32 Quebec City Repositioning Cruise Reviews

First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the ... Read More
First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the balcony door handle. The computer system allowed my computer to get three viruses and even if you want to use your own server then leave your computer at home they block you so you cannot contact your family. Second if you are older or handicapped don't believe them that they will accommodate your needs both on the ship and on anyone of the excursions. They refused to loan or rent any of the 30 or 40 wheel chairs they have on board for an excursions but they will tell you that a rental will be available at the excursion sites. Don't believe them they are lying. This was the worst ship we have been on. The so-called entertainment staff had a Romanian woman who started yelling at everyone at a trivia game because she was missing one golf pencil and said we were not to take the pencils and papers until she gave them to us. This same woman refused to allow anyone to use the restroom when we were waiting to dis embark in the designated dining room. Also if you are diabetic don't go on any excursions because even though they tell you you will be able to get something to eat don't believe them and bring something. We went to Williamsburg and every thing was closed for the season. they even make you cross through an open field in the dark. I tripped over tree trunks and rocks because there was no light to see by and the tour guide was in such a hurry he would not slow down for those of us who were slower. Read Less
Sail Date October 2019
We wanted to do the East coast Fall colors cruise. This was the last cruise of the season, which led to a second cruise of the Caribbean. Stopped at most of the main east coast cities. Bar Harbor, Nova Scotia, Boston, NYC, etc.. Quebec was ... Read More
We wanted to do the East coast Fall colors cruise. This was the last cruise of the season, which led to a second cruise of the Caribbean. Stopped at most of the main east coast cities. Bar Harbor, Nova Scotia, Boston, NYC, etc.. Quebec was a wonderful place to start. We stayed there for 4 days before boarding the cruise and had great food and a great time. Quebec is a French speaking area, however my wife speaks french and many locals speak English. the Cabin was a typical small balcony. No couch only a single chair and small desk. I have been on many Princess cruises.On this cruise the food was very bland. Both the buffet and the main dinning room were both the same---Bland. We traveled with a second couple and all agreed about the bland food. However the service was excellent. Cabin steward and all waiters were outstanding. Fortunately the Pizza stand was excellent. The hamburger, chicken and taco stand was also excellent. The Caribbean portion of the cruise was a great itinerary. 7 islands in 10 days. My wife snorkeled on 5 islands and loved it. This included a face to face with a very large sea turtle. The ship was very clean and well presented. Read Less
Sail Date October 2019
Restaurants: special dinning was not worth the price. the food was not great quality and served warm. The servers were very good and tried their best to assist. The meat in Cagney's was extremely poor quality and stringy. The ... Read More
Restaurants: special dinning was not worth the price. the food was not great quality and served warm. The servers were very good and tried their best to assist. The meat in Cagney's was extremely poor quality and stringy. The main dinning room turned out to be better than the special restaurants (disappointing) Entertainment: the acts in the theater were excellent as was the entertainers throughout the ship. The Irish comedian and the female comedian were great. the dancers and the band were very good. Captain: Many thanks for keeping us safe during the storm and seeking safe shelter. He made the right choice, even though I missed my night in New York and lost my money for theater tickets. Better safe than sorry! Ports: Boston was a surprise but an excellent stop. You should consider spending two days because of all the attractions. Quebec City was enjoyable as was the excursion at Portland. Overall, the cruise was relaxing and mostly enjoyable. Read Less
Sail Date October 2019
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be ... Read More
Great value I had a great time and would definitely do it again. The ports were well chosen, just the time at the ports could be longer. It was sometimes a little bit rushy. The food onboard is great, a final cake walk would be great, and thr prizes at the specialty restaurants are too high.the food there is great though. Overall, there is a good chance beeing again onboard NCL The staff is friendly, the entertainment was great and the bar tenders new their job well. However adding 20%on every single onboard service is unreasonable. Also the prices for excursions are far too high, you can make some excursions in half prize, if you do them by yourself. Both are things not related with the cruise, more likely with the policy of NCL. Freestylecruising is a good invention and makes the cruise enjoyable for everybody. Overall, well done and save sailings Read Less
Sail Date September 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date August 2019
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
Sail Date October 2018
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own ... Read More
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own to the airport. We both departed early, yet they got the jump on me and grabbed their bag. Port Everglades Royal Agent Maggie was excellent in confirming the passenger exited before me so we could confidently assume they took my bag which was similar. They eventually returned to the seaport when my bag was weighed at the airport. My cabin steward Richard on Deck 8 was excellent in keeping our cabin great, clean and attending to our needs and request. The bad: on Day 2 was supposed to take place at 4 pm per announcements made at 3:50 and Compass. It was cold and drizzling in Quebec City. Due to the delay of Royal excursions, while most of us stood either outside or inside (certainly not even enough seats for the elderly) for 45 minutes the emergency drill whistles did not go off until 4:30 and the muster did not end until 4:45. With 1300 elites on board, two of the four elevators to the Diamond and Suite lounges