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  5. Queen Mary 2 (QM2) Cruise Reviews
4 Helpful Votes
Sail Date: March 2013
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - ... Read More
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - well, enough said). Embarked in great expectation, but found as the cruise progressed, pre cruise publicity not very accurate. The disappointments came fro a lot of little things. I will fill you in in 'dot point' fashion. I would probably think hard about going with Cunard again as the value is not there when compared with other cruises I have experienced. * Embarkation & De-embarkation - very smooth & easy (looked like P&O ground crew being used) * Found stateroom quickly (A lot smaller than other ships of same vintage & older) but not cleaned or prepared for 3 of us. * Went to Kings Court for a 'cuppa' ( & experienced our first taste of unhappy crew - sniping at each other) * Dined in Britannia Restaurant that evening (& most evenings), stewards and Maitre D welcomed us - great, but meal was good but not special. Our table stewards' service was excellent but took some time to warm up (again suffering from unhappy crew syndrome, may be because of many & varied cultural backgrounds)I must add that our table steward proved excellent. * Speciality Restaurants were booked out in a very short time after boarding. * Afternoon tea was a disappointment with soggy sandwiches and often stale cakes, &, often cold tea. * Ship ambiance, excellent but looking close at the timber panelling etc. showed how clever people are with the artificial. * Meals followed our first meal experience of being mostly good but not great. * We partook in the formal night activities and enjoyed them (your choice). * Kings Court, the few times we went, the food was pretty ordinary but always quick & easy. * Stage shows typical of cruising, not a lot of variation from other lines shows. * Illuminations would have been OK if special reclining seats were repaired or replaced. * Cunard Enrichment activities were good, informative & worthwhile - Library & Bookshop worth visiting. ( Commodore Rynd was available for book signing one day but I think was overwhelmed with response with many passengers turned away). * It was good not to feel overcrowded - on board passenger/space ratio excellent * Room Service excellent (better than buffet for quality) * Cabin Steward very obliging * reception staff very good. * Overall ship appearance - at just under 10 years old and following previous maintenance & upgrades, the ship is showing some lack of regular/ongoing maintenance (tired looking, bad rust in some areas) * We had 2 tender ports which was good but some new crew had difficulties with tenders (got to learn sometime somewhere I guess). * Entertainment throughout the ship was excellent * Guest entertainers ( mixed quality) * Ports were all good particularly Akaroa and Fiordland - bonus at Milford Sound where Cunard had arrange some publicity shots allowing us extra time in that beautiful place, even maneuvering/navigating within a few metres of a waterfall. * To repeat it was a lot of little things including some unhappy crew that let the ship down. Overall enjoyable cruise to a lovely area but not quite as publicity generated expectations. Read Less
Sail Date: February 2009
The QM2 is a very interesting and rewarding experience. Unlike today's contemporary cruise lines which are trending toward Las Vegas in their look and feel, the QM2 hues to a more subdued approach where old-world elegance is more ... Read More
The QM2 is a very interesting and rewarding experience. Unlike today's contemporary cruise lines which are trending toward Las Vegas in their look and feel, the QM2 hues to a more subdued approach where old-world elegance is more valued that surface gloss. The weak point of the experience was boarding the ship in Los Angeles when 1800 new travelers came aboard. For the fortunate, it took only an hour to board. For the later arrivals, it took up to 3. Unlike the Crystal line, where each on coming guest is escorted to their room, Cunard simply takes your mug shot for their computer, a welcome aboard photo to sell later and let's you find your own way around. Our room, a premium balcony on the 12th floor, was average for contemporary cruise lines. Materials were solid, space was sufficient for our two week jaunt and the glass walled balcony was just roomy enough, with its two chairs and single table, to allow the door to be opened even while one was on the balcony. But the suite lacked the latest amenities such as basin sinks as found on the Crystal Symphony and there was no flat panel TV. Just an old fashioned Philips CRT. Our fellow travelers, as we later learned, included 320 folks who were going all the way around (the world), 365 Americans, 350 Brits and 1200 Aussies along with representatives from various other countries. Total passenger count was just below 2500. One of our fellow passengers guessed that the average age on the ship was 75. It may not have been quite that high, but I felt I was in the bottom quarter and I'm 63. Happily we were assigned to the Brittania Grill. Nestled into a back corner of the huge Brittania dining room, it offered us our own table for the evening with no restrictions for late/early seating. We liked the flexibility to eat when we chose as it allowed us to mix the early and late show entertainment depending on our own degree of fatigue. Days are well spent on the QM2. With compelling enrichment lecturers, trivia contests, dance