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511 Cunard Queen Mary 2 (QM2) Luxury Cruise Reviews

We booked two weeks on the Queen Mary transatlantic as a “ get away from it all” luxury holiday. A few months after booking Cunard told us the Cheltenham Literary Festival would be on board on the return transatlantic trip - thought no ... Read More
We booked two weeks on the Queen Mary transatlantic as a “ get away from it all” luxury holiday. A few months after booking Cunard told us the Cheltenham Literary Festival would be on board on the return transatlantic trip - thought no more about it First week out to New York excellent - weather dreadful - but it is November in the Atlantic. However, food and service excellent, a range of interesting speakers that included a former Concorde Pilot, Colin Jackson famous athletic champion and an astronomer. Lots of variety and while the afternoon film selection was hit or miss, the fellow passengers great fun. Lunch in New York then boarded for the return week - what a difference in the passengers. Most were there for the literary festival - and I am sure they had a great time. Wearing their special lanyards, They were loud, rude and borderline openly racist. If you were not part of their festival they did t want to know. All the nice areas the previous week became like Surrey Golf Clubs with loud baying and shouting everywhere - including standing in the corridors late at night continuing their parties. Our table companions had to ring security about the noise late at night I know Cunard can’t do anything about the passengers - but there was nothing for those not involved with the literary festival to do. We went to one talk that sounded interesting to find everyone seated 20 minutes before start so ended up at back unable to see the supporting slides. The film selection was “ classic” - but Annie Hall 3 times in one day - really ???? We went to see The English Patient and almost fell asleep during the 20 minute literary introduction before hand Table companions who did attend some of the talks described them as hours of their life they will never get back The queues for booksigning stretched well into the lift / common areas - and if you dared ask them to move they were really rude - this from people who were carrying 10 to 12 books to get signed - almost felt sorry for the writers ! The lack of alternative entertainment for a full week at sea was not good - the planiterium was used for talks - and the trivia quizzes taken over by arrogant people who took it far too searioysly - first time ever marked wrong for spelling and paper returned with “ could do better” Fortunately Cunard have announced the dates for next years literary festival - if you are a normal cruiser - Do Not Go ! The quality of food remains excellent - along with the alternative dining options. We took the drinks package which was good value as it included coffees and fruit juices along with alcohol- it was the only thing that got us through the second week ! Read Less
Sail Date November 2019
Having only traveled in the past by air, automobile, or train, it was high time I tried a cruise, and a transatlantic cruise to me, seemed most adventurous. Seven days alone, afloat on the temperamental Atlantic, inside a large ship ... Read More
Having only traveled in the past by air, automobile, or train, it was high time I tried a cruise, and a transatlantic cruise to me, seemed most adventurous. Seven days alone, afloat on the temperamental Atlantic, inside a large ship filled with strangers, filled me with mild anticipation and intrepid fearfulness of what lay ahead on my crossing. Was I to perhaps be cut off from the outside world completely, and at the mercy of mother-nature and her sudden outbursts? Was I to go overboard on some stormy night? Was the ship sturdy enough to endure the perilous high seas, and was the Queen Mary II as majestic and elegant as all the legends had told? I embarked at Southampton on November 3, 2019, and there were no lines or delays. It was a very simple affair and within 10 minutes I found my way to my stateroom which was on deck 4. I had an inside room with no views or balcony. The room was clean, tidy, and smelled good. The bathroom was small but sufficient and again, clean and smelled like it had been just been serviced. I put away my clothes and had a look around the room. The television was already on and tuned to the information channel explaining to me that later that day I would have to attend an emergency drill along with all the passengers and crew. This was a matter of great importance and mandatory. However, that was not until around 5 pm which gave me a couple of hours to explore the ship. I took my Daily Programme with me, which was provided to me every day and left outside my room in a small mail slot. It contained a detailed explanation of each day’s events, details of special events, and the opening closing times of the bars and lounges. I went down to the lobby and was wowed; the lobby was magnificent and elegant. The lighting and colors were well placed and very pleasant and the ambiance was much becoming of such a legendary ship which surpassed her grandeur. There are many places to eat on the QM2. I mainly frequented the buffet which was open most of the time day and evening and also late at night. The food was good for a buffet and if traveling alone it was more than sufficient to meet my basic appetite and dietary needs. Of course if one wished to dress up in a jacket or suite then the stateroom assigned dinning at the Britannia Restaurant was always there if you felt the need to dress formally and take part in the quintessence of fine dining on the QM2. Really though, I never felt like a lower class passenger because I did not like to dress formally. I knew the rules and abided by the ones that suited my whims. I found that attending formal afternoon tea at 3:30 pm everyday satisfied my desire to be a part of the upper crust (or in this case, scones). If you can’t stomach being asked 25 times in 15 minutes by numerous waiters if you wanted more tea or would like more cucumber sandwiches, then this would not be for you. However, each time I went to tea, I met a different solo passenger who I would pressgang and join for afternoon tea. I really enjoyed meeting many unique people with so many stories. I met an established author, a dancer, and an elderly old couple on their 20th cruise to name a few. In the evenings I would frequent the pub and then go to a show or movie. There was so much to do all the time that the days passed too quickly. Next time I go on the QM2 I will spend more time reading or relaxing as I always felt the need to attend the RADA workshop, or a lecture, or the planetarium, or the Royal Court Theatre, or the solo traveler’s coffee meet-up, or go to the internet lounge and connect to the outside world. There was also the night club which was usually quite sparsely packed. It was a fun place to mingle with like minded fellow passengers and it was definitely not a place to hook up. Most solo passengers were attached or married and were just there to let loose a little, have a few drinks and pretend they were 25 once again (without all the drama). The future of the QM2 