10 Royal Caribbean Quantum of the Seas Transatlantic Cruise Reviews

This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined ... Read More
This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined and it never felt like it was making my life better (I am a tech guy from Silicon Valley, btw) but was acutely tuned to making more money for RC. Bright spots: -The cabin was great. Intelligently designed, comfortable and a pleasure to be in. -The outside dinning area on the fantail was rarely crowded and offered wonderful views. -The adults-mostly Solarium was a favorite hang out. -Watching "the Hobbit" on the giant screen, bundled up from the cold with the swimming pool water crashing from a light roll was remarkably fun and totally memorable. -Having a multitude of things I could do and almost none I had to do. -A proactive approach to encouraging everyone to wash their hands - the single most effective action to prevent spread of norovirus or other illnesses. -Hot Spice!, the Caribbean and reggae band. These guys were seriously good performers. Dark spots: -The drink package options were confusing on the website and confusing to bartenders. There were different interpretations in different places. -The supposed 'high-speed" internet wasn't but was expensive, slow and the source of the most complaints I heard. -The app they want you to use for everything is worthless. -The difference in food quality between the Windjammer cafeteria and the complementary restaurants was minimal. Service at those restaurants was very uneven and it was nearly impossible to get a second glass of wine before your entree appears. We didn't try any of the for fee places because, frankly, I live in San Francisco and can walk 3 blocks for better restaurants than they have. I'm not going on a cruise for the food. Total ripoffs: Beware the cell phone service that magically appears when you are at sea. Without giving you the option to decline you are connected to an ATT plan and if someone happens to call you it's billed @ $6/min. I wanted to take this cruise because it was a way to sail across the Atlantic for the start of a long trip in Spain. For that it was great and memorable. I discovered I'm an outlier in the cruise community though. For most people I talked with the cruise itself is the destination. I found RC obtuse to deal with prior to boarding and never felt like I got good information or advice about decisions like the drink packages. Most folks I encountered on board were veteran cruisers and more familiar with the ins and outs of the game. I was not which left me unaware of much more I could have taken advantage of and at a loss to even know what to look for. Finally, I wish we could have spent more than a few hours at each of the ports we visited. I'm not much impressed with Royal Caribbean even though I hear they are one of the best in the business. They seem to severely limit the authority of their on-board officers and managers to actually manage the operation and to be highly concerned with maximizing the per-passenger revenue. The fact I keep coming back to that point illustrates it's persistent presence. Read Less
Sail Date May 2015
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of ... Read More
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of Royal's high-tech "Smart Check-In" system, to the double-booking of our room, the failure to deliver luggage, the malfunctioning of almost every single aspect of the ship itself (the safes and fridges that couldn't be unlocked, the always out-of-service elevators, the ovens and toasters and Coke machines and ice cream machines that worked sporadically, the room air conditioning that couldn't be controlled, the new "smart" technology that made dinners last for hours, the long lines for every single thing on the ship), the piles of construction materials on our balcony and throughout the ship, and the hour and 1/2 disembarking process, this cruise was an unequivocal catastrophe. You expect some things to go wrong on any voyage, but not for most things to go wrong. Even before the cruise, hours were spent trying to get reservations for the new Dynamic Dining program, only for them to be lost before we boarded. Nothing I'm reporting was unusual: we heard story after story of similar - and worse - experiences from other passengers. The next-to-last paragraph in this article is laughable at best and quite the opposite of what happened on the maiden voyage. To give Royal their due, Quantum is undeniably beautiful. The crew, understaffed as they were, was hardworking and patient. Royal refunded a proportion of each stateroom's cost and all charges for the wifi that didn't work, and they offered a 25% future cruise discount. It was the least they could do after putting thousands of passengers on a ship that was not ready to sail. Read Less
Sail Date November 2014
First, let me start out by saying I was not expecting a problem free cruise. I knew that this was a maiden voyage and there could be hiccups, but this ship was not ready for passengers. Embarcation: This actually started out great. We ... Read More
