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22 Cunard Queen Victoria Luxury Cruise Reviews

We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
Sail Date February 2019
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
Sail Date November 2018
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain ... Read More
Cabin was dowdy, old stained curtains, shower smelt of mold! The fan didn’t work so the mirror fogged up so much you couldn’t see a thing in it! Bathroom wasn’t cleaned properly! Black stain in the loo, and smelt of urine! Stain of looked like dried on milk up the wall! They seriously need upgrading! The money Cunard have spent on upgrading has not gone into the balcony rooms, I guess it’s gone into the new luxury apartments! Cabin was not vacuumed for nine days! Had to ask for it to be done! Was not clean when we arrived! Food wasn’t great! The choice in the self service restaurant wasn’t good on some days! Shows were very good! Costumes were amazing! Commadores announcements were good, he kept us informed of the weather etc! The wine sommelier was excellent! The entry into Fort Lauderdale was long and tiring with only four immmigration officers to check in over two thousand Passengers! I felt sorry for the old and infirm of which there were many! The art classes were so busy with so many people we only went to a few then we gave up as it was to crowded! This was our tenth Qunard cruise! We won’t be doing another! Very disappointed! It is no longer a so called “luxury”experience! Read Less
Sail Date January 2018
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which ... Read More
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which was dead and was for most of the cruise. When I mentioned this I was told by one of the purcers " I don't like flowers" the food in the Britainia Resteraunt was bland, dry, cold and totally uninspiring. We ate most of our meals in the Lido which is a glorified canteen. One day in the Britannia Resteraunt we waited 30 minutes for our breakfast and was told by the waiter the kitchen could not cope because 500 people came in at once.....rubbish.....then proceeded to tell us if we wanted quick service get room service! There is so much more but I don't want to write an epistle. We informed the "powers that be" but people just did not care. White star service Nill, customer care Nill, the person giving the flower demonstration was a joke one arrangement fell apart.....the main speaker was totally boring and cristised other people in her field of work from the stage which was unprofessional. The Cunard standard was not evident on this trip. The Caberet Artists were excellent as were Cunard dancers, the Cunard singers were appaling. This cruise was a joke and I am not laughing. Read Less
Sail Date June 2017
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
Sail Date March 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
Sail Date February 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
Sail Date January 2017
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming ... Read More
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more. Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:. - 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Finally we arrived at the ship embarkation point. This was not at all a welcoming or pleasant experience. We stressed at this stage that our accounts were to be kept separate and we each registered a credit card however it became apparent later on that all charges had been registered under one card but in the name of the other! On arrival at the cabin we were in need of a drink of water after another long journey. It was disappointing to find that this basic requirement was chargeable at $19.95 for 6 bottles, plus a service charge! This service charge requires some explanation. We have to open and pour our own water from the bottles and fail to see how Cunard can justify a service charge here? My friend's luggage did not arrive at the cabin until late evening which meant no change of clothes or personal toiletries to prepare and change for dinner that evening. 17th August - Captain's cocktail party This event is a well known tradition on any cruise liner. We spent some time dressing and preparing for the evening. We arrived at the Queens Room and lined up to have our photo taken with the..........eh? Captain? No, a female manager was waiting for us to pose for a photo with her!? We were rather mystified until it was explained a little later that the Captain was busy? Surely someone is aware that the Captain might be busy navigating the ship through this apparently tricky stretch of water, the Messina strait, and arrange his schedule so that the Captain's cocktail party is at a time when he might be available? During the evening we decided to purchase cocktails in the Chart Room bar. We went to the bar but were asked to sit and someone would serve us. Eventually a young waiter came to take our order which was prepared by an older bar assistant. As this had taken some time we picked up our drinks as it was our scheduled dinner time. As we left the older bar assistant was overheard to say 'Can you believe it? They buy their drinks here and then walk out with them'. Could we perhaps suggest that passengers are free to drink their cocktails in any place they wish and possibly the bar assistant might like to keep his thoughts quietly to himself. 18th August - evening customer service We attended the customer service desk to ask if there was anywhere in Venice where it might be possible to attend salsa dancing in Venice. We appreciate that the young lady may not know the answer but 'I have no idea. The ship's WiFi is too slow for me to look. I suggest you Google it in an Internet café when you go ashore.' is not quite the unhelpful response we were hoping for! The Best of Slovenia excursion The coach journey took 2 hours to arrive at Lake Bled. There were no traffic delays on the roads, particularly as the locals were on holiday and out of the area. We arrived at Lake Bled on time. This was a beautiful area and very promising with the possibility of a walk around the lake, a visit to the castle on the island and a chance to explore the local scenery and obtain refreshments. . On arrival we were advised that we had one hour before we had to return to the coach. We walked down to a coffee shop for much needed refreshments. The walk was 10 minutes, it took 40 minutes to have coffee by which time we had to return to the coach. There was no time to explore the area. There was then a drive to the city with an hour walking tour which again left only one hour for a toilet stop, to obtain lunch and free time. There was then a 2 hour return drive. The tour guide was very poor, providing information on such things as apartment prices and mode of transport to work; nothing of historical or local interest to a holiday maker. The cost of the excursion at $89 was very high for what was in essence a 4 hour coach journey. No meals or refreshments were included. A separate complaint was made about this and a 20% refund allowed however $71.20 is still