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54 Cunard Queen Victoria Luxury Cruise Reviews

As part of a HoA package from DRW to SIN. Embarkation in DRW was a fiasco as 3hours after boarding we had to disembark to retrieve our passports from immigration, only to be immediately taken off us by a member of crew in the terminal. The ... Read More
As part of a HoA package from DRW to SIN. Embarkation in DRW was a fiasco as 3hours after boarding we had to disembark to retrieve our passports from immigration, only to be immediately taken off us by a member of crew in the terminal. The terminal was also full of people wanting tax refunds with no clear delineation of which "queue" was which ! Mind you we never needed a Chinese visa, another smart move by NT politicians! Balcony cabin was quite good, 5124. although the tenders were directly below the balcony which obstructed the view a little. Half bottle of champers was appreciated, gave a false impression of what was to come such as paying for a nondescript bottle of Australian water. Samsung TV was a smart TV, however, nobody on board smart enough to fully use its technology, eg., no bill display, no menu displays, no details of going ashore, nada ! In fact the secretariat generated piles of expensive heavy glossy paper, must do wonders for fuel consumption. No welcome aboard at DRW or cocktail invitation, in fact the only welcome aboard was when we returned to the ship in HKG. HKG arrivals also received invites, we did not. Major interest appears to be "Dress code" when what you really want to know is where do we need a tender. There were several "Gala h" evenings for which I wore my Galah tie !!. Had to wear a jacket in the Britannia restaurant. Food, service was excellent although several spelling mistakes on the menus & the Sea Brass, aka Bass, provenance was always from the last port of call, amazing how these Bass get around. Bottle of house red, which was from a good vintners in London, ended up at US$40 a bottle ! We found the Lido cafeteria most acceptable, as always pick your times, avoid 1pm. If you have a "see food" allergy it could be a problem, I see food & eat it ! The answer is to use room service for breakfast at least. Amazingly no extra charge, always arrived on time but often with elements missing, no QC on the trays going out ? Saving grace was the pub which served excellent lunches (no extra charge) with Guinness at US$6.90 a pint. Never bothered with the so called "speciality" restaurant, especially when you see the cover charge. Was neither fish nor fowl & did not offer anything special. One day out the Royal Arcade liquor store had a special so eg 2litres of Famous Grouse for US$42, which kept us going to SIN. All this kerfuffle about taking alcohol onboard is rubbish. We took a bottle of champers in carry on & our bags contained 1 litre of Plax mouthwash which had changed colour, funny that. If your bags are correctly labelled they are whisked away through the x-ray by the handlers Excursions, aka a necessary evil in some places. Nha Trang return to ship was a catastrophe with all the tour buses returning at the same time with just one tender in operation. Enormous queue of people, mostly open to the elements, until someone at least told bus drivers to keep passengers on board with the AC on. Reason given that only facilities for one tender were available. Appears to be a normal problem otherwise how come there were staff distributing cold towels & water? Disembarkation in SIN was a breeze once you eventually got off as the port staff had bags clearly defined by tag & colour, beats BNE hands down. In conclusion, if you are loaded, don't mind spending hours for something to happen when going ashore & into all the social climbing bling then no problem. Otherwise we shall stay with P&O which has a much more egalitarian approach. Read Less
Sail Date March 2019
This is a very Beautiful Ship. If you like formalities this is the ship for you. There is a sense of traditional cruising about it. All in all it was a very enjoyable cruise. We ate in the Britannia Club Restaurant. The food was of a very ... Read More
This is a very Beautiful Ship. If you like formalities this is the ship for you. There is a sense of traditional cruising about it. All in all it was a very enjoyable cruise. We ate in the Britannia Club Restaurant. The food was of a very high standard and the service was impeccable. The only down side was the cost of drinks which were very high. Out cabin was well appointed and well looked after by our steward. The public areas were beautiful, with a lot of dark wood. At night there was plenty of room for sitting but not many people seemed to be drinking. Having commenting on the high cost of drinks it must be said that once we said we did not want one we were not bothered again. We bought drinks off the ship and drank them in our cabin (no corkage charge in your stateroom). There was no problem bringing your own drink onto the ship. The entertainment was good. All in all a good relaxing cruise Read Less
Sail Date November 2018
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and ... Read More
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and music vibrated wall and floor. Only suitable if you like to stay up late. Food was very good and plenty of choice. Entertainment was excellent particularly on sea days.enrichment lectures were excellent. Staff very polite and efficient. Drinks are very expensive and also have 15% service charge added making a beer around £7 and a soft drink £3. Wine was even more expensive with a large glass of wine costing over £10. A very traditional cruise ship with an art deco feel throughout. No covered pool or hot tubs. There is a definite class system on board this ship. Money talks!!!! Excursions similar to other cruise lines. Quite expensive but generally well organized Read Less
Sail Date October 2018
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They ... Read More
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They insist on smart dress on all other nights, men wear jackets to dinner. Again we haven’t a problem with this. However, what we do object to is 15% surcharge on all drinks! The wine at dinner is unbelieveably expensive. Cheapest bottle of wine $29 plus the 15% surcharge! Bring your own wine and you pay a $20 corkage fee plus 15%! Did notice that quite a number of guests at dinner were not drinking. Meals are what you used to call ‘nouveau cuisine’ and although quite different, sometimes not very appetising. Coach from ship to port entry at Barcelona cost $6 each way per person. What they failed to tell you is that there is a local cruise bus which cost 4euro’s both ways and are regular. Shows on the whole are weak. On P & O we had celebrity guests. Not so on Cunard. Took trip to Pisa. Amazing place but..........no time to visit inside, Baptist, catherdral or the leaning tower. 50 mins all we had to look around outside. Far too many crowds to visit inside any of these attractions in the time allocated. Although entry to catherdral was free, you had to queue for a ticket to enter at a separate location, then queue to enter building. It could have been organised that tickets could have been obtained in advance so as guest could visit the catherdral directly. Would we use Cunard again, possibly not. The biggest bug bear is that they rip you off at every turn more so than P & O. Plus we still have to pay the service charge at the end of the cruise at $11.50 per person, per day. What the icing on the cake was that we paid nearly £6,000 for two. A couple on our table was on the same floor and with the same view & balcony who paid £2500 for the same cruise. If I had a cake, I would have dropped my head into it! (Purple Bricks ad - lol) Read Less
