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1 Helpful Vote
Sail Date: June 2019
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was ... Read More
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura. The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there. Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine. The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone. Read Less
8 Helpful Votes
Sail Date: June 2019
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as ... Read More
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as this ship was so amazing that I didnt really want to share! Anyway here we go.... Food in Britannia restaurant was better than Celebrity, ...halibut, turbot, lobster in a week. Lovely Japanese options including an excellent miso soup, Italian pasta we couldn't fault, tea and coffee and home made marshmallows and chocolate creams to finish. Breakfast in Britannia was excellent, go there if you can. Afternoon tea......what can I say...lovely. Lido restaurant was a full step ahead of other cruise lines, you really didn't think you were in "motorway services". Tea and coffee for breakfast served to your table, no battling with teapots etc etc Room steward, excellent nothing too much trouble. Take on a bottle or two, top up at a port call......you need to do this as alcohol is extortionate! So service better than someone like Celebrity. Formal nights were a breeze, do as you will. Just join in, fellow passengers are lovely! Never worry you will find somewhere to sit on this ship wherever you are, seats and beautiful sitting areas a plenty. Don't forget the library, amazing! Any downsides? She can be a little noisy but not enough to spoil your holiday. Please don't tell anyone about this beautiful ship...keep it a secret please? Read Less
5 Helpful Votes
Sail Date: August 2018
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
4 Helpful Votes
Sail Date: May 2018
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The ... Read More
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The alcohol was too expensive and prices were not properly listed. $27 for 2 glasses of wine and $10 for Scotch Getting off in Guernsey was horrific. Only 2 tender boats, long wait for tickets. Almost impossible for people with disabilities. The lineup at the restaurant was often terrible, we retreated to the buffet After many people bought masks for the Masked Ball there was no entertainment staff to lead the party and not enough seating so the evening was flat. I guess they had a parade but we gave up after half an hour of standing around. General opinion was too many people for the space and number of staff. We would return knowing the downsides still a lovely cruise. Read Less
8 Helpful Votes
Sail Date: April 2018
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and ... Read More
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and this subsequently caused a delay. Neverthless, once we made it on board, we found our luggage to be waiting for us, inside the immaculate cabin. From our room, we went straight to the Lido, and it was extremely busy, but the food was still kept at a good standard (unlike the burger-bar). As a vegetarian, I was always looking out for my options, and I was pleased by the array of nice salads. However, there was few veggie hot options, all except the tasteless bean casserole... which was recycled day-in and day-out. The Lido breakfast also fine, for there was a clear variety of well-prepared dishes. Despite this praise, the coffee served was really unpleasant. Likewise, I was pleased with the Britannia (evening) dining experience, since the service was excellent and the menu choices were great. The evening entertainment was not as strong, as compared to past performances. The Cunard Dancers do not seem to be the team, at least not those I have seen in the past. Similarly, many of the new acts were not to our taste, but we very much enjoyed the fantastic violinist and the clever comedian. Nonetheless, the best thing of all was a total surprise! On our voyage were we joined by Kathleen Turner. We attended her Q&A, and found her be extremely entertaining. Later in the cruise, we were honoured to be able to see her new show, ‘Finding My Voice’, which was a joy to watch. During the evening, we loved the gin bar. My partner had plenty of delicious cocktails to choose from, and the knowledgable bar-man was able to give some superb advice. I am not a gin-drinker myself, but I very much enjoyed the fizzy from New Zealand (Cloudy Bay). The alternatives venues were also fine: The Golden Lion with its fun quizzes, and the Commadore club with its soft jazz and cosy atmosphere. The improvements on the Queen Victoria, were really quite amazing, especially the back pool area. There is now ample comfortable seating around, and the Wintergarden peaceful environment is lovely, unless the football was on! Our first port was Rochelle, France. It had some interesting historic buildings, and a marina, but it was still setting up for the tourist season. On the whole, it is a nice little place, but it is not a particularly impressive destination. Our second port was Bilbao, Spain. It is a lovely place, but it absolutely hammered down with rain, so we opted for a indoors option: The Guggenheim Museum. We didn’t really understand the modern-art on display, so it receives a mixed review from us. Our third port was Gijión, Spain. From our previous experience this isn’t our favourite port in the world, so we arranged a trip with Cunard: Enchanting Oviedo. Although the tour guide was excellent, it was not what we were expecting. First, we visited a 9th century church. It had amazing views from the top, but note that the walk-up is steep. Second, we visited a Cathedral, where we were lectured on the story of Jesus, for over two hours! For a religious family this could serve as very interesting, but for a non-religious family this could end up being quite tiresome (we belonged to the latter group). The next place on the tour was a quaint pub. Although we did not venture indoors, we sat outside in the beautiful courtyard, where we tried some extraordinary tapas and cider. In all, the tour took 4.5 hours. The downside was that we expected to see more of Oviedo, rather than the interior of the Cathedral. On a side-note, there was an incident/traffic collision with the bus, but the tour-guide was excellent in sorting this problem out quickly. The port of call was Guernsey. To our surprise, this was our favourite port of all. We wondered up to Candie Gardens, which were divinely scenic. Whilst there we stopped for a wonderful cup of coffee, at the Café Victoria. From this point, you can spot an interesting tower, which is not too far away. It turned out to be the Victoria Tower, which was built in 1846, to commemorate the surprise visit of Queen Victoria to Guernsey. A guide, from another tour, told us that if we went to the museum they would give us a key. We so we did exactly that and enjoyed the incredible sites. Nearby, the tower has an interesting graveyard, which will take you back down to Candie Gardens. We then strolled around enjoying the peaceful town area. It is definitely worth a visit on your holidays. Early disembarkment, where one carries their own luggage, was really easy and prompt. Moreover, the Airlynx Cruise Parking, was great for our needs. Read Less
19 Helpful Votes
Sail Date: December 2017
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise ... Read More
