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8 Cunard Queen Victoria Luxury Cruise Reviews

I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"? Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet. Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun. Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately????? Most depressing of all, is no-one from Cunard it prepared to talk about this? Have fun but if you want to go cruising try another cruise-line? Read Less
Sail Date November 2018
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
Sail Date September 2017
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time ... Read More
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time as we would normally such as the ridiculous price of wine which we would not boost Cunard profits by paying for it, 5 formal nights on a 16 night cruise was too much, we did all formal nights and enjoyed them but cruise was 3 cruises really so this was why so many, however main issue with dress code was ALL other nights required jacket for dinner which made it impossible on some port days so maybe this could it'd be relaxed to smart casual - even if that meant long sleeved shirt etc, and dress codes were not enforced outside restaurant, seeing nearly everyone in formal dress in theatre after dinner and some in t shirt, shorts and sandals was a bit galling especially as air conditioning was not really effective. Another thing we didn't realise when we booked it was the price of drinks, especially wine - with all drinks having 15% service charge (what service) made drinks so expensive, A British Style cruise on a British ship...... not really, it was all so American, but let's look at it in a bit more detail. The ship, nice on the whole, rear deck huge since refit but shade areas not adequate, even some of the crew questioned why this was not done better, The pool was in parts out of action first 2 days with steps and woodwork around pool being sanded and oiled..... it's just come out of a refit ! and last 3 days pool was roped off half at a time to have woodwork oiled again.... and the smell of teak oil in the heat especially with people having breakfast and dinner on deck was terrible. Food... pretty abysmal really, often bland and poorly presented on the plate - if several people had same dish every one was presented differently sort of taking the edge off a restaurant dinner visually, it made it somewhat easier to accept that after arriving back from an excursion or port day and not eating in the Britannia restaurant as we didn't have time to dress up,in fact once we discovered on the whole food in Lido was better we chose to eat there some days. Lido food was ok, it was pretty obvious in all restaurants food was on the whole frozen and stored from start, bread was often cold in middle and soggy on surface, pastry was often like tasteless cardboard - maybe bread rolls were fresh ? But croissants came out frozen in a huge plastic bag. Breakfast was best meal of the day, and evening supper in Lido was not fresh like so many other ships I have been on, it was dinner left overs on the hot plate. On the whole cold food was slightly warm and hot food was......warm Good curries in the Lido though Stateroom 7035 was generous size being on the corner, room and balcony were bigger than normal. Air conditioning above bed was at times to strong in its direct delivery but not so efficient at the ambient feel, and too noisy directly above the bed. Stateroom steward was nice and fairly efficient, seemed a general thing on board that bedding was not changed often, maybe once during the 16 nights..... that is only a maybe ! Service, even though 15% added to all drinks orders the service was terrible.... now let me clarify that, the waiters were good, some were really friendly and a pleasure to get to know BUT there were not enough of them, most of the time on the new bigger rear deck that was always busy there was often only 2 waiters, at a sail away there was a few more but so many people having to go to bar to get drinks or at least to get a waiter. Entertainment in theatre was generally not good, clashing vocals not in harmony, the orchestra were great and did some excellent music nights in the pub... they were terrific, as was the pianist/singer in the pub. Visiting acts were on the whole excellent. The team on the whole were good whether it was a quiz or introducing the acts but music on deck did seem like a private crew party, yes they need to encourage others to dance but they did take over at times, Corridors nearly always had cabin staff trolleys and trolleys with old room service trays on, previously on other cruises we have been amazed how invisible this appears, and cleaning stairs during the day making hand rails soaking wet..... surely this is normally done during the night ? Ports of call were generally good but not often though out, too short a time in port at times, for example most people thought an overnight in Kotor was preferred to visiting Zadar the next day. So many queues for bus transfers, in direct sun without shade whichever must have been awful for some of the elderly passengers, queue was so bad with no buses apparent in Barcelona we decided to walk and got back on ship before our friends who were at the half way point in the queue ! It became a joke that they should be renamed "Queuenard" Officers and managers didn't seem to do their job of ensuring things went smoothly, more uniformed officers needed to take control and maybe even speak to passengers. A lot of staff, especially Lido waiters and Lido Managers just walk in front of passengers at times blocking their route, I saw several times crew walking through doors and not only not holding the door for a passenger but just letting it go without a glance - some (especially Lido manager) needs to have some training in in basic manners. Several times especially when disembarking at ports of call uniformed officers tellingly crew to "wait!," Cunard need to try harder, maybe it's because Carnival now own so many cruise lines they are all blending into each other, but we were looking forward to our first cruise on "A Queen" and we felt so let down by Cunard, it could have been fantastic and yet turned out to be the worst of our 5 cruises to date even though it was the most expensive, Read Less
