1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Queen Victoria Review
  5. Queen Victoria Cruise Reviews

241 Cunard Queen Victoria Luxury Cruise Reviews

My wife and I chose this 3 week cruise on Queen Victoria because of the itinerary which included many of the Greek Islands that we had not previously visited. Return visits to Venice, Dubrovnik and Istanbul was also an attraction. The ... Read More
My wife and I chose this 3 week cruise on Queen Victoria because of the itinerary which included many of the Greek Islands that we had not previously visited. Return visits to Venice, Dubrovnik and Istanbul was also an attraction. The Turkish ports were taken from the itinerary due to security concerns which we fully appreciated with Heraklion in Crete added. The extensive menus presented in the Britannia Restaurant at all meals was a highlight and we could not agree with previous reviews as to the presentation and quality of the meals. Occassionally we had lunch in the Lido Bistro and found the food on offer also to be of a high quality. Afternoon tea with the white gloved waiters was most enjoyable. All the crew that we came into contact with were very professional and really went out of their way to provide us with a very memorable cruise. Cunard's arrangemeents for us on disembarkation in Athens with an evening flight were really appreciated as we were permitted to remain on board until early afternoon before being transported to the airport. Great consideration. Read Less
Sail Date August 2017
We booked last minute, suite 7044 in Queens grill. Some aspects of cruise were excellent. The suite was a good size with large balcony and new balcony furniture. The much hyped refit did not include cabin furniture, our coffee table was ... Read More
We booked last minute, suite 7044 in Queens grill. Some aspects of cruise were excellent. The suite was a good size with large balcony and new balcony furniture. The much hyped refit did not include cabin furniture, our coffee table was damaged on the edge for instance and clearly not new. Just a detail. We had a very nice cabin steward (butler). The in suite fridge and free bottle of Bells and replaceable white wine was good. We also had champagne and fruit in the suite. Linen and towels were lovely and all kept spotlessly clean. The canapés were so bad we stoped them after second night. WHY proved 5 canapés for two people? Anyway the cold bits of toast and topping were uninspiring. The Grills guests have private sundeck area. There's very limited shaded bits and no attempt to check on towels left hours on sun beds. When we went to move a bed into the shade the deck Stewart's removed towels but made no effort to bring replacement. He walked round offering drinks but did not tidy up beds eats and did not put clean towels on the beds. Many of the beds were Ben so that they rocked from front to back as you got up. There is a very small outside downing area avail for lunch only, why not dinner in hot climate, even if pre booking needed? The one dance show we went to was poor. It stopped suddenly when we did a pronounced lurch and keeled over a number of degrees (officially 5) but it felt more. The dancers rushed off and audience fled! We were glad for an excuse not to watch any more. The service in the restaurant was excellent. Breakfasts were good but other food mixed. Steaks could be tender or not, Dover sole meunière, pre ordered came as a very dry cooked fish over which a thick bron 'meunière ' sauce was served. Pre ordered rack of lamb was very tender. The lido was always busy but clean. Again one day superb rare beef, one day very well cooked not so good. Embarkation in Athens was very quick, we were taken in small coaches and got there first. No real greeting as we boarded, just pointed to our cabin. Our butler welcomed us and unpacked for us. My sisters butler said he was just finishing so could not unpack. Not major issue but we were late in the evening and it is a boasted service. Read Less
Sail Date July 2017
The title says it all. This was silver spoon service without trying. If you don't like formal then don;t come on board, but if you do - wow! The ship is excellent, the destinations were really good (and varied). My wife, being a ... Read More
The title says it all. This was silver spoon service without trying. If you don't like formal then don;t come on board, but if you do - wow! The ship is excellent, the destinations were really good (and varied). My wife, being a vegetarian, had the most choice she has ever had on a cruise ship (or just about any restaurant anywhere). This was unashamedly posh and British at its best. The ship has an art-deco feel with minimal glitz. The cabin was nice and clean, with a large balcony - which was a joy to use, especially on the way into Venice. The dining was brilliant and food lovely and varied. The service was first-class. All staff were polite, courteous and helpful. Entertainment was excellent and the singing/dance group were the best we've seen on a cruise ship. Ports were great, the only downside from our view was the actual Cunard shore excursions, took you to places but didn't state much about them. Most of our excursions were done outside of the Cunard offerings. We met a storm and the ship handled it with ease. There was also a proper Sunday service, which was really important for my wife and it was well attended. Embarkation and disembarkation was handled easily and no pushy people trying to sell you extras at all. We'd do this with them again, in a second. Read Less
Sail Date July 2017
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me ... Read More
The food was mediocre, but after all they're British. The movies and videos in the theater were often disasters. The one film my wife and I saw, La La Land, stopped at least eight times during the presentation. Other guests told me their films were equally bad and at least one of the lectures had similar problems. When I complained, I was stunned how unconcerned the staff was. The other problem was a woman who two days in a row put her diapered baby in the pool. That's dangerous for health reasons and clearly prohibited but nobody did anything. The staff on the ship were very accommodating and I have no complaints there. But so much was just little off. The ship needs to get its act together. I've traveled on Celebrity and Crystal and I gave them five star reviews. I won't be back to Cunard, and that's too bad. Read Less
Sail Date July 2017
