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241 Cunard Queen Victoria Luxury Cruise Reviews

Check-in at terminal Cunards own terminal at Southampton made this a smoother experience than some of the ones I have had with Silversea. Staff friendliness was on par. First impression of the ship when entering Cunard ... Read More
Check-in at terminal Cunards own terminal at Southampton made this a smoother experience than some of the ones I have had with Silversea. Staff friendliness was on par. First impression of the ship when entering Cunard certainly wins on the wow factor when you enter the ship, although the area around the lifts was very very crowded, and little direction provided. Suite On Silversea we have only stayed in a balcony suite, on Queen Victoria we splashed out for a penthouse. Size and layout of the Penthouse was probably in line with a Medallion suite. Preferred the penthouse on Queen Victoria. Dining We were in the Queens grill, who's food was on par with Silversea, but not as much choice. I was expecting a different menu to that served in the Brittania Room, however it was always the same, and tended to be luck warm. There was an extra a la carte menu that on longer cruise would have been available, but not on this one. Lido grill on Queen Victoria - only visited this once and would not go back - people were jostling and pushing in as if they had never seen food before. Afternoon tea - I was looking forward to this on Queen Victoria as its one of Cunards signature activities, however due to the short cruise this was only offered on one day, and the queues were unbelievable. After 1/2hr of queuing I gave up. Lots of people were complaining. Silversea wins hands down on this. The Theatre The theatre on Queen Victoria wins by a head. The changed design on Silver Spirit from the Whisper or the Shadow leaves a lot to be desired - seats are uncomfortable and the drink tray too small to hold a wine glass. Entertainment This was a short cruise so only saw a comedian and a show on Queen Victoria, however the show dancers and singers far surpassed the Silver Spirit entertainment team. Spa Bought a 2 day pass to the thermal spa on Queen Victoria, but there were so many people using the facilities that despite visiting several times a day was unable to spend time on the thermal beds, or the beds by the hydro pool, which in my opinion was too small for the 2 water jets. Silver Spirits thermal area has never been busy when I have used it, so wins hands down. Dismebarkation Cunards idea of having Princess and Queens Grill customers go to the lounge to await departure sounded good, however the room was not big enough, and getting from the suite to the room, as I have already said, was a nightmare. When trying to get off the ship, the lifts were still as bad, and once we got downstairs had to then go up a floor to join the end of the queue. In comparison disembarkation from Silversea is a breeze. Overall thoughts Queen Victoria is a lovely looking ship, light and airy, staff were friendly and approachable. Our penthouse suite was amazing, and if the weather had been better I would have spent lots of time on the balcony. I did not like the lido, disappointed about afternoon tea, and the lifts were a complete nightmare - embarkation morning we queued for 1/2hr to get from our room to the 11th floor, where we had been instructed to wait. Why doesn't the ship have a dedicated lift for Princess and Queens Grill customers. I appreciate that the Silversea fleet have lot smaller vessels, but they win hands down for their lift service. Would I go on another Cunard cruise? Possibly, but if I did then I would have have to stay in a Princess or Queens Grill suite as no way would I want to have to use the Lido restaurant. After adding up what we spent on drink, suite cost etc, Silversea, if looking at a balcony suite, still comes out the better option cost wise. Read Less
Sail Date October 2012
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most ... Read More
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most convenient of any other ship that we have been. I never got turned around in the wrong direction as I have on other ships. The main theater and entertainment was of a better quality than any other ship we have been on in 25+ years of cruising. Drinks were only served in the private balconies so waiters were pestering people to buy a drink. There was no place to rest a drink in the auditorium if you brought one in with you. A big minus was the fact that there were no hand rails in the theater so it was hard getting up and down the stairs. I saw several people fall during rough weather.The lectures and lecturers were top notch as well as other entertainment. None of the venues were too crowded that you would have to come extra early to get a seat The cabin was about average in size and didn't have as large a TV screen as some other newer ships. There was adequate storage space but the closet door interfered with the bathroom door. The bathroom was way to small with a tiny sink that constantly spewed water all over. They shower was almost too small to use without getting water out in the bathroom and the shower head was fixed in place so you could not direct it around your body.There was no night light in the bathroom and nowhere to plug one in. We missed having a bath tub like Holland America and a few of the upscale cruise lines.The refrigerator was of an adequate size and not a lot on mini bar stuff jamming it up. The door to the balcony was on hinges instead of an inconvenient sliding door. Launderettes on each deck were small but very convenient. The ports of call were nice and it was easy to disembark and return. The main dining room was laid out good and had more room between tables that some of the other new ships. The food was good as well as the wait staff. the cafeteria was laid out well and the food was of a better quality than other ships specially the coffee and tea. Eating in the Pub was nice and it was not surcharged like some other venues. All in all it was a very pleasant trip and I am hesitant to back on other cruise lines when comparing the bottom line. Read Less
Sail Date March 2011
A couple days after leaving the Star Princess in Civitavecchia, we returned to the port and boarded Cunard's Queen Victoria on September 25, 2010. As we approached the ship I was impressed with the beautiful exterior of navy, red and ... Read More