were inoperable the entire 13 night cruise, leaving most to have to walk up. While four contractors were visible on occasion working on the elevators, I mostly saw them in the Windjammer eating vs actually working. Needless to say there were not enough room or seats, even when the overflow were allowed into the Viking Crown. I did not see the Diamond Concierge until Day three, as he was out sick due to back pain for the first two days. The first two nights of the D event were by far the most disorganized. When he did return he was unable to book reservations for the times we wanted, although we tried on our own to book specialty reservations immediately when we embarked. He rarely left his desk and didn’t get up and chat with any passengers. Due to the cold weather and age of the average passenger, the ship seemed to be overly crowded as no one was on the pool deck and their did not seem to be enough seats in the interior. The Adventure Solarium is not covered so it too was too cold to attract passengers during its voyage. Finally when we reached warmer climate and the ability to use my balcony, I get a letter stating I may NOT use my balcony from 9-4 while docked in Port Canaveral while they varnish my balcony rail. So of two days I can sit out, one I can’t. They should have done it earlier in our cruise when it was too cold to sit out. During our Portland Lighthouse ship tour, we left late because the bus they sent did not know how to operate the wheelchair lift as we had a passenger who needed that service. The driver mentioned they only have a couple of these types of lifts and it was the first time he was using it. Again, everyone was held off the bus in the cold while they figured it out. I felt badly for the woman in the wheelchair as well. She only got off at one lighthouse. the food hardly changed from day to day in the Windjammer. Other than carving station, the offerings were the same. I will say I think Royal’s desserts were good. Giovanni’s menu was awful. It was small and how can an Italian restaurant not offer lasagna. Chops was no better. Actually the filet mignon was better in Giovannis. TV offerings were awful. Royal did not take the weather or audience into consideration. Showing two movies a day at least OUTSIDE where the weather was awful. I would have gone to a movie in the theater during the bad weather. We skipped Sydney and did not get an updated compass until 4 pm. Yet with bad weather, we witnessed their lifeguards mandated to stand in the cold empty swimming pools. I guess they lost some lawsuit, but it looked and was insane to make the lifeguards do this when there were no children in the pool and I believe only 7 onboard. I only saw two children and a poodle. Read Less
Sail Date October 2018
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance ... Read More
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance on 2 elevators which made it difficult but what made it frustrating was that the other elevators would bypass our floor with one or two people on them. This was a major gripe of just about all passengers. The staff was terrific. We had only one or two exceptions to that review. The Chops Grille was just okay. Giovanni's and Izumi were both fabulous. Exiting the ship at the ports of call could have gone better. In some instances we waited on long lines to get off. The shows were pretty amazing. RC dancers and ice shows were great. The Tenors of Las Vegas did a great job as did the pick pocket. Giovanni, the pianist was awesome...great entertainer...lots of fun. We took a tour to Peggy Cove and also to Kennebunkport. Both were fabulous. Very informative and picturesque. However, the daily activities were just so-so. Very repetitive. Coffee bar on 5 was good and had a nice variety of food. We chose anytime dining. It was mostly good. The Windjammer was okay. Desserts were the same for the most part and were just okay. The sweets in the Windjammer were the same every day. There were a few good things but probably not worth the calories. The one very positive thing was the staff. Most were eager to please and could not be more helpful. This was our first RC cruise. We will probably stick with Celebrity or chose another line in the future. Read Less
Sail Date October 2018
We loved this itinerary - 13 relaxing days along the eastern shores of Canada/New England to take in the fall foliage; however, Mother Nature had other plans! Needless to say, we were disappointed to learn that the ship would not be ... Read More
We loved this itinerary - 13 relaxing days along the eastern shores of Canada/New England to take in the fall foliage; however, Mother Nature had other plans! Needless to say, we were disappointed to learn that the ship would not be docking in Sydney, NS as planned and therefore, our Taste of the Cabot Trail excursion was cancelled. We had a few other disappointments - Royal rescheduled our booked and paid-for Bottomless champagne brunch and galley tour to a date that conflicted with another shore excursion so we had to cancel. Luckily we were reimbursed. I'd love to write about our experience at Chops Grill, but Royal again moved our reservation without informing us - so we missed it. Luckily I had printed our cruise planner itinerary because Royal staff insisted at first that the mistake was ours and therefore non-refundable. They apologized once they realized the mistake was indeed theirs! Despite these mishaps, we had a wonderful vacation! Our cabin was spacious and well laid out - never had an issue with space. The furnishings are showing some age, but that's to be expected. Our cabin steward, Mary, was terrific and so friendly! Our room was conveniently one floor below the Windjammer - and you'd never know it - we never heard any kitchen noise. I can't comment too much on the Windjammer - we hardly ate there. Our cruise was made up largely of older folks - no problem with that - but we learned they wake early which meant breakfast there was always busy and finding a table difficult. Do yourself a favour and head to the Dining Room on the 3rd floor - much more civilized! And speaking of the Dining Room, we chose to eat there every night and we were never disappointed. That's probably because our Wait-staff (Jose, Helga and Josue) were amazing - we looked forward to our dining experience. And we thoroughly enjoyed the meals - a lot of variety which meant we were never disappointed with our selections. Our belts are a little tighter then when we first arrived on board! Loved the Promenade - from the bar to the cafe and most especially Izumi! We signed up for a sushi-making class with Renni, Virgilio and chef Jefery and loved every minute of it - we had so much fun! That might have been, in part, due to the unlimited supply of sake! Shows and entertain were fun - we went skating, then watched the ice show (how the skaters put on an A+ performance on such limited ice space is beyond us)! Late night entertainment was great - especially Jimmy Hopper (a must-see show!). We loved our cruise, and there were so many people we didn't mention - including fellow travellers we met along the way, they all helped to make our cruise an enjoyable one! In fact, we loved cruising with Royal so much, we pre-booked a New Year's cruise for 2019-20! Can't wait to come back! Read Less