Looked like good value. The dress code was to restrictive. The meals in the buffet were better than in our restaurant. The staff never looked happy as if they were being watched all the time and were not allowed to be social with ... Read More
Looked like good value. The dress code was to restrictive. The meals in the buffet were better than in our restaurant. The staff never looked happy as if they were being watched all the time and were not allowed to be social with quests. A number of times in the Lido (buffet) staff were disciplined in front of guests - not the done thing. The in-house entertainment was average. The Blue Jays were fantastic - other acts were OK but not to the standard experienced on other cruise lines. They seem to cater for the age group above 70 which is not a problem but a balance for younger age groups would be more appropriate. The ports of call were great except Sarande - a complete waste of time. An additional Greek island would have been better. Our cabin was good and the cabin steward great. The on-board internet service was expensive and slow. In this day and age of technology it should have been much better - I suspect it was a money making exercise. I doubt we will ever go with Cunard again. To stuffy and formal. Read Less
Sail Date July 2017
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to ... Read More
There's a lot to like about QV, but the food in the Britannia dining room, an important part of cruising, is not one of them. Tough steaks, dry roast pork, tasteless sea bass, endless steamed vegetables, in fact the only way to describe the meals is ordinary. Except perhaps for the deserts there was very little else that was delicious. Also strange combinations of ingredients e.g. a slice of cold tomato with roast veg. And how excited I was to see Rockefeller oysters on the menu one night. Expecting to see 3 oysters served in their shells on a large plate, well what I got was a large plate with 3 tiny oysters all crammed together on a small round slice of toast with a thick dressing on top. Awful ! OK you get a symphony of waiters, but the food in Britannia was so ordinary ( I understand the Exec. Chef was from Malaysia. Probably very good at Asian food, but not much of an idea about Western ) that we thought it was not worth getting dressed up for ( and yes, we'd bought new outfits before we left) that we often found ourselves eating in the Lido buffet where the food while not gourmet was always very tasty. Harsh comments I know, but really Cunard you can do better. On a very positive note the beautiful and elegant ship was well presented even if the air con was constantly on cold no make that freezing.The Chart room, the Commodores Club, the Winter Garden were always a joy to be in especially when the Imprezza Strings, an all female string quartette were playing. The afternoon tea was always a treat and so very civilised. Well done Cunard ! The service by the extremely friendly and accommodating waiters was outstanding . I understand there were 190 on board all Professional polite with nothing being too much trouble. My wife's Gluten Free intolerance was always well looked after. Joel serviced our stateroom twice a day and kept it spotless. Absolutely no complaints in that area. Departing from Civitavecchia we chose the 14 day Med. cruise with the Queen Victoria for the great itinerary. Some places we had visited before, but also several we had not. Malta.Having previously visited the Co-Cathederal we chose the ship's tour of Mdina and the hidden gem Palazzo. An excellent tour with a very competent guide. Kotor. Our second visit so we just wandered the interesting old town. Zadar. A free shuttle to the old town which was new to us.Not really much to see, but the Octopus salad I had for lunch was fabulous. Venice.Paid $35 pp of OBC for 2 day unlimited travel on a motor launch from the port to near San Marco, well 4 bridges away. A bargain even if the departure from the ship to the launch was a 10 min. walk in sweltering heat. There were 8 cruise ships in Marritima, the port of Venice, during our overnight stay. Ridiculous. Venice is so overcrowded with tourists in the San Marco area that it is spoilt for everyone and the authorities are doing nothing about it. Having visited Venice many times we stayed well clear of San Marco and after lunch at the excellent Pensione Wildner ( €25 for 3 courses, very good value for Venice) we visited the Venice Biennale and being from Melbourne, the Australian Pavilion and Tracey Moffat's fantastic photography. On the second day we crossed the Accademia bridge to our favourite sestiere and one we have previously stayed in, Dorsoduro where you will find the Accademia museum, the Peggy Guggenheim museum, Ca Rezzonica, great little shops, terrific trattorias in Campo San Barnaba and away from the bridge area, virtually no tourists ! Oh, and 2 ATMs for money even if the exchange rate was terrible. Dubrovnik. Our third visit so boarded the ship's free shuttle for the walled old town to visit on our own. Again Octopus salad for lunch, not quite as good as Zadar, but still delicious . Corfu. Having read many of their books and enjoyed the TV series we chose the ship's tour of "In the footsteps of the Durrells" An excellent tour with a wonderful guide. The tour ended with lunch at the White House, the family home of the Durrells. Katakolon. At the large orange building on the corner of town you can buy a return ticket to Olympia for €10 pp, yes €10 ! So we did that. The air conditioned bus departs at 9:30am returns a t 1:00pm. The Olympia Museum is excellent and well worth the €12 admission fee. Heraklion . A €5 taxi ride from the port is the Venetian Fort and Harbour. Many shops, many Taverna and not that many tourists. Athens. Disembarked. Having previously sailed with Celebrity I certainly did miss the fun of the ship, the delicious French onion soup and the specialty restaurants, however I did not miss the aggressive on selling, something mercifully non existent on Cunard. We only attended two shows and they seemed more suitable for an English music hall rather than a Royal Court theatre. The three guest speakers that we attended were very good with the former US Ambassador to Saudi Arabia being outstanding. Overall despite the disappointment of Britannia, we had a most enjoyable cruise to some wonderful places. The weather while hot, was otherwise perfect and the Med. for all 14 days was like a lagoon. Read Less
