4 Royal Caribbean Quantum of the Seas Transatlantic Cruise Reviews

How to ruin a great ship, add lots of dinning rooms, charge extra for most, add more reservations, provide lousy service, call it dynamic dinning. Be aware menus repeat after only a few days in the complimentary dining rooms. ... Read More
How to ruin a great ship, add lots of dinning rooms, charge extra for most, add more reservations, provide lousy service, call it dynamic dinning. Be aware menus repeat after only a few days in the complimentary dining rooms. Entertainment, Mamma Mia, reservation was not available when we finally got out of the dining room, so we missed that performance. The other two main shows were not worth the price of admission, which was included. However, all the other acts were of the standard we had come to expect from RCCL, excellent. A great mixture of activities with excellent equipment and knowledgeable staff. Guest relations staff were hopeless and not very personable. Buffet food was quantity not quality. Staff were not organized, area was not very clean, tables would sit for some time before being cleared. Beverage gratuities have increased to 18%, and at least half the waiters we encountered would be over tipped at 5%. This is not what I have grown to expect at Royal Caribbean, I hope Celebrity is not going down the same path. Time for a change in management at RCCL. Read Less
Sail Date May 2015
Even the future cruise discount and $300 onboard credit can't make up for the many failures of the maiden voyage. It took over an hour of standing to get checked in and same to get off. The highly anticipated and much publicized high ... Read More
Even the future cruise discount and $300 onboard credit can't make up for the many failures of the maiden voyage. It took over an hour of standing to get checked in and same to get off. The highly anticipated and much publicized high tech capabilities was a low tech bust. The Robotic Bar seldom worked, the Internet was slow if you could get on it, the cabin thermostat was frozen, the bumper cars were out of order, wait lines standing in the cold fir three hours inky to have it close down (twice) before you could get on--no reservation system, first come first serve, the poor dining service as orders lost with computer failures, poor service so dinners lasted hours, no fun activities until last day, boxes unpacked--two days to find toothpaste to buy for $6--poor design of ship so will not accommodate Quest, Love and Marriage etc. and on and on. Best thing on ship was Mama Mia which was flawless. Other entertainment was okay except one "comedian" who was offensive to gays and Asians. This was a total bust. We had a constant knocking from what we think was poor seal on balcony door but who knows--reported multiple times and never fixed. Had to sleep with balcony door open to eliminate house and get some sleep. Read Less
Sail Date November 2014
This was my ninth cruise, my fourth on Royal Caribbean lines. Can't say that the embarkation process went smoothly but my companion acted like he owned the place and proceeded to a short line (we also did not stand in the long luggage ... Read More
This was my ninth cruise, my fourth on Royal Caribbean lines. Can't say that the embarkation process went smoothly but my companion acted like he owned the place and proceeded to a short line (we also did not stand in the long luggage line outside the terminal but carried our luggage through the entire steps of admittance and security). In essence, the embarkation was totally surprising, given the number of embarking and disembarking ships abroad. The first couple of days, food in the Windjammer Buffet was fresh, but later not only the too small space and the competition for food, utensils, & seating made the unattractive place tasteless but the same food the following day seemed reheated. The ethnic foods and the vegetables could be appetizing as well as different. Most mornings we spent sunbathing, lounging, and reading with an occasional u-serve ice cream from the Taylor machine by the pool. This multi-leveled place forward entered through Deck 14, the sunny Solarium, was the best place to hang out for us oldsters. There is no dedicated library on the ship, as what's called a Library shares an ell with some computers and card players as well as with the control booth for the 270 venue. Not least of all, it's dark because unmovable drapes covered the multistoried windows. Not many complimentary lunch options here except for snack bars and Windjammer. I truly do miss the elegantly served breakfast, lunch, and dinner served on traditional seagoing cruises. Unhappily from my economic perspective, Royal Caribbean is cutting back on services especially to standard-room guests. The complimentary part of the room-service menu was minimal, its entrée being wrap sandwiches (maybe the ones from 270); nevertheless they weren't available, being replaced by overcooked chicken fingers and french fries. Unfortunately, I'd previously spent half of the gifted $300 onboard credit for the Thermal Spa access so didn't try the speciality venues for meals. The Thermal Spa didn't have many amenities besides the heated Thai tables, 2 saunas, and 1 rain shower, all unisex, besides the separate men's & women's dressing/shower rooms. Apparently there are no complimentary saunas on the Quantum. Be sure to bring a bathing suit. No one seemed to clean the tables between guests, not to mention restocking towels. We didn't get to try any of the amenities from Mamma Mia to Northstar because of lines, hours, confusion about changes in time. This ship overall was not my idea of a sailing vacation. There were rules for everything from who could eat where and at what time to arbitrary admittances into the shows. Read Less