Sail Date June 2017
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings ... Read More
This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings of a dollar to remember you had been to the USA. Initially there were in excess of 50 plus wanting to do a craft activity, at the end of the leg there were three - the same activity was repeated every leg of the cruise. There was so little to do that hundreds wanted to join the beginners Bridge class, but obviously they could not take that number. Likewise line dancing and ballroom dancing classes. There was ONE film in the afternoon of the first leg - Crocodile Dundee, 30 Years old!!! In the evenings the Dance Troupe were not considered up to standard to do a public performance. In the theatre at night ships officers, entertainment staff, ON CALL medical staff were all taking seats while passengers stood.The publicised details of lecturers, etc, bore little resemblance to who turned up. The biggest disappointment was the failure to honour the time spent in the ports of call. Booked ships tours were given preference, resulting in one case with us only being allowed off for 2 hours. We queued for an hour at San Francisco to get off and then were told the mooring was insecure and we could not get off. A day of cruising through the New Zealand Sounds was completely missed out, and the other was done in the dark. We could list a problem at most of the supposed ports of call. At Port Canaveral we had to go through immigration off the ship, and then wait in a freezing cold room with nothing to drink or eat, for five plus hours. On complaining we were told it had taken over six hours on other occasions. Staff were repeatedly rude to passengers. However the Indian and Philippine staff were brilliant. We paid £14,000 for this cruise and have been promised £700 of a future cruise! DO NOT go on Cunard. We have, over the last fifteen years, been on most cruise lines - we have NEVER experienced anything like this before. Beware of financially supporting Maitre'd whose wife supposedly has cancer. You will find it is part of a scam with Carnival/Cunard/P&O staff. Read Less
Sail Date January 2016
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which ... Read More
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which turned out to be a dreadful experience, all except for the embarkation process in Southport which was extremely well organised. The main problem for us was that the air conditioning in the cabins could not be adequately controlled so we spent the entire cruise either freezing or being excessively hot, At first we thought it was faulty unit, but when the technician came he found that it was operating correctly. We checked with other guests who had the same issue, so operating correctly must mean that you just put up without being able to control the temperature to a comfortable level. The other problems were due to the age of the ship, because the stench from the toilet/bathroom was terrible and the fittings in our balcony cabin were archaic! The TV was so small that we had trouble viewing from our bed, it was slightly larger than an ipad in size, then when movies were on it halved again. There was a grubby 2 seater sofa which was so uncomfortable that we could only use it as extra bench space. Our cabin was on a corner of the ship on level 7 which meant the glass doors were positioned so that no view was possible unless one stood directly in front of them. We found ourselves waiting for the time to pass quickly and felt a great sense of relief to finally disembark in Athens. It's now been several months since our cruise, and looking back we can only remember how very uncomfortable we had been for the entire time. Such a waste of money and time. Travellers be warned, because the Cunard advertising hype does not match the reality of the on-board experience. Read Less
Sail Date May 2015
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO ... Read More
CUNARD NEVER AGAIN---The worst cruise ever. I posted some concerns prior to my Cunard sailing this last Christmas - New Years Queen Victoria Cruise. I always contact the cruise company before hand about some health concerns we have. ALSO the company lowered their prices drastically and unlike THIS year's price promise they would do NOTHING for those of us who booked early... loyal cruisers. I became more concerned that after two phone calls and six emails that their customer service was lacking. NOT because they would not refund me money or upgrade me BUT because they NEVER answered an email or a phone call, even about the health concerns. I even went to the headquarters in Valencia, California in person and was promised a call back within 24 hours. NO call or email. They still have NEVER responded to my emails or my calls or personal visit. Once on the ship I figured let's make this a wonderful cruise. Beautiful ship, GREAT CC members and folks on our table... but the WORST service of any of my 35+ cruises. Every time I ask for help or for an