29 Royal Caribbean Quantum of the Seas Transatlantic Cruise Reviews

This was a Maiden Voyage. So we went with an attitude of "This is an Adventure" and I am privileged to help a new ship come to life. Remarkably RCCi invited (yes we paid but we were invited) to go on a first cruise which was ... Read More
This was a Maiden Voyage. So we went with an attitude of "This is an Adventure" and I am privileged to help a new ship come to life. Remarkably RCCi invited (yes we paid but we were invited) to go on a first cruise which was Transatlantic. In the past they have brought their new ships to American with special guests and crew only. Plus add on the fact they are introducing a entirely new way of cruising. Automation is the order of the day. And RCCI has to be commended for having the courage to develop and deploy such a mass of new operational processes (all based on new software deployment). Those of us with any knowledge of digital and software deployment know that is a big risk. And sure enough it proved to be. Having come from the world of new developments in the automation world I am more than sure the Executives did the usual and "got to excited" by the additional possibilities and kept suggesting (if an executive suggest, it is a command) more new things. So the inevitable happened, the "stuff" did not work as hoped. And the customers and on the line employees got to deal with it. The ship is beautiful. The Esplanade is magnificent and we really liked the execution and concept of the 270 venue. The icing on the cake is the full presentation of Mama Mia. No one can really challenge that one. Where else on the seas can you see a full production of an award winning show at sea? Now to dining. We frankly can not give a high rating to this concept. Give us back our waiters, assistant waiters and head waiters, the ones we get to see every night except the evenings we chose to go to a 'specialty one". We rarely if ever saw an assistant waiter in any dining room. We heard that because of all the construction folks and maintence folks put on the ship to "FIX" all that was not working according to plan that 300 permanent crew members were left in Southampton. We have no way to know if this is true but it was clear assistant waiters were missing. Were they left behind to five room for construction? Or are they forever missing? If Dynamic Dining is all about cutting costs by cutting staff,RCCI you have blown it. As a Diamond Plus Member I will continue to cruise on fully staffed ships with regular dining only. When I want a Specialty Dining experience I will chose it, not you. Read Less
Sail Date November 2014
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower ... Read More
This was our first cruise and we had watched the ship being built. We had heard all the promises, but were sceptical it would all be ready as it was only delivered to RCCI 6 days before. So here goes. Embarkation in Southampton was slower than promised, but we were still on board in 45 minutes which to us was still in in good. We were guided well at the port rather than queuing there were lots of staff with ipads and we were checked in fast and politely. Our uploaded photos that we had done at home didnt come through, but it was quick enough to get them re done and we were on our way. Still faster and more efficient than an airport so we were pleasantly surprised. First impression of the ship was WOW. It was very beautiful and fresh. Our eyes were everywhere. The staterooms were all ready for us. We were on deck 7 so we walked up the stairs and found our cabin no problem. It was well laid out with plenty of storage. The bathroom was lovely and there was lots of space to move around. the shower was huge! We were in 7690, a D1 hump so the balcony was slightly larger and we had a nice view out watching everyone else get on. Then we went to explore. There was plenty to see and do. We put on our complimentary WOW bands, used an old card in the slot for the lights, met Rowena our stateroom attendant and ordered our ice for every afternoon. She was lovely and went to explore. The ship never felt overcrowded. The Via was a fantastic place to walk through, the butterflies and the music to match was lovely. It relaxed you as soon as you took one step through it. The different kind of chairs dotted around the ship were awesome and at some point we decided we needed to try and sit in all of them! The shows, Mamma Mia and Starwater were excellent and would highly recommend. We had prebooked all of our dining and shows that we didnt want to miss. We were lucky and had no problems at all. We did this back in May. We had fun picking where we dined this holiday. It worked out perfectly for us. We also loved American Icon for breakfast, other than that we had breakfast in the WJ with an amazing view. We loved Dynamic Dining. Silk was fantastic and Devinly Decadance was out of this world. However, Jamies Italian was truly spectacular. Worth the wait as we had a late sitting. We couldnt have eaten lunch as well on any days as there was just too much food and loved the walking around the ship. We actually lost weight just walking round. Our only gripe would be the food was not piping hot for some reason. Wherever we ate, very odd. We loved the bingo, great fun. We loved the dance classes for Michael Jackson. The Ifly was very thrilling and would love to do again. The weather meant the north star lines were too long, but hey you cant do it all and we werent disappointed. We were given lots of gifts for a first sailing which was great. The internet was great as promised so it was refunded. The bay of biscay fought back so sea sick people in their cabins could watch movies for free (all