7 Royal Caribbean Quantum of the Seas Caribbean - Southern Cruise Reviews

Where do I begin. Firstly my husband and I consider ourselves rather experienced cruisers and typically have a positive outlook on everything in general. We were looking forward to this cruise with great expectations as set out by RCCL. We ... Read More
Where do I begin. Firstly my husband and I consider ourselves rather experienced cruisers and typically have a positive outlook on everything in general. We were looking forward to this cruise with great expectations as set out by RCCL. We love being on the ships and enjoy the ships as much as our ports of call. The Quatum of the Seas did not deliver. This was a floating fiasco from the start with two exceptions. The good 1. RCCL had to purchase the rights for the full 2.5 hr Mama Mia entertainment. This was very well done. We greatly enjoyed this show so much so that my hubby was even dancing as we left!!! And in the 270 room ... The day show and night shows were simply amazing. If you are a tech geek you will especially enjoy researching what goes into these computerized shows. Simply amazing.. 2. The room is as expected just newer and better bathroom layout and size. My hubby is a good 56" across his chest and can never get a good shower but this time he fit. Also the storage was wonderfully done. A lot of drawers and storage on either side of the bed. We didn't have to dig or bend down too much to find what we needed The bad There is actually too much to write so I will do an overview. 1.The Royal IQ app..did not function as required so managing our reservations and booking was impossible via iPad. The tv system also was a failure 2.All dinner reservations were cancelled and or rebooked for different times somehow once we boarded. (As I check and print everything off just in the event of such failures so we were forceful about being accommodated as we had my printouts. Most everyone we spoke to had issues with their reservations 3. Boarding was a nightmare, even with status everyone showed up early and pushed violently all the way to our room. Once there we were safe! 4. Elevators constantly broke down 5. This is the only cruise ever that we can say that ALL staff were rude and not accommodating at all this includes the stores, restaurants (free and purchased ) and the customer service and the crown and anchor folks. Truly we are happy people and love to see the best in everything but they were clearly struggling. We left one restaurant as the waiter was so rude as he took our order and we waited one hour and the food just never came....we spoke to the manager who said he would make it right and took out order again and we waited another 30 mins and then left as there was so sign of our waiter or that manager again! 6. the ship shook so much for most of the trip , one night I actually fell out of the bed from the vibrations. We had to put glasses in towels and bottles on the floor so they would not fall during the night and rattle. We we on the 12th floor aft. Something was wrong with the asipods no doubt. And we saw divers in San Juan at the back of the ship but no mention during the cruise of any issues 7. room service has a cost of what they told us "hot" food which made no sense but as an example I could get tea or coffee free but eggs would cost $2.75 each but toast were free?! Also you had to call. The tv didn't work to order as it was intended as there was no paper to hang on the door 8. my hubby usually buys me some gold and/or diamonds on the ships as a souvenir for instance on the inaugural of Oasis he bought me Sofia Fiori 1.5 carat Victoria gold ring...beautiful!!!!..this cruise we could not get any service And there was a Sofia Fiori trunk show....my hubby asked to speak to the manager of the shops and she said that we were not typical of the people who spend much money and the sales people need to make a quota each day. Here was my hubby with over $10K in mind to spend and we left with $0. First time ever. I was not happy but didn't blame him 9. North Star ,...we waited in line twice. Once for up to 45 minutes to be sent away each time. Why? Because the North Star does not function in extreme weather. We left New Jersey it froze and in the south ..it was too hot! We saw a group get stuck and they were up there for at least 30 mins. We just got tired for standing in the sun so we left 10. booked iFly and you are given a window of 1 hour to show up and wait your turn my husband waited over 1.5 hrs and then gave up waiting 11. Smokers..they get some sort of ledge outdoors to smoke while underway. It is outside but since we had a balcony we wanted to sit on our deck but could only smell smoke. It was horrific and we are non smokers and we were never told of this "feature" upon booking. So beware. 12. This is the 1st cruise where most of the people ..meaning other cruisers were not real happy types. We usually chat up folks in elevators or by the pool or in line ups for pictures but this is the first cruise we leave with no new friends! Folks were cranky ! 