5 Royal Caribbean Quantum of the Seas Caribbean - Western Cruise Reviews

I was getting nervous with all the negative reviews and well known SNAFUs of dining reservations on Quantum. But, I must say, we had a blast. First, to preface, we are first timers so we don't have cruises to compare the ship to, ... Read More
I was getting nervous with all the negative reviews and well known SNAFUs of dining reservations on Quantum. But, I must say, we had a blast. First, to preface, we are first timers so we don't have cruises to compare the ship to, but we know fine dining, good hotels and we know what a correct service experience should be. We also are a couple, no kids to entertain. We did not experience ANY rude staff or kids running around unsupervised. We had one odd service experience at The Grande restaurant which I attribute to poor training since the young woman was trying had but just didn't get it. The rest of our staff experience was great. Friendly, funny, helpful, prompt, courteous, no issues. The food was good, not great mostly. Dining room service can be rushed if you don't tell them you don't have show reservation, take their time. Bar staff is very good. iFly is an experience, once. Not something I would want lessons on doing but the instructor was friendly and also great with kids. NO ONE was manhandled, everything was done professionally. Our balcony cabin was very nice, plenty of storage, clean and comfortable. Again, the cabin attendant was very helpful and friendly. Shore excursions on Coco Cay probably aren't worth it. An hour + kayaking and then an hour or two left after that to snorkel was $72 per person. Fun but pricy and the two person kayaks are heavy monsters. Just rent snorkel gear on shore and go check out the fake sunken ship. Finally, the ship. After all the high tech goodies and very impressive shows are done, comfort and service are what makes a place worth hanging out in. Michael s, Boleros, Two70, the Schooner and others were well kept and friendly. The outdoor hangouts like the Northstar and pool areas are fun. The Northstar itself is a fun diversion. So we found that by keeping an open mind and by also going in person and changing reservations face-to-face with staff on Day 1 we got what we wanted and had a blast. Good bye Quantum, hello Anthem. Read Less
Sail Date April 2015
This was our second Quantum cruise, our first was the 11 night 2 February cruise. The February cruise remains one of our favorite cruises, for many reasons, marred only by the incessant, inescapable, whining and complaining of fellow ... Read More
This was our second Quantum cruise, our first was the 11 night 2 February cruise. The February cruise remains one of our favorite cruises, for many reasons, marred only by the incessant, inescapable, whining and complaining of fellow travelers - with little or nothing to complain about. Puzzling at best, because this is a great ship and it was a terrific trip. Returning in March, the perceived issues were gone. Disappeared. We noticed a few minor tweaks and refinements, but the big change was the passengers. The complaining was gone, replaced by families and individuals looking to have a great time, and succeeding. In retrospect, it was as if the 1100+ Diamonds (Barnacles) onboard were involved in a scavenger hunt of sorts, determined to find all the glitches already noted on these pages, and add fresh insights (grievances) of their own. They were experts on everything, prefacing every gripe with their cruise history for authentication (bragging rights). That can explain how the three couples we had breakfast with on day 2 had already declared, less than 20 hours after leaving port, that they were never sailing Royal again (wish it were so) because Quantum was so terrible. The March travelers, left to their own devices and opinions, were having a visibly great cruise - they didn't know they were supposed to be miserable. It's long been known that you can't put new wine in an old wine skin. The Quantum experience shows that you can put old wine in a new wine skin, but it's a largely wasted effort, nothing is gained. Dynamic Dining appeared to be the root source of most complaining, but if cruise vacations are to have a future, the MDR must die. Dining at large tables in February, duplicating a bit of the MDR setting, we learned about organ transplants, anti-rejection medicine, insurance disputes, hip and knee replacements, stents, rumors, and much, much, more, but nothing that qualified as polite dinner conversation. (Makes those HIPAA forms even more puzzling). Nobody of sound mind would call that a vacation, it's a downer. and that's Royal's challenge. How do you attract a new generation of cruisers when their most loyal customers are such buzz kills? Seasoned travelers are drawn to new ships, transatlantic crossings and extended ff-peak cruises -and that skews the demographics and the reviews. Allure and Oasis suffered miserable early reviews from the same demographic, but are now among the most popular ships at sea. Quantum is arguably the most brilliant cruise ship at sea today, unfortunately it will be lost to Asia. (Fortunately we booked Anthem before departing) This