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241 Cunard Queen Victoria Luxury Cruise Reviews

What a difference a year makes. Early 2016, Queen Victoria, Fort Lauderdale to San Francisco via the Panama Canal, great cruise, great service, could not wait to book a cruise on this vessel for 2017. Early 2017 Rio to Valparaiso. ... Read More
What a difference a year makes. Early 2016, Queen Victoria, Fort Lauderdale to San Francisco via the Panama Canal, great cruise, great service, could not wait to book a cruise on this vessel for 2017. Early 2017 Rio to Valparaiso. Apart from being on the same vessel just about everything else was just plain bad. It started in Rio, took three hours to check in and the chaos had to be seen to be believed. No Cunard staff to be found when we turned up, were given a number and told to go sit by Cunard appointed ground crew and we just sat. Finally movement, the crowd moved as one towards the single entry point, which created more chaos as people with the wrong numbers were turned away. Line jumping was rampant and the few Cunard personnel that were now standing behind the desk just let it happen making those that were trying to remain orderly more angry than they already were. Finally we were on board, and found our way to our cabin. Standard balcony on deck 7. No surprises, we had been here before and everything in the cabin was fine. Booked a Britannia first sitting table for 6, received a table for 10, company was fine, but the Britannia room first sitting was far from full and we could so easily have been allocated our preferred dining sitting. The Britannia dining experience was an experience for all the wrong reasons. It was obvious to us the bean counters (aka accountants) had taken control of the kitchen both in food quality and quantity. At times the serving team was very embarrassed to be serving up such miniscule portions. Not a day went by when food was not left on plates around our table and even though the serving staff enquired as to why we were leaving food, we were just too polite to let them know the real truth. Food in the Lido was no better, bland, poorly cooked and just plain and tasteless most of the time. Service in the Lido just about non-existent, with poor table clean up and the best way to get new cutlery was to go and get it yourself. Our only tour booked was to see the Penguins in Puntas Arenas. Yes the weather was iffy, but fine and sunny with a breeze blowing but far from what could be considered dangerous. Due to late arrival our tour departure time was changed, but we turned up on schedule and left for the short trip to shore ten minutes late. On shore there was no one to tell us where to go, but sheeplike we all followed each other and found our appropriate coach number and boarded. The coach left the dock area and our tour guide started to tell us of what we were going to see. In mid-sentence he stopped, told us the trip had been cancelled and we were going back to the port area. We arrived back, no Cunard people in sight and were left to work out what to do next. We chose to amble around the town. To this day we have not heard from Cunard as to why the trip was cancelled, or received an apology or any other acknowledgement apart from a curt letter in our room that night telling us our trip payment had been refunded to our credit card. (and even that had a difference of $20.00, I suppose for credit card fees etc. going against us) Could things get worse after the chaos in Rio, yes they could, try getting off in Valparaiso? The vessel arrived 4 hours late, but several time the Commodore announced the vessel would still be leaving on time that evening, I guess nothing stops a Queen from leaving on time. We were told via announcements that general departure from the vessel would be about 30 minutes behind schedule, it wasn’t. We sat with about 1000 other passenger trying to depart and waited, and waited. Then it was our turn to slowly make our way through the chaos to the departure point, wait for a bus to take us to the terminal and then wait inside the terminal for our baggage to arrive. Finally our bags arrived, brought out on airport style luggage trollies, about 4 bags at a time. We left the departure area glad to be away from the Cunard fiasco. So what has gone wrong with Cunard? Food quality, portions and service deteriorated to unbelievable levels in just a year. This factor alone was the talk of the vessel. Can’t see us lining up for another Cunard cruise. Cabin steward great. Entertainment, good some nights, dull and boring other nights. Speakers really good and interesting, perhaps the best part of the cruise. First time we have ever removed gratuities from a shipboard account and just gave to those that we thought deserved. And we know we weren’t the only one to do that. Read Less
Sail Date February 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
Sail Date January 2017
This was our second cruise and the first time on Queen Victoria, our last one was on Queen Elizabeth. We found we preferred Queen Victoria it has a lovely feel about it. We stayed in a Queens Grill Penthouse suite which was very nice and ... Read More
This was our second cruise and the first time on Queen Victoria, our last one was on Queen Elizabeth. We found we preferred Queen Victoria it has a lovely feel about it. We stayed in a Queens Grill Penthouse suite which was very nice and spacious and our butler was lovely. We had priority Embarkation and Disembarkation. The Queens Grill restaurant was also first class, the waiters were very polite and could not do enough for you. There was a very good choice of food, however if you preferred something that was not on the menu this would be cooked for you. We were also very lucky with our dining companions and had a fabulous time at dinner with many laughs. Christmas morning there was a service in the theatre by the Captain and crew, there was also a Carol Service (with a snow machine) which was a nice touch. The shows on board by the Cunard entertainers (singers and dancers) were particularly good and on 3 occasions we treated ourselves to a box in the theatre with champagne and chocolates and a nice souvenir photograph of the dancers. We thoroughly enjoyed the excursions we had booked particularly La Palma which is very quaint, we also enjoyed the excursion to Casablanca and were escorted round the Mosque then on to Ricks Cafe with memorabilia of the film Casablanca. The excursion in a quaint old tram in Lisbon is not to be missed, we were served Port wine and little custard tarts which are a local speciality and were delicious.However it was too choppy around Madeira to have a tender and were rather disappointed to miss this port but it did not stop us enjoying the fireworks on New Years Eve that were viewed from the ship. There is nothing we can fault with this ship and are looking forward to booking The Queen Victoria again for Christmas and New Year 2018-2019. Many Thanks to all the staff who made our holiday so enjoyable. Read Less
Sail Date December 2016
We got on board Cunard Queen Victoria for 5 nights Channel Cruise in Nov 2017, we asked and got upgraded from inside cabin to a balcony cabin, for £150. Inside cabin was ok but very noisy with no windows and just a bed but balcony is ... Read More