far too expensive for a coach trip! 20th August - customer service and excursions desk We attended the customer service desk in the morning to request an interim statement. We were given one account in the name of one person but with the other person's card details. We were upset to receive this as we had produced separate cards and requested separate accounts on embarkation. I was asked to return with my card so it could be corrected. I collected my card from the cabin and returned only for my friend to be asked to provide her card to enable the accounts to be unlinked. In the afternoon we checked through the accounts thoroughly. I had been charged for a monastery visit in error. On checking the ticket it appeared the incorrect ticket had been provided as a beach break had been ordered. We visited the excursions desk to query this and to arrange another excursion. Elliott was at the excursion desk. We had made our initial excursion booking on board with him also. We explained the error and he asked who we booked it with. We explained he had dealt with our booking. He corrected the excursion. We then asked for a booking form each to make a new booking. Elliott said to sign one form. We politely asked for one each. He said 'I'm doing it, I'm doing it now, just sign one form'. We repeated the request and were trying to explain that our accounts had already been mixed up once but he refused and was so rude we left. We were extremely upset at the attitude and went across to customer service for assistance. We registered our various concerns regarding the attitude of staff, service and entertainment and service on board. Theresa, Customer Services, agreed to meet with us. We explained our disappointment. Theresa offered us a meal in the Verandah restaurant as a goodwill gesture and asked us to let us know when we would like to take it. We discussed the matter and responded to say that this was not acceptable and did not recompense for the very disappointing standard of cruise and that we would be making a formal complaint on return to the UK. We did not wish to waste any more of our holiday time on complaints and meetings. After that time, our experience on board continued to be a constant source of disappointment; - General entertainment on board was very poor and extremely badly managed. There were a couple of occasions which were good with the Blue jays and the balls where all the passengers had made lots of effort however Cunard do not appear to have made extra input to these evenings except for recording film of the event on two occasions (for which we have not given consent.). We spent several evenings walking around the ship looking for alternative, exciting entertainment. During these walks, generally speaking the bars were all empty. As business people at management level, we would be extremely concerned if we were managing to see the ship to see this. The Queens Room entertainment caters only for those with ballroom dancing skills. As salsa dancers, we have endeavoured to learn with the very grateful assistance of the taxi dancers. Some evenings in the Queens Room were billed with alternative events eg Jazz music, only for us to discover that it is exactly the same format and music as the other evenings. Hemisphere entertainment is provided by either the resident band or the DJ. The band are very good however with exactly the same set of music every night in Hemisphere it quickly became very frustrating and disappointing. We were very pleased to subsequently see that a deck BBQ and party was planned. Unfortunately, this was scheduled to coincide with our early dining time. We attended after dinner. This was a curiously interesting event; we could not get a drink without attending the bar despite the number of waiters on deck being more than we had ever seen, the dancers were mostly staff and there were many senior staff on deck. The band were playing yet again the same set of music. We stayed for a while to finish our drink only to realise that the furniture was being cleared away around us! An indication of time to leave ?! The poor service, entertainment and bad attitude of staff continued further; 22nd August - Dubrovnik We caught the transfer bus. At disembarkation there was no indication of where to go. We asked where to go and were bluntly greeted by simply 'over there'. On finding the bus we realised that we were being charged $7 per person each way for the journey. This should have been notified in advance not merely added to the newsletter. Reembarkation to the ship was greeted with another rude awakening, more in line with airport customs. A simple 'welcome aboard' would be appreciated, or perhaps passengers are more of an inconvenience than a welcome? This was certainly the feeling portrayed. Back on deck we thought we would make the most of some time on deck only to find that we had to acquire and move our own sunbeds, watched by staff! A drink was then much needed for which we had to attend the bar, despite being surveyed by several waiters and waiting for 3 hours......we trust you will be removing the automatic service charges as we were providing our own service? 24th August - on deck We decided to take advantage of some relaxation time. On deck from 8.30am to 12noon without any offer of service from a waiter. We are at a loss to understand how this provides a good service or makes any business sense? In order to try and make the most of our time on board we thoroughly read the daily newsletter detailing entertainment and activities. We fail to see how unhosted events eg social needlework and knitting, quoits and golf (activities that can be undertaken individually at any time), meet entertainment standards of a world cruise liner in the 21st century. While this may have been appropriate during the time of the original Cunard liner we feel it really does not meet current day entertainment. Equally, it is not possible to change events merely by changing the title; music billed as Jazz or World music should be just that not a repeat of the usual mundane set. And knee and joint pain clinics? Are these really appropriate activities for a worldwide cruise liner? We would add to this that the only reason we remained on board was thanks to our cabin steward, Sheena, who provided an excellent outstanding service and a space of sanctuary on the ship. Our thanks also to the team who manage the restaurants, also excellent......perhaps they could provide useful assistance to management in other areas of the ship. The last evening of the cruise. I tried to use the Internet on my account. I had saved this for the evening and early the following to make much needed contacts for the journey on arrival home, only to find after several attempts to log on that the service was being disconnected at midnight, despite time remaining!, 27th August - Disembarkation and return jouney Our transfer bus arrived at Athens airport, we were advised on route that a Cunard representative would be at the airport to help us after we had collected our luggage. Unfortunately, this was not the case and we had to find our own way to the check in desk only to find that we had been dropped off too early and had an hour and half wait in a queue before we could check in. Overall our impression of Cunard is one of great disappointment. Our much anticipated luxury cruise has not met our expectations of the standard from an organisation such as Cunard. We registered our formal complaint and are still awaiting compensation for a very spoilt summer break. We would not recommend Cunard to friends and family Read Less