13. We were watching the bionic bar and some combo of drinks was requested and somehow the drink lid did not close and it flew everywhere and got my husband (I hid behind him). He was full of sticky mix and had to go to the room to clean up. Again no crew was present to apologize or anything. We even went to speak to customer service who said "sorry!" That's it. Not even any chocolate covered strawberries to make us feel better 14 pictures. Usually we purchase as they are so well done. This ship was not able to handle the production of the pictures. We ordered 3 days in and were told to go see them on the last day at 8am for pick up! The day we get off the ship....they also could not process any request for smaller or larger than the 8x10 size and there were no frames that said quantum of the seas available...this was day 3! 15 paid dining. Beware chops grill has a view of the life boats. Ridiculously poor service. We left before the meal was over as my husbands Neal came right away and mine now until he was done eating and mine was cold! The hot tea was cold.....we didn't stay for desert. Asked for refund and was denied 16 since I don't drink we get the package with the drink cup. There were no drink cups until we got to San Juan. So for 4 days we were going from bar to bar to get water in small bottles and small glasses of ginger ale.....we've since tried to get a credit but to no avail. This was no excusable frankly. By day 3 wee were tired of this, since I drink a lot of water and the ordered the water package which typically you get Evian delivered to your room and they were out! Lose lose lose. 17 disembarkation was flawless as we decided to keep our luggage and leave on our own something we've never done and assumed there would be problem there too! I could go on and on. These may seem like silly little things but that's what makes or breaks the experience at least for us. It's all in the details I realize he ship is going to Asia but they are building a replica and we will never go on this class again. We are currently booked for Oasis as they will make it all good again!! Read Less
Sail Date January 2015
We are loyal Royal Caribbean cruisers (diamond plus) and have been on new ships before (Oasis). While there were a few glitches on Oasis in the beginning Quantum had many, starting with Dynamic Dining. We made our reservations before ... Read More
We are loyal Royal Caribbean cruisers (diamond plus) and have been on new ships before (Oasis). While there were a few glitches on Oasis in the beginning Quantum had many, starting with Dynamic Dining. We made our reservations before boarding but it took 3 tries on the phone (internet did not work) before we finally got the reservations. When confirmations were not received we would call back and there would be no record of the reservations in the system. The only times we could get were 8:45 or later so no entertainment offerings were able to be seen. Service in ALL venues was poor (except Grande and Chic). The attitudes of dining room staff was surly as was the attitude of some Guest Services staff. There are not enough venues available for breakfast and not a long enough time frame to serve breakfast in the few available venues. One morning it took about 1 hour for my breakfast to be served in American Icon Grille. My tablemates (husband, daughter and son-in-law) all got their meals in about 40 minutes. One possible suggestion to improve Dynamic Dining would be to have early and late seatings to choose from in any venue you choose. This would make it easier to schedule entertainment options. Our favorite spot for lunch was Café 270 with roast beef sandwiches to die for! Read Less
Sail Date January 2015
I booked my reservation more than a year and a half before our December 1, 2014 sail date. I followed the progress of Quantum at Meyer Werft in Papenburg. To be honest the problem is not with the ship, it is with how the plan was executed. ... Read More
I booked my reservation more than a year and a half before our December 1, 2014 sail date. I followed the progress of Quantum at Meyer Werft in Papenburg. To be honest the problem is not with the ship, it is with how the plan was executed. To begin with the crew, they were thrown in to a situation with a lack of training. This isn’t their fault; this is the fault of RCI executives in Miami. I completely understand where RCI is heading with Quantum; they are trying to maximize profit, nothing wrong with that. But it has such an impact on the passengers it is not acceptable. The Dynamic Dining fiasco was not my cup of tea. On NCL ships one has the option of dining at one of the specialty restaurants or still going to a traditional dining room. The idea seems to be cut down on staff, which means more cabin space for passengers. As far as the smart ship: I am a tech in telecom, I am at a computer more than five days a week. I have several tablets and computers and a smartphone. When I am on vacation I might want to get away from these devices! Don’t get me wrong, I had a great