Sail Date July 2018
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” ... Read More
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” for a couple is $23 per day (current exchange rate £1.27) which amounts to £18.11 x 14 night cruise amounts to £253.54. Then everything purchased on board is levied with a 15% service charge, no matter what. Cheapest bottle of wine in restaurant is $29. Average was around $45 plus 15% service change. If you take your own wine to the restaurant, then it’s $20 plus 15%! So if you are use to having wine with your dinner, it can get rather expensive. After dinner drinks are on average $20 each, so again things can mount up. Dining in the Veranda Restaurant will cost you close on $40 each plus of course any drinks you have during and after you meal. If visiting the theatre and you want a box for the shows, again this will cost you $60 plus 15%! But be aware the show is only on for 45 minutes. The shows on the whole were average, although the two nights with the comedians and the two nights with The Beatles Experience were first class. All other shows were passable, but bear in mind that this only accounted for 4 out of the 14 day trip! The two daily speakers were OK but one was about Customs and Excise, the other was about Military Bands, so if you are into either then it would be right down your alley – but not mine!. Read Less
Sail Date July 2018
If you’d like to cruise on the Baltic and visit some of its interesting ports, then a trip on the Queen Victoria may be just up your street. The Queen Victoria is basically a floating 5 star hotel. Designed with more American taste in ... Read More
If you’d like to cruise on the Baltic and visit some of its interesting ports, then a trip on the Queen Victoria may be just up your street. The Queen Victoria is basically a floating 5 star hotel. Designed with more American taste in mind (you are in state rooms - not cabins) - but if you ignore this, it is a very pleasant way to spend two weeks aboard ship. Like everything in life though, there are pros and cons but in the main it is a pleasurable experience - if you have the money! Cruising is not a cheap pastime and certainly the Queen Victoria is not cheap. Be prepared to pay $11.50 per day each for a service charge This is supposed to be a gratuity that is split among the crew. Of course one might argue that if they were paid a decent wage tipping would be unnecessary. Personally, I find having to tip someone for doing their job is patronising but that’s just me. However, you can opt out of this by seeking the purser’s office and telling them you’d rather not get involved in the scheme and pay people individually. The other catch is that you are charged 15% on every drink that you purchase - what the justification is for this I don’t know. I wouldn’t mind if the drinks were cheaper in the first place (what happened to duty free?). To give you an idea expect to pay $13.95 + 15% for a large glass of Pinot Grigot - total $16.04 or a pint of London Pride Bitter $6.95 + 15% - total $7.99. Wine in the restaurants isn’t cheap either. I paid $40.00 + 15% = $46.00 and that was one of the less expensive bottles. The pound at the time of writing is currently $1.27 so for the Pinot Grigot for instance you are paying £12.62. Having said all this, the staff are marvellous and very welcoming. Nothing seems to be too much for them and they seem genuinely concerned that you have a good time. The food on Queen Victoria is excellent. One can choose to eat in the Britania restaurant - which is silver service all the time ie. breakfast, lunch and dinner. Or can choose the more relaxed style of the Lido restaurant which is self service. In either place, the quality and amount of food is outstanding. The only drawback of having dinner in the Britania restaurant is that you have a fixed time and men must wear a jacket (dinner jacket on gala nights). There are also other restaurants on board but they involve paying a supplement. We had dinner in the Verandah and it was very good. Accommodation is extremely comfortable. We had a cabin with a balcony and it does make all the difference if you want some privacy. Passengers are kept up to date by a daily newspaper and daily programme of events left in the cabin by the steward. Dressing gowns and slippers are also provided for your own use and you can even buy the dressing gown from your steward to take home. Be warned though, you might find that you’ll be asked for $75 each for the privelege. Interestingly, the purser told me it was only $35 while another passenger told me he paid $55! If there was one gripe I had about the accommodation though it was non functioning toilets. Most mornings it didn’t work for about half an hour - most unpleasant. The trip on Queen Victoria was our second cruise (last year P&O’s Oceana) and like the previous ship enjoyed the evening entertainment. Now bear in mind that the majority of people on these ships are around the 60 mark so the entertainment is geared up to them. The stage shows were very good and the performers were talented however some in our group thought they were a bit ‘samey’. The other aspect of the activities offered on Queen Victoria are afternoon dances. It seems cruising is a favourite way of dance fans to spend there time. Finally, on our cruise we were offered a number of talks by experts - well, it’s up to you if you find them interesting or not. For example because we were visiting St. Petersburg, we had a couple of talks on the Russian revolution and Faberge eggs - all relevant of course but you’d be surprised at the amount of people who weren’t interested. In summary, would I recommend this ship - undoubtedly yes. Bon voyage. Read Less
Sail Date July 2018
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly ... Read More
