11 Royal Caribbean Quantum of the Seas Transatlantic Cruise Reviews

We went on transatlantic cruise from NJ to Barcelona and it was perfect. It was my 31st cruise, 9th on RCl. Don’t believe bad reviews, it is amazing ship. If you are looking for traditional dining, you will be disappointed, but you are ... Read More
We went on transatlantic cruise from NJ to Barcelona and it was perfect. It was my 31st cruise, 9th on RCl. Don’t believe bad reviews, it is amazing ship. If you are looking for traditional dining, you will be disappointed, but you are adventurous and willing to try different restaurants, you will love it. The variety of choices for dinner is excellent. In 11 days we did not have a bad meal, no matter which restaurant we went to. The best was Wonderland-it was amazing and unique experience and definitely worth paying for. We did all our reservation 2 month ahead from home, but any time we needed to change it on the ship, it was not a problem. We changed time a few times, change the restaurants and never had any issues on the ship. The service was pretty good, a little bit slow, especially in Coastal kitchen restaurant. Any restaurant we went to dinner it took about 2 hours to have dinner. If you want fast dinner, just go to Windjammers. The entertainment was great. Mama Mia show was the best! While we were at sea, we had afternoon show as well. The cruise director Dreu was wonderful, very entertaining and very funny. The only strange thing was they did not have Welcome aboard show or farewell show, which we usually enjoy on other cruises. We had a room all the way forward #10504 and it was great. Very spacious with a huge window from floor to ceiling (felt like a skylight), plenty of storage space and closet space. The bathroom decent size with excellent flexible shower. The bionic bar was very interesting and unique. The North Star and I-fly are amazing. The line on North Star could be very long, but if you go early or on sea days, you can get to ride within 20-30 minutes. It is great view and nice experience. For I-fly you have to make reservation, but I managed to go 2 times on different days and it was very unique experience. The music venues are very nice and offer different types of music from Latino to Jazz and classical music. The ports of call were very nice and shore excursions from the ship were reasonably priced and very good and we had very good tour guides in every port. The Caves in Palma de Majorca was the best tour of all we took. Overall it was wonderful cruise and we really enjoyed it. Read Less
Sail Date May 2015
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed ... Read More
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed vents above the cabinetry and intakes distributed below. Although we stayed in one of the less expensive cabins - an oceanview - we did not feel RCI cut the built in amenities in our room. As I have posted elsewhere, there are even hooks in the shower for your scrubbies and back scrubbers. The makeup mirror over the little desk/makeup table has wonderful lighting for doing your makeup. We got to see quite a selection of other cabins, and I have to say every one was as wonderful as the last. For those wondering about the Junior Suites, there are at least two layouts and we were impressed by both. The real jewels of this ship are the staff. I can't say enough about our room steward, Ryan, for taking excellent care of our 3rd floor cabin. If you go to Silk, ask for Nemeesh. He provided such an excellent experience, it became our favorite restaurant on the ship. The only issues we had on the Quantum had to do with the technology. Matters improved as the week progressed. Our check into the ship took a check in clerk, a supervisor, and an IT specialist. Despite all this, it took only 45 minutes from leaving the Holiday Inn to walk to the ship before we were seated on board, glass of wine in hand!   Read Less
Sail Date November 2014
We had a great time on this cruise, the ship is beautiful and the staterooms very well appointed . When we booked we knew this was going to be a maiden voyage and that RCI would have only just have taken over the ship, we expected there ... Read More
We had a great time on this cruise, the ship is beautiful and the staterooms very well appointed . When we booked we knew this was going to be a maiden voyage and that RCI would have only just have taken over the ship, we expected there to be issues and challenges so we had a open mind from the start as to what was likely to happen. Looking at other reviews here it appears some guests had not thought about any of this. Yes there were a number of issues,some more annoying than others, but in our opinion nothing which impacted our enjoyment of the trip. We had a couple of days and nights of 'motion in the ocean' but we were in the North Atlantic in November and this must be expected. The 3 sunny and warm days were a bonus we never expected. There were a lot of people on board who did nothing but complain, we heard the following for example: Why are there no soup spoons in the windjammer? The ship is too big I have to walk too far from my stateroom to the restaurants? No ice cream. We also met lots of other very nice people who like us expected issues and were just getting on with having a good time. We thought the food was excellent in the majority of restaurants, we dined in The Grand - excellent , Chic - very good , American Icon - OK, Silk - OK, Jamie's - excellent. Due to the problems with the reservation system we gave up trying to reserve and ate in the Windjammer on the other evenings which was very good. We were not impressed with the Dynamic dining system and prefer the Any Time dining option as we like to eat when we want to eating not have to plan in advance. The 270 cafe was great at lunch time, the beef sliders were delicious. The drinks voucher system for Diamond and above worked well but in the main we visited the Diamond lounge in the evenings going into the Overflow Music Hall, there were over 1000 diamond and above onboard. Mamma Mia was excellent worthy of the West End, we saw the American singer who was also very good but did not go to any other theatre shows, Starwater in 270 was very different and very unique. The crew were lovely and we're learning about the ship as we were, we got the impression that in certain areas, especially the Windjammer, they were very understaffed. We loved the solarium and indoor pool for relaxing during the day. I tried the IFLY which was fun and something I would have never done on land. The bumper cars were great fun and we did them a few times. North Star was also an experience we enjoyed, and yes there were long queues. The deck party on arrival at New York was amazing to see almost all the ships company and guests on deck enjoying the early morning arrival. We felt the compensation of 25 % of what we paid for the cruise plus the OBC of 300 USD were and very nice bonus for the minor issues we faced. We had a great time and believe that once everything settles down and the issues get ironed out Quantum will be a superb ship Read Less
Sail Date November 2014
Check-in was a free for all at southampton with staff with i-pads being surrounded by people trying to get aboard. but we got aboard within 30mins with no problems. The positives were- all the staff who were very helpful and worked very ... Read More
Check-in was a free for all at southampton with staff with i-pads being surrounded by people trying to get aboard. but we got aboard within 30mins with no problems. The positives were- all the staff who were very helpful and worked very hard. The cabins were big and clean and our balcony was big enough. The facilities were very good The gym was wll equipped, This is our 6th cruise, The activities were excellent (rip cord, trapeze, flow rider etc) The shows were very good, i also enjoyed the guest acts music hall had great entertainment The negatives were- poor check-in free wi-fi advertised when you have to pay for it queueing for anything that can't be pre-booked, -we queued for 3 1/2 hours for north star, but was amazing when we eventually got on . We queued for 40 mins for bumper cars but they all ran out of charge before we got to ride them, then queues were even longer every other night lack of vegetarian options bionic bar didn't work most nights and when it did work there was a 20min wait the 15% added to the drinks package after you bought it was a shock (maybe because i'm british but i wasn't told about it until i read my statement) also after buying the drinks package there was a number of drinks that weren't included so had to ask any time i wanted a different drink in a different bar Overall this was a very good cruise which could be great if the issues raised are addressed, as the ship was really very good and staff were excellent   Read Less
Sail Date November 2014
We are back from a fantastic cruise on the Quantum of the Seas! This was cruise #23 for me. We've sailed on all the major lines before RCL, Celebrity, Carnival, Disney, Norwegian, Princess, MSC and HAL. We've also done an ... Read More
