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43 Cunard Queen Elizabeth Cruise Reviews for Luxury Cruises to Baltic Sea

We chose Cunard because we wanted a classic cruise experience, a formal atmosphere, and an excellent itinerary. Cunard’s Queen Elizabeth took us above the Arctic Circle in absolute style. Embarkation was easy and we were on the ship ... Read More
We chose Cunard because we wanted a classic cruise experience, a formal atmosphere, and an excellent itinerary. Cunard’s Queen Elizabeth took us above the Arctic Circle in absolute style. Embarkation was easy and we were on the ship in a timely manner. We loved our forward balcony cabin (but we choose forward because we love ship movement when we sleep). The stateroom was beautiful and our steward was excellent. I cannot say enough about how much we liked our forward balcony. We participated in fencing classes, which we loved. We also thought the history lectures were outstanding. They enhanced our experience so much. The ship is gorgeous and serene, just what we wanted. It was peaceful and lovely. The Britannia main dining room was very delicious at dinner. We had a wonderful sommelier and good wait staff. Only one time did we receive an item of food that was not to our taste, but it was quickly replaced with a delicious option. Most of the drinks options were outstanding, in our opinion. Some people complain about the cost of drinks on here... but we found them well crafted and interesting. The MARY ROSE in the Midships Lounge is a truly lovely drink. We also loved the atmosphere and view in the Commodore Club. The aft deck drinks menu is fun for sailaways. The only drinks we were disappointed in was the regular complimentary coffee. For such a beautiful cruise, the complimentary coffee is not great. (It should be better, honestly) We ended up buying some specialty coffees at Cafe Carinthia, which were lovely- but for those is us who like coffee (coffee snobs) the regular coffee should be improved. We were also not overly impressed with the Lido buffet. The food was fast and convenient, especially for breakfast... but we have experienced better buffets on other lines in design and in taste. It is another area that could be improved in our opinion. The only other gripe we had with Cunard is internet. The internet needs to be brought to modern cruise standards. If the other lines can do so well with unlimited plans, so can Cunard. Many cruise passengers must use internet to keep in touch with family and with their business dealings. Back to wonderful comments... Our itinerary with Cunard to Norway was amazing, the nature was breathtaking, and our experience above the Arctic Circle was magical. Most of the ports we chose to independently rent cars, use public transportation, or hike. We did take two Cunard sponsored excursions, though... and both tours were well worth it. (It must be noted that this is our second trip to Norway- with the first being a land trip... we were prepared to drive in Norway since we did it before- which can be challenging.) We enjoyed the special guest entertainment brought into the theatre and the live musicians around the ship very much. Overall, Cunard was fantastic. I would absolutely take another cruise with them. Read Less
Sail Date August 2019
My husband and I have completed several cruises over the past ten years. To celebrate our 10th wedding anniversary we decided to visit the Baltics. This was actually a 14 night cruise and we enjoyed every minute. The cruise ship is ... Read More
My husband and I have completed several cruises over the past ten years. To celebrate our 10th wedding anniversary we decided to visit the Baltics. This was actually a 14 night cruise and we enjoyed every minute. The cruise ship is spotlessly clean and very comfortable. The service is exceptional. The very vast majority of staff go out of their way to make you feel welcome. Food in the Brittania restaurant was delicious. We did eat in the Lido some evenings and that was good, although not quite as good! We were incredibly lucky with the weather on this voyage which certainly helps. That said, the ports of call in Denmark, Russia, Finland, Sweden and Germany were all wonderful. Our cabin was on Deck 8 Aft. We like the location near to the Aft stairwell and we would choose this location and deck again. Our cabin was comfortable and our steward was always happy to help us. Entertainment on this cruise wasn't quite as good as we have known it to be before but that might be down to personal taste. We enjoyed the shows and musicians.Guest speakers were interesting and the Celebrity Speaker, John Peters, was completely inspiring. There is so much to love about cruising with Cunard. We'll be back! Read Less
Sail Date August 2019
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics ... Read More
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics and coke on board as our mixers. We have never sailed Cunard before, previously only sailing on more casual cruise ships, so were somewhat apprehensive about the dress code. Dress Code - The apprehension was missplaced completely. In the two week cruise there were 3 ball nights, and we knew the ladies and gents dress codes for them. Apart from that, if you were going to eat in the main Brittania restaurant men had to wear trousers, jacket and shirt (no tie necessary) and ladies normal smart going out clothes. If you wanted to wear jeans and t-shirt and stay completely casual, you could eat in the Lido buffet and drink in the Golden Lion pub, but could not go to the ball room, other bars, the main Brittania restaurant or the theatre. Some nights we stayed completely casual. Staff customer service - staff always had a smile and a 'good morning/afternoon/evening' whenever they walked past you or dealt with you. We had an enquiry at embarkation when a case was missing. The customer service team where friendly and helpful, finding the case within 10 minutes. Our cabin steward was friendly and welcoming, keeping our cabin immaculate and was always able to bring additional towels or other items we wanted without delay. Other facilities - there was access to several lauderies on the ship, and these were free!! This included the washing powder as well. The laundry included washers, dryers, washing sink, iron and ironing board. An invaluable resource on a cruise of 14 nights. State of the ship - the ship was kept spotless and any faults seemed to be sorted quickly - there was some water ingress in the ceiling of the central buffet area in the Lido. When in port the ship looked stunning and traditional in comparison to other cruise ships. The decor of the ship is art deco, with lovely wood panelled interiors and themed art work for each stair well. Food - there was excellent choice in the Lido buffet most of the time, ranging from early breakfast, main breakfast, snacks, lunch, afternoon tea, early main tea, later main tea, to later evening snacks (till 1.30am). There was shortages of some items, such as the clotted cream for the afternoon tea, hot chocolate drinks, earl grey teabags etc during the last few days - The main Brittania restaurant, we were on early sitting at 6.00pm, also had at least 4 - 6 choices for starter, main and dessert. On one occasion my daughter and I could not decide which dessert we wanted, and then asked if we could order two each - no problem at all. You left the restaurant feeling pleasently full but not stuffed. - There were snack options during the day available in the Cafe Carinthia. Lunch and dinner were also available in the Golden Lion Pub, we enjoyed Friday fish and chips at lunch time here. Waiter served afternoon tea was available on sea days in the Queends Room, this is not to be missed as the sandwich and cake selection is extremely appetising. We also use the Lido grill, deck 9 stern, at lunch time for fish, burgers and chips etc. - We did not try any of the paid restaurants and were not grills passengers. Room Service - On some mornings, and one evening, we chose to have breakfast and dinner in our cabin. It was such a treat being able to be served just what you wanted for breakfast rather than get up and queue up. The evening menu was not as varied, burgers and pizzas mainly. The room service menu was included in the cruise and not an additional extra, which was very good. Drinks - the bars and deck bars were all welcoming and very good, and we did treat ourselves to an occasional glass of wine with dinner, cocktail at sail away, or cider/beer in the evening or day time. The only issue, is that with the value of the pound to the dollar the cost of drinks is very expensive, especially if you are from the north east of England! If we had not brought our own wine, gins, rums and ports on board, plus mixers, it would have been a somewhat dry cruise! Entertainment - the theatre was exceptional, with proper theatre tiered seating, boxes and an exceptional theatre orchestra!! The ships crew were good (but not exceptional) in the two shows we saw them do. We also saw The Opera Boys both times they performed, they were brilliant. We say a violinist once, she was excellent. There was also a pianist/commedian, Jon Courtenay for the last nights of the cruise who was extremely good. The ball room/Queens Room was a bit of a let down as it was almost like a corridor between the front and back of the ship to one side separating the seating, and there was not enough seating for the passengers who wanted to enjoy the dancing most evenings. There was a ball room orchestra as well, who were also excellent. We did attend some dancing classes during the day and put our steps into practice in the evening when we could. There are some very serious dancers on board, so it did make it a bit awkward for novice dancers if they felt they were getting in the way. Other entertainment we enjoyed was the band Next Steps, both on sailaway celebrations and at the Yacht Club. Also, most evenings, we attended, and enjoyed, quizes in the Garden Lounge and later in the Golden Lion pub - we even won the Husband and Wife quiz in the Golden Lion. As you wandered around the ship in the evening there were other muscians and ensembles to enjoy listening to, such as pianist Andy Law in the Golden Lion, who could play/sing anything. Sea days - My daughter and husband thoroughly enjoyed the talks by Robin Scagett, about astronomy, space and time - my daughter, as a primary teacher she took a lot away from those talks. My daughter and I both enjoyed the inspiring John Peters talk and question/answer session. There was another speaker throughout the cruise, but we did not attend his talks. I went to the beginners bridge classes with Chris Jarosz, which was pitched at the right level. I attended on my own and that was a slight problem as many others attended as a couple, but Chris found solutions to this. I certainly hope to continue to learn bridge. Otherwise, I loved the afternoon social craft group in the Garden Lounge. I did also treat myself to an afternoon in the spa pool, warm loungers and steam rooms but I did not have any spa treatments. My husband attended the ships choir, who gave a wonderful performance on the last sea day. He made many friends through this group. I would say that all but one of the passengers we encountered, or met through groups, were lovely, engaging and warm people and came from all over the world. Aside from what we did, there was a wealth of activities to enjoy on sea days, outside there was a full bowling green and other outdoor sports, plus two swimming pools and 4 bubble pools. Indoors, there were card tables, board games, puzzles and puzzle tables, and a two story library that gave out daily quizes, cross words and sudoko. If you just wanted to relax, there were lots of indoor and outdoor quite areas to relax, read and sleep. Disembarkation - we were going to take our own luggage off, but a very experienced cruiser said to put it out, and explained that at the port luggage was arranged by deck number. She said that you could take yourself off at your own convenience rather than follow the instructions if you wanted to make an early get away - we had a long drive back up north, so got off at 9.00am, and collected our luggage very easily ready for the pre booked taxi back to collect our car from the hotel. Overall, we would definately cruise with Cunard again. A thoroughly enjoyable cruise with excellent choice of activities, ports that we wanted to visit and the chance to meet some fantastic people. Our party only did one shore excursion, my daughter and our friend did the segway in Copenhagen and thoroughly enjoyed it. It was $99, which I could have booked on my own for about $79, but not for the times that were best for our days plans. As my daughter and our friend were novice cruisers we felt better leaving them in the care of the excursion team. Read Less