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise to Bruge, Amsterdam and Cherbourg. We had just checked into our cabin when a tannoy announcement from the Commodore of the ship informed us we wouldn't be visiting Bruge after all and we would head straight to Amsterdam to ensure we were in Amsterdam for New Years eve instead of cruising out of Amsterdam at 1.00am on New Years day we didn't actually cruise out of port until 9.00am which meant we lost some of the New Year spirit. No compensation was offered for the change in itinerary and with the currency charges the cancelled trips ended up costing us extra money as the extra commission transaction charges were not taken into account to transfer back from dollars to sterling. On a positive note the fireworks in Amsterdam port were fantastic and worth the trip up to the outside desks to get the best panoramic view. Our cabin was off a good standard (7059) and was cleaned and serviced to a high standard. We had a small problem with the noise of the air conditioning unit but our room attendant reported this and it was fixed on day 2 of our cruise. Food and service for dinner in the main restaurant was poor, menus were not particularly adventurous and certainly were not matched to the countries we were visiting as per the suggestions in the Cunard brochure and off a much lower standard that other cruise ships we have travelled on before. Service was rushed at dinner and staff whilst not unpleasant did not seem to want to be there serving us. There appeared to be a lack of supervision in the restaurant at dinner, not once were we asked if food etc was ok and a few people at our table left their main courses due to poor quality of meat etc. Service and food at breakfast and lunch was so much better. The service and food in the Lido was of a very good standard and room service was also good. We had afternoon tea on 2 afternoons in the Queens Room which was very nice and well organised. The general bar areas on the ship are small for the number of people on board and we were unable to get seating for a pre-dinner cocktail etc during our 5 night stay, we visited the pub on a couple of occasions but service at the bar was very curt and slow, again no supervision of staff was apparent. There is only 1 theatre on board the ship, evening entertainment was good, however the general daytime activities schedule was the same each day and a bit boring and was more suited to the over 70's rather than the majority of passengers who were in the 40 to 60 age range. We were disappointed to find that the wine tasting was also cancelled with no reason given. We didn't get to see the Commodore or Captain during our cruise and they didn't appear at the New Year countdown which was also disappointing, they kept a very low profile throughout the cruise apart from hearing them on the tannoy announcements. We spoke with many people who advised us to give Cunard another try but perhaps opt for the Queen Mary next time, they were also disappointed with this cruise and the standard of service and said it wasn't the normal standard provided by Cunard. On our arrival back into Southampton we were unable to dock back at the original berth but coaches were provided to take us back to where we should have been docked to enable us to pick up our car. A disappointing cruise overall and not as enjoyable as the cruise we did previously with P & O at New Year in 2015. Read Less
4 Helpful Votes
Sail Date: December 2017
This was the first time for us to take a New Year cruise. We had high expectations and have cruised Cunard more than 10 times. The ship had been remodelled since our last cruise (Oct 16) and was looking swell. We knew that it would be cold ... Read More
This was the first time for us to take a New Year cruise. We had high expectations and have cruised Cunard more than 10 times. The ship had been remodelled since our last cruise (Oct 16) and was looking swell. We knew that it would be cold and the weather would be changeable but we caught the storm Eileen in full flow. I thought that the portions in the Britannia dining room were definitely smaller than before. The waiting staff were under pressure and told us that the galleys were in chaos and that there would be a longer wait for our main courses on each evening. We had booked 2 inside cabins deck 7 and they were in good condition. Normally book balcony cabins but thought that the weather wouldn't be fair so saved the money for next time. This cruise was twice the price of the same cruise that left earlier in December. Good party atmosphere, ship decorated for Christmas. The drink prices are extortionate probably 3 times higher than a local up market bar. With prices for a large one with mixer around $13. White wine around $8 for a small glass. Overpriced wine and fizz because Cunard know that they have a captive audience. Free toast fizz at 12 midnight on the 31st. Missed out on a port so that the ship could get to Amsterdam on time. Storm Eileen meant force 10 winds and high seas but the ship coped well with this and we arrived back to Southampton on time. ( Wrong terminal but Cunard had shuttle buses back so that we could collect our car. Will probably book again soon for next year but a summer cruise. Read Less
6 Helpful Votes
Sail Date: December 2017
Whether it’s far into the most remote and hostile reaches of the Atacama desert, deep in the abyss of the Marianas trench or in the bowels of a seething volcano there will be no place on the planet where some inconsiderate ... Read More
Whether it’s far into the most remote and hostile reaches of the Atacama desert, deep in the abyss of the Marianas trench or in the bowels of a seething volcano there will be no place on the planet where some inconsiderate knuckle-dragging cave dweller has not foisted his screaming, bawling brat toddler on the sensibilities of peace-loving holiday makers. Thus it was both in the Britannia and the Lido buffet restaurants of Cunard’s magnificent Queen Victoria. In general, Cunard’s customer base would be well-off retirees with a smattering of younger inquisitive explorers who feel the need to be acquainted with the reputed delights of the cruise scene. Cunard promotes the excitement of travel in various grades of luxury with the added novelty of dropping in for a day or two at resort ports around the world so that tastes of exotica can be sampled with the reassurance of coming back to the mother ship at the end of the day. There are distinct attractions in this leisure market but some disappointments for the unaware. Cabin is a long bygone term and modern guests enjoy “Staterooms”. The degree of stateliness is directly proportionate to the price paid and this might vary from a few hundreds to tens of thousands of pounds for the same cruise which might be from 3 to 100 or more nights. Dining options and degrees of restaurant sumptuousness vary with the stateroom grade, though the menu will be impressive throughout. Standards of dress at the twilight of the day are expected to conform to smart semi formal or full evening dress depending on ship’ schedules. Food is of consistently high quality, free and abundant for better than 22 hours a day but alcohol is an extra at breath-taking, some say obscene, prices and in US dollars. Various supplements, additions and extras will rack up a hefty load on the unprepared wallet accompanied by a 15% surcharge on shown prices. Liberal use of Wi-Fi might set you back hundreds of dollars. Cash on board is