We got on board Cunard Queen Victoria for 5 nights Channel Cruise in Nov 2017, we asked and got upgraded from inside cabin to a balcony cabin, for £150. Inside cabin was ok but very noisy with no windows and just a bed but balcony is fantastic in comparison, there is a sofa and table & a balcony with 2 chairs and a table. The bed is soooo comfortable with more comfortable pillows. Wardrobe space is limited but plenty of hangers, one cupboard has shelves which also can hold a medium size suitcase, we put the rest of our cases in the same wardrobe as our clothes. No shoe rack but enough room to put them next to the suitcase ( we like a tidy room ) depending on how high is the bed and your suitcases you might be able to fit them under the bed instead. There is a safe which can hold laptop and some other small items & it’s on one of the shelves. Adequate shower, basin and toilet. Shower gel, soap & body lotion, shower cap and cotton wool, flannels, hand & bath towels. Shaver plug, box of tissue. In our balcony cabin we also got really nice fluffy large Cunard towels which wasn’t in the inside cabin. We got a 1/2 bottle of complimentary Champagne . They provide Bathrobes & slippers, tea & coffee making facilities & a small fridge. TV is big but channels are rubbishbut if you have a smart phone (not sure about iPhone) you can connect it to the TV, watch any downloads or any TV catch up apps you may have on your smart phone. Food is plenty and of good quality. There are sprinklers and fire alarms in every cabin and all over the ship which is very reassuring. Many Restaurants and pubs. A buffet restaurant is open 24 hrs a day serving all kind of food from salads to hot meals, pizza & sliced meat & cheese, plus waiter service restaurants with set meals but certain opening hours. There is lots of slot machines, roulette and black jack tables. You have to buy WiFi , we didn’t & only used our own mobile data on each ports of stay. There are lots of things happening such as bands, singers, comedians, darts, quiz, ballroom dancing which are announced on the daily programme left in your room. Each port has a day trip, we bought the Amsterdam city tour & river cruise, we found the city tour very boring, the bus is too big to go to real places of interests such as Ann Frank house and traffic is heavy so lots of stops. We had been to Amsterdam 3 times before so may be that’s why we found it boring. We got an hour free time then the river cruise which was a bit more interesting than the coach trip. At each port there are bus shuttles to the nearest town every 10 minutes which if you can walk around is much cheaper and you can do your own excursion. The outdoor lido pool is heated to 26c and is ok for a short swim in winter, there are 2 jacuzzi on either side, one day they gave me towels but not the rest of the time, I put the bathrobe & slippers on to get there & took one of our white towels with me. They pool is quite busy during Sea Days, but empty other times Dress code for waiter service restaurants are jackets for men , cocktail dress or smart separates for women. The Duty Free ship is NOT Duty FREE. Prices are expensive & they charge 20% VAT on top. So don’t plan to buy any alcohol, cigarettes, make up, skincare or perfume on board. Tap water is drinking water but they try to sell you a 1 lt bottle for $8.50 You can buy small amounts of water, alcohol etc... when at port and being in but they have the right to confiscate it. I found the 36hr sea day & night cruise awful, every one was on board therefore everywhere was crowded and packed, with public toilets starting to smell around the ship. We drove our car to Southampton and there is no choice but to use the only valet parking available for £75 for 5 nights. We opted out of the percentage they take out of our credit card for tips, you need to go the purser’s office as soon as you board, instead we tipped those who served us well in cash in US Dollars as the ship was sailing to the Caribbean next. This was our cruise to try it, but no more, not for Read Less
Sail Date December 2016
As a regular (Diamond WC) I noticed again lowered standards. The meals in the Britannia restaurant have again lost quality and taste. Almost every dish was served cold. It was impossible to have a beer or a wine with a lunch neither at the ... Read More
As a regular (Diamond WC) I noticed again lowered standards. The meals in the Britannia restaurant have again lost quality and taste. Almost every dish was served cold. It was impossible to have a beer or a wine with a lunch neither at the Lido nor in the Restaurant as Sommeliers have been hiding somewhere. Cabin (BB) was OK, but some rattling was permanent when balcony door was opened. Refurbishing the cabin is an issue. Theater entertainment was a bit chaotic due to unforseen circumstances, but the ship and definitely the "Royal Cunard Dancers and Singers" did their best to comply. The Juggler wasn't worth watching, neither were the pianists. The chamber music quartet only performend in A minor, even Mozart - we, the passengers, called them the "Funeral Orchestra". The ports matched our expectations, the weather did not it's best - but no suprise in December. The last two days bore a rather unhappy atmosphere within the restaurant staff. I had the feeling that there was some trouble within the team. Anyway, we had a relaxing time and the seas weren't to rough. Everyone of our table of 8 was nice and we enjoyed the company as wel as our extrovert and entertaining waiter. Next year we'll book Queens Grill and that should balance our needs. Read Less
Sail Date December 2016
...the level of entertainment in the theatre. Not a major issue but annoying to be offered third class acrobats, jugglers and so-called comedians. Cunard should try to understand that a Butlin's type inter-active panto style ... Read More
...the level of entertainment in the theatre. Not a major issue but annoying to be offered third class acrobats, jugglers and so-called comedians. Cunard should try to understand that a Butlin's type inter-active panto style offering is cringe making. Apart from this the suite was lovely, the service immaculate and the Queen's Grill food was excellent. Embarkation was rapid though disembarkation was somewhat but understandably rushed. Cunard has now thankfully learned to make picture taking more low key and less hard sell. The ports were OK: Lisbon, Cadiz, Malaga, Tangier and La Coruna. Unfortunately the weather was poor but this was hardly Cunard's fault. If weather matters perhaps better to stick with the Canaries in winter. As ever the excursions on offer were over-priced and rather disappointing. The ship was beautifully dressed for Christmas. It is a stunning ship. Those lectures and activities that were provided were adequate but there should have been more for those who think rather than those who do. Martin Bell was good but let down by poor technical assistance and this applied to all talks. I would certainly cruise again on the Victoria. Enjoyed it greatly. Read Less
Sail Date December 2016
My friend and I booked this cruise as she wanted to go the Christmas market in Bruges, Cunards dates Friday to Monday worked best for us and I live in Dorset so Southampton is an ideal port for me and a free day at sea to make use of the ... Read More
My friend and I booked this cruise as she wanted to go the Christmas market in Bruges, Cunards dates Friday to Monday worked best for us and I live in Dorset so Southampton is an ideal port for me and a free day at sea to make use of the onboard facilities. We got a great price online and parking cost was reasonable. Car drop off with CPS and check-in were so easy and fast I was anxious as this was my first cruise and I'm used to airport parking, airport check in, 2/3 hours at the airport then boarding a transatlantic flight for 10 hours of movies. My anxiety was gone as soon as we stepped aboard, barely any time from arrival at the dock. We had a twin obstructed sea view on deck 4 which was perfect for us, slight view but we weren't planning on sitting by the window much and we were amazed how large the cabin was and how gorgeous with sofa, fridge, comfy bedding and our welcome wine. Reggie serviced our cabin multiple times a day, always had ice, our bedtime chocolates and all the information we needed for the next day. The Queen Victoria was stunning, so beautifully decorated, we went prepared for seasickness and didnt need our Kwells or Seabands. We were in the Britannia restaurant and the food was to die for. Never went hungry or ate too much, portion sizes were just right to enjoy the delicious food, with great service and menu choices at breakfast lunch and dinner and a fantastic sommelier who remembered we were diet coke drinkers. We used the Lido restaurant for buffet breakfast twice - once after a late night and the second time on disembarkation day. There was plenty on offer and our choice of cereals fruit and pastries with juice and coffee was just what we needed on those days. We chose to save money and get the free shuttle to Blankenberg and catch the train into Bruges for less that 5E return and do our own thing in Bruges. We saw the market, had a boat trip, a wander round the shops and some lunch, a fantastic day. Shuttle back to the ship was fine and we had enough time ashore. Next time we'd probably go for buffet breakfast