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48 Cunard Queen Victoria Luxury Cruise Reviews

This was our 3 rd cruise aboard a Cunard ship. Booking was made through Cunard/Hamburg. Service here is in need of getting used to it. Very impersonal for the class we booked. A mere call center processing. Never beforehave I ... Read More
This was our 3 rd cruise aboard a Cunard ship. Booking was made through Cunard/Hamburg. Service here is in need of getting used to it. Very impersonal for the class we booked. A mere call center processing. Never beforehave I received such poor service in this section. We were even forced to print out our own luggage tags. I am willing to spend the money - but I am not willing to accept the lousy Cunard travel agency service. ( asserted Service ??? ) Also I am fed up with wasting my time on the phone trying to get connected for what they call service. Cheap Internet attitude. I was very disappointed and upset. Cunard Southampton did not even bother answering my letter regarding this issue. The service in the Queens Grill was very good again. Very attentive. Quality of food and beverage also very good. The whole atmosphere in the restaurant is inviting. The sameapplies for the Afternoon Tea Service. Laundry service also very good. Excursion service aboard the ship also lacks an attitude. Personally I do not like guided tours. Take a taxi instead and speak to the locals. Shops here are not very inviting. Variety very small. Many items are of very poor quality -sold at premium prices. After returning to Southampton again we were invited to a Windsor tour. Here we have to emphasize the very good support given by the bus driver and our tour guide. Thank you Port service was fast and effective. Most members ofthe staff are well trained. Read Less
Sail Date August 2019
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered ... Read More
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered the larger suite and good sized balcony well worth the extra cost . We were not , however, impressed by the Princess Grill dining room . It is large and caters for well over 100 people and is thus not an intimate venue . It compares unfavourably with the Club Balcony on the Elizabeth which ( on our earlier cruise) only catered for about 50 people . The waiters ( dedicated to a group of tables ) were polite and charming and very willing to please but on occasion did not notice when the plate was not as ordered. I could not fault the menus – 5 courses for Dinner and Lunch . We don’t have hearty appetites and never ate lunch there preferring to use the casual Lido restaurant where there was always a large range of different types of food where we could “graze” from the self service buffet . Even though we had the onboard spending allowance ( much of which was taken up by the automatic daily charging of staff gratuity charges of $27 ) I found the wine pricing exorbitant. In the restaurant a bottle of Cloudy Bay, Sauvignon Blanc had a basic price of $40 which was not too bad seeing that , tax free , in the UK it would be about £20 (c $26 ) . However a corkage charge of $25 was then added and ,on top of that , there was a service charge of 15% bringing the total up to $ 74.75 . I refrained from any further purchases there . Quite a number of people to whom we spoke also complained about drink pricing policy on the ship . The air conditioning throughout the ship was set low This was affecting the ladies, especially as they had to dress accordingly . A number complained that they had been unable to wear dresses which had been brought especially for gala nights . Perhaps this was a factor in the ship seeming deserted after 10pm . People were more comfortable in their suites. As regards the excursions we found these to be very well organised by Cunard staff as far as getting us off the ship was concerned but they varied in quality from place to place just as was mentioned in Cunard’s publications . They are dependent on local companies whose employees seem often to be students doing casual work . For example , in Mauritius , we had an early start one day and visited a charming old French colonial villa where we were given a bottle of water and offered a couple of very small deep fried battered vegetables . We then drove a long distance to an old sugar plantation factory which had been converted into a museum dedicated to the local spice industry. Here we were led around every section which , because of the time involved in slowly following other groups of visitors, we found intensely boring . It was over by around 2pm and there had been no allowance for lunch and we still had another town to visit . What was annoying was to find that the factory had a very pleasant outdoor café facility of which we were totally unaware and unable to use as we were then driven off for another 2 hours unfed, and with no opportunity of buying a snack anywhere , until we returned to the ship. Our cruise was part of the Victoria’s World Cruise and covered Singapore to CapeTown . When we boarded it was clear from the amount of coughing noted that there was a “bug” in situ . This was clearly recognised by the Medical Centre which had a prominent notice saying that they did not prescribe antibiotics for this bug which they said was a Cold/Flu infection . They admitted it was virulent and could take up to a month to clear completely . My wife caught this after a week aboard and was prescribed only basic cough medication and paracetamol. She saw the doctors twice and , it not improving , was then told that that was the only medication that they could/would prescribe . Her condition worsened and , when we disembarked in CapeTown , she immediately saw a doctor who diagnosed acute bronchitis and prescribed strong antibiotics and steroids and certified her unfit to fly ( we were due to leave 3 days later and this had to be extended by a further 3 days ) . We thus incurred considerable extra cost and had no opportunity of making the most of our time there . Regarding the entertainment (in the magnificent theatre) there were very good lectures during the day e.g. antiques , topical history and politics and regional cuisine but we found the evening shows and performances mediocre . All in all this was a rather like the proverbial curate’s egg – good in parts . For us however it was a disappointing cruise . Read Less
Sail Date March 2019
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just ... Read More
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just minutes. The Cabin 8114 was clean, comfortable and the steward wonderful. Dining in the Lido Buffet offered a wide variety of choices of excellent food. Unfortunately the furniture in the Lido needs a very good clean and the chairs were very grubby and the salt and pepper shakers were the main source of germs. The main restaurant was very disappointing. The offerings were average at best and the service was not up to the food and service standard that we experienced on the Queen Elizabeth a few years ago. Mock cream was offered with desserts. MOCK Cream!!!!! when you can get fresh whipped in the Lido buffet - that was not logical, fine dining Vs buffet and we got mock cream. Might sound picky, but the rest of the food followed suit. The entertainment nightly and offerings during the day were very good. Excursions were well managed, Tender ports took forever to get off, so get down early if you are doing a self-tour as these leave after the excursions. MEDICAL CENTRE - excellent service for all those who became sick, and those with the dreaded CUNARD COUGH. Yes, it has a name, This cough is a virus and was rampant on our cruise. It put too many passengers in sick bay and resulted with us getting pneumonia and having to leave the cruise early to get specialised hospitalisation and treatment. Many passengers didn't like getting treatment on the ship as their travel insurance was not top notch and they didn't want to pay, therefore they coughed and coughed and gave it to many others. The doctors and medical staff we give 1000%, we would not be here writing this without them. Yes our travel insurance paid up but we were very honest with them and took out extra and got their approval to cover pre-existing conditions. Would we go again - no, we felt the overall standard on this cruise was not what we enjoyed a few years ago, and on review we will not take the health risks. Read Less