A couple days after leaving the Star Princess in Civitavecchia, we returned to the port and boarded Cunard's Queen Victoria on September 25, 2010. As we approached the ship I was impressed with the beautiful exterior of navy, red and white and remember thinking it was the most stunning ship I had ever seen. Embarkation was smooth, though I was not excited about having to leave my passport with the staff in exchange for a ship card that I was told would serve as my passport for the next 12 days. As we entered the ship and approached the main elevator a perfecty dressed young man stuck out his white gloved finger and pushed the UP button. That was the last time in the next 12 days that I was of the impression that we were on a luxury cruise ship. Somehow the term luxury was transformed simply and completely to uninviting. It began with the note on our bed as we checked into our room. Not really welcoming as much as warning us of the need to follow the dress code. The room steward was great. Similar to every other steward serving us on every other cruise. They have all been wonderful. There were four us of traveling together and we had a lot of fun comparing Princess to Cunard. "One up for Princess" became a common response as we made a game of comparing the ships and continued to be genuinely surprised that Cunard is considered luxury. Here are a few examples: The buffet was very small and had a limited selection. This is fine for the multitudes of elderly folks on board who don't eat much I guess. I'm guessing they save a lot of money on food compared to the ships that attract guests under 70 years old. We packed formal attire on our 35 day vacation specifically because of the "strict" dress code which said you are not welcome in any public area without a jacket after 6pm. I was quite surprised the first evening as I was the only one in the buffet with a jacket. We watched an elderly guy walk by with a speedo and a tee shirt. What is it that makes Europeans think speedos look good? When I asked this question to a very nice Englishman, he explained that it is not the Europeans, its the Germans. lol. We wanted to make use of the formals we had been hauling around for a month so we dressed up and went to the dining room on day 3. The service was as perfect as any other cruise and the food was fine. Unfortunately we only ate in the dining room twice because we couldn't find any food offerings on the menu that weren't overly gourmet. I determined that fancy names of the uppity food must be necessary to maintain the illusion of luxury. The ceilings generally felt way too low. We often felt enclosed and dark wood paneling throughout the ship didn't help. There is actually a "tunnel" leading to the lower level of the theater which I would not recommend to anyone suffering from claustrophobia. For some reason many of the ceilings were dripping water. Buckets remained sitting on the carpet catching drips for 5 days at a time before being moved to catch drips further down the hall. Very strange and I have to assume this was not the normal experience for Cunard. Our state room had less closet and storage space than Princess, but it was adequate. Barely. Finally, score one for Cunard. They had an ice cream machine and served juice in the buffet all day. Self served that is. They don't serve drinks like most cruise lines do. You go get them yourself. In the buffet area of the Princess ship there was an abundance of help just waiting to take your plate and to assist you in finding a table. When you arrive at the table it is set with the cloth napkin and dinnerware so you don't have to pick it up yourself. Then, they serve juice, water and coffee so you don't have to go get that while your food is getting cold. Now that's white star service, and we didn't find it on Cunard! And what is with the serving trays? Old beat up fiberglass trays that filled our hands with figerglass slivers if we weren't careful. Strange. The music on the QV was a mixed bag. On one hand their band, Changez, was fantastic. Great talent. On the other hand, I kind of felt sorry for them because they seemed bored playing for a crowd that didn't appreciate upbeat music. Generally the ship music was classical and appropriate to the age of the guests. Speaking of the age of guests, anyone booking a Cunard cruise needs to be aware of the fact that everything caters to an older clientelle. This is not necessarily a bad thing but it does change the feel and experience on the ship. For instance, it's hard to miss nap time in the Winter Garden. It seemed that everyday when we returned from a tour and walked through the Winter Garden we felt the need to tiptoe lightly as 90% of the room was filled with sleeping cruisers. We did find some entertainment in people watching. I've never before seen women cruise passengers dressed in business-type suits wandering around the ship decks with purses slung over their elbows. These were aplenty. And then there was the sweet little elderly woman who was walking on the treadmill clutching her shoulder bag....and the portly gentleman wearing a belt to hold up his swim trunks....and let's not forget the swimmer we ran into in the lobby in her Cunard bathrobe and Esther Williams swim cap. And I think I already mentioned "Mr. Speedo" at the ice cream machine in the buffet area. I figured if he didn't get escorted out I was safe without the mandatory jacket after 6 pm. One of our shore excursions was a trip to the Asian continent from the port of Istanbul. Our tour guide didn't speak English well enough for us to understand much of what he said, so he said very little. Mostly he just said something was "very important" but didn't even try to tell us why. He also used the word "normally" liberally and completely out of context. We had no idea of the significance of either of the stops on that tour. We decided to see if perhaps Cunard's luxury was hidden in its customer service so we brought up the matter with the shore excursion staff. Eventually they gave us a token discount rather than a well deserved refund. At least they were friendly. Unlike the woman at the purser's desk. In Croatia we boarded a shuttle bus to the port gate where a Croatian policeman boarded the bus and asked for picture ID. If you didn't have it, he kicked you off the bus and you walked a quarter mile back to the ship. Such was our luck. By the time we got there we were a little upset that they didn't bother telling us to have ID ready before getting on the bus. Lots of people were walking back and none were smiling. We went to the pursers desk to ask for our passports and I suppose we weren't being too friendly ourselves as we described our walk. The woman got defensive and said to my wife, "Lady its not my fault" Yeah, that went over well and fixed everything. She definitely shouldn't be working at a desk that requires Customer Service! One final observation before wrapping this up and getting myself on the "banned" list for Cunard, not that I would ever cruise with them again... We noticed that with the exception of the room stewards and the dining room attendants, most of the staff did not seem very happy. Not unhappy, but certainly not happy, like you would see on other cruises. I've found that attitudes/cultures in any organization generally originate from the top. I don't know if it comes from the cruise director, a woman that reminded us of Margaret Thatcher, or if it comes from higher up and extends to other ships as well. They could definitely learn something from this other cruise lines! Bottom line? If you are young or "young at heart" Cunard may not be the cruise line for you. Read Less
Sail Date September 2010
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"? Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet. Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun. Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately????? Most depressing of all, is no-one from Cunard it prepared to talk about this? Have fun but if you want to go cruising try another cruise-line? Read Less
Sail Date November 2018
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
Sail Date September 2017
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time ... Read More
