5 Royal Caribbean Quantum of the Seas Caribbean - Southern Cruise Reviews

We had looked forward to our cruise on the Quantum(1/11-23/15). We had booked while enjoying a cruise on the Grandeur January 2014. -The ship is beautiful, the staff was friendly and helpful, the fellow-cruisers were friendly and polite. ... Read More
We had looked forward to our cruise on the Quantum(1/11-23/15). We had booked while enjoying a cruise on the Grandeur January 2014. -The ship is beautiful, the staff was friendly and helpful, the fellow-cruisers were friendly and polite. -Embarkation and self-assist disembarkation was wonderful. The new Cape Liberty terminal is great. -The stateroom (D2) was the best designed cabin we ever experienced in our 15 cruise history. More than sufficient storage space, great shower, night light in the bathroom. The designer should be congratulated. -The warm cookie station in the Windjammer was a stroke of genius. -Momma Mia was incredible. Star water and Sonic Odyssey- good; more "performance art" than production show. The 3 guest performers were from good to great. But 6 shows for a 12 night cruise is insufficient evening entertainment. Music through out the ship was held in the evening, mostly in bar venues. Little to no music during the day. The only time we were able to listen to steel-drum music during the day was when we docked next to the Celebrity Summit. There was no Welcome Aboard show to stir up excitement of what would be coming your way during the voyage. - Communication was lacking. For example if you didn't watch the morning show the day we arrived in Labadee you did not know that the WOW bands did not work on the island. We saw a lot of passengers sent back to their cabin to get their Sea pass card. The Cruise Compass needs to supply a little more information. Since there aren't shows each evening you don't get a nice rundown from the Cruise Director staff on what's happening the next day. -Interesting note: the ship did not change to Atlantic Time but stayed on Eastern Time the whole cruise. that has its plus and minuses. As long as you can remember ship time and island time you are fine. I thought it was a plus as I always disliked the time change. -Sea Plex is a great. Bumper cars were fun. Pingpong and Foos ball were fun to play. I-Fly was great. North Star was nice but not the WOW I expected. Activities during the day were minimal. There were no guest speakers. If you couldn't entertain yourself you would be very bored. - Dynamic Dining was not a positive experience. It was difficult to obtain early reservations. Times available were usually around 9:00. Went to Chic. Silk, American Icon enjoyed all 3 but the introduction of Ipad technology to replace staff was not working. The staff was doing the best they could with the amount of staff they were allotted. The SeaPlex Dog house was tasty. Café@two70, Café Promenade, Sorrentos were good. The Windjammer even though it was packed very night due to reservations not being available for the other restaurants was very good. The staff worked hard to serve the passengers. - Overall we did have a good time but this cruise did not supply all the activities that cruising is known for. Cruising to me has always been once you are on the ship you don't have any big decisions to make; just enjoy. Trying to coordinate dining reservations with show time was not relaxing. The WOW experience was not there. Royal IQ was more a hindrance than a help. We had intended to book the Anthem while on the cruise but we are going to wait and see what changes are implemented. The cruise was not a good value, Read Less
Sail Date January 2015
I could write a novel but will keep it succinct. This ship, staff, concept, entertainment, technology were far from ready to take on passengers at a reduced rate let alone the top $$ charged. Embarkation was chaos, many of the restaurants ... Read More
I could write a novel but will keep it succinct. This ship, staff, concept, entertainment, technology were far from ready to take on passengers at a reduced rate let alone the top $$ charged. Embarkation was chaos, many of the restaurants had good food and service. Many did not. NO assistant waiters and the waiters didn't handle that well. Cruise director either was totally inadequate for the job or his hands were tied by management because activities were not appropriate for this cruise. Mama Mia was wonderful--top notch. Our only shore excursion of St. Kitts was worth every cent. Ship was beautiful but for a cruise 2 weeks before Christmas it had one tree and a Santa in a $15 Santa Suit--Shopping is ready for the orient budget--Junk and very high end--little in between. Windjammer food was usually not hot enough and similar to hospital cafeteria food. No imagination!! Lousy desserts Then--they ran out of chicken wings, spinach, BACON, WHOLE MILK, Coca Cola--with 2 1/2 days still to go on my Coke card, oranges and bananas, blueberries and raspberries etc, etc, OJ. 4 computers for the ENTIRE ship, lousy internet service, 15 minutes to sign on to gmail, can't even get the weather channel on TV--main channels are CNN, TBS and HLN--HORRIBLE-- Don't book this cruise if you like the old way of cruising--you WILL be disappointed Read Less