vacation. I didn’t let these issues spoil it. I just noticed many things. I also asked folks in the elevators what they thought. Most did not like Quantum. I was shocked. I have been on over 11 cruises with RCI, been on Oasis, as well as Liberty and most of the Voyager class ships. I like the Royal Promenade, as well as the clear layout of those ships. A lot of right angles in the hallways of Quantum, plus the Royal Esplanade (especially on deck 4) are not well laid out. Michael’s Pub looks like ti was designed as an afterthought, blocking the flow coming from the theatre. Our cabin attendant was excellent; nothing was too much for him. Extra towels and ice, no problem. As far as the cabin was concerned, narrower than usual but deeper. As far as Cape Liberty/Bayonne, as usual we had no issues at all. The staff was professional and courteous. We arrived around 2PM and were on the ship in 15 minutes. Getting off Quantum was slow, but we were in no hurry to leave. I hope folks down in Miami are reading these reviews. We love Royal and we wanted to love Quantum. This was not what I expected from Royal Caribbean.   Read Less
Sail Date December 2014
Royal Caribbean's much hyped Quantum of the Seas is billed as a giant leap forward in cruising. We and all the passengers we spoke with would say, rather it's a big step backward. A huge disappointment was the overall experience ... Read More
Royal Caribbean's much hyped Quantum of the Seas is billed as a giant leap forward in cruising. We and all the passengers we spoke with would say, rather it's a big step backward. A huge disappointment was the overall experience of so many passengers, including us and our friends. Let's begin at the beginning. As we attempted to check in my process was held up as RC didn't have my credit information on file. My wife's was on file, though this was peculiar as I was the financially responsible party. To their credit RC cleared this up fairly quickly. Friends who had been unable to print out their set sail pass despite all the help RC could offer at home had their boarding also delayed. Again, RC was able to clear this at the terminal fairly quickly. Boarding the ship we were immediately taken back. We were expecting the Grand Promenade we had so enjoyed on RC's other ships. There is no Grand Promenade; rather RC calls their main gathering floor a "Grand ESPLANADE." More on this later. We were told we could get to our stateroom by 12:00 pm. On the other ships we've sailed on we usually were able to get to our stateroom before the declared time. On the Quantum we were unable to get to it until closer to 1 pm. No big deal you would think. We would find out this would be the norm. RC has cut back on the number of crew members it has on the Quantum to assist the passengers. A supervisor admitted as much to me. This means we often wouldn't have a crew member take our drink orders at their bars. We often had to clear a table on the "Grand Esplanade" by the coffee bar in order to sit. This may sound trivial and in fact in the big picture it is. However, having sailed on 7 RC ships before the Quantum we had come to experience excellent service and cleanliness. The crew works hard and they are cheerful. They are also overworked. The captain was almost non-existent. We were never given an announcement when we could disembark at the ports of call. People just began to walk off after waiting for the announcement. This included the last day. No announcement was made when to leave the ship. People just began to walk off. We never heard the captain and rarely saw him. When he did come to speak with the people on the Wednesday before disembarking he told all he was exhausted. At one of the ports of call we were docked next to another RC ship, the Adventure of the Seas. As they were getting ready to leave the port the captain of this ship was heard over their speakers giving his passengers all types of information about the next leg of their trip. This would have been nice to hear from our captain. RC hypes its Bionic Bar, a bar manned by 2 robots. Often this bar wasn't working due to technical glitches with the robots and/or software program. And frankly we found this bar cold and impersonal. We missed the interaction with crew and passengers we've experienced on the other RC ships we've sailed on. We counted at least 5 fewer bars on the Quantum. Three of them would have been on the Promenade that is now an Esplanade. This means at night there are far fewer places for passengers to go to sit with others to enjoy a drink and each other's company. At night most passengers would congregate at the coffee bars. This is hard to understand from a financial perspective for RC. Bars mean drinks which equals $$ for RC. The entertainment at these bars is sorely missed. The shows we saw such as Mamma Mia were excellent. But these amount to only 2 or 3 nights. On this 11 day cruise more often than not many of us found ourselves bored. There is no sky lounge where entertainment is offered, no English pub with its singers, no sports