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time as we would normally such as the ridiculous price of wine which we would not boost Cunard profits by paying for it, 5 formal nights on a 16 night cruise was too much, we did all formal nights and enjoyed them but cruise was 3 cruises really so this was why so many, however main issue with dress code was ALL other nights required jacket for dinner which made it impossible on some port days so maybe this could it'd be relaxed to smart casual - even if that meant long sleeved shirt etc, and dress codes were not enforced outside restaurant, seeing nearly everyone in formal dress in theatre after dinner and some in t shirt, shorts and sandals was a bit galling especially as air conditioning was not really effective. Another thing we didn't realise when we booked it was the price of drinks, especially wine - with all drinks having 15% service charge (what service) made drinks so expensive, A British Style cruise on a British ship...... not really, it was all so American, but let's look at it in a bit more detail. The ship, nice on the whole, rear deck huge since refit but shade areas not adequate, even some of the crew questioned why this was not done better, The pool was in parts out of action first 2 days with steps and woodwork around pool being sanded and oiled..... it's just come out of a refit ! and last 3 days pool was roped off half at a time to have woodwork oiled again.... and the smell of teak oil in the heat especially with people having breakfast and dinner on deck was terrible. Food... pretty abysmal really, often bland and poorly presented on the plate - if several people had same dish every one was presented differently sort of taking the edge off a restaurant dinner visually, it made it somewhat easier to accept that after arriving back from an excursion or port day and not eating in the Britannia restaurant as we didn't have time to dress up,in fact once we discovered on the whole food in Lido was better we chose to eat there some days. Lido food was ok, it was pretty obvious in all restaurants food was on the whole frozen and stored from start, bread was often cold in middle and soggy on surface, pastry was often like tasteless cardboard - maybe bread rolls were fresh ? But croissants came out frozen in a huge plastic bag. Breakfast was best meal of the day, and evening supper in Lido was not fresh like so many other ships I have been on, it was dinner left overs on the hot plate. On the whole cold food was slightly warm and hot food was......warm Good curries in the Lido though Stateroom 7035 was generous size being on the corner, room and balcony were bigger than normal. Air conditioning above bed was at times to strong in its direct delivery but not so efficient at the ambient feel, and too noisy directly above the bed. Stateroom steward was nice and fairly efficient, seemed a general thing on board that bedding was not changed often, maybe once during the 16 nights..... that is only a maybe ! Service, even though 15% added to all drinks orders the service was terrible.... now let me clarify that, the waiters were good, some were really friendly and a pleasure to get to know BUT there were not enough of them, most of the time on the new bigger rear deck that was always busy there was often only 2 waiters, at a sail away there was a few more but so many people having to go to bar to get drinks or at least to get a waiter. Entertainment in theatre was generally not good, clashing vocals not in harmony, the orchestra were great and did some excellent music nights in the pub... they were terrific, as was the pianist/singer in the pub. Visiting acts were on the whole excellent. The team on the whole were good whether it was a quiz or introducing the acts but music on deck did seem like a private crew party, yes they need to encourage others to dance but they did take over at times, Corridors nearly always had cabin staff trolleys and trolleys with old room service trays on, previously on other cruises we have been amazed how invisible this appears, and cleaning stairs during the day making hand rails soaking wet..... surely this is normally done during the night ? Ports of call were generally good but not often though out, too short a time in port at times, for example most people thought an overnight in Kotor was preferred to visiting Zadar the next day. So many queues for bus transfers, in direct sun without shade whichever must have been awful for some of the elderly passengers, queue was so bad with no buses apparent in Barcelona we decided to walk and got back on ship before our friends who were at the half way point in the queue ! It became a joke that they should be renamed "Queuenard" Officers and managers didn't seem to do their job of ensuring things went smoothly, more uniformed officers needed to take control and maybe even speak to passengers. A lot of staff, especially Lido waiters and Lido Managers just walk in front of passengers at times blocking their route, I saw several times crew walking through doors and not only not holding the door for a passenger but just letting it go without a glance - some (especially Lido manager) needs to have some training in in basic manners. Several times especially when disembarking at ports of call uniformed officers tellingly crew to "wait!," Cunard need to try harder, maybe it's because Carnival now own so many cruise lines they are all blending into each other, but we were looking forward to our first cruise on "A Queen" and we felt so let down by Cunard, it could have been fantastic and yet turned out to be the worst of our 5 cruises to date even though it was the most expensive, Read Less
Sail Date June 2017
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings ... Read More
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings of a dollar to remember you had been to the USA. Initially there were in excess of 50 plus wanting to do a craft activity, at the end of the leg there were three - the same activity was repeated every leg of the cruise. There was so little to do that hundreds wanted to join the beginners Bridge class, but obviously they could not take that number. Likewise line dancing and ballroom dancing classes. There was ONE film in the afternoon of the first leg - Crocodile Dundee, 30 Years old!!! In the evenings the Dance Troupe were not considered up to standard to do a public performance. In the theatre at night ships officers, entertainment staff, ON CALL medical staff were all taking seats while passengers stood.The publicised details of lecturers, etc, bore little resemblance to who turned up. The biggest disappointment was the failure to honour the time spent in the ports of call. Booked ships tours were given preference, resulting in one case with us only being allowed off for 2 hours. We queued for an hour at San Francisco to get off and then were told the mooring was insecure and we could not get off. A day of cruising through the New Zealand Sounds was completely missed out, and the other was done in the dark. We could list a problem at most of the supposed ports of call. At Port Canaveral we had to go through immigration off the ship, and then wait in a freezing cold room with nothing to drink or eat, for five plus hours. On complaining we were told it had taken over six hours on other occasions. Staff were repeatedly rude to passengers. However the Indian and Philippine staff were brilliant. We paid £14,000 for this cruise and have been promised £700 of a future cruise! DO NOT go on Cunard. We have, over the last fifteen years, been on most cruise lines - we have NEVER experienced anything like this before. Beware of financially supporting Maitre'd whose wife supposedly has cancer. You will find it is part of a scam with Carnival/Cunard/P&O staff. Read Less