considered somewhat vulgar and cruisers are issued with an identification card which is used for ingress/exit for the ship, stateroom doors and payment. At port visits, shuttle busses are arranged to ferry the troops to town centres or on numerous ship’s excursions arranged by a dedicated team but the cost of the any trip will considerably exceed the same expedition if arranged in port at the roadside or via local taxi. Entertainments aboard ship will satisfy practically every whim with dancing, theatre entertainments, recitals, concerts, lectures from celebrities, art exhibitions, film shows, card games and instruction in subjects as diverse as computer use and painting classes. Cunard identify very strongly with the romance of ocean travel from the golden era of the 20th century and this is reflected all over the ship with prominent images of famous liners of the past and photos of film stars, celebrities and luminaries sporting camelhair coats, wide flared trousers, pearls and silk scarves. Many of the traditions and customs from the past including deck quoits and the cigar room remain along with clumsy 1900 era slatted wooden deckchairs on the outer decks which are cripplingly uncomfortable. Titanic passengers must have been delighted to get off. Whilst lifeboat drill is no longer practised, passengers will get a stern telling off if they fail to attend the safety lecture which includes instructions and practice on the donning of lifejackets. Stateroom televisions show the ship’s progress in the manner of an airliner screen, a bow camera, updates from the entertainment director, lectures you may have missed, dress code for the evening and a selection of films and News broadcasts in various languages with repeats of popular UK TV shows. Sundecks are screened from the wind and surround at least 3 swimming pools with towels to hand for those intrepid enough to be thrown up and down the pool in rough weather. The ship’s furnishings and décor outdo the extravagance of the finest hotel and stateroom refinements and comfort are particularly impressive with the caveat that bathrooms might be bijou. As with all ocean travel Queen Victoria is not immune to vagaries of weather and rough seas can bring on the misery of seasickness. Modern developments in ship design include stabilisers under the waterline which reduce the amount of roll and larger ships such as Victoria suffer less from the pitching motion you might have experienced on cross channel ferries. Daily, the captain announces progress and expectations of weather conditions with times of arrival. If you consider yourself tolerant of motion sickness, happy with confinement in a big village for a few days and fancy brief samples of holiday destinations which would otherwise takes years to achieve, then the ocean wave may be the life for you. Read Less
3 Helpful Votes
Sail Date: December 2017
Having sailed from Southampton many times we were a bit surprised to find a tail back with CPS parking at the Ocean terminal.The weather caused a certain amount of anxiety amongst those travelling from a far and to make sure they never ... Read More
Having sailed from Southampton many times we were a bit surprised to find a tail back with CPS parking at the Ocean terminal.The weather caused a certain amount of anxiety amongst those travelling from a far and to make sure they never missed their time or indeed the ship they left in plenty of time, only to find the roads clear and turning up hours before embarkation time. But once inside and having taken up the donated F card we found time quickly went by and I suppose 30 minutes later we were on the shipKnowing with Cunard that our cases will be safely placed in our cabins we headed for the Lido buffet and with our couple of cruise chums started the cruise from there. We have always found that the lido gives a varied and tasty selection with the addition of an ice cream cone be a child again, if one desires any time of the day. As this was a short 5 nighter we chose an inside having had a balcony last year for the longer trip to the Canaries which we have booked again for next year so 6027 was our home for the next few days and night's. Now here is a gripe as we found the room rather stuffy the air-conditioning not refreshing the air and sometimes even with the control right down we found it a tad too hot in fact my wife said that this was probably causing her a few bad nights sleep. Thinking this must be just us being in and inside ,we were surprised when standing at the excursion desk talking to a lady who was supposedly enjoying a balcony cabin, that she remarked first that it was too hot and she had opened the balcony door sometimes ? never have we or she experienced that before. Restaurant - I thought I would check with the Head Poncho in the Britannia restaurant and make sure we were seated with our cruise chums only to find after the usual long wait to see him that we had been put on separate tables?.The request having somehow been lost whilst booking back in August. But he did a grand job and we found ourselves by the rear window on a table of 4 so great job by the Maitre D. The food we experienced we all agreed, looked better than it tasted some dinners better than others some warmer than other's, but never really as at home = Hot!. I had a nice steak the first night and this was the only night offered and I did remark that we all thought there used to be a every day option running along side the actual day menu so if you were not particularly struck by the evenings menu you could switch to the back up plan.,that had gone and in fact when before I had asked for a steak when none was on the menu, the answer was always yes - this time our waiter looked confused and said he would have to ask his senior and he would get back to me. He came back and said "the Senior waiter would be over to see me soon", but the time all others had ordered their food, he had never appeared and I had to choose one of the other options on the days menu. Not really a 5 star approach one would think. The shows on the other hand in the main theatre were all excellent ,the singers and dancer's -Bernie Flint -and the 4 Guys playing 60's numbers all were worth the watch. Ports of Call Cruising is a a learning curve this being our 19th cruise the 2nd on Victoria and the 5th with Cunard, having done all 3 ships ,we fell foul for the first time of booking in advance excursions and travel with the companies direct instead of booking through Cunard. The weather played it's tricks and prevented the Captain from keeping to his original Itinerary so instead of Bruges from Zeebrugge the first port of call we landed up in Rotterdam at 7pm overnighting and not on the schedule at all ,high winds and rough sea's was the reason. Both of which, no one on board experienced, even after a warning from the bridge that the night would be a bit rough - nothing moved - so still -and this was discussed by everyone we met, as to why this warning and change of plans when all seemed very quiet. The dreaded sea lock probably. So the Train tickets went out of the window as they were dated for the 13th and with the dismissal of Amsterdam completely, a boat trip on the canals and Heineken brewery visit went the same way. So not so cost effective after all. Rotterdam was a bonus in a way, as neither myself and my wife or my Nephew and his wife had visited this part of South Holland. The ship berthed right in the centre of town next to the famous Swan bridge which cost 165,000,000 