week). For the late embarkation we were given $300 and FCC. Technology on the first night was a fail and as we had pre paid our drinks packages we got a refund for the first day. They were very graceful. I wouldnt say anything stopped us enjoying ourselves so if a future cruise is absolutely perfect then we have nothing to worry about as nothing really disappointed us on this one. A few grumpy rude guests maybe, but the staff were fab. A few were outstanding, but other than that overall they were great. We had the Select and Royal Replenish drinks packages and whether we broke even or not I dont know, but it was certainly convenient for us with our WOW bands just to swipe or use the cards whichever we had with us. No signing of multiple pieces of paper every time and we tipped well in the middle and at the end to those that served us well as we had pre paid our gratuities as well. I have no other cruises to base this on, but for a holiday with no stops and it was cold, we loved it. We loved the ship, the atmosphere, the dining and everything it had to offer. Read Less
Sail Date November 2014
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star ... Read More
QUANTUM is EPIC FAILURE—2½ STARS!!! This is my 5th transatlantic cruise, out of 15 cruises and my second maiden transatlantic, from this route. This ship has many similarities with my maiden voyage with the NCL Epic (2-Star vessel/voyage). In short this ship is much more an NCL vessel than a ship within the RCCL fleet. This ship is a complete disgrace and not representative in any way, shape, or form; with any Royal vessel in existence. Below is a list of key areas to consider, followed by a summary of my experience. The ship seems cheaply built inside, while costing a staggering 6.5 billion Dollars. There is no similarity in the few public rooms, with any other spaces, throughout the fleet. There is no Ben & Jerry’s (or any other) ice cream offered on the ship. There is no central meeting place, as is there is no Centrum or true Royal Promenade, as seen on other RCCL vessels. The technology aboard the ship is a complete failure, as are the many “enhancements”. The Bionic Bar, is a complete failure, which many NEVER work, due to its design. The bumper cars, have very limited hours, which are during dinner hours, odd??? All dining is not equal to the quality offered fleet-wide!!!! There are significant room service surcharges, on items which are free on other RCCL ships. The 3½-4 hour dinner at Wonderland, is excessive due to the poor service! The service at The Grand, was the worst of the 4 free venues. The Silk & Chic had the most mediocre meals onboard. There are no items in the “Royal Cookbook” offered on this vessel. The dining at “the Pub” is nothing impressive and should be free, for what is offered. The drink prices aboard are outrageous!!! The two hour boarding process is the second worst (1st being NCL Epic, Maiden Voyage) I have done and their new boarding process is pathetic! The employees & managers are poorly trained and not well motivated. My cabin attendant was the worst I have had, on any cruise: refusing to change sheets, then making my bed without sheets??? Very poor service throughout, dining had constantly the worst service I have experienced, on ANY RCCL ship and generally equal to that of, the NCL Epic. The internet offered did not work and my never, due to its complexities. Very boring crossing, with no lectures, cooking demonstrations, tier level tours: just noting but complete rest and boredom. A 15% gratuity on a prepackaged 8 piece French Macaroons; let me to refuse the sail and never to return to the retail store again. The stupid manager, tried to argue that, “retail purchases, count as bar purchases, thus are subject to mandatory 15% gratuity”. What a load of crap!!!! There is now WOW factor, other than corporate propaganda and lies told to the public. This ship is a complete betrayal of the proud history of the line and its loyal passengers! Parts of the ship, such as the steel elevator deck are ugly as are the bizarre pictures in the elevators themselves. The Purple Polar Bear does not belong on a RCCL vessel. The Guest Services, Port Excursions, and Future Cruises rooms were the worst laid out spaces, I have seen, in all my time cruising!!! The position of the outdoor TV screen is complexly misplaced and thus unusable. There were NO onboard Ship-Wide Maiden Voyage Parties and the High Level Executives, were hidden from the passengers. NO grad buffets, dances, or anything based on this special occasion. On a bright side, the cabins are the most, well designed on any Royal ship. The bathrooms are outstanding, as are the large flat screen TVs in the cabins. I will never set forth on the Quantum/Epic again and am seriously reconsidering my loyalty to Royal. It was my first Diamond cruise and now I will start to explore other lines such as, Cunard & Holland America Line. These lines both respect tradition, but also serve to protect it, as well. They respect their loyal passengers and are not in the process of changing their line; to suit a younger land based, travel demographic. As such I am deeply concerned with the direction of the company and if I was a stockholder, I would sell my shares. I feel cheated, as this is not the product that I purchased, 1½ years ago; when I put my deposit on what I thought, would be a true RCCL ship. We were lied to, as the 1150 Diamond/above who were on this ship: as this was not the experience we were promised (based on the lines past reputation/ships/onboard experience.) If I wanted to fly Southwest/Spirit I would fly them: if I wanted NCL and it’s “freestyle Cruising” and type of ships, I would book them. I sadly chose Royal and got someone else’s poor product in return. We in essence paid to be on a training cruise, while others (travel agents on free cruises) continue to pretend that the ship, its staff, & operation, are acceptable??? The paid shills on this board, including those who submit fake reviews, should be shown for what they are. This sad experience was nothing more than a 2½ Star experience at best: it is a sad departure, for a once truly innovative & promising Cruise Line!!!   Read Less