Sail Date January 2016
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which ... Read More
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which turned out to be a dreadful experience, all except for the embarkation process in Southport which was extremely well organised. The main problem for us was that the air conditioning in the cabins could not be adequately controlled so we spent the entire cruise either freezing or being excessively hot, At first we thought it was faulty unit, but when the technician came he found that it was operating correctly. We checked with other guests who had the same issue, so operating correctly must mean that you just put up without being able to control the temperature to a comfortable level. The other problems were due to the age of the ship, because the stench from the toilet/bathroom was terrible and the fittings in our balcony cabin were archaic! The TV was so small that we had trouble viewing from our bed, it was slightly larger than an ipad in size, then when movies were on it halved again. There was a grubby 2 seater sofa which was so uncomfortable that we could only use it as extra bench space. Our cabin was on a corner of the ship on level 7 which meant the glass doors were positioned so that no view was possible unless one stood directly in front of them. We found ourselves waiting for the time to pass quickly and felt a great sense of relief to finally disembark in Athens. It's now been several months since our cruise, and looking back we can only remember how very uncomfortable we had been for the entire time. Such a waste of money and time. Travellers be warned, because the Cunard advertising hype does not match the reality of the on-board experience. Read Less
Sail Date May 2015
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO ... Read More
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO the company lowered their prices drastically and unlike THIS year's price promise they would do NOTHING for those of us who booked early... loyal cruisers. I became more concerned that after two phone calls and six emails that their customer service was lacking. NOT because they would not refund me money or upgrade me BUT because they NEVER answered an email or a phone call, even about the health concerns. I even went to the headquarters in Valencia, California in person and was promised a call back within 24 hours. NO call or email. They still have NEVER responded to my emails or my calls or personal visit. Once on the ship I figured let's make this a wonderful cruise. Beautiful ship, GREAT CC members and folks on our table... but the WORST service of any of my 35+ cruises. Every time I ask for help or for an answer to something it was "we can not help you at this time". One woman was crying at the front desk because Cunard would not take her American Express travelers checks that she bought purposefully in dollars for her onboard expenses. She ask if they could help her figure out what to do and they answered "read the brochure". We had the worst dining room service (and I have traveled Carnival-once, little companies and the big ones) ever. I will say after seven nights of being brought the wrong order (expressly asking for NO gravy and having it swimming in gravy or for a potato instead of rice and being served extra rice), no cream for my coffee until everyone else was done with their coffee and only after asking EVERY night we (most of the folks at the table were angry) we got some relief. It was actually pretty funny. The waiter would bring the WRONG order, we figured we should just eat it and keep quiet then if someone said something he picked up the food (already being eaten) and passed it to the correct passenger. We laughed the time I ask for no croutons (as usual in my salad) and it came as usual, with them. The waiter started taking them off of my dish AS I WAS EATING... "I am eating the salad now, don't worry about it I can just push them aside". He put his serving spoon into my salad and started removing them, I said "PLEASE don't do that I am eating now", he kept taking them out -- the man next to me started throwing croutons into my salad as fast as the waiter could remove them... it was funny in a sad way. As a teacher I thought the waiter just needed some more training. We did take him aside and we (the table) told him he should write down the orders so he would get them right. He didn't listen and after the 7th night we complained to the head waiter and got a new waiter. Cunard still has not contacted me even though I wrote a long narrative on my comment card. As for my cruising I love cruising and will go back to RCCL or Celebrity or Princess where if I write an email I have an answer with 48 hours at the longest and have NEVER not been sent a reply to my pre or post cruise emails. Cunard NEVER AGAIN, and that is too bad. Princes is a great neighbor (Carnival, Princess and Cunard are headquartered here) in my city of Santa Clarita. They give generously to the charities I work with. Too bad about their sister company Cunard-WORST CRUISE EVER. GREAT CC GROUP. THANKS to everyone for making our Christmas exchange so nice. It was wonderful to pass some of you on our way to somewhere and have a friendly face look back at us. OF course a special thank you to Steve and Gayle who made the cruise extra special. We are still recovering from the whirlwind tour of their little corner of the world, Chipping Norton and everywhere possible north, south, east and west. What amazing hosts. AND I took Gayle to the 99Cents store in California! __________________ Read Less
Sail Date December 2012
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! ... Read More
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! Don't waste your money on that upgrade! This should read window with NO VIEW! Shame on Cunard for charging $400.00 more for a room that was no better then a inside cabin! Also if you are planning to book excursions, PLEASE MAKE SURE YOU GET THEM! We booked for everyday and didn't get the one booked for Bonaire, and when we got the tickets they said it was SOLD OUT! Then we went to tour desk found out nothing was left for the island! What a big disappointment in the tour desk. Also talked to the Supervisor on the ship and they did nothing for us! I rate this the worst cruise I have ever been on, and have taken 24 cruises!Be prepared to dress up every night, tux or sports jacket required every night.If you want a laid back vacation, this isn't it!Shame on Cunard! Very over rated! Will never cruise with them again. Do yourself a favor and go on another ship! Read Less
Sail Date March 2011
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other ... Read More