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly swift with 3 desks dedicated to grills passengers with a separate seating area after check in (though not particularly luxurious utilising the same seats as the rest of the terminal). We started to go through airport style security at 12.00 which again was swift and we were on the ship in no time. There were lots of staff on hand to direct us to the lifts but no one showed us to our cabin. Our first bag was already outside our cabin (Q4) when we arrived and the second arrived very soon afterwards - very impressive. Our assistant butler arrived soon after we got there. He brought our drinks order slip for the cabin bar and was very keen to get us to fill it in without really giving us time to think about what was available. This had a larger choice than we had anticipated from reading the reviews and blogs. There was a choice of 3 scotches and Jack Daniels, other spirits and around 8 wines. We regretted taking wine bottles on board having seen the choice but we are still unclear whether the wine would be replenished as the assistant butler said we could choose 2 bottles. It’s a pity you can't select which drinks you want in the VP. I asked for the Carlberg in the mini bar to be replaced with Speckled Hen and cider which our assistant butler took a note of. He then disappeared without showing us around or explaining anything to us. He told us our butler was a lady and she would see us soon but she didn't appear in an hour so we went for lunch. As we approached the lifts we spotted our butler standing by the lifts (her name was on a card in the cabin and on her badge) so we introduced ourselves and asked her to unpack for us which she set off to do immediately. The unpacking was obviously done in a rush as very little was hung up in the wardrobe. Even my shirts were taken out of the case and stuffed in a drawer. We had to recover the situation on our return from lunch. When we returned to our cabin after lunch the beer and cider had arrived but not the scotch I ordered. I called the butler around 17.00 and she told me she would bring it after dinner which she did - 2 bottles of Glenfiddich. This was not the Glenfiddich I am used to as it was much darker with a stronger flavour but ok. The cabin itself was very clean and comfortable. Our butler wasn't the friendliest we have had and at times her manner was quite abrupt - I asked if they did warm canopes when she delivered the cold ones and she said "if you want warm ones I will bring them tomorrow". We certainly didn't get the feeling of nothing is too much trouble - quite the opposite initially at least. However the next day the hot canopes turned up and they were delicious. The cold canopes we didn't touch as they didn't appeal to us. The warm ones were nice but seemed to be beef and prawns every day with the occasional addition of spring rolls. They were sometimes delivered at 17.30 which put us off dinner at 18.30. We did warm to our butler as the week went on and we had several chats with her. The cabin was kept spotless throughout the journey. The towels provided are not soft and fluffy like a 5 star hotel but more like a bath sheet you would expect in a cheaper hotel. The bath robes likewise are not so luxurious. We were allocated a table in the queen's grill restaurant and a card was left in our room advising us of the table number. It wouldn't have been our first choice of table as it was right next to the server station with the wine buckets and the walkway but it was ok. Our waiter and his assistant were excellent. We asked him to change the milk for our coffee to semi skimmed on day 1 and at breakfast the following day he advised us that we already had it on the table. The choice and the food in the restaurant was probably as good as we have had on any ship although many of the dishes feature onions or garlic and creamy sauces. We did have a couple of disappointing meals where the meat was sub standard . Chateaubriand and veal cutlets were poor quality meat. Cooking at your table is actually in most instances a re heat of something cooked previously. We asked for sirloin steaks for dinner one lunchtime (you have to pre order some dishes or if you go off menu) as we didn't really fancy anything else on the menu (yes we were getting really picky by then) and the restaurant manager noted exactly what we wanted and it was really good and cooked exactly as we asked. I am not a fan of having to pre order my meals as I like to decide at the time what I feel like not 8 hours in advance. Coffee and tea at dinner is included. Coffee at breakfast tends to be on the cool side and not particularly good. The table in the QG restaurant is for your sole use throughout the cruise so there is never any pressure to vacate your table. The allocated table system has good and bad points - you do get used to your waiters and they know your preferences but if you don't strike up a good relationship with them or the people at the adjacent table then you are stuck with that for the cruise. Likewise if you don't like the table position you can't switch it to another. On balance I would prefer to choose my table and as we eat early we normally have a good choice. The windows in the queen's grill restaurant were dirty throughout the whole cruise spoiling the view of the fiords. The price of drinks is well covered in the reviews – I fall into the far too expensive camp - $46 for an average bottle of wine is a rip off. Pillow menu - there were 5 on the bed and that was that. No choice or change offered. The walk in wardrobe in our Q4 was a bit of a challenge as it is quite small. We had to go inside and close the door to access some of the storage. There is a lot of storage in the cabin however. If your cruise involves a time change be warned that the clock in the cabin adjusts itself at 02.00. The clock normally clicks forward every minute anyway which can be annoying if you re trying to sleep. But at a time change it clicks 60 times nonstop to alter the time!! Security staff held us outside at the gangplank on occasions to enable crew to disembark? We have never had that on other cruise lines. The Grills deck areas not policed and apart from a small sign there is nothing preventing other passengers using them as they did frequently. On day 6 our butler advised us as we returned from breakfast that the lights in our bathroom/toilet/wardrobe had failed and they had reported the fault soon after we left the room at 08.00. We discovered that 50% of the other room lights had failed also. When we returned from our trip ashore some 3 hours later they were still not working. I called the pursers office at 11.15 and they were repaired at 11.30 - why couldn't they have responded so quickly when the butler reported the fault? Afternoon tea we avoided as a sacrifice for all the other food we had. But we had to try it once so we did. We went to the Princess Grill restaurant and it was fairly chaotic from where we viewed it. English breakfast tea was the standard issue followed by sandwiches. I asked for a scone which came with something masquerading as clotted cream. The scone was probably the worst I have ever had so I couldn't eat it. We then asked for a cake but that had to come on a 3 tier stand with 4 cakes 2 scones and sandwiches. We tried the carrot cake but left that as well. My wife asked for peppermint tea but got Moroccan mint and jasmine instead with leaves all over the teapot outside and in. Lots of the leaves went straight through the strainer and finished up in the cup making the tea unpleasant to drink. We didn't try afternoon tea again! We went to the theatre two nights - one was a singer performing with the orchestra who spent a lot of time name dropping Andrew Lloyd Webber and the other was a musical type production with reasonable dancers but poor singers - we left both shows early. There was a bit of posturing for extra gratuities towards the end of the cruise but I considered the 189 dollars taken automatically was sufficient for the service we received. Our restaurant waiter even presented us with a Cunard folder inscribed with “Hope you enjoyed the excellent service”? We packed our suitcases ourselves as it was easier to sort out what we would wear on disembarkation. Our butler didn't offer to pack for us! We received our priority