on trip day ashore to save time and get out earlier but for first time cruisers you live and learn and we had a great full breakfast in the restaurant. Entertainment on board in the stunning theatre at sea was superb - Troubadour male vocal group, Roy Walker - legend of catchphrase and the ships dance company on our final night. We made use of the pub, casino slot machines, Queens room big band and dancing room, Hemispheres night club, the day spa and couldnt fault anything, we were so relaxed and switched off from life. We watched some of the dance lesson, played speed bingo, browsed the shops and art gallery went to the Masquerade ball and couldn't fit anymore in around sleeping and watching one of the great movies in our room on the TV. We could have stayed forever and were very sad to leave. Disembarkation was super smooth, after breakfast and a short wait in our waiting area, straight off, collected luggage and across the road to collect our car and keys. I was pleased we were on a mid to lower deck as you disembark later so would probably go for that again and our deck and cabin grade meant we were so close to all the ships facilities. We got a soft drinks package which worked out great value for us and after chatting to other passengers we heard that the service on cunard was the best they had ever experienced so we have experienced the best, how do we cruise with another company. I'm already looking at which mini cruise I can afford to go on next. Would highly recommend Cunard and this mini cruise. Read Less
Sail Date December 2016
This was for us a "taster" cruise to see if we liked the whole concept of a cruise break/holiday - having become disillusioned with airports and the delays and waiting times. The experience could not have been smoother and more ... Read More
This was for us a "taster" cruise to see if we liked the whole concept of a cruise break/holiday - having become disillusioned with airports and the delays and waiting times. The experience could not have been smoother and more relaxing. Having stayed at a quayside hotel overnight, we waited there for our designated boarding time. The hotel concierge drove us over and twenty minutes later we had embarked, our luggage was whisked away right to our cabin (deck 8 starboard) and we had been issued with our boarding passes which gained entry to everything and covered all the expenses we needed while on board ship. The ship itself is fabulous - big but not daunting and all the public areas are beautifully kept. Fresh flowers everywhere: plus the whole place was tastefully decked out for Christmas. Our cabin steward (Bryan) was excellent and always helpful and attentive - leaving us in peace if we were in the cabin, but buzzing around and replacing towels etc. whenever we seemed to be away. The dining experience was equally excellent. The Brittania restaurant was fine: once we had sorted out that we preferred to dine alone rather than in a big group, The whole ambience of the ship was exciting and interesting (especially if you are a "people-watcher): whether it be the experience of teatime in the ballroom (with a tea dance on Sunday) or sitting in one of the bars or enjoying the entertainment in the theatre (we bagged a box for two of our nights away). The entertainment was good: a lively male singing quartet, a comedian and then the ship's singers and dancers on the last evening with a new show. We also attended a daytime lecture (on the RNLI in Suffolk) which was well done and interesting. Our overall impression (as first-timers) was excellent. We were on deck 8 (just below the aft pool deck). I suspect this might be noisy in the summertime - you could hear people walking about above us on the deck. But nothing was intrusive and people kept to themselves: it is a sedate experience and very enjoyable. We found all the staff (our steward, the waiters, the bar staff and the purser's office) all very helpful as we had a few issues with our card opening the cabin door (keep it away from your mobile phone was the answer!). Even disembarkation was smooth and painless. The system looked complicated (parting with our luggage by 11pm the night before). But it all worked out and we were off the ship earlier that timetabled as the luggage was ready and waiting for us after our last breakfast at 6.30am. The food - excellent throughout. The self-service restaurant (The Lido on the top floor) was well presented buffet-style food - but good - not that we needed it! But the restaurant food was always beautifully presented and the cuisine is a credit to the many staff who must work tirelessly behind the scenes. It would be hard to fault anything we experienced. My only comment would actually be about the fellow guests on board. We were informed well in advance of travelling what the dress code would be: certain evenings informal (jackets for the gentlemen but ties could be optional). Then one night was formal - (dinner suits or dark suits). If you wished to avoid this, you were urged to keep to the top floor buffet restaurant. Despite this, several gentlemen did not wear jackets when asked to and several of them removed their jackets (even on the formal night) and put them on the back of their chairs. I don't think this is on when the air of the whole experience was the create the right atmosphere to meet the occasion. Play the game chaps! I am surprised the maitre'd didn't tap them on the shoulder and ask them to put their jackets on again! The ladies did the occasions proud and many of them looked very elegant indeed. It made for a magical experience to see people looking smart on such an elegant ship such as the Queen Victoria. We had one day on shore and chose the trip to Ypres, Tyn Coyte war cemetery and Flanders Memorial Museum. We were a small group (suited us): but I have to comment that our guide was excellent. He delivered nothing short of a lecture on the nature, causes and details of WW1 as we made our way to the cemetery. He was well informed, communicative and very interesting. Thank you for that: we felt that although these trips ass to the cost of the cruise - on this occasion it was well worth it and we could not have undertaken this (and been so well informed) had we done it ourselves. Read Less
Sail Date December 2016
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
Sail Date October 2016
We chose this cruise to visit the Amalfi coast and ports we had not visited before. Though some of the destinations may not have been our first choice the shore excursions were excellent. The food, staff and service were superb in ... Read More
We chose this cruise to visit the Amalfi coast and ports we had not visited before. Though some of the destinations may not have been our first choice the shore excursions were excellent. The food, staff and service were superb in the main restaurant and the public areas. The Britannia Restaurant menu was incredible and nothing too much trouble, thankfully the portion size was just right and we never felt 'overfaced' with a needless amount of food. Though if we ever needed a quick fix the 24 hour Lido buffet choice is mind boggling. To say this ship is due for refurbishment in a few months is remarkable and a credit to Cunard's maintenance. We had a balcony cabin which was excellent. This was only our 4th cruise but the entertainment was varied and to the highest standard we've seen on a cruise ship. The only poor part of the cruise was the weather which was unavoidable. Can thoroughly recommend Cunard and will be definitely going on the Victoria again. Read Less
Sail Date October 2016
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent ... Read More