cruises will more than likely change a little bit with the times, and a new younger crowd will eventually meld into the aging culture of the aristocratic idioms of a traditional crossing. I imagine that with more health conscious activities, a better gym, a faster internet, a more hip and younger crowd will slowly change the old stuffiness that still prevails somewhat. I mean, don’t get me wrong. I thoroughly enjoyed that old stuffiness; and that is why it will not entirely die out! It will change slowly and perhaps morph into something that appeals to the younger generation who don’t necessarily want to go on a Carnival Cruise and who may want something that has some class, allure, elegance and sophistication, not found elsewhere, especially on a cruise ship. To take cruise alone definitely does feel a little daunting at times. The reputation of the Cunard business model can seem a little off-putting and stuck in its ways. But I never really felt alone on the ship. I ended up feeling at one with my entire fellow passengers and crew. After all, we all had a combined experience and had survived the transatlantic crossing, all on board the beautiful Queen Mary 2. Read Less
Sail Date November 2019
Always wanted to cruise on QM2 and we chose to do this for our Golden Wedding celebration. We booked a Princess Grill Suite. Whilst we thoroughly enjoyed our cruise sailing on QM2 did not come up to my expectation. The ship itself had a ... Read More
Always wanted to cruise on QM2 and we chose to do this for our Golden Wedding celebration. We booked a Princess Grill Suite. Whilst we thoroughly enjoyed our cruise sailing on QM2 did not come up to my expectation. The ship itself had a significant amount of rust showing on the superstructure and a number of the seating areas needed reupholstering. Our suite was quite spacious but there were stains on the carpet and on the settee. Bearing in mind the price we paid the on board credit was limited and there was no internet time included. The brochure suggests that dining in the ‘Grills restaurants make your every meal something extra special to savour.....’ . I’m afraid it wasn’t that special, whilst the food was good it was not extra special. We frequently had to ask for extra vegetables but All were steamed and lacked variety. The ship arranged shore excursions were very expensive for what was on offer and the onboard drinks were also expensive for the quantity of the drink served. Cabin staff, restaurant staff were great and couldn’t do enough to help you. The other admin staff were not as friendly. The theatre shows were the poorest we had seen on any cruise line we have sailed with, again not what I would have expected from the flag ship on Cunard. Read Less
Sail Date October 2019
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal ... Read More
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal sea state. The ship was rather quiet during this crossing, during the day and during the evenings. The day time program wasn't particularly exciting or eventful and the passengers didn't seem to want to stay up too late in the evenings, even during formal nights. By midnight, the ship was very quiet and the bars even started to close. This was not a "party" sail like my usual pre-Christmas crossing. Cruise critic organized an informal meet and greet on the second day of the voyage. It was well attended and it let me meet the people in the forums. I enjoy transatlantic crossings a lot and despite some negative comments here, it is almost certain that there will be a fifth transatlantic crossing on board Queen Mary 2 in my future. Ship: The Queen Mary 2 is a special ship and I've always enjoyed her design and layout. While there are some quirks and oddities about her design (i.e. Decks 2/3 between A and B stairwells and getting the Queen's Room and G32), she is beautiful ship in the art deco style. One never feels crowded on board the ship. The Carinthia Lounge remains the area to avoid on the ship (it has a very retirement home feeling). The ship is showing some wear and age, but overall maintenance is still very good. Cabin: I had an obstructed view cabin, but it was a good cabin, possibly the best obstructed view cabin because it was behind a small boat rather than a full sized lifeboat. Dining: Britannia Restaurant. The food in the Britannia Restaurant for this crossing was average, not as great as it had been in the past. It was still very good but didn't feel as special as previous crossings. Presentation remains excellent, but the menu wasn't that exciting. The desserts were also rather plain this crossing. King's Court. Always busy, especially at lunch. Finding a table next to a window is nearly impossible and the food is average, but consistent. Golden Lion Pub. The pub lunch is always a good choice when the menu at the Britannia restaurant doesn't appeal to me. It serves traditional pub classic dishes such as fish and chips, or chicken tikka masala. Room Service. It was decent. I usually get room service breakfast. The food/coffee/tea is never piping hot, but that's expected given that its being delivered and the galley is rather far away. Entertainment: Evening shows: Cunard has never been known for their evening entertainment, so I wasn't expecting anything spectacular. The singing and dancing of the Royal Court Theatre Singers and Dancers was what I expected. Though other passenger's descriptions were harsher ("a high school production"). Lecturers: The selection of lecturers for this crossing was not the greatest. None of the lecturers really interested me and the comments from the other passengers were mostly negative as well. Planetarium: It's always nice to be able to attend the planetarium shows, but the show is always the same "stars above the north Atlantic." Service: The bartending staff remains excellent, my favourite bartender was on board and I have sailed with her for all of my voyages. My steward wasn't the greatest this year, but was still decent. The sommelier assigned to our table wasn't very good, rather than recommending me wines, he would just give me to the wine list and have me select the wine. I noticed there were a lot of trainees on board, so service was a bit slow. Shopping: Souvenirs remain a weakness of Cunard. The souvenirs are either overpriced and tacky or just overpriced. It would be nice if Cunard could get some decent and reasonably priced souvenirs. Their selection has improved over the years, but still has a lot of room for improvement. Embarkation: Very smooth this year, no queues, the fastest embarkation in Southampton I've ever had. But I found out that this was the case because there were a lot of people already on board who did not embark in Southampton. Disembarkation: Disembarking in Brooklyn is always frustrating. There was about an hour's delay from when I was scheduled to disembark to when I actually got off the ship. Then the queues to get through US Customs was a nightmare. Read Less
Sail Date August 2019
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our ... Read More
