17 Royal Caribbean Quantum of the Seas Caribbean - Southern Cruise Reviews

This was the March 1, 2015 Southern Caribbean cruise on Quantum of the Seas departing from Cape Liberty, New Jersey. We took the Academy bus from Arlington, Virginia the morning of the first. A predicted snow storm was chasing us the ... Read More
This was the March 1, 2015 Southern Caribbean cruise on Quantum of the Seas departing from Cape Liberty, New Jersey. We took the Academy bus from Arlington, Virginia the morning of the first. A predicted snow storm was chasing us the whole way, but it being Sunday, we made good time and got to Cape Liberty just after noon. Problem was so did a couple of dozen other buses. We were held on a side street for over an hour until a slot at the pier opened up for us to unload. By this time a few inches were on the ground. We waited till all the bags were off and tagged with the RFID chips. Security in the terminal was quick. They had enough equipment and the lines were short and moved quickly. After security we had to check in. There were no lines; no diamond, diamond plus, pinnacle or suite lines. No one was at the counters either, just a big room with chairs with folks sitting in them or walking around. There were some in yellow jackets near the entrance to the ship, so we asked where to go. We were told to take a seat. And there we sat for a while. Neither the passengers nor the staff with the iPads seemed to have any clear idea what was going on. We watched this one fellow move down the aisle of chairs not stopping to check anyone in, but just keep walking back and forth. I remarked that even in retirement, I could do that. If the job had full medical, I'd be willing to move to New Jersey. Eventually an officious-looking lady came and directed some of the walkers to actually start checking folks in. All the disorganization took time, but otherwise the new tech check in worked well. It was 2:15 pm by the time we were actually on the ship. A good training session would go a long way to improve this. After Kummelweck sandwiches in Cafe 270 we went exploring. There is so much art, electronic and traditional, that it is hard to take in all at once. This is a beautiful ship, more reminiscent of sister line Celebrity than RCCL. We had an obstructed balcony on deck six and wanted to check out how obstructed. The concept of having your key sitting out in the hall outside your room seems odd to me, but everything was there and it all seemed to work. The cabin was narrow, but very well designed with lots of storage and even our huge cruise bags fit under the bed. The bathroom had a great shower and seemed more efficient. We had a good view over the top of a lifeboat and considered the discount for an obstructed view a good bargain. Muster was inside for us at Michael's Pub, a great looking place with good beer choices and odd food choices. Cruising out of New Jersey and New York harbor, there will always be folks of many nationalities. Most of these folks are friendly, polite, and very interesting to talk to. What stood out as irritating on this cruise were a few incredibly rude people. They were blocking folks from entering “their” elevator, shouting to friends across the Schooner bar when the cruise director's staff were trying to host events there, and pushing folks aside to get into the show. You see a bit of this everywhere, but I've haven't seen behavior like this on any cruise before. Odd to see the rude New Yorker stereo-type so on display here. I read about all this angst over the new “dynamic dining” scheme, and we had no trouble with it at all. Yes, our travel agent made a large group and booked us all into the available eateries in rotation at 6pm. However after the 2nd rotation, most of us began to return to our favorites or try the upcharge places. No problem at all. We just walked on in and were seated without a wait. All that worry over nothing. All the info on the different restaurants is available on the RCCL website. Our favorites were the American Icon Grill, Chic, Devinly Decadance, and Jamie's Italian (upcharge). Beware the crabcake appetizer in AIG and Chic, it's all fake crab. Our biggest disappointment, surprisingly, was Silk, the Asian fusion place. We love Asian food, but the choices were bland and not authentic. Pity, because the décor was amusing, it looked like Fu Manchu's red velvet bordello. The idea of a formal restaurant rather than an all over formal night worked well. Those who wanted to dress up went to the Grande, those who wished to opt out of the middle-aged prom, ate elsewhere. Everyone was happy and the self-appointed fashion police had nothing to carp about. We re-lived our childhood with the bumper cars in the Seaplex, floated on air with the iFly parachute ride, and got great views of the ship on the Northstar. Royal's innovations always push the envelope and make Royal the most popular cruise line, even over the bargain lines. Mamma Mia was great, lots of talented performers, and the bands playing around the ship were great as usual. A lot of pre-cruise hoopla was made of the Bionic Bar with it's two robot bartenders. They had techs working on them every morning. A lot of repairs for a gimmick bar. Every