10 Quebec City Group and Theme Cruise Reviews

It was the Snowbird 13 day cruise and we wanted to visit Quebec City while seeing all fall colors. Where do I begin? Cabin had stains on carpet, dust under TV and, after one week, had to request a sheet change. The main dining room ... Read More
It was the Snowbird 13 day cruise and we wanted to visit Quebec City while seeing all fall colors. Where do I begin? Cabin had stains on carpet, dust under TV and, after one week, had to request a sheet change. The main dining room food, although good, had a very limited selection. Buffet was very good and service in both main and buffet was great! Entertainment was terrible and the night we were looking forward to "Can't Stop the Rock" was cancelled at the last minute without notifying passengers. Excursions okay but only two guides stand out as really good and two very bad. The L'ile de Orleans tours with winery had a guide that talked mostly about her drinking and didn't cover economy or history of island. The tour to Bay of Fundy, NS, also had a poor guide, Mike, that didn't know much of island's information, economy or history. Very unorganized in almost everything. Out of comment cards in English, no box to put them in, out of wash clothes one morning, operator gave wrong info for weather channel, really difficult to sign up for Galley Tour (took six phone calls and finally walked down to restaurant to book). Very old movies shown in theater. Library had very small selection with few books. We booked direct with RC and requested window table for two. It was not done and had to plead to get what we wanted. They had no record of it even thought it was noted that we preferred window seat on our confirmation. Tables set much too close together in main dining room even though many tables empty. It was very loud and servers couldn't even fit between tables. Our "spacious ocean view balcony" room was a good size but balcony was very, very small. Never would choose RC again. Oh, one last thing, I made some of these comments while on cruise and requested a call but never received any. Read Less
Sail Date October 2019
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to ... Read More
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to enter the ship, waiting in line for 40 mins. The rooms were all available by 1pm which was better than previous ships. Our cabin steward was the best. The buffet was the lowest quality we encountered, always the same and sometimes lacking of food. The entertainment was below par. We had a feeling that the majority of the staff was tired and in a bad mood. But some were very nice and helpful. Our first formal dinner in the back of the ship was really bad, worthy of complaining. Bad slow service and marginal food. The Magenta and the steak house were much better. The best shore excursion was Bar Harbor with lobster and sunshine. The ship is getting old and needs updating and paint. Getting off the ship in Boston was good and unhurried. Read Less
Sail Date September 2019
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
Sail Date October 2018
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to ... Read More
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to cruising, but I will say I have not had these experiences on any other cruises I have taken. Norwegian Customer service staff is not helpful. My first tip off should have been when I called Norwegian's customer service before the cruise. I was double checking what the travel agent had told me. I had a late flight into Quebec and I was concerned with getting on board the ship if I missed the first day's last boarding time, which I had been told was 11 PM. The travel agent told me if I did miss this time, I could board the next morning after 9 AM, since the ship would not sail until after 5 PM. The Norwegian agent told me that I should have called them directly because I really did need to get on board the ship that first day and my travel agent should have told me that. I was so appalled that I called back and spoke with another Norwegian agent who said that my travel agent was correct and that I could board the following day in the event I was unable to make it there the first night. (I made it at 11:05 PM and got on the ship – yeah!) Once on board, you will have to figure out for yourself where to find things, what deck to take to disembark and the time to be back on the ship, etc. If you miss the one sentence in the announcement that tells you this, you are out of luck. They also do not respond to complaints. I did so in person and also wrote a complaint to them regarding my sleeping room and the noise. I was NEVER contacted by any customer service personnel. This is unacceptable. We were awakened every night by the cleaning crew in the restaurant that was directly above our room. This vacuum should have been used during the day when everyone was awake and the restaurant was closed. The Oceanview sleeping room was nice, the 1:00 AM wake up was not. Sydney is a stop that is not worth going to - there is nothing worth seeing, unless you want to take an hour-long trip (one way) and pay far too much money to see Alexander Graham Bell's house. We did not see many leaves turning color and we had assumed we would see them as the ship went along. Not so. You mainly see water only. No land. We did take a few hop off and on tours and did see a few trees with leaves changing color. If you think a tour will be cancelled due to weather, think again! If it is raining cats and dogs and you can't see anything out of your window, you will go anyway so be wary of timing and weather. You also have to go through what they call "customs" on the ship when you enter US water. Basically, everyone on the ship has to walk in a line and show your passport. This was a pretty big fiasco with the ship blocking most elevators to only go to the 7th floor where this was going to be held. We had people in wheel chairs and scooters trying to get to the 12th floor for breakfast. So - they had to go to the 7th floor, and get off, then wait in the very long lines to get back on to go to the 12th floor. It personally took me 40 minutes to get from the 5th floor to the 12th floor (and I walked up the stairs to the 7th floor) for my morning coffee. UGH! I will give credit to them for good food, great restaurant service, and good entertainment. If you stay somewhere besides the 5th floor, it might be something you will enjoy. If you want to view leaves, take a bus tour. Best Wishes! Read Less