Euros to build back in 1989 and arriving at 7pm in the dark it was lit up and very pleasing to the eye, being directly in front of us poor people, sipping our G&T's in the Commodore lounge. In Rotterdam we did our own thing as per usual, visiting the Cube houses ,which has one house thats open at a small entrance fee to visitors @ 3 euro's each and seeing as to purchase one, would cost 250,000 Euro's ,we thought was quite cheap lol.Well worth a visit just for the experience of being disorientated for a short while as out through the window is the Pencil building another exercise in architecture.The market was next and again most unusual experience where we purchased various gifts to take back and finishing off in a nice bar to taste the Coffee and the local ale. We decided in Zeebrrugge to walk to Dorp station 23 minutes away, that's after getting the shortest bus ride in the word ,taking us from the ship to the port gates about 100 yards as we were not allowed to walk , Why Dorp? because the Blankenberg station would be full as there was 2 ships in Port and obviously Bruges the target for all transfers were to Blankenberg for the train to Brugge. This station was a small affair with just a a few people milling about cooking and serving but with a 15 minute wait we treated ourselves to cups of coffee which were some of the best coffee we had on the trip and the cheapest .The train cost 6 Euro's the return price and the train pulled in dead on at 10.05 am and 15 minutes later we were at Brugge station. The return trip due to inclement weather we returned to Blankenberg to pick up the shuttle which was waiting and took us back to the ship. Its just a lovely affair that you have with a Cruise ship like the Victoria its a sanctuary from the world, a place of indulgence, warmth and pleasure ,its your home for a few days its your ship !! its just a shame you have to give it back. Cherbourg was next and we actually got to use one of our pre booked tickets for the Maritime Museum which couldn't be closer if they tried -with a dedicated entrance for the ships the door being called "cruise Ship Passengers" we were inside the warm in minutes. "Le Redoutable" submarine was definitely the high light and worth the fare on its own--Huge monster of a vessel and an education in warfare. This is from another review and I couldn't agree more "On the other hand the The 'March into the Deep' was truly apalling. Tacky, poor taste, and a complete waste of our time. Once you enter into this area you cannot leave until you have completed ' the training'" I would like to add unless you were brain dead, or 4 years old, we found It was pathetic and embarrassingly bad .If you still intend to do it make faces at every opportunity as you are videoed and this cause some light relief at the end as we all looked bored stiff and pulling faces. Once in town we visited the market and found a nice small French restaurant for some Moules Marinière and a 1 Tasty Steak a large beer some wine for 4 people cost with tip 80 euro's = cheap.and Considering 1 bottle of Australian Black shiraz was $46 on board with a street price of around £10 its ouch again ,so we opted for the drinks package for 6 bottles costing $296 ?( I think thats right) which gave a 10% discount on a rip off price tag. So thats the lasting feeling you have with this trip yes the 5 star tag is in the fabulous bed and decor The whole ship is beautifully done having had that recent refurb. The library is worth a visit unlike the one on the P &O Azura which was dreadful - the bars are great - the G&T bar great, just leave your idea of fair pricing at home , hey ho your on holiday , Eat less when you get home and shop in the Super market for wine etc. we are here and now, its like life its a fab ship Make the most of it whilst you can. Read Less
10 Helpful Votes
Sail Date: October 2017
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which ... Read More
We decided to do a short cruise on the recently refurbished Queen Victoria to see if the additions had improved things. They had. We had one of the club balcony staterooms and were able to dine in the Brittania club restaurant which allowed us to chose when we dined instead of having to chose an early or late sitting. The stateroom was adequate in size with a slightly larger balcony although we didn't spend a lot of time in our room. The only negative point regarding the room was the air conditioning. It was fixed on one temperature and we were unable to control the temperature with the thermostat. We did report it and it was alleged to have been fixed but nothing changed. The fixed temperature was bearable as we didn't spend much time in the room. The club restaurant was lovely. The food was good and the staff their usual friendly selves. Like others have commented on, the wines are very expensive and in my opinion unjustifiably so. There really is no reason to charge such high prices for drinks. The ports we visited were OK if unremarkable other than Venice which, despite the hordes of cruise liner tourists, is still lovely. Purchases on the ship, should anyone wished to have availed themselves of this opportunity had an additional 24% tax added to the existing surcharge Cunard already impose. This was apparently due to a Greek law ( we started from Athens ) that the ship had to comply with and would not be released from until the ship visited a non EU country! No attempt was made however, to call at Albania or Montenegro for instance to release this tax as we made our way up the Adriatic. Overall, we enjoyed Queen Victoria and will most likely book a cruise on her again some time in the future. Read Less
Sail Date: August 2017
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time ... Read More
We chose this cruise because it ticked all our boxes. It went from Athens to Venice. It stopped at Dubrovnik and Split. For me it meant seeing the Croatian coast. This cruise was everything we expected it to be. We were first time cruisers. I had to ask the cleaner if we paid for meals. I was a complete newbie. For me the Lido was fine. It was fantastic to us. We had just completed touring Eastern Europe with carry on luggage. What a wonderful time too. We had see south western England, Berlin and Dussledorf and then Prague and Budapest so this just fitted in fine. We did not go into the flash restaurant as our given time was 8.30 pm and that was too late for us. We also saw the menu on offer and decided that the buffet was just fine and it was. I really enjoyed both the swimming pool and spa. It was all good. I thought that the excursions were expensive and perhaps not worth it. Yet we had a wonderful experience at Dubrovnik on tuk tuks going around there. Worth it We were on this for a week and it worked well for us. Our first experience and it was all positive. Thank you Read Less
16 Helpful Votes
Sail Date: August 2017
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the ... Read More
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the impossible if you wanted to: lose weight while eating well on a cruise! The Lido buffet was as sumptuous as you're likely ever to find in a buffet -- including such delicacies as venison. The ship was 100% sold out for our cruise of the Adriatic and Greek Islands, yet it never felt crowded. The shore excursions (and embarkation and disembarkation) were executed flawlessly without waiting and without making you feel like cattle on a drive. The dress code is a plus as far as I'm concerned. Two black tie nights out of seven is just right, and jackets without tie the others is dressy enough to be special without being burdensome. Most of the entertainment -- pianist, humorist, etc. -- was very good. Only the resident company of dancers and singers was disappointing. All in all, if you're looking for top-shelf service, food, ambiance, accommodations and general elegance, you'll love Queen Victoria. If your idea of a cruise is to stay in cutoffs and flip flops 24/7, then this ship is not for you. Read Less