We are back from a fantastic cruise on the Quantum of the Seas! This was cruise #23 for me. We've sailed on all the major lines before RCL, Celebrity, Carnival, Disney, Norwegian, Princess, MSC and HAL. We've also done an inaugural before on Oasis. I had hoped to start writing this review earlier but the day after we got back my check engine light came on. As I feared, it turned out to be my transmission. One of the few parts remaining that GM has not recalled/replaced on my Enclave. Grrrrrrrrr! At any rate, it’s been a chaotic & expensive return home. This was our annual girl’s trip. So my two daughters, 2 & 7, my mom and I left our DH’s behind and flew across the pond. Was the maiden voyage of Quantum a flawless sailing? No way! There were lots of little things that didn’t go according to plan. Some were RCL’s fault, some were not. However, I applaud Royal for daring to elevate cruising to another level again and again. The things that happened were irritations, not large enough to ruin my cruise. Nor would I be dissuaded from taking another maiden voyage in the future. Once the kinks are worked out Quantum will definitely be a ship to contend with. Pre-cruise We flew in 4 days early for a pre-cruise stay in London. None of us had ever been to London before and we wanted to see as much as possible. We landed at London Heathrow and took the Underground to the hotel. It took nearly two hours from the time we departed the airport to arrive at the hotel. We booked Park Plaza County Hall London. A nice hotel, excellent service, however, a bit overpriced IMO. The location was great adjacent to the Waterloo station, near 2 HO HO stops. Stores, restaurants and Big Ben/Houses of Parliament are within walking distance. The hotel treats kids like royalty. This was one of the main reasons I choose this facility over the nicer, sister property next door, Park Plaza Westminster Bridge. PP County Hall had daily activities, movies, pizza making etc. for the kids. Delivered them candy treats at bed time. They also gave out Park Plaza bucks – hotel dollars that kids could redeem for ice cream, juice, popcorn and other treats. We did sooo much sightseeing. We started really early in the morning and went late into the evening. Unfortunately we kept missing the timeframe to redeem the PP bucks. I told the hotel manager and he prepared huge treat boxes for each of my girls. The hotel also has laundry facilities for its guests to use. This helped reduce the amount of clothing we had to bring. Several times we had to ask for additional hand towels, maid service was at our door before we even got off the phone. As I said…..excellent service. London was awesome! We used the HOHO to get around while we were there. We went to the Tower Bridge, passed Traflgar square, the Marble Arches, Tower of London, The Shard, London Bridge and a few other places. We went to Buckingham Palace and watched the Changing of the Guards. I heard so many times that the Changing of the Guard was a waste of time. We didn’t think so. After all it is a quintessential London thing to do. Just like the fish and chips we had. We spent time at Oxford Circus doing a little shopping. We stopped by Hamley’s, the worlds’ oldest toy store. It’s probably one of the largest too. This is a kid fantasy land. There are seven stories of toys and games, many of which are on display for them to touch and play with. I literally had to extract my kids once it was time to leave. We could have stayed there at least half of a day if I had let them. The toys were pricey though. I felt sure I could have bought some of that stuff far cheaper on Amazon. We also took a day trip to Paris while were there. At an unearthly hour of the morning we went to St. Pancreas and took the first train to Paris. I hadn’t been to Paris in about 20 years so it was great to be there again. We used the HO HO there as well and drove by the Louvre, Notre Dame, Arc D Triumphe, and the River Seine. We chose to spend our time primarily at the Eiffel Tower. I wanted to have tea party there with my girls on the front lawn. Which we did. Afterwards, we went to Musee de Branly. This is more African/Asian art and sculpture. I think this is such an underrated museum. I really enjoyed it. Glad I choose this one over the more popular Louvre. Afterwards, we had time to grab a couple of souvenirs and it was time to make our return to Gare De Nord train station. Is it possible to see all of Paris in a day…no. That wasn’t our goal though. I wanted to take my girls to the Eiffel Tower and give my mom an overview of the city. That was very doable in one day. Southhampton – The next day it was time to make our trip to Southhampton. We booked an excursion through International Friends/The London Toolkit. We were picked up at our hotel promptly at 7:30am. We stopped by several other hotels and the airport to pick up other passengers. Then we stopped for a restroom/coffee break. Finally we were off to Stonehenge. I can see why Stonehenge is one of the “Wonders of the World”. Well worth a visit there. Of course you can’t climb/touch the stones but you can circle it 360 degrees. We spent about an hour and a half there and then we continued on to Southhampton. We also drove through the town of Salisbury. About an hour later we arrived at the cruise ship terminal were most passengers got off. There were several Quantum cruisers on the tour with us and the bus driver agreed to drop the rest of us at our hotels. We booked the Novotel Southhampton because the Holiday Inn was booked solid. The Holiday Inn is literally at the gate of the cruise ship terminal. It doesn’t get any closer than that. However, where we stayed was still very close. I loved the location. We were next door to McDonalds and TGI Fridays, a drug store, shopping mall and a shopping center. It was easy to pick up the last minute cruising items we needed and kill a pre-cruise evening. When I woke up the next morning I could see the Quantum from our hotel room window. The taxi queues were about 45 min to an hour wait. So we decided to walk to the cruise ship terminal. It was a challenge though, only because we had a lot of luggage to manage. We were so excited though that FINALLY Quantum was only minutes away. Embarkation- One hot mess! This was definitely the most chaotic embarkation ever for us. We arrived at the pier around 12:30. We walked right up to the luggage check in area. We had to get new luggage tags because we were upgraded at the last minute (wooohoooo). This process took only a few minutes. Then we walked over to a little old lady who separated us into different lines to go through security. This is where the fun began. We stood for about 15 minutes because they had paused security screenings. Apparently the line on the other side was so backed up they couldn’t let anyone else through. Once the security screening resumed we were through in about 5 minutes. That was pretty uneventful. Next, it was off to the traditional check- in lines. I thought we didn’t have to do this anymore if you completed everything online and uploaded the photos? Nope, the only part that appeared different was that they had regular lines to stand in and they had staff members randomly scattered throughout the room with tablets. The tablet lines were shorter. We walked up to a tablet toting, staff member and he checked us in. He retook 2 of the photos we uploaded and checked our passports. He asked us whether we had traveled to Africa (Ebola screening) and whether we had signs of illness (norovirus screening).  Then he told us we could board. Great….but we were sent to another line. No one seemed to have a clue what was going on. Some people got boarding numbers, some people didn’t. Some people were sitting (unnecessarily) waiting for their boarding numbers to be called. Some were lumped together outside the door. We were in the line outside the door which turned out to be the correct one. We took our embarkation photo. Then it was off to another line. Apparently the gangplank had too many people and we had to be held there for a few minutes. Once we got on the ship security stopped us to take our photos. Why?? Why oh why did I go through the trouble of uploading photos pre-cruise only to have more taken? Really? I’m thinking it took about an hour or so to board. This wouldn’t have been a bad if my expectations weren’t set for the 10-15 minutes from arrival to the ship that they boasted about. In Royals defense, I think it was so messy in part due to the disregard of embarkation times. We were late and missed ours. A few people I spoke with didn’t even realize they had been given embarkation times. So it did seem like everyone chose to arrive at the pier at the same time. That said there was definitely room for improvement here. -------------------------------------------------------------------------------- Ship- Fortunately the chaos was quickly forgotten as soon as I set foot on the vessel. Finally after over a year of waiting we are on the Quantum! She is beautiful. Muted and modern, you can tell that attention was paid to even the smallest of details. There were a few visible signs of things under construction, a pile of stuff under a tarp next to the indoor pool. Some machinery in a corner here and there, for the most part though she is finished. Cabin- We booked an ocean view cabin originally, however, there was a huge price drop a couple of months before sailing that was irresistible to me. So we downgraded to a category Z inside guarantee. Imagine our huge surprise when a few weeks before sailing we were upgraded to category D balcony (9124). Huge upgrade….. thanks RCL! Of course cabins were ready when we boarded. We did go straight to our cabin to set our stuff down. As we had heard, there was one sailing card on the outside of the door. Wow bands and remaining cards were inside. I didn’t use the app to track my luggage. I couldn’t even find the app in the app store to download to my Android. Nevertheless half of our luggage arrived about 2 hours after we boarded. The other half came during dinner. I was impressed with all of the storage/cubbies and overhead bins. There was definitely ample room to put all of our stuff away, including the kid clutter. We were able to stuff the stroller between the dresser and the balcony door. I liked the cabin layout which felt more spacious even though I’m not sure it was actually any larger than the cabins we normally have. I loved the child safety lock on the balcony door. Due to safety concerns, I typically avoid balcony cabins when I am sailing with my kids but RCL thought of me. You could simply pull to engage and even my seven year old couldn’t reach it. The front door was another story though. My 2yr old could easily turn the door and pull it open by herself. The fridge still had the directions in it (ahhh the new ship thrill). It was empty, hadn’t been stocked yet. This was great because there was plenty of space to stow the water, juice and soda we brought onboard. The mini safes were fine, however, they may want to make them larger. Since they are encouraging everyone to bring their technology onboard, a safe large enough to stow your laptop would have been great. The directions to the safe left out the part where you should hit the star key first. The directions just said the number and then the pound sign. We were told that the safes automatically lock down after an incorrect entry to protect from people trying to figure out the combination. The only problem with this…it is easy to do this on accident. There were so many calls from