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our stateroom was not to the standard we had been accustomed to aboard other cruise ships. The room was very small and the bathroom tiny. A refurb is very much needed. The carpet was badly stained and there was masking tape all around the interconnecting door. We mentioned this to our steward who promptly removed it. Then we found out why it had been placed there - when the people in the cabin next to us opened their balcony door half a hurricane come through and a high pitch whistling noise accompanied it. Drinks on board were exceptionally expensive and the whole tipping policy has to be looked at as it clearly does not work from a service users prospective. Food was very tasty in the main restaurant but often the portions were small. Trying to obtain drinks in the restaurant was so bad that we resorted to purchasing drinks in the bars first and taking them into the restaurant with us. Everything onboard ship was geared up for the over 70s, so much so that on this transatlantic crossing of 7days we were bored. Shopping was very poor and the entertainment was awful. We have always looked forward to the shows on other cruises but these were the worst ever. The worst issue was disembarkation. Everyone is aware that American immigration is very slow and we were quite prepared for it. Despite Cunard regularly disembarking service users in New York the staff were clearly not prepared for it. We were told to vacate our rooms by 8am and to go to our particular meeting point. There they left us without communication, food or water for hours. When we did go to the restaurant to try and obtain some refreshments the staff were putting it away and quite clearly did not want us there. To add insult to injury when we disembarked the ship and went to retrieve our luggage one of our group had a suitcase stolen - and you’ve guessed it, no one wanted to know. Overall we were very disappointed with the cruise and we will not travel with Cunard again. Read Less
Sail Date August 2019
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way ... Read More
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way back on an Italian Line. Cunard was great in all areas; Buffet, Main Dining Room, and Verandah! Not a single line can cook a steak as well as Verandah! (Ships cannot use open flame so it’s difficult to cook a great steak without a flame!) The other point is cleanliness. Having been on all RCL mega ship crossings and each of their buffet rooms were not kept very clean when dining was going on. Waiters would wipe tables onto floor and often tables were hardly cleaned! So QM2 touché! Shows were ok. Not great but enjoyable. The walk/run deck was great! The Aqua Therapy was phenomenal and well worth the $$! Finally, as we enjoy the elegance of the QM2 the evenings, 3 of them formal, were great. The others require a jacket at dinner. (Tux are available and worth it!) The masquerade and roaring 20’s nights were a lot of fun. If you want casual go on a 7 day island cruise. If you enjoy great conversation, stimulating lectures, time to reflect and read great food, great drinks, formal evenings then go on QM2! And finally they do not beg for good reviews! PS our review for excursions says Excellent. But their weren’t any! Read Less
Sail Date August 2019
Cunard boasts that the RMS Queen Mary 2 is the only true ‘ocean liner’ afloat in the world today, though I have not yet discovered why it is said to be different from, for example, the Queen Victoria or the Queen Elizabeth, the other ... Read More
Cunard boasts that the RMS Queen Mary 2 is the only true ‘ocean liner’ afloat in the world today, though I have not yet discovered why it is said to be different from, for example, the Queen Victoria or the Queen Elizabeth, the other two Cunard ships currently in service. (A fourth ‘Queen’ is due to be launched in a couple of years’ time). The Queen Mary 2 (QM2) is the largest of the three at present in service with a length of 1132 feet, a crew of 1292 and capable of carrying almost 2700 passengers. It is the flagship of the Cunard fleet and one of only two RMSs (Royal Mail Ships) in the world. Being that size, the corridors are very long and it is extremely easy to get ‘lost’, though there are nearly always helpful crew members on hand to guide passengers who feel disoriented. Everything about this ship is on a grand scale and very spacious. It has a charming, ‘old world’ style to it which distinguishes it from most cruise ships. It is elegant, rather than flashy, and the majority of its passengers tend to be that little bit older, though there are exceptions. In our view, the directional signage around the ship could be improved and we feel that, whilst it is intentionally fairly discreet, it should be re-evaluated to help ‘lost and confused’ passengers. For example, because the Britannia Restaurant is designed to be split level and straddles two decks, it is not possible to walk all the way through to the theatres without first going up in a lift (elevator), walking along a couple of decks higher and then descending again in another lift. This took us (and many others) quite a while to fathom out! We had decided to celebrate our 45th wedding Anniversary in August, 2019, by trying a Cunard ship for the first time. (We had been on numerous cruises in the past with different cruise lines, mostly in the northern hemisphere, but never before with Cunard). Our two-way transatlantic crossings saw us travelling from Southampton to New York and back, with just a day in the ‘Big Apple’. We just love ship life and found it quite relaxing knowing that we hadn’t any shore excursions to think about, except for in New York itself, of course. It was our intention to spend a relaxing two weeks at sea. We knew from past experience that there would be plenty on board to keep us occupied and stop our becoming bored, but we would also have plenty of opportunities to simply take it easy. The extensive library on board the QM2 is excellent and the Planetarium feature is also well worth a visit. We were checked in very efficiently at Southampton. Based on our past experience of being required to wait, on occasions for a couple of hours, in a lounge on board, we enquired if our stateroom was ready for us. We were told that it was, but that there had been a leakage of water so there might be a large fan in the room. That seemed OK to us and we proceeded on board and up in the lift (elevator) to our deck 10. Arriving at our stateroom (10097), we noticed a hive of activity in the vicinity and were quickly advised that our room had been flooded so that we could not enter. In fact, the furniture (including the bed) had been removed and the room was being re-carpeted! We couldn’t even leave our carry-on bags in the room. (We particularly did NOT wish to have a Butler and this affected our choice of stateroom). We were able to enter our stateroom after about 90 minutes and it looked just perfect. No-one would have been aware of the earlier problems, except for an unpleasant smell from the drains under the bathroom which persisted throughout both legs of our voyage. We drew this to the attention of our Cabin Steward, Dave, and were visited soon after by Emerson, our Deck Housekeeper. He acknowledged the problem and offered us a change of stateroom to another farther down the same corridor but we declined politely as we had, by