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17 Helpful Votes
Sail Date: May 2018
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of ... Read More
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of Cunard. I really cannot find anything to complain about. Check-in was professional and we received our suitcases relatively quickly. The cabin was a decent size, as was the wardrobe and small balcony but perfect for two. We chose late dining and never once had repeat food. It was excellent, as was the service. We mostly had a late breakfast in the Lido where the choice was as good as I have ever had in a top Hotel. Lunch we occasionally took in the dining room, but there were so many opportunities to eat we had to choose between lunch or afternoon tea. We ate in the dining room every night. Talks were excellent, particularly Ian Brown and John McCarthy. Entertainment was mostly professional, bar staff were attentive. The daily quiz was a daily challenge. If I were to have one gripe, and I really shouldn’t, the drinks were expensive. But that’s nothing in the scheme of things. Really, it was 17 nights of pure joy. It’s not a cruise for youngsters, the dress code is jacket for gents every night, and formal on four nights, but there’s something very pleasant about a dress code. Well done Cunard - we will be back. Read Less
2 Helpful Votes
Sail Date: March 2017
Chose this cruise across the Indian Ocean as it visited lots of places that we had not seen before. Also, it was in the sunshine! Great cruise, super service and everything was spot on. The food quality was OK but not 'special' ... Read More
Chose this cruise across the Indian Ocean as it visited lots of places that we had not seen before. Also, it was in the sunshine! Great cruise, super service and everything was spot on. The food quality was OK but not 'special' as we expected from a premium cruise line. The amounts on the plate were quite modest but that was OK with us as we are not big people. However, the price of drinks was a bit 'rich' and then a further 15% added for gratuity each time was a bit too much. The bars emptied quite early! We opted for a City stay in Cape Town, post cruise, which included a programme of tours and meals etc. However, our Hotel was changed and the new Hotel know nothing about any tours etc. We, therefore, paid for our own, including a taxi to the airport for our flight home. Have written to Cunard, requesting recompense but no response at all! They will shortly be receiving a Small Claims Court summons!! Read Less
15 Helpful Votes
Sail Date: January 2016
Having cruised 34 times before Cunard's Queen Elizabeth, I can offer a perspective on how QE compares to other lines. Our embarkation at Southampton was smooth. No issues with luggage or transport to pier. The layout of the ship ... Read More
Having cruised 34 times before Cunard's Queen Elizabeth, I can offer a perspective on how QE compares to other lines. Our embarkation at Southampton was smooth. No issues with luggage or transport to pier. The layout of the ship is great. Seating in the dining room for the evening is by table assignment at an assigned time. Cunard requires a dark suit or tux for formal nights for the men or a sports jacket for the casual nights. As we had about 17 formal nights, this was far too many nights to dress up on vacation. Menu is lacking in the dining room. Each night the menu has four entrees to choose from and small in size with hardly any vegetables. For a 42 night cruise, the menu repeats itself and with only four items to select again, it didn't meet our expectations for white star service. QE had many activities going on everyday and their evening entertainment was superb. In fact, it was the best entertainment we have had in all our cruising. Our Cabin was adequate for a veranda stateroom, but our cabin steward was the worst we have ever had. For the first three days of our cruise our room was never ready until 1:30 pm and we would leave our stateroom in the morning at 830am. We have never experienced such poor service. We were told that the stewards have 18 rooms to clean every day seems like too many rooms. Our steward kept forgetting to change the used glasses in our room, providing fresh face cloths, laundry slips, no ice in the ice bucket. Charging $20 to our dining companions to unscrew a wine bottle that had been given to them. I understand previously ships charge for corkage fees, but really to unscrew the bottle...quite insane in today's environment. Also charging for bottled water is another grievance I have. If you don't buy the bottled water, then you have to drink desalinated water from the tap??? Is this any way to treat your passengers with white star service? This particular cruise catered to English guests...many of the guest lecturers were about events in England along with the entertainment. Shore excursions are rated like many other cruise lines, some are good and some are very bad. Disembarkation was great! Very smooth. Fitness and spa were adequate. Excessive costs for pedicure and manicures without the newest equipment? Had a treatment from the doctor on board and they charged me a gratuity fee?? Since when do you pay a doctor a gratuity fee...another way for Cunard to make more money off their passengers. We had the neurovirus on our ship. I believe Cunard could have avoided this issue if they instituted a better sanitation process with their oncoming guests at Cape Town. While traveling with Azamara when we board the ship the first 24 hours, they serve the guests in the buffet restaurant to avoid any virus issues and we never incurred a problem. Not sure we would travel on Cunard again given the disappointments that we incurred. Read Less
2 Helpful Votes
Sail Date: March 2015
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but ... Read More
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but generally staff needed customer service training. The ship ran out of basic supplies like cough medicine, hot chocolate, berries etc which meant passengers had to buy their own at various ports. Some of the fruit on display was rotten and they commented " it just discolouration". Not enough spoons to stir drinks - had to use forks instead, Queues to get off the ship at ports poorly organised (2.5 hour wait at one port). T shirts got burnt through soot coming out of chimneys on two occasions. To cap it all I tried to call Cunard to provide comments and they weren't interested - they asked me to hold the line while transferring me to someone more senior and following a 15 minute wait I was cut off. Worse cruise I've ever been on. Only thing I enjoyed was the Bridge classes Read Less
Queen Elizabeth Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.4
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.5
Rates 4.0 3.5

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