labels two nights out and our gathering point was deck 3 in the Britannia restaurant. When we came back from breakfast on disembarkation day before 07.00 the butler and assistant were already stripping the cabin. We told them we wanted to use the facilities and they said ok and carried on with what they were doing in the cabin. The moved all our hand luggage to suit themselves. Disembarkation was delayed for some reason but announcements were almost non existent. We sat as requested in the deck 3 upper part of the Britannia restaurant until it became so crowded hot and noisy and we gave up our seats to some seniors (more senior than us!) with walking difficulties. We set out in search of the gangway only to find that many of our fellow passengers had the same idea. The area around the gangway stairs and lifts soon became over crowded with people unable to get out of the lifts. Eventually a young lady shouted to the masses that disembarkation was commencing but there was so much noise not everyone could hear what she said. Priority disembarkation seemed to vanish and a free for all commenced. This is the worst disembarkation I have ever encountered and was more like a cross channel ferry than a 5* cruise ship. Would we sail with Cunard again? Possibly but it would have to be a QG with a good itinerary not requiring the very expensive shore excursions and at a good price including OBC. Otherwise we are back to Regent. Read Less
Sail Date May 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
Sail Date April 2018
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to ... Read More
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to Southampton was almost 2 hours. Embarkation was smooth and trouble free. The ship itself was very nice. It was a bit glamorous and was still decorated for the Christmas holiday. All public areas were very clean and the ship itself is spacious. It was larger than I expected. The cabin seemed to be of almost standard size compared to other cruises, but had a very small bathroom – 1 sink, and a tiny shower. I found the number of electrical outlets to be adequate for us. The bed was very comfortable with extra pillows (5). Closet space was tight. There were plenty of bars on board, including an English Pub and a Gin Bar. Entertainment was fairly respectable: top floor had a piano player in one lounge, and then a live band mixed with a disc jockey in the dance room next door. Occasionally there was a Harpist or a quartet in the main lobby. Also the orchestra would play once in a while in the Queens Room. There were 2 shows each night in the Main Theater. I’d give each venue and performance a 4 out of 5 rating. Something I thought was interesting – one show was called Hollywood Rocks. They performed some song & dance from Hollywood for almost an hour, then ended with 7 Abba songs (which was the best part) … but Abba has nothing to do with Hollywood. The main dining room was very nice – good menu and very good service (incredibly speedy service from my experiences with main dining, and always with a smile). The buffets were always good but especially the New Year’s Eve midnight buffet (however, I missed it, but my travelling companions went on and on about how nice it was). The New Year count down was great. We were in port in Amsterdam for the midnight count down(11pm ship time) & an impressive fireworks display, then down to the main lobby for the ships countdown(midnight ship time). Cunard did it right; providing multiple venues on board to choose from. We chose the Queens Room where the orchestra was playing. Count down, hats, noise makers, balloon drop, and glasses of Champagne were provided. The casino was lively and the dealers made it enjoyable. The casino used American dollars which surprised me. Due to poor weather our stop in Belgium was cancelled, creating a 2nd sea day. We had 2 activities pre-booked for Bruges via the internet, confirmed 3 weeks prior to the cruise. We lost both with no refund. My advice would be – Do Not pre-book anything unless it’s through the ship itself. The other 2 stops were interesting - Amsterdam & Cherbourg. However …. The ships staff seemed to be put out – especially the bar staff at the Pub. Wow, these guys were terrible. They were always grumpy with a short attitude. With the other staff it was hit or miss with how we’d be greeted and treated. Maybe it's just the British attitude, I don’t know, but I certainly didn’t like it. The daily activities were hit or miss too – people would show up, but the event might be cancelled, you just never knew. The fellow passengers on Cunard were ok, but a little stand off-ish and boring. Dare I say "non-adventurous"? We are used to warm weather cruises, to destinations like the Caribbean and Mexico; usually with Americans, and I’ll say that Americans are much more enjoyable to be with. Dressing up in the evenings was very nice, our group enjoyed that, with Tuxedos and formal gowns for New Year’s Eve. Another cruise on Cunard? I might be talked into it one day. But my next cruise will find me back on Windstar. Read Less
Sail Date December 2017
A customary trip to the Caribbean in Princess grill, the suite was fine with a very efficient cabin attendant, the kitchens made a good efforts with the food and the service in the Princess Grill was commendable. The Concierge Seltran ... Read More
A customary trip to the Caribbean in Princess grill, the suite was fine with a very efficient cabin attendant, the kitchens made a good efforts with the food and the service in the Princess Grill was commendable. The Concierge Seltran Ebillo was personable and efficient. The evenings entertainment was good particularly from the group called the Rewind Project. However the trip itself encountered bad weather and in particular on the return trip there was storm force 11 and if you have ever been in that you would know. There was little respite at night or day for around 48 hours. Waves hit like torpedos, and everything rocked and creaked. If I had a complaint it was the tannoy system. the Captain clearly liked to speak for far to long and repeat himself( - must have come from a holiday ship or something, experienced captains don't do that) and often announcements were made through the cabin speakers when they needn't have been, ie crew exercises etc. Not great when you are trying to catch up on sleep. Read Less
Sail Date November 2017
we were picked up by coach and had a great journey down and embarkation was quick and easy. The ship was great and the food was excellent. The entertainment was very good but we are getting a bit fed up of Roy Walker who seems to ... Read More
we were picked up by coach and had a great journey down and embarkation was quick and easy. The ship was great and the food was excellent. The entertainment was very good but we are getting a bit fed up of Roy Walker who seems to have been on every cruise we have had. We had a couple of stormy days one was a force 10 the day after leaving Ponta Delgarda and the other one was sailing back through the Bay of Biscay which was force 11. In fact the captain (who only looks about 17) came on the speaker in the middle of the night to pacify the passengers. The only complaint was the passengers, we have never come across such a miserable ignorant bunch, The ship seems to attract them so no more Queen Victoria for us. One last thing, do not get on the mini buses in Barbados because the way they jam you in with the fold down seats its just a disaster waiting to happen Read Less