then, unpacked all of our clothes and couldn’t face the disruption that would have been involved in a move. He offered us a concession which we accepted with gratitude and handled the situation extremely well. Dave had left a bowl of fruit in our stateroom which was replenished daily, as was the refreshments tray. Complimentary still and sparkling water was also provided each day. We had hoped for a walk-in shower so were disappointed to see a shower over the bath which my partially disabled wife found particularly difficult to use. (She is not in a wheelchair). We had all of the usual facilities in our room. The bed was very comfortable, as were the pillows, and we slept well every night using the simple temperature controls. There was plenty of drawer space and more than enough hangers to meet our needs. We had an in-room safe too. There were fresh fluffy towels, warm bathrobes, a coffee making machine, plus tea and coffee making facilities. It was great to be able to relax on our balcony (with 2 chairs and a table) on sea days. Our ‘smart’ TV was very good and, in addition to BBC World News, BBC HD, SKY News, CNBC, MSNBC, Fox News, a Cunard lectures channel, and a Cinema Channel, we (sorry, I) was delighted to be able to watch ‘live’ soccer matches from the English Premier League! The Master in command for these two ‘voyages’ (NOT cruises!) was Captain Aseem A Hashmi. What an excellent communicator he is and so personable too. He inspired confidence and proved to be a most entertaining speaker. He was regularly seen around the ship speaking to passengers and answering their questions with the utmost patience and a friendly smile. He was always approachable and a great example to other crew members. We dined in the Princess Grill on table 18, a table for 6, where Carmelia, Vincent, Jayson and Sommelier, Christian, looked after us well. Generally speaking, the food was good, but we all thought it lacked that extra something we had been led to expect from Cunard. I can give three specific examples to illustrate why we were a bit disappointed. First, one of us ordered the Lobster Bisque one evening and it was nothing like any bisque I had ever seen or tasted – more like a consommé! Second, one my wife ordered a cheese soufflé one night but the texture and taste were all very substandard. Third, my wife and I ordered (a day in advance) the duck a l’orange to share one evening. It looked great when it was cooked and served expertly at the table, but was dry and chewy – not at all enjoyable, I’m afraid! (Overall, we all agreed that the Celebrity ships’ Aqua Class food was better, which we found surprising!) Our best meal by far was one night in the Verandah Restaurant, for which there is an additional charge of $40 per person. That was truly excellent with great service! As my wife has a partial disability, we decided to opt for the in-room breakfast because it was easier for her. The efficiency of this food service could not be faulted but, whilst realising that there are logistical problems in offering such a service on board such a large ship, we have to say that the food was only ever lukewarm. We used the efficient on-board laundry service and the self-service laundrette – a most useful facility for 7+ days at sea! The Canyon Ranch Spa Club is extremely expensive and exploits its captive clientele. Moreover, we all felt it is an absolutely appalling disgrace in this day and age for Cunard (and they are not alone) not only to charge for the use of the Wi-Fi facility, which is both slow and variable in quality of signal anyway, but to apply exorbitant charges – 30 minutes for just $15; 120 minutes for $45; and 480 minutes for $135 – when most public spaces in the 21st century, including public transport, provide the facility free! This is tantamount to taking unfair advantage of Cunard guests for what is, in any event, an unreliable service! The entertainment shows in the main Theatre were very good and, as a former competition dancer, I must say how very impressed I was with the dance troupe and the 4 main singers. There were several good guest speakers on board too, including a Canadian astronaut and a costume designer, who were most interesting. We also had the pleasure of watching the English National Ballet workshops and performances. Even though we are not ballet fans, we enjoyed them very much. We were not impressed by the Entertainments Director, Paul O’Loughlin, who seemed to imagine he was a ‘star’ in his own right! Our ‘special places for a coffee or an alcoholic drink were the Chart Room and the Commodore Club. We also greatly enjoyed the Carinthia Lounge at lunchtime for a delicious light snack and a drink. We found that the Golden Lion Pub was also very comfortable, but it can be difficult at certain times to find a table as its popularity, especially with British travellers, means it can be pretty busy. All of these venues had ‘live’ entertainment from time to time, usually in 45 minute slots. We didn’t really use the Queens Lounge (?) except for the Captains Cocktail party but it is a beautiful, large venue. All drinks on board carry an automatic 15% service charge. Before we had set off from home to catch the Queen Mary 2, we had been advised that a film crew would be on board on the return voyage back to Southampton. We were even given the opportunity of applying to be ‘extras’. The advance warning advised that there might be a few restricted areas when filming was taking place but gave an assurance that any disruption would be kept to a minimum so as not to spoil our enjoyment of the voyage. Well, we were never inconvenienced and only saw the filming a couple of times. At no stage was there a problem on such a large ship, and we were pleasantly surprised to see such ‘A listers’ as Meryl Streep, Candice Bergen and Gemma Chan (and others) at work. (We understand the film is to be released in 2020). In summary, the Queen Mary 2 copes well with everything the North Atlantic can throw at it so it was a smooth sail in both directions, in spite of 14 feet waves at one point. We did enjoy our first Cunard voyage, but not quite as much as we had expected. We might sail Cunard again in the future, but it probably would not be our first choice unless the itinerary particularly appealed to us. Read Less
Sail Date August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
Sail Date August 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date July 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
Sail Date June 2019
We wanted to sali on QM2 for a very long time, and 5 day cruise from Hamburg was a great opportunity. First glimpse of her at cruise terminal and already: wow! Ship makes very good first impression, its grand, elegant, with golden ... Read More