others who were locked out of their safe that we waited a day and half for a locksmith. (Another irritation ) Wow Bands- Thumbs up to the wow bands…free . Prior to sailing I thought this was a solution to a problem that no one had. However, once I used them I thought they were great. It was really great to not need a lanyard/pouch or anything. It was also really great to be able to swipe the band to pay for items in stores, drinks, photos etc. Kids Club Kid’s Club was a positive experience overall. There were 150 kids on our sailing. Royal Babies and Tots was a disappointment. They were not functioning yet. They had 3 events scheduled each day but the room wasn't completed and you must stay with the tots/infants. No sitters were available for this sailing from what I was told. The toy check out wasn't available yet either. The toys didn't arrive in Southhampton as scheduled. There is an awesome play area that is open for all ages. It is unsupervised play space, so parents must stay. Brilliant idea! Basically consists of a climbing structure, sliding board, toys and mats. Both of my girls have really enjoyed playing here. It is open 24/7. My 7 year old was in the Explorers group (There were only 12 kids who signed up). They combined ages 6-11yrs for this sailing. DD really had fun. Several times she didn't want to leave when I came to pick her up. Even though there weren't a lot of kids they still kept them busy. The Science lab wasn't open yet and the room that is for the 9-11yrs is being used for media and electronics equipment. The staff has been wonderful despite all the hiccups. Another great advantage of the Wow band, I could swipe it to pick my kid up. No more signing in and out. My photo pops up in the tablet of the counselor. They can instantly tell if I am who I say I am. You can also add the photos of additional people who are authorized to pick up your kids. AWESOME safety feature! Another new thing with the kids program is the addition of more family activities to the schedule. Twice a day there was an activity in the kids club that you could come and do with your children (all ages together). One day we made bracelets/necklaces of beads, we sculpted pottery (my priceless work of art was left behind as an example to show future cruisers stop by and visit my masterpiece.) we painted, there were egg races, family scavenger hunts etc. It was great to have activities that we could do as a family. I do have copies of the kids’ activities schedule I will try to scan them later. They said that for the next sailing all of the facilities are supposed to be ready. I'm not certain I believe that though. At any rate, there is still tons of stuff for the kids to do. Weather- We were in for it this cruise. The first few days we tossed and turned so much that many were seasick. I was puking again like I had morning sickness. I know TMI. I haven’t gotten sick since my first cruise so I was very surprised that the motion was as bad as it was. I wonder if it was just the weather or were transatlantics always this rough. Once the sea stabilized, we had a few days of mild weather upper 60’s or so. Then we were back to being tossed around again. We were on Deck 9. There was one day when looked out the window and saw swells of water so large it looked like a wall of water. Definitely worse seas than I have experienced on any of my cruises. Food- Overall, I think food quality improved a notch with this class. Typically I find cruise desserts to look really nice and taste really bland. Not so this cruise. There were quite a few desserts that appealed to my non-chocolate eating self. I think I ate a few dozen cookies they were AWESOME. Fresh baked in the Windjammer. I found myself wondering whether I stumbled into Subway. Did they stash Otis Spunkmeyer onboard somewhere? There were different, delicious, flavors every day. I really liked Dynamic Dining. Changing food types was nice. If I had any complaint at all it was the length of time between courses. Since wait staff have many tables who are on different courses. Sometimes I felt like we were forgotten about as they moved on to whomever had just been sat. There were several days where we made reservations (pre-cruise) but there were others were we just showed up waited 5-10 minutes and were seated. The frustration came with Wonderland. I wanted to book (pre-cruise) it the first night however, the only time left was 9pm, didn’t want to eat that late. I thought once we boarded there might be additional times available, but when we went by they said they were out of slots before the ship set sail. Book early if you want to be sure of getting a place. I spoke with someone who said that additional slots were available in your cabin if you booked by TV. I didn’t think to try that. Note to parents- most of these places did NOT have kid’s meals. You had to order from the adult menu. Even a few that did have a “kids menu”, in actuality it was just a few items from the adult menu. For the parents of a finicky child …be warned. Also some of the menus had changed from what RCL said on their website. I was disappointed to find a few items that I was eager to try pre-cruise, absent from the final menu. Chic was good. So was the service. We walked up with no reservation and were sat within 10 minutes. We had the Baby Lettuce Salad, Catalan Shrimp, Jumbo Lump Crab Cakes, Grilled Lamb T Bone, Pan Roasted Australian Barramundi. I remember enjoying my crab cake and the salad but the rest is a blur. American Icon Grill- The most disappointing. I wanted to try this place more than any of the others. The menu was most appealing but the food taste was the least appealing. I was raised a southern girl. If you put greens, macaroni and cheese and fried chicken on your menu, you better come with it…..they didn’t. We went back a second time at lunch hoping it would be better but it wasn’t. The Grande- It was good, but once was enough. They do have lobster on the menu though. Solarium Bistro- We ate here one day for lunch. Good. We got to meet Celebrity chef Devin in the flesh. She was out mingling with her guests. If you have eaten at Seasons 52 before you know this concept. They have great tasting meals under 500 calories. Desserts –tiny portions that are less than 150 cal. Salad dressing was phenomenal. She said they made it from scratch. Free to eat here for lunch, fee for dinner. Silk was our favorite of the free restaurants. We ate there twice because we liked it so much. We loved the couples that were seated next to us. Great ambience, great service, didn’t wait as long between courses. Seaplex hotdogs –Lots of different style hot dogs but it was just so-so. Café 270 –Ate here for lunch one day. Love the salad station-(Think Doc Greens) choose your greens/and your toppings and dressing and they mix it. There were sandwiches hot/cold and soups also. It was hard to find seating here though, many watching the cast rehearse, reading etc. Johnny Rockets – Same as the others. There are great milkshakes and good burgers. Jamie’s Italian was really good. We ate there for lunch. The lunch menu is the same as the dinner menu with the exception of 2 extra pasta dishes. It’s $15 pp for lunch, my 7yr old was charged $8. Under 3yrs is free. This is one of the few restaurants that had a true kid’s meal. The kid’s meal is given to them in a viewfinder. So they have the toy to play with the entire time and can see pictures of the dinner options to choose from. Micheal’s Genuine Pub – The food is a la carte. I had a midnight snack here one night. The menu is a la carte. I had some really good chili & lime wings. Windjammer- Thumbs down to the Vitality drinks. The juice/lemonade alternative for this cruise was not good. So glad I bought juice and soda on board. There were great fruit smoothies available near the pancakes at breakfast. Lots of different food stations so crowds were never really a problem. They had the typical Windjammer variety. Did I mention the awesome cookies? You MUST eat some! Entertainment- RCL raised their game with the entertainment. Starwater was awesome! It was visually stunning. The best show I’ve seen at sea hands down. A little bit of Cirque, which we loved. Loved the background changes on the screen, loved the interaction with all the technology. Come early to get a good seat. The robotic arms that changed were awesome. This is a must see. We went to see it twice. My 7 yr old and 2 yr old were captivated the entire time. Mama Mia- So sad we didn’t get to see this. Everyone I spoke with had very favorable things to say. The day we were scheduled to see it, it was cancelled due to the weather. The next day it showed it conflicted with other things we had planned. So we missed it. I fly- I LOVE I fly! I took my first flight in Orlando earlier this year and I couldn’t wait to get another chance to do this. If you have ever been to an Ifly location it operates the exact same way. The first 1 minute flight per person is free (3yrs and up). Additional flights$49pp I let my 7yr old fly too. The look of sheer joy on her face was something I will not soon forget. She loved it more than I did. Definitely don’t miss your chance to do this. I did sign up the day before. They said they took walk ups but only if there was space available. Roller skating is for ages 3 years and up. There was no cost. You must wear helmets. Knee pads/elbow pads are optional. Skating at times was quite a challenge. Especially until you get use to compensating for the motion of the ship. We watched quite a few collisions. I heard there were a few broken arms and other minor injuries during the cruise. I’m not surprised. When the ship rocked, you were tilted to whatever side the ship was. Stopping was difficult due to the extra momentum. Roller skating was offered once a day but the times changed. Typically they were 2-3 hour sessions. You can skate for as long as you want provided they don’t run out of skates for other guests. Then they will ask you give up your skates if you have been skating awhile. I didn’t see or hear of that happening during our cruise. Bumper cars There is no sign up necessary. Sometimes the wait times were about 30 minutes or so. Ages 8+ could ride alone in the bumper car. Ages 3- 8, minimum of 42” could ride with a parent. Under age 3 couldn’t ride at all. This was great fun. They will have