Sail Date August 2019
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of ... Read More
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of the short cruise. They had been on the ship for a longer cruise running into the short cruise. The food was not as good as we had hoped. It was definitely 3 star. Can't complain about the amount of a available food. You really can eat all day. Staff were pleasant enough but not overly so. The shore trip was well executed but unfortunately the shopping was poor as most shops were closed. Overall it was a good weekend but not value for money. I will try other companies to be able to compare with Cunard. On balance I think that my expectations were too high. Set them lower and you won't be disappointed. Read Less
Sail Date September 2018
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I ... Read More
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I should have been pretty near the demographic? There was no flow between the songs, the vague attempt at a storyline at the start then dwindled and stalled to a halt before the audience could get engaged with any characters that were being developed nicely at the start. If its a review, make it a review, if its a story make it a story, a journey don't mix it. We were on Britannia in March and Ventura in June this year. I think somebody should take a look at whats on offer on P&O, their sets are far in advance of the set you were using. The tiny (for a stage) TV screen starting showing the most uninspired cartoon of fish, suddenly somebody pushed a singer onto the stage, in a mermaid costume, sitting on a fake rock on wheels, it reminded me of a school play. The costumes didn't fit and dancers were pulling at their clothes as they turned away, the styling was uninspired and had no WOW. The sound quality of the band was really badly balanced, has anyone bothered to sit with an audience and actually listen to the sound and whats going on? There was little life in the sound and it made the musicians sound dull and bored. There was so much talent on stage, working hard at getting the best out of what they had been given to work with, being let down by people, who in my opinion are simply not up to the task of producing work that is of a quality that I expected from Cunard. Goodness me, go the National, RSC, go to The Fringe, go see some physical theatre, get inspired, shake it up or you will be left behind, your audience is a lot more educated than you think and its insulting to be served this. Read Less
Sail Date September 2018
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a ... Read More
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a delay in Akureyi. I remember my cruising by QE 2 years ago: in St. Petersburg we could‘t depart; by the way: it has been the same captain Why cunard is not able to remove the known technical problems? I hope they will solve theses problems to the next cruise we have booked with Queen Elizabeth in may 2019: from yokohama towards alaska and to vancouver. I ithink cunard requires too much of this ship. Captain says that we shall have understanding for her decision. This will be difficult because things repeat. Summery: crew- specially in restaurants, bars, on deck and the butler in the staterooms is very courteous and friendly. The german hostess sometimes was arrogant and complacent. The (english) travel tours hostess rattled off the explanation of the trips. Dining in Queens Grill had been excellent; cabin was luxurious and calm. We will return and hope that technical problems will be solved. Read Less
Sail Date August 2018
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one ... Read More
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one crew member for each couple, we were literally waited on hand and foot. The ship is Art Deco style, spotlessly clean and ultra luxurious. The staff were excellent; extremely polite, attentive and friendly without exception on every occasion that we encountered them. The food was abundant and top quality and we had the option of silver service breakfast, lunch and dinner, plus complimentary room service 24 hours a day and a running buffet. That's not to mention the afternoon tea. Every day at 3.30pm, the doors to the ballroom open and 20 waiters emerge wearing white gloves and brass buttons bearing the teapots aloft. After they have taken their bow to light applause, a harpist strikes up, or a pianist or a string trio and they would serve cucumber sandwiches with no crusts, cakes and scones with jam and cream. We also had lectures to attend; the history of navigation, the story of Pinewood studios, an interview with the highly entertaining Captain Aseem Hashmi. And in the evening, there was live music and dancing every night (jazz and swing), plus live acts in the theatre including soloists and groups. The best of these were a male vocal group performing songs from the shows called The Barricade Boys and topping the bill, Will Martin, a Kiwi soloist who performed pop and classical numbers and was an excellent singer and entertainer. He was so good on his evening show, he was brought back by popular demand for a matinee. And that was just at sea; never mind all the exciting ports of call and adventures we had ashore. Stockholm was beautiful and we didn't see half enough of it but had fun in the Abba Museum. And Russia was so romantic and full of history. We had an excellent two-day tour there in a small group delivered by a local guide from Alla Tours that we had booked privately and we saw a great deal of St Petersburg thanks to their efficiency and know-how. We visited the Peter & Paul fortress where the Tsars are buried (including Nicholas II and his family since 1998), the Catherine Palace, the Hermitage, the Peterhof Palace gardens with their fountains overlooking the Gulf of Finland, the Yusupov Palace and the basement where Rasputin was murdered. And there were other highlights; seeing Girl with a Pearl Earring at The Hague, walking the cobbled streets of Tallinn, buying a Skagen watch in Skagen, multiple sailaway parties on Deck 9 accompanied by live bands and much exuberant waving. Loved it and would not hesitate to travel with Cunard again. Read Less
Sail Date July 2017
The itinerary was the main attraction of this Cruise. Booking had been done a previous cruise so all was seem less... The embarkation was quite simple and very rapid papers sent seemed to indicate a 1430 timing but we arrived just ... Read More
The itinerary was the main attraction of this Cruise. Booking had been done a previous cruise so all was seem less... The embarkation was quite simple and very rapid papers sent seemed to indicate a 1430 timing but we arrived just after noon and were soon on board. The cabin/stateroom was as expected and clean and well presented. Luggage arrived as predicted one case then another later on. The ship needs a refit though.Patched carpet tape on panels to secure them a strange smell in the Commodore club reminding one of dirty dish cloths this on several occasions. Dinner the first evening showed up an error that of notified table being already taken this after staff had struggled to find the table it self.The main issue was a 1800 dining time just was not flexible and needs a re think. The evening shows were I'm afraid rather spotty and the fellow in the commodore club was a real low being disinterested sarcastic Cunard this is not the standard one has seen and expected. There were some real highlights in the shows and in the main the staff dancers and singers worked very hard some of the material left them a lot to do. Shore excursions and the sites whilst in Transit were good Oresund bridge and the other one??!!were spectacular. Getting off the ship was our serious concern. Arrangements were changed according to staff;but if this was done then there was no notification and the responsible officer ...not my fault there weern't many staff about anyway...The ship had docked and the insoluable feeling was again well youe here now get off.breakfast in the Britannia was a rush and our disembarkation time was advised as 0945 so we turned up at the Theatre at 0930 approx to find no one no staff no help or guidance either. Onward to the gangway and as anti a cunard member of staff as one would not wish to see.Hopeless. definitely not a regular Cunard experience.. I suppose its a subjective view but do drinks and alternative dining need to be such a rip off Read Less
Sail Date August 2016
This was our first cruise - after 5 years of waffling and faffing about. Started talking about it 18 months prior to our silver wedding and finally went this August with 28th anniversary coming up in December (!) In that 5 year period ... Read More