First, let me start out by saying I was not expecting a problem free cruise. I knew that this was a maiden voyage and there could be hiccups, but this ship was not ready for passengers. Embarcation: This actually started out great. We stayed in a Jr Suite so we were in group A with no appointment time. We grabbed a cab from our Hotel at about 10:30 and were at the pier 15 minutes later. We went through the Suite line for security and then were dumped into the big waiting room. We didnt see many people checking passengers in and were wondering what to do, but luckily a very insistent and persistent woman near me, grabbed an employee and demanded to be checked in right away. I decided to stand in line behind her since she seemed to get attention. As she was getting checked in, they were calling the boarding for first Passengers. It only took a few minutes to complete checking her in, and we were also checked in quickly. My photo was OK, but my partners was not, and he had to have a new one. Anyway, we were quickly on the ship, so at the point, things were going well for us We went straight to our cabin and grabbed our cards and wrist bands and everything was going well. Our steward stopped by to make sure we found the bands. We then went up to Windjammer for lunch. First problem encountered was no tea or Lemonade. The employees didnt think there would be any. But that was just a minor bump. We had our lunch and explored the rest of the ship. Everything went well that afternoon. We ended up going to the seaplex and we were in the second round of the bumper cars. We went out to the NorthStar and we were in the first group of passengers to go up that afternoon. We went over to RipCord and ended up getting with the final group before the muster drill. All was going very well Muster drill went off without a hitch. They didnt show that video this time, i guess they changed things again. That night for dinner, we ate at American Icon. When we showed up, we were told that we would need to be sitted with another couple. Not what I was hoping for, but they turned out to be nice people. It was at that dinner, that I started to hear that things did not go so well for other people. They were telling us about all the problems that they had during embarkation and problems in the pier, etc. This was news to us as everything had gone mostly smooth so far. The Cruise On morning two we showed up at the Meet and Mingle which was very nice. It was something to see the room so packed. The ship staff was all there and were good about apologizing for all the problems that had occurred (again for us, at that point we didnt have problems). They mentioned that we would be getting an OBC and a future credit, which was all great news. It was also announced that the weather was too rough and that the Mamma Mia performances were being postponed. I know that the Cruise line cant affect the weather, and I don't blame them for any of that, but it did make it harder to enjoy some other things. I also got what I think was a mild case of seasickness and didnt have much appetite for much of day 3 or 4. Overall, the Dynamic Dining was OK. I was dissappointed though because I thought that there was too much emphasis on seafood. 4 of the 7 Silk entrees were seafood, half of the Chic entrees were seafood. I really wasnt in the mood for seafood, so i felt my options were limited. Overall, they also felt short staffed. This was not the customer service I was used to. Unfortunately, they also seemed to be out of a lot of the items that they had listed on the menus. Very frustrating The Specialty dining was very good. The Halibut (the seafood i did want) at Wonderland was amazing. The Pub board at Michaels was very nice. The food at Jamies Italian was really good (with great service) and the steak at Chops was the best I have had in a long time. Bar Service was just so-so. They were probably out of more items than they had in stock. When you went to order most of their specialty cocktails, it was usually answered with a response that they couldnt make that as they didnt have the ingredients. I understand that this was the maiden voyage, but they did a very poor job of stocking the ship. The internet was a joke. It was nearly impossible to ever get connected to the wi-fi to even try to log on from our cabin (we were deck 13 by rear elevators). The few times we could connect, it was too slow to do anything. Overall, the internet access was so horrible that they credited everyone on the ship for all internet packages for the whole week. I know I have seen some comments on here about how people had great luck, but I didnt meet anyone on board who had good access. The IT systems were a mess. on Day 3, they seemed to have tried something which wiped out a bunch of my dining reservations from my planner. When I went to guest services, they pulled out a hard printed copy that showed the reservations were still there in the restaurant system, they just werent in the Royal iQ planner. The ship also seems to have quite a few mechanical problems. There were usually 2 elevators out on each side of the rear elevators most of the cruise, and not just during bad weather. I did get stuck in the elevator for about 15 minutes during one of the breakdowns. I know a lot of people were complaining that the climate control was not working in their cabins, but it did seem to work in ours when I tried it. When I tried to do the bumper cars a second time, they had a lot of problems. None of the cars were holding a charge very long and over 7 groups they dropped from 8 cars down to 2 cars and then it was just too sad to try and continue with just 2 bumper cars so they had to cancel the rest of the session. I was very unimpressed with the Royal Theater. It seems to be too small, and the sight lines from the balcony are terrible. During Mamma Mia we could only see about half the stage. We have actually already seen the show before so I used this to mostly