Sail Date November 2017
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in ... Read More
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in particular as being just perfect as was the food. They made our 2 weeks onboard utterly enjoyable. All lectures were stimulating and covered a broad selection of subjects and much of the evening entertainment was of very high quality The ship exudes comfort and luxury and, in the main, we had few occasions when eyebrows were raised. Our shore excursion in Genoa was a disaster because the guide poured out facts non stop without context and therefore added little to our understanding of the city. All 31 of us complained and were reimbursed 50% of the cost which was fair as we had partaken of local food and drink. We did spend many hours just drifting or at very slow speed because the Italian ports visited were very close together and this did detract from the experience of cruising as it felt more like a bus tour. We look forward to spending more time at sea on our next voyage. Several people have complained bitterly about the additional costs onboard. Yes they are steep but it is quite clear when you book as is the fact that there are different dress codes on different days but several cruisers went out of their way to ignore that and it was disappointing to note that the staff were unwilling to say anything. It was sad that when most people had made the effort to add elegance to the ambiance to find that there were some who continued to visit bars and other public spaces in very casual attire, When I raised this with ship's officers they at first said that bar staff should ask people to leave the area but Chart Room staff certainly did not and continued to serve. The officer's follow on comment was that these people had paid a lot of money to join the voyage and could therefore not be spoken to. I venture to disagree as dressing for dinner is part of the Cunard USP and if cruisers don't like it they can go to another line. I fear that Cunard is on a slippery slope to 3 star status and that will cost them their reputation for elegance and luxury. That is the main reason why I cannot rate the experience as 5 stars Read Less
Sail Date October 2017
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit ... Read More
When originally booked cruise was going to spend 2 nights in Istanbul; after the problems in Turkey last year the itinerary was changed with Sarande, Albania and Heraklion, reteadded. After research into Sarande, decided to stick wit hothead reservation. From the moment I stepped on board I got the feeling that the QV was a good ship. Crew were friendly and the whole embarkation process was handled smoothly and efficiently; certainly more so than when boarding the QM for the Christmas cruise. There were even shuttle buses to take us from the terminal building to the ship. The Victoria recently came out of a refit and my cabin was immaculate. I had booked a deck 4 guarantee obstructed view cabin and was pleased to be assigned a cabin on deck 5 and the only obstruction was when looking down. I was concerned about the quality of the food given some of the reviews I had read but was very pleased with the quality and quantity of the food. I am lactose intolerant and got to chose my meals the night before and have them cooked without dairy. Lots of choice so no complaints there. Lunches were taken in the Lido except in Crete and Rhodes when I ate ashore. Lots of choices and even a few lactose free sandwiches. The salad bar was particularly good and there was no wilting lettuce. Breakfast was also usually in the Lido, usually lox and bagels and scrambled eggs on one day when a new pan appeared in front of me. The bread and rolls were freshly baked and far too tempting! I took one course on using an IPad for photography. I wish it had been offered on one of the sea days before our first excursion as it had lots of good advice and was worth the $15 charge. I did not attend the shows, nor did I attend any of the lectures. Neither interested me. I had hoped there would be something on the history and culture of the area in which we were sailing rather than an ex White House staffer from the “W” era or some one talking about pop music. Enjoyed listenening to the string quartet, and the hardest on a couple of occasions and watching the ballroom dancers. Most passengers were from UK and man, many of themcould dance! Only did one shore excursion in Sarande. An interesting stop and tour of Butrint. Read Less
Sail Date October 2017
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top ... Read More
We chose this cruise for the itinery, Venice to Athens. The check in and out was seemless. The ship had been refurbished beautifully, our cabin-balcony was large enough and very comfortable. The food in the Britannia restaurant was top class, with top class service. The Lido buffet restaurant had everything you could want and was mostly very nice. There were a variety of bars, a pub and nightclub which was always nearly empty. We usually stayed at the back of the ship pool area which had a few lovely daybeds with shade. The only thing was that to go anywhere but the nightclub, pool deck bar and winter garden bar, (which was lovely, but usually empty), gentlemen had to wear a jacket, which was not ideal, even to go in the pub a jacket was required, which we thought was unnecessary, collared shirt should have sufficed. There was a wide variety of ages, but mostly elderly on board. The band played some good music, but catered more for older guests. Formal night masquerade ball, did not require a mask even though we wore them. Not all guests wore formal wear, so long dresses were not a must for the ladies. All in all it was a great cruise if you don't mind dressing up. Read Less
Sail Date September 2017
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by ... Read More
We went to try Cunard again after a cruise 8 years ago . This time we chose the much vaunted Queens grill penthouse suite . The Flight out was ok with BA though putting people who have paid top whack in the tail of the aircraft by the toilets was a bit of a surprise. When we arrived in Athens it was all very efficient and with a very quick transfer we were in our room in no time ,our bags arrived 10 mins later brought by our really hardworking and lovely Butler Elvie. Elvie was our room steward on our first cruise and not only did she remember us, she made sure that everything that was needed in our room or by us was catered for seamlessly. She is a real credit to Cunard. The Room itself was a nice space with everything that you could want well kept with plenty of storage. There was a crooked picture above the bed though which as it is fixed in place could not be moved ,drove me mad !! The Queens Grill had really great waiting staff Aurica our waitress was again a credit to Cunard and made our dining a nice experience, However the food in the restaurant varied sometimes great ,sometimes average many times lukewarm. I think Oceania offer better Menus with much less pre preperation than Queens Grill and this should be looked at by Cunard. Cunard can not choose its passengers and some of them in the Queens Grill were really nice but you also get those difficult elderly snobs who seemed to enjoy making the waiting staffs, life impossible remember the people that serve you are human too guys. Our deck area was clean well arranged and had nice touches with tea and snacks provided it lacked a whirlpool though. overall Queen Vic is a lovely ship with very little movement even in bad weather. Disembarkation was well organized again for me, However the big letdown for me, is that on a B A flight charted by Cunard we got split up and we and many other Queens Grill passengers got shoved in the back of the aircraft provision of catering would also have been a nice touch. Cunard needs to realise that when people pay top dollar thats what they expect form start to finish. Overall a nice week some good staff but needed to be a bit more special. Read Less