bar. And then there is...DYNAMIC DINING. This is RC's new concept for dining on the Quantum. There is no longer a main dining room. Rather, there are specialty restaurants that offer different types of food. A passenger must make reservations to dine at each of these restaurants, some of which apply an additional charge to the passengers bill. Many passengers found it difficult if not impossible to get a reservation before 10 pm because reservations were made at home via the internet. If a passenger wasn't computer savvy, and many of the passengers on this cruise were older people who may not be as technologically sophisticated as others they found it very difficult to reserve a dining time. And the variety of the food offered in these restaurants is limited. On an 11 day cruise passengers found they had exhausted the menu options. This leaves the Windjammer, RC's buffet dining hall. On the other ships we sailed on the food offered in the Windjammer was abundant and widely varied. On the Quantum the variety is far more limited. One passenger we met is a travel agent. He was sailing on this cruise, the 3rd cruise for the Quantum out of the US so he could be informed for his clients. He told us he would not and could not recommend the Quantum to his clients and this was in large part because of the lack of a true variety of food, as well as the drawbacks to the Dynamic Dining concept. RC has retrofitted the Oasis of the Seas for Dynamic Dining. This saddens us and many of the passengers we spoke with. The Quantum of the Seas may have been designed with a specific target group of passengers in mind. Many of us who have sailed with RC in the past were not impressed. We miss the large dining room, the Grand Promenade and the bars with their entertainers. Read Less
Sail Date December 2014
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from ... Read More
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from 11 to 9. A great new tradition. At 1 we tried to get to room but were told not until 2PM. We finally got to the room 11252 which is a balcony room which had adequate storage, new bathroom with larger shower. Nicely done. There were wrist band to use instead of the cards. Neither band worked so we relied on the cards for the 11 nights. We were able at 2 wks out to obtain dining and show reservations with help of C&A. The thing with the dining was the even without a reservation you could go up to the dining room entrance and share a table and get seated right away. We ate at the American Icon and the food was very poor as the service at dinner time. We ate at this restaurant for Breakfast and lunch and was great food and service. Do not know what dinner was so bad. Chic was one of our favorite place for dinner. We had 3 meals here, but the trouble the menus remain identical. So same old each night. Silk was good for 2 nights. The food was good, but again it was the same menu for the 2 nights. They really tried to get us to buy drinks. The Grande was for 2 night for which a jacket is required (formal). The menu was nice and had lobster, good meal and service. Coastal Kitchen was a special allowance for us for 2 nights. This was the best meal choices and service on board. It is a restaurant designated for Pinnacle and Suite guests. They service breakfast, lunch and dinner there. We only had dinner at this location due to being only Diamond Plus. Chops was a paid for dining option which we did go on 1 night. We always go to Chops on ships for ding and this restaurant was not a disappointment. We loved the food and service. There were 6 other pay for dining which we did not use. Michael Pub, Devinely Decadence, Wonderland, Izumi Japanese, Jamies Italian, and Chef Table. Cafe 270 was the place we ate most breakfast and lunch. It is like the Park Cafe on other ships. It was always crowded. Windjammer food was same as on most ships but they had an addition of a bakery at the entrance of restaurant and they made fresh breads and homemade cookies. This was a wonderful addition to the cruise menu. Fresh and warm cookies wonderful and busy at most times. The entertainment was OK. RCCL paid for a Bionic Bar which looked large in most ads but in reality was quite small. Only say if used 2 times. The bars had a great selection to choose from and music good at most. The 270 theater had the windows which turn into pictures and the entertainment was about medium. The comedian John David was tremendous. The other entertainers were about average, not special. The daily activities were just normal as other ships, nothing spectacular. Shops on boards were all upscale and i mean upscale. They did the normal sales on watches almost every days and then a t shirt sale. They were all done in a small area in front of the shops and this made walking through a problem due to crowds. Stateroom entertainment was CNN, HLN, TMC and then RCCL channels. The computerized daily planner did not work in the room due to computer issues. We are Diamond Plus with many cruises under our travels, but on this ship there were 