enjoy the music. Two70 is one exception. This area really is something special. I greatly enjoyed the Starwater show and it is something very unique at sea. The area is also very nice during the day when all the windows are opened up. I think that this is going to be a highlight of the ship As for the Northstar, I am very glad I got to do it in Southampton. I know that some people waiting in line over 3 hours to do it during the week, and I know that some others never got a chance. I am also glad I got to do the Bumper cars that first day while most people were still boarding, otherwise I probably never would have been able to do them either I was also a bit disappointed with the onboard activities. We had 2 cruise directors onboard and there was a lot less going on this sailing than on my previous Transatlantics. There was no Quest show, no Love and marriage show, etc. Overall, just a lot less activities Disembarking This was only my second time at Port Liberty, but like the last time, it was chaos. We were in a very early group (10) and we scheduled to start leaving the ship from 7:45 to 8. Well, it seemed that half of the ship self-disembarked which may have messed things up. Anyway, we were called from the Two70 at about 8:40, so I was thinking that maybe we wouldnt be too late. However, we stood on the ship by exit for a good 10-15 minutes, Then we stood on the gangway for a good 10-15 minutes. Then we were held up before the luggage hall for another 10-15 minutes, so it was after 9:30 before we even got to the line for CPB. When we left the building, there was chaos outside too. Nobody seemed to know where to direct anyone. There was a very long time for taxis, but the dispatcher seemed to have abandoned her post. It was about 9:50 and I was starting to get nervous as we had an 11:50 flight. I ended up buying spots on a Royal run shuttle that got us to the airport by about 10:20. I really don't see myself wanting to ever sail out of Port Liberty again. Overall: The ship is pretty and the new items are neat, but this was really more than a shakedown cruise. The ship was not yet ready for passengers. I am glad that Royal compenstated us, and I will be putting my future cruise credit to use next year, but I think it will be a long time before I trust Royal to sail on a new ship   Read Less
Sail Date November 2014
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the ... Read More
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the problems inc lack of response from the Guest Relations (the door between the balconies - the door was repaired (so it could be locked and stop slamming all the time) - after 4 visits and 1 phone call on day 5! - no sugar free ice cream. The list goes on and on. The final straw was that we had booked the Manhattan Tour with airport drop off and when we received the tickets the enclosed letter informed us that if we wanted to do that tour we would have to carry our own luggage off the ship at 7.30am. After checking this 'advice' was confirmed by the Shore Excursions Manager as well as the Hotel Director. After having been away from home for 10 weeks and my wife recovering from spinal surgery that was not an option. A phone call from the Shore Excursions Manager told me to carry our own luggage or cancel the transfer! We cancelled the transfer. This was the most frustrating cruise I have ever been on and the first and only time I have looked forward to disembarking from a cruise ship. This is not the first Maiden Voyage that we have sailed on - the last one was very smooth and well organized. While technology is fine (when it works) I do hope the RCCL will bring back the concept of looking after their passengers on the Quantum of the Seas and not leave everything to the WOW factor of technology. Read Less
Sail Date November 2014
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take ... Read More
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take turn to take care of our 84 years old mom and 80 years old aunt. On embankment day I checked online again, everything was set, same cabins, nothing changed. We took the National express bus from London to Southampton, it was such a fun trip with stunning fall foliage views of the country side south of London. As the bus turned to the last stop at Southampton the driver pointed to us the Quantum of the Seas ship sitting at the port. Everyone on the bus were QT cruisers so we all yelled out loud "she is a beauty". Check in was such a mess. Many people already talked about it so let me move on. When we got to our cabins, the balcony was okay with cards in the envelope and wrist band found on the table. My brother and I went to the second cabin and found out someone already in there. We went down stair to customer service waited in a long line then after 1/2 hour wait we talked to someone. She told us that our cabin were moved to different deck. I was disappointed since I need to be close to my mom but they said nothing they could do. We went to the new cabin (deck 10 front ship while my mom cabin was deck 8 back ship), found no card. So we went back to service desk again, waited for 45 mins (the line kept getting longer) then the lady made new key for us. I raised my concern about our bags as they were al tagged with old cabin number, she assured me that "your bags will arrive at the new cabin, trust me". Well, it was not the case. The bags went to old cabin. It was not a good start but we tried to put it behind us. The ship is beautiful, elegant, spacious. I love the artworks. The