This was our first cruise - after 5 years of waffling and faffing about. Started talking about it 18 months prior to our silver wedding and finally went this August with 28th anniversary coming up in December (!) In that 5 year period though - we did huge amounts of research via brochures, websites and uploaded You Tube clips and read lots of Cruise Critic reviews - so we felt like seasoned cruisers before even going on our trip. First of all - don't complain about a Cunard cruise being what it is ..... i,e. a Cunard cruise. This may sound blindingly obvious - but having read a really negative review about the Queen Elizabeth on this site - by someone who clearly wanted the opposite of everything Cunard stands for - my first piece of advice is make absolutely sure you have done your homework. Cunard clearly isn't for everyone - and nor should it be - after all, that's the point of having different cruise lines is it not? IF YOU WANT - Art Deco elegance in all public rooms, old fashioned discreet and attentive service in bars and restaurants, interesting speakers, bridge, ballroom dancing, swing Jazz, formal nights, dressing up, and the feeling you are in an exclusive club - then this is the ship for you :) I LOVE Art Deco so was thrilled by the central Atrium that runs up from the main reception (Deck 1) up through Decks 2 and 3 (which is where all the public rooms are and the main restaurant). Our cabin was on Deck 1 so we enjoyed ascending and descending the sweeping staircase - It had a real old Hollywood grandeur to it - and on both the 2nd and 3rd floors you would be greeted by either the sound of a harpist or a lounge pianist - tinkling gently in the background. A cocktail before dinner and then in to the Britannia restaurant for our 2nd sitting at 8.30pm. We didn't find the fixed time dining restrictive in any way - it was lovely to have hundreds of people all filing in dressed to the nine's filling all the tables in this beautiful and elegant 1930's inspired room. The service was exemplary and all 3 courses were delivered without a hitch on each of the 14 nights we dined there. We shared a table with 2 couples who were holidaying together and they were a delight. The food was always good quality, well presented and hot. If we were peckish mid afternoon we snacked in the Lido buffet restaurant on the 9th floor - but always ate in the Britannia for dinner at 8.30. We kept meaning to try one of the cover charge restaurants but somehow never got round to it! Breakfast in the Britannia is super special because you have the same levels of opulence in surroundings and first class service - which feels very naughty when you are eating cereal and a fry up :) Days take on a rhythm on a Cunard liner ..... the daily briefing (delivered to your cabin every evening) tells you everything about the ship's journey and the next port of call as well as a full rundown of all the activities for the next day. There are lots of things on offer with many run on a daily basis - so if you like playing Bridge or doing a quiz or taking a dance class then you can make that a part of your every day routine. We went to some of the talks by guest speakers which were informative and fun. We also made sure we went to the talks given by the excursions manager. These were held in the Royal Court Theatre and were invaluable in telling you about the ports of call and giving a detailed run down of all the different excursions. I took advantage of the Royal Spa pass at $250 for 14 days which gave me virtually exclusive use of a (very) heated pool, heated beds, steam room and sauna. Worth very penny - particularly if you turn up at 8.00m every day as i did (!) By the time you fit breakfast/Spa/brunch/talk/wander about on deck into the day - there isn't much time left before you have to get ready for dinner. The main entertainment is on twice a night - timetabled around the 2 main restaurant dinner sittings. We went at 10.30pm. The Cunard singers and dancers put on 5 different shows in the 2 weeks we were on the ship. There was also a magician, a comedian (both excellent) as well as an opera singer, a violinist and an acrobatic duo who performed Cirque du Soleil style - again - very impressive. The Theatre is sumptuous - absolutely beautifully appointed and you feel you have had a 'night out'. Emerging at around 11.30 there is plenty still going on in the bars and the jazz band are still playing in the Queens Room. We always ended up there with a couple of vodka martinis to finish the evening - listening to a fantastic Jazz vocalist (Michel Chartier) who made you realize just why live music is so special. We had 4 formal evenings - which included the Cunard ball. We were served several glasses of free fizz (which was very nice!). The formal evenings are really the chance to get dressed up to the nine's, so much so - that on the other 10 nights i still found i dressed up beyond what was required for those evenings simply because it felt so good (I am a jeans and T shirt girl at home) - the surroundings were so elegant and it was just THE right thing to do ..... Embarkation at Southampton was a breeze. We pulled up - a man took all our bags and someone else made odf with our car keys. We stood there sans bags, sans car feeling a little silly - then accepted he fact that this was our first taste of being 'waited on' and e'd better get used to it!. Inside the terminal we presented our documentation and were given a letter K to hold. Earlier letters of the alphabet were flashed up on a screen and an announcement made. These were called in quick succession so i didn't even have time to drink my cappuccino before we were on letter K. A few minutes later we were walking down the embarkation gangway and on board. The first thing you will notice (apart from the ship's photographer) - is the 1930's feel - in the woodwork, the panelling, carpets, lighting, and the feeling that you have walked onto something very special. That feeling stays with you throughout the ship and throughout each day you spend on the Queen Elizabeth. It is reinforced when you leave a port of call and little boats come out to see you off and people are taking photos of the ship and waving at you, We were the last to disembark on our final day ( individual timings are by Deck and advised in the daily briefing) - and it gave us time for a leisurely breakfast, a pootle round the ship, some time spent sitting in the sun out on Deck 9, time in the library browsing the papers and a final cup of tea before ambling down to the Queens Room where we were part of a small group of people assigned to disembark at 10.30. We were in no hurry to get off - and we were both glad we decided against the option of an early 7.30 self assisted disembarkation. The leisurely final morning was the proper end to the trip. Oh yes - by the way - we went to the Baltic .... but hey - you can read other reviews for information on the ports of call - what really matters is that you know about this beautiful ship :) Read Less
Sail Date August 2016
This was our 3rd cruise with Cunard and our first trip on Queen Elizabeth (previous trips were on QM2). Once again a fantastic holiday, beautiful ship, fantastic staff and service, and amazing food! I am surprised by other reviewers ... Read More
This was our 3rd cruise with Cunard and our first trip on Queen Elizabeth (previous trips were on QM2). Once again a fantastic holiday, beautiful ship, fantastic staff and service, and amazing food! I am surprised by other reviewers comments about the canteen quality of the food, and lack of choice in the Britannia Restaurant. There were certainly no complaints from myself or my travelling companions and we do consider ourselves to be foodies! If there is nothing for you on the menu, the staff are only to happy to provide you with an alternative of your choice (not that this was necessary for us). I have also read comments about the staff being blunt and rude - again this was not our experience. I also had to make use of the onboard medical facilities and staff for issues with my asthma - the staff were attentive and caring, and were brilliant at making sure that my health improved so that I could enjoy my trip. I sadly overheard more than one passenger complaining about this service - one complaint was because her mother had an accident outside of the clinic hours so they were being charged for an emergency call-out, and the second because the staff wanted to review her face to face and not over the telephone!! The staff contacted me and asked me to go for a review - yes it incurred an additional charge, but what price can you place on your health? Isn't this the reason for taking out adequate travel insurance? Overall, another fantastic trip and I can't wait for m next one! Well done Cunard. Read Less
Sail Date July 2016
Whilst the destination was what we had hoped for, the Queen Elizabeth is a hopeless shambles. We chose Cunard as we have cruised on QM2 previously and that was superb in almost every way. On the QE, waiting staff appeared demoralised, ... Read More
Whilst the destination was what we had hoped for, the Queen Elizabeth is a hopeless shambles. We chose Cunard as we have cruised on QM2 previously and that was superb in almost every way. On the QE, waiting staff appeared demoralised, the Pursers desk was a "cant do" attitude to anything you ask. The Tour desk handed out poor quality maps and information sheets that bore no resemblance to each other. The ship looks tired with peeling paint on balcony furniture, and had problems in St Petersburg, although this was put down to the weather, it didn't explain the work at the stern of the ship at 23:30 when we should have set sail at 18:00. Some serious vibrations at the rear of the ship. The cabin was clean and satisfactory. Dining: Britannia Resturant: The Maitre de was arrogant, poorly prepared food, served in a rush because they were too few waiting staff. Lido Resturant was in contrast more relaxed, better food and better service. Entertainment: Only two shows came anywhere near acceptable. Cunard you really need to look at you choreography for your own dancers, it was somewhat weird and dark, one show was set as a Dance Agent interviewing dancers and giving jobs to those that appeared to please him????? Very weird concept to put in a show. Whilst the dancers were good, they were working against the odds with the weird choreography they were given. Again just very poor compared to QM2 Service: This ship has a "Cant Do" attitude. Whenever you ask someone something they pass you off saying you need to speak to "xxx". NEVER taking ownership. Particularly the Pursers Desk. Ports were fine with the exception that the ship skipped Skagen altogether, effectively we spent 5 days at sea after St Petersburg, WHICH WAS VERY BORING! Why do Cunard charge for shuttles to town? In Tallin they charged $6 to travel 1200 mtrs. Most people walked to the town, but it seems a con to charge the less abled to travel 1200 mtrs. Disembarkation was a complete and utter shambles, Because the ship was very late arriving at Southampton, many poeple chosed to Self Disembark. Cunard knew the numbers but took no action to control the queues, it was an unsupervised bun fight to get off the ship. I would never travel on QE again Read Less
Sail Date May 2016
Overall, we were thrilled with our Baltic Cruise on the Queen Elizabeth. This is my third cruise with Cunard (my husband’s 2nd) – Queen Elizabeth II, Queen Mary II and Queen Elizabeth. Embarkation was handled in very professional ... Read More