Sail Date September 2017
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we ... Read More
This was our first time on Cunard. We had been wanting to try them for a while and the dates, itinerary and cost for a balcony cabin seemed just right. We were a little apprehensive about it, given some recent negative reviews. However, we were pleasantly surprised. Visually, the main public areas look elegant and stylish and we rather enjoyed the formality. We were in a balcony cabin on deck 5. The lifeboats are situated on the deck below and so, when seated on the balcony, we could see the roof of the lifeboat below. On other lines, this cabin would have been described as partially obstructed, but that was not the case with Cunard. That said, it didn't really bother us but I do think that Cunard should more accurately describe the cabin. In addition, the cabin seemed smaller than ones we've experienced on other cruise ships and the bathroom was especially tight. Wardrobe space was plentiful though, with much more hanging space than we've been used to. Food, on the whole, was good although lunch options in the buffet were disappointingly limited. Nonetheless, there was always something to eat and it's impossible to go hungry. Afternoon tea was especially impressive and beautifully served. On the whole, the main shows were on par with other cruise lines but the range of other entertainment around the ship felt very limited. We were concerned that on embarkation day, we had a Cunard arranged flight which didn't land at Athens until, around 7pm. This meant we didn't get on the ship until about 9pm. On other cruises, we had been used to boarding by early afternoon and so it felt as though we had lost a significant part of our first day. However, on disembarkation day we had an 8pm flight home and were able to remain on the ship until 4pm which compensated for the late arrival. It would have been helpful if Cunard had informed us of this arrangement in advance as we were concerned at the start of the cruise that we would be transferred to the airport in the morning or that we would have to do a tour with an airport drop off. Despite a few gripes, outlined above, the overall experience was a good one and the ports met our expectations. We would cruise on Cunard again if dates, itinerary and price are right. Read Less
Sail Date August 2017
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to ... Read More
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to describe the meals is ordinary. Except perhaps for the deserts there was very little else that was delicious. Also strange combinations of ingredients e.g. a slice of cold tomato with roast veg. And how excited I was to see Rockefeller oysters on the menu one night. Expecting to see 3 oysters served in their shells on a large plate, well what I got was a large plate with 3 tiny oysters all crammed together on a small round slice of toast with a thick dressing on top. Awful ! OK you get a symphony of waiters, but the food in Britannia was so ordinary ( I understand the Exec. Chef was from Malaysia. Probably very good at Asian food, but not much of an idea about Western ) that we thought it was not worth getting dressed up for ( and yes, we'd bought new outfits before we left) that we often found ourselves eating in the Lido buffet where the food while not gourmet was always very tasty. Harsh comments I know, but really Cunard you can do better. On a very positive note the beautiful and elegant ship was well presented even if the air con was constantly on cold no make that freezing.The Chart room, the Commodores Club, the Winter Garden were always a joy to be in especially when the Imprezza Strings, an all female string quartette were playing. The afternoon tea was always a treat and so very civilised. Well done Cunard ! The service by the extremely friendly and accommodating waiters was outstanding . I understand there were 190 on board all Professional polite with nothing being too much trouble. My wife's Gluten Free intolerance was always well looked after. Joel serviced our stateroom twice a day and kept it spotless. Absolutely no complaints in that area. Departing from Civitavecchia we chose the 14 day Med. cruise with the Queen Victoria for the great itinerary. Some places we had visited before, but also several we had not. Malta.Having previously visited the Co-Cathederal we chose the ship's tour of Mdina and the hidden gem Palazzo. An excellent tour with a very competent guide. Kotor. Our second visit so we just wandered the interesting old town. Zadar. A free shuttle to the old town which was new to us.Not really much to see, but the Octopus salad I had for lunch was fabulous. Venice.Paid $35 pp of OBC for 2 day unlimited travel on a motor launch from the port to near San Marco, well 4 bridges away. A bargain even if the departure from the ship to the launch was a 10 min. walk in sweltering heat. There were 8 cruise ships in Marritima, the port of Venice, during our overnight stay. Ridiculous. Venice is so overcrowded with tourists in the San Marco area that it is spoilt for everyone and the authorities are doing nothing about it. Having visited Venice many times we stayed well clear of San Marco and after lunch at the excellent Pensione Wildner ( €25 for 3 courses, very good value for Venice) we visited the Venice Biennale and being from Melbourne, the Australian Pavilion and Tracey Moffat's fantastic photography. On the second day we crossed the Accademia bridge to our favourite sestiere and one we have previously stayed in, Dorsoduro where you will find the Accademia museum, the Peggy Guggenheim museum, Ca Rezzonica, great little shops, terrific trattorias in Campo San Barnaba and away from the bridge area, virtually no tourists ! Oh, and 2 ATMs for money even if the exchange rate was terrible. Dubrovnik. Our third visit so boarded the ship's free shuttle for the walled old town to visit on our own. Again Octopus salad for lunch, not quite as good as Zadar, but still delicious . Corfu. Having read many of their books and enjoyed the TV series we chose the ship's tour of "In the footsteps of the Durrells" An excellent tour with a wonderful guide. The tour ended with lunch at the White House, the family home of the Durrells. Katakolon. At the large orange building on the corner of town you can buy a return ticket to Olympia for €10 pp, yes €10 ! So we did that. The air conditioned bus departs at 9:30am returns a t 1:00pm. The Olympia Museum is excellent and well worth the €12 admission fee. Heraklion . A €5 taxi ride from the port is the Venetian Fort and Harbour. Many shops, many Taverna and not that many tourists. Athens. Disembarked. Having previously sailed with Celebrity I certainly did miss the fun of the ship, the delicious French onion soup and the specialty restaurants, however I did not miss the aggressive on selling, something mercifully non existent on Cunard. We only attended two shows and they seemed more suitable for an English music hall rather than a Royal Court theatre. The three guest speakers that we attended were very good with the former US Ambassador to Saudi Arabia being outstanding. Overall despite the disappointment of Britannia, we had a most enjoyable cruise to some wonderful places. The weather while hot, was otherwise perfect and the Med. for all 14 days was like a lagoon. Read Less