lunch buffet was excellent with so many choices. The drill was messy as we gathered at one restaurants like a sardines in a can and we actually didn't see much of the demonstration. Our first dining was at the silk, it was okay, some good some bad depends on personal taste. But I found the menu is very limited. Mama Mia was a first grade show. it was so good. Starwater was also good but it was not nearly as good as blue planet from Allure of the Seas. The most talk about 270 is just okay to me. Although all the computerized, robotic visual effect is stunning, I believe they all were overdone to the point that I don't appreciate the beauty of it anymore. They were unreal to me. second and third days the seas were rough. One night I walked around the ship and it was so empty. I guessed many people stayed in their cabins struggling with the seasick? Fortunately, the weather were much better the following days. The energy was back on with full of activities. In general, there are good and not so good but I understand that problems for the very first trip is unavoidable. Overall it was a good trip, not as good as I expected. I would grade it a B may be B plus. I love the artworks, don't care about the robot bartender, the Ipad check in at embarkment and at customer desk. The 270 has too much technology which I found too mechanical and lack of soul. The service, depending on which one was good and bad. Our rom service guys were excellent. Most staffs were friendly and they tried their best to provide good service. They always smiled to you, asked you how were your days even we just walked by them or saw them in the hall way, so that is a big plus. EXCEPT ONE ASIAN GUY (we are all Asians) who worked for the collectible art section close to the 270, he was not friendly to us. We walked by him 3,4 or more times every day and not once he said hello or smiled to us. One time I looked directly to him with a smile and he turned his face away. I asked my brother and he said the same thing. Asian guy was rude to Asians? why? Now last but not least: the dynamic dining, in my opinion is not good. I found that we in fact had lesser choice when you already in the restaurant you choose to dine. I missed the traditional dining with the bond with the dining staffs, the neighbored diners that you see every evening. I would love to go back to Quantum of the Seas only if they bring back the traditional dining. The new dynamic dining is not for me and I HATE IT. I know it is not going to happen so until then so long Quantum of the Seas.   Read Less
Sail Date November 2014
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, ... Read More
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, staff on board quietly and openly admitted the Quantum was rushed & not fully serviceable, one worker wishing not ot named or quoted said Meyer would have preferred to finish her in situ. How so you ask, well firstly Getaway sailed with approx twelve hundred guests, clearly identifying the risks of a fairly new crew with a newish class, it worked well without queues or bumping into everyone else, in fact a perfect learning curve for everyone including the army of contractors that were debugging the vessel. The RCI approach was more bullish most would say greedy with little regard for its customers on a vessel that was more challenging for its constructor. So they on its maiden the decision was to fill it almost to capacity &proceed with the ambitious entry into service schedule with a vessel that was not fit for purpose, hardly professional. Cruising is a relaxation for us, we wish to escape, Phones, E-mail & everything bad the internet has become, sadly those who demand these feature were mostly disappointed for the cruise duration. I can’t recall queuing to the degree I did on Quantum ever, Embarkation, disembarkation, customer services, for numerous cabin problems six times, basic cabin housekeeping essentials, daily accounting errors thirty one in total, duplication of statement entries eight in total, had we not monitored our daily account entries we would have had account overcharging of £767.40 or $1200 over eight days. I just wonder how many didn't check & were ripped off. The early identification that all was not well with Vessel, Crew, Passengers, Rooms, Systems, Technology, Food, Room TV & Media & Entertainment conjured up a RCI sorry of £192/$300 state room credit, whilst pacifying those who saw it as a sweetener, the more aware saw it as a tragic acknowledgement from RCI for a dismal mistake that really did not cover the ordeal everyone suffered. The usual twenty five percent of a future RCI cruise made its appearance, but by then the damage was already done…… Later sweeteners followed in the form of flexible or none existent bar charging then suddenly all Films & Porn viewing becoming free of charge, this remained for the cruise duration. I paid for the expensive AI drinks package, which under better seas conditions would be worthwhile, however to maximise on the value your would need to be an alcoholic. The Spa Suite was a feature we paid dearly for, the facilities were poor & mostly not available due to so many people using the facility. Our view is nine ceramic hot lounge beds a wet Sauna & dry Sauna and a shower cubicle hardly constitute or make a Spa-Suite, its a rip-off so best avoided Weather can’t be controlled & the N Atlantic mid winter is no place for a ship with a bottom like a barge to be. I rather enjoyed everything the N Atlantic threw at her, pitching was as expected but