We wanted to sali on QM2 for a very long time, and 5 day cruise from Hamburg was a great opportunity. First glimpse of her at cruise terminal and already: wow! Ship makes very good first impression, its grand, elegant, with golden age liner look. A rare view comparing to other ships nowadays. Embarkation: Very, very smoth and very fast. It tooks us 35 min from entering terminal to get to ship! There was around 20 counters open, so Line was moving all the time. Fun fact: our emabrkation time was set on 3pm. We arrived at terminal at 12:30 and at 1pm we were already onboard! Pleasant surprise! Ship: Like i said, its magificent. Vast public areas, never feel crowded. Lot of nice artwork, sculptures and little details. Pictures dont give up all her beauty. Layout of decks may be little confusing at first but after some walking we get use to it quickly. And yes, WALKING. Due to size of this ship there is a lot of stairs and distance from one room im front to aft deck can be quite big, but we really enjoy our strolls, especialy in this kind of surroundings. Very smoth sail, almost no movement is noticable. Also very quiet inside. Like you may already guess average passanger age is 65+, but it really doesnt make this Trip worse, to be honest alot of passengers are very friendly and open, and there is always a chance to have nice, inteligent chat with someone onboard. Majority of passengers were German (we heard that almost 2000 are German) but it didnt couse problems for english speaking people. All announcements were In english and then german. Dress code: during day almost every option is avalible. Anything that makes you comfortable ll do. After 6pm its time to shine. There is No way to be overdressed on Queen Mary but there was also alot of more modest, yet stylish outfits. We thought that all that dress up thing ll make this trip stiff and pretentious but we couldnt be more wrong. Its a integral part of this ship, and make it more special. Cabin: We were staying In sheltered balcony cabin on deck 5 mid aft. Very nice location, between two main stairways. Quite big (for todays standard) balcony. Metal structure prevent strong wind. Cabin itself was nice too. Good size, everything Thats needed is inside. Very clean. Big storage for clothes, very comfortable bed, and most important very quiet. Dining: We tried all avalible options, but Brittania Restaurant was our favorite. Great taste, variety and presentation. We ate all dinners there and that was best idea. Our waiter was also superb and trying his best to make everything perfect. My only complain ll go to sommelier. He was not very polite, and speaks way to quiet, but worst thing was, when he started to make strange faces when i told him that we want order any alcohol tonight. For that one moment i felt guilty and bad. experience... Kings Court - always lots of people, that only one place onboard that feel crowded. Food is ok, there is many thing to choose from but for lunch we preferred Brittania, for breakfast room service. Veranda Grill - one word: excelent. Everything was top quality. No problem with booking a table. Drinks - tough subject. We are not heavy drinkers, so there was No need for us to buy lot of alcohol, but prices are quite high. May be a problem for someone who like to drink few drinks every night plus champaigne during day but well... this is Queen Mary. Entertaiment: Live music playing In various areas was really nice. Not to loud, or too agressive. Our favorite was Vladimir Zinchenko Trio In Chart Room. Quality jazz, makes you travel back In time, to golden era of ocean liners. We watched two shows In Royal Court Theatre and we enjoyed both. Rythm of the night and Three Voices. Great production value and entertaiment team was giving their best. Queens Room Ballroom dancing was a new, but nice experience, especially with big band music. Fun fact: during night at stern, there is some quiet, lounge music playing. Nice idea! We didnt perticipate In daytime activities but they were not disturbing our free time. There was many options to choose from but very relaxing ad slow paced. Swimming pools were almost every time empty (surprisingly) so we can enjoy them fully. Service: Top quality. Very polite, descrette, patient and helpfull. Top Marks for our stewardess Janette. Such a nice and friendly soul. Always smiling and gives us tips and advices how to enjoy cruise more. She keept our cabin In best condition. Port and Excursions: We went off only In St. Peter Port, by tender boats. Very well organised. No rush so you can leave when is the best time for you. (All booked excursions went off shore first) Nice touch, when you re going back to ship they take more scenic route, so you can make nice photos of the bow and whole ship. Reassuming that was a great trip, so great that we already booked next one, and we cant wait to go back on this magnificent ship! Read Less
Sail Date June 2019
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy ... Read More
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy balcony, having breakfast on the balcony almost every day. It was also great fun on the balcony waving to all the boats that accompanied us out of Hamburg. The Princess Grill was superb every night except the first. The fish that night was average and we, two older women, were seated way off in a corner. Eating in the Princess Grill had been on my bucket list but I felt that I was still on the outside looking in. However, the (very entertaining) maitre d quickly moved us to the center of the part of the room that overlooked the promenade deck and we were much happier there. The food was very good, mostly well executed classics, and anyone looking for more trendy choices might be disappointed. We loved the Dover Sole and the Chateaubriand and the Cherries Jubilee (you get the picture). Mostly we loved the atmosphere of muted, leisurely meals in an attractive room with excellent service. Dinner became our evening activity and we often missed the planned entertainment as a result. What else did we do? We enjoyed the singers and dancers when we did make the shows and regretted missing the violinist. The planetarium was moderately interesting as were the speakers. We tried to visit all the bars but gave up and pretty much settled on the Carinthia where we could have a light meal with our wine. Zumba was fun but the pools were rather cold. The Golden Lion Pub offered good fish and chips. Afternoon tea in the Queen's Room was a disappointment -good food but a mad rush to get in and get a table. The library was lovely and the Promenade Deck was a comfortable place to sit or get some exercise walking. Service was excellent and we appreciated the young man who brought our room service breakfasts, our assistant waiter, and all the nameless crew members who smiled and made us feel welcome. We only took one shore excursion - to Bruges - which left us needing to do a lot of walking to get to the center of town but was well organized and on time. We explored on our own in Hamburg and Guernsey. Regarding the ship, she is showing her age (I had sailed on her in 2005) but just barely. She is still a magnificent "grande dame". Just don't expect glitz and glitter and instead settle into a leisurely, relaxed way of life. Read Less
Sail Date June 2019
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated ... Read More