1300 plus loyal travelers on board. This made is hard to go to the evening 5 TO 8:30 cocktail hours in Diamond or Concierge lounges. There was only standing room most nights and service was hard to get. We heard on board that RCCL will be taking away our benefit to go to the concierge lounge as a Diamond Plus. They plan to make the concierge for Pinnacle and Suites Guests. How sad that we can go on 50 cruises with them but they want us to be lower than a person who may take 1 cruise book a suite and get that benefit. We spend lots of bucks on RCCL but they do not appreciate it. One good benefit they gave was 3 drinks at any bar during cocktail hours for Diamond Plus which was a nice touch. This should be implemented for other ships. Embarkation was a nightmare it was to be 8:30 and we got off at 10:30, the problem was customs and the baggage handlers, our bags were being delivered as we got there. A mess. We have booked the Anthem for Oct, 15 and cancelled when we came home. Ship beautiful and that is about it.   Read Less
Sail Date December 2014
We currently have 295 cruise credits with Royal and are Diamond Plus. My daughter,her husband and our 4 1/2 year old grandson who are well up in Diamond. We reserved this cruise the day it became available to book as we were on another ... Read More
We currently have 295 cruise credits with Royal and are Diamond Plus. My daughter,her husband and our 4 1/2 year old grandson who are well up in Diamond. We reserved this cruise the day it became available to book as we were on another Royal cruise at the time. We are not sure we will continue to be loyal after this experience. While the new ship was beautiful, that was the end of our warm and fuzzy for the rest of the cruise. I think Royal went to far and did not ensure it was all going to work when they implemented it in full scale. The dropping off of luggage and family was confused and completely dis-oriented. We found none of the persons guiding people or vehicles were in control. It was utter chaos, a typical NY free for all. Once inside we had a positive experience with our check in and that went smoothly because we had done on line registration and up loaded our security photos.. We were never instructed to proceed to our staterooms to obtain our sea pass materials. Rooms were available at 1 PM as advised. My daughter and family were able to enter their room with no problem. Not us, our sea pass would not open our cabin. We used the phone to call guest services and were told I had to go to the Mass confusion they called Guest Services. No set line, many many people who were frustrated and angry already. They asked me if I brought the wrist bands and other sea pass card down to be reprogrammed? I could not get in the cabin so the answer was no! I had to go back to the stateroom and open the door to find out everything else, card and bands, did not work. Another trip to Never Never Land. Great way to spend the first hours of the cruise and we haven't left yet. Day one at sea started with a stranger entering my cabin at 9:45 am. I am completely disturbed and annoyed at Royal for allowing this to happen, The room steward had opened the door for the stranger allowing him to enter into my stateroom and my daughters as well. We had a connected stateroom and the pass through was open between rooms. While I contacted the deck supervisor and she investigated the incident, I was never contacted by the Hotel director or security as a follow up to reassure us we were safe and that an investigation was done to be sure what was truly going on. Our deck supervisor did make contact several times during the cruise but, that was all. It was on the third day when I returned to the cabin and found empty bottles of wine and liquor on my dresser. I found they had just checked and restocked the mini bar. I was being charged for the alcohol and all the snacks which had been consumed before we entered the cabin. We have never used the mini bar or used their snacks. Why was this not checked before we entered on day one? Not enough staff? There were no hand sanitizers at port stops, I was told they were not at a critical level of sickness to warrant the need for them. While in Port the Jewel was next to us and they had them out and available. Do you wait until the ship is a sick level to deploy sanitation? Royal allowed Park West to dominate a majority of the nights and close the Music Hall denying access to the paying guests during their "Private Functions". Park West staff was rude and crude when asking people to leave the venue. When the ship is advertised as having the Music Hall we were looking forward to spending many hours enjoying the music. We couldn't. Why did Royal not rotate venues so it was not closed every evening? The main shows were great but where was the other entertainment? The main shows dominate the weeks activity leaving no time for the other shows we have always enjoyed. There was a lack of live music throughout the day and until after 10 PM. Jamie Olivers' for lunch was the standout of the