movie I've seen with robots usually doesn't end well. They all get together to kill all the humans or one gets a red light in it and starts killing folks with lasers. I don't want to order a drink and hear “I'm sorry, Dave. I can't do that.” Not impressed. While we opted to stay onboard for Labadee and San Juan, we took a cab with friends to Maho Beach on St. Maarten for lunch and to watch the planes come in. We took general sight-seeing tours of the other islands; Martinique, Barbados, and St. Kitts. Fort de France and Bridgetown were new ports for us and we just wanted to get back to the Batik factory in St. Kitts. We got some good pictures of the wild green monkeys. Lots of onboard events to keep folks occupied on the sea days. They even brought back the Quest, but scheduling it at 11:45pm before a port day doesn't really encourage participation; those with early excursions are a might pressed. The trivia games were good with lots of new questions, and the prizes actually got decent the last few days; metal water bottles, backpacks, and Quantum hats. Our team won the five day progressive trivia tournament (Go Starfleet!). Debark went much better than embark. We just walked off with our luggage in the 8:30 to 9am window for self-debarking. Customs at the port had enough staff and we breezed through. Again a wait for the buses to get a slot to load was a bottleneck. More bus parking would be a good thing. Quantum is all they claimed it to be and is a great vacation destination on it's own. I'll be sorry to see it change so much for it's trip to China. But, hey, there will always be Anthem. Read Less
Sail Date March 2015
We had heard so many negative things about the Quantum of the Seas before we left for our cruise, so we went on the cruise with an open mind and anticipating a good cruise. We were NOT disappointed! Quantum is a beautiful ship and very ... Read More
We had heard so many negative things about the Quantum of the Seas before we left for our cruise, so we went on the cruise with an open mind and anticipating a good cruise. We were NOT disappointed! Quantum is a beautiful ship and very easy to navigate around the ship. We enjoyed dining in the different restaurants each night and found the food good in most cases. There was something on the menu for everyone's taste. We had excellent service and never had to wait more than a couple of minutes to be seated. We also dined at two specialty restaurants: Jamie's Italian and Chops. Both were excellent! Mama Mia was fantastic! I cannot say enough about how much we enjoyed this production. The Guest Entertainers were just okay with the exception of Finis Henderson who was top notch. Starwater was okay just not our type of entertainment. The Two70 is amazing and we enjoyed the robot shows. Sonic Odyssey was well done. The only negative about the ship was Johnny Rockets. It does not have any indoor seating and it is right by the noisy pool area. We had to wait in line for a long time to get milk shakes. We loved the NorthStar, and definitely recommend going up on it while at Labadee where the arm can swing out. What a view! RipCord by iFly was amazing!!!! A minute is just not long enough! Read Less
Sail Date March 2015
We were ready for a wonderful vacation and that's exactly what we experienced. It started right from the time we arrived at the peer and continued for the whole 13 days. What an experience we had a little bit of everything from snow ... Read More
We were ready for a wonderful vacation and that's exactly what we experienced. It started right from the time we arrived at the peer and continued for the whole 13 days. What an experience we had a little bit of everything from snow on embankment day, some wind down the coast, hot sunny days and the Atlantic on the way back was as smooth as glass. The ship is beautiful. The public spaces feel warm and inviting. North Star was amazing and the bumper cars were the most fun I've had for a long time. Now I remember why kids LOVE them. Dynamic dining worked very well for us. We found the smaller dining rooms more to our liking and the food was good, well displayed and always hot. One evening in Chic it was a bit slow but the table of new friends we were sitting with were too busy having fun and sharing stories to really even notice. Momma Mia was amazing, stunning, WOW! Not sure what else to say really. Sonic Odessey was out of this world. Another WOW for us. Starwater was very different than I expected. While there didn't seem to be much continuity or story line, the music was good and the acrobatics really good. The whole staging of the program was outstanding. The solarium was top notch, the pools were awesome and aside from the usual chair hogs, there were usually lots of chairs available. Our stateroom was roomy, lots of storage and very functional. Loved the shower! Balcony was average but adequate and the chairs with footstools were comfy. Disembarkment was smooth as well. There was just some confusion with the buses that we're going directly to the airport but it was sorted out in a fairly timely manner. All in all a fabulous vacation but if you are expecting the same old cruise experience, this ship might not be for you as it is completely different and completely wonderful. Read Less