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated royally. These are the reasons we needed a Cunard vacation. We were not disappointed. Nothing, really nothing, went awry. The embarkation process was amazingly smooth. We boarded the ship and about a half hour later our luggage arrived. This proved to be just the preview of how things were to play out for the rest of the trip. The cabin, see the cabin review, was beautiful. The dining experiences again amazing. Yes the menu options were grand, but Osman the Matre' D would come to the table and ask and give recommendations for off menu options. Foie Gras, an iceberg salad made to order, the Grand Marnier souffle, ask and it was yours. The casino was small. Not very many options. Roulette, Black Jack, 3 Card Poker, Texas Hold'em type game (not against players but similar to 3 Card Poker) and a few slots. One woman hit the same machine for 4 jackpots in 2 days. The beauty of the ship, the cleanliness of the decks, I walked the decks about 3 in the morning and found more than a few people vacuuming and cleaning the common areas. Loved it so much we booked next year's trip onboard already. Wish we found this years ago. So very happy we found it at last. Read Less
Sail Date May 2019
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced ... Read More
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced at sea. The service is impeccable. While we would rank the food at the Brittania restaurant as rather unremarkable, the Kings Court (buffet) was excellent! Their specialty salads were outstanding. One can also order pasta or pizza, prepared from menu choices (non-buffet), while at Kings Court. We did this, one evening craving pizza. It was fresh from the oven to our table, piping hot. The beds are so comfortable! The evening entertainment included a vocalist, a flautist, along with the ship’s Royal Court Dancers. Top notch. Don’t forget the band, also superior to other ships! Lounges provided a stringed-quartet, a harpist, and jazz band. The latter group did a Dixieland Jazz lunch which was just plain fun. Kudos to Cunard! Read Less
Sail Date May 2019
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. ... Read More
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. Bathroom was starting to show its age, but great shower pressure, size and heat. Spa services were wonderful, took advantage of some of the discounts onboard during slower times and found the value to be good, especially considering you get use of the in-spa jacuzzi and pool. Ate in the main dining room twice out of the five nights and probably would reduce this number on the next cruise. Service was not nearly as good as specialty restaurants, though I had no issue with the food quality. Our waiter in the second seating was rude, always trying to rush and never in sight after the order was given. It also took a long time for the sommelier to get to our table, he clearly had his hands full and the two times we ate there he would arrive at our table around the time we were eating our appetizer. I don't fault the ship for this and give a 5 star review because this was easily solvable by eating at the specialty restaurants where all these issues were more than solved. The Veranda was wonderful (ate there twice) as was the rotating restaurant - we had Indian and it was great. Loved grabbing lunch at the golden lion pub in the afternoons. Pool decks were nice and public spaces in part because there were far less children on this boat than many other carriers. This kept things more organized. My wife and I are in our early 30's and felt well placed in the crowd. Overall a great experience and great value. Will be back and would like to try the princess grill on the next voyage. Cheers Read Less
Sail Date May 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
Sail Date April 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
Sail Date February 2019
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising ... Read More
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising with Grills guests and drinking wine. With the distinct exception of Captain Wells who seems now to do the job of Cruise Director and Hotel Manager as well as his own. In 34 Nights I only saw 4 Shows and 2 bumpers involving the singers and dancers. The rest of the evenings were guest entertainers of which only 3 were of a standard expected of QM2 ,the rest were not even suitable for my local village hall. I suppose not surprising as the whole feel of the entertainment was that of a holiday park. Who is booking this holiday park drivvle. No entertainment outside the sailaway party was more of a wake than a party with the so called band finishing their set before the ship had gone anywhere. The cruise staff who were not even upto holiday park standard spent most of their time chatting to each other and photographers rather than guests.Once again no senior management to be seen ALL SAID THIS IS THE WORST CRUISE I HAVE EVER BEEN ON. This once great elegant liner is now Haven holidays at sea. Read Less
Sail Date February 2019
Never having done a cruise before we chose the Queen Mary because we wanted luxury. We certainly got that. We had a Princess Grill suite and loved the dining experience that we got with it. Every meal was superb and the waiting staff ... Read More
Never having done a cruise before we chose the Queen Mary because we wanted luxury. We certainly got that. We had a Princess Grill suite and loved the dining experience that we got with it. Every meal was superb and the waiting staff were so friendly and very professional. We chose to sit on a large table with six other diners and found them to be great company. Each meal was leisurely and sociable. There weren’t enough hours in the day to participate in all the activities available but we did as many as we could. We went to the evening show every night and played whist in the afternoons. Did several of the quizzes and made new friends. The week just flew by and I wished we had booked longer. Cunard arranged our transfer from and to the airport and organised a first class meal at the airport in HongKong before our departure. We only did one organised tour in Vietnam and found it a bit rushed. In Hong Kong we did our sightseeing by ourselves and took advantage of the free shuttle service laid on by Cunard. Read Less
Sail Date February 2019
We selected this cruise specifically for the stability of the QM2 and Cunard's reported quality. We had never been on a long cruise previously and didn't know if we would even like the experience. In the event, we loved it and ... Read More
We selected this cruise specifically for the stability of the QM2 and Cunard's reported quality. We had never been on a long cruise previously and didn't know if we would even like the experience. In the event, we loved it and have indeed book further world cruises with Cunard for 2020 and 2021. You need to book much earlier than we expected to even get on one of their ships! All Grill Suites for both were sold out while we were still on the ship in April. We appreciated most of the shows, not all to our taste or to the same quality, but there was something for everyone and we certainly enjoyed over 80% of the performances. The Guest Speakers were a real highlight and most were exceptional. Although the tours were expensive, they were well organised and Graham the tour Manager did an exceptional job presenting and "selling" the various tours. Again, another asset to the business as he has a real wealth of experience. On the down side, there were rather more medical emergencies among the ageing guests on board than we had expected and we had to make a few non schedule stops to facility these. Cunard however handled these really well and we never missed a planned port of call or were late arriving. We also though a good number of people complained and moaned a LOT more than we would have expected. There appeared to be a sizeable cohort of "professional moaners" on board, which we found hard to understand given the luxurious surrounding, excellent food and simply magnificent service. I wouldn't care but it always appeared to be people less use to these things who complained the most. In short, we loved the experience, which certainly exceeded our expectations. Expensive? Yes, very. BUT who goes on a world cruise at this level and expects it to be cheap? Well done to all the staff on QM2. Read Less