to figure out the battery situation though. In the beginning there were 10-12 cars operating. Then the cars would die off one by one until there were only 3-4 cars able to operate. We always went right at the start time when the maximum number of cars were available. Circus school/Trapeze school. This is not a school at all. It’s just a chance to swing from a trapeze. I believe this was offered daily between 9-11am. This is lots of fun, but a bit scary climbing the very tall, wobbly, ladder. I think we waited about an hour. Don’t go right before closing. They usually have to cut the line early to make sure everyone gets a chance. No sign ups for this. First come first served. Minimum age is 6yrs old. The maximum weight is about 220lbs. He said that they may have to adjust it downward. It seemed to be an approximation. North Star – This was probably the biggest aggravation for me. I never did get to ride. We passed it several times and there was always a long wait. Wait times averaged about 2 hours. I did hear of guests who waited as long as 4 hours to ride. I thought this was ridiculous. I refused to waste so much of my precious vacation time waiting in line. The one time I caught the line when it wasn’t too long of a wait. 30 minutes into waiting a thunderstorm came and they shut it down. I couldn’t believe that they didn’t go to a sign-up system after the first day of long waits. I spoke with one couple who got stuck in the North Star. They were up there about 45 minutes and had to have the machine cranked down manually. I did hear rave reviews from the people who were actually patient enough to wait. Bionic Bar - So cool! I watched many drinks as they were made. I even created my own non-alcoholic drink out of a combination of juices. Someone asked how the machine knew you were of legal drinking age….Wow band or sail and sign has your age information encoded in it. They spent a lot of time trying to get the robots working properly so it was frequently down. However, when it was up they gave away free drinks so that the robots could practice. It was definitely worth a trip there to watch this. There was always a crowd here. Kids Water Play area/Wave Pool – This is great fun for the little ones. Only for the potty trained. Yes, the weather was chilly. I think our warmest day only touched 70 degrees, however, my kids would not have allowed us to debark without a chance test the wave pool. Kids Indoor Pool- So glad there is an indoor pool for kids on this vessel. My kids spent a lot of time here. I was a bit surprised that we were always the only ones. Again, only for the potty trained. The water was about 1ft deep. One big plus the hot tubs are adjacent to the kid pool. Mom and Dad can safely soak and watch while the kids play. The Gym- I did get to exercise a few times while I was on Quantum. There were a lot of treadmills. It was never very crowded when I used the gym. I saw an area for spin classes. There was also a sunken area for yoga and other classes. There were plenty of free weights and other equipment. The Zumba classes seemed pretty popular another thing I never got to. Photo gallery- The Wow band was a great feature here too. The photographers swipe your band before they take your photo. Just swipe the computer screen and all your pictures pop up. You can purchase prints or digital negatives for $20 each. There were packages available. It was great to have the option of purchasing the negatives. I bought a few negatives. When I got home and played the CD there were thumbnails of all the photos that were taken the entire cruise. The photos I purchased were unlocked but there was the option of purchasing additional, locked photos that I hadn’t gotten. This was another very nice touch. Casino- I did get to the Casino once while we were on Quantum. It was your typical casino. I did notice a TON of smoking though. I do wish at least one side could be smoke free. Pricey Internet packages- They were reluctant to give out any pricing, when I went on I could see why. Discount coupons varied I guess based on whether you are gold, platinum etc. I’m platinum, had a 15% of coupon so the prices (before the coupon is applied is a follows) $225.95 unlimited the entire cruise for 2 devices @ a time. $189 unlimited the entire cruise for 1 device @ a time. The daily plan 55.95 for 24 hrs of continuous usage 1 device at a time. Then there was the $29.95 1hr plan 60 minutes could be used throughout the entire cruise (1 device). I had issues with the internet with the first package I bought. (Another irritation) I went to the service desk to complain and they refunded my money. I was also advised to try and Skype in the middle of the night (yes, that is what she said) if I wanted to get through. For all the hoopla about the improved internet…..we didn’t see it. RCL apologized profusely and the rest of the week any internet package I purchased was free. I was able to Skype but I got a better connection in the middle of the night. Cruise critic party-It’s always great to meet the people you have corresponded with. The Meet and Mingle was the largest ever I think, close to 400 registered. We did get some freebies and got to meet a lot of RCL corporate and Cruise Critic staff. The Cabin Crawl was awesome. I finally got to see a gorgeous Loft suite. The Virtual Balcony cabin was really cool too. Movies- There were free movies on demand in your stateroom. -22 Jump street, A Most Wanted Man, America, Begin Again, Blended, Blue Ruin, Canopy, Captain America, Deliver us from evil, Think Like a Man Too, Dinosaur 13, Bear, Draft Day, Earth to Echo, Godzilla,Edge of Tommorow,Life After Beth, Life of Crime, Maleficient, Mom’s Night out, Obvious Child,Rage, Reclaim Take What’s Yours, Repentance, School Dance, Sex Tape, Short Term 12, Snow piercer, Step Up All In, Supermensch, Tammy, Teenage, The Amazing Spider Man 2 The Dog, The Expendables 3, The Fruit hunters, Immigrant, Racing Adventure, The Purge Anarchy, The Rover , We are the Best,Whitewash,Under the Electric Sky, A fighting Man,A Million Ways to Die in the West Debarkation- This was far more orderly than embarkation. There were super long lines to get off the ship. I was glad we had booked the RCL transfer to the airport. They walked us straight off the ship. We still had to wait in a long line for customs but that was much better than the lines to debark. Post cruise Manhattan tour/airport transfer. I would guess this tour lasted about 3-4 hours. We did just get the highlights of Manhattan. I was disappointed we didn’t get to stop anywhere for souvenirs. We stopped twice for a restroom break at the NBC building and a park that had a great view of the statue of liberty. We drove by many of Manhattans best attractions, 911 memorial, Madison Square Gardens, Central Park, Trump Plaza, 5th Avenue, The stock exchange, Soho and we passed near the Empire State Bldg. I wished we would have had more time in NY. Whew! I think I have just about covered everything we did. It was a really great cruise. Despite the seasickness, I’d sail again tomorrow if I had the chance. Read Less
Sail Date November 2014
There were glitches getting on the ship but it was to be expected since we were the first revenue passengers. Once on the ship it was amazing. Very elegantly beautifully designed with a lot of smart technology. Some of it was still in ... Read More
There were glitches getting on the ship but it was to be expected since we were the first revenue passengers. Once on the ship it was amazing. Very elegantly beautifully designed with a lot of smart technology. Some of it was still in trail mode but it will be amazing when all the bugs are worked out. Royal did however reward us well for the little glitches, $300.00 OBC and 25% of our fare in a future cruise credit, free drinks the first night, most speciality dining was comped, and if you bought the internet package that was refunded too. Dynamic Dining was awesome a wonderful change for RCCL. Wonderland was by far my favorite speciality dining, the food and service was amazing. Silk was my second favorite, the food and service there was just as good. Chic followed by American Icon were my next favorites. I was very surprised how fast the service was in American Icon. Devenly Decandence was a complete waste of space on the ship. The food was awful, she was so full of herself that she was the only one that mattered. I watched her the next day berate a bartender at great length in front of his crew and us guests because she wanted space in the galley freezer for her Pineapples. Really with all the exec's on that cruise she could have shown some professionalism and addressed her concerns to management and not harass a very hard working bartender. Jamies wasn't really much better. They were out of Ribeye and instead of just saying they were out the server made up this story about how the chef thought the quality was not good enough.It is to my understanding that chef worked for Jamies. But I am sure that a Royal Caribbean chef would never let anything on the ship that is not of top quality. We never got our main entree. From talking to a manager that works for Jamies I got the feeling that he was there to transform Royal's crew to something better and that Royal really didn't know how to do it right. Really I don't understand why they have either of those places when Royal Caribbean has the most amazing head Chef Neil Gallagher. For years he has given us wonderful menu's, wonderful dining options, and now Wonderland. When Royal already has the best why did they look elsewhere. 270, the room, the shows, and the wonderful bartenders in there who could ask for more. 270 is the most amazing place on the ship. Music Hall was a whole lot of fun also. Michaels Pub I found the same vibe as I did with Jamies and Devin's there too it seemed like they were there to make sure Royal does it right. But for 3 days I went in there sat at the bar and for 3 days bartender's looked at me didn't greet me and they were too busy to give me a drink. So I find myself once again saying Royal already does it right, the pubs on all the other ships are 1000 times better than Michaels. I really found that on this cruise it was the best of the best of Royal Caribbean's staff to make sure we had a great time. I was very impressed at how much Royal rolled out the red carpet for the meet and mingle on this sailing. That by far was the most impressive fun meet and mingle I had ever had the pleasure of going to. I was so totally impressed with Quantum of the seas that after being home 3 days I rebooked for the November 23 sailing. Read Less