and bridge lessons, afternoon tea, 2 golf simulators and 5 swimming pools, we were never bored and always had something to do. Of particular note is the planetarium where 150 could be shown one of 4 shows about the cosmos. Food on the QM2 is interesting and varied. On arrival to the ship we signed up for 5 specialty events: two in the Chef's Galley where around 40 of us received menus, a cooking demonstration and compelling food; one each in two of the "specialty" buffet areas that become upscale restaurants at dinner and one in Todd English. While the food in the dining rooms is very good, Meg and I thought it was just a cut below that available on the Crystal Symphony, the specialty dinners in the buffet area were perhaps slightly better and were more varied due to their ethnic focus, Todd English served the best food we've ever had on a cruise ship. In my opinion, their regular menu is approaching a Michelin 2-star experience and their deserts have already made it to 3 stars. I should also add that the beef served in the Brittania was superb. Service on the ship is personable and one does not get the feeling that the crew's main purpose is to extract extra money from the guest's pockets but it falls a little short of the very warm experience we've had on Crystal. For a simple illustration, at a Crystal buffet, guests are not expected to find their own table or even to carry their own tray. A crew member does bothand for every guest. On the QM2, guests find their own table and carry their own tray. Other features on the QM2 were exemplary. Ball room dancing on the ship is second to none with live and recorded dance music every evening. In fact, the overall level of musicianship on the cruise was the best I've experienced. The library is tremendous. Two hall ways are filled with board games and the tables and chairs on which to play them. Beyond the main theater which seats 1100 and could be crowded after early seating, no area of the ship seemed crowded. The bars and lounges were inviting and their always seemed to be space for the next arrivals. The exercise area was ample with plenty of treadmills, stair climbers, etc. The extra cost "water spa" experience was very enjoyable and probably worth the extra cost even to a cheapskate like me. The promenade path on Deck 7 was sheltered from the wind at the ship's bow. For an understanding of its size, 3 laps of the deck covered 1.1 miles. Entertainment on the ship was a bit of a mixed bag with classical or near classical musicians, comedians, a magician, singers and large shows. One even had a 22 piece orchestra. It must have included nearly every musician on the vessel. While the main shows lacked the integration of singers and dancers that seems common on most cruises, the dancers12 Russians with 6 boys and 6 girls were clearly the best we've seen on any cruise. The 4 singers were merely OK. WiFi internet is available in all areas of the ship. I purchased 4 hours of access for about $180.00 and although it was more like dial-up than broad-band, I was able to keep up with the main issues at work while I was gone The ship made only 4 stops: Honolulu, Pago Pago in American Samoa; Auckland, New Zealand and final departure in Sydney. The available excursions, although they are probably typical of all cruise lines, were not the best we've had and one QM2 policy defied explanation. In both Hawaii and New Zealand we took 5 1/2 hour tours that did not include lunch. Instead of real sustenance, we got a bottle of water and a Nutrigrain bar. The odd part: both tour operator's told us that the tour usually included lunch but that Cunard had asked them to omit it. We finished the cruise with two great days in Sydney. We walked the old section of town (the Rocks) and took a ferry to Manley Beach on our first day. The second day we went to a wildlife "zoo", petted Koalas, fed the kangaroos, etc and then toured the Blue Mountains. It was a day well spent. On our return, our biz class upgrades on United finally came through at the airport and we discovered that seating from Sydney had been revamped and now included chairs that became completely flat beds. We liked it and jet lag has been the least we've experienced when returning from such a long trip. All in all, it was a great trip. Although not quite up to our Crystal experience, the lower cost gave our trip good value. And finally, 6 formal nights for a guy who owns three tuxedosheaven. Read Less
Sail Date: January 2009
We joined Queen Mary 2 at Fort Lauderdale having crossed the Atlantic from Southampton on Queen Victoria. Some two hundred passengers had chosen this method of joining Queen Mary 2. The transfer between ships was handled efficiently by ... Read More
We joined Queen Mary 2 at Fort Lauderdale having crossed the Atlantic from Southampton on Queen Victoria. Some two hundred passengers had chosen this method of joining Queen Mary 2. The transfer between ships was handled efficiently by both ships. (The only hiccup was a delay due to a high number of German passengers trying to disembark Queen Victoria by ignoring the transfer muster instructions given them, this despite those instructions having been translated into their native language.) The two Queens were berthed on either side of a wide jetty and each had their own embarkation hall. We had had fun at breakfast in the QV's Queens Grill watching our next stateroom on QM2 being cleaned and the balcony washed. There was a wait for check-in to open, our transfer having run so smoothly, however refreshments were provided by Cunard