Sail Date July 2017
Diamond members so expected to walk straight on as with the last few cruises. Few problems embarking but still only took 30 minutes to be in our cabin. Cunard fare so able to pick our balcony cabin 4159. No welcome back sign in the cabin. ... Read More
Diamond members so expected to walk straight on as with the last few cruises. Few problems embarking but still only took 30 minutes to be in our cabin. Cunard fare so able to pick our balcony cabin 4159. No welcome back sign in the cabin. Not that important but we like these little touches from Cunard. New sofa , carpet ,bed coverings. Nice blue colour. Shame about the stained loo seat and the shower cubical that took ages to empty so you are stood ankle deep in water. Now has a kettle in the stateroom which is a bonus. Up to the Commodore Club for a cocktail. All closed told not open till three. Feel sure we got served before this on the Elizabeth. Down to the Chart room for a cocktail. Little slow in getting served . Only us and a party of 4 so not busy. The old Chart room has gone it is now where Café Carinthia used to be. Had a refit looks very nice. On the late sitting so up to the Commodore Club for evening cocktails. Got up there at 7.15 and very slow getting served. Had this on our last Cunard cruise so getting a little anxious. Did notice other guests not getting served, a couple even left without a drink. Have noticed the old procedure where they ask if you would like a drink, and then leave a napkin on the table to show you have been asked, this has changed. Maybe cutting back on napkins. The old system worked, now you have trouble getting served or you get asked several times by different waiters. Evening meal was up to the usual Cunard standards. Good food, good service. We have our own system now where we ask for the wine before we order the food. Had lots of problems in the past getting the wine to the table so we can enjoy it with the food. Wine is very expensive on Cunard plus the service charge, so it is not something we would compromise on. Have to say though Subbu, our Sommelier was one of the best we have had. Relaxed in the mid ships before retiring to bed. Breakfast in bed then up to the Commodore for coffee. No biscuits with the coffee. Not the end of the world but had them in the past. Lunch in the pub, slow getting served hope this was going to improve. Have to say the service did improve as we built up a rapport with the waiters. The rest of the cruise was up to the usual Cunard standard . Love it. The only other niggle was the balcony. Not cleaned for 12 days and then cleaned 2 days before we disembarked. Not good. Read Less
Sail Date June 2017
We love Cunard ships, we are now Diamond status so have sailed with them many times, we normally chose them over Princess or P&O as in our experience, their service is the best of them all. This time is was a short cruise which ... Read More
We love Cunard ships, we are now Diamond status so have sailed with them many times, we normally chose them over Princess or P&O as in our experience, their service is the best of them all. This time is was a short cruise which covered our 51st Wedding Anniversary, so we chose a Q4 Penthouse Butler Suite. Cannot understand why it is called a Penthouse, it was just a normal nice suite, not massive and infact the right hand side of the bed was less than 2 foot away from the wall and for the firts time we had a lady butler, in our opinion she was not as good as our previous male butlers. The Queens Grill restaurant was as usual really excellent and their al la carte menu was truly great. But the cruise was marred by 2 incidentss, the first was outside of Cunard's control, the weather. Strong winds caused the ship to stay in Amsterdam for 2 nights, not just one, so we were unable to go into Zeebrugge, Cunard did not offer any compensation like even a free glass of wine, nothing at all!. The second incident was much worse, on our Anniversary evening the 4th June 2017, after an excellent dinner and gluten free anniversary cake, served in the Queens Grill and before going to the theater to see the evening show, I was taken short and so I popped into the Grill's gentlemens toilet. On entering I saw the door was open (but didn't know it was an automatic door), on leaving whilst in the door entrance area, the automatic door closed, hitting my right arm quite heavily and causing extensive bruising. So we went down to Reception to report the incident, I filled iin a form which asked had I been seen by the Medical staff, so with the Duty Officer, Joanne, we walked down to the centre. After 20 minutes a doctor arrived, examined my arm to say nothing was broken and then presented us with a bill for $194, I exploded. It was not my fault, I had expected to get an apology and someone to just say sorry, instead they wanted us to pay, you will never understand my anger and annoyance, on our 51st Wedding Anniversary evening. We continued to refuse to sign for the charge, though they did say if it was their fault it would be refunded. We left the Medical Centre refusing to pay. The following morning at Reception we saw the Customer Relations Manager. She knew all about the incident, the door ahd been checked and found to be wworking as normal. I suggested that the door when closing should sound an alarm, like a reversing truck, she half heartedly apologised, so we left. The charge was never made, but it left a sour taste in our throats. We wonder if anyone else ha sbeen hurt by these doors, which obviously do not have movement sensors fitted, WHY NOT CUNARD?. Read Less
Sail Date June 2017
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our ... Read More