Sail Date August 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
Sail Date July 2016
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships ... Read More
After many cruises we decided to try a Cunard luxury cruise (from their advertising blurb) on Queen Vic. First impression Arrive up the gangway & be security checked. Find your own way to your cabin (you have been given a ships map) Other ships at least have staff to direct you to your cabin, not Cunard 2nd impression 1st night in dining room. No breads on table, waiter serves you one bread roll & one portion of butter. Other ships have plates of ass. rolls on table & plenty of butter, you don't have to ask for a second roll. Hardly a luxury approach to dining. 3rd impression When ordering the main meal (entrée) I asked for a Caesar salad & told it was not available I could only have that which is on the menu. A little off-putting when Cunard tell you that you may have anything. It was available upstairs in the Lido bistro not in the dining room. At this time my idea of luxury travel has suffered a major set back. 3rd impression 1st morning breakfast in Lido, asked for grapefruit & told it was only available in the dining room, asked for smoked salmon, "sorry it is only available in dining room" So next day we ventured to the dining room for breakfast & had grapefruit & smoked salmon with an omelette which had been in a Bain maree for a considerable time, underdone toast & one portion of butter with cold coffee. So much for the luxury breakfast experience. Upstairs, hot coffee, stale bread rolls & yesterdays croissants but made to order omelettes, whoopee. The sad food experience goes on with a very poor selection in the bistro compared to Princess or Celebrity. Entertainment in my opinion was one step short of a disaster with English "comedians juggler, magician" & other guest entertainers of very ordinary talent performing 9 nights with the exception of the ship's singers & dancers; they were great but after 4 night in 18 they got a bit boring. You would see better shows at the local hall not on a 5 star luxury ship. Credit where credit is due; the ship was beautifully maintained, bar staff were top class, wait staff did a good but not spectacular job. Segregation of world cruisers & the hop on hop off crowd (1000 Aussies) was annoying; if Cunard want to segregate them & us they should go back to the 30'es & not run a hop on hop off boat The dress code didn't seem to be enforced very well as there were people around the ship in the evening not dressed according to the ship's rules. Many people ignored the hand sanitizers in the Lido & I'm surprised that there wasn't an outbreak of norovirus. On the health issue the ship was full of people with a cold or flu, we avoided the dreaded lurg by keeping clear of the cougher crowd & spray disinfecting our room every time we went in after a theatre or lounge visit. Another evergreen is the criticism of ship's tours & transfers, Cunard didn't let us down with their overpricing, e.g Hong Kong airport transfer US$35 (HK $ 280 pp) local taxi HK $ 230 for 2 pax incl luggage & a 34 minute ride door to door with no waiting for Cunard to fill the bus before departing. In Bali we hired a car with driver for the day cost was A$76 for 6 pax not A$ 75 per person on Cunard bus I wouldn't consider going on another hop on hop off cruise if it was free. The Cunard experience was not what I expected compared Princess, Celebrity or Holland America Read Less
Sail Date March 2016
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher ... Read More
We were a party of three adults who were extremely excited to be sailing on the Cunard Lines, Queen Victoria. We have cruised many times, mainly with Holland America. Because of the higher cost of a Cunard Cruises we expected a higher standard of service and higher quality meals. In our opinion, the standard of food was not up to the quality of Holland America or other cruises we have taken. Our first disappointment was at our first breakfast which we ate in the Lido restaurant. I asked for Eggs Benedict and was informed that they were not served in the Lido, only served in the main dining room. We prefer the Lido for breakfast as we never know what time that we will be ready to eat. While sailing with Holland America they happily made any type of Eggs Benedict that I requested in their Lido Restaurant. We looked forward to attending the much advertised English Tea served in the afternoon. We were stunned when they served the scones which were shaped round like baseballs and almost as hard. We think that the baker left out the shortening or used very little and for the liquid, did not use heavy cream, but used water instead. They were tasteless and very dry, not soft or rich tasting as correctly made scones should be. They were the same throughout the cruise, so it was not just a bad batch. The steaks that we had were also sub standard. One of our party limits himself to dessert on his last night aboard ship. He was really looking forward to ordering a cheesecake which was on the menu for that evening. We all ordered the same dessert and on first bite, our friend actually spit it out as it was like eating sawdust. Dry, tasteless, and no richness at all. Once again, it appeared that lesser quality ingredients were used. We found that in general most meals lacked intensity of flavour. We made it a point to ask many fellow passengers if they had cruised on other lines and most had also previously sailed on Holland America. We asked how did they compared the food from other cruises to the Queen Victoria meals. Without exception, not a single person said that the food was better on the Queen Victoria. The lack of quality of ingredients seemed to us to be the problem. Another huge disappointment is that I had a credit from the casino on my ships card which I intended to use when settling up our bill at the end of our cruise? I was told that I could not use that credit and that the casino contractor would mail me my refund within 2 to 3 weeks. It is now 4 months since our cruise and I am still trying to get my money. I have called Cunard's North American head office many many times and am on a first name basis with a supervisor who has been attempting to assist me. He called me the other day, very embarrassed, to have to advise me that he has been informed that the casino company does not do refunds. He said that his office is "cutting a cheque" for me and mailing it within a week. It should be the policy of Cunard Lines that if any passenger has a credit on their onboard card with the casino or any store on board ship, that this credit can be applied to their cruise bill. Needless to say, when we discuss our cruise, we do not recommend Cunard Cruise Lines. Read Less