3 Helpful Votes
Sail Date: July 2017
Cunard are very much trading on their name and need to sharpen their act. We were in a stateroom and the Queens Grill so not a cheap cruise. The amount of paper which arrived in our suite every day was quite ridiculous and most of ... Read More
Cunard are very much trading on their name and need to sharpen their act. We were in a stateroom and the Queens Grill so not a cheap cruise. The amount of paper which arrived in our suite every day was quite ridiculous and most of the info could have been shown on the TV. Having said that, the communication with passengers was poor. We did not know we needed to take our passports with us at Venice and our cabin steward didn't know which deck was disembarkation. The service in the Queens Grill was excellent but the food was not up to the standard provided by other lines in their better restaurants. The Lido buffet was fine for what it is. We only went to one show and the dancers were, quite frankly, embarrassing. Why when there are so many talented youngsters looking for that sort of an opportunity. Don't know if it was them or the choreographer !!!! The main gripe, however, was the exorbitant cost of drinks. All attracted a mandatory 15% surcharge and wine started at £35 a bottle before the 15%. Glass of prosecco £12.95. Won't be going with Cunard again. Sorry Read Less
12 Helpful Votes
Sail Date: June 2017
Wanted to travel from London/Southampton to Barcelona and visit Gibraltar and Mallorca. Everything on this cruise was boring and well over priced. Excursions in Gibraltar and Mallorca were a waste of time and money - drove around the ... Read More
Wanted to travel from London/Southampton to Barcelona and visit Gibraltar and Mallorca. Everything on this cruise was boring and well over priced. Excursions in Gibraltar and Mallorca were a waste of time and money - drove around the 'rock' in Gibraltar on a Sunday (everything was closed) and were dropped for 2 hours in a tourist trap market in Mallorca. Meals in the restaurant were lacking, tasteless and the meat was tough - some inedible. Drinks were easily twice the price they should have been. A drink was charged as the liquor + mixer + service charge (which was described as how the servers were paid). A $5 drink ended up costing around $11+. Photo shop delivered photos on CD that are damaged and Cunard nicely provided the name of the company but said they have nothing to do with it after the ship docks so that is probably wasted money as well. The Bridge instructor (folks learning) was rude and condescending. Read Less
6 Helpful Votes
Sail Date: June 2017
We were invited to join this cruise by our son and his girlfriend as she had never been to Europe. We had never been on a Cunard ship before and expected to be wow-ed by the ship and its offerings. We had previous sailed with Royal ... Read More
We were invited to join this cruise by our son and his girlfriend as she had never been to Europe. We had never been on a Cunard ship before and expected to be wow-ed by the ship and its offerings. We had previous sailed with Royal Caribbean, Celebrity and, most recently, Oceania. The interior of the ship does reflect the glory days of ocean cruising with lots of dark wood. Several of the activities, like the high tea and orchestra, also reflect that. We were generally underwhelmed by the food overall. Guess Oceania set too high a bar for us. We also felt the service was sub-standard. Several staff, especially in the Lido buffet, several times we asked for something and were responded to with "Huh?" Several staff members who we asked for directions from couldn't direct us as they said they were brand new on the ship. This struck me as a safety issue as well as poor training. Cabin was fine, though we never met the cabin steward. Heated pools were nice, and the one excursion we took was fine. Embarkation and debarkation were also fine. Read Less
14 Helpful Votes
Sail Date: September 2016
Late summer holiday with family at a time and price suitable for all of us. We have sailed with Cunard 8 times and this was the best so far...excellent ports of call, food, entertainment, stateroom cleanliness and service. On board ... Read More
Late summer holiday with family at a time and price suitable for all of us. We have sailed with Cunard 8 times and this was the best so far...excellent ports of call, food, entertainment, stateroom cleanliness and service. On board the highlights were the excellent musical entertainment with harpist, strong quartet, pianists and the Queens Room orchestra. We love to dance and were delighted that in the first week Eugene and Darya from the Ukraine were on board to teach Jive and Cha Cha, while in the second week, Wilfred and Ilona from Gernany dazzled with their Viennese Waltz. In the middle of their show dance, Ilona lost one of her shoes, but carried on dancing as though nothing had happened...what professionals! The highlights of the ports were: - Rome, where we hired a private taxi from smartcruisetours.com, with our patient and knowledgeable driver Christian taking us to Circus Maximus then onto a great view of Palatine Hill, a visit to the Colosseum and Roman Forum, then onto Piazza di Spagna, after that the Trevi Fountane, followed by a visit to the Pantheon and Piazza Navona before returning to Civitavecchia. - Monte Carlo with a two hour bus tour of all the sights - Kotor in Montenegro, which was outstanding with a beautiful bay, stunning architecture, cheeky cats and lovely restaurants. - Barcelona and Venice which need no description - always new sights in little side streets and shops to discover. All helped by clear blue skies and a cool breeze for walking around and on deck sunbathing. We also saved money by not buying any of the overpriced tours, spa treatments or wines, purchasing the soft drinks package and bringing on our own wine for consumption on our joined balconies. Read Less
9 Helpful Votes
Sail Date: August 2016
This was our tenth cruise but first with Cunard, so we had lots to compare it with. We were not disappointed. Our cases were quickly taken away at Rome Airport and deposited to our stateroom by the time we arrived on the ship. Checking in ... Read More