Sail Date October 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
Sail Date September 2018
Embarkation: Boarding the ship was efficient once we passed the security checkpoint which was typically inefficient. We required a wheel chair to board. Ship’s personnel were courteous and took my wife and I directly to the ... Read More
Embarkation: Boarding the ship was efficient once we passed the security checkpoint which was typically inefficient. We required a wheel chair to board. Ship’s personnel were courteous and took my wife and I directly to the Windjammer for lunch. Our cabin was available by one o’clock. Cabin: We had a balcony cabin on the 9th deck. It seemed small compared to other Royal Caribbean ships we sailed on. There was ample space for our clothing, however. The location was near the forward elevators which was very convenient. The room was clean and fresh. But the balcony was a mess. Paint was chipped; there was noticeable rust, and it was not clean. While our cabin was cleaned daily, the balcony was never attended to. Our stateroom attendant was competent and cheerful. We never felt that he did any more than was required through the duration of the cruise. Overall Ship Condition: The Serenade of the Seas is a tired ship. Although commissioned in 2003, she looks and feels much older. There is evidence of rust throughout the exterior of the ship. Many public areas are in need of paint. She should be scheduled for an extensive yard period but I was told that this would not be done until 2017! This is by far the worst condition we have ever seen on a Royal Caribbean ship and we have over 100 sailing days with this cruise line. Dining: The Windjammer was well laid out and very easy to move about. The food is typical cruise fare: not great but not bad either. There was a good variety of items to choose from but toward the end of the cruise there was much repetition. Service was superb. The staff went out of their way to ensure that we had seating since my wife is handicapped. The main dining room food was above average. We had 1st seating which was convenient. Menu selection was good, although the Caesar salad was a poor imitation for the real thing. Dining room service was sub-par due mainly to the lack of training of the assistant waiter. The waiter himself was OK but having to cover for the assistant made the overall dining experience less that desirable. The main courses were served late, usually an hour after we were seated. We requested coffee with our desserts but rarely did this happen. I seriously considered reducing the gratuity for the dining room staff. Fitness Facility: The fitness facility had adequate cardio equipment that was well-maintained. There were a variety of weight machines as well as some free weights. My only criticism of the facility was the lack of fans. This is a constant problem on Royal Caribbean ships. I mention this in every evaluation but nothing ever changes. Adding station-mounted fans would move the air and make the room more comfortable for participants. Entertainment: The ship singers and dancers were average at best. The production shows themselves were terrible and not relevant to the guests on board. The ship’s band was very good but at times drowned out the singers….not unusual based on past cruises. The guest entertainers ranged from very good to below average. The magician-comedian was by far the best of the lot. Other than the theater, there was not much entertainment throughout the ship. Loyalty Program: Royal Caribbean has far and away the best loyalty program of all cruise lines. The Diamond Club was usually crowded but offered complimentary drinks and appetizers. Since this was a Crown and Anchor members’ cruise, there were numerous giveaways for members. The staff in the Diamond Lounge were friendly and attentive. Guest Relations: This is one area that really was outstanding. I had several issues come up during the course of the cruise. Each was handled expeditiously and professionally. The staff was very empathetic and prompt in responding. Without doubt, the best guest relations deck that we have ever experienced. Debarkation: We opted to walk off with our bags. Except for an initial delay for reasons unknown, the process went smoothly and without incident. Read Less
Sail Date September 2015
This was our first RCI Crown & Anchor member cruise and first Radiance class ship. The fellow cruisers were so wonderful and there was a lot of interaction, probably because of it being a member cruise. However, I think the size of ... Read More