Sail Date September 2015
Just returned from two weeks on the Queen Victoria, cruise started in Venice and ended up 14 nights later in Athens. I have to say I was very disappointed in many aspects of the cruise, working in a safety environment I have to say that ... Read More
Just returned from two weeks on the Queen Victoria, cruise started in Venice and ended up 14 nights later in Athens. I have to say I was very disappointed in many aspects of the cruise, working in a safety environment I have to say that there were several significant safety concerns, from stood in the corridor debating with the cabin stewards about their reluctance for us to be shown the primary emergency escape route, saying that we should always use the main staircase, even if there was a fire in that area ???, to rotten balcony furniture which collapsed when sat on, to bare wires hanging out of room appliances, Queen Victoria has recently had a refit but I am afraid it was very poorly maintained and was tired and unkempt in many areas. The cabin itself (6189) was clean apart from the balcony glass which was filthy, and the bag of sweets which a previous tenant had spilt under the bed and had not been cleaned up, I have to say the shower was tiny, I am not a big guy but there was very little room to move in there, the cabin steward did his best to keep the room clean and tidy, no complaints there. One word of warning if you plan to go on Victoria, take a jacket with you, or you wont be allowed to enter the Britannia restaurant, even though the rule seemed to be a little open to interpretation and I did see people with blue jeans and no jacket in there which I found strange. The shows on Victoria were awful, if you enjoy a good show in the evenings choose another cruise line because the entertainment was dire, with the exception of a comedian Mick Miller, he was very funny and rescued the situation somewhat, the Cunard dancers were sort of okay in a high school musical sort of way, the entertainment director was poor and with what we were offered should be removed from position in my opinion, there was little variety .. I expected better I cannot leave without mentioning Istanbul, the sooner the cruise lines stop overnighting there the better, I did not feel at all safe there, the taxi drivers need a special mention, almost everyone I talked to got ripped off by them, the two favorite tricks were A, the fare was 60 lira (even though he said it was 20 when we got in), you give the taxi driver a 50 and a ten lira note, he swaps the 50 note for a 5 then says you have underpaid him and kicks up a massive fuss until you give him more money .. advice (don't use the taxis at all, in my opinion they are not safe but if you have to) show the driver each note individually saying okay this is a 50 I am handing to you, and this is a ten, they will still try to rip you off but it will be harder for them. And B, you ask a taxi driver how much to the port, he says 20 lira, you get in and on arrival the taxi driver inevitably says this is not enough I want 35 or 40 euros .. then kicks off till you pay him, they all seem so nice and friendly to start off with but you have been warned. I would never go to Istanbul again, but if I did I would stay on the ship .. such a shame because the city is beautiful but the shopkeepers and especially the taxi drivers just see you as fair game to be fleeced in any way possible. To end I have to say that as a 50 year old I felt that there was not enough going on aboard the ship, someone playing the harp here, a string quartet there, and the ship was a ghost town after 10pm, if you are getting on in years (75 or over maybe) the ship has the right pace of life for the most part but if you are younger than that I would choose Celebrity or Princess or even P and O .. far more going on with great shows and spectacular ships. Read Less
Sail Date August 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
Sail Date February 2015
Cunard, oh dear how should I start, I was always given to believe that this was the N0 1 cruise line, sadly I find that in my opinion, it no longer seems to be. Nearly everything was disappointing from the onset, or maybe it was that I was ... Read More
Cunard, oh dear how should I start, I was always given to believe that this was the N0 1 cruise line, sadly I find that in my opinion, it no longer seems to be. Nearly everything was disappointing from the onset, or maybe it was that I was comparing it to a previous cruise with Royal Caribbean, because to be honest there was nothing it truly could be compared with. Our stateroom was okay nothing great, and not as clean as I would have liked, but only meant to be slept in, the food wherever you ate was not great, the choice in the Brittania dining room was tasteful but minute, vegetables being in very small portions and not to everyone's taste, too many cold soups considering it was Nov/Dec, in the Lido it was nearly always the same and mostly only warm, again the choice was very poor, afternoon tea was exactly the same everyday. The actual ship was tastefully decorated but in an era long gone and also in need of a refurb in some places, Cunard really need to come into the 21st century, too much brown polished wood and carpets to match. The prices on board were all subject to a 15% service charge which pushed them up and they were expensive enough, a 4 bottle wine package was $196 then the service charge was added, the gratuity was also added to your overall bill, fortunately we were told that it could be cancelled, apparently returning cruisers knew to do this on the same or the next day after boarding. Had anyone wanted to shop on board, the shops were very few and very high end, Harrod's, very expensive jewelers and a top quality art gallery, selling beautiful paintings if you could afford them. I could go on complaining about a lot more things, photo's taken on board expensive, etc. There were only a few things that were enjoyed by my wife and myself , the pub was an entertaining stop after dinner joining in the quizzes and listening to the fabulous Funch singing and playing the piano, we also entertained by the couples on the dance floor competing with each other, although they were exhausted they never wanted to be the first to leave!! strictly it wasn't. Although there were a few younger people on this cruise, most passengers were elderly pensioners, who were just happy to sit and snooze the days away, the days entertainment was boring, well that is the polite way to describe it, I did not go on holiday to listen to lectures and talks on arthritis and the like. The evening entertainment was awful, except for a few acts that were flown in from the UK, the Cunard's own artist's were loud and not that professional, I dare not compare them with my previous cruise I would never stop singing their praises. The tours booked through Cunard for the ports that we visited were very expensive and a total waste of time and money, we went on a couple of tours booked at the port and they were more informative and cheaper that the ones we booked from the ship. Although when I complained to the pursers office, the promise of an answer to our complaint never came. We often spoke to other passengers and were very surprised to hear some of them agreed with our thoughts on this cruise, even those that have made many many return cruises with Cunard and honestly questioned themselves why. To be honest we went on a cruise to have a rest and be waited on, we rested a little more than we anticipated as there was nothing else to do, I read a book, and coming from someone who hardly ever reads anything other than a news paper, that really is an admission of boredom. We will be going on a cruise again but not a Cunard one for if this had been our first on we would have never gone on another............look out Royal Carribbean the Jones are coming back !! Read Less