Sail Date December 2014
Royal Caribbean has said this was the epitome of the new cruise ships and that they are going further along this vain. In my opinion, the new standard should be called "Minimalist" since that is what the regular passenger gets. ... Read More
Royal Caribbean has said this was the epitome of the new cruise ships and that they are going further along this vain. In my opinion, the new standard should be called "Minimalist" since that is what the regular passenger gets. One step above nothing. This new ship is purported to be paperless and that would be great if all the computer things worked all the time. All the server people are using them to order meals and 3 out of our 4 meals in the "Free" dining rooms suffered interminable waits and when they finally arrived, the meals were either lukewarm or cold. The server would then offer to heat or reheat it up, however, one would have to wait again or go on to something else. This would great if one had all night but other things have been already scheduled giving one, one of two choices, leave with your meal unfinished or miss the next scheduled event. This only day 5 out of 11 and the hope for things to brighten dims with each passing day. For the most part, the crew on this ship have a dour demeanor and an exceptional few are up to the previous standard of the line. One is introduced to RF wrist bands that are supposed to work all the computer stuff but they don't and one should know that they should carry their "Sea Pass Card" just in case. They only seems to work consistently with the cabin door and the photographs. The ship however, does have some good new ideas in entertainments ride type events. The North Star, the Bumper Cars, and the Para-sailing in a cage thing. RCCL has, in my opinion, shot themselves in the foot with this one and I am really sad to hear that they are scheduling more ships with this sort of offering. We have over 100 days with RCCL and this is, by far, the worse cruise that we have had with them. It also seems that no amount of complaining produces results. They all say that they will investigate whatever and get back to you but never will. We will give them one more chance on an "Oasis" class ship and then switch to another another line. I could write pages but what's the use. We will just vote with our pocketbooks. We sure do not want to sail on another "Nightmare of the Seas" with RCCL. Read Less
Sail Date December 2014
We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. First the good news: The ship ... Read More
We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. First the good news: The ship itself is fantastic, the decor and attractions are incredible. The balcony cabin was terrific, lots of storage, very contemporary and comfortable, good size bathroom (love the regular shower door rather than the "tube" shower on their other ships), and a beautiful large TV. I know there were plenty of tech glitches on the inaugural sailings, but they seem to have worked out most of the bugs now, and the internet/wifi service was amazing! I seldom go for the wifi packages, but this was worth every penny as I was able to keep in touch with my kids and clients etc. Oh and the shows were also incredibly innovative and well done; well beyond anything I've seen anywhere let alone on a cruise ship. Also, the check in procedure was VERY fast and efficient. Now the bad news: You need to make dinner reservations for ALL of the restaurants except the Windjammer. The LAST thing I want to do on a cruise is to live by my watch. I do that at work, I don't want to do that on my vacation. Plus, all of the reasonable times to have dinner were booked up. The couple of times we were able to get a decent time, the food was either just ok or not very good at all. I'm not expecting 5 star cuisine on a cruise, but at least serve a good basic meal in a reasonable amount of time and not at room temperature. And by the way, The Grande which to me looked to be the main dining hall, is formal ONLY, every night! So all of this leaves the Windjammer as our last resort. We really liked the Windjammer on all of the cruises we've been on, again, I'm not expecting a 5 star meal but they always have a good selection, and the dishes change from night to night. BUT, not on the Quantum. The dishes were pretty much the same for lunch and dinner every day of our 11 day cruise. I spent most of my time wandering around looking fro something good to eat, and it was usually pretty crowded as we weren't the only people who had no dinner reservations and didn't bring a tuxedo (yes many wore tuxedo's, something else I don't want to do on my vacation). When I finally found a dish I liked, the next night it tasted completely different. The only bright spot was the bakery where they