Overall, we were thrilled with our Baltic Cruise on the Queen Elizabeth. This is my third cruise with Cunard (my husband’s 2nd) – Queen Elizabeth II, Queen Mary II and Queen Elizabeth. Embarkation was handled in very professional way. I had to be in a wheelchair, and we were treated with respect and kindness. SHIP OVERALL: We thought the common areas on the ship were beautiful. We did not spend any time out on deck except for talking a walk. DINING: We dined in the Britannia Restaurant. Our servers, Mohammad and Angel, were top notch. They anticipated and attended to our every need. The wine steward, Subbu, always had our wine waiting for us. We were never rushed during dinner. The menus were varied and interesting, with the food beautifully prepared and presented. We ate in the dining room every night. George, one of the head waiters, was so friendly. He made it a point to talk to us every day and night. We ate all of our meals, except two lunches in the Golden Lion Pub, in the dining room. We were especially impressed with George, head waiter for seating at breakfast and lunch, who remembered that I could not sit near a window and that I was very sensitive to glare. He made sure that my dining experiences were always wonderful. We walked thru the Lido Restaurant – it was always crowded with few tables available. We prefer the dining room and the service that is provided. A suggestion we would make is that they prepare meals that correspond to the ports that we are in. (Example: Swedish meatballs while in Stockholm or a Russian dish while in St. Petersburg.) ENTERTAINMENT: We did not attend any evening entertainment on this trip. DAY TIME LECTURES, ETC.: We attended a Ship’s Tour the first full day on board – great overview. We were very pleased with all of the port lectures. We were thrilled to learn all about Carl Faberge and his famous Imperial Eggs, Baltic Amber, Russian Lacquer boxes; the Matryoshka Dolls, and Russian Folk Art. I especially enjoyed the lecture by Connie Fisher; what an inspiration she is to all. PURSER’S OFFICE: This is where we had the biggest complaint. It seemed that whatever you asked them, they did not know the answer. They could not answer questions about current weather in port, Wi-Fi in any port terminal, names of head waiters in the dining room, getting off with wheelchair assistance, additional tipping for certain members of staff, etc. This was very disturbing. PORTS: For the most part, we did our own thing in every port except in St. Petersburg. Cunard provided shuttle service into each port. We were told there was a charge for this service. However, we were never charged anything on our account. St. Petersburg: To all cruise ship passengers, please do not let your cruise ship tell you that you have to book all of your shore excursions for St. Petersburg thru them. They will tell you that it will be very expensive for you to book because you need to apply for a Russian visa. This is simply not true. My husband and I did some research before our Baltic cruise on the Queen Elizabeth in May 2016. We interviewed 3 local tour companies for St. Petersburg with high ratings on Trip Advisor. We sent them each a list of the sights that we wanted to see and asked for quotes. We wanted a tour customized for the two of us with our own guide and driver. I knew that I did not want to be on a bus with 20 to 30 people or even on semi-private tour with 16 people. All three of the companies that responded were excellent and gave us very similar quotes. Each would handle all the details, including getting the visas/permits for entry into Russia. We went with SPB tours because they were rated #1 on Trip Advisor and also because they said they would provide a wheelchair for me in case I needed it (which I did). We knew we had a limited amount of time ashore (2 days - June 8 & 9) and wanted to make the most of it. We went ashore each day at 8:00 AM. Our guide, Katryn, an art history major, was waiting for us. She has worked for SPB Tours for 6 years. Our driver, Alex, was also very nice. He has been driving tourists around the city for 15 years. They had a Mercedes van for us. Even though we were told by Cunard that the day would be sunny and lovely, it was not. We had sunshine for about 3 hours, and then it poured rain. SPB provided us with lovely orange rain slickers and umbrellas. I have written reviews of all the places we visited on Trip Advisor. We were with Katryn and Alex for 9-1/2 hours each day. The total cost for this tour including all entrance fees, etc. was $1,150.00 for the two of us, plus tips for the guide and driver. We saw so much more of St. Petersburg than we would have with a cruise ship tour and at our own pace. We went into the following sights: Church of the Savior on Spilled Blood, State Hermitage Museum & the Winter Palace, St. Isaac’s Cathedral State Museum & Memorial, State Russian Museum, Faberge Museum, Peter & Paul Fortress, Peter & Paul Cathedral, Yusupov Palace on Moika, Eliseyev Emporium, the local Harley-Davidson dealership, Singer Building (it was the American Embassy during World War I), Malaya Sadovaya Ulitsa (Small Garden Street), Fountain Ball, Nevsky Prospekt street, Church of St. Catherine of Alexandria (oldest Catholic Church), Singer Café, Sadko Restaurant, Ploshchad Vosstaniya (St. Petersburg Metro), Moscow Rail Station, Vitebsky Rail Station, Rostral Columns, the University Embankment, and an hour cruise on the Neva River with great commentary. We never waited in a line anywhere. Our guide, Katryn, was quite knowledgeable and explained everything as we drove by the different sights. We were able to see the following places on our sightseeing tour: Palace Bridge, Palace Square, Alexander Column, Kazan Cathedral, Neva Embankments, Anichkov Bridge, Bronze Horseman, Trinity Bridge, Monument to Catherine the Great, Monument to Nicholas I, Egyptian Sphinxes, Senate Square, Egyptian Bridge, Annunciation Bridge, Blue Bridge, Bridge of Kisses, Red Bridge, Senate and Synod Building, The Moscow Gate, Academy of Fine Arts, The Stock Exchange, Hero City Obelisk, Lions on Palace Pier, The Hare Escaping Flooding, Bolshop Gostiny Dvor (famous shopping center), The Summer Garden, The Summer Palace, River Fontanka Embankment, and the Zimnyaya Kanavka Canal. So as you can see, we had an extensive tour of St. Petersburg. We highly recommend SPB Tours to everyone. They are professional, courteous, and provide a wealth of knowledge. Customize your own tour and treat yourself - you will be thrilled. DISEMBARKATION: We had a terrible time getting our luggage tags from the Purser’s Office – my husband had to stand there and insist that they give them to him or he would not leave. They finally did. Because of a delay leaving St. Petersburg, we arrived late in Southampton. This turned into a nightmare for many. We had to vacate our cabins by 8:30 AM. After breakfast, we had to find a place to just sit and wait until we could disembark, which we finally did at 12:30 PM. This is the first time we actually saw so many people. Fortunately, we were on the first bus to Heathrow, so we did not miss our flight to the USA. WI-FI: Wi-Fi was terribly slow – took forever to connect and could not connect to our email server. Read Less
Sail Date May 2016
Having had 2 previous cruises with Cunard on Queen Victoria,our Baltic Cruise on Queen Elizabeth was a let down. Sometimes the staff were offhand or just plain rude, the variety of food limited and fresh supplies ran out towards the end of ... Read More
Having had 2 previous cruises with Cunard on Queen Victoria,our Baltic Cruise on Queen Elizabeth was a let down. Sometimes the staff were offhand or just plain rude, the variety of food limited and fresh supplies ran out towards the end of the cruise. Our statement was as expected and the bed extremely comfortable. The service from our room steward was faultless. On board entertainment was varied in quality but generally okay. The pianists (meant as background music) in the Golden Lion & Commodore Club were rather loud and made conversation difficult. Singing badly seemed to be the only talent of one of the entertainment team. Sadly we arrived at most ports on the itinerary at least an hour late (even with time zone adjustments) & with large numbers of passengers using the 15 day cruise for for mini cruises, embarkation & disembarkation was chaotic and the on-shore tour passengers suffered delays or curtailment of their trips. Passengers commented that It was like being on a busy cross channel ferry & clearly the staff were very stressed. Apart from St Peterburg the on shore tours were poor value for money and badly described.he content of some trips was very poor - tour for the sake of it because we're here & it's an opportunity for Cunard to make more money. Cunard prides itself on how quickly the Queen Elizabeth was built. Sadly the quality of the build is starting to show with wood veneer panels in the corridors starting to bubble & come unstuck. The seals on some large windows in the public rooms have failed and slipshod repairs with daubs of mastic are evident. Rust is showing through in many places the proud Queen Elizabeth seems in parts to be a very shabby lady. Read Less
Sail Date June 2015
This is our second cruise on Cunard, the first being our first ocean cruise being 22 nights on Queen Mary 2 in 2012. In between we have been on 4 other cruises with Celebrity. Queen Elizabeth is Cunard's newest ship first entering ... Read More
This is our second cruise on Cunard, the first being our first ocean cruise being 22 nights on Queen Mary 2 in 2012. In between we have been on 4 other cruises with Celebrity. Queen Elizabeth is Cunard's newest ship first entering service in 2010, and overall, the standard of service fell way below expectations. Our stateroom and the attendant staff were as expected, but the main complaint is the casual dining area, the "Lido Restaurant". The available variety was poor and predictable to the point of boring, however the quality of what was presented was generally acceptable, but some choices such as the Pizzas are quite disappointing. Wine on cruise ships is always a topic of complaint, but any seasoned traveller will know that the bottle which costs $10 in the local bottle shop will be $50 to $60 on the ship. We knowingly purchased such wine in a "Wine Package", which had a selection of 7 whites and 7 reds (no sparkling), but Cunard have made this package rather difficult to use. For example, if you come back from a shore excursion and decide to have a quiet drink on your balcony - forget it. Unless you had been caught on this one before, you need to have ordered a bottle from your package the night before. If you thought you would like a selection of cheese, crackers and nuts to have with your non existent drink, forget that too! There is cheese available in the Lido at breakfast, but in 16 days I have not seen a cracker? Entertainment standards also seem to be deteriorating. There is a general term being used in conversation in that everything is being "Carnivalised", a term which refers to the penny pinching managing priorities of Cunards owners - Carnival Cruises. This observation is not exclusive to Cunard ships, our experience would suggest that Celebrity are even somewhat further ahead in the pursuit of perfect penny pinching. Coming from a country where everyone is apparently descended from convicts, I am not a great fan of Cunard's heavy perpetuation and promotion of the old British "Class" system! (Unless it applies to me). Sure, have suites, wine, fruit, Internet etc perks for loyal customers and those who pay more, but be discrete. Areas roped off with a sign stating "this area reserved for the exclusive use of Queens and Princesses..." is what started revolutions in France and Russia! Read Less
Sail Date May 2015
This voyage was a 4 night cruise from Southampton to Hamburg and back, and was my 6th cruise with Cunard and 4th aboard Queen Elizabeth; definitely my favourite ship of the fleet. Now I've experienced Britannia, Britannia Club and ... Read More