I booked with Queen Victoria mainly because I liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! The staff were very attentive and provided excellent service, mainly in the Britannia Dinning Room and my cabin steward. Some staff were a bit aloof but generally ok. They were going to varnish the balcony rails on one port stop however I mentioned I had issues with solvents so they said they wouldn't do my balcony and they did stick to their word on this which was great. I booked a midship balcony as I get seasick. The room was spacious, well decorated and the bed was incredibly comfortable, I was pleasantly surprised it was very spacious and meticulously maintained. The room steward was fantastic. The food was also delicious - breakfast was pretty typical cruise fare with a great choice but from lunch on it was wonderful. Dinners in the Brittania were fabulous and I have to commend the staff there were a few people at our table with allergies and gluten issues and every day they discussed with the manager with regards to the following nights men, so their food could be cooked separately or changed to suit their medical needs. There is a great choice on the menu and the staff are always attentive and remember your likes and dislikes from the previous evening. I was seated at a table of 8 as I was travelling solo, this was great everyone at my table appeared to be solo travellers too. I ate two meals in the Verandah Restaurant and really enjoyed this experience and meal. The entertainment was really great. I went to two lectures and these were interesting and well prepared - not too long just the perfect length of time. There is something for everyone. I did a couple of tours with Cunard but I must say they are expensive for what you seem to get. I had to complain on both tours about the bus driver using the mobile phone while driving and some roads were really scary bendy. The Corfu bus driver was telling the tour guide to tell us not to go in the water at the beach stop of the tour as he didn't want to get sand in his bus...I didn't find that appropriate. I felt rushed on both tours I did. I may have not booked this tour if i realised it was such a formal dress requirement, however I have to say I did enjoy dressing up for dinner and felt not everyone was complying with this requirement. There is a sense of hard sell for the Spa products and at the shops onboard. I guess this goes on all the time, so you just ignore and move on. My embarkation and transfer was smooth and quick as was the disembarkation to the airport. In all i really enjoyed my experience with Queen Victoria, I felt a little left out at times but enjoyed the ports of call. I am sure i would travel with Cunard again should the opportunity arise. I value staying safe and well and you feel this on Cunard. Read Less
Sail Date September 2016
This was our 3rd sailing with Cunard, I was a little apprehensive as we had previously sailed on QM2.but we were not to be dissapointed .The ship was fabulous.The transfer from Rome to ship was good, embarkation was very fast , ten ... Read More
This was our 3rd sailing with Cunard, I was a little apprehensive as we had previously sailed on QM2.but we were not to be dissapointed .The ship was fabulous.The transfer from Rome to ship was good, embarkation was very fast , ten minutes from arriving at the ship.Got to our cabin 8112, the luggage was already in the stateroom.We were greeted by Nelson our steward who did a first class job of cleaning are cabin. Off to the Britannia for lunch, one again excellent food, great choice, service excellent. Britannia again for dinner, this time the upper tier, dinning at 2030.Our head waiter was Desiree and our waiter Rudolpho, along with our sommelier Maruis who had a wealth of knowledge.They are all a credit to Cunnard .We could not fault anything in the Britannia restaurant.Food was fab , great choice and outstanding first class service. All the ports we went into were fab, my favourite being Montenegro and a wonderful place called Kotor, scenery was amazing.Finally always been my dream to sail into venice but only with Cunard.Amazing experience, cant wait to do it again. Had a wonderful trip , was so sad to leave the ship.Had three lovely nights in Lake Garda, which was nice but I would have preferred three extra nights on board. If I had one critisism then its the drinks, 14 dollars for a glass of Savignon Blanc, very expensive.They really need to thing about a decent drinks package, not all inclusive, that is why we love Cunard for her elegance and class but the alcohol prices were scandalous. Had an amazing trip , cant wait to go back on her Fjords next time all made so wonderful by the amazing crew we had.Thank you Desiree, Rudolpho and Marius you are wonderful people and a credit to Cunard. Read Less
Sail Date September 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
Sail Date September 2016
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I ... Read More
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I love. We can watch the sea turn aqua and foamy as we leave. The deck was tremendous. It was bigger than my wife's first cabin when she sailed so many years ago. The cabin was spacious and the closet space was unbelievable. From the time we embarked through disembarkation it was, though not perfect, pretty darn close. We had a couple of problems.First, I found the bed too hard. We told the stateroom attendant and they put a mattress top on and that was perfect. Second, the shower/bath tub combo. The shower head was too low for me, I am 6'2". We said something and they installed a hand held shower head, but they did not have the piece to hold it in place. So that would not work, so we had them change it back. All of this was done immediately. The only food problem we had was the Verandah Room. As we were in Queen's Grill, we actually were at the best restaurant on the ship. But as our travel agent paid for the dining experience we thought we would give it a shot. The waiter failed to get the order correct, so that was the only problem. The matre d saw this and was mortified. Many apologies and eventually she did not charge us for the meal. We had High Tea in the Queen's Room, again being novices to Cunard we did't know that the Queen's Grill was actually the best of the best, but if we didn't know about the Queen's Grill we would have thought the Tea in the Queen's Room was grand. When we have gone to Broadway Plays, we always wanted to sit in one of those side balcony booths. Well they have them on the ship and we went for it. $63.50 more, but worth it. They give you chocolate treats and a split of very good champagne. Feeling like the elite. Excursions. Well here they did not blow us away. Cinque Terre is a place my wife absolutely wanted to see. We did. But the excursion wasted so much time on ferries that it was hard to actually see much of the 3 out of 5 towns. Barcelona's tour was also too short. We had time so see the outside of the famous church, but not enough to go in. We could have gone back on our own, but we choose not to. We wish that could have been added. That excursion was called "Highlights of Barcelona". It really was just the highlights. We would definitely go again. Not just on this ship, but the same cruise. We already booked a transatlantic cruise based upon the experience. Something I never thought we would do. Why would I spend 6 days on a ship? Let me tell you, the Queen's Grill option makes it worthwhile. Read Less
Sail Date September 2016
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the ... Read More
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the accompanying Queens Grill. This was excellent and without fault. The butlers and waiters were a delight - nothing was too much trouble. The plush sun beds, afternoon tea, nicely appointed suite with plenty of free Bombay gin....all absolutely perfect. As soon as you venture off decks 11 & 12 and head below it all goes horribly wrong. Rude staff (plenty of them and all front of house oddly), the Lido 'transport' cafe, dreadfully poor entertainment, dull shopping, and guests in shorts, flip flops and slippers while you are trussed up in a tuxedo - so much for the dress code. They also manged to mess up both the embarkation and disembarkation with the private transport over an hour late and then not even showing up. As for the outrageously expensive 'Cunard' excursion, avoid these if you, a.) Want to enjoy your trip b.) avoid feeling completely ripped off. I could write a thesis on our experience but as far to say if we had not stayed in the Queen's Grill this would have been one of the most disappointing holidays in over 20 years. Back to flying to real luxury hotels in beautiful countries. Read Less
Sail Date September 2016
We have long wanted to cruise the Eastern Med and in particular visit Ephasus, so when we saw a 7 night cruise on Queen Victoria, a favourite ship, embarking in Athens and disembarking in Venice & calling at Santorini, Kusadasi and ... Read More