Sail Date November 2014
I have cruised more than ten times with Celebrity, Princess, Holland America, Costa, Carnival, RCL and so on. This is the first time I tried Cunard and thought it should have been better than other cruise lines. Well, I was wrong. We chose ... Read More
I have cruised more than ten times with Celebrity, Princess, Holland America, Costa, Carnival, RCL and so on. This is the first time I tried Cunard and thought it should have been better than other cruise lines. Well, I was wrong. We chose it was because of the itinerary - Norwegian Fjords, we thought with the fine food, and excellent service in Cunard, it would make the whole journey pleasantly. Well, I was wrong, the food was lacking of varieties. Seemingly only caters to British clients. Every morning has same breakfast such as bacon, sausage, pan-friend muchroom and grilled tomato. After a week, really fed up . We dined at Britannia restaurant, the food was plain, not tasty at all, we had to switch to Buffet restaurant for a change, but dinner at buffet was a big mistake too. Lack of varieties, only British-style food, same thing every night. We had no choice but to go for fresh pizza. Pasta is simple dish, but they do not do fresh made one, no ingredients such as onion,ham, mushroom to stir fry with the sauce. ONLY PLAIN SAUCE with PLAIN PASTA. It was horrible. We had to tolerate entire 7 days and cannot wait to get off board for food. How did people comment Cunard serves finer food. It was really inaccurate information. Can't deny the public area of the ship is décor classic and nicely, but the staffs was liveliness, they were not happy at all. The activities in the ship suck ...no Zumba class, no golf putting tournament like the other ships do. I was so bored in the ship. In one word, I won't go back again for any Cunard at all.   Read Less
Sail Date August 2014
Firstly, we are not regular cruisers but we have been on QM2, short trip around the Carribean shortly after she was commissioned and then transatlantic on QE2. Both these trips took place prior to Carnival buying Cunard. The differences ... Read More
Firstly, we are not regular cruisers but we have been on QM2, short trip around the Carribean shortly after she was commissioned and then transatlantic on QE2. Both these trips took place prior to Carnival buying Cunard. The differences between the previous voyages and the one we just took to the Baltic and Northern Europe were small but noticeable. Here are the differences we noticed as they affected us and our trip. The food was not quite as stunning as we had experienced during the two previous trips. The choice was equally a little more inferior. The service in the Britannia restaurant was very good, the sommelier - superb, but service in all other bars and lounges was sub-par. Waiting 15 minutes before a waiter noticed that we were sitting on a couch, was not acceptable. This happened frequently, not just once that could have been construed as an oversight. The food in the Lido restaurant also was a little sub par. Some of the fruit that was put out uncut was either bad, mushy or not ripe. The choice of hot meals was a little sparse although to be fair, you could always find something that was a good choice - not excellent - just good. The cabin steward was excellent - room service not quite so. We tended to have a light breakfast on sea days in our cabin. This was usually a pot of tea and toast for 2 persons. Invariably there was a forgotten item each time, either the milk, tea spoons, butter, napkins - one time they forgot the tea bags! We only participated in Afternoon Tea once - the sandwiches were dry, the staff most anxious to get us out as we were in towards the finishing time not waiting for the Tea to be served as many of the eager passengers were. The champagne bar lacked patronage throughout the voyage. At $16.95 with gratuity it was obvious why. If Cunard had offered glasses of champagne at $10 per glass, it would have been crowded especially for pre-dinner drinks. The Entertainment was very poor. There were some good acts that performed on several evenings. But, they were the entire show, not a headline or a part of the total. My memory of the shows was something that you found on Broadway or in the West End - the quality of the performance was so high. The high spots were the 2 guest lecturers, Robin Oakley being the most notable, who gave very interesting talks. The lectures on the Amber and Faberge were also very interesting. Then the Tours - who knew that a better way to go was either the hop on hop off buses in regular ports to see the City - or in the case of St. Petersburg, the jewel in this cruise - that a private Tour not booked through Cunard - would have been better. If you do not have this information in advance, then you can only book directly with Cunard. One of the tours was shown as low activity which in fact involved walking around for 2 hours on steep cobbled streets. Another involved at 3 hour bus trip away from the Port. Sadly our 2 one day tours in St. Petersburg were full of "fluff" so that we were unable to see much of the treasures of this incredibleCity. We do not consider spending an hour and a half at a lunch in a mediocre restaurant being entertained by a group of Folk Dances to be a good use of limited valuable time that we had in the City. The costs of the Tours was phenomenal - paying $98 to take a coach tour of Helsinki was very steep. The final thrust by Cunard was that they sold water to take on the tours at a cost of $2.90 per bottle. The money that the company was making on these tours, water should have been given away to each passenger. As I came down with a very bad cold and cough after a week, I was forced to stay in the cabin on a couple of nights, including one of the formal nights and to miss the tour with the 3 hour bus ride. It would not have been fair to any of the other participants nor could I have sat through such a long bus journey, so I had no alternative but to miss out. The tour cost was $102 each ticket - not something that was easily given up. And what possessed Cunard to add Warnemunde and Skagen to the itinerary???? At Skagen the ship could not tie up in the dock but had to anchor outside the harbor. This prohibited