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other Curnard Queens. There is a lack of luxury one would expect for the price of the cruise, and when entering our "cabin" - we were very disappointed, as we have experienced more space, and storage area and usual complimentary items in bath area,on a smaller Carnival ship recently. The rules are the same as QE2 & QM2 regarding dress code, etc... but why ?? the food choices in the Britannia Dining Room were less that desired... and on three occasions after reading the posted menu we decided "it" was not worth all the bother of having to Dress for Dinner...SO- Lido - here we come ... and did many , many, many more as it was packed each meal - daily. Wondering why no shrimp cocktails were offered on the menu in the dining room - we did notice "others" with shrimp cocktails, etc., and other items not on the menu. When we asked about this, we were told that those special items had to be requested. (unknown to most) The staff in general were mostly rude and not very friendly at all, and when asked questions most acted as if we "bothered" that we asked anything of them. The ports of call were good as we expected, however the Cunard sponsored "tours" - were a rip off as most were just bus rides through the county side. The one exception was The American Landing sites in Cherbourg / Normandy and the Museum there. The Royal Court Theatre was very nice ( stadium seating ) and some of the shows were good. Over all, --- Not what what I expected for the price I paid ..... Read Less
Sail Date July 2010
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
Sail Date February 2019
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
Sail Date November 2018
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain ... Read More
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain of looked like dried on milk up the wall! They seriously need upgrading! The money Cunard have spent on upgrading has not gone into the balcony rooms, I guess it’s gone into the new luxury apartments! Cabin was not vacuumed for nine days! Had to ask for it to be done! Was not clean when we arrived! Food wasn’t great! The choice in the self service restaurant wasn’t good on some days! Shows were very good! Costumes were amazing! Commadores announcements were good, he kept us informed of the weather etc! The wine sommelier was excellent! The entry into Fort Lauderdale was long and tiring with only four immmigration officers to check in over two thousand Passengers! I felt sorry for the old and infirm of which there were many! The art classes were so busy with so many people we only went to a few then we gave up as it was to crowded! This was our tenth Qunard cruise! We won’t be doing another! Very disappointed! It is no longer a so called “luxury”experience! Read Less
Sail Date January 2018
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which ... Read More
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which was dead and was for most of the cruise. When I mentioned this I was told by one of the purcers " I don't like flowers" the food in the Britainia Resteraunt was bland, dry, cold and totally uninspiring. We ate most of our meals in the Lido which is a glorified canteen. One day in the Britannia Resteraunt we waited 30 minutes for our breakfast and was told by the waiter the kitchen could not cope because 500 people came in at once.....rubbish.....then proceeded to tell us if we wanted quick service get room service! There is so much more but I don't want to write an epistle. We informed the "powers that be" but people just did not care. White star service Nill, customer care Nill, the person giving the flower demonstration was a joke one arrangement fell apart.....the main speaker was totally boring and cristised other people in her field of work from the stage which was unprofessional. The Cunard standard was not evident on this trip. The Caberet Artists were excellent as were Cunard dancers, the Cunard singers were appaling. This cruise was a joke and I am not laughing. Read Less
Sail Date June 2017
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
Sail Date March 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
Sail Date February 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
Sail Date January 2017
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming ... Read More
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more. Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:. - 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Finally we arrived at the ship embarkation point. This was not at all a welcoming or pleasant experience. We stressed at this stage that our accounts were to be kept separate and we each registered a credit card however it became apparent later on that all charges had been registered under one card but in the name of the other! On arrival at the cabin we were in need of a drink of water after another long journey. It was disappointing to find that this basic requirement was chargeable at $19.95 for 6 bottles, plus a service charge! This service charge requires some explanation. We have to open and pour our own water from the bottles and fail to see how Cunard can justify a service charge here? My friend's luggage did not arrive at the cabin until late evening which meant no change of clothes or personal toiletries to prepare and change for dinner that evening. 17th August - Captain's cocktail party This event is a well known tradition on any cruise liner. We spent some time dressing and preparing for the evening. We arrived at the Queens Room and lined up to have our photo taken with the..........eh? Captain? No, a female manager was waiting for us to pose for a photo with her!? We were rather mystified until it was explained a little later that the Captain was busy? Surely someone is aware that the Captain might be busy navigating the ship through this apparently tricky stretch of water, the Messina strait, and arrange his schedule so that the Captain's cocktail party is at a time when he might be available? During the evening we decided to purchase cocktails in the Chart Room bar. We went to the bar but were asked to sit and someone would serve us. Eventually a young waiter came to take our order which was prepared by an older bar assistant. As this had taken some time we picked up our drinks as it was our scheduled dinner time. As we left the older bar assistant was overheard to say 'Can you believe it? They buy their drinks here and then walk out with them'. Could we perhaps suggest that passengers are free to drink their cocktails in any place they wish and possibly the bar assistant might like to keep his thoughts quietly to himself. 18th August - evening customer service We attended the customer service desk to ask if there was anywhere in Venice where it might be possible to attend salsa dancing in Venice. We appreciate that the young lady may not know the answer but 'I have no idea. The ship's WiFi is too slow for me to look. I suggest you Google it in an Internet café when you go ashore.' is not quite the unhelpful response we were hoping for! The Best of Slovenia excursion The coach journey took 2 hours to arrive at Lake Bled. There were no traffic delays on the roads, particularly as the locals were on holiday and out of the area. We arrived at Lake Bled on time. This was a beautiful area and very promising with the possibility of a walk around the lake, a visit to the castle on the island and a chance to explore the local scenery and obtain refreshments. . On arrival we were advised that we had one hour before we had to return to the coach. We walked down to a coffee shop for much needed refreshments. The walk was 10 minutes, it took 40 minutes to have coffee by which time we had to return to the coach. There was no time to explore the area. There was then a drive to the city with an hour walking tour which again left only one hour for a toilet stop, to obtain lunch and free time. There was then a 2 hour return drive. The tour guide was very poor, providing information on such things as apartment