We have long wanted to cruise the Eastern Med and in particular visit Ephasus, so when we saw a 7 night cruise on Queen Victoria, a favourite ship, embarking in Athens and disembarking in Venice & calling at Santorini, Kusadasi and Katakolon, we jumped at it. We booked a P2 stateroom on deck 4 which has the larger balcony. In the event, unrest in Turkey meant that Kusadasi was substituted by Sarande in Albania - not in my mind an equitable swap but we did not let it spoil our voyage. We flew to Athens a couple of days before the cruise and stayed at the Athens Hilton which was fine. We found Athens to be lacking in civic pride and covered with Grafitti, which is perhaps unsurprising given the political events and problems of the last few years. We had a private transfer down to the ship in Piraeus and enjoyed the fastest embarkation I have ever experienced. We were aboard 5 minutes after arriving at the terminal. Our luggage was in the cabin 15 minutes are that. The P2 cabins on the QV have been well described elsewhere so I will not review them other than to say that there is no light over the bath so one showers in the dark - annoying but otherwise they are very comfortable. We had an great table for 2 by the window in the Princess Grill and our excellent Latvian waitress was called Olesja. She delivered high quality service with a wonderful dry deadpan sense of humour and we liked her very much. She quickly learned our likes and dislikes and we wanted for nothing. The food in the PG was uniformly good and we did not have one meal that missed the mark, except perhaps a CauIiflower pannacota starter that really had no right to be on the menu! I noticed that there was less flambé cooking cooking than on previous cruises, however the traditional a la carte menu was available on all nights except the gala evening. On one evening the maitre d' created a special flambé strawberry dessert for us which was outstanding. Wines were pricey and I felt that our wine steward, whilst charming could have been more knowledgeable. There is an expanded wine list which features wines from many more countries, but we enjoy French white Burgundies and surprisingly the choice was limited. The 15% service charge is a rip off! We are sun worshippers and enjoyed very fine weather on this trip. We spent a great deal of time on the grills sun decks and the service here was outstanding. The chaises were thickly upholstered and supremely comfortable. Stewards delivered coffee, drinks, chilled fruit skewers, ice cream and full afternoon tea directly to our beds - one felt truly pampered! The entertainment was better than on previous Cunard cruises, we watched 2 resident company shows, a dance orientated show which was so so and an excellent song and dance show which was complemented by a 9 piece live orchestra - live music lifts the whole production. Lord Howard delivered a lecture on 'The aftermath of Brexit and the Rise of Theresa May' which I found very disappointing as he was very partisan and like everyone else has no idea how things might pan out. I also attended a riveting lecture on the Air France Concorde crash which was delivered by a retired BA Concorde pilot. We called at Santorini which was beautiful. We went ashore and wandered around in Fira returning to the ship in the late morning. The next day we were in Katakolon and we took a tour to Olympia which was excellent. Sarande in Albania was our next port - I had visited previously on business and had no wish to repeat the experience, so we stayed aboard. After that we had a sea day and then an overnight in Venice. We were staying on in Venice for 3 days after the cruise so once again we stayed aboard and enjoyed the facilities of the ship. We had an outstanding cruise, Queen Victoria is a happy ship and this transmits through the crew who, without exception were cheerful and efficient, one felt truly pampered. We can't wait to go again!!! Read Less
Sail Date September 2016
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming ... Read More
We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more. Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:. - 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Finally we arrived at the ship embarkation point. This was not at all a welcoming or pleasant experience. We stressed at this stage that our accounts were to be kept separate and we each registered a credit card however it became apparent later on that all charges had been registered under one card but in the name of the other! On arrival at the cabin we were in need of a drink of water after another long journey. It was disappointing to find that this basic requirement was chargeable at $19.95 for 6 bottles, plus a service charge! This service charge requires some explanation. We have to open and pour our own water from the bottles and fail to see how Cunard can justify a service charge here? My friend's luggage did not arrive at the cabin until late evening which meant no change of clothes or personal toiletries to prepare and change for dinner that evening. 17th August - Captain's cocktail party This event is a well known tradition on any cruise liner. We spent some time dressing and preparing for the evening. We arrived at the Queens Room and lined up to have our photo taken with the..........eh? Captain? No, a female manager was waiting for us to pose for a photo with her!? We were rather mystified until it was explained a little later that the Captain was busy? Surely someone is aware that the Captain might be busy navigating the ship through this apparently tricky stretch of water, the Messina strait, and arrange his schedule so that the Captain's cocktail party is at a time when he might be available? During the evening we decided to purchase cocktails in the Chart Room bar. We went to the bar but were asked to sit and someone would serve us. Eventually a young waiter came to take our order which was prepared by an older bar assistant. As this had taken some time we picked up our drinks as it was our scheduled dinner time. As we left the older bar assistant was overheard to say 'Can you believe it? They buy their drinks here and then walk out with them'. Could we perhaps suggest that passengers are free to drink their cocktails in any place they wish and possibly the bar assistant might like to keep his thoughts quietly to himself. 18th August - evening customer service We attended the customer service desk to ask if there was anywhere in Venice where it might be possible to attend salsa dancing in Venice. We appreciate that the young lady may not know the answer but 'I have no idea. The ship's WiFi is too slow for me to look. I suggest you Google it in an Internet café when you go ashore.' is not quite the unhelpful response we were hoping for! The Best of Slovenia excursion The coach journey took 2 hours to arrive at Lake Bled. There were no traffic delays on the roads, particularly as the locals were on holiday and out of the area. We arrived at Lake Bled on time. This was a beautiful area and very promising with the possibility of a walk around the lake, a visit to the castle on the island and a chance to explore the local scenery and obtain refreshments. . On arrival we were advised that we had one hour before we had to return to the coach. We walked down to a coffee shop for much needed refreshments. The walk was 10 minutes, it took 40 minutes to have coffee by which time we had to return to the coach. There was no time to explore the area. There was then a drive to the city with an hour walking tour which again left only one hour for a toilet stop, to obtain lunch and free time. There was then a 2 hour return drive. The tour guide was very poor, providing information on such things as apartment prices and mode of transport to work; nothing of historical or local interest to a holiday maker. The cost of the excursion at $89 was very high for what was in essence a 4 hour coach journey. No meals or refreshments were included. A separate complaint was made about this and a 20% refund allowed however $71.20 is still far too expensive for a coach trip! 20th August - customer service and excursions desk We attended the customer service desk in the morning to request an interim statement. We were given one account in the name of one person but with the other