Sail Date July 2017
We are first time cruisers and were looking for a good first impression. The Queen Victoria didn't let us down. The cabin was superb (Deck 8 forward balcony), the food also well prepared and presented (the wait staff were excellent) ... Read More
We are first time cruisers and were looking for a good first impression. The Queen Victoria didn't let us down. The cabin was superb (Deck 8 forward balcony), the food also well prepared and presented (the wait staff were excellent) and the overall service was faultless. We declined the automatic gratuities (tips) and a simple request at the Pursers Office had these taken from our onboard account. In lieu of this, we gave each of the wait staff a personal tip at the end of the voyage, which they kindly accepted. We took the Cunard organised tour of Valletta (our first port), but got off the bus before we got back to the ship and explored the Grand Harbour by foot. Realising that we could probably get better value for money by doing our own thing, we elected to negotiate our way around each port and this was a fantastic experience. It is hard to find fault with this ship, and although we had a table of six in the restaurant each night, we also went to the Lido Restaurant for lunch if we were at sea. The food in the Lido was great. Our breakfast was served in the room each morning and this suited us as we like to start the day at our own pace. Overall a very enjoyable cruise and highly recommended by us. The only downside was the extremely hot weather in the Med and this meant we had to be careful to carry enough water in our backpack. Next time we will go in the shoulder season (Spring or Autumn). Read Less
Sail Date July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
Sail Date July 2017
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time ... Read More
I don't normally do reviews, especially bad ones so I apologise if it rambles instead of following some format. Chose this cruise to travel with some friends, some issues were our fault as we did not give it as much research time as we would normally such as the ridiculous price of wine which we would not boost Cunard profits by paying for it, 5 formal nights on a 16 night cruise was too much, we did all formal nights and enjoyed them but cruise was 3 cruises really so this was why so many, however main issue with dress code was ALL other nights required jacket for dinner which made it impossible on some port days so maybe this could it'd be relaxed to smart casual - even if that meant long sleeved shirt etc, and dress codes were not enforced outside restaurant, seeing nearly everyone in formal dress in theatre after dinner and some in t shirt, shorts and sandals was a bit galling especially as air conditioning was not really effective. Another thing we didn't realise when we booked it was the price of drinks, especially wine - with all drinks having 15% service charge (what service) made drinks so expensive, A British Style cruise on a British ship...... not really, it was all so American, but let's look at it in a bit more detail. The ship, nice on the whole, rear deck huge since refit but shade areas not adequate, even some of the crew questioned why this was not done better, The pool was in parts out of action first 2 days with steps and woodwork around pool being sanded and oiled..... it's just come out of a refit ! and last 3 days pool was roped off half at a time to have woodwork oiled again.... and the smell of teak oil in the heat especially with people having breakfast and dinner on deck was terrible. Food... pretty abysmal really, often bland and poorly presented on the plate - if several people had same dish every one was presented differently sort of taking the edge off a restaurant dinner visually, it made it somewhat easier to accept that after arriving back from an excursion or port day and not eating in the Britannia restaurant as we didn't have time to dress up,in fact once we discovered on the whole food in Lido was better we chose to eat there some days. Lido food was ok, it was pretty obvious in all restaurants food was on the whole frozen and stored from start, bread was often cold in middle and soggy on surface, pastry was often like tasteless cardboard - maybe bread rolls were fresh ? But croissants came out frozen in a huge plastic bag. Breakfast was best meal of the day, and evening supper in Lido was not fresh like so many other ships I have been on, it was dinner left overs on the hot plate. On the whole cold food was slightly warm and hot food was......warm Good curries in the Lido though Stateroom 7035 was generous size being on the corner, room and balcony were bigger than normal. Air conditioning above bed was at times to strong in its direct delivery but not so efficient at the ambient feel, and too noisy directly above the bed. Stateroom steward was nice and fairly efficient, seemed a general thing on board that bedding was not changed often, maybe once during the 16 nights..... that is only a maybe ! Service, even though 15% added to all drinks orders the service was terrible.... now let me clarify that, the waiters were good, some were really friendly and a pleasure to get to know BUT there were not enough of them, most of the time on the new bigger rear deck that was always busy there was often only 2 waiters, at a sail away there was a few more but so many people having to go to bar to get drinks or at least to get a waiter. Entertainment in theatre was generally not good, clashing vocals not in harmony, the orchestra were great and did some excellent music nights in the pub... they were terrific, as was the pianist/singer in the pub. Visiting acts were on the whole excellent. The team on the whole were good whether it was a quiz or introducing the acts but music on deck did seem like a private crew party, yes they need to encourage others to dance but they did take over at times, Corridors nearly always had cabin staff trolleys and trolleys with old room service trays on, previously on other cruises we have been amazed how invisible this appears, and cleaning stairs during the day making hand rails soaking wet..... surely this is normally done during the night ? Ports of call were generally good but not often though out, too short a time in port at times, for example most people thought an overnight in Kotor was preferred to visiting Zadar the next day. So many queues for bus transfers, in direct sun without shade whichever must