Sail Date November 2014
The Quantum of the Seas has been boasted to have changed everything about cruising. Including the new Dynamic Dining experience, a more comfortable environment to enjoy First- Class Entertainment, and the massive strides in improving ... Read More
The Quantum of the Seas has been boasted to have changed everything about cruising. Including the new Dynamic Dining experience, a more comfortable environment to enjoy First- Class Entertainment, and the massive strides in improving efficiency with Futuristic Technology. The Ship: Royal Caribbean provides a great combination of both elegance and comfort. As you walk along the Royal Esplanade you will be discover sweet surprises around every corner. There are nooks to enjoy a quiet nap, open "living room" areas that provide a nice place to read, as well as the typical strip of high end boutiques for great shopping and people watching. The Entertainment: A wide variety of first-class entertainment is available onboard. From a wonderful Broadway Show, Mamma Mia! to Headliners like Earl Turner and Pete Matthews, to the spectacular and technological shows like Starwater. The Royal Theater is an elegant venue and provides adequate seating, however everyone should expect Standing Room Only for the Broadway musical, Mamma Mia! On a personal note, I would expect the scheduling to be more reliable once the ship is en route to the Caribbean for the shorter cruises. Alternatively, the venue for Starwater in the TWO70 is designed to be more comfortable and casual. The seating is not traditionally by any means, and the technology is absolutely amazing. In fact, it can be almost as absorbing as the actual performances on the stage. Be prepared to watch a show that combines emotion with modern dance, music, and acrobats. The Dining: This is a far cry from the traditional dining experience of the past. This really does change everything about cruising. Firstly, the dining options are actually individual restaurants with a variety of themes, including an inspiration of imagination in Wonderland, a return to the avant-garde roaring 20's at The Grande, understated elegance in Chic, and delights in diversity at Silk. On a much lighter note, the new and improved offerings of lighter fair onboard a cruise ship is presented in my favorite restaurant Devinely Decadence. The wide variety of restaurant styles and cuisine will surely provide everyone with a lovely dining experience. Jaime's Italian is also worth a mention for its popularity, however we did not have a chance to enjoy it since it was booked rather quickly from the start. My personal experiences in each of the restaurants is as varied as the cuisine. I definitely met with disappointment at The Grande. I could never tell if it was the result of technology failures with reservations, lack of staff, or just purely the "concept" of dynamic dining entirely. Regardless, I did find a home away from home in both Devinely Decadence and Chic. The Cabin: Our cabin was comfortable and elegant which was to be expected on a beautiful ship like the Quantum of the Seas. The showers and bathrooms have surprisingly been expanded and definitely improved. Interior rooms are equipped with virtual oceanviews or balconies. The technology may still have a few bugs to work out, obviously, but the idea is both innovative and interesting. Other Activities: The Northstar seems to be the desired attraction of choice for most. Be prepared for long lines in the outdoor elements, as there is currently no way to make complimentary reservations for the experience of being lifted high above the upper decks of the ship for an incredible view of the ship itself or ports-of-call. Ripcord by I-FLY was quite the adrenaline rush for all ages. The instructors for all the activities were knowledgeable and provided the "security" necessary for even the beginner to expand their horizons and try something new. Many guests including the very young, and those with a few more decades under their belt, also, enjoyed joining the circus and flying on the Trapeze in the SeaPlex. Never fear safety is always the first concern for all the staff. Bumper cars was also a big draw for many. We had a great time, especially with the disco bumper car event. Overall Experience: This is absolutely one of the most beautiful and amazing ships sailing today, even if the technology left us wishing for the simplicity of the traditional past. The crew was incredible and delivered on the wow! that Royal Caribbean International promises. Especially, Captain Srecko. Thank you for the experience! We enjoyed meeting new friends onboard that share in our love of cruising! Please Note: Overall is difficult to rate as of yet, the experience with technology was a disappointing, so it casts a dark note on the 8 nights in total. Service is also difficult to rate as of yet, due to my impression that the concept of a single waiter for your dining pleasure is inadequate. The job of the "beverage / bar waiter, the assistant waiter, and the actual waiter" TEAM has been reduced to a one man job.   Read Less
Sail Date October 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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