staff. Check in for our group was uneventful despite Cunard having to undertake additional visa checks. The introduction of the ESTA Visa for non US citizens plus Brazilian Visa checks for US citizens: who are currently undergoing a tit for tat visa programme, similar to ours with India. We had again been upgraded from Princess to Queens Grill. A smiley greeting awaited us as we embarked and although we were well capable of finding our stateroom, assistance was on hand had we needed it. We were impressed by our welcome from both our new Butler and his assistant. Our speedy arrival at our suite, within minutes of check-in opening, saw the butler dispatching his assistant to expedite our luggage. My first priority was to checkout my dining table arrangements. I need not have worried. Our Maitre d' on Queen Victoria had emailed his opposite number on QM2 with my preferences and that is exactly what I got. A nicely positioned table for six at the rear of the Queens Grill. The only other priority was to register for an internet package. Cunard generally offer an additional 20 minutes bonus to their timed internet packages if you register on day one. Bingo! between us that was 40 minutes gained. With four back to back Atlantic crossings on QM2 to our credit, this was to be our first 'cruise' with her and we were excited at the prospect of 43 days onboard and to see what differences would exist between a QM2 'Voyage' and a 'Cruise'. Sailaway was delayed by just over an hour so we bided the time cracking a bottle of Cunard's Champagne on our balcony and waving farewell to the Queen Victoria who got away smack on time. Lots of sirens and high spirits abounded as we bid farewell to her. The itinerary for this cruise was what particularly attracted us to it and we were not disappointed. First stop was Grenada. Idyllic, tropical and hot. QM2 was at anchor and the tender service was just fine. We just took a water taxi to Grande Anse beach, rented a couple of sunbeds, and did what we do best. Other visits included Rio de Janeiro, Montevideo, rounding Cape Horn and a transit of the Magellan Strait, Santiago from Valparaiso and Lima from Callao, Acapulco and to complete the first leg, Los Angeles. The second leg took us across the pacific to Hawaii, Pago Pago, Auckland and Sydney. Without exception every destination was a great visit. We took Cunard tours at Rio, Santiago and Lima. Without exception these were excellent tours, well guided and reasonable value for money, particularly when considering the meals and wines that were included. One particular gem that I became aware of was that wherever meals are included in a tour Cunard send a team, including one of the executive chefs and a Maitre d', to carry out a health and safety inspection of the premises. Queen Mary 2 is a big ship and it is physically impossible for her to berth at many of the ports premium terminals. Wherever this was not possible commercial facilities were used and free shuttle bus services provided. At Acapulco a tender service was provided which again was pretty efficient. Entertainment onboard was variable when compared with that provided trans Atlantic. A new production team of singers and dancers joined at Fort Lauderdale. They were all talented but, for whatever reason, managed only four full shows and four repeats over our 43 days onboard. The remainder of the 'Headline' entertainment was a variety of musicians, singers, comedians and magicians. Some were particularly good, others mediocre. Whatever ones personal choice for entertainment, there was certainly variety. Including our trip on Queen Victoria I could have seen 4 different violinists. However, the two I did watch were quite outstanding in their field. Other venues around the ship provided further variety: piano, classical strings, jazz and of course the Ballroom and G32 nightclub for dancing. Certainly I would say that the concentration of high quality entertainment is provided transatlantic. The Cunard 'Insights' programme, normally of such a high quality on Atlantic crossings, was definitely dumbed-down during the first two legs. With the notable exception of two speakers, Colonel Hellberg and Captain Haymen, who were both outstanding, the remainder hovered between pretty poor and abysmal. One American female author(!) read entirely from a script and followed that with her finger while a Sherlock Holmes expert again read his entire presentation from hand held A4 paper notes. The Royal correspondent of a down market British tabloid completely broke the world record for the use of 'uuming' and 'aarings' The internet facility onboard proved both popular and busy. There is an abundance of work stations, speeds are variable but very interestingly they became very fast around the equator areas. Timed packages were available which reduced the overall cost. Generally, the quieter the period the faster the connection speed. Wifi is available throughout the ship for those preferring their own laptops. It was great to see Cunard providing full electronic versions of British and international newspapers. These were freely available to read most days around 9.00am , both in the ships library and in the Grills Concierge lounge. Requests that they not be removed were generally adhered to though I did on one occasion spot a woman tearing out a page to spirit away: not exactly a white star passenger. Launderette facilities onboard are reasonable and sufficient if used with common sense. Three commercial washers, three dryers and two ironing boards on each deck. Detergent is