This was our tenth cruise but first with Cunard, so we had lots to compare it with. We were not disappointed. Our cases were quickly taken away at Rome Airport and deposited to our stateroom by the time we arrived on the ship. Checking in was a bit chaotic, but friends who arrived a week later said they 'sailed' through. Our stateroom a balcony on deck five was light, clean and well maintained. I would say only one downside was the size of television, it was far too small. We were greeted by our steward Joel who was polite and courteous as was his assistant. I asked that the room be cleaned early in the morning and I must say it was by the time we came back from breakfast every day. The ship was traditional, elegant, tastefully and beautifully decorated and well kept. Our balcony was even painted whilst on board. We ate most mornings and evenings in the Brittania dining room, yes there was a dress code in the evening but it was so nice to 'dress up', those who didn't want to could go to the Lido to eat. I had a special diet and the Head waiter could not have been more helpful. nothing was too much trouble. Having been on Celebrity where the self service restaurant was exceptional we wondered what the Lido would be like. There was no overcrowding and the food was just as good. A very wide choice every day 24 hours if you wanted it.The area was kept spotlessly clean and there was always waiters there to help if needed, self service ice cream and soft drinks all day long. Afternoon tea in the Queens Room was a treat and not to be missed. Entertainment was mostly of the highest standard, two excellent comedians, excellent to good shows and two excellent groups. Went to hear an excellent Speaker in Baroness Wheatcroft, and a variety of other entertainment throughout the ship. Dancing throughout the ship from Ballroom to Pop. There were some exceptional passenger dancing couples on the dance floor in the Queen's Ballroom. We only went on one excursion in Corfu but the guide was excellent. All staff were well mannered and respectful at all times. Service was exceptional in all areas of the ship. Again embarkation went pretty smoothly, cases were taken night before departure and as we had 330 flight, we did not leave ship until 1230. We collected cases as airport and had a smooth checking in process, but where was security? no Cunard staff to tell us it was upstairs. If you like the very traditional type of cruise, this is for you. We would certainly book again. it was two weeks of Pure luxury. Read Less
5 Helpful Votes
Sail Date: July 2016
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and ... Read More
It was chosen by my father & mother in law to celebrate their 60th Wedding Anniversary.My wife & I and our four children travelled with them.The whole event was outstanding.It was my wife & I we experienced our first cruise and I would love to do it again,many times.The food was outstanding,the restaurant staff were outstanding as were the cabin staff,the whole event will be in our minds forever.The theatre provided great entertainment,as did the swimming pool and the 'sailaway parties' which occurred each time we left port,with dancing,music to suit all tastes. We were on the 8th deck in outside cabins.We also visited Santorini and went up in the cable car,a beautiful island.Then we visited Katakolon which is where we visited the original Olympic site and museum as I have stated elsewhere its a real essential place to visit. We visited Kotor in Montenegro a place with great character,nice & friendly people.We visited the world-wide known resort of Venice,again a memorable and beautiful place,full of character. We would recommend cruising to everybody,it was our first step and as I am slightly over 21 years of age,by many years I realise I should have done it a long time ago. Read Less
36 Helpful Votes
Sail Date: May 2016
A bit about me and my age etc first. I have done 17 cruises in total and have been on various ships, In my early days Carnival, MSC, Royal Caribbean and Cunard. We went on the cruise as a family, Myself aged 47 male, my partner 49 female ... Read More
A bit about me and my age etc first. I have done 17 cruises in total and have been on various ships, In my early days Carnival, MSC, Royal Caribbean and Cunard. We went on the cruise as a family, Myself aged 47 male, my partner 49 female and my mum who is 74, think the word mum explains. We are gold members on Cunard so we have done a few. We have been with Cunard before and decided to take my mum on a cruise again with us. There were quite a few people on the ship that had their parents with them which is always very heart warming to see. Now the list: Boarding the ship was the usual easy way Cunard deal with passengers. From dropping the car to being on board was about 30 minutes even with the thorough security checks. On board we took my mum to her inside cabin and we were amazed at the size, 3 seater sofa, 4 wardrobes and a huge space. We had a balcony cabin that had the usual Cunard soft luxurious bedding and a larger than most ships balcony. Unlike P & O Cunard do not have tea facilities in the room but we had a bottle of sparkling on ice and if you are near the back its an 2 minute trip for tea etc, plus room service. Dining was the Cunard standard, food delivered to the table with waiting staff that covered your needs and let you eat without them chatting. With all the price cuts in food etc I can say that the evening dinners were well proportioned in size and at no point did you leave the table feeling bloated but had a very good dinner packed with flavour. If you ever felt hungry then the lido was 24 hours a day. The LIdo on the Queen Victoria is fabulous, always fresh changing food and they have a roast on every day. Breakfast is always fresh with cooks making it all when needed. We always found a seat in the lido even in busy times. The ship also has 24 hour coffee, tea and fantastic juices available. This ship has so much to do on sea days. The Golden Lion pub for lunch does the best fish and chips, plus steak pies etc. Cunard have build a great ship that caters for all ages. Personally I love to have a quiet cruise and the age group is probably mainly 50 to 70 plus but they are lovely people. A very British ship with British traditions. Cunard have got it right. If you want a cruise that parties all night and has a belly flop competition in the pool during the day then its not for you. I can not report on ports because if I didn't want to get off then it was fine as the ship was a great place to be. Dress code on Cunard: A few formal nights and the rest with a shirt and jacket, no tie. Perfect, it is lovely to dress up for dinner. I have not sailed on the Queen Elizabeth yet but talking to people on board they prefer the Queen Victoria. I hope this review helps people to decide. This is my personal opinion and I will not sail with anyone else unless Cunard do not visit it. Read Less
9 Helpful Votes
Sail Date: January 2016
We had sailed with Cunard a couple of year's ago on QM2, however this was our first voyage on Queen Victoria, or with an infant! My husband and I booked this cruise with our 8 month old daughter for a short winter break and to try ... Read More