Sail Date October 2018
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line ... Read More
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line arranged worked out well, though they were time-comsuming. We got to the airport in Quebec City tired after 17 hours of traveling. We had asked RCI for an airport to hotel transport (their choice hotel) and were told none were available (18 months before the cruise.) When we got to the airport, there were Royal Caribbean representatives collecting people for transport to the hotel. They would not include us since we had no reservation with them. So we hit the taxi stand. We told the dispatcher there that we wanted to go to the Marriott Courtyard Hotel. He quoted us the price for going to downtown Quebec City. Since we knew no better, we said okay and he called a cab. The driver again asked us where we were going and we told him the Marriott Courtyard. He said 'Which One?', and we were stymied. We thought there was only one, and had no address for it. He claimed there were two and took us to the one downtown. Well, the one downtown was NOT a Courtyard, and was twice the fare it would have cost to get to the 'Courtyard'. So we had to call another cab and pay another fare. Grrrrrr. Checkin the next day was less than perfect--no priority boarding, long lines, and at least one less than friendly cattle herder. However, room was good, dining and wait staff were good, and room attendant was good. Now we get to the really rude awakening: Happy Hour-4:30pm-8pm. This spring we had sailed on the Brilliance on a repositioning cruise from Tampa to Amsterdam. They, like Adventure on this cruise, had a HUGE percentage of Diamond and above cruisers (who but us old geezers and rich whippersnappers have the time for a repositioning cruise?) Unlike Adventure, they had prepared for it. The staff on Brilliance turned their largest 'ballroom' area into a diamond lounge, with a different theme and entertainment every night. We were happy, and the non-diamond passengers were happy because the other bars weren't packed with us monopolizing them for drinks off our allotted 3 a night. Everyone had a relaxing, pleasant voyage. In contrast, on Adventure the 43-seat diamond lounge was FULL from breakfast through 8 pm. The Viking Crown was almost as bad. If you weren't in a seat there by 2:30 pm, you could forget Happy Hour. For us, it isn't just about drinks. This is our socializing time. We enjoy talking to other couples. The ones we meet at Happy Hour have experiences similar to ours. It is easy to start a conversation and one thing leads to another--we have had some really good times in the Diamond Lounge on other cruises, including on Adventure. Sometimes the free drinks we get are Cokes--we're too old for sustained booze. Unlike Brilliance, this time the experience on Adventure was more like Mayhem. It was packed. If you got there at 2:30 so you actually had a seat, it was hard to carry on a conversation with all the people standing around your chair waiting for you to vacate it. The crew appeared powerless to change anything. Their 'fix' for 13 nights of mayhem was a final night show and buffet--both of which were so crowded you couldn't see the show or get to the buffet. Adventure and RCI, you need to do better--MUCH better! Now for the good stuff! The absolute best part of the cruise was the carriage ride in Acadia National Park. After a whole lot of rain and cold, we lucked out and got sunshine and mild temps for our excursion. The draft horses that pulled our 8-passenger wagon were Moses and Molly. It was an hour of absolutely gorgeous fall colors, trees, a driver who carried on a leisurely and intelligent commentary--more like a conversation--with us, stops to watch deer, and just a wonderful time enjoying the world we're blessed with. It was one of those experiences I'll have a hard time ever repeating. Take a look at the picture I'm attaching and you'll get some idea of what I mean. The other really good excursion was to the Anne of Green Gables House. If you've read any of Maude Montgomery's books, you'll really enjoy this one. If you haven't--at least take the walking trails. They are really worth doing. When we were there, it was a slow, dripping rain. We went through the house first. Best thing there was seeing the cupboard where 'the raspberry cordial' was kept. You have to read the book to appreciate it. After heading outside, we took the 'Lover's Leap' path. It was beautiful, and brought back memories of Montgomery's descriptions of where the children played. There were trees, a brook, a bridge across it, and steps leading upward. Definitely a fun adventure. Well, by this time we were soaked, our time to meet the bus was near, and although I wanted to do the other path, I had to go. Hope there's a next time! I'll try to add the picture I took on the path to my uploads. Adventure is a good ship. She has some really good folks in her crew. This was our fourth cruise on her and we enjoyed them all. Captain Szynkarczuk appeared to be very professional, and concerned only with the operation and command of his vessel--a very good thing, considering we had some stormy weather on the cruise, an unscheduled return to port for medical reasons, and some ticklish navigational situations. My impression is that he is a bit uncomfortable around passengers. He could stand to unbend just a bit. We're really not a bad lot. If you haven't taken this cruise, do it. I'm sure RCI will fix the Diamond Lounge problem, and all the Canadian and New England ports are well worth it. I just may go again myself. I want to walk that other path on PEI and take the longer carriage ride at Acadia. See you onboard! Read Less