Sail Date March 2015
Wow. There are a whole lot of Crankypants Curmudgeons looking for the negative and detailing every.little.thing. that annoyed them. We are a mature couple and we do like our creature comforts. And our cruising. Neither of us had our day ... Read More
Wow. There are a whole lot of Crankypants Curmudgeons looking for the negative and detailing every.little.thing. that annoyed them. We are a mature couple and we do like our creature comforts. And our cruising. Neither of us had our day (in paradise) ruined by such minutiae as touch sensitive elevator buttons causing more floors to be stopped at if people leaned against them. JEEEEEZ lighten up! We had all we wanted and expected, and our complaints were minor. This is a great ship. As we expect Anthem to be. We're already booked for next year. The Quantum was a blast! Embarkation was fast, we were seated for comfort, then called,it all happened within 15 minutes. She's a great big ship but not the biggest (smaller than Oasis and Allure we found) ship with a gorgeous solarium, elegant Windjammer dining area, fun and whimsical art, UNLIMITED WIRELESS THAT WORKED! And worked well, for a fee of course. Worth it. It's an entirely new experience, a wired ship, all the restaurants both complimentary and for a fee. The food was great! We did Windjammer mostly and there was plenty of variety daily. Menu didn't change much but there were some surprises. First, the food was not salty! It's a constant complaint with me, salt in lieu of flavor. Not here. I sampled many foods and was so pleased to find that they had cut the sodium. The BEST prime rib we ever had ( and we are choosy and foodies) was served from a huge steamship size cut....at not Chops but Windjammer. Wow just wow. How DID they do that? And the BEST braised beef - wow. The coffee was good and strong, thanks Royal!The chocolate desserts were delicious, no longer a pale imitation of true chocolate flavor. We were impressed with these things, as it was a step above other lines and prior RCCL cruises. I'd give the food an 8 of 10. We didn't realize we had to make reservations months in advance. We were able to get reservations on the onboard app once there. It took some getting used to but I hate the formal dining rooms so this worked out fine all around. We enjoyed Wonderland, some of Jamie's Italian, and Devinly was good. We had a waiter who seemed to hate us, no greeting, no follow up to drinks or ask how things were. By contrast the waiter in Wonderland seemed genuinely excited to share the experience and guide us. We loved Ed our cabin steward, we miss him! Just a sweet upbeat man, working hard, the soul of hospitality. I really like Ken Rush the cruise director, great sense of humor, presence, he's like the ultimate cruise director. Our balcony cabin was the roomiest ever, the large Samsung TV was a great surprise. We had his and her cabinets/closet- love what they did for storage, there was more than enough. Loved the footrests with the chairs on balcony, upped the comfort level a lot. Shows were great, hubby saw Mamma Mia and enjoyed it, we both enjoyed Sonic Odyssey. Cons- I couldn't use the outdoor deep pool because it had only ladders. I have a leg injury and couldn't count on being able to get in and out so I couldn't go in. I would have liked to get in a deeper pool but found the solarium pool and hot tubs nice. Too many higher end fine jewelry shops on board. Not enough stuff people,want to buy, wasted space. We're all seeing the fine jewelry stores ad nauseum at all ports, enough is enough. People want the usual cruise stuff and affordable things to buy and buy for gifts.mthis ship is bound for China, maybe that's for that market. This crowd wasn't buying. Kiehl's mini shop was a treat, sunglasses store=meh. Michael Kors bag shop onboard as well.He doesn't have an original bone in his body, all the bags were copies of Marc Jacobs bags, Kate Spade, Coach, Chanel. Any women who knows bags will know what I mean. Please break ties RCCL with Guess brand too: cheap and tacky. There was a higher end clothing and jewelry accessory shop, kind of expensive for this audience, some unknown and pricey brands of no real note design wise (I'm a jewelry designer) and much picked over on and empty on day one (!). Missed a long long Royal Promenade, it's dramatic and lively. Quantum had a truncated version that didn't have the same effect. Still nicer than the glorified stairwells of other lines. We've been to all the ports before. The one we will never return to is Martinique. RUDE,RUDE,RUDE. We heard its becuase we didn't speak French. Please. Stay away from their downtown, don't force your hard earned dollars on them. They don't want to feed you. Barely would sell us water. Maybe go on a ship booked tour so it doesn't harsh your cruise buzz. We loved having unlimited internet. This cruise was largely older to elderly, and everyone still (not just kids!) had a phone or tablet, as did we. I was able to work some and hubby likes to get ticked off over Facebook political news tidbits so we had that wireless comfort of home. As connected as we wanted to be, or not. Great idea, RCCL! For 12 great days she was our home, I give her five stars!   Read Less