This voyage was a 4 night cruise from Southampton to Hamburg and back, and was my 6th cruise with Cunard and 4th aboard Queen Elizabeth; definitely my favourite ship of the fleet. Now I've experienced Britannia, Britannia Club and both Grills on Queen Elizabeth I thought I should share my thoughts of the ship. This cruise was in Britannia Club. Embarkation: Delayed, however this was due to passengers not adhering to their embarkation times and arriving 3 hours early. Passengers with embarkation times of 2pm who had arrived far too early boarded before me (my check in time was 12.30). Disappointing, however, I was reassured by the lady at check in that embarkation times are to be strictly enforced from the summer as the changes to the terminal, luggage and check in process are completed. The check in process and security checks were however efficient and quick; as I have always experienced with Cunard. Accommodation: Comfortable, not huge but plenty of space for most voyages. I feared I would miss the Q4 penthouse I had enjoyed on my previous voyage but I didn't. The larger suites are superb if you can afford them but the standard staterooms are still perfectly adequate. The stateroom was spotlessly clean including the bathroom; this was maintained by an excellent steward throughout. Complimentary chocolates and dipped strawberries are a welcome extra touch for Britannia Club staterooms. Also had 2 bottles of Pol Acker sparkling wine (not sure if this is a blessing or a curse!). It also has a spacious balcony and is on deck 8; not ideal for the stormy seas which followed as rolling movement is worst here. The safe was not working initially but this was promptly rectified by the steward when he came to introduce himself and check we were happy with everything; another pleasant surprise as many stewards do not do this. Food: I was not sure what to expect from the Britannia Club restaurant as there was some conjecture as to whether the menu was identical to Britannia and whether there was an a la carte menu as there is in the grills. I was pleasantly surprised. There was a small a la carte menu; ideal if nothing suits you on the main menu. It was far inferior to the grills a la carte menus but Britannia Club is a great deal cheaper. Cunard menus have been getting a bit repetitive on previous cruises. It was almost as if they heard my thoughts and catered accordingly; on the 2nd day onwards plenty of dishes appeared that I had never seen before. All of the food was very nice. Some dishes better than others but all enjoyable. The menus are the same as Britannia but were all very pleasant; I would highly recommend the smoked salmon bagel and poached haddock for breakfast. The restaurant itself is wood panelled and stylish; comfortable and cosy, with a more intimate service than the Britannia restaurant. It is also single seating which does make dinner far more relaxed than being fixed at 1 of 2 times. The Verandah restaurant was also absolutely sublime, and also has a new menu. The food here is Michelin Star standard and is extremely good value. The complimentary cleansing champagne sorbet served before the main course is delicious and refreshing. The restaurant itself is beautifully appointed with excellent service. The Lido buffet was slightly disappointing. I only eat here for snacks but noticed how it lacked the mountains of smoke salmon that was available on QM2 in the King's Court. However there was still plenty of choice. Bars and Main Rooms: The Queen Elizabeth is a beautifully appointed ship; far better than QM2 and Victoria in my opinion. The widespread wood panelling and art deco pays homage to the great liners of the past but it does not feel too old and out dated. It is warm, comfortable and relaxing yet still an ideal, stylish setting for formal nights. The Commodore Club is beautiful and used to be my favourite bar on QE with views over the bow of the ship, however service here was slow with too few staff on this cruise. The ambience however remained fantastic with evening music well suited to the setting, creating a lovely atmosphere. I spent more time in the midships bar (which has become QE's champagne bar in all but name). Situated in the Grand Lobby it is also stylish and comfortable with much better service and an enjoyable selection of Veuve Cliquot champages. Much is said about the high prices of drinks on board. They are similar to London bar prices; not cheap but not overly extortionate. Entertainment and Activities: I rarely indulge in the organised shows and other activities, nor pay much attention to them as they are aimed at an older generation (I am 21 years old). However I find Cunard's ships wonderfully relaxing and ideal if you are happy to eat, drink in a refined atmosphere, sleep, read, relax in the pools and hot tubs and wander the decks enjoying the sea air. I did book a private box for the Beatles Experience one evening. Boxes are very good value in my opinion as you receive a half bottle of Veuve, champagne truffles and pre show finger deserts, as well as the box. The Beatles tribute was superb, far better than I anticipated. The ship does offer a large library and a card room with board games as well as a games deck. You will find a gym on deck 9, which with a good variety of equipment. My partner and I enjoy getting up early and spending time here before relaxing in the spa and having breakfast. The Royal Bath House is an exclusive area that you must book for the whole voyage on short cruises. To prevent it being overcrowded passes for only 30-40 couples were sold on this voyage, and cost $200 for 4 nights; good value in my opinion it you make use of it. The bath house is very relaxing until you turn the large jets on which are far too loud and stay on for ages. It is very easy to fall asleep on the hot stone beds looking out to sea through the floor to ceiling windows. Ports: As for Hamburg, it was raining so we didn't do a great deal here but the Miniature Wonderland is excellent and well worth a visit. The British tourists all got very excited when a model BA Concorde took off with superb sound effects. There was bad weather with high winds and heavy seas delaying our return to Southampton. We were kept fully informed by the Captain and free telephone calls were available for all passengers needing to amend travel arrangements. Lunch was also provided on the last day (although many dishes bore an uncanny resemblance to the room service menu). Despite being a cruise ship (not an ocean liner like QM2) the QE was very stable in the 8 metre waves we experienced in the English Channel. To conclude, this was an enjoyable cruise and most passengers seemed happy. One gripe is that I wish the dress code was better enforced; one couple walking into the Commodore Club looked like tramps and I am not exaggerating! Virtually everyone in the Grills only areas dresses correctly. Elsewhere it is only a handful that are scruffy but many do stretch what is acceptable dress somewhat. The service can be lacking sometimes but is generally good. Cunard is ideal for anyone that wants a relaxing cruise in a refined atmosphere who enjoys formality in a stylish, traditional setting. I look forward to returning to QE in August for a cruise to the Fjords. Read Less
Sail Date January 2015
When we heard that Cunard used US currency, we expected most passengers to be American. We had seen movies of blue-rinsed widows spending their dead husband`s life insurance. We concluded that this would still be preferable to an English ... Read More
When we heard that Cunard used US currency, we expected most passengers to be American. We had seen movies of blue-rinsed widows spending their dead husband`s life insurance. We concluded that this would still be preferable to an English football crowd. So with some apprehension we took 7 days to the Norwegian fjords, having discovered that the QE was actually less costly than taking a flight to Bergen and the Norwegian coastal ferry. Norway must be the most expensive place in Europe and to get to the fjords by road is an endless journey down twisting narrow roads, with passing places, and ultra costly hotels. The QE with its very high decks is certainly the best and probably least expensive way to see these magnificent southern fjords: especuially if you take a late booking. We took only one Cunard excursion, to the Briksdal glacier, because it did not seem possible to get there any other way. It is a long and steepish trek after you leave the ludicrously expensive souvenir shop, which was crowded with Japanese. It is well worth the effort and a lot of fun You can go both up and down by diesel tractor, but this quickly gets booked out. The weather was cool and overcast with temperatures mostly just over 10C. At the glacier, we paddled rubber dinghies over gratingy ice and wrapped our parkas and hats around us. This was novel. Autumnn starts in early August on the Norwegian tundra. Bergen is attractive with much of the old German town well preserved. The accommodation for Hanseatic traders, was comparable to an English boarding school, and the guide was very well informed with perfect English.. You can walk or take a hop-on bus in Bergen. Service failed in the afternoon and we had to walk back to the ship. Both Bergen and Stavanger have unusual museums dedicated to oil extraction and fish canning. Much more interestin than you may think. Unless you pay huge prices for a hamburger or a weak coffee there is not much to tempt one into cafes or restaurants. We took the cog railway up to the heights above Bergen and ate some of our breakfast cheese and rolls in a rare moment of sunshine in the woods. Norway is very beautiful and these towns are small and quiet. Olden, the stop for a waterfall, which we did not visit as we had seen so many from the ship, is even quieter with the air of a tiny holiday village, out of season. Nothing opened until two hours after we had landed in the QE lifeboat and then the coffee was costly and tasteless. QE`s own Olde English tea service was far better, with its cucumber sandwiches and waiter service. But Cunard should discover the teapot. Norwegians are pleasant and not grasping - actually most of those working in part-year tourist jobs are from Eastern Europe, as are most of the waitresses on QE. The waiters are Phillipinnos. .Service generally was good except in the Brittannia restaurant where too many courses had to be served by too few staff and plates tended to be slapped down, without listening to requests. Few of the passengers were American - we shared a table with one married to a Briton and two other British, who were ideal companions. We also met pleasant and educated Welsh, English and Americans. The top cabins were all taken by Japanese who kept to themselves, but were up before dawn because of jetlag and tended to hog the early ferries ashore. They kept to themselves in QE`s concealed first class which can only be accessed by the right card. We took the precaution of bringing US dollars and Norwegian krone aboard, which we had to pay into the cashier in exchange for a card, used for all purchases. We also brought scotch, vodka and wine on some of