Sail Date March 2019
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries ... Read More
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries and it was wonderful, 10/10. (Queen Elizabeth). This time there didn’t seem to be the same number of staff around. Longer waits to be served with drinks seemed the norm. The food as before was excellent both in the Brittania and the Lido Buffett. The Oriental night and the Indian night in the Lido were exceptional. Drinks are in my opinion pretty reasonable on both the Q.V. & QE , around the same price as you would expect to pay in a London hotel. (And of course you get on board spend which dilutes the cost) To be honest we will look to travel on the QE again next time as this cruise was a slight let down. Read Less
Sail Date August 2018
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty ... Read More
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty of them, but most draped with towels even though no one was using them. Obviously people would bag their lounger and keep it all day. The lido restaurant, often I had to eat later than I wanted to as there were no free tables. The staff were efficient at clearing the tables but the layout of the food areas was confusing. It would be better if the service area was more thoughtfully laid out. Lots of people seemed to be walking around looking for things. The cost of drinks on board was very high, not unlike London hotel prices. Fair enough, however, I was charged an exorbitant £25 for a large glass of Cloudy Bay wine in the restaurant! Plus all drinks carry an extra 15% service charge, and then they leave space for another gratuity. All this when you are also paying a “one off” service charge of $161 per person for the fortnight. Read Less
Sail Date July 2018
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador ... Read More
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador home of Panama Hats and passage through the Panama Canal - Belize was also a pleasant surprise. The service we received from our cabin steward and restaurant and bar staff were excellent - these were by far the most helpful and best people onboard. The ships decor was very good, although a little dark in the main areas and too bare in the deck corridors (a few pictures would help). However, i would never cruise on this ship again and possibly never again with Cunard. Embarkation was a 5 hour nightmare, leaving Miami hotel at 10.00 am on a 45 min journey to FLL to then be left sitting in a waiting room with hundreds of passengers for 3.5 hours without water or any real explanation for delay. - Cunard are not good at organisation or communication - they appear oblivious to the frustrations of their customers, many of whom were as equally upset. Unfotunately this problem continued throughout the trip - we booked many shore excursions and were herded along lengthy queues into either the ballroom or theatre to sit for minimum 45 mins whilst the ship berthed or cleared immigration etc with little recognition from the shorex staff as to the poor quality of communication and organisation - only a condescending thank you for your patience over the speakers. Our final disembarkation was the worst experience and poorest organisation I have ever encountered. We were asked to vacate cabin by 8.00am latest and removed from ship by 8.15am to queue for almost 2 hours as we cleared US immigration (could have been done onboard as with other ports) - then transferred to a nearby hotel curbside and placed in a ballroom with hundreds of other passengers to await instructions about transfer to airport. There was no Cunard representative to be found, only an outsourced contractor service agent. Shuttles were arranged throughout the day - ours being the final transfer at almost 5.30pm to travel through Miami rush hour for nearly 2 hours - why we were not taken to Miami in the morning begs belief. Our driver dumped us outside departures some 25 to 30 mins haul with multiple suitcases to our check in desk. Ship to check in desk took almost 12 hours - if that is Cunards idea of hospitality and Customer service, then we, as will many others we spoke to, will not be enduring with Cunard again. The ship suffered many problems during this Exotic World Cruise - power failures, near disaster rounding Cape Horn as crew were stranded trying to take photos from a jet boat that took over 5 hours to rescue due to extremely hazardous waters and weather conditions, multiple outbreaks of throat infections, flu and gastro illness plus noro virus isolations and 5 days emegency hygienne controls due to a reported 4% incident level. If you like ballroom dancing, playing cards and dont mind paying extortionate wine prices, being entertained by acts from Britains got Talent style shows and like to be in bed between 8.30 and 9.30pm - Queen Vic may be for you, but not us. WiFi is more dial up than broadband. Read Less
Sail Date January 2018
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no ... Read More
As to be expected the itinerary was changed due to the weather although we did make 3 ports as planned but Rotterdam instead of Amsterdam Zeebrugge on a different day and Cherbourg. I had decided to go into a Q5 and there is no mistaking the cabin is a move up from the standard cabin. The fact the bathroom has his and her sinks a shower and a bath tells you all. 4189 is an aft corner balcony so in warmer climes you could fit 30 people on it if so inclined! You get a butler and complimentary drinks, but only for use within the cabin. Otherwise this is still a pay as you go ship. The Queens Grill was a bit of a disappointment. The menu and choice is amazing but recent changes means it's not what is once was. The A La Carte menu has shrunk and the number of items that need to be ordered by lunchtime has grown. However my big gripe is how they operate the Grill. As in Britania you have an allocated table, it works for dinner but otherwise you end up, as in my case, as a one on a table for 9! Breakfast and lunch with no thought about maybe offering open sitting so not leaving solo guests, or indeed a couple stranded on a table. The other challenge is guests arriving as they wish. On more than one occasion the cast of Ben Hur poured in at 8pm the table ordered by 8.10 and food arrived 40 mins later. I raised it with the maitre d and he apologised and had my food expedited, which was nice but left the rest of the table waiting. The Grill is supposed to be the pinnicle of culinary experience at sea, it wasn't and for me there was a creeping in of this becoming a bit of a banquet experience. My other complaint is the price of being on board the bar prices and wine list are very expensive and it was obvious that a lot of passengers were voting with their feet and not purchasing. The packages are badly thought out which doesn't help. So would I go back to the Grills, no. For the price you're expected to pay they're not worth it. Yes you get a fab suite with all the trimmings but the Food experience blighted the trip and the Britania, whilst it has its issues, is on balance much better value. My overall 3star may be a tad harsh but based on expectation and £400 a day it's not a 4star experience Read Less
Sail Date December 2017
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and ... Read More