Sail Date March 2015
Can't believe all the negative comments on here about this ship. Of course there were some imperfections, but overall, we had a great time doing something that a lot of people can't afford or are given the freedom to do. We are ... Read More
Can't believe all the negative comments on here about this ship. Of course there were some imperfections, but overall, we had a great time doing something that a lot of people can't afford or are given the freedom to do. We are lucky in that regard. Our embarkation was a snap, form curb to ship was @ 15 minutes. By the time we sailed there was a few inches of snow on the pool deck, hilarious ! Less than a day later we were in sunshine and decent temperatures, with fine weather for the remainder of the cruise. Service: No complaints from us, most every staff member seemed pretty happy, greet them with a smile and a hello and they reciprocated in kind... had lots of laughs with room attendants on the 13th deck ! Activities : Never a shortage of things going on, the cruise director, Ken Rush, has been with RCI for over 30 years and he did a very good job on his morning TV show of relaying all the days goings on. Dining : We booked all of our restaurants months prior so had no concerns with this. I have seen a few complaints about Dynamic Dining but for us, it worked out fine. The menus at the included eateries were changed slightly half way thru the cruise so things weren't too stale choice wise. Loved Jamies{ ate there twice} and Chops, excellent service and great food, NOTE: I simply do not understand how poorly dressed some guests are when they dine out. At Chops, everyone was dressed "smart casual" or better. The table next to us had a guy wearing a ball cap, shorts, and a hideous tropical shirt ! Come on man, there IS a dress code. Wish it was enforced some how. Takes all kinds I suppose. Actually saw the same dude wearing the same outfit a couple of days later...hmmmm. The Windjammer was packed at meal times, so we started going to cafe/ 270 in the morning, less food options, but the view is great and it is way quieter. Considering the sheer volume of food produced each day, not too many complaints from us. Probably our mid afternoon fav spot was the Windjammer where they served wonderful trays of warm cookies, one of the more popular spots from what I saw ! Bars : This is where there is bit of a miss for me. Schooner bar was fine, always packed before dinner, Vintages wine bar never seemed very busy and the 270 bar was a good spot but kind of ignored, maybe its location had something do with it. The Bionic bar was a colossal miss from what I saw. More of a novelty than anything else with more spectators than patrons and a DJ playing tunes for empty seats.This is a crying shame because it sits in a prime spot on the ship. Maybe a martini bar with a frozen bar top like there is on the Celebrity Equinox { which was hugely popular} would go over better. My other miss : the $12 drinks that were served for higher end booze ! Grey Goose and tonic for that much, say what ! I'll stick with Absolut, thank you. Entertainment : Hats off to RCI, Momma Mia was a knock out, Sonic Odyssey, ditto. Starwater was a visual, intimate experience at 270. Loved them all. The guest performers they brought in during the cruise were great as well. Most def 2 thumbs up. Excursions : No complaints really, our Barbados beach tour was cancelled due to mechanical issues with the bus, but we had the option to go to a local beach club which turned out great , lovely beach with blue water and white sand, all good. Carlisle beach, I think it was called. Disembarkation : Kind of a mess once we got out to where the cabs and other transport modes were located. All kinds of people waiting, like us, for tour buses , in the freezing cold. Our's was not on time and you had to be rather aggressive to get to your bus. I don't think this this port is set up for 4000 plus disembarking guests, no matter how you stage them on the ship . This is only our 3rd cruise, so we are relative newbies. We enjoy cruising, met some nice folks from other parts of the world{ staff and guests} and enjoyed some sun and warm weather. Can't whine about that too much !   Read Less
Sail Date March 2015
Some background. My wife and I, live in NJ, traveled with 2 other couples from CT, all late 60's. The Quantum is beautiful and being new, everything is in pristine condition. The crew was wonderful and couldn't do enough for you. ... Read More