Sail Date October 2018
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies ... Read More
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies outside. What happened to streaming in rooms considering the weather! Large ship but other than trivia, not much else going on. Even the solarium wasn't covered. The evening reception was wall to wall people. Claimed they couldn't put in a larger venue because they promised the space to Park West!! During that time, the imperial loung was vacant!! In the meantime, no monitoring of who belongs in the evening reception other than,someone look quickly at you sea pass card going into the diamond lounge. The m ale shift bar, nobody the ked. Of course you could haced easily given your card to anybody. Who would have known? Suffice it to say, many NON Diamond on up passengers were able to benefit from the free drinks etc. from 4:30 to 8. To add insult to injury, we wanted to disembark in Canaveral 1 day early and planned it prior to sailing. Told $65 to do that. Challenged it with Miami, no luck. Found out that passengers that decided to get off earlier while onboard the cruise, NO CHARGE!!! Not rumor. Guest relations verified it and said we had to discuss with Miami. Used to be, as they say, loyal to Royal". Now the million dollar question, WHY? There were so many disgusted passengers on this cruise so I know this is not an isolated case, sadly. We are diamond plus, but with this treatment, are the perks worth it? Read Less
Sail Date October 2018
Although the weather was not the best, this cruise offered a very interesting and fun itinerary including Canadian, New England and, finally, Florida ports. They did a good job of both embarkation and disembarkation, especially considering ... Read More
Although the weather was not the best, this cruise offered a very interesting and fun itinerary including Canadian, New England and, finally, Florida ports. They did a good job of both embarkation and disembarkation, especially considering the large number of passengers boarding at the small terminal in Quebec City. The ship is in good shape, and qualifies as not too big and not too small. The food and service in the Main Dining Room is the best we’ve had in years—waiters were attentive always and actually did some of the “old fashioned” things like pull out the lady’s chair and spread your cloth napkin! The food and service in the buffet Windjammer also was good, both at lunch and breakfast, with many food choices. There were some very good, original performers in the Lyric Theatre on several nights—unfortunately, the performance times kept changing from night to night and we missed some shows because showtime cut into dinner time. The Schooner Lounge is a good place for the usual sing-along music, and was packed every night. But the ship could definitely upgrade the live music in the lounges, and increase the amount of time the singers and musicians play. Several of the lounges also need improved drink service. Also, there were no enrichment talks related to the interesting ports we visited—we especially missed this since the poor weather precluded everyone from spending very much time on the outside deck so there was little to do. Lastly, our cabin was very good (spacious balcony)—attendants kept everything tip top. Only complaint is that RCCL no longer provides bathrobes. Read Less
Sail Date October 2018
We choose this cruise for the northeast ports of call. This was a repositioning cruise from Quebec City to Fort Lauderdale. We booked a Panoramic Oceanview cabin which we just loved. When first booked I tried to check reviews for our cabin ... Read More
We choose this cruise for the northeast ports of call. This was a repositioning cruise from Quebec City to Fort Lauderdale. We booked a Panoramic Oceanview cabin which we just loved. When first booked I tried to check reviews for our cabin on Cruise Critic but was advised there are no staterooms on deck 12. Got a bit worried about that bit of news. The addition of staterooms on deck 12 began last year in dry dock but was cut short due to hurricane. Construction was completed in February of this year. Very large room with ample drawer and closet space. Weather was cold and windy, but that was to be expected because of the time of year. Did not have warm weather until day 11 off the Florida coast. Had most of our meals in Windjammer and this was better than expected for a buffet. I highly recommend the Panorama Oceanview stateroom. I do not know how many more of the RCL ships are being outfitted with these additions but I think it was a great idea. The wall to wall floor to ceiling window gives all the view of a balcony without the heat, cold, wind, rain and smoke. Embarkation in Quebec City was a bit slow and the lines were long, but I would do this cruise again, after doing all of the other cruises I have in my bucket list. Read Less
Sail Date October 2018
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and ... Read More
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. Also, there was an adjoining room that made it impossible to block out light and conversations and wake up calls were audible. Also, two of the main elevators were inoperable for the entire trip. The entire ship was without limes, raisins, Pino Grigio, Jack Daniels and paper bar napkins for the last eight days of the cruise even though we had harbored in Portland and Boston. Exiting the ship in Saint John and Bar Harbor was very poorly organized and time consuming. On board I expresssed my concerns to front desk personnel and was told that it was as it was and there was nothing to be done. Upon return, I sent a letter defining my concerns to Mr. Bayley, CEO of Royal, and in a response from a member of the Executive staff, again, none of my concerns were discussed.I was offerred a $50.00 OBC on a future cruise within the next year. With such a dismissal, do they really expect I would cruise with Royal again when there are so many options. Read Less
Sail Date October 2018
We are a semi-retired couple from Toronto, Canada. This was our 25th cruise, only 3rd on Princess. We chose this based on itinerary, price, and our available time frame. We enjoyed a relaxing cruise, visiting new Canadian and U.S. ports ... Read More