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and very slow, there was not a big crowd, but it took a long time to get through the process, not really great in this automated day and age. First impressions of the ship were favourable, it was nicely appointed, and really quite stylish. It was also easy to navigate around. The room was OK (what I expected). Décor somewhat dated, but acceptable anyway. One word of warning, Cunard's website states that the cabins have UK and Euro plugs, in fact our cabin had 4 US plugs, 2 European plugs and 1 UK plug, so take your converters if you have more that one device to charge! The 1/2 bottle of sparkling wine was a nice touch. Cabin Steward was superb. Food The Lido restaurant (Buffet) is typical buffet fare, not good, not bad just average, BUT the service is poor with tables not being cleared quickly. There are free juices and coffee but it is self serve (which I was OK with). Breakfast was a bit of a scrum, the Britannia restaurant is only open 8 - 9.30, which means almost everyone hits the Lido Buffet and there simply is not enough space. Either make more space of extend the Britannia breakfast hours. Staff in the Lido seemed depressed, not sure I saw a smile all cruise! Britannia - Reasonable food, a fair choice and (in our case at least) very attentive service. Good wine choice, but very expensive. Waiters very good. Golden Lion Pub - limited lunch choice, but quite nice, service a bit hit and miss. Drinks inordinately expensive, $15 for a double G and T is a bit eye watering! Entertainment - Mixed, nothing really in the day time, other than the odd lecture and cards etc. I guess suited the older clientele, but not us, fortunately the weather was OK so we could sit on the deck and read or just catch some sun. To many of the courses are charged for (learn to use an iPad for example), and it just felt like they were nickel and diming (more on that later). Evening shows OK, on board entertainers were a bit "Saturday night live", but reasonable, the visiting acts were quite good with one being excellent. But it always had an "amateur hour" feel to it. And the entertainment director seemed to feel the need to introduce and say goodbye to every act - sometimes less is more! Excursions - Well organised and in most case quite good, but VERY expensive (similar tours could be had immediately you stepped ashore for 1/2 the price), I expect a mark up but this was too much. Disembarkation went well - we elected to "self serve" that is take our own case s off, which was effective. Transfers from the port to Rome were nothing short of profiteering, with a bus ride costing $69 and a private car $325 (it was only a taxi). There were taxis available at the port, and we pre-booked a car (port approved, pick up at the ship) for about $140. Again a mark up is OK, but this was daylight robbery! So overall I enjoyed the cruise, the ship was nice, the food was reasonable, and the itinerary was good. But I would not go on Cunard again, I can only compare it with one other cruise (Royal Caribbean) and that had a much "happier" and more lively feel. The real issue was that Cunard have a reputation for "luxury and Quality", yet my over powering feeling was that I was being nickel and dimed at every step - so slightly disapointing Read Less
Sail Date October 2017
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and ... Read More
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and looked splendid, especially the Queens Room, Garden Room and theatre. That said, the new Grand suites and the additions like the Britannia Club restaurant are of no benefit to the majority of passengers. The ship was filled to capacity (around 2,000 passengers) with 1,300 Brits and several hundred Australians but, surprisingly, it seldom felt crowded. PROS • Good itinerary and we had sufficient time to explore independently at each port. • Efficient embarkation, disembarkation and port tenders. • Splendid decor with elegant Queen's Room, Garden Room and good theatre. • Excellent afternoon tea in Queen's Room and good pub lunch in the Golden Lion. • We enjoyed Jenny Bond's lectures, talks on forensics and the piano and guitar recitals. • Cunard is not constantly trying to sell passengers photos, art works, spa treatments etc. CONS • Food in the Britannia restaurant was a major disappointment. • Service was generally mediocre, especially in the Lido but our cabin steward was good. • Drinks were very over priced. • Ship can be unpleasantly cold, especially in the Queen's Room and Britannia restaurant. • Too restrained - nothing resembled "fun" and no sail away gatherings on deck. • Port lectures were poor and simply promoted the trips instead of giving useful information. • Shuttle bus charges were applied to selected passengers who had booked Early Saver fares. FOOD AND DINING There is no anytime dining in the Britannia restaurant, so we chose to eat at 8.30 pm. The service was variable and our table of 6 could finish eating at any time between 9.30 and 10.30 pm. We also went there for breakfast at 8 am and the service then was quite efficient. Food in the Britannia restaurant was a major disappointment with dull menus, no seasoning and very little flavour. We normally prefer the fish dishes but found them to be poorly cooked and flabby with not even a slice of lemon. Carrots and pak choi were served most days as was rice and mashed potatoes. Half of the menu seemed to be vegetarian options and the gluten free soufflés were mainly egg white. We explained this to the restaurant manageress but nothing improved. Even regular Cunard passengers commented that the food standards had deteriorated significantly - but few people thought to complain and just said "it's fine" when asked. We were served a mushroom tart with pastry like concrete, a crab starter that was a spoonful of nothing much in a bun and several deserts that were swimming in ultra sweet golden syrup. The menu on the four formal nights contained nothing special and lobster was only available once during our two weeks on board. Being presented with a set of menus on the last night only served as a grim reminder. The lunch time menu was also very dull, so we often went to the Lido restaurant where we could be more selective. Service in the Lido restaurant was poor, with nobody offering to fetch drinks and disinterested waiters. The Golden Lion pub served fish and chips, chicken curry, pies etc each day and we found this to be a really good alternative. The daily highlight was afternoon tea, served each day in the elegant Queen's Room with a string quartet or harpist to create the right atmosphere. There was a nice choice of crustless sandwiches, followed by cakes and then scones with jam and cream. All were served nicely at a leisurely pace and with a choice of teas. DRINKS Cunard charged around 50 USD for a bottle of very ordinary wine, which is extortionate. We took a couple of bottles on board and, even with the excessive 20 USD corkage charge, it was OK. It was, however, noticeable that little wine was being consumed because it was over priced. A half bottle of chilled bubbly awaited us on arrival which was a nice touch. One glass of wine and no canapés were served at the Commodores reception in the Queen's Room, which was a poor affair compared to the Princess's Captain's Circle. It reminded us of the P & O champagne waterfall, where they charged for every drink! ENTERTAINMENT The TV was small and there is no "on demand" capability, even after the recent refit. The theatre is very comfortable and we enjoyed trying the boxes at the sides. Drinks are not served in the theatre and there are no tables in the arm rests, which are useful for taking notes during lectures. Theatre entertainment ranged from excellent to poor but was perhaps a bit above average. We enjoyed Jenny Bond's lectures and talks about forensics. We enjoyed hearing a group called The Rewind Project presenting the music of The Moody Blues, The Hollies, 10cc and Cliff Richard. Another group (called the Overtures ?) also put on a good show of 60s and 70s music. A comedian named Jon Courtney entertained us with some good jokes and piano playing. David Howes, a multi-instrumentalist played the piano and trumpet and put on quite a show. Ilia and Plexus provided an interesting gymnastic show but trying to fill an hour with such performances is difficult. There was also a grim comedian / ventriloquist one evening. The resident singers and dancers, who put on four shows, were OK but the singers were not very good. CONCLUSIONS The Queen Victoria is a lovely ship but we were very disappointed with Cunard, who failed to come up to their quality image. Breakfast and afternoon tea were good, but, for most meals, menus were dull, food was poorly cooked and lacked flavour. Service was mediocre and the crew simply did their job. Drinks were over priced and the ship was unpleasantly cold in some main areas. No cruise line is perfect but, in our view, Princess provides a much better experience and we have no desire to cruise with Cunard (or P & O) again. Read Less