served cookies right from the oven. And in ALL of the dining venues, it was abundantly clear that they were understaffed. I think that RC's greatest asset is their crew, and I still do, but I think that the complaints about them in some of the other reviews here are due to the fact that they are overloaded. Every place we ate they were running around like lunatics trying to place orders on their tablets, plus serve the food etc. So much for "Dynamic Dining" ! Now I'll just list some of the nit pics. They're small but they all add up to a frustrating experience: Fridge didn't work. They "fixed it". Still didn't work so they finally replaced it Remote to TV was missing when we arrived at our cabin but we finally found it under the bed after 1/2 hour of searching. The Do Not Disturb sign kept falling off everyone's door. Seriously, on a high tech ship like this, no button to push like on NCL's ships? Shower was clogged, they said they'd fix it, still clogged, then they finally fixed it Smoking area right next to kiddie pool!? As always, way too much smoke in the casino Another couple of problems we had which had nothing to do with this ship. We booked an excursion which was NOTHING like what was pictured or described. I wanted a refund, it was like pulling teeth but they finally gave me a 50% refund. Then we get a call from the excursions desk saying that our 4:30 Segway excursion on San Juan which we booked months earlier was cancelled so they can put us in the 7:30 group. But it would be in the dark so after much discussion on the phone I said never mind we'll do it another time. So at dinner a few nights later we are talking to another couple about excursions and I told them we didn't go because I didn't want to go in the dark, and then they tell us that they did it while it was still light out at 4:30!!! The excursion people absolutely lied to us. They needed to bump somebody, but instead of being honest they just lied to us and said it was cancelled. Really nice. I thought maybe it was just us that was unhappy with this cruise, but EVERYWHERE we went, we could overhear people complaining about the same things that we were, and more. It seemed to be the biggest topic of discussion. More than once I heard people mumble that they can't wait for it to be over. We also heard that one family was so unhappy that they all got off at our first stop in San Juan and flew home! And finally, when we did get back to NJ, there was another glitch that caused over a 2 hour delay in disembarking. I heard the couple next to us say "Well this is just the icing on the cake". Sorry for the long review, like I said we love Royal Caribbean and I know that they are trying to present the best product possible with this ship, but they really need to fix these problems. And I hope they do otherwise we'll be using another cruise line when we sail from NY . We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. Read Less
Sail Date December 2014
As loyal RCCI Diamond members, we were hopeful, but had our doubts,about whether we would enjoy this cruise, given the problems we had pre-cruise in booking our reservations for dinner and shows. Unfortunately, everything we were concerned ... Read More
As loyal RCCI Diamond members, we were hopeful, but had our doubts,about whether we would enjoy this cruise, given the problems we had pre-cruise in booking our reservations for dinner and shows. Unfortunately, everything we were concerned about came true. As stated in many other reviews, Dynamic Dining was, truly a disaster. The shows, although very good (especially Mama Mia), were few and far between, leaving us with nothing to do in the evenings on at least 5 of the 11 nights after dinner. And we experienced the same loud banging, scraping, dragging noises in our balcony cabin on Deck 10 which others have complained about, and which kept us awake. Guest Services did nothing about this--nor did they even try to find the source of the noise. And yes, Quantum was a very "cold" ship, with few activities, an overwhelmed wait staff in dining rooms which offered the same 5 items on their menus each night, no affordable shops to browse, a disinterested cruise director and Guest Services area which was inadequately prepared to solve problems. Quantum is, without doubt, a beautiful ship. But RCCI is using its Bayonne itineraries to test out its new plans for their move to China and using these early passengers as Guinea Pigs for their future plans for this ship. And they have forgotten that their loyal Diamond and above passengers are the ones who have helped to build RCCI's empire. I strongly suggest that those Cruise Critic members who have written here to complain, write to Adam Goldstein and Richard Fain in Miami, as I have, to let them know how you feel. They are the ones who are making the decisions and, therefore, they are the ones who need the feedback. Read Less
Sail Date December 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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