which we paid corkage in the excellent Verandah restaurant.,It was still cheaper than Cunard`s. It had outstanding and friendly service and a willingness to change dishes that conflicted with allergies. Food generally was very good, especially the seafood, sourced from all over the world. Drink prices are extortionate especially as your card is used to add 15% to the cost of everything consumed on board, and your cabin fee. This helps to make up the pay for the crew who are confined to the ship for nine months at a time. One asked about gaining asylum in Britain. As we passed down Southampton Water on the first afternoon, the bar staff with mobile trolleys were doing a fine trade in champagne miniatures. I guess that as it was supposed to be the Captain`s Departure party, most passengers thought this was free. They would have had a shock. Even a small glass of wine cost $12 and bottles were all over $36. Excursions were also very costly, but could be avoided without loss of interest except to Briksdal. Off Norfolk we were suprised to hear a single blast for the ship`s siren at around midday. This is the signal for a turn to starboard. The ship turned immediately and sharply. On rushing to port we saw a very solid gas rig, not much more than a ship`s lengtt ahead. We enquired politely of the captain later that evening, but he just looked away. Apart from people asleep on the Bridge, the ship functioned well with boarding and even disembarking reasonably efficient compared to much smaller ferries. Photographers were a pest and dancing classes were hugely over-subscribed. But we met only one football lout, and two very rude Israelis - far fewer than we had anticipated. The self-service Lido restarant was chaotic, especially at the coffee and tea counter, but there was far less barging than on ferries. This is the best way to see the Norwegian fjords. But take some of your own drink and tea kettle, arrange your own shore visits and change your dollars before you board. Overall it was much better than we expected.   Read Less
Sail Date August 2013
This was truly a most beautiful amd relaxing destination. The scenery was breath taking and I would highly advise anyone to take this cruise. The Queen Elizabeth is an experience in itself and a most beautiful ship. The decor is stunning ... Read More
This was truly a most beautiful amd relaxing destination. The scenery was breath taking and I would highly advise anyone to take this cruise. The Queen Elizabeth is an experience in itself and a most beautiful ship. The decor is stunning and very art noveau . Cleanliness is of a very high standard and the majority of the staff are very friendly. However we did find that our cruise last year on the Adonia could not be faulted atall where the staff were concerned. Some of Cunards staff struggled to smile. The evening dining staff in the Brittania restaurant were amazing and Very friendly, attentive and just wonderful. On arrival day Service from port to ship was amazing . The only negative comments would be with the Spa on board ship. We found the treatments fantastic but be very aware of the hard selling of products after treatment. Absolute extortionate prices and tried to sell my husband of 64 eye cream! We were put off by this and decided not to have anymore treatments . We felt pressured which took away the feeling of relaxation. Overall an amazing experience. Thank you Cunard Read Less
Sail Date August 2013
Embarkation at Southampton was smooth, orderly and very quick, grill passengers being boarded first. We embarked just after midday, and were in our deck 8 penthouse suite within minutes. The suite was beautiful - very large, elegantly ... Read More
Embarkation at Southampton was smooth, orderly and very quick, grill passengers being boarded first. We embarked just after midday, and were in our deck 8 penthouse suite within minutes. The suite was beautiful - very large, elegantly furnished with a separate sitting room area and bedroom area, a large walk-in dressing room area with more than adequate hanging space and drawer space, superb marble bathroom with jacuzzi bath, glass-fronted shower room, and separate toilet area and marble coutertop with washbasin. Superb large balcony the full width of the suite with french window and large picture window, furnished with 2 sunloungers and a table, and ample room to walk around. Our butler Marshall and stewardess Dexie introduced themselves. Dexie kept the suite spotless throughout the cruise, and Marshall looked after us in a 5 Star way, regularly replenishing our bar with our choice of alcohol and our fridge with our requested soft drinks and twice daily ice bucket. Canapes were promptly delivered at 5pm. We dined in the Queens Grill which was absolutely superb - intimate and elegant. We had requested a table for two which we got, but were pleased that we got on so well with the couple at the next table who were a delight and great fun. Most tablew were for two, with only perhaps 2 or 3 for six. Our main waiters Joe and Andrew were so attentive - nothing was too much trouble. Our wine waiter vellen was always on hand, smiling and keeping the wine flowing. Our head waiter Ali was always on hand to give recommendations and oversee the presentation and quality of the food. Both the table d'hote and a la carte menus were superb, and you could interchange between the two. The quality and presentation of the food was equal to top-class restaurants in both London and New York, and because the surroundings were so elegant and the standard so high there was no need to sample any other eating venues on the ship. The Grills Lounge was superb, and the Grills Concierge Thiago was most helpful. Overall the ship is beautiful with an art deco theme running throughout which reflects the splendour of the old Cunard Queens. She is spotlessly clean and still looks brand new. Some public rooms don't seem to work too well yet - the Queens Room is a bit institutional(unlike the QE2 and QM2), was often fairly empty, as was the casino. The Commodore club was a lovely venue for meeting up with friends for drinks, and the Yacht Club was terrific fun as a nightclub playing 60's and 70's hits with a great mixture of passengers. Wonderful ports of call - hadn't realised just how interesting the Baltic was. The star was of course St Petersburg - a mindblowing cultural experience. We had originally booked the Cunard 2-day tour, but on closer inspection we realised that there were certain main sites we would only "pass by" and not actually visit. So we cancelled this, and after doing a lot of internet research we booked the 2 day grand tour with Alla Tours - apart from being cheaper than Cunard, we got to actually visit all the sites we wanted to see with a wonderful English speking guide Angie and very importantly maximum 16 persons in comfortable minibuses. we had priority entrance to all sites, much to the annoyance of other queueing cruiseship tourists, including those on Cunard tours. Stockholm is a beautiful city with a visit to the Vasa Museum and absolute must to see Sweden's 98$ preserved version of the Mary Rose. Tallinn is an Estonian jewel which is easily done on your own. The sailaway from Warnemunde was an unforgettable experience. The other ports were interesting in their own rights, but not as outstanding. The onboard entertainment was OK, and we felt that the shows could have been a little slicker to appeal to a more sophisticated travelling audience. Apart from the New Zealand tenor who was excellent, the singers were middle of the road, and not helped by an overloud orchestra. The dancers were of a much better standard. Shows on the QM2 were slicker and much better executed. Daytime activities, especially on at-sea days were OK to a certain extent but could have been more diverse. The watercolour classes we loved, and will carry on with. The "talks/lectures" were very mediocre and not very well presented. Overall - a wonderful cruise on a beautiful ship, with the added advantage of fantastic weather throughout. Cunard has still maintained a high standard of cruising in classical surroundings which is fast becoming difficult to find in today's cruise market. Well done, Cunard - please don't drop your standards. Read Less
Sail Date August 2013
My partner and I sailed on 10th Aug 2013 from the port of Southampton. We booked to go on the Cunard Queen Elizabeth in a Balcony stateroom for 8 nights. Our Destination was to Norway on a Fjords and Waterfall Cruise. Here is our ... Read More
My partner and I sailed on 10th Aug 2013 from the port of Southampton. We booked to go on the Cunard Queen Elizabeth in a Balcony stateroom for 8 nights. Our Destination was to Norway on a Fjords and Waterfall Cruise. Here is our experience with this cruise: Embarkation- We went to the port of Southampton early in the morning, having travelled from Kent. We arrived in Southampton at around 10.30 and after a look around the town ( to kill time before our allotted time to embark) we drove down to the main terminal. We were showed where to pull up in the car, from very helpful dock attendants. We had booked for our car to be valet parked and looked after while we were on the cruise. I would highly recommend this service ( cruise and passenger service) we had no problems with them and as soon as we pulled up a team of porters took our luggage and a car park representative came and within minutes the car was driven away and we entering the terminal. Once inside check in was quite quick. We were given our key cards and once passed security we had our picture taken before going on the gangway to get on the ship. ( I felt though the photographs were a little forced on you. And I believe that you should have the option to say no and walk onto the ship) anyway, we were greeted be a small team of ships company and they told us directions towards our cabin. We then got in the large lift to Deck 6 and found our cabin with ease. Cabin- We were in Cabin 6163 a starboard side Balcony cabin. we placed one of our keycards into the slot to turn the electricity on and we were quite impressed with the room. we had a super large comfortable bed ( which could fit 3 persons in, it was that wide) and nice writing desk and two seated sofa. A large TV and mini bar. In the bathroom, it was quite small but equally well equipped. a shower, toilet and basin with storage facilities and complimentary little lotions and cotton buds/pads. The Balcony was of quite good size and gave excellent views. Our Cabin Stewardess Valentyna was very attentive and very friendly and approachable. She came in twice daily to make the room up and turn down our bed at night. it was quite remarkable as we never saw her do it. we went down for breakfast ( at different times each day) and when we came back, the room was spotless. the same was in the evenings unless we decided not to leave the cabin. Dining- We were assigned to the Britannia restaurant ( the main dining room) and as requested by myself before the cruise, we got our two seated table in a secluded area of the room. our waiter Edward was a very nice chap whom was informative and did not rush you when making choices. our wine waiter though, we found quite in your face and rude. questioning you as to why we were not in the dining room sometimes through out the voyage and why we did not buy lots of wine!! because of him, we only ate in there twice through the whole voyage. We instead dined in the Lido Restaurant and buffet. The food in there is the most loveliest food ever. a wide selection and self serviced, you were not questionable to anyone and the fresh pizza opens were the best!! a must try. Room service was excellent and we had a few room service breakfasts, which is complimentary to all guests and staterooms. Entertainment- very good. going to the theatre felt like you were in the West End. The ships singers and dancers were quite good but a little repetitive with moves. perhaps I noticed it more as I'm an ex West end performer. We on one formal night booked a private box. at an extra charge but well worth it. we had champagne chocolates and a small bottle of pink Champagne. we had pre Theatre nibbles and was escorted to our box by a bell boy. very nice. There is also a very large ballroom for all you ballroom pros which has a house band with it. Facilities on board- On the whole pretty good. The swimming pools and whirl pools were lovely. nice and warm and the decks were not that busy. Even in the heat. you were always guaranteed a lounger. The select coffee bars were competitively priced and the staff were fast and friendly. Alcohol on board was not over priced for what we wanted and a sunset Blush cocktail is a must. I had three and they certainly hit the spot. The ship had a selection of shops and a casino. and there were quizzes and Bingo in the Golden Lion pub. Our itinerary was a little more to be desired. our ports of call were Stavanger, Burgen, Gieranger and Olden. 