Sail Date September 2017
We booked last minute, suite 7044 in Queens grill. Some aspects of cruise were excellent. The suite was a good size with large balcony and new balcony furniture. The much hyped refit did not include cabin furniture, our coffee table was ... Read More
We booked last minute, suite 7044 in Queens grill. Some aspects of cruise were excellent. The suite was a good size with large balcony and new balcony furniture. The much hyped refit did not include cabin furniture, our coffee table was damaged on the edge for instance and clearly not new. Just a detail. We had a very nice cabin steward (butler). The in suite fridge and free bottle of Bells and replaceable white wine was good. We also had champagne and fruit in the suite. Linen and towels were lovely and all kept spotlessly clean. The canapés were so bad we stoped them after second night. WHY proved 5 canapés for two people? Anyway the cold bits of toast and topping were uninspiring. The Grills guests have private sundeck area. There's very limited shaded bits and no attempt to check on towels left hours on sun beds. When we went to move a bed into the shade the deck Stewart's removed towels but made no effort to bring replacement. He walked round offering drinks but did not tidy up beds eats and did not put clean towels on the beds. Many of the beds were Ben so that they rocked from front to back as you got up. There is a very small outside downing area avail for lunch only, why not dinner in hot climate, even if pre booking needed? The one dance show we went to was poor. It stopped suddenly when we did a pronounced lurch and keeled over a number of degrees (officially 5) but it felt more. The dancers rushed off and audience fled! We were glad for an excuse not to watch any more. The service in the restaurant was excellent. Breakfasts were good but other food mixed. Steaks could be tender or not, Dover sole meunière, pre ordered came as a very dry cooked fish over which a thick bron 'meunière ' sauce was served. Pre ordered rack of lamb was very tender. The lido was always busy but clean. Again one day superb rare beef, one day very well cooked not so good. Embarkation in Athens was very quick, we were taken in small coaches and got there first. No real greeting as we boarded, just pointed to our cabin. Our butler welcomed us and unpacked for us. My sisters butler said he was just finishing so could not unpack. Not major issue but we were late in the evening and it is a boasted service. Read Less
Sail Date July 2017
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me ... Read More
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me their films were equally bad and at least one of the lectures had similar problems. When I complained, I was stunned how unconcerned the staff was. The other problem was a woman who two days in a row put her diapered baby in the pool. That's dangerous for health reasons and clearly prohibited but nobody did anything. The staff on the ship were very accommodating and I have no complaints there. But so much was just little off. The ship needs to get its act together. I've traveled on Celebrity and Crystal and I gave them five star reviews. I won't be back to Cunard, and that's too bad. Read Less
Sail Date July 2017
Looked like good value. The dress code was to restrictive. The meals in the buffet were better than in our restaurant. The staff never looked happy as if they were being watched all the time and were not allowed to be social with ... Read More
Looked like good value. The dress code was to restrictive. The meals in the buffet were better than in our restaurant. The staff never looked happy as if they were being watched all the time and were not allowed to be social with quests. A number of times in the Lido (buffet) staff were disciplined in front of guests - not the done thing. The in-house entertainment was average. The Blue Jays were fantastic - other acts were OK but not to the standard experienced on other cruise lines. They seem to cater for the age group above 70 which is not a problem but a balance for younger age groups would be more appropriate. The ports of call were great except Sarande - a complete waste of time. An additional Greek island would have been better. Our cabin was good and the cabin steward great. The on-board internet service was expensive and slow. In this day and age of technology it should have been much better - I suspect it was a money making exercise. I doubt we will ever go with Cunard again. To stuffy and formal. Read Less
Sail Date July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
Sail Date July 2017
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were ... Read More
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were keen to see how it compared. We were indeed very impressed by the ship, it was lovely and light and had a very welcoming feel about it. It was definitely easier to navigate your way around the ship than the QM2. We were unlucky however that the itinerary had to be changed due to bad weather so only able to go to Amsterdam and had to miss out Zeebrugge. We knew that our cabin would not be the best i.e. did not have a balcony but other than that it was fine for 4 nights. However our biggest disappointment and criticism was off the food in the Lido restaurant, it was typical canteen food and something I certainly would not have expected from Cunard. The choice was uninteresting and the presentation left a lot to be desired. The food in the main Britannia restaurant was ok. The first night though the service was awful but glad to say it did improve. Some of the staff I did not feel were particularly helpful, others were great. I feel that Cunard are not moving with the times, I think people nowadays want choice and more flexibility for main dining rather than 2 sittings. We loved the options on QM2 where there were speciality nights which you paid extra for but they were great and well worth it. So come on Cunard, things need to change and improvements in your Lido restaurant, as otherwise I will probably not choose the vessel again. Read Less
Sail Date June 2017
The staff were very good indeed, in particular, the Head Waiter in the Queen's Grill, our butler Joel, and our deck 10 waiter, Dragan. The smoking area my wife and I used was forward on deck 10 and not cleaned overnight. It was filthy ... Read More
The staff were very good indeed, in particular, the Head Waiter in the Queen's Grill, our butler Joel, and our deck 10 waiter, Dragan. The smoking area my wife and I used was forward on deck 10 and not cleaned overnight. It was filthy and unpleasant in the mornings. We didn't think the Grill food was anywhere near as good as it was on our QV trip to Norway 4 years ago. The only exceptions were the chateaubriands and the crepes suzettes prepared at the table by our Head Waiter which were faultless. The big let-down was disembarkation, which was a total shambles. Having paid for priority disembarkation, we were detained in an area arguably less comfortable than the Black Hole of Calcutta for 45 minutes. The crew member trying to keep us informed had a non-functioning microphone, so we were inevitably kept in the dark. We docked late in Southampton, so the luggage was still on board at the time we were scheduled to disembark. Priority went out of the window and it became survival of the fittest when we were allowed ashore. My wife complained to Cunard but no-one has bothered to respond. Despite all this, it was overall a very enjoyable two weeks. The jury is out on whether we will use Cunard again. There are other luxury cruise lines. Read Less
Sail Date June 2017
UChoose Queens grill for good service and accommodation along with priority embarkation and disembarkation (neither of these occurred 1 hour waiting to board,55minutes queuing to disembark )we also experienced rude and very officious ... Read More