We are a semi-retired couple from Toronto, Canada. This was our 25th cruise, only 3rd on Princess. We chose this based on itinerary, price, and our available time frame. We enjoyed a relaxing cruise, visiting new Canadian and U.S. ports (some for the first time), and the weather was warming up as we made our way southbound. We opted to travel by train from Toronto to Québec City on the embarkation day. We did not worry about missing the ship, since it stayed overnight in Québec. On the train ride we connected with 3 other couples joining the cruise. Upon arrival we bought wine at the nearby SAQ store and walked about 15 minutes to the terminal, where processing went smoothly. The terminal is modern, with free wi-fi, but the ramps to the gangway were too steep. Perhaps some equipment was not working properly and they had to resort to alternative methods. We met Alyson, our cabin steward, who was friendly, efficient, and took care of whatever we needed. He didn’t do towel animals, but left two chocolates on our pillow every night. The cabin E312 had obstructed Oceanview in midship. The lifeboat and overhang blocked 50% of the view, but it was not a big issue for us. The shower is tiny with an awkward curtain, the cabinetry is older and scratched up, but the bed and linens were wonderful and the blackout drapes let us sleep in. On occasion we were able to hear muffled conversation from the adjoining cabin or the hallway. The lighting was adequate (no night light in the bathroom) and storage ample and easily accessible. The ship offered an excellent app for our cell phones called “Princess @ Sea”. You connect with the ship’s wi-fi network for free and can access the daily activities, check account balance and transactions, send messages to other members of your party and more. All food and beverage services were very good. Service was attentive and anytime dining around 7:00 pm with table sharing worked well for us. We purchased one Coffee Card with onboard credits, and it lasted us for the entire cruise. The food was plentiful, ranging from average to very good. Breakfast at the Lido was more awkward, especially if you order an omelette. You place the order, get a slip with a number, then when you find a table to sit down you give one of the waiters your slip and he goes back to collect your omelette and bring it back to your table. There were many servers around at all times and tables were quickly cleaned up after use. Princess offered two “Happy Hour” events. 3:00-4:00pm at the Wheelhouse bar, and 10:00-11:00pm at the Skywalkers Lounge. You buy one drink and get a second one for $1.00, plus 15% gratuity. Prices were affordable, with most wines in the $7-$8 range, and most beers at $6. The nightly entertainment was also very good, as was the music throughout the ship. Production show “Encore” and the soul singer Teacake deserve special recognition. The crew was friendly, polite and did not push hard to spend more on drinks or bingo like on other cruise ships. On the negative side, we missed an indoor or covered adult pool area especially during the initial cold and rainy days. Also there were two unfortunate events which need to be addressed. Tropical storm Philip forced an overnight stay in Halifax and skip St. John, New Brunswick. And a Norovirus outbreak made it challenging for passengers and crew. Both issues were handled professionally and with transparency by the Captain and his officers. The daily activities would wind down every evening around 11pm, attesting to the guests demographic sector which was mostly retired people, many in the 70’s and 80’s. While the Cruise Director was just average, there were enough activities to keep us busy during sea days – movies, wine tasting, shopping, etc. but there was no excitement and exuberance. Disembarkation in Fort Lauderdale was well organized, and there were ample taxis and vans outside. We shared a metered taxi to the airport ($15 plus tip). In summary, a nice cruise and thankfully we managed to avert any Norovirus symptoms. Read Less
Sail Date October 2017
We chose this view as it was a repositioning with an excellent itinerary and the ports of call were better than expected. We loved Quebec and arrived 2 days early so we were able to explore more, but we will be back here probably earlier ... Read More
We chose this view as it was a repositioning with an excellent itinerary and the ports of call were better than expected. We loved Quebec and arrived 2 days early so we were able to explore more, but we will be back here probably earlier in the year this time to get longer days and possibly better weather. We took most of the tour with the cruise line and we were not disappointed. The New York one to the Statue of Liberty and Stanton Island was very overpriced, but as we docked in Brooklyn and not to long a stay, it was the best choice. We took an independent tour in Bar Harbor, with Ollies Trolley it worked out to be excellent and good value for money. I would definitely recommend this company and go on the same tour again. The only disappointment was that we were unable to visit Saint John's New Brunswick due to Tropical storm Phillippe as the captain made the decision for the safety of all. The Captain of the ship The Crown Princess, Captain Justin Lawes was exceptional and possibly the best on the cruise line. The entertainment was very good and the production shows with the singers and dancers was excellent. The cruise director was really good and very entertaining and skilled. This was an excellent cruise and would do it again but earlier this time Read Less
Sail Date October 2017
Chose this cruise because of the length and ports. Cabin was great (inside). Food was good in the Horizon Court with variety - [compared to the Caribbean Princess' Marketplace (which was horrible)]. The pastry chef did a ... Read More
Chose this cruise because of the length and ports. Cabin was great (inside). Food was good in the Horizon Court with variety - [compared to the Caribbean Princess' Marketplace (which was horrible)]. The pastry chef did a fabulous job - the pastries not only looked fabulous but had flavor. Anthony, our assistant buffet steward - was an absolute gem. Our Captain Justin Lawes, was terrific as usual, as we had sailed with him before (unlike other captains that you never see or can't understand the announcements due to their broken English or not using the microphone properly), he goes around and talks to people, did an interview in the International Cafe, and keeps the guests informed. The Captain took care of everyone, as we had to miss a port (St. John's) due to a hurricane and stayed overnight in Halifax in order to stay out of the wind and rain. For a repositioning cruise, this was good in all aspects, as we have been on several and the atmosphere or how staff treat you or the food or all of them have played a part in previous repositioning cruises. Read Less