culinary experience for the cruise. The Manager and wait staff were wonderful. They went above and beyond for us. The food was excellent and service outstanding. Like many seasoned cruisers we do not like the Dynamic dining. We enjoy having a waiter, assistant waiter and meeting the other cruisers. This was very cold to us and not something we enjoyed. I know from the "Meet the Captain" we are not alone on this. There are ways to improve the whole concept if Royal works on it,. They promised us they would. If this is the way RCCL wants to move their brand forward, we are not interested in going on that cruise. I know the world has to evolve but I feel this is going the wrong way for us. Too bad, we were so looking forward to the new adventure in cruising.   Read Less
Sail Date December 2014
We just returned from the first revenue cruise for this new ship. We sailed as part of a large group, which means our dinners and many of our on-board activities were planned for us. If this hadn't been the case, I think our ... Read More
We just returned from the first revenue cruise for this new ship. We sailed as part of a large group, which means our dinners and many of our on-board activities were planned for us. If this hadn't been the case, I think our experience would have been even worse than it was. First, the ship is EXTREMELY noisy. I don't mean the crowd or the music, but rather the ship itself. The plumbing is so powerful that you hear every flush in every nearby cabin. There is a constant rattling or banging coming from the lower levels of the ship that makes it sound like the ship hit something, particularly during rougher days at sea (the ship does seem to rock more than other ships I have sailed in the past). Second, although billed as a "Smart Ship" the technology doesn't work. The highly-touted "Royal IQ" app that supposedly allows you to track your schedule on your iPhone, make show and dinner reservations and communicate with others in your party simply didn't operate. The "my calendar" feature never loaded, attempts to book shows were met with "errors" and when I tried to "chat" with my husband, it came up with "invalid extension" (even though the extension was automatically listed as my cabin-mate). This frustrated everyone - guests and staff - and made everything that much more difficult. The RoboBar is fun to watch for about 5 minutes, but the drinks were not very good, and the robots often spilled them. $12 for a small bad drink is tough. It is not open all the time, but when it is it is not very crowded and there is no real wait time. The internet is spotty and the top package costs $500. You are supposed to have the highest speeds ever - not worth it. Third, there are no central dining rooms with rotating menus. Rather there are several "restaurants" with menus that are constant throughout the cruise. Only four of these are complimentary, however. And if you don't have a reservation, you have to stand in line. The other several restaurants all have up-charges. One of the complimentary restaurants is formal, but all of the restaurants are inconsistent. The lobster tail at Grand was very good the first time we ate there, but very tough the next. Silk (with an Asian style) is by far the best of the complimentary restaurants (and better than Chops and Jamie's Italian - the only charge restaurants we tried) both in terms of food quality and service. For breakfast, try Devinly - there is an upcharge for dinner, but their breakfast is complimentary, and is healthier and not nearly as crowded as the Windjammer buffet). Fourth, the ship experience had no energy. There are no sail-away parties. There seemed to be little to do during the day. Other problems: pictures are expensive ($20 for a print and $15 for them to put one on a CD); the casino is so smoky you can't even walk through it and the pool smoking section is next to the kiddie pool. The solarium (adult only section) is covered and, while nice, smells so bad of chlorine it hurt my throat. There are no reading lights on the balcony. On the positive side: The shows are excellent. Mamma Mia really rivals the broadway version (and is just as long). The Sonic Odyssey was excellent - but we could have done without the dancers during the show. The technology in StarWater is breathtaking. We also very much enjoyed the comedian and one of the entertainers. We couldn't see the other two because dinner at the restaurants was so slow we couldn't get there in time. The Beatles tribute band was excellent. 70s night was fun the first time, old the second. Overall, I was very disappointed in this trip. It was our first time on Royal Caribbean - all of the people I met promised that this ship was not indicative of the entire line, but all were equally disappointed. (While we waited to get off the ship, a person sitting behind me commented that she had fun, but the ship "sucked." Sums it up pretty well.   Read Less
Sail Date December 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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