This was our first RCI Crown & Anchor member cruise and first Radiance class ship. The fellow cruisers were so wonderful and there was a lot of interaction, probably because of it being a member cruise. However, I think the size of the ship also helps - small enough so you frequently run into the same people. The cruise staff was above and beyond awesome for this cruise. The cruise director's staff is given the freedom to entertain guests in many ways, including their own singing and dancing numbers, and their joy spilled out to the guests. The other staff also was exceptional, and everyone seemed intent on making our cruise special. The entertainment was top-notch - a wide variety from comedians to singers to the on-board entertainment staff. This is one of the class of ships with the tall Centrum that allows for unique aerial shows; I only wish the aerial shows were longer. For best seating availability, go to the "second seating" shows. For the Centrum shows, you need to plan to show up at least 30 minutes in advance to get a good view. We ate at the main dining room, specialty steak and sushi restaurant, but mostly at the Windjammer buffet. Not only did the buffet contain almost all the dishes from the main dining room menu, it had two active grills with unique offerings each night. All of the food we had at the buffet was as good or better quality than the dining room, too. The buffet area, located at the back of the ship, gives a wide variety of seating options, from an open seating looking out the back of the ship to traditional dining tables. This was the prefect size and class ship to us, and that sentiment was echoed by many Pinnacle Club (highest member level) cruisers. Highly recommend any cruise on this ship. Read Less
Sail Date September 2015
The Caribbean Princess is a large ship but easy to navigate. The food was above average for cruise fare, both in the Horizon Court and the main dining rooms. The biggest complaint is the lack of availablde AnyTime Dining seating. Rarely ... Read More
The Caribbean Princess is a large ship but easy to navigate. The food was above average for cruise fare, both in the Horizon Court and the main dining rooms. The biggest complaint is the lack of availablde AnyTime Dining seating. Rarely did we get the dining time we desired, even when we called at 8:00AM when they started taking reservations. Entertainment both provided by the ship's singers and dancers and the guest performers was excellent. Duncan Tuck was marvelous as was Steve Moris. Enrichment lectures were nearly non-existent. The "29 Years at Sea" presentation by Bob, the cruise director was entertaining and informative. The fitness center was adequarte but was short of stationary bicycles and elliptical machines. Too many tredmills for the demographics of the guests. Embarcation/debarcation was just fine....some delay due to weather issues but not the fault of Princess. Overall, an enjoyable time for the cost. Read Less
Sail Date September 2015
Embarkation: Boarding the ship was a complete disaster. My wife has mobility issues and it took thirty minutes just to get a wheel chair for her. Check in was handled by a person who operated at one speed: slow. Another twenty-five ... Read More
Embarkation: Boarding the ship was a complete disaster. My wife has mobility issues and it took thirty minutes just to get a wheel chair for her. Check in was handled by a person who operated at one speed: slow. Another twenty-five minutes was spent completing the check-in process even thought we completed all pre-boarding paperwork. Once on board, things improved considerably. Cabin: We were assigned a cabin on the 8th deck (balcony). The stateroom was roomy, quiet, and very clean. There was adequate storage for two weeks' worth of clothing. Ship personnel were constantly cleaning and painting the balcony. Location was excellent, four cabins aft of the front elevators. Our cabin stewards were excellent. The room was straightened several times a day with clean towels provided each time. Food Service: Food in the Oceanview Buffet was excellent. Variety was good, until near the end of the trip. Service was efficient for all meals eaten there. The Mast Grill offered excellent hamburgers and hot dogs, far superior to the fare on most cruise ships. The main dining room was another matter. We were assigned a table in the very back of the room. This did provide quite a bit of quiet ion an otherwise very noisy dining room. The service was poor (maybe because of the location)? Every evening meal was a two hour affair. We elected to eat many of our evening meals in the Oceanside with much better results. The menu in the main dining room was not very interesting with the food being marginal at best. Vegetables were constantly undercooked. Salads were uniformly unappetizing. Portions were small. Ship Condition: The Eclipse was commissioned in 2010 and refurbished in 2015. It was in beautiful condition, one of the best we have sailed on over multiple cruise lines. The crew was continuously cleaning, polishing, and otherwise maintaining the vessel in wonderful shape. This included both cabins, public areas, and the exteriors Fitness Center: The fitness center was well equipped with new cardio machines. There was adequate equipment to meet the needs of the guests. Adjacent to the fitness center was an adults-only covered pool. This proved to be a godsend to my wife who used it for water aerobic therapy. Entertainment: Evening shows were a real disappointment when compared to other cruises we have been on. The production shows were not always suited to the demographics of the guests. Several of the guest acts were very good which offset other not-so-stealer offerings. Zoe Tyler was absolutely outstanding. Enrichment: Celebrity offered several different lecture series. Some were very informative while others were a waste of time. Celebrity did support religious services with a Catholic priest in attendance for the duration of the cruise. We participated in the guest choir headed by entertainers Mike and Rachel. This was quite enjoyable and a well done to both Mike and Rachel for making the experience memorable. Ports: The cruise included some islands in the Caribbean not usually visited such as St. Lucia, St. Kitts, and Antigua. While the islands varied in acceptability, the itinerary was excellent. Debarkation: Leaving the ship in Miami was quick and very efficient. Retrieving luggage was very easy as the terminal used airport terminal baggage carousels. With over 2800 passengers, there were no long lines or confusion. Overall: Celebrity cruises are more expensive than other cruise lines but the extra cost was well worth it. Having a beautiful, well-maintained vessel with a most interesting itinerary was worth the extra cost. Read Less