Sail Date October 2017
Just completed sailing on the Holland America Zuiderdam October 12th to 22nd, 12 day Atlantic Coast beginning in Quebec City, Canada to Fort Lauderdale, Florida. This was our 11th cruise and first time with HAL. We are 2 couples in our ... Read More
Just completed sailing on the Holland America Zuiderdam October 12th to 22nd, 12 day Atlantic Coast beginning in Quebec City, Canada to Fort Lauderdale, Florida. This was our 11th cruise and first time with HAL. We are 2 couples in our early 60's and have travelled extensively world wide. We generally choose cruises based more on the itinerary than a particular cruise line. This one offered 9 ports of call over 12 days, more than offered by other cruise lines for this route. We spent 2 days prior to the departure date in Quebec City and were not disappointed. Quebec City is a beautiful place to visit full of history and friendly people. We would suggest doing this prior to embarking on this port. Embarkation was quick and simple through a very modern terminal only a short cab ride away from most hotels and the airport. Onboard it was the usual have lunch on the Lido Deck at the buffet. Our adjoining balcony cabins on deck 8 were already open so it was a quick drop off of the carry-on bags and off to lunch. The Lido Market Buffet is well laid out with different stations for various foods. There is ample seating with most tables adjacent large windows. Turnover is quick and the service for drinks and table cleaning over staffed. The only difference with this buffet is that it is not a self serve as on other ships rather staff serve you instead along the various food areas. This gets confusing for a lot of people who for some reason ignore the "Serving Line Starts Here" signs and butt in halfway regardless. TIP: find an empty table first before wandering around with plates of food in hand looking for a place to sit. It amazed us that after 8 -10 days onboard people did not learn this. For breakfast both sides of the buffet are open with several stations offering a great assortment of food. Wait staff offer coffee, tea and most juices. Lunch is generally lemonade, Ice Tea and water. We did not have any complaints about the food in the Lido Market Buffet and time of the day. Check your daily cruise paper for hours. For evening dinning we opted for the Any Time Dining option which is in the Lower Vista Dining Room on deck 2 Aft. As we generally eat at the same time we were assigned a nice table for 4 adjacent to the window for the duration. This allowed us to get to know the Server and assistants for this station. Food was generally very good compared to other lines with a wide range of options for mains and desserts. Service was excellent and unlike most dining rooms the tables were spaced further apart rather than being crammed in. The staff there really enjoyed serving and everyone greeted you are enthusiastic as were ALL staff on this ship. Holland America does a great job of training their staff from cabin attendants, maintenance, hotel workers and all officers. This was a welcome change from the five other cruise lines we have sailed with. Not a single person working on this boat had a frown on their face and greeted you earnestly. This ship was launched in 2002 and despite her age it is in great condition. At the time of this writing the Zuiderdam is in dry-dock going through extensive renovations and when finished will be the pride of the HAL line. The ship is well laid out and easy to manoeuvre all decks. The only thing we missed was a Centrum in the middle of the ship with several stories of stair cases and indoor elevators where events take place daily. We spent a lot of time afternoons after excursions and sea days in the Crow's Nest on deck 10 forward. This room offers a 180 degree view forward with plenty of comfortable seating areas and large windows. Every afternoon Happy Hour runs from 4:00PM to 6:00 with great discounts on drinks and free snacks. Many activities such as Team Trivia are played there daily. There are plenty of elevators available forward, aft and mid ship and run quite quickly. Of course there are the stairs as well. The Vista Lounge where the large shows play is on 2 and 3 forward and has ample seating. The early show usually starts at 8:00PM and the good seats are taken as early as 7:00 so you have to get there early after dinner or go to the late show at 10:00PM. A must see is the B.B. King Blues Club where a live Blues/Jazz band plays nightly. Dancing is encouraged. Of all the cruise lines we have sailed on we have never had a Ship's Captain like Wouter Van Hoogdalem on this boat. He was everywhere and greeted people like they are his best friend. He provided a 1 hour seminar going into detail of the running of the ship like nothing we have seen before with a very funny Q & A. Evening entertainment was the typical cruise ship format with singers and dancers doing broadway type musical shows. All were worth seeing. We did miss the dedicated Comedy Club that Carnival offers though. Our Balcony cabin was well laid out with a King Bed, pull out couch and chairs. The bathroom has a 3/4 size tub and shower which if much nicer than the usual shower stall with tiny curtain. Storage is ample and the balcony much larger than offered on other ships for the same category. We were able to join the balcony with our travel companions in the adjacent cabin. The cabin attendants did a great job to cleaning and re-stocking several times a day. The small fridge is welcome however the tiny TV with only a handful of stations is a joke. After dry-dock all cabins are getting 42 inch LED TV's with 50 or so channels. We also found that his ship was very stable during high waves, more so than other ships we have sailed on this size. On this cruise there were about 2000 passengers and 800 staff. There never seemed to be a shortage of staff available. Ages ranged from early 60's and on up. We would guess the average age of passengers is about 72. There were plenty of walkers and electric carts so movement around the ship can be slow at time and extremely slow getting on and off coaches on the excursions. This line tends to cater to seniors and repeat cruisers. Many we talked to only cruise with HAL. We would not hesitate to either after this one. We loved the ship and the way staff made you feel welcome. The fellow passengers not so much. Smiles go a long way and being rude to staff does not make for a pleasant cruise. Remember, if you had a bad time on this cruise it was your fault not the Zuiderdam's. The only negative on this cruise was the Portland Maine Cruise Terminal security staff. They went out of their way to be rude and ignorant. We would not ever visit this city again. We opted for more private tours in port than ship's excursions which are over priced and we do not like being on a coach with 45 other passengers and being dumped off in a shopping area for more time than the actual tour. Read Less