she did role, a lot. During a presentation on the last Sunday the skipper shrugged off the rolling, claiming a four degree of role is within design expectations, it may well be, whilst I don't mind clinging to the bed, indeed is quite good fun, most didn’t enjoy it. The manner in which the skipper put down the person who posed the question was not in the least professional. I can tell you the Norwegian Getaway on its TA encountered higher winds and shorter, deeper & longer swells came through its TA providing a far more comfortable ride. This has become a bit of a diatribe, so I won’t mention fine detail of the total failing of the WoW Experience, Dynamic Dining, Waste of space Magenta Bears, Poor Menus offering food that did not meet the mark, Useless Technology, Failing Robot Bars, Smashed 270 upper light areas caused by Rubbish Robot Screen technology, N Star queues for nearly three hours, No Ice Cream, (this is a US Vessel) The disaster that is Windjammer, filthy, Queues for every restaurant, every night, whilst fifty percent of covers remained unoccupied, pre-booking that meant nothing in reality. Importantly the fact RCI tried to cover many points but failed dismally through sheer greed and inexperience. She may be heading to the Caribbean & later the Far East; one can only imagine without change that those markets are less discerning.   Read Less
Sail Date November 2014
We expected some teething problems on a maiden voyage using new technology and were not disappointed. However the Operations VP Laura Posta was on board and played a true starring role. She fronted up and awarded every stateroom 300 ... Read More
We expected some teething problems on a maiden voyage using new technology and were not disappointed. However the Operations VP Laura Posta was on board and played a true starring role. She fronted up and awarded every stateroom 300 dollars on the second day.......no reluctance just decisive leadership which was well appreciated by all the guests. We had arrived at noon on Sunday to embark to encounters new embarkation system......not desks but mobile attendants with laptops dotted around and impromptu queues everywhere.......super idea on paper but total chaos in practice. A cross between a rugby scrum and a party game......back to the drawing board on this one methinks. Onto the ship and no specific welcome or sail away given it was a maiden voyage but nevertheless still really exciting to explore the new ship and to compare itwiththeIndependance of theSeas which we usedregularly. To be honest itisnotaswowaship as wehadexpected.....there are some good things and some which are over hyped or that are disappointing. We are in a superior balcony cabin and found it less comfortable than those on the IOS but with a better shower room set up. The bed is large but maybe too large as there is only about a foot between it and the wall with the to as my bruised shins testify. The layout of the ship is very logical but the Esplanade is less interesting than the Promenade on IOS and the shops far less interesting with very high end jewellery outlets in the majority.......possibly with the Chinese market in mind when the ship moves there next year. Dynamic dining is an interesting concept and the booking seems to work well but it is like going toa different set menu restaurant each night and one misses the regular interaction without table waiters and an ever hanging menu. After saying that's shave had some really excellent food atChops Grill, the ChefsTable and at Devnly Decadence and at Izumi. Not sure I would like the variance on a two week cruise or if taking children on a cruise.. As to such things as the pod, seaplex, free fall flying etc .....possibly hype over substance and subject to long queues whilst servicing very few guests. As yet to be fair they have not sorted out many elements of the new technology but even then one doubts that the concepts are really practical. So all in all a bit like the parsons egg......good in parts and still sorting out its teething problems. To be honest if I had thechoiceof a two week cruise on this or the IOS, I would choose the latter .   Read Less
Sail Date November 2014
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see ... Read More
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see as much as possible on foot. After taking the early buss to Southampton, we eagerly and patiently awaiting our turn to get onboard this magnificent new ship while listening to people angrily complain about the chaotic embarkation process. Imagine our surprise when we received a letter the next day saying we would be compensated with a $300.00 OBC, along with a 25%PP FCC for RCL's failure to provide their promised "high tech" embarkation. We felt blessed that RCL would do this and looked forward to the rest of the cruise believing it would provide a WOW experience as promised. What a disappointment this trip was. I can truly say if this had been our first cruise, I don't believe we would ever cruise again. The food in the Windjammer was inconsistent. For two days my husband was told they had no cream for coffee. Ice and water machines were located in an inconvenient place, toast was made by one person feeding in single slices, eggs cooked to order took 10 minutes, and tables were frequently left uncleared. We did enjoy dining in Silk and American Icon Grill along with the cafe at 270 but 270 also ran out of certain items towards the end of the trip. We did enjoy seeing Mama Mia, it is not to be missed. Starwater was amazing..we saw it twice but the other "guest entertainers" were average. There was not much else to do during the day: one lecture by the captain, the usual trivia and dance instruction but no live music anywhere on the ship until after 5:30pm. I can understand this during a port intensive cruise but this was a TA. Parts of the ship were stunning, especially on deck 5 leading to the back room, 270 where Starwater is performed. I found other parts to be dark and gloomy with no view of the outside sea. Quantum was not the ship for me but I'm sure others may love it. That's the beauty of cruising. There is something for everyone.   Read Less