have been awful for some of the elderly passengers, queue was so bad with no buses apparent in Barcelona we decided to walk and got back on ship before our friends who were at the half way point in the queue ! It became a joke that they should be renamed "Queuenard" Officers and managers didn't seem to do their job of ensuring things went smoothly, more uniformed officers needed to take control and maybe even speak to passengers. A lot of staff, especially Lido waiters and Lido Managers just walk in front of passengers at times blocking their route, I saw several times crew walking through doors and not only not holding the door for a passenger but just letting it go without a glance - some (especially Lido manager) needs to have some training in in basic manners. Several times especially when disembarking at ports of call uniformed officers tellingly crew to "wait!," Cunard need to try harder, maybe it's because Carnival now own so many cruise lines they are all blending into each other, but we were looking forward to our first cruise on "A Queen" and we felt so let down by Cunard, it could have been fantastic and yet turned out to be the worst of our 5 cruises to date even though it was the most expensive, Read Less
Sail Date June 2017
The cruise was just wonderful, everything we hoped for and more. It was an absolute bargain and from the moment we boarded the ship it was faultless. The itinerary was great. The recent re-fit was amazing beautiful ship! Itinerary ... Read More
The cruise was just wonderful, everything we hoped for and more. It was an absolute bargain and from the moment we boarded the ship it was faultless. The itinerary was great. The recent re-fit was amazing beautiful ship! Itinerary fantastic. Much older clientelle than on previous ships we have sailed on. We are a couple in our early and late forties so were one of the youngest couples on board ;-) despite this we had everything we needed except for maybe a disco (not the yacht club alternative) so we could have danced after the show. Not sure how our teenagers would find it in August whether there would be enouigh for them to do but for us in June it was great. Weather boiling! We met some wonderful people also. The lido was superb as were the cabins and service. As already stated for the price we paid it was absolutely amazing! We will definately sail with Cunard again!:-. Read Less
Sail Date June 2017
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which ... Read More
My partner is a florist. We chose the cruse "Festival of flowers" because we thought it would be interesting from his line of work. We assumed the ship would be full of flowers There was one main arrangement in the lobby which was dead and was for most of the cruise. When I mentioned this I was told by one of the purcers " I don't like flowers" the food in the Britainia Resteraunt was bland, dry, cold and totally uninspiring. We ate most of our meals in the Lido which is a glorified canteen. One day in the Britannia Resteraunt we waited 30 minutes for our breakfast and was told by the waiter the kitchen could not cope because 500 people came in at once.....rubbish.....then proceeded to tell us if we wanted quick service get room service! There is so much more but I don't want to write an epistle. We informed the "powers that be" but people just did not care. White star service Nill, customer care Nill, the person giving the flower demonstration was a joke one arrangement fell apart.....the main speaker was totally boring and cristised other people in her field of work from the stage which was unprofessional. The Cunard standard was not evident on this trip. The Caberet Artists were excellent as were Cunard dancers, the Cunard singers were appaling. This cruise was a joke and I am not laughing. Read Less
Sail Date June 2017
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were ... Read More
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were keen to see how it compared. We were indeed very impressed by the ship, it was lovely and light and had a very welcoming feel about it. It was definitely easier to navigate your way around the ship than the QM2. We were unlucky however that the itinerary had to be changed due to bad weather so only able to go to Amsterdam and had to miss out Zeebrugge. We knew that our cabin would not be the best i.e. did not have a balcony but other than that it was fine for 4 nights. However our biggest disappointment and criticism was off the food in the Lido restaurant, it was typical canteen food and something I certainly would not have expected from Cunard. The choice was uninteresting and the presentation left a lot to be desired. The food in the main Britannia restaurant was ok. The first night though the service was awful but glad to say it did improve. Some of the staff I did not feel were particularly helpful, others were great. I feel that Cunard are not moving with the times, I think people nowadays want choice and more flexibility for main dining rather than 2 sittings. We loved the options on QM2 where there were speciality nights which you paid extra for but they were great and well worth it. So come on Cunard, things need to change and improvements in your Lido restaurant, as otherwise I will probably not choose the vessel again. Read Less
Sail Date June 2017
The staff were very good indeed, in particular, the Head Waiter in the Queen's Grill, our butler Joel, and our deck 10 waiter, Dragan. The smoking area my wife and I used was forward on deck 10 and not cleaned overnight. It was filthy ... Read More
The staff were very good indeed, in particular, the Head Waiter in the Queen's Grill, our butler Joel, and our deck 10 waiter, Dragan. The smoking area my wife and I used was forward on deck 10 and not cleaned overnight. It was filthy and unpleasant in the mornings. We didn't think the Grill food was anywhere near as good as it was on our QV trip to Norway 4 years ago. The only exceptions were the chateaubriands and the crepes suzettes prepared at the table by our Head Waiter which were faultless. The big let-down was disembarkation, which was a total shambles. Having paid for priority disembarkation, we were detained in an area arguably less comfortable than the Black Hole of Calcutta for 45 minutes. The crew member trying to keep us informed had a non-functioning microphone, so we were inevitably kept in the dark. We docked late in Southampton, so the luggage was still on board at the time we were scheduled to disembark. Priority went out of the window and it became survival of the fittest when we were allowed ashore. My wife complained to Cunard but no-one has bothered to respond. Despite all this, it was overall a very enjoyable two weeks. The jury is out on whether we will use Cunard again. There are other luxury cruise lines. Read Less
