 2016
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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