We had sailed with Cunard a couple of year's ago on QM2, however this was our first voyage on Queen Victoria, or with an infant! My husband and I booked this cruise with our 8 month old daughter for a short winter break and to try out Cunard with children. We drove to Southampton to meet the ship and used the port's valet parking service which was incredibly well organised and smooth. This made it so easy to embark, despite all our luggage and baby kit. Queen Victoria was beautiful, very clean and luxurious, just as we had expected. Although sailing full, she was very spacious and even on sea days no areas felt crowded. With a baby in tow we didn't attend many organised activities, skipping the lectures, fencing theatre and dancing, however did enjoy the live music in the various venues and of course tried out the Play Zone with our daughter. There were only a few children on board which meant the nursery was never busy and the youth staff had plenty of time for us. We planned to use the night nursery, so we could have a romantic meal for two, however our daughter decided to stay up until 9pm each night so no chance of dropping her off asleep at this facility! Service from our room steward, the dining staff and from crew all over the ship was very attentive yet polite and discreet. We only had one less than positive experience and that was in the coffee bar. Babies are very well catered for by Cunard and we had pre-requested a travel cot, baby bath and bottle steriliser for our cabin, all of which were exactly as we had hoped. The dining room provided a high chair and jars of Hipp Organic baby food. In port, both Copenhagen and Hamburg, we did our own thing. The shuttle buses laid on by Cunard we excellent and frequent, and free for us to use as we had paid the Cunard fare. The drivers were very accommodating and happy helping to load our daughter's buggy into the luggage compartment. We really enjoyed the aquarium in Copenhagen, which we travelled to by metro, and found a great regional German restaurant for lunch in Hamburg where our family was made very welcome. We stayed in a BC balcony cabin towards the aft on the port side of the ship. It was larger than average and had an extended, slightly strangely shaped balcony as was at the end of the hump. The room was immaculate and the extra space was useful, although we could not place the cot in the obvious position as this was straight under the air con which was very powerful and created a strong draft. In retrospect an outside cabin would have been fine for us on this cold winter itinerary as we didn't use the balcony at all, other than to watch the fireworks as we sailed away from Hamburg. We had early dining in the main dining room which worked well for us. The food was excellent quality and delicious. I particularly enjoyed the tuna sashimi and rack of lamb. Our daughter napped in her buggy some evenings and joined us for dinner in her high chair other nights. She loved all the attention from the waiting staff and other guests and behaved very well at the table, something we had been a little nervous about beforehand. We also ate lunch in the dining room several days which worked very well for us, and once in the pub although we were disappointed with the food here, especially the steak pie. We had breakfast delivered by room service each morning, which was faultless. We had several sets of photos taken on board, however were not that impressed with the quality of all the photographers. The pictures were also very expensive. The shops on board were well stocked with clothing however there did not seem to be much high end jewellery or choice of watches available, which was a surprise. The staff in the art gallery were very friendly and approachable. We particularly enjoyed the Commodore Club for the views and delicious canapes and cocktails. Disembarkation was fine but a bit of a drag. Passengers disembarked by cabin floor rather than as and when they wished, which was rather tedious. I am not sure this made things any smoother. To conclude we had a great trip on a beautiful ship. The ship was very child friendly despite being classy and elegant. All the children on board appeared well behaved and dined with their parents in the evenings. The children's club facilities were great however I think would have struggled if the number of children on board had been significantly higher. We plan to return to Cunard as a family of four in 2017! Read Less
1 Helpful Vote
Sail Date: November 2015
The ships service was the best we have ever experienced in all areas. The meals could have had more choice in both the dinning room & buffet areas. Plenty of seating in the buffet always managed to choose where we wanted to sit also ... Read More
The ships service was the best we have ever experienced in all areas. The meals could have had more choice in both the dinning room & buffet areas. Plenty of seating in the buffet always managed to choose where we wanted to sit also round the pool areas.wine waiter ecellent ! If you dont like Jazz you struggle to find an alternative in the evenings as all the bars, loungers etc seem to play it. We found there was not enough going on in the evenings if you were on first sitting. Music in the English pub at lunchtime was most unsuitable as they were playing baroque music which was not condusive to a pub atmosphere when you ere eating a pub lunch. Shops very poor. Cruise director poor . Shows only fair except for one. Plenty of dancing to live bands for people who like ballroom dancing excellent.! Very good embarkation but let down on disembarkation. On the whole the ship was mostly what we expected but we feel it needs to update to keep up with other companies. Read Less
3 Helpful Votes
Sail Date: September 2015
We flew to Venice and spent a couple of days at the Best Western Hotel Bologna in Mestre Venice - an ideal place to stay to explore Venice itself which is only a ten minute train ride from station right across from hotel. The hotel is ... Read More
We flew to Venice and spent a couple of days at the Best Western Hotel Bologna in Mestre Venice - an ideal place to stay to explore Venice itself which is only a ten minute train ride from station right across from hotel. The hotel is also ideal for transport from airport and again to cruise terminal. The hotel will organise transport. No lugging cases around Venice!! The check in at cruise terminal was swift and efficient. From thereon it seemed you had to make your own decision as to what to do next - a bit bewildering I would imagine if you haven't done it before. Despite all the hype about hygiene, the hand sanitizers were empty. We were able to go straight to our cabin where a small bottle of Champagne was awaiting our arrival - a nice touch. We went straight out onto the balcony and were amazed to see that, including our own, there were NINE cruise ships in port. The ship overall is very elegant and comfortable but somehow lacking in atmosphere. (And lacking in the fresh flowers which I remember throughout Holland America ship). The afternoon tea and captain's cocktail party are all in keeping with the ship. It is nice that everyone complies with the dress code and formal dress is on show throughout the ship. Like many cruisers - we enjoy dressing up in the evenings - it's part of cruising to us. And it's nice to see officers in formal dress. The cabins are very nicely furnished and quite spacious but are let down by the bathroom which only has a shower curtain and a fixed shower head and, apart from one shelf, no storage space. The door to the balcony is also a bit of a nuisance as it is not a sliding door but opens outwards and has no means of holding it open. The cabin steward was first class. The buffet restaurant is pretty good. The main dining room dinner menu could do with more variety and a couple of standard main courses. The food is very good and portions just right. Waiters very attentive. The service throughout the ship is EXCELLENT. With the exception of the purser's desk where we found the service to be dreadful - unbelievably bad. Missed being able to access account via tv in room. Could have avoided purser's desk had it been available Won't comment about shows - saw part of one and found it poor. We didn't join any excursions - we went ashore and did our own thing having visited some of the places before. Better signposting for exit gangways is needed - an area where unobtrusive signs are not really helpful. And again, directions to shuttle buses often missing.It is necessary to use elevators midships or forward to access gangway exit -Deck A We disembarked at Istanbul - a cruise terminal that needs modernising. Disembarkation was smooth. Taxis are easily available on exiting the baggage hall. Just ask for a price before taking taxi. We stayed at the Hotel Yasmak Sultan in the heart of the historic centre. This is a hotel we have used before and would recommend. All in all, an enjoyable and relaxing cruise. Read Less