Sail Date January 2019
I was on this cruise to celebrate my birthday. The ship was nicely decorated for the Holidays with even a small Christmas tree in our suite. We got lots of chocolate in the suite, at tea, and in the Princess Grill. Only 4 other ... Read More
I was on this cruise to celebrate my birthday. The ship was nicely decorated for the Holidays with even a small Christmas tree in our suite. We got lots of chocolate in the suite, at tea, and in the Princess Grill. Only 4 other people showed up for the Cruise Critic gathering on the first sea day. This lack of interest has happened on the past few cruises, no matter what line. They were setting up for a wedding where we met so I felt like I was in the way. One of the ladies told us about the books written by the bar waiter, so I bought them and look forward to reading them. He graciously signed them for me. We didn't stay up for NYE, so were interested in what was reported in a blog by one of the other passengers. We were in the Princess Grill which was wonderful. I booked the Veranda Steakhouse for my birthday, the last evening. Should have stayed in the Princess Grill, it is much nicer, less hectic and has better food, although we did have a couple of kids in PG who let loose once in awhile. Did not expect that. Cunard overbooked the PG and offered us and some others a free cruise if we would downgrade. We refused the offer. We had sailed on the QM2 once before in the sheltered balcony they offered us which was okay, but I wanted to see how the PG was in comparison with when we were upgraded to PG on the QE2. I am glad that we did it, but don't think we will do it again. Been there, done that. We had been to all of the ports before, so didn't take any excursions even though we had quite a bit of on board credit. Our port schedule was changed when it was too rough to go to Antigua and St. Kitts replaced it. This was on Boxing Day which is the start of their Carnival celebration. Stores were closed except the port shops and there was a big parade and crowds of people. We had to tender there and in St. Lucia. The weather was pretty good except for rain off and on in St. Maarten. The ship is very nice but sometimes difficult to navigate. The Queen's Room was very crowded at times. The entertainment was great but we had to get there early to get a decent seat. This happens on other ships though. Having some free internet time was nice but it was so slow that I couldn't do much. Missed seeing the American football games, particularly the Rose Bowl, only British soccer was shown. The water in the outdoor pool was cool even in the Caribbean, so I went to the hot tub on the Grill deck. They even served tea and scones up there which was very nice. I was surprised that even though the children seemed to have their own pool, they were still in the pool that said it was only for age 18 and over. The warmer indoor pool was full of kids, so I only went there once. We received two lovely cups and saucers with the Cunard ship logos on them, wondered if everyone else had. We had discarded some of the luggage tags that we put on prior to boarding and then found out we were supposed to use them again for disembarkation. Have never done this before on any of our cruises. I still had one on my larger bag, but it was placed in the wrong area in NY, as was my other bag with a new, handwritten tag they gave me. It took me awhile to find my bags and the people there didn't seem to know what was going on. Not sure if we will ever go on a World Cruise, but if we do, it will not be on this line. I am getting used to the other lines which don't make me dress up. We did like formals in our younger days. My number of cruises is about to pass my age, so I guess that's why my tastes are not what they used to be. Read Less
Sail Date December 2018
This is my third transatlantic crossing on board Queen Mary 2. I've gotten to know the ship very well and the quirks of the ship. I enjoyed the cruise a lot, but perhaps not my favourite transatlantic crossing. Ship: She is a ... Read More
This is my third transatlantic crossing on board Queen Mary 2. I've gotten to know the ship very well and the quirks of the ship. I enjoyed the cruise a lot, but perhaps not my favourite transatlantic crossing. Ship: She is a beautiful ship, her public spaces are spacious and the art deco decor is nostalgic and hearkens back to the golden age of ocean liners. You never feel that there are too many people on board Fellow passengers: sociable and friendly, no major issues Cabin: The cabins show a bit of wear, especially in the bathroom Dining: I felt there was a lot of pork this year, I felt in past years there were more beef options. Activities: Afternoon tea: always a classic event on board QM2. It happens daily and great afternoon activity Fitness opportunities: The gym isn't particularly big but if you enjoy running, running on the promenade deck is always enjoyable. Entertainment: Cunard Insights (Lectures): very good, a lot of interesting lecturers and topics, always something I look forward to attending while on board / Evening Entertainment: like always, nothing spectacular, but Cunard is not known for their singing/dancing shows. Service: Service on board was good. I've gotten to know a few of the crew, and have my "favourite" bartender that has served me on all my QM2 voyages. Port/Shore Excursions: N/A since this was a transatlantic crossing. Value: As a luxury cruise, it is not the cheapest cruise but I enjoyed my time on board and I didn't splurge this year or try to hold back either. Would I go again: At the end of the voyage, I didn't think I wanted to do another transatlantic crossing in QM2 again since I felt I had done all that I could on board, however, given that I'm booked to do another QM2 transatlantic crossing in August 2019, I guess I really enjoy my time on board. Read Less
Sail Date December 2018
From the first of our 6 cruises with Cunard we have respected the dress,hand gel,guest conduct expected by Cunard that results in many guests returning,however!!! We wish to offer the following observations whilst on board for 26 nights ... Read More