ship has a GREAT crew, but they were drubbed by the inaugural passengers, usually over nothing. I asked several if they were finding passengers easier to satisfy as the demographics broadened. They were surprised by the question, that someone else saw the same thing, and unanimous in their response- everything is much better now. I also heard from them that Royal is go into stay their course, do what it takes to succeed - so clearly management has been communicating and encouraging them to persevere in a difficult transition. Well done, Royal. If you love to cruise you'll love this ship and crew, you'll appreciate the direction Royal is heading, and you'll have a great vacation. If you insist everything remains the way it probably never really was, and look forward to regaling total strangers with tales of your medical history, you'll probably just return home and write a scathing review. Read Less
Sail Date March 2015
This was our first Royal Caribbean cruise and after almost 10 cruises under our belt this was by far the worst experience ever!. To top it off this was our Honeymoon cruise and not one member of the crew ever even congratulated us or even ... Read More
This was our first Royal Caribbean cruise and after almost 10 cruises under our belt this was by far the worst experience ever!. To top it off this was our Honeymoon cruise and not one member of the crew ever even congratulated us or even acknowledged that it even after we told them it was our honeymoon. With the exception of the Bartender in the casino Bar Jayho ( not sure how to spell it) and John the waiter that worked in Silk we were very dissatisfied. I don't know that we will ever even consider another Royal Caribbean cruise based on how we were treated and the fact that everything closed if you wanted to party all night there were no options after about 2 a.m. The Segway at the buffet between meal times was horrible, most of the buffet was closed, you didn't even keep the ice cream maker on if someone felt like having an ice cream cone after 6.p.m. Dinner times were horrible as well, we heard one excuse after another for the slow and inattentive service, none of which made us feel any better. We paid more for this cruise than any other and received the worst service ever!. Apparently it was our understanding that you decided to put a whole new crew on the ship for our vacation and as a result we suffered tremendously. I am extremely disappointed as to the experience we had. No one knew how to smile or even talk to us like we were grown adults. I being 49 and my husband being 58 years old, this did not sit well with us. Your crew liked to bark orders like "Wash your hands!" Which I did before every visit to every restaurant regardless of the ordering of such. The cashier at the casino with the (English or British Accent was supper rude, as I asked her 3 days in a row to explain the point system to me which her response was " its on the paper". By day 3 I asked her to explain it because I didn't understand and she rudely walked away as she again mumbled its on that paper. Well that was unacceptable behavior to me. As employees of a cruise line the #1 priority should be customer service. A smile a thank you and a minute of your time would not hurt your future business. I did not meet anyone on the ship that was happy with the service of your crew. The smoking section of the deck was constantly dirty, ashtrays were never emptied by your staff not there and not in the casino either, people thought I worked there because I constantly was cleaning ashtrays. Royal Caribbean owes everyone a big refund for the lack of service we received. Our refrigerator in our cabin did not work and 2 days went before they replaced it for another one that did not work! What kind of service is this? To start off our cruise day 1 we came to our room with "Happy Anniversary" decorations instead of Just married and when I called to let them know they used the wrong one I was told you use "Happy Anniversary decorations for numbers celebrations" Are you kidding Me?? It was Not our Anniversary! We also ordered a bottle of wine and cheese and fruit the cheese was the worst cheese I ever tasted in my life, it stunk so bad we had to throw it out and the fruit we could have gotten in the windjammer at any time during the cruise. The nerve of you to charge us for that. To end our cruise there was a very tall bald man that walked over to us interrupted our conversation with these young woman and told us quote "THE CASINO IS NO CLOSED AND YOU MUST VACATE THE PRMISES" I was looking at him thinking this is someone just joking around never in a million years would I imagine that this was an actual crew member. He sounded like Arnold Swartzenager it was really incredible how rude he was! Next thing we know 3 security officers came over to ask us to ask us what the problem was and we told them about this man and his rudeness, in fact it was more than rude he was acting in a threating manor that no way did we believe he worked here. There is a much nicer way to ask your paying customers to leave..... Does this sum it up for you? So when asked how you can improve, I have to tell you, I don't know how you fix Rude and obnoxious employees. You were understaffed and you gave us the worst experience I could have imagined for our honeymoon. You can't take it back, cause we won't have another Honeymoon. I am regretfully not a fan of Royal Caribbean and I can't believe we were treated that way. And Just so you know, I only highlighted the worst memories, there were many more rude and obnoxious encounters with your crew throughout our entire 12 days. Thank you for making our honeymoon a cruise to remember forever. Read Less