Sail Date November 2014
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all ... Read More
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all started with the weather as we had several days of rocking and rolling. The ship seemed to take it all well but the poor weather cancelled or postponed a lot of activities. First what we liked: The ship is generally finished and shows well. It is well laid out much like the Solstice class ships for the sister brand Celebrity. It handles the crowds well. Stateroom: We had a D3 balcony on deck 13. It was roomy with lots of storage space and a nice bathroom. The shower set-up is one of the best I've experienced in over 15 cruises. The balcony was a good size and had two chairs, footstools and a small table. One negative is the HVAC system could not be controlled well from the room. We and others were all complaining that we could not lower temp below 71.6 degrees. This may be a start-up issue but RCL will need to address before warm and muggy Caribbean. Deck 13 is below pool deck and had some noise issues. For more quiet, I would book a cabin deck 12 or below. Crown and Anchor: New on this ship was that the loaded daily drinks for the various Crown and Anchor levels (We got 3 per day for Diamond) on you cruise card/wrist band. This allowed you to get a drink at the various bars without having to go to a specific lounge at 5PM. Soda Card Upgrade: They had the new Coke Product machines throughout the boat so if you had the glass that went with the soda package you could go up to the machines at anytime and avoid the bars just to get a soda. Big Big improvement. Of interest is that the machines would only give out drinks to the package glass. How it could figure that out I will never know. Momma Mia: Fantastic full production. Jamies Italian: Of the 18 or so food outlets, this was the one that stood out. Very good and tasty Italian fare. TWO70 Venue: Think IMAX meets Cirque del sole with a sprinkling of Robots, add in great sound with singers and dancers and you have a wonderfully unique venue and shows. When it all works. Some first cruise up and downs but this will be a fan favorite of this ship and has great upside. Ships Staff: Everyone was pleasant and tried hard to make it all work with a smile as they were learning the new technology on the fly. Final Highlight: Coming into NYC at dawn on final day with fire boats spraying water as we go past Statue of Liberty while Frank Sinatra was singing New York New York. What could be finer!! NYC skyline at dawn was breathtaking. What needs work: Dynamic Dining: There is no main dinning room so in that way cruising on the Quantum IS different. I would definitely recommend booking on line before you board as you will find the good outlets with no availability once on board. This new approach makes co-ordinating reservations with friends difficult. Especially friends you meet on board. The venue themselves all seemed nicely designed but the food all seemed to taste the same from place to place. Also the menu options, at least on this cruise, were somewhat limited. The one exception was Jamies Italian which was excellent. Coastal Kitchen, RCL's version of Celebrities "Bleu" is for suite guests and pinnacle level guests only. Unlike "Bleu", the menu is the same every day which is a negative. Also Jr. Suite customers can only eat dinner while the upper level suite and Pinnacle guests could also eat breakfast and lunch in the venue. I suspect this will change over time. High Tech nature of ship: The Quantum is a leading edge technology ship. When it works, much of it has the desired WOW factor. But on its first cruise it did not all work and when it doesn't work, the whole experience breaks down. So for the next few cruises everyone needs to keep this in mind and have patience as they work out the bugs. Examples of breakdown on this cruise were iPad breakdowns and learning curves when checking in, lost dinner reservations, Bionic bar breakdowns, one of the TWO70 experience robots broke, and the Northstar did get stuck one day stranding some people for a short period. TranAtlantic Entertainment: In comparison to previous TA's on RCL and Celebrity, daytime activities were minimal and I actually found myself bored on a couple of days. No midday shows, no midday movies, no Talent show, Quest, Liars club, cooking demos,pool games etc. The live music options were generally limited to after 5. No guitar player or atrium live music to enjoy the day. Evening shows and performers were fine and even great in Two70 and Momma Mia but for a TA it needed more. We did not do the skydive simulator, flowrider or the bumper cars but heard generally good reviews of those features. The Seaplex is a full sized gym and will offer many guests lots of enjoyment. Final Comment: The new terminal at Cape Liberty is finished and worked well. Plenty of cabs and shared rides to Newark. By carrying luggage ourselves off the boat we were at Newark and thru security by 9:30AM. So all in all, not the best TA we have taken but the weather certainly contributed to that. In general, RCL should be credited for trying new ideas. I am sure they will work out the bugs but it might take a few cruises.   Read Less