person's card details. We were upset to receive this as we had produced separate cards and requested separate accounts on embarkation. I was asked to return with my card so it could be corrected. I collected my card from the cabin and returned only for my friend to be asked to provide her card to enable the accounts to be unlinked. In the afternoon we checked through the accounts thoroughly. I had been charged for a monastery visit in error. On checking the ticket it appeared the incorrect ticket had been provided as a beach break had been ordered. We visited the excursions desk to query this and to arrange another excursion. Elliott was at the excursion desk. We had made our initial excursion booking on board with him also. We explained the error and he asked who we booked it with. We explained he had dealt with our booking. He corrected the excursion. We then asked for a booking form each to make a new booking. Elliott said to sign one form. We politely asked for one each. He said 'I'm doing it, I'm doing it now, just sign one form'. We repeated the request and were trying to explain that our accounts had already been mixed up once but he refused and was so rude we left. We were extremely upset at the attitude and went across to customer service for assistance. We registered our various concerns regarding the attitude of staff, service and entertainment and service on board. Theresa, Customer Services, agreed to meet with us. We explained our disappointment. Theresa offered us a meal in the Verandah restaurant as a goodwill gesture and asked us to let us know when we would like to take it. We discussed the matter and responded to say that this was not acceptable and did not recompense for the very disappointing standard of cruise and that we would be making a formal complaint on return to the UK. We did not wish to waste any more of our holiday time on complaints and meetings. After that time, our experience on board continued to be a constant source of disappointment; - General entertainment on board was very poor and extremely badly managed. There were a couple of occasions which were good with the Blue jays and the balls where all the passengers had made lots of effort however Cunard do not appear to have made extra input to these evenings except for recording film of the event on two occasions (for which we have not given consent.). We spent several evenings walking around the ship looking for alternative, exciting entertainment. During these walks, generally speaking the bars were all empty. As business people at management level, we would be extremely concerned if we were managing to see the ship to see this. The Queens Room entertainment caters only for those with ballroom dancing skills. As salsa dancers, we have endeavoured to learn with the very grateful assistance of the taxi dancers. Some evenings in the Queens Room were billed with alternative events eg Jazz music, only for us to discover that it is exactly the same format and music as the other evenings. Hemisphere entertainment is provided by either the resident band or the DJ. The band are very good however with exactly the same set of music every night in Hemisphere it quickly became very frustrating and disappointing. We were very pleased to subsequently see that a deck BBQ and party was planned. Unfortunately, this was scheduled to coincide with our early dining time. We attended after dinner. This was a curiously interesting event; we could not get a drink without attending the bar despite the number of waiters on deck being more than we had ever seen, the dancers were mostly staff and there were many senior staff on deck. The band were playing yet again the same set of music. We stayed for a while to finish our drink only to realise that the furniture was being cleared away around us! An indication of time to leave ?! The poor service, entertainment and bad attitude of staff continued further; 22nd August - Dubrovnik We caught the transfer bus. At disembarkation there was no indication of where to go. We asked where to go and were bluntly greeted by simply 'over there'. On finding the bus we realised that we were being charged $7 per person each way for the journey. This should have been notified in advance not merely added to the newsletter. Reembarkation to the ship was greeted with another rude awakening, more in line with airport customs. A simple 'welcome aboard' would be appreciated, or perhaps passengers are more of an inconvenience than a welcome? This was certainly the feeling portrayed. Back on deck we thought we would make the most of some time on deck only to find that we had to acquire and move our own sunbeds, watched by staff! A drink was then much needed for which we had to attend the bar, despite being surveyed by several waiters and waiting for 3 hours......we trust you will be removing the automatic service charges as we were providing our own service? 24th August - on deck We decided to take advantage of some relaxation time. On deck from 8.30am to 12noon without any offer of service from a waiter. We are at a loss to understand how this provides a good service or makes any business sense? In order to try and make the most of our time on board we thoroughly read the daily newsletter detailing entertainment and activities. We fail to see how unhosted events eg social needlework and knitting, quoits and golf (activities that can be undertaken individually at any time), meet entertainment standards of a world cruise liner in the 21st century. While this may have been appropriate during the time of the original Cunard liner we feel it really does not meet current day entertainment. Equally, it is not possible to change events merely by changing the title; music billed as Jazz or World music should be just that not a repeat of the usual mundane set. And knee and joint pain clinics? Are these really appropriate activities for a worldwide cruise liner? We would add to this that the only reason we remained on board was thanks to our cabin steward, Sheena, who provided an excellent outstanding service and a space of sanctuary on the ship. Our thanks also to the team who manage the restaurants, also excellent......perhaps they could provide useful assistance to management in other areas of the ship. The last evening of the cruise. I tried to use the Internet on my account. I had saved this for the evening and early the following to make much needed contacts for the journey on arrival home, only to find after several attempts to log on that the service was being disconnected at midnight, despite time remaining!, 27th August - Disembarkation and return jouney Our transfer bus arrived at Athens airport, we were advised on route that a Cunard representative would be at the airport to help us after we had collected our luggage. Unfortunately, this was not the case and we had to find our own way to the check in desk only to find that we had been dropped off too early and had an hour and half wait in a queue before we could check in. Overall our impression of Cunard is one of great disappointment. Our much anticipated luxury cruise has not met our expectations of the standard from an organisation such as Cunard. We registered our formal complaint and are still awaiting compensation for a very spoilt summer break. We would not recommend Cunard to friends and family Read Less
Sail Date August 2016
We arrived in Rome from Malta and since we booked their transport by coach were met with hostesses at airport. Very friendly and made it so smooth for us as took our luggage and they were transferred straight to the ship. As soon as we ... Read More