Sail Date March 2015
Pre cruise we stayed at the Hilton Garden Hotel in Staten Island on a cruise package. Had a very good dinner that night at Lorenzo's in the hotel for my wife's birthday. The next morning we had a free shuttle ride to the Port ... Read More
Pre cruise we stayed at the Hilton Garden Hotel in Staten Island on a cruise package. Had a very good dinner that night at Lorenzo's in the hotel for my wife's birthday. The next morning we had a free shuttle ride to the Port when we get back from the cruise it will pick us up and return us to our car - saves the hassle and expense of parking at the cruise terminal. Embarkation - from the time our shuttle dropped us off until we set foot on the ship was 15 minutes. The only hiccup was getting a porter to take our bags because some many people did not have their luggage tags on their bags and the porters had to write them up individually. I felt sorry for the porters as it was 8 degrees and they had all this extra work to do in the freezing cold. Once inside the terminal it was a breeze getting onto the ship.Disembarkation took 14 minutes from the time we walked off the ship to curb side. Cabin - We were on deck 11 on the bump and had an extra large balcony. The cabin is great, the bathroom seem to be a carbon copy of the Celebrity Solstice class ships which was nice. There was plenty of storage space. The bed, couch and desk chair were like sitting on cement and the pillows also sucked. They seemed to discourage meals in the room as they charge for hot items for breakfast and there is no table in the room and on the balcony just a tiny table that would only hold a couple of drinks. It's shame they are starting to nickel and dime you along with the minibar they also now have snacks and other alcoholic beverages on the dresser for pay along with the room service breakfast charges. The internet was unbelievable for a cruise ship and always work even during one cloudy afternoon. Restaurants Breakfast - Windjammer very good, great selection. American Icon very good with a small buffet and ala cart items. Lunch – Two70 cafe very good. Windjammer very good. Devinly Decadence good Dinner American Icon good. Silk poor they changed the menu 2 days latter Wonderland excellent. The Grande - food very good, service poor. Jamie's Italian good. Izumi excellent. Chops Grille Restaurant good. My wife had the 16 oz dry aged strip steak and I had the 20 oz dry aged Porterhouse for the extra charge for these steaks, in our opinion, they were just not worth it. Should have probably stayed with one of their Filet Mignons. Chic food very good; service poor Windjammer excellent the best meal we had on the cruise and this is the reason why : The four restaurants aft and the Windjammer kitchen air-conditioning system broke down. The only reason we were going to Windjammer for dinner is that we had originally booked Silk twice because we love it on Celebrity and this was nothing like it and this is why we were not going again. What transpired is that the 4 restaurants were closed until 9 PM and all those guests who had reservations were sent to Windjammer which was absolutely packed and only half of the seating area was available because they had the back area blocked off due to light smoke. We were able to get space to eat, they brought tables in from the other side and set them up in the hallways. My wife went to the bar to get us wine with our Diamond Card and they told her that all drinks were on them. It was very difficult to get food because of the amount of people so we started off just eating a little bit here and there until discovered what was about to be our best meal on the ship. They brought up from the restaurants that were closed Prime Rib, Roast Beef, Lamb Chops, Oxtail stew, Mexican Beef Stew, 5 different type of fish and, my favorite that I could not believe they had, soft shell crabs. After about 20 minutes they reopened the back area so we picked up our drinks and utensils and headed out to the open back deck. We proceeded to spend 2 hours dining with free wine, gourmet food ( which only lasted so long) and free cappuccino and huge pours of Amaretto. Never thought a ships problem could turn out to be so wonderful, to us at least, some of the other people were not happy and complained as they drank their free wine. Kudos to the staff, numbering about a hundred, who were outstanding making a bad situation better. Solarium - The best Solarium we have ever encountered. Had an opportunity everyday to go there and always got chairs as there were plenty of deck chairs around the pools and upper deck to accommodate all passengers. Tried the North