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2 Cunard Queen Mary 2 (QM2) Cruise Reviews for Holiday Cruises to Canary Islands

Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could ... Read More
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could no longer travel. We asked our travel agent if we could substitute our son and daughter-in-law in the other stateroom. They said no problem, but Cunard refused point blank and also did not refund any of the £1800 we paid for that room.....yet they re-sold it to someone else!! This made us particularly annoyed and far from impressed with Cunard, with whom we've had positive experiences in the past and we are Gold World Club Members. So much for their White Star Service and one of its facets,'.....we never say no, we offer alternatives.....' Embarkation....smooth organisation in the Terminal, yet we were left to our own devices as we boarded the ship. Found our way to stateroom and bumped into our steward Joseph in the corridor, who was most welcoming and then helpful bringing our luggage to the room promptly. Stateroom....spacious, clean and well-maintained. Not unduly noisy, but some extraneous noise from nearby lifts (constant 'ping' as lifts arrived at deck level!)throughout the night. Dining....originally booked first dinner sitting (to suit elderly mother-in-law), but managed to change to our preference of later sitting with assistance from a helpful assistant maitre d'. Most meals taken in Britannia Restaurant; good selection of quality food always; service also very good. Kings Court buffet was visited occasionally, but that area was severely curtailed for several days mid-cruise, due to an outbreak of Norovirus. Afternoon Tea was an elegant treasure in the Queens Room. Room Service was prompt, efficient and free! Destinations / Excursions....ship berthed alongside at each port, so no tendering thankfully, as this can be tedious on QM2 with its large number of passengers. Free courtesy buses provided in all ports where they were needed. Excursions were plentiful, but quite expensive. We 'did our own thing' at all ports as we'd been to all of them previously. Prices....drinks somewhat pricey; $30 for a bottle of 'house' wine, plus their obligatory 15% service charge that is '....added for your convenience....'; more likely for their benefit! Norovirus....we were surprised that there was no sanitisation regime as we boarded in Southampton. There was the usual declaration to sign that you'd not been unwell etc in the preceding few days. I've always viewed these as useless as who is going to say 'yes'? Anyway, a few days into the cruise as we board at one of the ports, the Captain makes a PA announcement before we sail that a significant number of people were reporting to the sick-bay with GI symptoms. An advisory note it then delivered to staterooms later that evening from Cunard's medical adviser detailing the problem and what their intended course of action was. We had to endure about 4 days of intense disinfection of public areas and also lock-down of the buffet counters etc resulting in long queues as waiters had to serve food and drinks individually. The main restaurant tables lost their flowers, cruets and table numbers from then until the end of the cruise too. Can't help wondering if an early personal sanitisation regime might have prevented the outbreak in the first place. A couple of general minor irritations that are disappointing....1-SMOKING - it is a shame that Cunard have not adopted UK legislation on no smoking in closed-in areas. A particular example of this is the G32 Club on Deck 3L which smells throughout like a dirty ashtray whatever time you go in there. 2 -INTERNET - 4 years ago when we were on this ship they had a brilliant system of email and interactive services etc available in each stateroom. Where has it all gone?? Seems that a wifi network is now available in places, but I found signal strengths sporadic; speed poor and cost almost prohibitive! Overall....an enjoyable cruise. One of the great features of the QM2 that never fails to impress is the lack of awareness of sail-away or berthing movement. Many ships we've travelled on vibrate excessively during such manoeuvres, mainly due to the cavalier use of bow thrusters and their old design. Read Less
Sail Date October 2011
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for ... Read More
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for nothing. Yes, I think the QM2 is well in need for her forth coming refit but that did not stop me having a wonderful cruise aboard her earlier this month. Least of all she needs to have that unsightly dent in her rear sponson knocked out. But I have been reliably informed that every square inch of her carpeting is to be ripped up and replaced. This is after extensive repairs have been carried out on the decking. I did notice her decks beneath the carpet were extremely pot holed where the leveling compounds had collapsed and I did note this was probably a health and safety issue. The external decking also is to have a face lift whereby all the sealant between deck-boards will be gouged out and resealed correctly and not left proud of the decking. The 'Lion Pub' is also in for a major re-design, apparently going for the more traditional pub setting of more intimate cubicle/cubbyhole layout. Unfortunately, I didn't hear of any extensive changes to the 'G32' nightclub, which I feel would be advantageous. It just does not have that nightclub atmosphere I have seen on other ships.The cruise itself was lovely, the food was excellent, although I did hear some having a moan. The staff were as cheerful, helpful and as professional as I would expect and have no complaints there. I feel Cunard could go a lot further with the entertainment on board and I found this also the case on the QV last year. I feel as well as the nightclub which is not everyone's cup of tea, they could nominate one of her bars on a daily basis being a late bar. The evening shows should be extended to take into account the second restaurant sitting. And the acts both in the theatre and bars could be a little more varied. Certainly in the theatre we don't all wish to watch singers and dancers. Maybe they could introduce the odd juggling or acrobat show. Solo guitarists also wouldn't go amiss - it seems to be all piano/harpist/string quartet. I also felt the band was not varied enough, mainly Caribbean music which is ok if you are cruising there. And my big disappointment was in the 'G32' the band played too much there and didn't have a regular DJ who who could 'feel' the night revellers and have a repertoire with them. All this said, whilst I found the QV had the edge over QM2 because I feel she is more intimate and elegant. it would not prevent me going on another cruise aboard her. Read Less
Sail Date October 2011
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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