UChoose Queens grill for good service and accommodation along with priority embarkation and disembarkation (neither of these occurred 1 hour waiting to board,55minutes queuing to disembark )we also experienced rude and very officious security staff when returning from excursions ashore when we brought this to the attention of officer in charge we were told the staff were tired not of our culture and had limited English (all passengers are vetted before I initial embarkation and given a photo I'd card )upon return we made Cunard aware of our misgivings on 23-06-2017 5 weeks later got a thank you note for contacting guest relations and to date 07-08-2017 no response at all.The accommodation and dining were excellent as ever but it is areal shame that the extras which were paid for and expected like polite security staff and the embarkation and disembarkation didn't materialise this along with the lack of response from guest relations does spoil what should have been a very enjoyable experience,The dining experience in the Queens grill was excellent but you had to memorise the ala carte menu since you only saw it once ,the enter tainment in the theatre was ok but the refit had curtailed the rehearsal time and occasionally it showed.Shopping on board is limited but the quality of goods very good. Excursions are well organised and reasonable value .As mentioned before it was the frills which make all the difference and Cunard really fell short and came up wanting the welcome back on to the ship needs a complete overhaul ,and the priority embarkation and Disembarkation was disorganised and not as specified in the brochure . Talktalk Read Less
Sail Date June 2017
We upgraded from a standard balcony to a Q4 penthouse suite as we had always wanted to try the Grill and a better price was offered so we decided why not! We embarked in Wellington and right from check in to arrival in our suite were we ... Read More
We upgraded from a standard balcony to a Q4 penthouse suite as we had always wanted to try the Grill and a better price was offered so we decided why not! We embarked in Wellington and right from check in to arrival in our suite were we once greeted with " welcome back or welcome aboard" as we are platinum members and also sailing in the grill. Upon entering the ship we went through the security in to the lobby and stood there for a few minutes and decided there was going to be no bell hop greeting and being escorted to our suite as advertised in the Grill brochure. We arrived in the suite and stayed there about 20 mins thinking the butler would be there to greet us but since no sign of them we went to lunch. On our return we were in the cabin about 30 mins before the butler turned up. The suite itself was nice though a little dated but a very comfortable haven for the 17 day cruise. The butler looked after us well after the slow start and the cabin steward kept the cabin clean and tidy though the balcony and glass was only cleaned once during the voyage when after a week we were having friends over for drinks and we asked for the balcony to be cleaned as everything was caked in salt and we had it over our clothes for most of the voyage. The Grill was ok with exceptional service from the waiting staff but the food was on the whole not a lot better than any 3 to 4 star cruise line. They pride themselves on offering the option to order food not on the menu and to try the chefs which we did but the outcome was not good with the order being wrong and badly cooked so after a lot of excuses with the maitre' d blaming the chef which we thought was unacceptable. We had breakfast in our room most days which was fantastic and always hot and on time and also afternoon tea which was presented beautifully. We tried the Lido for dinner a couple of nights and the food was cold and a very poor selection with no service from the waiting staff who never once offered to bring water or cutlery just avoided eye contact and carried on chatting. The ship is beautiful and apart from carpet in a few public rooms in need of replacement which will happen shortly in dry dock the ship was spotless and well presented. Maybe with the ship going in to dry dock soon the staff were very despondent and no greetings or friendly banter were had throughout most of the ship. The entertainment was great and the band synergy were fantastic with lots of energy and a sense of fun. We would definitely not pay the price for the Grill again when we can have Crystal, Seaborne or silverseas for a similar price with all inclusive fares and 6 star food and service throughout the ship . It is a shame as we have enjjoyed Cunard in the past but we spoke to a number of people in the Grill who have said the same that it is not what it used to be and felt disappointed. Read Less
Sail Date March 2017
Desire to visit the listed countries in South America and good experience in the past with Cunard . Cunard and imagine cruises got my name wrong and despite numerous attempt to correct this up to 6 weeks before the trip commenced. ... Read More
Desire to visit the listed countries in South America and good experience in the past with Cunard . Cunard and imagine cruises got my name wrong and despite numerous attempt to correct this up to 6 weeks before the trip commenced. Air tickets Transfers etc. We're all issued in the wrong name. Hence I'm having difficulty claiming my frequent flyer points with B.A. And other connected airlines. The name was corrected on the site but didn't get through anywhere else??? Boarding in Rio was hell . Confusion everywhere . The guide left us in a bus garage ! We were very disappointed with the food and service in the Britannia restaurant. We were on the Queen Victoria 8 years ago and were very impressed with the excellent standard of food presented everywhere , particularly in the restaurant. However we finally gave up and chose to pay to dine in The Verandah which served the standard of food and service we had experienced in precious cruises including the Queen Mary just one year ago, we also dined in La Piazza which was very average . We were and are not alone in our commentary . Everyone we spoke to who had sailed with Cunard previously felt the same I.e. That the standard had dropped enormously. Some will never travel with Cunard again . I found it extraordinary that few spoke up about this when we had the opportunity to do so . However they won't be back, In addition some of the guides onshore were truly dreadful . The staff in the travel section were pretty average . Again compared to previous cruises. The cabin crew and Purser's staff were very good and of the same standard we had found previously. There's no doubt economy is in the air but I truly believe it's 'short term gain and long term pain' the amount of custom they have lost must be enormous. Still perhaps they're looking at a different clientele . Who knows. Read Less
Sail Date February 2017
What a difference a year makes. Early 2016, Queen Victoria, Fort Lauderdale to San Francisco via the Panama Canal, great cruise, great service, could not wait to book a cruise on this vessel for 2017. Early 2017 Rio to Valparaiso. ... Read More
What a difference a year makes. Early 2016, Queen Victoria, Fort Lauderdale to San Francisco via the Panama Canal, great cruise, great service, could not wait to book a cruise on this vessel for 2017. Early 2017 Rio to Valparaiso. Apart from being on the same vessel just about everything else was just plain bad. It started in Rio, took three hours to check in and the chaos had to be seen to be believed. No Cunard staff to be found when we turned up, were given a number and told to go sit by Cunard appointed ground crew and we just sat. Finally movement, the crowd moved as one towards the single entry point, which created more chaos as people with the wrong numbers were turned away. Line jumping was rampant and the few Cunard personnel that were now standing behind the desk just let it happen making those that were trying to remain orderly more angry than they already were. Finally we were on board, and found our way to our cabin. Standard balcony on deck 7. No surprises, we had been here before and everything in the cabin was fine. Booked a Britannia first sitting table for 6, received a table for 10, company was fine, but the Britannia room first sitting was far from full and we could so easily have been allocated our preferred dining sitting. The Britannia dining experience was an experience for all the wrong reasons. It was