Sail Date November 2014
Yes, let’s start with the ship herself. She is not a RCI ship in look or feel, she has the stunning class, style, décor and charisma of an X ship (namely the Solstice class). From the stylish two tier shopping area, to the soft ... Read More
Yes, let’s start with the ship herself. She is not a RCI ship in look or feel, she has the stunning class, style, décor and charisma of an X ship (namely the Solstice class). From the stylish two tier shopping area, to the soft furnishings, to the way the elevator lights changed colour to announce they had arrived at your floor, to no Bingo announcements, to the bathroom with the large shower, and the ladies leg shaving bar, to the balcony furniture with the footstool, to the covered solarium... I could go on and on but I think you get the picture. Now this is not a problem for me as I love Celebrity cruises and their ships, but people who have not done their research may have a bit of a shock. I know that Quantum herself is off to the far East but when Anthem sails out of the UK next year I suspect that the ‘tattoo and football shirt crowd’ who are used to the Independence in British waters may have a bit of a shock. Perhaps this design is a conscious effort by RCI to ‘up’ the brand and the clientele they attract. And the prices of the cruises of course as Anthem next year from Southampton is extortionate! So to the crossing itself. On arrival at Southampton our luggage was quickly tagged with the new tracking bar code bag tags. I was disappointed to see that the peeled off bit was just dropped on the ground though – so at the end of the day there would be approximately 8000 pieces of peeled paper floating in the English wind! It took me about 30minutes from ‘kerb to ship’ so a long way short of the promised 10 minutes; but I was sensible enough to realise that a new ship would have a few ‘glitches’. Many people claimed it took them several hours to check in. I had downloaded the Royal IQ app but apparently I had no luggage registered. Would I spend 8 days with no change of clothes?? The check in process was slightly chaotic with the InterCruise staff standing with iPads so there were many wavy bending lines. A few weeks prior to the cruise the completed online check in details had been lost; of course those of us on CC were alerted to this and resubmitted the info; but many of course did not realise this which aggravated the delay. On board after the initial WOW feeling and rushing around to take pictures to be posted on FaceBook before she sailed; the word spread that the enigmatic wine machines in the Vintages wine bar was dispensing free wine - Vintages has never been so busy! In fact they were free all week ( a fact I failed to notice!). Then all drinks were free at all bars until 9pm that night. This was the start of the extent of the effort that RCI went to; to keep us all ‘happy’. It has been posted that they gave us $300 per cabin in OBC which was refundable if you did not spend it; and a 25% FCC. They also refunded the internet packages, and all movies in the cabins were free for the duration too. RCI went above and beyond IMHO. In addition to the above there were also gifts almost every night (although I notice on ungrateful person had his commemorative book for sale on eBay in the UK within minutes of it being left on their bed!). So onto the cruise itself….. The first day was not good. Many were seasick as the weather was very rough. After that the weather was glorious for the remainder of the crossing. We had an emergency stop in the Azores for a medical evacuation. So, let’s get down to the changes. Dynamic Dining – I love it and cannot imaging going back to the Main Dining Room concept again. There are 4 restaurants to choose from; I had made previous reservations on line but to be honest there was no need to do this unless you wanted a specific restaurant on a specific date/time as there was just one line for those who wished to dine –booked or not. This does need to be ironed out and there should be 2 lines. Each of the 4 restaurants has its own kitchen and its own cuisine. The food in all was excellent with the biggest compliment (surprisingly IMO) going to Silk. You must have the chocolate desserts in Silk and Chic. You must avoid the peanut butter cheesecake in Silk and the Red Velvet cheesecake in Chops. I do not actually think there is a need to dine in the specialty restaurants as there is such a variety of menu in the ‘free’ restaurants that you can dine on a rotation basis through the 4 and not repeat your choices (apart from the chocolate desserts in Silk and Chic of course …!) Johnny Rockets was a disappointment as it was not a proper restaurant but more like a takeaway stand. I never saw them do any business all week. By all accounts Wonderland was sublime. We did dine at Chops and it was very good (better than our meal the previous month in Chops on Oasis). Much has been said about the Grande restaurant and the RCI website mentions that it is “formal night every night.” Unfortunately, as many of us suspected, this was not enforced. It was such a shame to see approximately 90% of people dressed ‘properly’ (and yes there were many ball gowns and tuxedos on board) and then there were gentlemen who were in short shirt sleeves and no tie. One big bad mark against RCI for not enforcing the dress code. The line for Grande was also the longest ever night. To me this meant that people liked ‘dressing up’; and perhaps they should keep the formal night concept throughout the ship? Around and about: There were so many comfy chairs, where you could curl up with a good book (or that should be kindle..who reads a book these days), there was so much to look at. The 270 area was simply stunning, such a versatile use of space both day and night. To be honest there were not as many activities on during the day as I thought there would be. It was almost as if the Cruise Compass was produced with wide spaces between each activity/event to make it look as if there was more on! And things kept changing. My next big bad black mark goes to the Casino. This was basically smoker’s corner – it was impossible to breathe in there; and smokers did not stay to the smoking section – they were smoking everywhere. It was horrid. And the smell of smoke floated up the stairs to the Royal Esplanade….and even worse; along the corridors where you were waiting in line for dinner at the restaurants on the same level. Design failure. If they have to allow smoking indoors (and there was a perfectly good outside, covered area designated for smokers) then there should either be doors on the casino so it cannot escape. Better still, stop allowing smoking indoors. Rant over. Royal Esplanade and Via. I dislike the Royal Promenade; I think it has as much ambiance as a shoe box; so I loved the 2 tier elegant flow of the RE and Via. Very like the 2 tier flow on board X. And there were even ‘Xs’s’ in the window decoration….. Shops on board were high end; Bulgari and Cartier, a good selection of Omega and Tag watches, and a Michael Kors shop. There were no $10 Bijoux Ternier bags or the inch of gold offerings. Entertainment –There was a charming violinist called Analiza Ching who was on Britains Got Talent and a hypnotist called Christopher Carress. The CD was pretty useless IMHO. The full production of Mamma Mia was outstanding. Starwater was just weird. I never saw the robo-screens working in 270. We did not have the Gatsby show, or Sonic Odyssey, or Wink or the Mamma Mia after show party. No reason was given.. The Music Hall venue hosted live bands - the 80s band and Archie’s band Horizon were good. The Diamond Lounge joined the Music Hall and the overflow from the DL sat in the Music Hall. The DL was open 5.00 – 8.30pm on the crossing. The DL hostess never walked around or introduced herself so I do not even know her name . Seaplex to me was strange. It had odd opening hours and it always seemed to be under utilised. Cabins – the cabins seemed bigger: longer and with a much larger balcony than usual. The cabins followed the same alternate formula as on X – that is one has the bed by the balcony, then the next has the sofa by the balcony. As already mentioned the bathroom was very X. There was no clothes line in the shower but there was a little hook. The shower was on a pole which could be moved up and down. The shower itself was huge (very X…) with a large curved door that opened outwards, giving even more room. There is no more ‘gloop’ but rather little bottles of shampoo and bars of soap. There were wardrobes built around the bed, one long and one shorter with 2 deep drawers. There was a huge flat screen TV which pulled out so you could watch it from the sofa; there were 2 chairs with foot rests on the balcony. . I could not find a balcony light. There were no nets at the window so if you were getting dressed in port you would need to pull the curtains. The hairdryer is in the drawer of the dresser. On our cruise the mini bar was empty. There are plugs for both US and European plugs and there were also 2 USB ports. The power did NOT have to be on (via the card in the light control) in order for items to charge via the USBs. The décor was taupe and blue. There was also a power socket by the bed. We were on deck 13, upgraded from an inside virtual balcony (like so many others). A good position with only slight noise when they were moving the chairs in the morning in the solarium above. But at the very end of the corridor was a (very heavy) door that led straight into the Solarium which was handy. The room service menu seemed to be smaller than usual, and there is now an additional charge for hot items at breakfast - so if you want eggs/bacon etc they cost $3.95 per item. Movies were free all week (because so many people were seasick.) They seemed to be pretty current offerings like Maleficent. Solarium – take the covered solarium on Oasis and then add the covered solarium on Solstice and put them together to give 2 large solarium areas. Perfect for cold weather cruising. This does mean that the outside