1st port. Stavanger- a healthy little town with a selection of shops and places of interest. it only took us a couple of hours to look around it and went back onto the ship. 2nd port. Olden- Beautiful but boring. you are here for the longest time from 8am- 5pm and it was literary like 'Little house on the Prairie' with less interesting people and even less amount of buildings. the scenery was lovely and waterfalls and streams were also good. we, as most passengers on the ship, lasted about hour and a half to two hours before heading back on board. 3rd port. Gieranger- A personal highlight and what sold this cruise to me. it is a stunning little town, deep in the Fjords. we went passed the seven sisters waterfall and I got my picture taken with it in the back ground. At this port it is a tender boat port. Queues off the ship were not that large and 4 boats were used to get us to shore. A delightful array of shops and quirky houses. We walked up a long road and the views were breath taking. though the walk almost killed me!! 4th and final port. Burgen- The larger of the ports of call. we were so glad that this one and not Olden was the last port. A large selection of shops and things to do. Including going up in a cable car to the top of a mountain. Sea front orientated place with a large fish market and market. Sea Days- A wide variety of entertainment options available including an afternoon Cinema screening in the Theatre. There was also Bingo and quizzes in the Golden Lion Pub and enrichment talks from special guests on board. Afternoon Tea was always served everyday between 3.30 and 4.30 in the Queens room. Results On the whole, a very enjoyable and luxurious cruise ship, highly presented and the majority of the staff were very helpful. we have decided that next time, we want to come back to Cunard but purchase a Princess or Queens Grill stateroom so we can have access to all areas of the ship. We would say as a first time cruise on this cruise ship line, to go on the Norway itinerary to see if it is for you. One thing I will say, It is a class ship. What I mean by this, it is set into two classes. First and second. First Class- Queens and Princess Grills and maybe Britannia Club rooms Second Class - Balcony, Outside View and Interior Staterooms. you can tell who is in what class in terms of the rudeness to staff and the high almighty attitudes they process. ( from the first class) I had to on several occasions pull rank on some First class passengers for the continual rudeness and disregard of others, both staff and fellow passengers. ( I am not saying all Queens and Princess Grills guest are like this, but there are a select few and from myself coming from a privileged and aristocratic background with title, I can say this) We are looking forward to our next cruise with Cunard.   Read Less
Sail Date August 2013
This is our second Cunard Cruise having done a 30 day cruise on the Queen Victoria in South East Asia and China. We went with the same Cruise friends as previously , and it is our opinion that their standard have dropped. This may be a ... Read More
This is our second Cunard Cruise having done a 30 day cruise on the Queen Victoria in South East Asia and China. We went with the same Cruise friends as previously , and it is our opinion that their standard have dropped. This may be a symptom of the over problems Carnival are having with their various Cruise Lines? Clearly they are having some crewing problems.The Service was either excellent or very poor. They appear to to many inexperienced crew trying to be trained by the more experienced crew that stretches their limits. Similarly the food standard in the Britannia Restaurant was either good or very poor at times. The fish meals were excellent but the beef was of a very poor standard - tough as old shoe leather. Now the Wine List issue. We selected wine from the list showing the vintage only to be presented with much younger wines. For example the List was showing 2006 -2008 wines and when selected the wine waiters presented 2011 -2012 wines. This did not happen just once but 4-5 times. When finally complained to the head Sommelier the only excuse was that this is what the Company had supplied and the Wine List had not been reprinted for some time and there was not no adjustment for the very young vintages. This is not good enough for a Cruise Line such as Cunard . In legal terms in deceptive and misleading conduct. The Shore trip standard and advice was very poor when compared to our previous trip on the Queen Victoria . Their was very little information regarding independent touring/visiting. It was all about selling Cunard's expensive shore tours. Talk about trying to " clip the ticket" ,these guys are experts in up selling. Overall a disappointing trip with dropping standard. Read Less
Sail Date July 2013
Ignore check-in times provided by Cunard. 'Everyone' arrives at the check-in ASAP and are given the next available check-in tag. Take USA & continental EU electrical socket adaptors + an extension with several sockets - if ... Read More
Ignore check-in times provided by Cunard. 'Everyone' arrives at the check-in ASAP and are given the next available check-in tag. Take USA & continental EU electrical socket adaptors + an extension with several sockets - if you have several items to charge. Service in Britannia was okay. The food was only good. I have only been on one other cruise, which was the QE2. The food and service standards on the QE were nowhere near as good as on the QE2. Some of the food on the QE tends to be salty. You have to ask for vegetables. The vegetables provided were good. I have no confidence in the surcharges/tipping system. Is the 15% surcharge on all drinks shared equally between all bar staff? Exactly who is included for a share of the fixed daily charge? Is it shared equally between all staff? Putting the charge to the customer on the cost of the cruise would be a sensible method to collect it. Not everyone uses the drinks service (???), but everyone eats and sleeps in a cabin, so add the service charge to the cost of the cruise - not a retrospective charge. Read Less
Sail Date July 2013
Just returned from a lovely holiday on the Queen Elizabeth cruising the fiords and north cape, really felt I had seen something of Norway by the time we returned, not something that can be said for all cruises. Travelled with Cunard on ... Read More
Just returned from a lovely holiday on the Queen Elizabeth cruising the fiords and north cape, really felt I had seen something of Norway by the time we returned, not something that can be said for all cruises. Travelled with Cunard on the Queen Victoria two years ago to the Baltic, a superb holiday no doubt enhanced by the fact that we were able to travel in the Grill on that occasion, nevertheless went with an open mind and found the Britannia Restaurant had other benefits, not least that it was more condusive to meeting other travellers, especially as we had opted to join a very sociable table of eight (most tables in the Grills are tables of two and it takes longer to get to know people) We had a midship balcony cabin, same high standard as the Princess Grill and the beds are unbelievably comfortable, entertainment varied but possibly that is a matter of individual taste. Food was excellent but was very disappointed in the freshness of all bread, which is baked on ship so something must be going wrong somewhere, and everyone agreed that the coffee served in the Lido was like dishwater and not much better in the restaurants. Of course there are speciality coffee bars but I wouldn't use these on principle as I do feel that such a basic commodity should be readily available. All in all, a very good cruise experience although would prefer Cunard to bring back the formal/semi formal/smart casual format, with just two criteria of formal or informal, most women ended up in LBDs every night!!!   Read Less
Sail Date July 2013
I thought I would write this, as a first time Cunard Cruiser, but with experience of other brands to hopefully provide some useful information to people cruising in the future.Firstly the positives.This was our first cruise from ... Read More