Sail Date June 2017
UChoose Queens grill for good service and accommodation along with priority embarkation and disembarkation (neither of these occurred 1 hour waiting to board,55minutes queuing to disembark )we also experienced rude and very officious ... Read More
UChoose Queens grill for good service and accommodation along with priority embarkation and disembarkation (neither of these occurred 1 hour waiting to board,55minutes queuing to disembark )we also experienced rude and very officious security staff when returning from excursions ashore when we brought this to the attention of officer in charge we were told the staff were tired not of our culture and had limited English (all passengers are vetted before I initial embarkation and given a photo I'd card )upon return we made Cunard aware of our misgivings on 23-06-2017 5 weeks later got a thank you note for contacting guest relations and to date 07-08-2017 no response at all.The accommodation and dining were excellent as ever but it is areal shame that the extras which were paid for and expected like polite security staff and the embarkation and disembarkation didn't materialise this along with the lack of response from guest relations does spoil what should have been a very enjoyable experience,The dining experience in the Queens grill was excellent but you had to memorise the ala carte menu since you only saw it once ,the enter tainment in the theatre was ok but the refit had curtailed the rehearsal time and occasionally it showed.Shopping on board is limited but the quality of goods very good. Excursions are well organised and reasonable value .As mentioned before it was the frills which make all the difference and Cunard really fell short and came up wanting the welcome back on to the ship needs a complete overhaul ,and the priority embarkation and Disembarkation was disorganised and not as specified in the brochure . Talktalk Read Less
Sail Date June 2017
Diamond members so expected to walk straight on as with the last few cruises. Few problems embarking but still only took 30 minutes to be in our cabin. Cunard fare so able to pick our balcony cabin 4159. No welcome back sign in the cabin. ... Read More
Diamond members so expected to walk straight on as with the last few cruises. Few problems embarking but still only took 30 minutes to be in our cabin. Cunard fare so able to pick our balcony cabin 4159. No welcome back sign in the cabin. Not that important but we like these little touches from Cunard. New sofa , carpet ,bed coverings. Nice blue colour. Shame about the stained loo seat and the shower cubical that took ages to empty so you are stood ankle deep in water. Now has a kettle in the stateroom which is a bonus. Up to the Commodore Club for a cocktail. All closed told not open till three. Feel sure we got served before this on the Elizabeth. Down to the Chart room for a cocktail. Little slow in getting served . Only us and a party of 4 so not busy. The old Chart room has gone it is now where Café Carinthia used to be. Had a refit looks very nice. On the late sitting so up to the Commodore Club for evening cocktails. Got up there at 7.15 and very slow getting served. Had this on our last Cunard cruise so getting a little anxious. Did notice other guests not getting served, a couple even left without a drink. Have noticed the old procedure where they ask if you would like a drink, and then leave a napkin on the table to show you have been asked, this has changed. Maybe cutting back on napkins. The old system worked, now you have trouble getting served or you get asked several times by different waiters. Evening meal was up to the usual Cunard standards. Good food, good service. We have our own system now where we ask for the wine before we order the food. Had lots of problems in the past getting the wine to the table so we can enjoy it with the food. Wine is very expensive on Cunard plus the service charge, so it is not something we would compromise on. Have to say though Subbu, our Sommelier was one of the best we have had. Relaxed in the mid ships before retiring to bed. Breakfast in bed then up to the Commodore for coffee. No biscuits with the coffee. Not the end of the world but had them in the past. Lunch in the pub, slow getting served hope this was going to improve. Have to say the service did improve as we built up a rapport with the waiters. The rest of the cruise was up to the usual Cunard standard . Love it. The only other niggle was the balcony. Not cleaned for 12 days and then cleaned 2 days before we disembarked. Not good. Read Less
Sail Date June 2017
We love Cunard ships, we are now Diamond status so have sailed with them many times, we normally chose them over Princess or P&O as in our experience, their service is the best of them all. This time is was a short cruise which ... Read More
We love Cunard ships, we are now Diamond status so have sailed with them many times, we normally chose them over Princess or P&O as in our experience, their service is the best of them all. This time is was a short cruise which covered our 51st Wedding Anniversary, so we chose a Q4 Penthouse Butler Suite. Cannot understand why it is called a Penthouse, it was just a normal nice suite, not massive and infact the right hand side of the bed was less than 2 foot away from the wall and for the firts time we had a lady butler, in our opinion she was not as good as our previous male butlers. The Queens Grill restaurant was as usual really excellent and their al la carte menu was truly great. But the cruise was marred by 2 incidentss, the first was outside of Cunard's control, the weather. Strong winds caused the ship to stay in Amsterdam for 2 nights, not just one, so we were unable to go into Zeebrugge, Cunard did not offer any compensation like even a free glass of wine, nothing at all!. The second incident was much worse, on our Anniversary evening the 4th June 2017, after an excellent dinner and gluten free anniversary cake, served in the Queens Grill and before going to the theater to see the evening show, I was taken short and so I popped into the Grill's gentlemens toilet. On