provided complimentary. Alas common sense does not always prevail and logjams were experienced when people did not adhere to the simple instructions written in three languages, or when downright stupidity and ill consideration were practiced. On the 28 day first leg of this voyage Cunard instigated four 'special deal' laundry offers of forty items for $30 dollars. Not to be sneezed at when compared to the cost of even the cheapest staterooms. There were 18 Formal, 7 Semi-formal and 18 Elegant Casual nights and dress standards were in the main well adhered to. The usual 'oddball dress rebels' occasionally appeared around the ship in their 'variations': guaranteeing to lower the tone of otherwise glamorous evenings. Fortunately most confined themselves to the Kings Court eateries in the evenings. . I just guess these people want to tell their friends they've been on the QM2 but in reality they could never admit that they have 'lived' her experience. The Kings Court buffet food areas often attract criticism on this site. It is actually ergonomically well laid out, well signposted for the various food options, and should not be difficult to understand. Though never actually eating there I often passed through the area during the day and it certainly appeared to be a popular eating venue. During the evenings the different areas are very tastefully divided and decorated with a series of sliding partitions to form separate dining options. We dined at the Lotus Oriental style restaurant and The Piazza Italian section on two occasions and on both occasions the setting, food quality and service were very good. The Boardwalk Cafe on 12 Deck proved an interesting find. Easily accessible from the upper decks, Grills Sun Deck on Deck 11, and the covered pool area. As the weather improved al fresco tables and a bar increased its popularity. Queens Grill food and service were maintained to their usual high standards and nothing was too much trouble for the friendly and professional staff. The table d'hôte menu was similar to that in the Britannia Restaurant with the option of choosing alternative dishes from the Grills a la carte menu. I have on many occasions voiced my opinion regarding the poor positioning of the Grills Restaurants on QM2. With the onset of the sunnier climes my views remain extant. Due to the length of this cruise we did, on a number of occasions, take a break from dining in the Grills and arranged through the Maitre d' to join a similar size table in the Britannia Restaurant for second sitting Dinner. We met some lovely fun people, were made most welcome and enjoyed excellent food and fine service. Queen Mary 2 does not suffer from a shortage of either deck space or sunbeds. Her more traditional stepped stern areas offer an abundance of space, as well as the upper decks and Promenade Deck. Vacant beds remained available throughout the sunniest days at sea. We found the majority of staff onboard both courteous and efficient. They certainly react well to a smiling face and friendly greeting. . Cunard caters for a truly international clientele and has in recent times, certainly the past 14 years, recruited its staff likewise: it has not, to the best of my knowledge, ever recruited primarily from the Indian or Oriental countries. That is its style. On this most recent cruise, at a table for six that I shared in the Queens Grill, we had the following nationalities; Maitre d': Italian, Head Waiters: French and Turkish, Sommelier:Indian, Table waiters: Chillian, Romanian and Macedonian. Two other waiters that I recognized from previous Grill restaurants were Indian and Filipino. Our Stateroom Butler was an immaculate Indian and the cabin steward again a Filipino. Just along the corridor could often be heard the delightful Liverpudlian tones of a female butler. Hardly a hotbed of Eastern European cheap labor recently claimed on these pages. During the first leg of 28 days, and out of some 29 nationalities, British passengers were the biggest single nationality but did not form the majority of passengers. The second leg saw our numbers barely reaching third place, considerably behind both Australians, taking first spot by a high margin, and Americans. In summary the Queen Mary 2 is a magnificent ship. She is well suited to these longer legged world cruise itineraries where her sheer speed can dwarf distances. Otherwise this was a tale of two legs. We found the conviviality, so prominent on Atlantic crossings, somewhat tempered on the first leg. This changed dramatically between Los Angeles and Sydney when the Australians arrived in force. They were there to have a good time and boy did they know how to enjoy themselves. All venues came alive and the atmosphere certainly became more convivial and lively. We did miss the quality and personality of Ray Rouse, Entertainment Director on all previous voyages. The Gentlemen Hosts, all of North American origin, were not the best we had seen. No matter what though, if one activity or venue does not suit your taste, there is always an abundance of quality alternatives on QM2: as long as you have the will to enjoy yourselves. .....and finally. I noted on our final day, one particular nice touch by Cunard. During the early morning arrival to Sydney, restaurant staff were on hand on a number of open decks with trolleys serving a variety of hot drinks, Danish pastries and croissants and rolls. Thank you Cunard. We had a lovely time. Read Less
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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