I thought I would write this, as a first time Cunard Cruiser, but with experience of other brands to hopefully provide some useful information to people cruising in the future.Firstly the positives.This was our first cruise from Southampton, and the check in service and whole embarkation/disembarkation process was superb. We managed door to cabin in 90 mins from London. We used Parking 4 Cruises who provide a service where they meet you at the dock, and deliver the car back to the dock, so no buses. It was slightly cheaper than Cunard's recommended service and was very slick so is highly recommended.The ship is still fairly new, so is very well presented and our balcony cabin 5050 was well located, quiet, and had slightly more cupboards/hanging space than Royal Caribbean and Princess. It also felt slightly bigger overall than most balcony cabins, but the balcony was slightly smaller, so probably a balance overall. The shower was not very well designed for a 6'1" person, due to a very low shower head which is not moveable, but apart from that the cabin was very good and included products for washing/showers etc.The layout of the ship is very similar to the same type that Holland America run, but have been finished to a very high standard, with an art deco theme throughout Queen Elizabeth.The food quality was excellent throughout, definitely slightly higher quality than the American Brands. We went in the Verandah restaurant twice, which is stunning and had excellent service. However this was more because the service elsewhere was so poor. More about that later. The second night was a wine tasting/tasting menu consisting of 7 courses with matched wine. The food was excellent and the head Sommelier was on hand to take us through each wine pared with the food. At $150 per head it was expensive and was not as good value as chef's table on RC or Princess. They also could have been a bit more generous with the wine!!Other highlights include the scenery on the cruise which is stunning, and the nightclub service which was quick, efficient and had a really good atmosphere.We did love the fact that formal night was strictly enforced, but to have men wearing jackets on informal nights was a bit of a bore.Off ShipI can highly recommend the train ride in Flam, and the funicular railway in Bergen. Flam Railway This is 2 hour round trip up the mountain. Although they make it very difficult you can book tickets independently through the main NSB Norwegian Railway site and downloading their app. You cannot book direct unless you book 10 or more tickets, and unless you are one of the first off the ships in port, you will miss the opportunity to book tickets on the day. Therefore the NSB route is the only way to save any money and is slightly more expensive than direct but still 1/3 cheaper than the cruise ship tour. The station is just by the harbour so is 2 mins walk.The funicular in Bergen is also excellent, it was approx 15 mins walk from the ship, and we went straight there from the ship and only had about 5 mins wait. By the time we came back down there was approx 1 hours wait, so best to head there straight away. The Negatives.Firstly it is important to bear in mind we got an excellent deal on this cruise, but if we had paid a higher price that some people did, we would have been really disappointed with the service on board.If you have been on Royal Caribbean or Princess the lack of good personal service on board Cunard will come as a shock.We never once met our stateroom attendant!! He did the cleaning efficiently but added nothing to our cruise apart from always leaving his vacuum cleaner outside our cabin everyday. No communication or trying to make our cruise personal at all. Britannia Restaurant.This served very good quality food, but for anyone expecting Princess or RC levels of friendly/waiter service will again be very disappointed.They are looking after way too many tables, and have no time to be anything apart from vaguely efficient. The Sommelier looking after our table was frankly appalling. He was looking after approx 30 tables, so unless you pre-booked your wine, or had the same thing every night, it took way past starters before the wine even arrived!!There was no discussion or presentation of the choices, we only saw the list on day one unless we asked and they probably missed out on $200-$300 worth of wine sales just on our table alone by being so bad.We did breakfast in the Lido restaurant which was fine including freshly cooked eggs/omelettes, but people who took breakfast in the main Britannia restaurant complained of very poor service. One chap on day four was still waiting for some brown toast rather than white, and one couple waited 30 mins between their two breakfasts being served.Elsewhere.Throughout the rest of the ship, very few staff made any impression. We normally come back from a cruise having made good friends with a number of staff, but not on Cunard. I am still unsure if this is just their way of trying to do stiff, reserved service, but they are failing very badly. We normally enjoy a glass or two of bubbles before our dinner, but the service there was so poor we had to try elsewhere. We are still facebook friends with some bar people from previous cruises!!! Entertainment.We did not see much in the theatre due to the weird timings. We were on a late sitting for dinner (20.30), but instead of doing a performance before diner for late dining guests we had to wait until 22.30 for a late show, not what we wanted after a decent meal.There were two excellent speakers on board talking about the Royal Family and Concord both of whom were very good, but the timing of their lectures were quite early on sea days, do many people who wanted some R&R missed them.In general the other entertainment was fairly lacking. If you like ballroom dancing, you will love Cunard, but apart from that there was very little to entertain on board. There is a croquet, short tennis and bowls area which is fun, but only 8 people can use these areas at once, so they take up a big area, but often had lots of people disappointed. The putting courses on RC are much more inclusive for more people.So to summarise I would say the following.Cunard offered us a lovely ship, fantastic itinerary, great check in and very nice food.However the service we felt was very poor in general and almost all the staff we came into contact with made no positive impact on our cruise. Unfortunately for Cunard, the service we have received elsewhere has been stunning and helps make our cruise, so I would much rather be on Royal Caribbean or Princess.In a competitive market, we were expecting Cunard to live up to its reputation for stunning "white star" service and apart from the Sommelier in the Verandah who was superb, we came away feeling very grey about the colour of the service on board. I am sorry Cunard, but this was way below what we expected. Read Less
Sail Date June 2013
Can't praise QE for giving us a wonderful cruise experience once again. We cruised QV through Panama Canal in 2012 and decided to cruise QE to Norwegian Fjords this June. QE lived up to the 5* status it truly deserves. The ship is ... Read More
Can't praise QE for giving us a wonderful cruise experience once again. We cruised QV through Panama Canal in 2012 and decided to cruise QE to Norwegian Fjords this June. QE lived up to the 5* status it truly deserves. The ship is exactly the same as QV so finding our way around was much easier this cruise. From embarkation to disembarkation, there was nothing we could fault. The staff were wonderful, the food was wonderful, both in the Britannia restaurant and the Lido buffet with fabulous choice at all times and afternoon tea every day was an absolute must. The ship was spotless, the entertainment excellent, I can only say a huge thank you to all the staff on Cunard ships for making cruising a truly enjoyable experience. We have cruised on Princess, Celebrity, Azamara and Cunard, all 5* ships to many parts of the world and Cunard is my favourite, hopefully we will get the chance to make it 3/3 and sail Queen Mary someday soon. Read Less
Sail Date June 2013
We carefully chose a balcony cabin on deck 8 after deciding that Britannia class would do fine for us, but a week before we sailed we were phoned and offered an upgrade to either Princess or Queen's Grill. Never having been offered an ... Read More
We carefully chose a balcony cabin on deck 8 after deciding that Britannia class would do fine for us, but a week before we sailed we were phoned and offered an upgrade to either Princess or Queen's Grill. Never having been offered an upgrade on our two previous cruises, we decided to go for it and didn't regret our decision for one moment of our thirteen day cruise! Our cabin was just super and so spacious with a full size bath,a double balcony, well stocked bar, canapes before dinner, friut bowl, flowers and all sorts of little things which made the trip feel very special. Dining in the Queen's Grill was fantastic, with an amazing choice of food each evening and an a la carte choice if nothing on the menu appealed. It was all beautifully prepared and presented and only once did my husband have to send anything back when a rack of lamb wasn't up to standard. The staff were great, smiley and good fun. Two of our table companions became instant friends, but the other two on our table for six were hard work and after two days, fortunately went to eat in the Lido, even though we tried really hard to engage them in conversation. Drinks and wine were expensive, but we decided to partake anyway and enjoy them. The 15% addition to the drinks bill is annoying, especially when space is left for added gratuities, and that's after the daily gratuities bill. There were lots of activities happening on a daily basis and though all the lectures didn't appeal, we attended some and enjoyed the presentations about the various ports of call we'd be making. The Russian emphasis was interesting and educational. We opted for a couple of tours, but pleased ourselves in Kristiansand, Stockholm and Tallin after looking at Trip Advisor reviews. We were so pleased that we booked on the expensive Hermitage tour in the evening as other reviewers thought it was great too. No St Petersburg traffic jams, no battling hordes of other tourists and a very special visit round the museum, followed by a concert by the St Petersburg State Orchestra and rounded off with a glass of champagne. Magical,and we can thoroughly recommend that trip. We were less impressed by the state of a bus the day before which seemed pre-war and was actually dangerous in many respects. However, on writing a letter about it we received a 25% discount, though that wasn't the issue. We were more concerned that the bus shouldn't actually be in use. Although we're not keen on variety shows, we did visit the theatre every night for the second house show and have to admit that the standard was excellent with enthusiastic dancers, singers, lovely costumes, great music and a real sparkle to the performances.Extremely professional standard. We also enjoyed the Captain's cocktail parties, although the photographers began to get a bit tedious as the photos were expensive & we were happy with our own snaps! We were blessed with hot sunshine every day and the private area for Grill guests was a welcome change from having to try and bag a sun lounger every time we wanted some sunbathing time. Staff on hand to bring drinks,etc made it a very pleasant place to be. Cream teas were super too, though you had to be either early or late to get a table. Having chosen a port side cabin, we had amazing views every day with glorious sunsets every evening to round off the relaxing days.My husband took advantage of the well stocked gym every day to try to combat all the superb food and drink, but he was on his own on that one! All the port visits were interesting even though the time flew too quickly and free shuttle buses were really useful to make the most of each day. It was all a good taster should we decide to return to this area and we were more than happy with what was provided for us on the QE. All in all it was an exceptional cruise and we enjoyed it immensely. We never experienced any grumpy staff and had really pleasant dining room people plus a lovely steward for our cabin...no complaints about their level of service. The downside is that we were thoroughly spoilt by the Queen's Grill experience and it'll be quite hard to return to the Britannia norm next time we cruise!   Read Less
Sail Date June 2013
Queen Elizabeth Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.5
Rates 4.0 3.5

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