obvious to us the bean counters (aka accountants) had taken control of the kitchen both in food quality and quantity. At times the serving team was very embarrassed to be serving up such miniscule portions. Not a day went by when food was not left on plates around our table and even though the serving staff enquired as to why we were leaving food, we were just too polite to let them know the real truth. Food in the Lido was no better, bland, poorly cooked and just plain and tasteless most of the time. Service in the Lido just about non-existent, with poor table clean up and the best way to get new cutlery was to go and get it yourself. Our only tour booked was to see the Penguins in Puntas Arenas. Yes the weather was iffy, but fine and sunny with a breeze blowing but far from what could be considered dangerous. Due to late arrival our tour departure time was changed, but we turned up on schedule and left for the short trip to shore ten minutes late. On shore there was no one to tell us where to go, but sheeplike we all followed each other and found our appropriate coach number and boarded. The coach left the dock area and our tour guide started to tell us of what we were going to see. In mid-sentence he stopped, told us the trip had been cancelled and we were going back to the port area. We arrived back, no Cunard people in sight and were left to work out what to do next. We chose to amble around the town. To this day we have not heard from Cunard as to why the trip was cancelled, or received an apology or any other acknowledgement apart from a curt letter in our room that night telling us our trip payment had been refunded to our credit card. (and even that had a difference of $20.00, I suppose for credit card fees etc. going against us) Could things get worse after the chaos in Rio, yes they could, try getting off in Valparaiso? The vessel arrived 4 hours late, but several time the Commodore announced the vessel would still be leaving on time that evening, I guess nothing stops a Queen from leaving on time. We were told via announcements that general departure from the vessel would be about 30 minutes behind schedule, it wasn’t. We sat with about 1000 other passenger trying to depart and waited, and waited. Then it was our turn to slowly make our way through the chaos to the departure point, wait for a bus to take us to the terminal and then wait inside the terminal for our baggage to arrive. Finally our bags arrived, brought out on airport style luggage trollies, about 4 bags at a time. We left the departure area glad to be away from the Cunard fiasco. So what has gone wrong with Cunard? Food quality, portions and service deteriorated to unbelievable levels in just a year. This factor alone was the talk of the vessel. Can’t see us lining up for another Cunard cruise. Cabin steward great. Entertainment, good some nights, dull and boring other nights. Speakers really good and interesting, perhaps the best part of the cruise. First time we have ever removed gratuities from a shipboard account and just gave to those that we thought deserved. And we know we weren’t the only one to do that. Read Less
Sail Date February 2017
We got on board Cunard Queen Victoria for 5 nights Channel Cruise in Nov 2017, we asked and got upgraded from inside cabin to a balcony cabin, for £150. Inside cabin was ok but very noisy with no windows and just a bed but balcony is ... Read More
We got on board Cunard Queen Victoria for 5 nights Channel Cruise in Nov 2017, we asked and got upgraded from inside cabin to a balcony cabin, for £150. Inside cabin was ok but very noisy with no windows and just a bed but balcony is fantastic in comparison, there is a sofa and table & a balcony with 2 chairs and a table. The bed is soooo comfortable with more comfortable pillows. Wardrobe space is limited but plenty of hangers, one cupboard has shelves which also can hold a medium size suitcase, we put the rest of our cases in the same wardrobe as our clothes. No shoe rack but enough room to put them next to the suitcase ( we like a tidy room ) depending on how high is the bed and your suitcases you might be able to fit them under the bed instead. There is a safe which can hold laptop and some other small items & it’s on one of the shelves. Adequate shower, basin and toilet. Shower gel, soap & body lotion, shower cap and cotton wool, flannels, hand & bath towels. Shaver plug, box of tissue. In our balcony cabin we also got really nice fluffy large Cunard towels which wasn’t in the inside cabin. We got a 1/2 bottle of complimentary Champagne . They provide Bathrobes & slippers, tea & coffee making facilities & a small fridge. TV is big but channels are rubbishbut if you have a smart phone (not sure about iPhone) you can connect it to the TV, watch any downloads or any TV catch up apps you may have on your smart phone. Food is plenty and of good quality. There are sprinklers and fire alarms in every cabin and all over the ship which is very reassuring. Many Restaurants and pubs. A buffet restaurant is open 24 hrs a day serving all kind of food from salads to hot meals, pizza & sliced meat & cheese, plus waiter service restaurants with set meals but certain opening hours. There is lots of slot machines, roulette and black jack tables. You have to buy WiFi , we didn’t & only used our own mobile data on each ports of stay. There are lots of things happening such as bands, singers, comedians, darts, quiz, ballroom dancing which are announced on the daily programme left in your room. Each port has a day trip, we bought the Amsterdam city tour & river cruise, we found the city tour very boring, the bus is too big to go to real places of interests such as Ann Frank house and traffic is heavy so lots of stops. We had been to Amsterdam 3 times before so may be that’s why we found it boring. We got an hour free time then the river cruise which was a bit more interesting than the coach trip. At each port there are bus shuttles to the nearest town every 10 minutes which if you can walk around is much cheaper and you can do your own excursion. The outdoor lido pool is heated to 26c and is ok for a short swim in winter, there are 2 jacuzzi on either side, one day they gave me towels but not the rest of the time, I put the bathrobe & slippers on to get there & took one of our white towels with me. They pool is quite busy during Sea Days, but empty other times Dress code for waiter service restaurants are jackets for men , cocktail dress or smart separates for women. The Duty Free ship is NOT Duty FREE. Prices are expensive & they charge 20% VAT on top. So don’t plan to buy any alcohol, cigarettes, make up, skincare or perfume on board. Tap water is drinking water but they try to sell you a 1 lt bottle for $8.50 You can buy small amounts of water, alcohol etc... when at port and being in but they have the right to confiscate it. I found the 36hr sea day & night cruise awful, every one was on board therefore everywhere was crowded and packed, with public toilets starting to smell around the ship. We drove our car to Southampton and there is no choice but to use the only valet parking available for £75 for 5 nights. We opted out of the percentage they take out of our credit card for tips, you need to go the purser’s office as soon as you board, instead we tipped those who served us well in cash in US Dollars as the ship was sailing to the Caribbean next. This was our cruise to try it, but no more, not for Read Less
Sail Date December 2016
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the ... Read More
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the accompanying Queens Grill. This was excellent and without fault. The butlers and waiters were a delight - nothing was too much trouble. The plush sun beds, afternoon tea, nicely appointed suite with plenty of free Bombay gin....all absolutely perfect. As soon as you venture off decks 11 & 12 and head below it all goes horribly wrong. Rude staff (plenty of them and all front of house oddly), the Lido 'transport' cafe, dreadfully poor entertainment, dull shopping, and guests in shorts, flip flops and slippers while you are trussed up in a tuxedo - so much for the dress code. They also manged to mess up both the embarkation and disembarkation with the private transport over an hour late and then not even showing up. As for the outrageously expensive 'Cunard' excursion, avoid these if you, a.) Want to enjoy your trip b.) avoid feeling completely ripped off. I could write a thesis on our experience but as far to say if we had not stayed in the Queen's Grill this would have been one of the most disappointing holidays in over 20 years. Back to flying to real luxury hotels in beautiful countries. Read Less