entering I saw the door was open (but didn't know it was an automatic door), on leaving whilst in the door entrance area, the automatic door closed, hitting my right arm quite heavily and causing extensive bruising. So we went down to Reception to report the incident, I filled iin a form which asked had I been seen by the Medical staff, so with the Duty Officer, Joanne, we walked down to the centre. After 20 minutes a doctor arrived, examined my arm to say nothing was broken and then presented us with a bill for $194, I exploded. It was not my fault, I had expected to get an apology and someone to just say sorry, instead they wanted us to pay, you will never understand my anger and annoyance, on our 51st Wedding Anniversary evening. We continued to refuse to sign for the charge, though they did say if it was their fault it would be refunded. We left the Medical Centre refusing to pay. The following morning at Reception we saw the Customer Relations Manager. She knew all about the incident, the door ahd been checked and found to be wworking as normal. I suggested that the door when closing should sound an alarm, like a reversing truck, she half heartedly apologised, so we left. The charge was never made, but it left a sour taste in our throats. We wonder if anyone else ha sbeen hurt by these doors, which obviously do not have movement sensors fitted, WHY NOT CUNARD?. Read Less
Sail Date June 2017
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our ... Read More
Past experience with sailing on at Cunard Ships - Queen Victoria, Queen Elizabeth and Queen Mary. I wanted to comment on the treatment we were given by our steward, Leo, our head waiter, Ryan, our waiter, Arnold (Arnie), and our assistant waiter, Dexter (Dex). We were totally treated by Leo in our cabin (there were 3 of us in 6197) - he asked us what he could do to help us but never was intrusive. I was so impressed that he knew each of our names and called us that when we saw him in the halls. We had a major issue with the commode - periodically would not flush and Leo saw to it that we had staff fixing the issue at least 5 times. We never had anything overflow. Leo continually asked us if things were all right and handled any requests with a smile and immediate attention. Our dining experience was great. We were at the late seating (table 291). We were at a table for 6 but only had more than the 3 of us for about 5 days. Ryan checked every day with how we were doing and saw to it that the requests we made of our waiters was taken care of with a smile. All three of them treated us with humor and respect. As a result, we were had shrimp cocktails every night, got fish or meats with sauce on the side and I frequently had a baked potato as my entree. When Arnie and Dex would see us at breakfast on the Lido Deck, they always made sure that we were taken care of and again addressed us by our names. I do want to give negative feedback on the Spa. Two of us joined the spa so we could get in the wet area and then go to the hot tables. I know that this is through the Canyon Ranch but you need to know that the jets in the pool were not working and when we complained, they said they had been fixed and they had not. In addition, the water in the coolers was not cold. The two of us finally said we wanted our money back - only got $100.00. I think you need to look at overseeing this private provider better. They are not providing the quality of care that the staff who are Cunard employees provide Read Less
Sail Date April 2017
We chose this cruise to combine three things. To revisit San Francisco, to cruise on QV for a second time, and to transit the Panama Canal. Overall we were not disappointed. Our 4th time overall with Cunard, they continue to provide a ... Read More
We chose this cruise to combine three things. To revisit San Francisco, to cruise on QV for a second time, and to transit the Panama Canal. Overall we were not disappointed. Our 4th time overall with Cunard, they continue to provide a quality experience, for which we did, admittedly pay a high price. Suite, food, staff service, entertainment were excellent, as previously experienced. The service charge added to alcohol, as with some other cruise lines was a downer, but we did know before we went. The standard of entertainment was first class - west end show standard plus. Ports of call varied - the best was probably Grand Cayman. Aruba was not as interesting as we had hoped. Guatemala was a friendly place with La Antigua worth the drive, although standards of driving were, at times, frightening. Transit day through the canal was worth the wait. It took approx 11 hours and there wasn't a boring moment at all. Plenty of shipping action, plus watching the 'mule' guide locomotives was fascinating. And yes there were times when you could touch the lock wall from the ship, without leaning out. It was that close! Read Less
Sail Date April 2017
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
Sail Date March 2017
We upgraded from a standard balcony to a Q4 penthouse suite as we had always wanted to try the Grill and a better price was offered so we decided why not! We embarked in Wellington and right from check in to arrival in our suite were we ... Read More
We upgraded from a standard balcony to a Q4 penthouse suite as we had always wanted to try the Grill and a better price was offered so we decided why not! We embarked in Wellington and right from check in to arrival in our suite were we once greeted with " welcome back or welcome aboard" as we are platinum members and also sailing in the grill. Upon entering the ship we went through the security in to the lobby and stood there for a few minutes and decided there was going to be no bell hop greeting and being escorted to our suite as advertised in the Grill brochure. We arrived in the suite and stayed there about 20 mins thinking the butler would be there to greet us but since no sign of them we went to lunch. On our return we were in the cabin about 30 mins before the butler turned up. The suite itself was nice though a little dated but a very comfortable haven for the 17 day cruise. The butler looked after us well after the slow start and the cabin steward kept the cabin clean and tidy though the balcony and glass was only cleaned once during the voyage when after a week we were having friends over for drinks and we asked for the balcony to be cleaned as everything was caked in salt and we had it over our clothes for most of