Sail Date November 2014
The Quantum of the Seas has been boasted to have changed everything about cruising. Including the new Dynamic Dining experience, a more comfortable environment to enjoy First- Class Entertainment, and the massive strides in improving ... Read More
The Quantum of the Seas has been boasted to have changed everything about cruising. Including the new Dynamic Dining experience, a more comfortable environment to enjoy First- Class Entertainment, and the massive strides in improving efficiency with Futuristic Technology. The Ship: Royal Caribbean provides a great combination of both elegance and comfort. As you walk along the Royal Esplanade you will be discover sweet surprises around every corner. There are nooks to enjoy a quiet nap, open "living room" areas that provide a nice place to read, as well as the typical strip of high end boutiques for great shopping and people watching. The Entertainment: A wide variety of first-class entertainment is available onboard. From a wonderful Broadway Show, Mamma Mia! to Headliners like Earl Turner and Pete Matthews, to the spectacular and technological shows like Starwater. The Royal Theater is an elegant venue and provides adequate seating, however everyone should expect Standing Room Only for the Broadway musical, Mamma Mia! On a personal note, I would expect the scheduling to be more reliable once the ship is en route to the Caribbean for the shorter cruises. Alternatively, the venue for Starwater in the TWO70 is designed to be more comfortable and casual. The seating is not traditionally by any means, and the technology is absolutely amazing. In fact, it can be almost as absorbing as the actual performances on the stage. Be prepared to watch a show that combines emotion with modern dance, music, and acrobats. The Dining: This is a far cry from the traditional dining experience of the past. This really does change everything about cruising. Firstly, the dining options are actually individual restaurants with a variety of themes, including an inspiration of imagination in Wonderland, a return to the avant-garde roaring 20's at The Grande, understated elegance in Chic, and delights in diversity at Silk. On a much lighter note, the new and improved offerings of lighter fair onboard a cruise ship is presented in my favorite restaurant Devinely Decadence. The wide variety of restaurant styles and cuisine will surely provide everyone with a lovely dining experience. Jaime's Italian is also worth a mention for its popularity, however we did not have a chance to enjoy it since it was booked rather quickly from the start. My personal experiences in each of the restaurants is as varied as the cuisine. I definitely met with disappointment at The Grande. I could never tell if it was the result of technology failures with reservations, lack of staff, or just purely the "concept" of dynamic dining entirely. Regardless, I did find a home away from home in both Devinely Decadence and Chic. The Cabin: Our cabin was comfortable and elegant which was to be expected on a beautiful ship like the Quantum of the Seas. The showers and bathrooms have surprisingly been expanded and definitely improved. Interior rooms are equipped with virtual oceanviews or balconies. The technology may still have a few bugs to work out, obviously, but the idea is both innovative and interesting. Other Activities: The Northstar seems to be the desired attraction of choice for most. Be prepared for long lines in the outdoor elements, as there is currently no way to make complimentary reservations for the experience of being lifted high above the upper decks of the ship for an incredible view of the ship itself or ports-of-call. Ripcord by I-FLY was quite the adrenaline rush for all ages. The instructors for all the activities were knowledgeable and provided the "security" necessary for even the beginner to expand their horizons and try something new. Many guests including the very young, and those with a few more decades under their belt, also, enjoyed joining the circus and flying on the Trapeze in the SeaPlex. Never fear safety is always the first concern for all the staff. Bumper cars was also a big draw for many. We had a great time, especially with the disco bumper car event. Overall Experience: This is absolutely one of the most beautiful and amazing ships sailing today, even if the technology left us wishing for the simplicity of the traditional past. The crew was incredible and delivered on the wow! that Royal Caribbean International promises. Especially, Captain Srecko. Thank you for the experience! We enjoyed meeting new friends onboard that share in our love of cruising! Please Note: Overall is difficult to rate as of yet, the experience with technology was a disappointing, so it casts a dark note on the 8 nights in total. Service is also difficult to rate as of yet, due to my impression that the concept of a single waiter for your dining pleasure is inadequate. The job of the "beverage / bar waiter, the assistant waiter, and the actual waiter" TEAM has been reduced to a one man job.   Read Less
Sail Date October 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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