1 Helpful Vote
Sail Date: August 2015
My wife, daughter and I had a fly cruise for the second time this year. Our first was at Easter with P&O, ending at Venice. This time we started at Venice with Cunard aboard Queen Victoria. The ship is very elegant and the crew members ... Read More
My wife, daughter and I had a fly cruise for the second time this year. Our first was at Easter with P&O, ending at Venice. This time we started at Venice with Cunard aboard Queen Victoria. The ship is very elegant and the crew members were most helpful. I suppose the fact that it appeals to an older clientele would account for the activities (most how to keep body and soul together) and the music (for those who had given up the struggle). I am 68 but there didn't seem much for the baby boomers! P&O can be a bit Butlins at time but at least there is a choice to take or leave it. The deck of Queen Victoria was eerily quiet and desolate in the evenings. The big difference, which is more than a matter of personal taste, was the transfer arrangements. The P&O flight was a charter from Gatwick and after handing over the cases at the check in, we next saw them outside of our cabins - job done! What a lovely relaxing way to start a holiday. Cunard provided a BA charter (much better aircraft) but missed the opportunity to provide a trouble free transfer! The cases had to be claimed at the Venice carousel, which is never a happy experience, but watching the belt go around for seventy five minutes was a nightmare. I assume the elderly passengers were deciding to wait until the belt cleared. Guess what! If you do not take your case, it never clears because the sensor will not introduce any more cases. I saw one case go around twenty six times! Once we claimed them successfully we had to leave them again just a few steps further on. That was a pointless and stressful exercise, which clearly could have been avoided. We did wonder if we would ever get to see Venice, but we did just about manage it. Cunard - you know we have a choice and you have a great deal to offer, so please make the transfer a smooth and trouble free experience! I suspect we will think twice in future unless the embarkation port is Southampton. Read Less
1 Helpful Vote
Sail Date: August 2015
I was ambivalent to say the least before embarking on this adventure with my husband and two teenage children, 14 and 17. If it ends up being the only cruise in my lifetime I can tell you it was an emotional, magical experience. The ship ... Read More
I was ambivalent to say the least before embarking on this adventure with my husband and two teenage children, 14 and 17. If it ends up being the only cruise in my lifetime I can tell you it was an emotional, magical experience. The ship is beautiful. The cleanliness, safety, general running of business impeccable. The cabins ( we had an ocean view) are pleasantly large and lovely. The ports were all easy walking distance to the ship. The two on board days were a welcome respite from pavement pounding different countries. Honestly, it was perfection. There was just enough teenagers there to entertain my kids although I'm certain they'd have been happy regardless. Formal nights are a feast for the eyes although my 14 year old son was made to feel like a second class citizen in his Polo shirt and Khakis (mostly by the staff) We had queried this with our travel agent and we were assured it was fine due to his age. It was not. The formal nights are taken very seriously without any sprinkling of irony or humour. It all feels like stepping back in time: no internet, formal dress, respect, a gentile feel. As a Brit living abroad I enjoyed the very British feel to this iconic ship. Thank you! The holiday would have been complete for my boy if he'd have been allowed to use the basketball net that was for crew only. Read Less
3 Helpful Votes
Sail Date: August 2015
We love Cunard and we love the Victoria, so once again we chose her for our summer break. A chartered flight from Heathrow to Rome went well but was a little chaotic on the airport to the ship transfer. On booking we were told we had a top ... Read More
We love Cunard and we love the Victoria, so once again we chose her for our summer break. A chartered flight from Heathrow to Rome went well but was a little chaotic on the airport to the ship transfer. On booking we were told we had a top grade of our cabin choice but we were upset that our balcony was smaller than our Christmas cruise when we used the saver fare option. The cabin 5133 was a little grubby - balcony glass dirty and the settee looking like it needed a clean. On the day of arrival our luggage had not been delivered to the cabin in time for dressing up for dinner and on phoning reception to ask what to do we were told in a very off hand manner to use the lido buffet. Luckily our steward sorted the problem out and we arrived for dinner in the Britannia Restaurant. The highlight of our cruise was our brilliant waitress Jane and her assistant Robinson. 100% professional. Food throughout our stay was first class and unlike our Christmas cruise where most of the food was served stone cold - on this cruise all accept one meal was piping hot. We used the other dining venues ie the French and Thai restaurants and were equally impressed. Breakfast is best in the Lido, where you can also enjoy first class lunches and I recommend the fish and chips in the golden lion pub. Entertainment by the Royal Cunard Team was weak and not as enjoyable as the Christmas cruise but this was made up by the brilliant group Synergy and brought in acts who were all excellent. A noticeable improvement was the pianist in the Commodore Lounge who certainly gathered and kept her audience unlike the atrocious pianist / singer in the Golden Lion pub. The entertainment team in the pub were very good and ran the pub quizzes and karaoke well. Shore days are very organised and coaches are readily available to take you to and from the best vantage point. All the coaches were clean and air conditioned and carefully driven. Housekeeping throughout the ship is excellent and our cabin steward did a great job in keeping us well cared for. Pool areas are good with a bar and a burger bar (excellent) service is also very good from the deck crew. There are plenty of games including chess, short tennis, golf practice and table tennis (more tables needed) sun beds were in very short supply on 'at sea days' but plentiful otherwise. So to sum it up - a great cruise, visiting wonderful ports including Venice, kotor and Montenegro - wonderful food accompanied by very expensive wines and reasonable entertainment. I would definitely cruise with Cunard again but might just look for better value for money ....... Everything with Cunard comes at a price and something's are somewhat on the high side. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.1
Entertainment 4.0 3.7
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 3.5
Enrichment 4.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.6
Rates 3.0 3.7

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