pool area was rather small should you have perfect weather. I guess you cannot have everything. I just loved the Solarium area. Always plenty of chairs, they have a multi-level plunge pool and several Jacuzzis in the front 2-level solarium and then a larger pool in the second area. Again, artfully done with plants, statues, and wonderful furniture. Unfortunately the covered round rattan chair would not fit into my suitcase. Other bits There is a very large pink bear. Why? Because they can. There is sky diving. Why? Because they can. There is a pod that rises 300 ft above the ship and then swings out 90o over the side. Why? Because they can. There are dodgem cars, a circus school, roller skating. Why? Because they can. Because of the weather North Star was not ‘flying’ as much as she could. I waited in line for about 40 mins and I was one pod-load (she takes around 15 each trip) from boarding and it was cancelled due to the weather. The next time I waited about 50 mins and got on. Where on earth can you soar above the Atlantic and get such a unique view of the ship. I think it must be beautiful to do this in the Caribbean whilst sailing between the islands. I do suggest that they take bookings for this though to negate the long wait times. I also did the iFly. To be honest I didn’t like it very much but I can say I have done it. They take bookings and it was a very smooth slick operation. Again around 12 to a group and then at the end your instructor shows you how it should be done. I just loved the Bionic Bar. Yes it wasn't working as smoothly as it should - but that meant drinks were free whenever I went (hic). They were so cute, especially when they 'shook' the drinks! Moaners and groaners Goodness it was like the ship of complainers. .People seemed to be wanting to out do each other with their complaints. They were finding fault when there was nothing wrong – like the man who was shouting at the GR lady that there were ‘no shops on board’ and he couldn’t buy toothpaste. Strangely enough I found the toothpaste in the General Store. My take on this is that RCI were overly generous with their early OBC and FCC offers and people then were of the mindset of ‘what else can I get out of them if I try enough’. I was ashamed of the behaviour of some of my fellow cruisers. Anyone with a modicum of intelligence would know that there were bound to be a few hiccups when they chose to sail on a ship that was 2 days old RCI went above and beyond in my opinion. All wifi charges were refunded, in addition to the OBC and FCC. On the final morning we were all up early for the spectacular sail into NY. It was a beautiful clear still morning…..New York themed tunes were blasting out; champagne was served, North Star was flying…I think many shed a tear at the sight. What a great way to end. So, in summary: Oasis met Solstice and they had a baby called Quantum. I personally had no issues at all with boarding times, service, food, or anything else that people are complaining about. My two ‘black marks’ are regarding smoking in the casino and not enforcing the dress code in Grande. Both of these can be easily rectified by RCI management. She is a beauty, and one of the best cruises I have taken. Would I cruise Quantum again? Yes, you bet……! Thank you for reading.   Read Less
Sail Date November 2014
This, at first, is going to sound like a negative review, but make no mistake, in spite of the numerous glitches, the Quantum of the Seas is an amazing ship and the much-hyped “WOW” is an understatement. My wife and I are experienced ... Read More
This, at first, is going to sound like a negative review, but make no mistake, in spite of the numerous glitches, the Quantum of the Seas is an amazing ship and the much-hyped “WOW” is an understatement. My wife and I are experienced cruisers, (this is cruise number 30) in our late 50’s who have been looking forward to this cruise for a year. I have followed its construction and we could hardly wait to get aboard. While writing this review in my head before actually putting pen to paper, I contemplated ignoring the numerous glitches that overwhelmed many of us. These glitches, however annoying and irritating, do not affect how future cruisers will sail. They are a product of a brand new ship with all sorts of never-before-seen technology. Bugs in the systems are to be expected. If I don’t mention them, perhaps my review would be trivialized as invalid, as though my head were in the sand. We experienced all sorts of problems; embarkation was a disaster. Nothing close to the scan and walk-on as touted. It took over an hour to get on-board. But when you get on this ship, it will not be out of Southampton, a terminal clearly unready to handle this. Our luggage was missing for 11 hours. The Luggage tracking system didn’t work so well. The robot bartenders at the Bionic Bar didn’t work so well either, but they didn’t charge you for drinks. These will both be super-cool when the bugs are worked out, by the time you’re on board. The POS system on board was sometimes down, so if you went to buy something they sometimes could not and did not charge you. The heralded “wristbands” were not in the room like they were supposed to be, you had to get them from Guest Relations. Even getting a room key was a challenge! Ours wasn’t where it was supposed to be. The queue at the Guest Relations Desk was often outrageously long, certainly indicating even more problems that we did not personally experience. I admit that the first day on this ship was easily the most trying day on board any ship, any cruise line, any time, anywhere. I didn’t have my head in the sand. There were many issues, but I know RCCL very well and I am therefore certain that this is all very short-lived. Even before boarding, we had already booked a second voyage on this ship for February. We are certain that by then, the bugs will long be squashed and we will sail into beautiful Caribbean weather. On Day 2 , we received a very nice letter from RCCL apologizing for the catastrophes of the previous day as well as compensating us monetarily in a way that I and virtually every other passenger that we encountered, considered to be more than fair. I’m done with the negatives. Dinner the first night was at Silk. A stunning meal, not to be missed. The dining room is spectacular. Dynamic Dining is an interesting twist on the typical cruise dining format. There has always been a main dining room with an ever-changing menu. We would always visit the dining room early in the afternoon to get a glimpse of that evening’s menu. If it was not particularly appealing to us, we would opt for a different dining venue, perhaps a for-fee dining experience that evening. The restaurants on-board the Quantum always have the same menu. But this works perfectly. If you’re up for Asian, Silk is the choice and it’s better than if the MDR had Asian fare on a particular night. In that case, they would probably have a couple of Asian preparations, or oriental twists on basic items. Not so at Silk. You are immersed in Asian culture, complete with elaborate and lavish décor. An amazing experience, not to be missed. We attended the premier of the Starwater show. Words cannot describe this show. Interestingly, we were warned about possible technological hiccups before the show started and there were none. This show is far beyond what words can describe. If this show were on land, a ticket would cost $150-$200. I apologize for being at a loss for words to describe this show. All I can say: See it!! WOW! On the morning of Day 2, we had breakfast at the Marketplace (lido deck buffet). It was very good. Then we walked around evaluating our other choices for the rest of the week. Celebrity chef Devin Alexander has a great place on Deck 14. Finally some imaginative choices for breakfast! Furthermore, she was on board and it was a pleasure to meet her and chat for a bit…and buy her cookbook. We had a few choices for lunch. The marketplace had a great selection of food. It looked great, but we ate at Jamie’s Italian for this meal. Is it ok to say “WOW” again? What a great meal and great atmosphere! Cruise ships seem to have become less about the food over the past few years. I understand that. Not everyone is about fancy dining; some people are just “meat and potatoes” people. But for us, the food aboard this ship is heaven on earth. Inspired, imaginative and creative. Wonderland is actual proof of this; great service, stunning cuisine. The food comes to you a bit faster than I prefer, but they tell you that this is how the kitchen operates. It’s a bit unusual, but you certainly cannot claim slow service. Still, the meal takes two hours and it is amazing. The Music Hall is a terrific live band venue. A group called Horizon – clearly aimed at our baby-boomer demographic - is excellent as was the Beatles cover band, Beatle Maniacs. We had lunch at the Marketplace on Tuesday after sleeping in. I was amazed at how good the food was! Especially the prime rib! I think that I had a pound of it! Dinner at the Grande – the formal dining room – was a bit disappointing on 2 levels. First of all, it is very surprising to me that formal isn’t formal. I admit that dressing for dinner isn’t for everybody, but if you go to a formal event, men wear tuxedos. Sorry folks, suit and tie is semi-formal, not formal, and a tee-shirt and jeans… really? If it is a formal dining room, enforce the rules. If it isn’t, that’s fine too, just don’t pretend. I would have bet that the servers would be in formal attire. Nope. Well dressed, yes, but not formal. Secondly, the food, while good, isn’t over the top. I really expected more. This venue features Lobster Bisque, Beef Tenderloin and Lobster Thermidor. It is equivalent to formal night on a regular cruise ship. The good news however, is that this is a free restaurant, meaning that you can have Maine lobster for free, every night, on the Quantum of the Seas. That’s not so bad! The Music Hall is a terrific concert venue. The feel is entirely different than the standard band-that-plays-in-the-room-that-also-does-comedy-and-bingo room. Great stage, great layout. It took until Wednesday for the ocean to calm down. It had been very rough seas for the first few days. No worries as far as you’re concerned as the Caribbean will be relatively smooth. We had dinner at the