prices and mode of transport to work; nothing of historical or local interest to a holiday maker. The cost of the excursion at $89 was very high for what was in essence a 4 hour coach journey. No meals or refreshments were included. A separate complaint was made about this and a 20% refund allowed however $71.20 is still far too expensive for a coach trip! 20th August - customer service and excursions desk We attended the customer service desk in the morning to request an interim statement. We were given one account in the name of one person but with the other person's card details. We were upset to receive this as we had produced separate cards and requested separate accounts on embarkation. I was asked to return with my card so it could be corrected. I collected my card from the cabin and returned only for my friend to be asked to provide her card to enable the accounts to be unlinked. In the afternoon we checked through the accounts thoroughly. I had been charged for a monastery visit in error. On checking the ticket it appeared the incorrect ticket had been provided as a beach break had been ordered. We visited the excursions desk to query this and to arrange another excursion. Elliott was at the excursion desk. We had made our initial excursion booking on board with him also. We explained the error and he asked who we booked it with. We explained he had dealt with our booking. He corrected the excursion. We then asked for a booking form each to make a new booking. Elliott said to sign one form. We politely asked for one each. He said 'I'm doing it, I'm doing it now, just sign one form'. We repeated the request and were trying to explain that our accounts had already been mixed up once but he refused and was so rude we left. We were extremely upset at the attitude and went across to customer service for assistance. We registered our various concerns regarding the attitude of staff, service and entertainment and service on board. Theresa, Customer Services, agreed to meet with us. We explained our disappointment. Theresa offered us a meal in the Verandah restaurant as a goodwill gesture and asked us to let us know when we would like to take it. We discussed the matter and responded to say that this was not acceptable and did not recompense for the very disappointing standard of cruise and that we would be making a formal complaint on return to the UK. We did not wish to waste any more of our holiday time on complaints and meetings. After that time, our experience on board continued to be a constant source of disappointment; - General entertainment on board was very poor and extremely badly managed. There were a couple of occasions which were good with the Blue jays and the balls where all the passengers had made lots of effort however Cunard do not appear to have made extra input to these evenings except for recording film of the event on two occasions (for which we have not given consent.). We spent several evenings walking around the ship looking for alternative, exciting entertainment. During these walks, generally speaking the bars were all empty. As business people at management level, we would be extremely concerned if we were managing to see the ship to see this. The Queens Room entertainment caters only for those with ballroom dancing skills. As salsa dancers, we have endeavoured to learn with the very grateful assistance of the taxi dancers. Some evenings in the Queens Room were billed with alternative events eg Jazz music, only for us to discover that it is exactly the same format and music as the other evenings. Hemisphere entertainment is provided by either the resident band or the DJ. The band are very good however with exactly the same set of music every night in Hemisphere it quickly became very frustrating and disappointing. We were very pleased to subsequently see that a deck BBQ and party was planned. Unfortunately, this was scheduled to coincide with our early dining time. We attended after dinner. This was a curiously interesting event; we could not get a drink without attending the bar despite the number of waiters on deck being more than we had ever seen, the dancers were mostly staff and there were many senior staff on deck. The band were playing yet again the same set of music. We stayed for a while to finish our drink only to realise that the furniture was being cleared away around us! An indication of time to leave ?! The poor service, entertainment and bad attitude of staff continued further; 22nd August - Dubrovnik We caught the transfer bus. At disembarkation there was no indication of where to go. We asked where to go and were bluntly greeted by simply 'over there'. On finding the bus we realised that we were being charged $7 per person each way for the journey. This should have been notified in advance not merely added to the newsletter. Reembarkation to the ship was greeted with another rude awakening, more in line with airport customs. A simple 'welcome aboard' would be appreciated, or perhaps passengers are more of an inconvenience than a welcome? This was certainly the feeling portrayed. Back on deck we thought we would make the most of some time on deck only to find that we had to acquire and move our own sunbeds, watched by staff! A drink was then much needed for which we had to attend the bar, despite being surveyed by several waiters and waiting for 3 hours......we trust you will be removing the automatic service charges as we were providing our own service? 24th August - on deck We decided to take advantage of some relaxation time. On deck from 8.30am to 12noon without any offer of service from a waiter. We are at a loss to understand how this provides a good service or makes any business sense? In order to try and make the most of our time on board we thoroughly read the daily newsletter detailing entertainment and activities. We fail to see how unhosted events eg social needlework and knitting, quoits and golf (activities that can be undertaken individually at any time), meet entertainment standards of a world cruise liner in the 21st century. While this may have been appropriate during the time of the original Cunard liner we feel it really does not meet current day entertainment. Equally, it is not possible to change events merely by changing the title; music billed as Jazz or World music should be just that not a repeat of the usual mundane set. And knee and joint pain clinics? Are these really appropriate activities for a worldwide cruise liner? We would add to this that the only reason we remained on board was thanks to our cabin steward, Sheena, who provided an excellent outstanding service and a space of sanctuary on the ship. Our thanks also to the team who manage the restaurants, also excellent......perhaps they could provide useful assistance to management in other areas of the ship. The last evening of the cruise. I tried to use the Internet on my account. I had saved this for the evening and early the following to make much needed contacts for the journey on arrival home, only to find after several attempts to log on that the service was being disconnected at midnight, despite time remaining!, 27th August - Disembarkation and return jouney Our transfer bus arrived at Athens airport, we were advised on route that a Cunard representative would be at the airport to help us after we had collected our luggage. Unfortunately, this was not the case and we had to find our own way to the check in desk only to find that we had been dropped off too early and had an hour and half wait in a queue before we could check in. Overall our impression of Cunard is one of great disappointment. Our much anticipated luxury cruise has not met our expectations of the standard from an organisation such as Cunard. We registered our formal complaint and are still awaiting compensation for a very spoilt summer break. We would not recommend Cunard to friends and family Read Less