answer to something it was "we can not help you at this time". One woman was crying at the front desk because Cunard would not take her American Express travelers checks that she bought purposefully in dollars for her onboard expenses. She ask if they could help her figure out what to do and they answered "read the brochure". We had the worst dining room service (and I have traveled Carnival-once, little companies and the big ones) ever. I will say after seven nights of being brought the wrong order (expressly asking for NO gravy and having it swimming in gravy or for a potato instead of rice and being served extra rice), no cream for my coffee until everyone else was done with their coffee and only after asking EVERY night we (most of the folks at the table were angry) we got some relief. It was actually pretty funny. The waiter would bring the WRONG order, we figured we should just eat it and keep quiet then if someone said something he picked up the food (already being eaten) and passed it to the correct passenger. We laughed the time I ask for no croutons (as usual in my salad) and it came as usual, with them. The waiter started taking them off of my dish AS I WAS EATING... "I am eating the salad now, don't worry about it I can just push them aside". He put his serving spoon into my salad and started removing them, I said "PLEASE don't do that I am eating now", he kept taking them out -- the man next to me started throwing croutons into my salad as fast as the waiter could remove them... it was funny in a sad way. As a teacher I thought the waiter just needed some more training. We did take him aside and we (the table) told him he should write down the orders so he would get them right. He didn't listen and after the 7th night we complained to the head waiter and got a new waiter. Cunard still has not contacted me even though I wrote a long narrative on my comment card. As for my cruising I love cruising and will go back to RCCL or Celebrity or Princess where if I write an email I have an answer with 48 hours at the longest and have NEVER not been sent a reply to my pre or post cruise emails. Cunard NEVER AGAIN, and that is too bad. Princes is a great neighbor (Carnival, Princess and Cunard are headquartered here) in my city of Santa Clarita. They give generously to the charities I work with. Too bad about their sister company Cunard-WORST CRUISE EVER. GREAT CC GROUP. THANKS to everyone for making our Christmas exchange so nice. It was wonderful to pass some of you on our way to somewhere and have a friendly face look back at us. OF course a special thank you to Steve and Gayle who made the cruise extra special. We are still recovering from the whirlwind tour of their little corner of the world, Chipping Norton and everywhere possible north, south, east and west. What amazing hosts. AND I took Gayle to the 99Cents store in California! __________________ Read Less
Sail Date December 2012
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! ... Read More
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! Don't waste your money on that upgrade! This should read window with NO VIEW! Shame on Cunard for charging $400.00 more for a room that was no better then a inside cabin! Also if you are planning to book excursions, PLEASE MAKE SURE YOU GET THEM! We booked for everyday and didn't get the one booked for Bonaire, and when we got the tickets they said it was SOLD OUT! Then we went to tour desk found out nothing was left for the island! What a big disappointment in the tour desk. Also talked to the Supervisor on the ship and they did nothing for us! I rate this the worst cruise I have ever been on, and have taken 24 cruises!Be prepared to dress up every night, tux or sports jacket required every night.If you want a laid back vacation, this isn't it!Shame on Cunard! Very over rated! Will never cruise with them again. Do yourself a favor and go on another ship! Read Less
Sail Date March 2011
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other ... Read More
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other Curnard Queens. There is a lack of luxury one would expect for the price of the cruise, and when entering our "cabin" - we were very disappointed, as we have experienced more space, and storage area and usual complimentary items in bath area,on a smaller Carnival ship recently. The rules are the same as QE2 & QM2 regarding dress code, etc... but why ?? the food choices in the Britannia Dining Room were less that desired... and on three occasions after reading the posted menu we decided "it" was not worth all the bother of having to Dress for Dinner...SO- Lido - here we come ... and did many , many, many more as it was packed each meal - daily. Wondering why no shrimp cocktails were offered on the menu in the dining room - we did notice "others" with shrimp cocktails, etc., and other items not on the menu. When we asked about this, we were told that those special items had to be requested. (unknown to most) The staff in general were mostly rude and not very friendly at all, and when asked questions most acted as if we "bothered" that we asked anything of them. The ports of call were good as we expected, however the Cunard sponsored "tours" - were a rip off as most were just bus rides through the county side. The one exception was The American Landing sites in Cherbourg / Normandy and the Museum there. The Royal Court Theatre was very nice ( stadium seating ) and some of the shows were good. Over all, --- Not what what I expected for the price I paid ..... Read Less
Sail Date July 2010
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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