American Icon restaurant on Wednesday night. If you aren’t an adventurous diner, this will be your favorite….turkey dinner, steak dinner, mac & cheese. This dining room has gorgeous murals of American scenery like the Grand Canyon and Yosemite. A word about our room steward… When I have read negative reviews on Cruise Critic, it seems that even the worst reviews by the most critical critics still say that their room steward was great. We had a room steward that always cleaned our room and threw in the occasional towel animal, but that’s it. If I were to somehow sequence every room steward that we’ve ever had from best to worst, he would be the worst, not because he did anything wrong, but because he didn’t do anything extra. It was a bit odd. In the past, on any line, the stewards always tried to be part of your vacation by doing just a little bit extra, even if its just remembering your name or opening your door for you. If he is the “worst”, its hardly because he was bad, just noticeably different and somewhat invisible. In his defense, when we got to the pier, we found that we had been upgraded from an inside cabin (we wanted to check out the virtual balcony) to a balcony stateroom. He didn’t get any information about us. He had no idea that we were Emerald level and that we were therefore entitled to certain gifts and amenities. He felt that he was blindsided a bit. Regardless, this did not affect our time on the Quantum in any way. We were in room 7602. This is a balcony stateroom that is the largest and best room we’ve ever had, complete with more closet space and storage than we have ever seen. The prospect of land-speed internet access was an exciting feature, but it wasn’t what I expected – at least not yet. That said, it is much faster and much less expensive than Wi-Fi on any other ship. It is supposed to be fast enough to stream video, FaceTime and apps…no way (yet). It was often down and never close to that fast, but, it is much faster than free hotel Internet access and probably 100 times faster than regular cruise ship Wi-Fi which is around dial-up speed. As for the cost…maybe when it is 100% reliable the cost will be much higher, but with my Emerald discount (maybe 10-15%?) it cost $161 for continuous connection – unlimited Internet access. That buys about 5-6 hours on other ships. Very cool. The Chef’s Table was excellent, but by no means the best we’ve experienced. I liked it more when it was an exclusive event. Carnival does a better job, surprisingly enough, with their unique settings (we’ve has the meal in the disco on the Miracle and in the kitchen on the Dream) and integrated entertainment. The Quantum has a separate room for the Chef’s Table, and they have it nightly. It seems to have lost its exclusivity. It comes highly recommended (we have done about 10 of them on 4 different lines), but I can’t be sure that I would do it again on RCCL and it is not the top dining experience on the Quantum. Wonderland probably is, but all dining experiences have been very good to excellent. Having breakfast in the American Icon dining room was great. The selection is a cut above the standard breakfast fare and the service was very fast. You probably don’t go on a cruise ship to shop – at least not to shop the shops on board – but it is definitely worth mentioning that the stores on board are very upscale: Cartier, Bvlgari and many more, not to mention the “standard” upscale stores that sell fine jewelry and fine watches. I don’t board to buy a $15,000 watch, but its nice to know that you can and its fun to look. My wife and I do enjoy the theater and Las Vegas shows, but have never seen Mama Mia! until now and I can tell you that it is easily the best show on any ship, presented in uncut, unedited Broadway style over 2 ½ hours. Great story, great cast, great performance and a great venue. And the seats would easily cost $150-$200 on land. We saw it twice, for free. And the same goes for Starwater…twice, not $200, free. The new best reason to cruise. We enjoy being in beautiful surroundings, and I can assure you that the Quantum is the most beautiful ship ever built. It is far from a gaudy beauty, it is an elegant and sophisticated beauty. Every room is stunning in its own way. We think that the NCL Breakaway is beautiful, as is the Carnival Breeze. This ship tops both of those, and that isn’t an easy feat. Looking ahead at what the Quantum of the Seas is poised to offer; cutting edge technology, spectacular shows, food choices that range from the most basic (the catering truck in the Seaplex, pizza at Sorento’s) to the sophisticated (imaginative cuisine at Wonderland), this is the ship of dreams. We helped to put the finishing touches on her as she transforms from the Lady in Waiting to the most magnificent of sailing vessels. This was the first voyage, by the first ship in a new class of ships. It was not ready for prime time. There were over 100 IT professionals on board to fix the glitches, on the fly. You could see the progress that they were making every day. Things that didn’t work yesterday, worked on the next day. Did this ruin our time? Absolutely not! We feel as though we helped to build her and are proud to have been among the first to sail on the greatest ship on earth. We are already booked to return on February 2nd. That should say it all.   Read Less
Sail Date November 2014
Let's start off with an important caveat: This was the maiden voyage of Quantum so some of the things that happened on our cruise will hopefully not be indicitative of the new Quantum class product. I feel it only fair to point this ... Read More
Let's start off with an important caveat: This was the maiden voyage of Quantum so some of the things that happened on our cruise will hopefully not be indicitative of the new Quantum class product. I feel it only fair to point this out from the start in order to provide a balanced and fair review. Ok, let's get going... Appearance: This ship is visually WOW inside, especially when you compare it (as you naturally would) to every other Royal Caribbean ship in the fleet. There are the Royal touches that make you know what brand you are sailing with but then there are so many new elements which make you feel they have created a hybrid company between Royal and Celebrity. I can honestly say that this makes it the perfect combination of Celebrity style and finesse and Royal activity and excitement and we love this new era of sailing. The inside spaces have been carefully considered and there is a real shift of feel as you move about the ship. I especially loved the transition between the Via and the Esplanade. The feeling of serenity as you walk through the "empty space" with the butterflies and calming music is really well constructed. I have seen several comments about the lack of Viking Crown in the design and how un-Royal it felt--I could not disagree more. The design is crisp, well constructed and misses nothing through the lack of Viking Crown lounge. Art: Quantum has more art that you could ever hope to see in one cruise and some of it is incredibly creative, bold and clever. There is the obvious big pink bear, which provides for the best photo backdrop ever on a ship through to the flower eyes as you enter the Windjammer (keeping an eye on the number of times you go in and eat even more food am sure!) to the butterflies adorning the Via and down towards two70. Different things would catch your eye each time and I was really pleased to see such a great connection between the art and the spaces. Entertainment & Activities: I simply cannot begin to describe how two70 takes theatre and socialising space to a new level. As a concept it is so simple but so cleverly put together. It was always busy, even during rehearsals and testing and a great space to watch the roll of the ship as we sailed through the choppy North Atlantic in November--maybe a little overwhelming at times and a cocktail or two needed to calm the nerves, or make them worse perhaps! The view out of the back with the several storey windows is superb and mesmerising. Then....wow oh wow...comes Starwater. As someone with training in the theatre I literally couldn't contain my excitement when we saw Starwater for the first (and mostly the second) time. The robo screens and the soft porn at sea cast were jaw-droppingly good. Sadly, the second time we saw it with some friends the screeens weren't working which really does affect the levels of interaction in the show but it was still performed to such a high standard. We realised at the end of the cruise that only once did we go and see something in the theatre--very unusual for us. This was of course Mamma Mia, which again was superbly put together and worth the wait after the sea caused postponed shows. Two70 and the Music Hall were definately the spaces of choice and changed how we usually spend time on a ship. The Music Hall is a really nice addition and much better concept that the usual large lounge space Royal have for entertainment. The 80's nights were so much fun and all good intentions to be in bed early were thrown out of the window thanks to the excellent tribute band. Our most frequented spot on the ship though (apart from the Diamond lounge and Pool Bar!) was the Sea Plex--we love it. Although the bumper cars were on the shy and tired side--not wanting to charge apparently--we did get to experience them twice during the cruise and we had such a giggle on them. Such a mad idea for a cruise ship but I am a big fan of crazy ideas so bring it on! We watched some of the circus skills stuff but never participated as we were alway en route to somewhere else, or in need of a hot dog at the back--yum yum!! Outside of the Seaplex is even more excitement with the rockwall, Flowrider and i-Fly. The first two are old hat for Royal but still nice to see. The latter however is simply a must-do activity when on board--so much so we did it twice, nearly three times had the weather not got rough again. The team leading the i-fly were superb and clearly loved their jobs, making it so much more enjoyable for everyone. The nerves quickly fluttered away when you are in the chamber being manhandled by the fittest men you could ever hope to fly with! The North Star...yeah...what more to say--cherry picker in the sky. Queued three hours, only because it had to be done but not