any disabled person, of which there were quite a few on the ship, to go ashore. Skagen's claim to fame appeared to be a drifting sand dune that buried a church, plus a landscape of dunes moving across the country. Then, to justify the outrageous price, we were treated to a Danish pastry, dry and uninteresting, then a visit to a very poorly kept castle who's beautiful artifacts were in danger of becoming seriously damaged beyond repair. My final comment is that the wifi was priced at $47 for 2 hours - or 75 cents per minute. Would it have been so bad if Cunard had offered free wifi for that 2 hours, or even throughout the cruise. Most people weren't on board to sit at computers but for those (including myself) who were required to at least look at emails daily, it would have been a welcome gesture. To summarize - I thought the ship very comfortable, spacious and the common areas decorated well. Our cabin had chipped paint and minimal space for clothes - given the 5 formal nights. How do the world cruisers manage for 120 nights in these cramped conditions and lack of hanging space. I guess they double up on their clothes for formal nights. No, I will not cruise again on Cunard, nor probably anyone else, but I will take QM2 transatlantic. I did like the majesty of the ship and Cunard, even though not measuring up as prior to their take over, tower above other cruise lines in their ability to impress. Perception is all! Read Less
Sail Date August 2014
My recent cruise on the Queen Victoria helped me understand what the term "quintessentially British" means in a Cunard context. It means a floating retirement village inhabited overwhelmingly by 1200 former Coronation Street ... Read More
My recent cruise on the Queen Victoria helped me understand what the term "quintessentially British" means in a Cunard context. It means a floating retirement village inhabited overwhelmingly by 1200 former Coronation Street characters. While I understand that the cruise was pitched at retirees and I fall into that category, it also pushes the line of elegance afloat and a cruise meant as a reward for people who have had some success in life (I know that sounds pompous but its only what Cunard peddles). Flannelette track suit pants, zimmer frames, bingo, stodgy food and a constant whingeing about the cost of things certainly took the elegance out of the cruise very quickly. Non-British passengers had to put up with constant jingoism which in a perverse way probably confirmed all the terrible British stereo types. My wife had previously been on a long QM2 "voyage" and recently on a Princess Cruise. Our expectations were high, overly high as it turned out. The entertainment served up was best characterized as suitable for Butlin's holiday camp. Mediocre and safe, inoffensive and brief. Well the dears might go to sleep and they did. Professional karaoke at best. The ports of call, however, were wonderful and a highlight of the cruise. The crew were all very helpful. Tour advice was sound, sommeliers had the knack of making you feel as if you too knew something about wine, the wait staff were friendly and tried hard but probably knew little about the food they were serving. An exception was the Verandah Restaurant. We had a fabulous night there and I can highly recommend it. I don't mean to carp but the Cunard part of the cruise was a disappointment. Obviously there is a profit imperative for Cunard and getting bodies on board is what its all about. But, Cunard markets itself as being above the pack, of being something desirable and that certainly was not my experience. I went back to back onto the QM2 and I had a much better experience, one much more in line with our expectations. If the Queen Victoria is a second category of Cunard experience, it should be marketed that way.   Read Less
Sail Date May 2014
Voyage 308 Norway, Iceland and Faroe Islands. This was our 30th Cunard voyage and it will be our last, Cunard is not synonymous with quality anymore it is merely a badge, this is sad because Cunard was a company with great history and ... Read More
Voyage 308 Norway, Iceland and Faroe Islands. This was our 30th Cunard voyage and it will be our last, Cunard is not synonymous with quality anymore it is merely a badge, this is sad because Cunard was a company with great history and traditions which Carnival UK chooses to dismiss. On this voyage the lecturers, Robert Powell and Neil Kent were excellent but the Captain and most of the officers let Cunard down as they did not attend Officers Parties and were remote and aloof if present. We paid £403ppn for a Q5 suite, the butler was at best a stewardess and the waiters at our table in the Queens Grill were lazy and frequently absent when we needed service. The menus on Formal Nights had only one meat dish at dinner and on two occasions I was presented with effectively half a meal, Turf without the Surf as I cannot eat fish and the Steak portion of the Steak Diane had been cut in half and put on two plates which were served to another passenger and myself on the same table! We did have one dinner which was Cunard standard as we knew it, this was when we were invited to dine in the Britannia Restaurant, the Beef Wellington was excellent, cooked to perfection rare and the service was first class. When we asked Customer Services shoreside why there was only one meat dish on the menus and why was I served half portions they implied we were ridiculous, we have therefore concluded we would be ridiculous to sail with Carnival UK masquerading as Cunard ever again. Read Less
Sail Date June 2013
Queen Victoria V128 November 2011 Food 100% : entertainment at times magic and at times very average : hygiene was perfect : service from waiting staff and the butler staff first class. How they deal with issues is though sadly a big ... Read More
Queen Victoria V128 November 2011 Food 100% : entertainment at times magic and at times very average : hygiene was perfect : service from waiting staff and the butler staff first class. How they deal with issues is though sadly a big problem. If you are going to cruise with Cunard may I offer a little advice. Video any issues you incur and any complaints you make -â€" if you don't they will make out you are the problem! Along with lots of fellow passengers we raised a complaint about a tour in Cairo and a luxury cruise on the Nile with Cunard. We were told by the on board tour office that a letter from the Tour office manager had been sent to all passengers who had complained. The letter never arrived on board at our cabin or at home. Now we are told by Cunard 'Customer Relations' we were the only people to complain and no letter had ever been noted! Poor weather affected the end of this cruise resulting us docking in a different port and coaching to the airport then off to another airport (no fault of Cunard). The updates and most importantly passenger support (in particular for the elderly) moving from one airport to another and having to find all suitcases (that had been checked in once) on anyone of 6 coaches was a complete disaster. The Captain of the Queen Victoria completely washed her hands of us. No care, no food, no support, no information. Basically worse that anyone would expect from a no frills airline. Their replies to complaints have been grossly insulting implying I am a lair. I just wish I had taken a video of the meetings I had with Cunard staff and all the issues that occurred in Egypt. I know exactly what happened who I spoke to and what I was told. Cunard have completely breached every bit of trust I had remaining. Cunard's way of handling complaints disgusts me. Cunard is no better than News International - creative stories and cover ups! If you are going to cruise with Cunard may I offer a little advice. Video any issues you incur and any complaints you make -â€" if you don't they will make out you are the problem! All the gloss on the surface and deeply cold and uncaring to the core. Terry Lucking Northants Read Less