the voyage. The Grill was ok with exceptional service from the waiting staff but the food was on the whole not a lot better than any 3 to 4 star cruise line. They pride themselves on offering the option to order food not on the menu and to try the chefs which we did but the outcome was not good with the order being wrong and badly cooked so after a lot of excuses with the maitre' d blaming the chef which we thought was unacceptable. We had breakfast in our room most days which was fantastic and always hot and on time and also afternoon tea which was presented beautifully. We tried the Lido for dinner a couple of nights and the food was cold and a very poor selection with no service from the waiting staff who never once offered to bring water or cutlery just avoided eye contact and carried on chatting. The ship is beautiful and apart from carpet in a few public rooms in need of replacement which will happen shortly in dry dock the ship was spotless and well presented. Maybe with the ship going in to dry dock soon the staff were very despondent and no greetings or friendly banter were had throughout most of the ship. The entertainment was great and the band synergy were fantastic with lots of energy and a sense of fun. We would definitely not pay the price for the Grill again when we can have Crystal, Seaborne or silverseas for a similar price with all inclusive fares and 6 star food and service throughout the ship . It is a shame as we have enjjoyed Cunard in the past but we spoke to a number of people in the Grill who have said the same that it is not what it used to be and felt disappointed. Read Less
Sail Date March 2017
We boarded the Queen Victoria in Melbourne Australia and cruised to the Milford Sound & coast of the south island New Zealand, we thoroughly enjoyed the 7 night cruise we had a oceanview room on deck one, was very nice and also quiet, ... Read More
We boarded the Queen Victoria in Melbourne Australia and cruised to the Milford Sound & coast of the south island New Zealand, we thoroughly enjoyed the 7 night cruise we had a oceanview room on deck one, was very nice and also quiet, really liked all the little touches in the room like toiletries all provided and fresh ice always in the ice bucket with a welcome bottle of champagne, very clean and always smelt nice, our room attendant was amazing spoiling us keeping it all nice at all times. we enjoyed the britannia restaurant each night at the 830pm dinning lots to choose from and fantastic service also went a few lunchtimes which was also excellent, the Lido was a good place to dine with lots of food to choose from, the waiters needed to clear the tables quicker as people were leaving, I noticed during lunch and breakfast service people were waiting for tables to be reset bit slow other than that very good selection and fresh tasty food, went to the indian affair one night it was free and an excellent selection with all the trimmings. The entertainment and activities on this shiip were great lots to do, we went to bingo & trivia a few times in the golden lion pub we had a lot of fun, saw a couple of shows and talk presentations in the royal court theatre which were very good and interesting. I had a few swims in the pools and spa pools which were warm and very clean. excursions were very organised getting on and off the ship into the tenders, missed our first onshore excursion into dunedin due to heavey fog and we were stuck in port for six hours, didn't really matter as their was lots to occupy ourselves with aboard the boat, next stop Akaroa Christchurch, awesome shore excursion lovely place, then next day Wellington where we disembarked the ship Read Less
Sail Date March 2017
We joined the ship in Sydney,heading for Los Angeles,about 28 nights.We have been with Cunard on many cruises,but this was the longest cruise we have taken. Embarkation was quick and efficient.Our luggage was in our room before we ... Read More
We joined the ship in Sydney,heading for Los Angeles,about 28 nights.We have been with Cunard on many cruises,but this was the longest cruise we have taken. Embarkation was quick and efficient.Our luggage was in our room before we arrived.The stateroom was wonderful,room 5097 in the Princess Grill.The food in the restaurant could not be faulted.Every meal was a treat,and the service we received fro our waiters was superb.Always a smile.Entertainment was fantastic,every night a different show.The theatre is wonderful on this ship.Activities proved to be perfect for us.The library was well stocked.Everywhere around the ship staff always had a smile and a word to say,making us feel at home.The excursions at all the ports of call were well planned and we enjoyed them all,especially our trip to Alcatraz,and the visit to a Koala reservation from Melbourne.The overall experience was just wonderful and I would recommend this ship as a first class ship for long cruises.The service we received in the Grills lounge was equal to a 5 * hotel.We will certainly be returning. Read Less
Sail Date March 2017
We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went ... Read More
We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went straight through Immigration and all the other checking in processes, avoiding the very long lines for others not so fortunate. The exclusive Princess Grill dining room is nice, but the dinner arrangements of the same people at the same table, arriving at any time between 6.30pm and 9pm, is not for us. As an example, we could have arrived at our table for 6 persons at 8pm and found the other two couples had arrived at 6.30pm, departing at 8pm. We dined each morning at breakfast in the Princess Grill and the staff were top class, addressing us by name from the second day. As Princess Grill guests we were given 135 minutes free internet time each, indeed a bonus! We relocated to the Brittania Restaurant for dinner, seated at a table for eight. This table for eight made dinner a delightful occasion for the duration of the cruise. The Queens Lounge which is shared by Queens and Princess Suite guests, is very enjoyable for reading quietly and conversation, and the daily afternoon tea is certainly a treat. Afternoon tea in the Queens Lounge is the ultimate in pampering: a private lounge for suite guests, Cunard do afternoon tea brilliantly: white gloved waiters serving finger sandwiches, petit fours, scones with jam and cream. There is a Captain’s Cocktail Party for Princess and Queens Grill