Sail Date November 2014
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star ... Read More
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star vessel/voyage). In short this ship is much more an NCL vessel than a ship within the RCCL fleet. This ship is a complete disgrace and not representative in any way, shape, or form; with any Royal vessel in existence. Below is a list of key areas to consider, followed by a summary of my experience. The ship seems cheaply built inside, while costing a staggering 6.5 billion Dollars. There is no similarity in the few public rooms, with any other spaces, throughout the fleet. There is no Ben & Jerry’s (or any other) ice cream offered on the ship. There is no central meeting place, as is there is no Centrum or true Royal Promenade, as seen on other RCCL vessels. The technology aboard the ship is a complete failure, as are the many “enhancements”. The Bionic Bar, is a complete failure, which many NEVER work, due to its design. The bumper cars, have very limited hours, which are during dinner hours, odd??? All dining is not equal to the quality offered fleet-wide!!!! There are significant room service surcharges, on items which are free on other RCCL ships. The 3½-4 hour dinner at Wonderland, is excessive due to the poor service! The service at The Grand, was the worst of the 4 free venues. The Silk & Chic had the most mediocre meals onboard. There are no items in the “Royal Cookbook” offered on this vessel. The dining at “the Pub” is nothing impressive and should be free, for what is offered. The drink prices aboard are outrageous!!! The two hour boarding process is the second worst (1st being NCL Epic, Maiden Voyage) I have done and their new boarding process is pathetic! The employees & managers are poorly trained and not well motivated. My cabin attendant was the worst I have had, on any cruise: refusing to change sheets, then making my bed without sheets??? Very poor service throughout, dining had constantly the worst service I have experienced, on ANY RCCL ship and generally equal to that of, the NCL Epic. The internet offered did not work and my never, due to its complexities. Very boring crossing, with no lectures, cooking demonstrations, tier level tours: just noting but complete rest and boredom. A 15% gratuity on a prepackaged 8 piece French Macaroons; let me to refuse the sail and never to return to the retail store again. The stupid manager, tried to argue that, “retail purchases, count as bar purchases, thus are subject to mandatory 15% gratuity”. What a load of crap!!!! There is now WOW factor, other than corporate propaganda and lies told to the public. This ship is a complete betrayal of the proud history of the line and its loyal passengers! Parts of the ship, such as the steel elevator deck are ugly as are the bizarre pictures in the elevators themselves. The Purple Polar Bear does not belong on a RCCL vessel. The Guest Services, Port Excursions, and Future Cruises rooms were the worst laid out spaces, I have seen, in all my time cruising!!! The position of the outdoor TV screen is complexly misplaced and thus unusable. There were NO onboard Ship-Wide Maiden Voyage Parties and the High Level Executives, were hidden from the passengers. NO grad buffets, dances, or anything based on this special occasion. On a bright side, the cabins are the most, well designed on any Royal ship. The bathrooms are outstanding, as are the large flat screen TVs in the cabins. I will never set forth on the Quantum/Epic again and am seriously reconsidering my loyalty to Royal. It was my first Diamond cruise and now I will start to explore other lines such as, Cunard & Holland America Line. These lines both respect tradition, but also serve to protect it, as well. They respect their loyal passengers and are not in the process of changing their line; to suit a younger land based, travel demographic. As such I am deeply concerned with the direction of the company and if I was a stockholder, I would sell my shares. I feel cheated, as this is not the product that I purchased, 1½ years ago; when I put my deposit on what I thought, would be a true RCCL ship. We were lied to, as the 1150 Diamond/above who were on this ship: as this was not the experience we were promised (based on the lines past reputation/ships/onboard experience.) If I wanted to fly Southwest/Spirit I would fly them: if I wanted NCL and it’s “freestyle Cruising” and type of ships, I would book them. I sadly chose Royal and got someone else’s poor product in return. We in essence paid to be on a training cruise, while others (travel agents on free cruises) continue to pretend that the ship, its staff, & operation, are acceptable??? The paid shills on this board, including those who submit fake reviews, should be shown for what they are. This sad experience was nothing more than a 2½ Star experience at best: it is a sad departure, for a once truly innovative & promising Cruise Line!!!   Read Less
Sail Date November 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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