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  5. Queen Mary 2 (QM2) Cruise Reviews
17 Helpful Votes
Sail Date: July 2016
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere ... Read More
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere (DoubleTree Hilton on Lexington Ave) and given a very good review for. Cunard arranged the transfer from the hotel to the Docks. Unfortunately this was not so good. There were 2 staff that attended the hotel in the days before the transfer who gave conflicting information about how the 3 coaches were going to be organised. This lead the a crowded reception area with a very long wait by most of the passengers from that hotel. One of the staff quite rightly told us that the 3 coaches had set times and which coach we would be assigned to. The other male staff wrongly told us all to be in reception an hour before the first coach was due and he would just pile everyone on the coach until it was full & then send them off. This was incorrect. If we had all turned up at the times that the first member of staff had told us, then most people wouldn't have left there rooms until later, reception wouldn't have been so crowded and less people would have been annoyed at their long wait (we were on 12:30 coach that didn't get there until 13:15. We were waiting from 11:00). Once on the coach, everything went more smoothly. The transfer from coach to dock to ship went without any issues. The ship has had a major refit recently and it shows. The whole ship is beautifully decorated. The ship is also enormous so, it takes some walking from one end to the other. All of the public areas are very well decorated. The room was amazing. It was everything we hoped for and more. It was beautifully decorated, with plenty of storage/wardrobe space and perfectly designed to maximise comfort. The cabin had an outside balcony that had a couple of seats and a small table to put drinks on. Our cabin steward Annalise was excellent and she would get us anything we asked for. She never appeared to be annoyed at us, despite the fact that several times she came to do the room, we were sat on the balcony and she said she would come back later, when we were out. Despite us being in our room until late morning, she managed to keep the room immaculate. My only criticism is that our cabin was near the front of the ship & the Brittania Restaurant was at the back, so we got a LOT of exercise before & after meals. The ship is really big. Dining, the food aboard the ship is amazing. The Starters, main courses and salads are cooked fresh and to a very high standard. Some of the deserts & cakes were either frozen & defrosted or not to as high a standard as the rest of the food. Certainly, the Afternoon Tea had frozen & defrosted scones. Maybe the pastry chef was having a bad week? That said, I cannot criticise any of the food that I had aboard the ship. We were assigned a table for all of our evening meals in the Brittania Restaurant. There were 2 sittings and we chose the later one. Our waiters Ramil, Kenneth and Luka were excellent. Their timing was perfect and Ramil in particular had an uncanny ability to know exactly how much black pepper to put on, which was particularly handy for me, as when I am talking I forget to pay attention. Although many people ate their breakfast & lunch in the Kings Court buffet style dining area, we found it almost impossible to find an empty table there. Not sure if it was because the design of the Kings Court was not designed with enough tables, or the particular group of passengers we were on with ate in there in unexpected numbers. Because of this we ended up having all our meals in the Brittania, which worked out for the better anyway by preventing too much snacking or adding an extra scoop. We did have a few issues with our wine waiter, and consequently purchased less wine than we otherwise might have done. The prices of drinks are also quite high, at our local restaurant we pay £18 for a particular bottle of wine, on board ship, the same bottle was $75 more than 3 times the price. Entertainment. All the time we on board there were things to do, all day long. Most of the activities we did, took an amount of time, we then had 30-45 minutes before the next activity, so we didn't have to rush from one thing to another, yet we never had a point where we were bored waiting for the next thing to start. The evening shows were amazing. 3 of the nights there were 4 singers and a group of dancers in the Royal Court Theatre. They were excellent, in fact one of the singers, Mandy, sang "You Don't Have To Say You Love Me" which was the best version I have heard since Dusty Springfield sang it. The Royal Court Theatre also featured the incredibly talented singing voice of Jordan Bennett and the very funny John Joseph. The G52 bar at the front of the ship had a disco going quite late into the night, which featured a band most nights. During the day there all sorts of activities to meet most sedate tastes, although there is also a gym aboard and a couple of swimming pools. We did make use of the on deck Jacuzzi on one of the foggy days and managed to sunburnt at that time. One activity that I would have liked to have done which I didn't was use the Planetarium. To go to the Planetarium you needed to get tickets. for 2 days we went to the ticket desk, waited in a massive queue only to be told the tickets had run out. On the 3rd day we went extra early, waited for over 30 minutes (15 of those minutes after the 9am opening of the ticket office) and no one turned up. We went to the pursers desk to ask if there was anyone going to open the ticket desk, the purser rang up and said there will be someone there. when we got back, we had to go the back of the queue again and didn't get tickets again. We didn't try to go to the Planetarium after that. The only port that we stopped at was Halifax in Nova Scotia. Prior to visiting it, we have never considered Canada as a holiday destination. Now that we have been to Halifax, we would consider going back and exploring more of Canada. Halifax is a very nice place with a Beautiful Public Gardens. The experience as a whole was fantastic and I am very glad we chose to go on that cruise. My main criticisms are minor (couldn't get a ticket to the Planetarium, not enough tables in the Kings Court Dining Room and the Wine prices were astronomically high, as was the additional 15% surcharge on everything) and I would still recommend the experience to others. Read Less
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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