Sail Date October 2017
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We ... Read More
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We know and love their standards, so could put up with a few chips and rips. The Crew was wonderful, always helpful & Roxan in the Ocean Bar is the Best Waiter on board. the Food was a little odd by the second week. (an awful lot of fish, for someone who does not eat fin fish.) The food we ordered was good & we could order a baked potato if the sides did not appeal. I must say that the entertainment on board was a little disappointing, where did all the small bands and other singers & guitar players, that used to be in the small bars, Crows Nest, Atrium & Dining Room go? We miss being able to order afternoon drinks & listen to a Duo or single musician entertain us. The music seems to be at night & if that band is needed for the main show, nothing!!! Read Less
Sail Date October 2017
Chose this cruise because it stopped in Canaveral and we could disembark there rather than going to FLL. Other than that, the ports were pretty ordinary - Princess had better ports from Quebec to FLL and would have taken Princess except ... Read More
Chose this cruise because it stopped in Canaveral and we could disembark there rather than going to FLL. Other than that, the ports were pretty ordinary - Princess had better ports from Quebec to FLL and would have taken Princess except for the preferred disembarkation at Canaveral. We did lose a whole day by doing that. We were forced to disembark at 7:45. They did take our bags to the gates, so we didn't have a bag drag. No complaints about the restaurant - Pinnacle, for all the hype, is a little more than ordinary and the food not much above the dining room. Cabin was , for want of a better word, crummy. Coffee table all blistered and abused. Sofa was worn and well used. The deck chairs were stained. The bathroom tub was marred with black spots - the whole VA cabin needed renovation - steep price for that appearance. Room steward was fine and the cabin, while run down, was clean. See some people complained about the TV offerings, but on the whole, they were good. Front office staff were over worked and how they maintained their composure was beyond me. Cruise director left much to be desired. Activities were minimal - appeared, since the ship was going into dry dock upon arrival in FLL, he was already off duty. Lot of renovation had begun while were sailing - new carpeting on stairways and elevator landings - hallways and cabins could use new carpeting - don't know if they were all going to be replaced. Ship fairly stable in rough seas - but winds weren't broadside. Very apparent HAL is pinching pennies and holding up the passengers up for as much as they can wheedle out of them. They have gone way down hill. Read Less
Sail Date October 2017
We chose this cruise for the itinerary, and it didn't disappoint. We loved every Port of Call, where we did some excursions through Royal Caribbean, and some just exploring on our own. The food and service in the dining room was ... Read More
We chose this cruise for the itinerary, and it didn't disappoint. We loved every Port of Call, where we did some excursions through Royal Caribbean, and some just exploring on our own. The food and service in the dining room was excellent, and we were most fortunate to be seated with an excellent group. The entertainment on this ship was excellent, and the Cruise Director and Activities Manager (Chris and Talita) were fantastic. They made me laugh every morning while watching their early am information session on the RCI TV. I especially liked Talita - very outgoing, funny, beautiful, and she taught an excellent Zumba class. We had a Ocean View cabin (forward). It was just my husband and I travelling, so even though the cabin's are small, it accommodated us just fine. The ship itself, while smaller than the other ships we have cruised on, was just fine. We would definitely take this cruise again, as we loved seeing the Atlantic Provinces in Canada, and really enjoyed the New England area. Read Less
Sail Date September 2017
Having wanted to visit Quebec for several years, and living near New York, this itinerary was a natural. We spent one night at a hotel in the old city and the next night on board after embarking - staying alongside the pier until the ... Read More
Having wanted to visit Quebec for several years, and living near New York, this itinerary was a natural. We spent one night at a hotel in the old city and the next night on board after embarking - staying alongside the pier until the following day. This gave us almost three days to enjoy Quebec. The ports in Atlantic Canada: Prince Edward Island and Sydney and Halfax, Nova Scotia were delightful and uncrowded. Bar Harbor, ME has been ruined by the excess tourist development - as has been Newport, RI. Boston is a lovely city - always worth a visit. It was a port-intensive itinerary - moving down the coast - with ideal weather. A few passengers were disappointed by the lack of autumn color due to mild late summer and early fall weather (but that autumn color has been over-hyped - it is blah when compared with the amazing soft pastel palette in spring when the multi-colored buds and blossoms offer a lovelier range of color: once more, it is a matter of marketing over substance). The MDR food was perfectly fine - no one in their right mind cruises on mass market lines for a gourmet experience - but it has clearly declined in quality, variety and preparation over the past dozen or so years. Service generally was great - HAL's traditional strong point. Sadly, there is very little live music on HAL ships these days - something that I hope management will reconsider. Overall: a delightful cruise and great value for the money. Read Less