We arrived in Rome from Malta and since we booked their transport by coach were met with hostesses at airport. Very friendly and made it so smooth for us as took our luggage and they were transferred straight to the ship. As soon as we boarded the coach we were given a cold bottle of water and our guide/hostess was very nice and well informed. We boarded the ship with no hassles at all and went straight to our room. Since we were a bit early our luggage arrived afterwards to our rooms as in the meantime we went to have some lunch and explore the ship. We paid a cheap fare for inside but were given a very nice decent room on the 7th floor room 7126. I was a bit apprehensive since we always booked balcony room but still enjoyed it and wasn't that disappointed. To make it more pleasant for us we were given 2nd seating which I prefer and was very happy with. The entertainment was quite enjoyable but there was a lot to do if one preferred dancing or just listening to music. Also having to wear classy attire makes it more special and elegant. The food was of high quality and great selection, even the drinks like orange juice was very good not like our other experience which tasted like cordial. The staff at the restaurants were extremely polite and obliging, they made me feel like royalty. Moreso, we were given complimentary water & tea or coffee with each dinner meal unlike other cruise ships. We mainly went our own way on land but took an excursion to Montenegro. Besides the place being amazing with its beautiful mountains, our coach guide was the very best I ever met, she told us the whole history of the place as well as full details of places we visited. Money well spent. We also paid for the Cunard service of the vaporetto at Venice & was also very happy with the service besides loving Venice itself. What we loved the most was the whole experience on the ship itself as very very relaxing with minimum noise everywhere on board, even at the pool, something we wre dying to experience since our lives are very hectic & stressful so this was a real bonus. Disembarkation was very smooth too. Overall it was one of our best cruises. Read Less
Sail Date August 2016
Chose this cruise to see Crete and the palace of Knossos ...cruise was excellent...weather was exceptional...rained only on one day. We had a queen suite which was beautiful..very well appointed...with lots of space ....it faced aft...so ... Read More
Chose this cruise to see Crete and the palace of Knossos ...cruise was excellent...weather was exceptional...rained only on one day. We had a queen suite which was beautiful..very well appointed...with lots of space ....it faced aft...so each night we had a lovely view of our sail away . The food and ambiance in the queens grill was excellent as well ...many selections to enjoy in all categories...from appetizer to dessert...each paired with great wine choices selected by our sommelier. Our waiter and his assistant were top shelf..knew our wants and likes very quickly and were very accommodating . We enjoyed spending quality time with our new friends in the Commodore Club...the wait staff there knew us and our drinks were served very quickly. Our cabin was serviced by our butler and his assistant. They made it a truly memorable experience! We were highly surprised to see many young people on our ship celebrating the holiday with their parents...all were well behaved but I'm sure would have been happier on a ship with a climbing wall or surf pool! Cunard did provide some entertainment and activities for them.. This was our second grills experience and certainly won't be our last!! Having traveled with Cunard for the last 11 years ..this was our 17th voyage with them...we have decided it will be Grills from now on!! With regard to our port of calls...we spent a few days in Rome before getting onto the ship...only complaint on excursions was lack of earphone by the tour companies...often times unable to hear the guides in many locations...our stop in Albania instead of Kusadasi Was short lived...there were many beggars along the road and beach area....those who did tours seemed ok with them but if you just walked off the ship..not so great! Read Less
Sail Date August 2016
A 40th wedding anniversary celebration. Transfer to port from airport too long and no water available on the coach. Arrived at port and sent to the ships pub for lunch! After lunch our cabin already had suitcases outside the ... Read More
A 40th wedding anniversary celebration. Transfer to port from airport too long and no water available on the coach. Arrived at port and sent to the ships pub for lunch! After lunch our cabin already had suitcases outside the stateroom. Great. Cabin was adequate we had booked late due to husbands recent operation, so there were no balcony cabins available. Britannia restaurant was great, evening meal, the staff were fantastic, thanks to jane and Robinson. Lido restaurant lunch was very good lots of choice. Brittannia restaurant for breakfast, service sometimes slow, tea sometimes stewed. But overall the food was good and staff were a mixed bag, some friendly and chatty others not so. Verandah restaurant. Excellent food, staff and wines. Entertainment. Queens room so old fashioned with formal dancing, plenty of room on dance floor, the only exception was the 50s group the blue jays, the room was packed and there was no room on the dance floor!! Cunard your majority of guest proved that this was what they wanted. Theatre. Crew group were dated and samey, synergie were loud and screamed out. Visiting guests. Tenors of rock amazing, 2 comedians very good, blue jays were the best entertainment of the two week stay. Shore excursions. Pricey but good. Only fail was Albania due to turkey being a no go area, Albania is a third world country and not what you would expect from Cunard, why oh why did we not go back to Corfu or somewhere else. We received no compensation for this very poor port. Corfu was a super trip, Trieste we did our own thing, Montenegro was beautiful would return, Venice was amazing loved both trips, Albania no thanks, Heraklion hot and lovely, santorini beautiful. Shops. More selection needed. I only purchased perfume and arm bracelets. Commodore. Never seen!!!! Verandah restaurant. Pay extra but very nice for a special occasion. Staff were fab. Two service charges extreme, a 15% charge on everything you buy, and I mean everything. Drinks, shops, excursions, bingo pen etc. plus around £320.00 for a couple for two weeks. This is for background staff! I like to tip for the service I get and I did. 40th wedding celebration. Non existent from Cunard, I emailed them at least 4 times prior to the cruise and did not receive 1 reply, very very poor customer service!! There is not a dedicated member of staff to assist you to make arrangements all done through bored purser desk staff!! No card from crew or commodore, I had to book the verandah restaurant and order a cake with 15% service charge. I think this is an overlooked area, a dedicated team member could easily organise this for passengers who are celebrating special occasions, other cruise lines and 5 star hotels offer this service and sometimes it is complimentary!! Read Less
Sail Date August 2016
Joined Queen Victoria for seven night's of this cruise. Sailed through the embarkation, we were lucky as only our coach to arrive at that time.Cabin comfortable and clean and kept nice by our steward. We had Breakfast and Lunch in the ... Read More
Joined Queen Victoria for seven night's of this cruise. Sailed through the embarkation, we were lucky as only our coach to arrive at that time.Cabin comfortable and clean and kept nice by our steward. We had Breakfast and Lunch in the buffet restaurant, which had an excellent choice of food, regularly replenished and always hot. Dinner was in the Britannia Restaurant with good menu choices and we enjoyed everthing we had. Service in all areas was pleasant and efficient. Weather was excellent as expected and the ports of Corfu,Kotor, Trieste and Venice were all very good. Had been to Venice before on a city break but got up early to enjoy the sail in by cruise ship. We don't really worry too much about the entertainment but did catch two shows by the Theatre team which we enjoyed and the female guest singer was excellent. Formal afternoon tea is served in the beautiful Queen's Room and was a 'must do'. Also, the Winter Garden was a lovely area to sit in and read, have a drink,etc. Have cruised for the last 20 years but never before with Cunard. This is the best ship we have been on and we particularly enjoyed the ambience of the ship; Cunard are maintaining the traditions and standards which cruising was known for. Read Less
Sail Date August 2016
We booked it because we wanted to try a Cunard and also liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! We loved every minute of our cruise. The ... Read More