really worth it. Novelty of it was fun but wouldn't rush to do it again. I nearly forgot to mention the Bionic Bar--well it didn't work on the Maiden voyage, but thanks for the free testing cocktails Makr Shakr team :)! We even created a new dining venue during these tests--the Bionic Bar Buffet and very nice it was (thanks Sorrentos) whilst sneaking in another multi-coloured freebie. I am looking forward to the Bionic Bar being fully functional and hope it does work! Dining: Ok, so this is a big change for Royal and there are good and bad points to it, some of which we put down to it being the maiden voyage but some of it we feel needs changing. Silk is a-ma-zing and we cancelled Jamie's Italian in order to join friends to eat there again on the final night. Chic and the Grande equally great but American Icon needs some work. The menu is odd (think Windjammer style but not as hot--yes, even more luke warm than the usual Windjammer food!) and for us just didn't work. We heard others saying similar things. Devinly Decadance is a great change to the Solarium Bistro and we loved the relaxed atmosphere it had, alongside some amazingly tasty food. Will definately be booking to go back on our next Quantum adventure in May. Then we come to Wonderland--if you have friends on board then do Wonderland as a group. We (somehow--thanks Alice/Helena!!) managed to eat there twice as a group and getting a whole load of dishes to share was fab. I want to say the food is simply out of this world, but it really isn't. It is just really well-prepared and presented food. The decor and staff (especially Helena, Oliver and Rudy) are what make it and we had two of the best meals ever thanks to them. We will never forget the Big B!! Cabin: These cabins are bigger, obviously in relative terms being a cruise, and look so much crisper. We were uber excited about being the first paid passengers and the first people to sleep in the bed (ok, we knew we weren't really but we like pretending!) but we got into our room and there was a half drunk bottle of wine in our fridge and the bathroom wasn't clean--not a great start. This was sorted promptly though but still shouldn't have happened on the first cruise. We also had an issue with the balcony partition which took two days to resolve (Guest Services are just as useless in the main on this ship as they always were--no point dwelling on this as Royal never does anything about empowering Guest Services to do anything!). Once sorted this gave us a great cabin, in a great location but the first two days were frustrating to say the least--also resulting in us having to sleep in another (unfinished) cabin on the first night after much complaining. I need to shut up now but there is so much more I could say about this cruise and this ship but let's not bore you all to sleep. I should of course leave something for a follow up review in May! The ship, when completely finished, will be stunning. As I am sure you can see from other reviews of the maiden voyage, there were lots of things that went wrong, but hey Royal Caribbean who are known for having rubbish technology have launched a ship that is full of it from top to bottom--something was clearly going to go wrong!! Being seasoned cruisers we knew things were going wrong--it was a maiden voyage peeps--and it made for a more memorable cruise, especially given the gifts in return!! The fabulous crew on board also made up for the mistakes and broken bits. We booked the transatlantic back to Europe next May and are taking some friends who have never been on a cruise before. I want to go now--this ship really does change everything...bring it on! Read Less
Sail Date November 2014
This was a Maiden Voyage. So we went with an attitude of "This is an Adventure" and I am privileged to help a new ship come to life. Remarkably RCCi invited (yes we paid but we were invited) to go on a first cruise which was ... Read More
This was a Maiden Voyage. So we went with an attitude of "This is an Adventure" and I am privileged to help a new ship come to life. Remarkably RCCi invited (yes we paid but we were invited) to go on a first cruise which was Transatlantic. In the past they have brought their new ships to American with special guests and crew only. Plus add on the fact they are introducing a entirely new way of cruising. Automation is the order of the day. And RCCI has to be commended for having the courage to develop and deploy such a mass of new operational processes (all based on new software deployment). Those of us with any knowledge of digital and software deployment know that is a big risk. And sure enough it proved to be. Having come from the world of new developments in the automation world I am more than sure the Executives did the usual and "got to excited" by the additional possibilities and kept suggesting (if an executive suggest, it is a command) more new things. So the inevitable happened, the "stuff" did not work as hoped. And the customers and on the line employees got to deal with it. The ship is beautiful. The Esplanade is magnificent and we really liked the execution and concept of the 270 venue. The icing on the cake is the full presentation of Mama Mia. No one can really challenge that one. Where else on the seas can you see a full production of an award winning show at sea? Now to dining. We frankly can not give a high rating to this concept. Give us back our waiters, assistant waiters and head waiters, the ones we get to see every night except the evenings we chose to go to a 'specialty one". We rarely if ever saw an assistant waiter in any dining room. We heard that because of all the construction folks and maintence folks put on the ship to "FIX" all that was not working according to plan that 300 permanent crew members were left in Southampton. We have no way to know if this is true but it was clear assistant waiters were missing. Were they left behind to five room for construction? Or are they forever missing? If Dynamic Dining is all about cutting costs by cutting staff,RCCI you have blown it. As a Diamond Plus Member I will continue to cruise on fully staffed ships with regular dining only. When I want a Specialty Dining experience I will chose it, not you. Read Less
Sail Date November 2014
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower ... Read More
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower than promised, but we were still on board in 45 minutes which to us was still in in good. We were guided well at the port rather than queuing there were lots of staff with ipads and we were checked in fast and politely. Our uploaded photos that we had done at home didnt come through, but it was quick enough to get them re done and we were on our way. Still faster and more efficient than an airport so we were pleasantly surprised. First impression of the ship was WOW. It was very beautiful and fresh. Our eyes were everywhere. The staterooms were all ready for us. We were on deck 7 so we walked up the stairs and found our cabin no problem. It was well laid out with plenty of storage. The bathroom was lovely and there was lots of space to move around. the shower was huge! We were in 7690, a D1 hump so the balcony was slightly larger and we had a nice view out watching everyone else get on. Then we went to explore. There was plenty to see and do. We put on our complimentary WOW bands, used an old card in the slot for the lights, met Rowena our stateroom attendant and ordered our ice for every afternoon. She was lovely and went to explore. The ship never felt overcrowded. The Via was a fantastic place to walk through, the butterflies and the music to match was lovely. It relaxed you as soon as you took one step through it. The different kind of chairs dotted around the ship were awesome and at some point we decided we needed to try and sit in all of them! The shows, Mamma Mia and Starwater were excellent and would highly recommend. We had prebooked all of our dining and shows that we didnt want to miss. We were lucky and had no problems at all. We did this back in May. We had fun picking where we dined this holiday. It worked out perfectly for us. We also loved American Icon for breakfast, other than that we had breakfast in the WJ with an amazing view. We loved Dynamic Dining. Silk was fantastic and Devinly Decadance was out of this world. However, Jamies Italian was truly spectacular. Worth the wait as we had a late sitting. We couldnt have eaten lunch as well on any days as there was just too much food and loved the walking around the ship. We actually lost weight just walking round. Our only gripe would be the food was not piping hot for some reason. Wherever we ate, very odd. We loved the bingo, great fun. We loved the dance classes for Michael Jackson. The Ifly was very thrilling and would love to do again. The weather meant the north star lines were too long, but hey you cant do it all and we werent disappointed. We were given lots of gifts for a first sailing which was great. The internet was great as promised so it was refunded. The bay of biscay fought back so sea sick people in their cabins could watch movies for free (all week). For the late embarkation we were given $300 and FCC. Technology on the first night was a fail and as we had pre paid our drinks packages we got a refund for the first day. They were very graceful. I wouldnt say anything stopped us enjoying ourselves so if a future cruise is absolutely perfect then we have nothing to worry about as nothing really disappointed us on this one. A few grumpy rude guests maybe, but the staff were fab. A few were outstanding, but other than that overall they were great. We had the Select and Royal Replenish drinks packages and whether we broke even or not I dont know, but it was certainly convenient for us with our WOW bands just to swipe or use the cards whichever we had with us. No signing of multiple pieces of paper every time and we tipped well in the middle and at the end to those that served us well as we had pre paid our gratuities as well. I have no other cruises to base this on, but for a holiday with no stops and it was cold, we loved it. We loved the ship, the atmosphere, the dining and everything it had to offer. Read Less
Sail Date November 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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