Sail Date September 2016
A 40th wedding anniversary celebration. Transfer to port from airport too long and no water available on the coach. Arrived at port and sent to the ships pub for lunch! After lunch our cabin already had suitcases outside the ... Read More
A 40th wedding anniversary celebration. Transfer to port from airport too long and no water available on the coach. Arrived at port and sent to the ships pub for lunch! After lunch our cabin already had suitcases outside the stateroom. Great. Cabin was adequate we had booked late due to husbands recent operation, so there were no balcony cabins available. Britannia restaurant was great, evening meal, the staff were fantastic, thanks to jane and Robinson. Lido restaurant lunch was very good lots of choice. Brittannia restaurant for breakfast, service sometimes slow, tea sometimes stewed. But overall the food was good and staff were a mixed bag, some friendly and chatty others not so. Verandah restaurant. Excellent food, staff and wines. Entertainment. Queens room so old fashioned with formal dancing, plenty of room on dance floor, the only exception was the 50s group the blue jays, the room was packed and there was no room on the dance floor!! Cunard your majority of guest proved that this was what they wanted. Theatre. Crew group were dated and samey, synergie were loud and screamed out. Visiting guests. Tenors of rock amazing, 2 comedians very good, blue jays were the best entertainment of the two week stay. Shore excursions. Pricey but good. Only fail was Albania due to turkey being a no go area, Albania is a third world country and not what you would expect from Cunard, why oh why did we not go back to Corfu or somewhere else. We received no compensation for this very poor port. Corfu was a super trip, Trieste we did our own thing, Montenegro was beautiful would return, Venice was amazing loved both trips, Albania no thanks, Heraklion hot and lovely, santorini beautiful. Shops. More selection needed. I only purchased perfume and arm bracelets. Commodore. Never seen!!!! Verandah restaurant. Pay extra but very nice for a special occasion. Staff were fab. Two service charges extreme, a 15% charge on everything you buy, and I mean everything. Drinks, shops, excursions, bingo pen etc. plus around £320.00 for a couple for two weeks. This is for background staff! I like to tip for the service I get and I did. 40th wedding celebration. Non existent from Cunard, I emailed them at least 4 times prior to the cruise and did not receive 1 reply, very very poor customer service!! There is not a dedicated member of staff to assist you to make arrangements all done through bored purser desk staff!! No card from crew or commodore, I had to book the verandah restaurant and order a cake with 15% service charge. I think this is an overlooked area, a dedicated team member could easily organise this for passengers who are celebrating special occasions, other cruise lines and 5 star hotels offer this service and sometimes it is complimentary!! Read Less
Sail Date August 2016
We embarked on the Queen Victoria in Venice after spending a few days of our honeymoon in a delightful little hotel. What annoyed us the most about the embarkation process was the fact that there was absolutely no communication, help or ... Read More
We embarked on the Queen Victoria in Venice after spending a few days of our honeymoon in a delightful little hotel. What annoyed us the most about the embarkation process was the fact that there was absolutely no communication, help or advice from Cunard about how we should find the ship! We saw a Cunard tender boat and assumed we could hop on and board ship this way, but we were told we had to get the water bus to the port. After three very hot and tiring hours dragging our luggage up and down steps, on and off boats and across cobbles in scorching temperatures, we eventually found the ship ( following another very long walk, miles from customs, with no bus provided). The Cunard staff were less than helpful, preferring to chat and laugh together about last night's activities and chat away on their 'phones than help out the exhausted passenger. We did have a lovely honeymoon despite the fact that Cunard overcharge for everything. It is a beautiful ship, there is no doubt about that, but standards appear to be slipping. For example, we noticed on more than one occasion, buckets of dirty cleaning water and dirty cloths left near to where food was being prepared and eaten. On four nights, in the Britannia restaurant, we ordered a very highly overpriced bottle of wine to drink with our meal, but were appalled to see that it was placed in an ice bucket with three other bottles of wine and a half drunk bottle of Grolsch lying on top of it! There was also a hard sell, from our waiter, of a wine tasting experience, at the end of one evening, which really put paid to any romance! Not the right time to do this, Cunard! Overall, it seems that Cunard is all about the dollar - this company (Carnival) is using the name of Cunard just to make shed loads of money!! It is morally wrong to call this cruise company Cunard, any more! Many fellow passengers (all experienced cruisers) told us their experiences on other cruise ships (for half the cost) were just as good (and the drinks were normal prices). If we do go on another cruise, it will be with a different company. Read Less
Sail Date July 2016
The service and food were amongst the best out of the 30 or so cruises we have been on with various cruise lines from the Med to the Far East. The ship is spotless BUT we are keen ballroom dancers and overall the dance experience was very ... Read More
The service and food were amongst the best out of the 30 or so cruises we have been on with various cruise lines from the Med to the Far East. The ship is spotless BUT we are keen ballroom dancers and overall the dance experience was very disappointing for the following reasons:- - for 12 of the 14 nights we suffered a Frank Sinatra impersonator 3 times each night. Even if you like Sinatra I believe the boredome factor would soon creep in. -the orchestra also played strict tempo jazz orientated music. The music was usually too slow and lacking in both oomph and modernity. -the floor is always packed so only social type ballroom dancing is practical. - little provision made for sequence dancing. In fact opportunity was only provided early in the evening when half the passengers were at dinner. The dance hostess was clearly out of her depth and didn't host at all (at least not as we know hosting). With a floor so crowded clearly sequence dancing, regularly interspersed with ballroom dancing would create much more opportunity for all especially if a knowledgeable host was to take control. - dance lessons were for beginners only, once per sea day, with no development lesson later in the day. There are other minor complaints but I like to retain focus for Cunard on the dance experience endured. Read Less
Sail Date June 2016
June 9th to 23rd Princess Grill Suite. First I must say that all of our travel arrangements were made through Cunard. Their air and pre-hotel package were included so this review encompasses more than just our cruise portion. We have ... Read More