Sail Date September 2015
This was the second Canada New England cruise we took this year on the same ship with the same itinerary. That tells you how much we like it. We cruise a fair bit, averaging 3-5 times a year and we have been on Princess the most, then ... Read More
This was the second Canada New England cruise we took this year on the same ship with the same itinerary. That tells you how much we like it. We cruise a fair bit, averaging 3-5 times a year and we have been on Princess the most, then RCCL, HAL, Celebrity, Norwegian, Cunard, and Star Cruises in Asia. We also did the river cruise in Europe and in China's Three Gorges. There is no one cruise line is perfect, what we found is each cruise line has its well run areas but also not so well run area. Back to Costa, its an Italian ship, it caters towards European passengers, so multiple language spoken on all occasion, we have to accept it. Just be patient and it will be through in no time. Some passengers from Europe are really not educated about not to smoke in non-smoking areas, and not to jump the queue. But this is not Costa's fault, most passengers are very courteous and polite and friendly. We don't speak a word of Italian, but several Italian passengers did try very hard to communicate with us. Onboard entertainment staff are wonderful, they talk to passengers, smiling all the time (sorry Princess, your staff is not as friendly). We felt very much at ease even we are non-European. The ship is beautiful, its very clean, staff are so courteous, we had no complain. Musicians on this ship are the best, at least three hardwood floors (and they are large compared to other ships even its not as big as QM2)and non stop music to entertain the passengers. Their musicians are very knowledgeable about different types of music, including European flavor as well as international flavor. We have a group of 10 and everyone agreed with us their music is the best. For people who likes dancing, this ship is a heaven, we did not even have time to try the disco. Food, OK, its not the best, but its comparable to some of the most expensive restaurants in my home town and the service is great. Only set back is there is no real meal served at the buffet at supper time, if you are not feeling well and do not want to eat in the dining room, there is only pizza available at the buffet. I recalled several years ago when I took the Magica to Caribbean there was lobsters served at the buffet on a gala night. But I think this is an industry trend that all cruiseline is cutting cost. There was no more mid night buffet, thank god, we do not need more food. Their coffee is much better than the coffee on the Princess, and guess what, Cappuccino, Espresso, are free if you take your breakfast in the dining room (and its free if you order it as room service for the morning). Which other cruise line has that? Yes they use plastic cups at the buffet, but so as Princess. There was a wonderful art teacher onboard, Lavia, she had classed (free) everyday, I just could not attend all of them even I wanted to as I was usually still at the port. I did go to one (corsage making) and it was very nice that I not only wore it on the formal night (so as many other passengers), I brought it hoem with me. Our freind took other classes (paining ceramic, t shirt painting, making jewellery, other corsages, etc) told me she was wonderful. We met her on the Classica in March when we sailed to Asia and she also help in some costume making for a party that evening. I have not seen that level of art classes on other cruise lines. The itinerary is wonderful, every port you can go on your own. Their excursions are expensive, but they are perhaps needed for Europeans who do not speak English well. Their happy hour is every night from 6 pm to 9:30 pm and drinks are buy one get the same free. Our friends were even able to get these (2 glasses wines for the price or 1) sitting in the dining room and have the bar waitress to come over to take orders. If you know the tricks, they are quite affordable. Regular price drinks are expensive, no doubt. But the cruise price is relatively inexpensive, we paid US 599 for 11 days (we were upgraded to an obstructed view cabin from an inside) ..... If you think about that we had one overnight at Quebec City, and one overnight at Manhattan, these two nights of hotel would easily cost you USD 300 and above. And gratuity was 6 Euro per day, you do the math, it beats all other cruiselines. I heard they charge USD when they do Caribbean, but at least on these two Canada New England cruises this year, that was what we paid (6 Euro daily). We will definitely go back with Costa again. All ports are walkable, you can also hire a taxi if you have a group of 2-6 people, very reasonable rate. Quebec is a very nice city to walk around. Saguenay you can take a hop on hop off for Can $10 which will take you to Chicoutomi and La Bae. Charlottetown you can walk downtown, or rent a car, take a cab to see the Anne of Green Gable, Conferderation Bridge, Cavadish. Haifax easily walkable. Sydney is a tiny town, walking is good after we eat all those food. Bar Harbor has trolley car, and public bus, but I would opt for walking. Have a lobster lunch, beer is very cheap there. Boston is the same, ship charges 14 Euro for a 10 min ride to QUincy Market, you can take a public bus ($2) or walk for 20 minutes. Or a few can share a cab. There is hop on hop off trolley tour right at the pier too. If you have a group and if you arrive at the trolley station when no one is there, you can bargain the price. Newport is famous for mansions. You can take a public bus ($2 each way), or you can walk too. Read Less
Sail Date October 2010

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