We booked it because we wanted to try a Cunard and also liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! We loved every minute of our cruise. The staff was also very attentive and provided excellent service no matter the department. We booked last minute so we were in an outside cabin (we regularly book at least a balcony). The room was spacious, well decorated and the bed was incredibly comfortable, We were pleasantly surprised because we had psyched ourselves up to be ok with a little room and it was not. The food was also delicious - breakfast was pretty typical cruise fare but from lunch on it was wonderful. Our favourite was the 3pm white glove afternoon tea with various musical accompaniments. This was delicious and partially to blame for the few pounds we put on during the cruise. If you don't want white glove service, then pop up to the Lido and low and behold there is the same sandwiches and scones with cream in a nice casual atmosphere, Dinners in the Brittania were fabulous and I have to commend the staff who once hearing I had allergies brought me the next nights menu so my food could be cooked separately or changed to suit my medical needs. We ate one meal in the Verandah and it was amazing as well. The entertainment was top notch. Two had appeared in Britains Got Talent. We went to two lectures and these were interesting and well prepared - not too long just the perfect length of time. If you want a loud and noisy pool then this cruise is not for you. The pool areas were quiet but spotless. We loved that their was one pool for families and a second for adults. The adult pool is at the back of the pool and you can look through the back glass rail and see the port you are in. This was spectacular in Kotor with the mountains in the background. All in all this was the best cruise of the many we have done. Cunard certainly lives up to their reputation. At one point, my husband said to me that this was the best holiday that we have ever done - and I think he was right! Read Less
Sail Date August 2016
This was our seventh cruise, and first on Cunard. We are mid 40s and chose this cruise because we like a more formal experience and it was an anniversary. We were in Queens Grill in the Q6 suite. Overall, Cunard clearly understand their ... Read More
This was our seventh cruise, and first on Cunard. We are mid 40s and chose this cruise because we like a more formal experience and it was an anniversary. We were in Queens Grill in the Q6 suite. Overall, Cunard clearly understand their audience. The cruise is not typical, and is far more sedate than many cruise lines. However, what they aim to do they deliver. I had been cautious about booking Cunard due to mixed reviews - however, they delivered exactly on what they promise - a classy ship, formal but not stuffy atmosphere and most importantly excellent food and service throughout. There is a decent mix of ages and we never felt too old, although the average age would have been 50-60, there seemed to be less of the 'very old'. Hardly any children. Embarkation at Venice was quick and easy, although there was no separate queue for suite guests, it did not matter as we were through in no time. I was slightly disappointed that there was no welcome drink on boarding, but that was probably the only trick they missed the whole cruise. We had a Q6 suite at the aft of the ship. This is the lowest grade of Queen's Grill suite, but I don't know why - the 180 degree view from the huge balcony more than made up for a slightly smaller room, and it was plenty big enough. Be aware that people on the public deck can look down and see about half of your balcony on the QV, but there was plenty of room to be tucked under cover if required. Quite enjoyed seeing jealous people looking down! The butler was excellent. You paged him and 30 seconds later he called back. Nothing is too much trouble. We made ample use of being able to order from the Queen's Grill menu for room service, and the table is set up in full style. The Queen's Grill hit all expectations. Formal service, friendly but not over attentive, but I only had to raise my eyes to find someone to attend me. Watching the waiters in busy periods is like watching an amazingly choreographed dance, with everyone appearing at just the right point at the right time. The food is quite excellent - we did not order off menu as quite honestly I cannot see the point. The only slight question is that the daily menu only has salad and soups as appetisers, so if you don't want this you are back to the a la carte, which is extensive, but if I am fussy I would have liked an extra daily choice or two. Not so with the mains, where you are spoilt for choice. The other benefits of the Grills are extensive - the terrace is wonderful (and not used much), the reserved upper decks are amazing and the Lounge is a great amenity and our favourite drinking venue. Entertainment is said not to be a Cunard strength and we saw two sides. The production shows were excellent - in particular the singers and dancers were simply more talented and better drilled than we have ever seen before. Other shows were mixed - they repeated some artists twice which I don't really like. The theatre is a classic piece of Cunard - nothing like the usual glitz, it is basically a recreation of a London Theatre complete with boxes. Amazing venue. Cunard don't go into much in the way of daytime fun, which was fine by us, if I want that there are other lines that do it far better. But having a string quartet and a harpist (very talented lady) was much more what we appreciate. Not having announcements all day was a blessing. Formal nights are very formal and very well observed. You cannot overdress on Cunard, even on informal nights, although my wife tried! The actual balls take place in the Queen's Room, where you can watch people who clearly have practiced for years. Take note that if you can't actually ballroom dance you are just going to be watching - there is not much opportunity to shuffle round if you don't know what you are doing as you will look out of place. However, they have a professional dance couple that appear and show you how it should be done. The ship itself is a delight - understated but classy, with restraint in the colour palette but quality throughout. The excursions were all fine - we did them via Cunard at many ports and all went off without a problem - obviously there are overpriced but there is no complaint about the service. The itinerary was great, with Kotor being the surprise star of the show. Med cruises are quite 'hard work' with few sea days but we fitted in a great deal. Overall, however, I will remember the service - except for the lack of a boarding drink there was not a single occasion I asked for anything from any member of staff that was not delivered - no mistakes, just done first time. This is what you would expect in the Grill's and it fully met expectations. Overall, a highly memorable cruise and would recommend Cunard strongly if you are looking for the type of cruise they offer. In this age of the lowest common denominator, at least they know what they are trying to achieve. Read Less
Sail Date July 2016
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and ... Read More
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and I would love to do it again,many times.The food was outstanding,the restaurant staff were outstanding as were the cabin staff,the whole event will be in our minds forever.The theatre provided great entertainment,as did the swimming pool and the 'sailaway parties' which occurred each time we left port,with dancing,music to suit all tastes. We were on the 8th deck in outside cabins.We also visited Santorini and went up in the cable car,a beautiful island.Then we visited Katakolon which is where we visited the original Olympic site and museum as I have stated elsewhere its a real essential place to visit. We visited Kotor in Montenegro a place with great character,nice & friendly people.We visited the world-wide known resort of Venice,again a memorable and beautiful place,full of character. We would recommend cruising to everybody,it was our first step and as I am slightly over 21 years of age,by many years I realise I should have done it a long time ago. Read Less
Sail Date July 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
Sail Date July 2016
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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