June 9th to 23rd Princess Grill Suite. First I must say that all of our travel arrangements were made through Cunard. Their air and pre-hotel package were included so this review encompasses more than just our cruise portion. We have cruised with Cunard before on a 24 day 2 way Transatlantic and around Britain cruise 5 years ago and thoroughly enjoyed it. Since then we have been cruising primarily on Regent 7 Seas and thought we would like to try and upgrade to a Grill Suite on Cunard and spend about the same as we would have on a Regent cruise including business class air. We liked the itinerary on the Queen Victoria and thought we would give it at try. We booked everything through Cunard thinking it would provide for smoother transfers. Getting to the cruise Well the vacation started a bit off with the BA flight departing 6 hours late from Dulles; however, the hotel transfer to Southampton went off without a hitch even with the six hour delayed landing. When we arrived at the hotel there were no bell hops to assist with the luggage (75 plus kilos) and it took awhile to find a trolley to put it on. The Hotel the, Hilton Southampton, is well out of town in the suburbs and when we went to check in they were quite surprised we did not have a car or a “mobile” phone. This package was only meant for locals who were leaving their car for duration of the cruise. The hotel was at best 2 star with no air conditioning and a mediocre dining room. We were so far out of town and so late we ate in the dining room which had a very limited meat and potatoes selection. The Web advertised complimentary shuttle to the city was not available (they told us to call a taxi). First impressions The next day we transferred to the ship with no problems. The registration was smooth as was our embarkation. One thing I did notice was that there was no steward to escort us to our suite something that we had become accustomed to on may other cruises Holland America, Disney, Regent and interestingly on the Cunard QM2. The Princess Grill suite was very nice. It had a comfortable bed, it was well set up and in a good location. The luggage arrived in short order and our steward came in to introduce himself. Little did I know this is the last time I would see him without calling for him. I have never been on a cruise where the steward did not do an outstanding job. This was the first exception. Usually you see the steward when you go to dinner in the morning etc, I never once saw our steward. The room was made up every day but in a haphazard way. The Duvet and pillows were always a bit disheveled. My wife used her shower cap the first day and discarded it. The cap was not replaced, I ran out of conditioner and had to call to get another. I had a bad insect bite that needed to be covered and I ran out of Band-Aids. The concierge provided me with more and said she would send some additional to the steward to put in my room. Two days later no band-aids so I called the steward and tried to explain what I wanted and his first reaction was “we don’t supply those” not “how can I accommodate you”. I had to explain to him all he had to do was get them from the concierge. During the 14 day trip I had exactly 4 interactions with him all initiated by myself. I thought this was a new policy but when I asked other passengers they told me they saw their room steward morning and night just as on any other ship. Dining The dinning room was very nice with great views and good service. The dinning policy was a bit awkward as we sat at a table of 8 but people could you show up at any time during a two hour period. Our dinning companions were very nice but one couple choose to eat later and usually came in during our main or at dessert time and we all were not exactly in sync with our courses. I would rate it 4.5 out of 5. The Maitre D’ was exceptional. He was Turkish and my wife and I had lived in Turkey for a few years. I asked just for a simple Turkish breakfast one day (Feta cheese, Calamata olives and French bread) and we talked a bit about my love of Turkish food. He took it upon himself to have the chef make me three Turkish meals during the cruise which we both thoroughly enjoyed. We had to eat in the Lido buffet a few times because of excursion times and I found the selection to be limited (usually because it was an off hour) and basically stale as it had been sitting there for hours. I would rate it at 2.5 Operations Ships operations were flawless Queen Victoria is a very sea worthy ship with little movement. No complaints about any of the equipment not working (air conditioning, toilets etc.) which had not been the case on other cruises 5 out of 5 for this. Fellow passengers. What we did not realize was that since this cruise was round trip Southampton of the 2000 or so passengers 54 were American and less than 100 were from elsewhere. The inside and Oceanview cabins were heavily marketed in England at greatly reduced prices. There are many things we share with our British cousins but there is much we don’t. For instance the Enrichment programs were highlighted by a locally famous B grade actor I never heard of and the trivia games had questions about Manchester United and obscure members of the Royal family. During the cruise the European football cup was going on and large areas were dedicated to loudly cheering fans. I certainly am not faulting the Brits for being British this is entirely on me for not realizing this cruise would be as Anglo-Centric as it was but something we must, in the future, consider when booking any cruise. Excursions The excursions were at best a bit uneven depending on the port. Our excursion in Rome I would rate a 1 out of 5. The bus was overcrowded with every seat including the rear bench seat taken, the air conditioning did not work in the rear of the bus and the bus was dirty. The tour guide did not speak English well enough or slow enough for anyone to understand. When I asked her to slow down she gave me the Italian shrug of the shoulders. When she spoke about local places she pronounced them in the proper (Italian) way but as fast as she would to a native speaker so as to be completely un-understandable to a non-native speaker. The tour was supposed to be an overview Panoramic tour and turned into a tour of Rome’s traffic. We did see the Coliseum ( the only reason I would give this 1 star instead of 0) which was good but our drive past the Vatican did not occur because of traffic. The guide claimed that the street was closed but I could clearly see other vehicles going up to the square all we got was a half second fleeting glance at the Dome some 5 blocks away. When I returned to the ship I went to the tour desk and lodged my complaint which they assured would be reviewed and get back to me within two days. They did call and left a message saying they were sorry that our experience was not what we expected but no indication of any corrective action taken and no form of compensation offered. In my more than 15 cruises and more than 70 excursions this was by far the worst I have ever been on. Contrasting, at the next port Livorno, the excursion was wonderful, the guide was understandable, a bit funny, and the bus was clean and comfortable. Cost controls The overall cheapening (cost controlling) of service and amenities was noticeable even in the Grill Suites. The first inclination I got that Cunard (CCL) was cutting back was when we received or should I say downloaded our E tickets and received luggage tags online. These tags which we were supposed to print on a 8 x 10 letterhead and perform some sort of “Origami” on to transform them into our luggage tags. Well the bean counters must have never used a ink-jet printer and know the colors are not permanent and if they got wet on the tarmac some place, or even rubbed hard, they would be unreadable. I encased them in plastic and hoped for the best. If your spending well past 15k with a cruise line they could at least send you real luggage tags. Overall satisfaction: I would give this cruise a 3.5 out of 5 rating. Mostly due to the overcrowding of the ships facilities (especially the elevators), the poor cabin service, poor food on the Lido deck, the non-inclusive nature of the activities/entertainment if you were not British and the poor pre-night hotel. I also noted that the crew was not very friendly (or maybe unhappy?). Many times I would greet a crew member in the hall and get no response. This even occurred with a ship’s officer once. On other cruises it would be very unusual for a passenger not to get a greeting from a crew member when passing. We will probably be back on Regent for our next cruise Read Less
Sail Date June 2016
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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