From the first of our 6 cruises with Cunard we have respected the dress,hand gel,guest conduct expected by Cunard that results in many guests returning,however!!! We wish to offer the following observations whilst on board for 26 nights recently over Christmas and new year. 1. Some Guests refusing to use the hand gel on entrances to food areas giving the following excuses. I washed my hands earlier in the cabin I take vit C tablets each day It makes my hands sticky It has an affect on my skin I washed my hands earlier in the toilet All these excuses even though they all used hand rails,buttons in lifts and handles on doors on the route to the food halls and restaurants. When the staff are asked why they did not insist the guests to use the gel,the staff said they were accused of harassment and did not get backing from their supervisors. 2. Guests using the beautiful coffee tables in lounges as foot rests with and without shoes. Again when staff asked guests not to do this they refused,claiming they paid the bill not the staff. 3.Guest wearing baseball caps,sporty tee shirts,torn jeans some looking like they have just come off a building site,around the ship and in the restaurants on formal nights sitting amongst smartly dress guests who had followed the issued instruction on dress code. Again when staff tried to insist on the code they were accused of harassment not getting support from their supervisors. 4. A guest walking around the ship and through the kings hall carrying a dog. Nobody stopped and challenge this action 5. Male and female guests in the kings hall wearing only swim wear and bath robes Again when staff tried to challenged this they were accused of harassment. No support given by supervisors. 6. Guests laying full length along the beautiful settles in the lounges with and with shoes on. Again when challenged by the staff the offenders claimed harassment ,without support from supervisors. 7. More and more guests failing to attend the compulsory safety drill claiming they did not care and having to do it the next day in the lounge disturbing other guests comfort. When questioned about the guests conduct,the officer just shrugged his shoulders. All in all this made the cruise quite disappointing and we will question wether we would want to go on Cunard in the future. What was great was the captain and staff,so friendly and polite,the serving waiters,excellent as always. Cunard please take note!! Many of these offending guests were not British, give it some thought. Read Less
Sail Date December 2018
As a critic, it becomes a nightmare to fulfil your dreams, as you are always on duty you never switch of. I choose Queen Mary2 because I still believe she is the most elegant ocean liner that’s sails, awaiting the new queen, many ... Read More
As a critic, it becomes a nightmare to fulfil your dreams, as you are always on duty you never switch of. I choose Queen Mary2 because I still believe she is the most elegant ocean liner that’s sails, awaiting the new queen, many whispers on what she will be called “Queen Anne” is my answer now to wait and see, the cruise set sail and began its magnificent voyage to New York seven sea days. I was disappointed to find the ginger bread village had been cut only a quarter of the village displayed and they didn’t bring it out until we continued onto the Caribbean. The Cunard guest choir was outstanding. The staff always serving at such high standards. The North Pole making connection to say Father Christmas arriving the children amazed .. perfect xmas voyage - finally I could switch off.. place my sun hat upon my head and relax as we headed towards the Caribbean feeling the warmth as my body began to tan. New Year’s Eve the 8 o’clock party to bring in the new year in the golden lion was absolutely one of the best parties I have been too for bringing everyone together. The veranda head waiter and his staff for me shone more than any one with exception to Clyde and Romas in the golden lion. The Britannia restaurant food was of a good standard Christmas Day was exceptional. The spa for once on a cruise ship had a hairdresser that actually could do your hair. Maya. The events planner deepsha was professional in organising my event to perfection. The itinerary packed with things to do what ever your day you desired to fill with. The water colour class was a great class as 35 dollars also the floristry class with mikey and jay lo absolutely outstanding 50 dollars for a two day course. You practiced with beautiful flowers and Cunard never cheated you to gain money , they gave an exceptional class to ensure you had a five star experience. I took myself off to the 9.am fencing club now able to use a sword beware this critic can now defend herself. Midge Ure was performing and also gave lectures this was received well with passengers, whilst I carried in the moves with his daughter Molly in the fabulous G32. Until Dawn broke. The queen Mary2 suffered a complete power failure through out the ship on New Year’s Eve late in the evening. Darkness hitting the ship no power for around 25 minutes. The ship drifting as the chief engineer and his colleagues desperately trying to find a solution, alongside the captain who took almost 10 mins to make his announcement try to get to grips with what was happening to the ship before trying to let passengers know the details, some passengers complained this was too long but for the captain safety being his first priority. Three times they tried and Queen was back under command. A ship where no panic hit due to the training given to ensure passengers were safe and not frightened at this time. Another negative the social hostess was the worst I have ever come across, dosnt interact with passengers is very off putting Thai I was shocked to see, but I didn’t downgrade a star because I know Cunard will deal with it . So yes Queen Mary2 as you as sail keep on making dreams a reality. Yes she is a little more pricey but if you pay peanuts you get monkeys. Cunard provide excellence I await to sail again Lady Kendal Jaggar Read Less
Sail Date December 2018
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew ... Read More
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew loved sea days . Its smooth even in the Atlantic, there is a sense of occasion and dining at the princess grill was nothing short of exceptional and with a cellar of over 400,000 bottles on board the choices are plentiful and and fruitful.Every dinner was a dinner party nobody could wait to talk about the day and enjoy the evening .The rooms are spacious the staff is exceptional. I was so impressed that i booked another cruise Now before you think this is a retired persons ship, you are almost correct most have retired in there 40s or semi retired. I have travelled on other lines however if you like a more serene cruise with a sense of occasion with out screaming children this is it .sailing out of New York Harbour has history and probably the most iconic entry/ departure port in the world. The rooms are great , I have say they are better insulated than other liners so you dont hear almost anyone, the downside of this insulation is internet, it is best used in public areas or leave the door ajar. I personally can't wait for the next one, for me and probably more 80% of the passengers on board the only question is "when can we do this again.?" Read Less
Sail Date November 2018
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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