guests, there is a feeling of spaciousness throughout the ship, with all staff being pleasant and attentive. Guest speakers, lecturers and entertainment are of a very high standard. Two stand-out guest speakers were Midge Ure and John McCarthy. Midge Ure was a member of the group Ultravox and had an extremely interesting story to tell, including his partnership with Bob Geldorf, forming Band-Aid and Live-Aid. John McCarthy was a journalist, taken hostage in Beirut and kept prisoner for 1,943 days, in company with others, including Terry Waite. The Queen Victoria Library has 7,000 books, an excellent reference section, and along with Queen Elizabeth, the best we have experienced in all our years of cruising. Criticisms The Princess Suite bathroom is no larger than any other cruise ship balcony stateroom we have experienced, indeed, the lighting is worse than others. There was no TV channel in our suite or indeed in the entire ship, that showed AFL football live or delayed, even though there were more Australians on the ship, Sydney-San Francisco, than any other nationality. It is worth noting that in the Golden Lion Pub, which was saturated by televised soccer, rugby, golf and every other imaginable sport, they could not find a spot for AFL. Our observation was recorded in writing as part of the end of cruise questionnaire. As a contrast, on Celebrity Solstice in 2016, Sydney-Honolulu, AFL live broadcasts went to every cabin. Dress standards While dress standards are a big plus for Cunard, we wonder whether they have gone a bit too far to the extreme in wanting to have a point of difference. Jackets are required, not only every night at dinner, but everywhere on the ship other than the Lido Buffet and the semi-outdoor Winter Garden after 6pm. You could not even enter a bar or the coffee shop after 6pm unless a jacket was worn. Perhaps one night in four of smart casual, where men are required to wear long trousers with an open neck, long sleeved shirt, or polo top, would be welcomed by guests. Whilst our Queen Elizabeth cruise was in 2012, we think that the dress standard at that time included a “Smart Casual” evening option. Summary Cunard’s Queen Victoria was everything we expected: a beautiful ship, well maintained, with excellent food, entertainment and lectures. We would definitely cruise with Cunard again, depending on the time frame, itinerary and cost. Gratuities are discretionary and can be negotiated at the Purser’s Office. From the Commodore/Captain down, all staff were professional and courteous, with a high degree of visibility around the ship daily. Queen Victoria is very shortly going in for a refit, there will be more suites/passengers, elimination of some public areas and with no additional crew. Hopefully this will only have minimal effect on the amount of public spaces. Read Less
Sail Date March 2017
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, ... Read More
The itinerary appealed to me and the time of year was perfect. I was led to believe that Cunard were an upmarket company but several things were not up to standard. Having sailed on several ships with companies as diverse as Thompson, Fred Olsen, MSC, Royal Caribbean, P and O, Princess,Holland America and Azamara I would place Cunard somewhere in the middle. My cabin was fine with an amazing cabin stewardess ( the best I have ever encountered) but the food in the main dining room was very poor. The descriptions on the menu bore no resemblance to the food presented which was barely enough to feed a sparrow and usually tasteless and sometimes actually inedible. The food in the buffet was marginally better but we could always fill up on salad and fruit. The waiters were at times rude and at best indifferent. The daily schedule was often inaccurate and on the evening before we were due to arrive in Sydney we were advised that tomorrow on our arrival in Papeete we would not need to carry our passports. This caused a lot of confusion. On one day the date was wrong. Would I sail with Cunard again? Only if they offered an itinerary not available elsewhere, the price was very low and I would only eat salad and fruit in the buffet and not bother packing formal wear. Read Less
Sail Date February 2017
Desire to visit the listed countries in South America and good experience in the past with Cunard . Cunard and imagine cruises got my name wrong and despite numerous attempt to correct this up to 6 weeks before the trip commenced. ... Read More
Desire to visit the listed countries in South America and good experience in the past with Cunard . Cunard and imagine cruises got my name wrong and despite numerous attempt to correct this up to 6 weeks before the trip commenced. Air tickets Transfers etc. We're all issued in the wrong name. Hence I'm having difficulty claiming my frequent flyer points with B.A. And other connected airlines. The name was corrected on the site but didn't get through anywhere else??? Boarding in Rio was hell . Confusion everywhere . The guide left us in a bus garage ! We were very disappointed with the food and service in the Britannia restaurant. We were on the Queen Victoria 8 years ago and were very impressed with the excellent standard of food presented everywhere , particularly in the restaurant. However we finally gave up and chose to pay to dine in The Verandah which served the standard of food and service we had experienced in precious cruises including the Queen Mary just one year ago, we also dined in La Piazza which was very average . We were and are not alone in our commentary . Everyone we spoke to who had sailed with Cunard previously felt the same I.e. That the standard had dropped enormously. Some will never travel with Cunard again . I found it extraordinary that few spoke up about this when we had the opportunity to do so . However they won't be back, In addition some of the guides onshore were truly dreadful . The staff in the travel section were pretty average . Again compared to previous cruises. The cabin crew and Purser's staff were very good and of the same standard we had found previously. There's no doubt economy is in the air but I truly believe it's 'short term gain and long term pain' the amount of custom they have lost must be enormous. Still perhaps they're looking at a different clientele . Who knows. Read Less
Sail Date February 2017
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

Find a Queen Victoria Cruise

Easily compare prices from multiple sites with one click