Sail Date November 2011
WHITE STAR SERVICE (Part 2) We have just finished our second cruise on Cunard's Queen Victoria. We had tried this cruise line once before (please read White Star Service Part 1 August 2008). This will give you a very unbiased ... Read More
WHITE STAR SERVICE (Part 2) We have just finished our second cruise on Cunard's Queen Victoria. We had tried this cruise line once before (please read White Star Service Part 1 August 2008). This will give you a very unbiased report of our first voyage out of Southampton. Quick synopsis is that we really thought the name CUNARD stood for what should be the best on the seas, especially in food and service. We were not overly happy with what we received, but, this year, thought "Why not try the "Queen's Grill"? We had heard that this was THE food and service of Cunard! So as we were contemplating travelling on the Queen Mary 2 later in the year, we decided to take a five day four night cruise out of Los Angeles to see what the mystique of the "Queen's Grill" was. We arrived one half hour before the ship could be boarded in San Pedro. Sorry to say that the CUNARD personnel (rental personnel), were not in sync with mgt and really didn't have much of a clue as to how and where passengers should go. We asked about a separate line for "Queen's Grill" passengers and were just told to take a seat. After I walked around a bit, I found a line for Grill passengers. After starting to get into this line, we were told that we would have to sit down and wait. After we sat down, another person came by and said "Grill passengers get in line". Of course after we did, another woman came up and reprimanded the first one for telling us to get in line. The check in process was one of the poorest we have ever had with any of the many liners that we have been on. As we had been on the ship before, we knew exactly where to find our "Queen's Grill" Suite and headed there. The Suite was nice with good amenities. We think the Holland America Deluxe Verandah Suites have a better feel, but that's our opinion. Plenty of closet space, nice bathroom (although lighting is terrible). Met our Butler (who is basically the same cabin steward you get with ANY cabin on the ship, but gets to wear a Tux!) Was pleasant and took care of the few things we asked for. Went to the "Queen's Grill" for our first luncheon. Met by the Maitre D', Osman, and shown to our table. NOW the meat of this review really is about food and service so here goes. Let's put it this way....the truth needs to be heard...Soylent Green is PEOPLE, The is no Easter Bunny, Darth Vader is Luke's father and you get the same food in the "Queen's Grille" as you get in the main dining room! There, it has been said! We actually thought that there would be a kitchen with a grill chef that would prepare "special foods" similar to the BLU dining Rooms on the Solstice class Celebrity ships. Guess there must be an elevator to the 2nd deck main kitchen to pick up your food (couldn't get a kitchen tour, imagine that ) .There ARE 10 Ala carte items that you can order from, but nothing special or out of the norm. Amazing that so many guests were eating the Caviar (which is actually so cheap that persons who know what good caviar is, would not eat this!). So first lunch, order apps and Entrees. Takes one and a half hours to get! Nobody in the dining room except A LOT of servers, Maitre D's and asst Maitre Ds'! Everything is so portion controlled that you have to ask for everything. Each meal you are only allotted one butter pat per person. You MUST ASK to get more. Water is never poured from a pitcher, they take your glass and bring it back (but you have to ask for more water when you want it). Rolls have become so tiny that two equal one of what used to be served. AND, of course, you have to ASK to get another roll. In the main dining rooms, the servers would know automatically after the first day what your preferences were (i.e., always OJ for breakfast, decaf coffee or tea, etc.) Never happened each day, with a smile, was like we had never existed the day before (imagine that for servers who only have about ten persons to wait on.), Same lunch was better in main dining room (oops, forgot, it IS the main dining room food...just has to come up 8-9 decks!) SO, plates cold, food slightly warm. Dinners thru the week were okay, but again, nothing special, Plates cold and food luke warm. Only hot food all week was night before getting off and wife had Duck flambE! (they did heat the duck for thirty seconds before soaking in flaming Grand Marnier ). Breakfasts again, had to ask for more butter, had to ask for coffee and refills, had to ask for croissants (is this REALLY service?) Do not try the desserts as they are truly the most pathetic of the food groups. Amazing when your "server" does not know what the breads of the evening are, just "would you like a white roll or a brown roll?" Food is auctioned off instead of knowing that guest number one gets the chicken and guest number two gets the steak. I understand this with new servers in the main dining room, but in the "Queen's Grill"? Most foods were very bland, again guessing this is what the Cunard following is used to. Tried the Buffet once for breakfast and once for lunch. Will say that this is perhaps the most terrible buffet at sea! I know the average age of a Cunardian is 70 or over (we are almost 60), but please, go benchmark some other lines and come up with better than this! Even the parent company, CARNIVAL, has better than this! Rarely was the buffet well stocked and the set up is just so incredibly poor that it is very difficult for the aged passengers even to get around. Although I did not think the wine list was very good, I will note that "PETER", our wine steward, was very accommodating. If you read my initial Part one review, you will note that we really enjoyed Todd English. Alas, we did not book this time as we thought "Queen's Grill" would be something special, possibly even better. NOT!! BEST HOT FOOD, BEST SERVICE....Golden Lion's Pub..what a shame but this food is actually cooked to order and comes to your table hot and tasty. We enjoyed Tea on our first cruise and looked forward to this event on this cruise. Instead of having tea in the magnificent