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our assistant waiter, Dexter (Dex). We were totally treated by Leo in our cabin (there were 3 of us in 6197) - he asked us what he could do to help us but never was intrusive. I was so impressed that he knew each of our names and called us that when we saw him in the halls. We had a major issue with the commode - periodically would not flush and Leo saw to it that we had staff fixing the issue at least 5 times. We never had anything overflow. Leo continually asked us if things were all right and handled any requests with a smile and immediate attention. Our dining experience was great. We were at the late seating (table 291). We were at a table for 6 but only had more than the 3 of us for about 5 days. Ryan checked every day with how we were doing and saw to it that the requests we made of our waiters was taken care of with a smile. All three of them treated us with humor and respect. As a result, we were had shrimp cocktails every night, got fish or meats with sauce on the side and I frequently had a baked potato as my entree. When Arnie and Dex would see us at breakfast on the Lido Deck, they always made sure that we were taken care of and again addressed us by our names. I do want to give negative feedback on the Spa. Two of us joined the spa so we could get in the wet area and then go to the hot tables. I know that this is through the Canyon Ranch but you need to know that the jets in the pool were not working and when we complained, they said they had been fixed and they had not. In addition, the water in the coolers was not cold. The two of us finally said we wanted our money back - only got $100.00. I think you need to look at overseeing this private provider better. They are not providing the quality of care that the staff who are Cunard employees provide Read Less
Sail Date April 2017
As a regular (Diamond WC) I noticed again lowered standards. The meals in the Britannia restaurant have again lost quality and taste. Almost every dish was served cold. It was impossible to have a beer or a wine with a lunch neither at the ... Read More
As a regular (Diamond WC) I noticed again lowered standards. The meals in the Britannia restaurant have again lost quality and taste. Almost every dish was served cold. It was impossible to have a beer or a wine with a lunch neither at the Lido nor in the Restaurant as Sommeliers have been hiding somewhere. Cabin (BB) was OK, but some rattling was permanent when balcony door was opened. Refurbishing the cabin is an issue. Theater entertainment was a bit chaotic due to unforseen circumstances, but the ship and definitely the "Royal Cunard Dancers and Singers" did their best to comply. The Juggler wasn't worth watching, neither were the pianists. The chamber music quartet only performend in A minor, even Mozart - we, the passengers, called them the "Funeral Orchestra". The ports matched our expectations, the weather did not it's best - but no suprise in December. The last two days bore a rather unhappy atmosphere within the restaurant staff. I had the feeling that there was some trouble within the team. Anyway, we had a relaxing time and the seas weren't to rough. Everyone of our table of 8 was nice and we enjoyed the company as wel as our extrovert and entertaining waiter. Next year we'll book Queens Grill and that should balance our needs. Read Less
Sail Date December 2016
...the level of entertainment in the theatre. Not a major issue but annoying to be offered third class acrobats, jugglers and so-called comedians. Cunard should try to understand that a Butlin's type inter-active panto style ... Read More
...the level of entertainment in the theatre. Not a major issue but annoying to be offered third class acrobats, jugglers and so-called comedians. Cunard should try to understand that a Butlin's type inter-active panto style offering is cringe making. Apart from this the suite was lovely, the service immaculate and the Queen's Grill food was excellent. Embarkation was rapid though disembarkation was somewhat but understandably rushed. Cunard has now thankfully learned to make picture taking more low key and less hard sell. The ports were OK: Lisbon, Cadiz, Malaga, Tangier and La Coruna. Unfortunately the weather was poor but this was hardly Cunard's fault. If weather matters perhaps better to stick with the Canaries in winter. As ever the excursions on offer were over-priced and rather disappointing. The ship was beautifully dressed for Christmas. It is a stunning ship. Those lectures and activities that were provided were adequate but there should have been more for those who think rather than those who do. Martin Bell was good but let down by poor technical assistance and this applied to all talks. I would certainly cruise again on the Victoria. Enjoyed it greatly. Read Less
Sail Date December 2016
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
Sail Date October 2016
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent ... Read More
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent service, mainly in the Britannia Dinning Room and my cabin steward. Some staff were a bit aloof but generally ok. They were going to varnish the balcony rails on one port stop however I mentioned I had issues with solvents so they said they wouldn't do my balcony and they did stick to their word on this which was great. I booked a midship balcony as I get seasick. The room was spacious, well decorated and the bed was incredibly comfortable, I was pleasantly surprised it was very spacious and meticulously maintained. The room steward was fantastic. The food was also delicious - breakfast was pretty typical cruise fare with a great choice but from lunch on it was wonderful. Dinners in the Brittania were fabulous and I have to commend the staff there were a few people at our table with allergies and gluten issues and every day they discussed with the manager with regards to the following nights men, so their food could be cooked separately or changed to suit their medical needs. There is a great choice on the menu and the staff are always attentive and remember your likes and dislikes from the previous evening. I was seated at a table of 8 as I was travelling solo, this was great everyone at my table appeared to be solo travellers too. I ate two meals in the Verandah Restaurant and really enjoyed this experience and meal. The entertainment was really great. I went to two lectures and these were interesting and well prepared - not too long just the perfect length of time. There is something for everyone. I did a couple of tours with Cunard but I must say they are expensive for what you seem to get. I had to complain on both tours about the bus driver using the mobile phone while driving and some roads were really scary bendy. The Corfu bus driver was telling the tour guide to tell us not to go in the water at the beach stop of the tour as he didn't want to get sand in his bus...I didn't find that appropriate. I felt rushed on both tours I did. I may have not booked this tour if i realised it was such a formal dress requirement, however I have to say I did enjoy dressing up for dinner and felt not everyone was complying with this requirement. There is a sense of hard sell for the Spa products and at the shops onboard. I guess this goes on all the time, so you just ignore and move on. My embarkation and transfer was smooth and quick as was the disembarkation to the airport. In all i really enjoyed my experience with Queen Victoria, I felt a little left out at times but enjoyed the ports of call. I am sure i would travel with Cunard again should the opportunity arise. I value staying safe and well and you feel this on Cunard. Read Less
Sail Date September 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
Sail Date September 2016
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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