Sail Date August 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
Sail Date July 2016
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships ... Read More
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships map) Other ships at least have staff to direct you to your cabin, not Cunard 2nd impression 1st night in dining room. No breads on table, waiter serves you one bread roll & one portion of butter. Other ships have plates of ass. rolls on table & plenty of butter, you don't have to ask for a second roll. Hardly a luxury approach to dining. 3rd impression When ordering the main meal (entrée) I asked for a Caesar salad & told it was not available I could only have that which is on the menu. A little off-putting when Cunard tell you that you may have anything. It was available upstairs in the Lido bistro not in the dining room. At this time my idea of luxury travel has suffered a major set back. 3rd impression 1st morning breakfast in Lido, asked for grapefruit & told it was only available in the dining room, asked for smoked salmon, "sorry it is only available in dining room" So next day we ventured to the dining room for breakfast & had grapefruit & smoked salmon with an omelette which had been in a Bain maree for a considerable time, underdone toast & one portion of butter with cold coffee. So much for the luxury breakfast experience. Upstairs, hot coffee, stale bread rolls & yesterdays croissants but made to order omelettes, whoopee. The sad food experience goes on with a very poor selection in the bistro compared to Princess or Celebrity. Entertainment in my opinion was one step short of a disaster with English "comedians juggler, magician" & other guest entertainers of very ordinary talent performing 9 nights with the exception of the ship's singers & dancers; they were great but after 4 night in 18 they got a bit boring. You would see better shows at the local hall not on a 5 star luxury ship. Credit where credit is due; the ship was beautifully maintained, bar staff were top class, wait staff did a good but not spectacular job. Segregation of world cruisers & the hop on hop off crowd (1000 Aussies) was annoying; if Cunard want to segregate them & us they should go back to the 30'es & not run a hop on hop off boat The dress code didn't seem to be enforced very well as there were people around the ship in the evening not dressed according to the ship's rules. Many people ignored the hand sanitizers in the Lido & I'm surprised that there wasn't an outbreak of norovirus. On the health issue the ship was full of people with a cold or flu, we avoided the dreaded lurg by keeping clear of the cougher crowd & spray disinfecting our room every time we went in after a theatre or lounge visit. Another evergreen is the criticism of ship's tours & transfers, Cunard didn't let us down with their overpricing, e.g Hong Kong airport transfer US$35 (HK $ 280 pp) local taxi HK $ 230 for 2 pax incl luggage & a 34 minute ride door to door with no waiting for Cunard to fill the bus before departing. In Bali we hired a car with driver for the day cost was A$76 for 6 pax not A$ 75 per person on Cunard bus I wouldn't consider going on another hop on hop off cruise if it was free. The Cunard experience was not what I expected compared Princess, Celebrity or Holland America Read Less
Sail Date March 2016
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher ... Read More
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher standard of service and higher quality meals. In our opinion, the standard of food was not up to the quality of Holland America or other cruises we have taken. Our first disappointment was at our first breakfast which we ate in the Lido restaurant. I asked for Eggs Benedict and was informed that they were not served in the Lido, only served in the main dining room. We prefer the Lido for breakfast as we never know what time that we will be ready to eat. While sailing with Holland America they happily made any type of Eggs Benedict that I requested in their Lido Restaurant. We looked forward to attending the much advertised English Tea served in the afternoon. We were stunned when they served the scones which were shaped round like baseballs and almost as hard. We think that the baker left out the shortening or used very little and for the liquid, did not use heavy cream, but used water instead. They were tasteless and very dry, not soft or rich tasting as correctly made scones should be. They were the same throughout the cruise, so it was not just a bad batch. The steaks that we had were also sub standard. One of our party limits himself to dessert on his last night aboard ship. He was really looking forward to ordering a cheesecake which was on the menu for that evening. We all ordered the same dessert and on first bite, our friend actually spit it out as it was like eating sawdust. Dry, tasteless, and no richness at all. Once again, it appeared that lesser quality ingredients were used. We found that in general most meals lacked intensity of flavour. We made it a point to ask many fellow passengers if they had cruised on other lines and most had also previously sailed on Holland America. We asked how did they compared the food from other cruises to the Queen Victoria meals. Without exception, not a single person said that the food was better on the Queen Victoria. The lack of quality of ingredients seemed to us to be the problem. Another huge disappointment is that I had a credit from the casino on my ships card which I intended to use when settling up our bill at the end of our cruise? I was told that I could not use that credit and that the casino contractor would mail me my refund within 2 to 3 weeks. It is now 4 months since our cruise and I am still trying to get my money. I have called Cunard's North American head office many many times and am on a first name basis with a supervisor who has been attempting to assist me. He called me the other day, very embarrassed, to have to advise me that he has been informed that the casino company does not do refunds. He said that his office is "cutting a cheque" for me and mailing it within a week. It should be the policy of Cunard Lines that if any passenger has a credit on their onboard card with the casino or any store on board ship, that this credit can be applied to their cruise bill. Needless to say, when we discuss our cruise, we do not recommend Cunard Cruise Lines. Read Less
Sail Date September 2015
Just returned from two weeks on the Queen Victoria, cruise started in Venice and ended up 14 nights later in Athens. I have to say I was very disappointed in many aspects of the cruise, working in a safety environment I have to say that ... Read More