Queens Room Ballroom (the best dancing ballroom at sea), we decided to have tea, where else, the QUEEN'S GRILL LOUNGE! This was handled by the Princess Grille crew, who again seemed like they just got on the ship! There was no rhythm or direction to the service. We got some of the items, but not others! I could have asked, but just waited to see what was going to happen. After about thirty minutes, someone finally offered us scones (just as we were about done!). Another secret, but promise you won't tell...PRINCESS GRILL food is just like the QUEENS GRILL food...both the same food from the Britannia restaurant where you could pay thousands less to eat mediocrity! Now, I DO realize that ships have to make money and I DO understand the food service business as I have proudly been part of it for forty years. I understand efficiencies in this day and age and I understand a good food cost. I manage thirty five restaurants and have to watch these things on a daily basis. When my Eggs Benedict Canadian Bacon is so thin that I can't imagine how they got it off the meat slicer, well, it's time to find another line. Truly, buyer beware....Do not be duped into the mystique of the GRILL restaurants. You can get much better on the Crystal Ships, the Solstice class Celebrity ships, and yes, even the newer Holland America ships (owned again by Carnival). Concierge in Queen's Grill Lounge did not seem to be very knowledgeable about the ship...maybe she was new. Upon debarkation, we were seated in "Queen's Grill Lounge". No pastries, coffee, tea, water etc. offered to departing guests like so many other lines that we have been on do. I realize there is a vast majority of persons that are loyal to the Cunard "Legend" and we had hoped to be one of those. Unfortunately, it was not to be. We have cancelled our "Princess Grill" experience on the Queen Mary 2 and will stay with lines who continue to be contemporary both in food and service. IF you really need to save a few dollars, stop putting dollies and parsley on every plate. The most amazing part of this voyage was that absolutely NO comment cards were given out on this voyage. Obviously, Cunard and Carnival, wanted to forget about this trip too! Read Less
Sail Date February 2011
Christmas Markets Cruise V025 This cruise did not turn out to be what it said on the packet. Some of it was down to the weather conditions and some down to advertising poetic licence. Christmas markets in most people's eyes are the ... Read More
Christmas Markets Cruise V025 This cruise did not turn out to be what it said on the packet. Some of it was down to the weather conditions and some down to advertising poetic licence. Christmas markets in most people's eyes are the grand events in Germany, Poland etc. and to advertise a cruise visiting destinations offering a Christmas market you are let down by what is NOT on offer The three ports of call were Amsterdam, Zeebrugge - for Bruges or Brussels and Le Harve for Paris and other destinations. Due to adverse weather conditions, the bus tours to Bruges, Brussels from Zeebrugge and Paris + all other destinations from Le Harve were cancelled for weather and safety reasons. Amsterdam - No Christmas market Bruges - arrived there by train, again No Christmas market Le Harve - while not the intended visiting destination, the shuttle to the centre of town was a washout, being a Sunday little or no shops open and their market consisted of approximately 12 little log cabins. Queen Victoria Very disappointed the ship did not impress in a number of ways, given the ship was just out of a refit in Germany the faults with equipment were numerous new coffee machines in the Lido not working within 24 hours, hot water taps in Lido stopped on first complete day and never worked again. Just off the Queens' room, there was a smell of sewage and I know a number of people plus myself reported it to staff, never corrected. Other quests had problems with blocked sinks, toilets over flowing, glasses in state rooms with cracked edges to name a few of the problems discussed. Given the type of cruise, time of year the ship lacks an enclosed swimming pool. Food Lido restaurant - food was a good standard and variety, plenty of choice but some of the hot dishes were not as hot as they should have been. Britannia restaurant - a poor performance all round, staff were poor on our table, orders all wrong, timing of delivery lead on the first night to cold main course. The kitchen was no better, they obviously were not in tune to the printed menu, on a number of occasions the type of potato served was not as per the menu. When steaks were ordered, it was potluck when it arrived as whether it was, rare, medium or well done. Portions were on the mean side - female comment. When we complained to the Maitre'de, on the first evening all he said was sorry, walked away and he never returned on subsequent evenings. Wine waiter was very slow and did not have any idea of availability of wines on the menu, plus did not suggest or advise you - looked as if he was handed the job that night without any training. The next table to ours complained that he had taken 45 minutes to deliver their wine (after main course served), plus they also complained about the food. They never returned on any subsequent night. Cabin was clean spacious and we were looked after by a very good stewardess; could not fault the standard of hygiene exercised by all staff. Summary - drinks over priced, service charge not worthy of its name, food poor, and staff - lacked drive. A very poor performance all round and auspices start for the new captain on her first voyage. Not a patch on the P&O Arcadia, on which we spent 17 glorious days / nights earlier this year. Read Less
Sail Date December 2010
We knew that Cunard appealed to older clientele but surprised at just how old the vast majority of passengers were. Not many of the activities on board would appeal to anyone below their seventies - enrichment lectures very dull and ... Read More
We knew that Cunard appealed to older clientele but surprised at just how old the vast majority of passengers were. Not many of the activities on board would appeal to anyone below their seventies - enrichment lectures very dull and unimaginative. Theatre really beautiful but shows very poor - a bit end of the pier. Shopping on board not good, quite tacky in fact. Excellent embarkation and disembarkation at all times. The ship new and very tidy but lacking in any real atmosphere or wow factor. Food and services in restaurants OK but not outstanding. Food quite similar every night in Queens grill quite hard to find something really wanted to eat by the end of the cruise. Lido restaurant was good and staff very efficient. Cabin supposedly 3rd best on ship and although comfortable and not cramped by any means did not have the wow factor we were expecting. Would not book with Cunard again but would choose Crystal or Oceania much less stuffy, much more mixed clientele and real luxury.. Read Less
Sail Date November 2009
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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