Star and were lucky enough to be on it when it was leaving the port of San Juan. It was pretty cool seeing the Island and the 7 Cruise ships around us from that height. We only waited in line for 30 minutes. Rip Cord by iFLY - for me it was one of the most exciting and adrenaline rushed things I ever done. I flew very well and signed up for the 2 minute pay where they take you to the top of the chamber - an unbelievable experience. Shows - Guest Entertainer Ronn Lucas was very good. StarWater was a strange show and was okay. The free shows in Two70 were pretty good. Sonic Odyssey was excellent. Did not care to see Mama Mia. Shore Excursions - Secret Sand Beach Exclusive in St. Thomas was by far the best beach excursion we have ever done. A rustic, non-commercial, limited amount of people paradise. Labadee Haiti Dragon's Breathe Flight Line was okay. Our one hour 20 minute total and $95 for a 30 second ride was really not worth it to us. The view was spectacular but we have done zip lines in the past that were much more exciting. We only encountered 1 lost reservation for dinner the first night, which was resolved on the spot with no wait time. A problem with a piece of luggage which was damaged and guest services was very accommodating and we came to an agreeable settlement within 24 hours. The staff on board were all generally very friendly. We did not see any of the disgruntle, unhappy employees that other reviews have mentioned. Royal Caribbean has seemed to finally worked out the problems that they were having. A shout out to our state room attendant Julito who was excellent. We were told that they are bringing back traditional dining on the Anthem of the Sea so they will have both the traditional dining and the dynamic dining.   Read Less
Sail Date February 2015
Like everyone says, (For now) make reservations long before you sail. Its a pain, but it is what it is. Dynamic dining. We didn't wait once to get into any of the free restaurants. We never had a bad meal, and we are discerning ... Read More
Like everyone says, (For now) make reservations long before you sail. Its a pain, but it is what it is. Dynamic dining. We didn't wait once to get into any of the free restaurants. We never had a bad meal, and we are discerning diners. We are cruise people with over 26 cruises under our belts, on 5 different lines. This was the best food we ever had. The steaks were flawless. Don't go to chops and pay, when you can get a perfect steak for free. All 4 free restaurants were fine, do not worry about service or food. As a matter of fact just to test the new system we walked up to the Grande and pretended we didn't have reservations and we were sat within 5 minutes. Having different restaurants to go to was a blast, and its going to be hard for us to go back to traditional dining. We did not like the windjammer, and avoided it whenever we could. The choice and quality of food was mediocre at best. Don't go there between, 11:45 and 12:15. Most stations are closed transitioning between breakfast and lunch. The warm cookies were outstanding and we indulged more then we should have. The ship. It was bright and new and polished. It felt like a mall to me though, and the shops were absurd. Expensive watches in everyone of them. They didn't even have a general store to buy things like batteries, or chap stick? The robot bar was fun once. The genuine pub was always empty. The music hall was fun with a police tribute band, karaoke, and game shows. The art around the ship was nice, and the elevators were just fine for us. The crew. They were all just fine, friendly, and outgoing. One of our shared table people had an issue with her dinner and they were all over it. They made it better, and they were classy and prompt. Great crew!!! Our cabin stew was awesome. Our cabin was 7141 inside and it was just fine with a great shower, and plenty of storage. The TV was awful. Zero stations to watch. A caveat for some is the air conditioning has a governor on it, and will not cool past 68 degrees, this didn't offend us, but it might others. You also need to insert a card in the light switch when you first enter your room to keep the lights on. We used a business card and kept it in there 24/7 and our lights stayed on. Without the card in the slot the lights go off. We loved the solarium, and the plentiful hot tubs to soak in. We did not like the intensely chlorinated pools, which was overwhelming. Im not kidding. When you walked in the solarium your eyes would start to burn. When you came out of one of the pools you smelled like bleach for the rest of the day even after a shower. I considered the chlorine a real issue, and maybe even a dangerous issue. It made our beloved hot tub experience bad. The ports were the ports, and we did 2 excursions. Kayaking on st Thomas was a blast, and zip lining on st kitts was awesome. (Not recommended for people with a bad neck. Don't even consider this zip line if you have a bad neck) We had a wonderful cruise, and would sail on this class of ship again in a heart beat.   Read Less
Sail Date February 2015
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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