Just returned from two weeks on the Queen Victoria, cruise started in Venice and ended up 14 nights later in Athens. I have to say I was very disappointed in many aspects of the cruise, working in a safety environment I have to say that there were several significant safety concerns, from stood in the corridor debating with the cabin stewards about their reluctance for us to be shown the primary emergency escape route, saying that we should always use the main staircase, even if there was a fire in that area ???, to rotten balcony furniture which collapsed when sat on, to bare wires hanging out of room appliances, Queen Victoria has recently had a refit but I am afraid it was very poorly maintained and was tired and unkempt in many areas. The cabin itself (6189) was clean apart from the balcony glass which was filthy, and the bag of sweets which a previous tenant had spilt under the bed and had not been cleaned up, I have to say the shower was tiny, I am not a big guy but there was very little room to move in there, the cabin steward did his best to keep the room clean and tidy, no complaints there. One word of warning if you plan to go on Victoria, take a jacket with you, or you wont be allowed to enter the Britannia restaurant, even though the rule seemed to be a little open to interpretation and I did see people with blue jeans and no jacket in there which I found strange. The shows on Victoria were awful, if you enjoy a good show in the evenings choose another cruise line because the entertainment was dire, with the exception of a comedian Mick Miller, he was very funny and rescued the situation somewhat, the Cunard dancers were sort of okay in a high school musical sort of way, the entertainment director was poor and with what we were offered should be removed from position in my opinion, there was little variety .. I expected better I cannot leave without mentioning Istanbul, the sooner the cruise lines stop overnighting there the better, I did not feel at all safe there, the taxi drivers need a special mention, almost everyone I talked to got ripped off by them, the two favorite tricks were A, the fare was 60 lira (even though he said it was 20 when we got in), you give the taxi driver a 50 and a ten lira note, he swaps the 50 note for a 5 then says you have underpaid him and kicks up a massive fuss until you give him more money .. advice (don't use the taxis at all, in my opinion they are not safe but if you have to) show the driver each note individually saying okay this is a 50 I am handing to you, and this is a ten, they will still try to rip you off but it will be harder for them. And B, you ask a taxi driver how much to the port, he says 20 lira, you get in and on arrival the taxi driver inevitably says this is not enough I want 35 or 40 euros .. then kicks off till you pay him, they all seem so nice and friendly to start off with but you have been warned. I would never go to Istanbul again, but if I did I would stay on the ship .. such a shame because the city is beautiful but the shopkeepers and especially the taxi drivers just see you as fair game to be fleeced in any way possible. To end I have to say that as a 50 year old I felt that there was not enough going on aboard the ship, someone playing the harp here, a string quartet there, and the ship was a ghost town after 10pm, if you are getting on in years (75 or over maybe) the ship has the right pace of life for the most part but if you are younger than that I would choose Celebrity or Princess or even P and O .. far more going on with great shows and spectacular ships. Read Less
Sail Date August 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
Sail Date February 2015
Cunard, oh dear how should I start, I was always given to believe that this was the N0 1 cruise line, sadly I find that in my opinion, it no longer seems to be. Nearly everything was disappointing from the onset, or maybe it was that I was ... Read More
Cunard, oh dear how should I start, I was always given to believe that this was the N0 1 cruise line, sadly I find that in my opinion, it no longer seems to be. Nearly everything was disappointing from the onset, or maybe it was that I was comparing it to a previous cruise with Royal Caribbean, because to be honest there was nothing it truly could be compared with. Our stateroom was okay nothing great, and not as clean as I would have liked, but only meant to be slept in, the food wherever you ate was not great, the choice in the Brittania dining room was tasteful but minute, vegetables being in very small portions and not to everyone's taste, too many cold soups considering it was Nov/Dec, in the Lido it was nearly always the same and mostly only warm, again the choice was very poor, afternoon tea was exactly the same everyday. The actual ship was tastefully decorated but in an era long gone and also in need of a refurb in some places, Cunard really need to come into the 21st century, too much brown polished wood and carpets to match. The prices on board were all subject to a 15% service charge which pushed them up and they were expensive enough, a 4 bottle wine package was $196 then the service charge was added, the gratuity was also added to your overall bill, fortunately we were told that it could be cancelled, apparently returning cruisers knew to do this on the same or the next day after boarding. Had anyone wanted to shop on board, the shops were very few and very high end, Harrod's, very expensive jewelers and a top quality art gallery, selling beautiful paintings if you could afford them. I could go on complaining about a lot more things, photo's taken on board expensive, etc. There were only a few things that were enjoyed by my wife and myself , the pub was an entertaining stop after dinner joining in the quizzes and listening to the fabulous Funch singing and playing the piano, we also entertained by the couples on the dance floor competing with each other, although they were exhausted they never wanted to be the first to leave!! strictly it wasn't. Although there were a few younger people on this cruise, most passengers were elderly pensioners, who were just happy to sit and snooze the days away, the days entertainment was boring, well that is the polite way to describe it, I did not go on holiday to listen to lectures and talks on arthritis and the like. The evening entertainment was awful, except for a few acts that were flown in from the UK, the Cunard's own artist's were loud and not that professional, I dare not compare them with my previous cruise I would never stop singing their praises. The tours booked through Cunard for the ports that we visited were very expensive and a total waste of time and money, we went on a couple of tours booked at the port and they were more informative and cheaper that the ones we booked from the ship. Although when I complained to the pursers office, the promise of an answer to our complaint never came. We often spoke to other passengers and were very surprised to hear some of them agreed with our thoughts on this cruise, even those that have made many many return cruises with Cunard and honestly questioned themselves why. To be honest we went on a cruise to have a rest and be waited on, we rested a little more than we anticipated as there was nothing else to do, I read a book, and coming from someone who hardly ever reads anything other than a news paper, that really is an admission of boredom. We will be going on a cruise again but not a Cunard one for if this had been our first on we would have never gone on another............look out Royal Carribbean the Jones are coming back !! Read Less
Sail Date November 2014
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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