Sail Date September 2017
Repositioning from Quebec to Ft. Lauderdale, where our home is in Hollywood. There were only 3 children on board, making it an adults only cruise. Great people to enjoy a treat and coffee at the International Café. The original ... Read More
Repositioning from Quebec to Ft. Lauderdale, where our home is in Hollywood. There were only 3 children on board, making it an adults only cruise. Great people to enjoy a treat and coffee at the International Café. The original production shows in the theater were outstanding. Very relaxing and the food as always was spectacular. MILK: I really enjoyed the whole milk as a treat on board. I asked but never found out the source of the dairy milk, but it was good with every meal I had on board. It could have been a little colder, but I put ice in it and it was memorable. By accident we joined the Cruise Critics for lunch, but were welcomed and had a enjoyable time. We are dedicated Princess Repositioning Cruisers. We have been to China, Europe, Panama Canal, and South America. As soon as we get home we start looking for our next cruise Lee and Lourdes Read Less
Sail Date October 2016
The east seaboard is full of history and cruising out of Quebec to Fort Lauderdale gives a glimpse of the past.Quebec City full old style buildings, narrow streets ,and that French influence . Sydney Nova Scotia with the infamous coastline ... Read More
The east seaboard is full of history and cruising out of Quebec to Fort Lauderdale gives a glimpse of the past.Quebec City full old style buildings, narrow streets ,and that French influence . Sydney Nova Scotia with the infamous coastline and Fort ,Halifax Nova Scotia the original gateway to Canada, Bar Harbour is very quaint and is a stepping stone for the Arcadia National Park, Boston with so much History one day does not do it justice. Newport with all the historic mansions and past wealth, New York so much to see and do ,a no brainer for a visit and Norfolk ,close to Williamsburg ,should be on every bodies bucket list. How ever the down side was that the service in the ships any time dining room was slow and when the food did finally arrive was cold and under cooked.Beware the if on a drinks package only expect quick service if you go to a bar and order your drinks direct. You could have eaten your meal in the dining room before your drink would arrive. On this voyage we did not see the Captain or any senior offices other than the Hotel Director and Cruise Director,even at the Captains cocktail party or at the Captains circle cocktail party, these were hosted by the cruise Director. Read Less
Sail Date October 2016
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The ... Read More
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The embarkation was slow but being veterans of 30 cruises we have come to expect these waits. We have been on HAL enough to be Three Star Mariners. We had taken a 7 day HAL Canada/New England Cruise 3 years ago. We had 8110 a Balcony Room. The ship left Quebec City timely on 10/7/16 headed to Saguenay CA. During the mandatory safety drill we were informed that our life boat could not be lowered because of a needed repair, but never fear we will get you into other life boats. Really? Arrived in the small town of Saguenay on 10/8 and took a excursion that included an Alpaca Farm, a cheese factory and a glass blowing workshop. It was a good excursion. Left Saguenay at 5 PM for a day headed up the St. Lawrence Seaway towards Charlottetown PEI and once out to sea all hell broke loose. The captain was taking the ship out into a gale for the next 2-1/2 days. We were subjected to 30 waves and up to 95 mph winds. During those 2-1/2 days the seas were never under 15 feet and winds never under 60 mph. One night the seas were never less than 25 feet and the winds were 80-95 mph all night. The ship could not stop at that I consider the two best ports on this cruise of PEI and Sydney CA. For missing these two ports were got a total credit of $9.85 for PEI and $12.25 for Sydney. Seriously we missed the two best ports and got $22.10 back. At least we did not get hurt like some other passengers. What was the captain thinking? On 10/12/16 we arrived in Halifax Nova Scotia after 4 nights at sea. Because we had been here before we skipped Lunenburg and took an excursion to Bay of Fundy, Grand Pre & Winery which was a nice trip. On 10/13/16 it was Bar Harbor ME to see Acadia Park and a Lobster Roll at West Street Café. The Blueberry pie is to die for! On 10/14/16 it was Portland ME and a visit to the Bush Family Compound. On 10/15/16 it was Boston and a Duck ride and a visit to Quincy Market. 10/16 &10/17/16 were two PLANNED days at sea. On 10/18 we got to Port Canaveral and visited the Kennedy Space Center. While having dinner at 6 PM and awaiting a 7 PM departure we had a complete power loss due to diesel failures. Around 7 PM the captain announced all power was back but the navigation system was not working. They did not know how to restart it and were trying to get a tech dispatched to the ship. Around 9:30 PM the captain announced a tech talked them through the restart and that the ship would be able to reach our final destination of Ft. Lauderdale on time. Early in the morning the captain came on the PA and announced that during the night one of the diesels failed again and we would be late to port. Further he said if you bought your plane tickets from HAL that your flights were already rebooked if needed. For folks who booked their own tickets should rebook if the 2 hour delay would impact you. Fortunately our flight was such that we OK. Thank God the engine failures did not happen while we were in the 30 foot waves and 95 mph winds. Had I been told 6 days at sea there is no way I pay the big bucks this cruise cost. HAL needs to seriously consider putting this ship into dry dock for major mechanical maintenance! The food on HAL has continued to decline except for Canaletto (+$10), Pinnacle (+$25) and Le Cirque (+$49) per person. I would never sail on this ship again until it has been mechanically rebuilt. Read Less
Sail Date October 2016

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