Some background. My wife and I, live in NJ, traveled with 2 other couples from CT, all late 60's. The Quantum is beautiful and being new, everything is in pristine condition. The crew was wonderful and couldn't do enough for you. We have been on 16 cruises, RCCL, Celebrity, Princess and NCL and food is an important part of any cruise for me. We got to the port around 11AM, and after the usual 20 min. car backup got to the luggage area. I don't understand why in Florida where they have multiple ships embarking at the same time, there is never a car backup problem and at Bayonne, even after redoing the terminal, there are still backups with just one ship. After they put the tracking tags on so you could see where your luggage is, we went through security, were pointed to a check in person and were on board probably 20 minutes after arriving. Though the new terminal didn't eliminate the traffic backups, everything else was pretty quick. You really don't have to worry about what check in time is listed on your sea pass. We met our friends in the Windjammer and got something to eat. The food is the usual Windjammer food but arranged more like Celebrity with separate stations, a great improvement. Breakfast is usual, but for lunch they serve a fantastic turkey burger and fresh out of the oven chocolate chip cookies. Coffee was excellent, everyplace except the last few days it tasted too strong in the restaurants. Our cabin 9662 superior balcony, was really nice. Everything laid out great. Terrific shower and very comfortable bed. Very quiet. Never heard any noise. Excellent thermostat. Rico our steward kept everything perfect. Gave him extra tip. The new Entertainment they have is unbelievable. The Starwatcher show in the 270 lounge has got to be the best show we've ever seen anywhere. There are robot shows there also. The 270 cafe serves real nice sandwiches and salads and a carved roast beef sandwich that melts in your mouth. The Mama Mia show in the Palace Theater is broadway caliber. Too bad the theater is not. The center seats are so low and don't seem to rise up as you go back. There are a lot of pillars along the sides and rear. We preferred the blue seats on the sides. I've been on ships that had beautiful, comfortable, theater seating with no pillars blocking the views. Very surprised at RCCL for this and some of the dining experiences. It's not like they're new at this. The Sonic Odyssey show was so-so. We saw Starwatcher twice we loved it so much. The music was OK. The Orchestra was terrific as it always is, but the smaller groups and lounge players didn't seem to be of the high quality they usually have with the exception of the Calypso band. Being at Diamond level you get great perks. They have a small Diamond lounge which at night has horderves and drinks but each Diamond member can get up to 3 drinks daily in any lounge between 5-830PM. We usually met in the Schooner Bar and then went to dinner. DINING was hit or miss although it greatly improved toward the end of the cruise when it seems they took on board many new hires. In the beginning, the waiter seemed to do everything himself. Towards the end they had assistant waiters also. I always seemed to have enough good selections but my table mates complained a lot. Just order an extra dish, and if something comes out not hot enough, return it. They seem to change the menus and add things, so don't depend on what you see online before you go. I know I was looking for the Bronzini, but didn't see it anyplace. If you are a Diamond, the Diamond Concierge in the Diamond Lounge can change reservations for you, but you should at least have most dinners and entertainment reserved in advance from home. Jaimie's Italian was just fantastic and we ate there twice ($30) but worth it. We were able to get into Coastal Kitchen, private rest. for suite guests, because we complained about dinner service and quality, and Coastal was really excellent also. The other free restaurants just weren't up to the standards and comfort we expected from past cruises. We prefer a set main dining room time with the same waiter in a beautiful 2 or 3 story dining room. These all seemed small, and because everybody ate at different times there were always empty tables or tables with dirty dishes still on them. But having the 3 drinks each night helped. I forgot about the Solarium areas on the pool deck. That was wonderful because even in cool weather, you could find lounges protected from the outside. Enough writing. Overall, we had a great time in spite of problems in the dining room. There was never a problem getting off and back on at ports because they used two areas front and rear. What a concept. But I still think I like a ship with standard dining and one where you don't have to spend hours before the cruise on line to prebook everything.   Read Less
Sail Date February 2015
The ship is definitely a WOW. Having free WIFI was wonderful. It actually worked well. All of the art work throughout the ship was lovely, imaginative, and creative. I won’t say any more as you must see for yourselves. Dynamic Dining ... Read More
The ship is definitely a WOW. Having free WIFI was wonderful. It actually worked well. All of the art work throughout the ship was lovely, imaginative, and creative. I won’t say any more as you must see for yourselves. Dynamic Dining worked well for us as we had reservations for all 12 nights. I did spend a lot of time making these reservations as it took 5 different schedules to coordinate with the shows which also required reservations. We always waited less than 5 minutes for a table each night. We were with another couple and always had a table for four and never shared. Each of the complimentary restaurants had a reservation line and a line for those with no reservations. We ate in all 4 complimentary restaurants plus Chops & Devinely Decadence which became completely no fee for all meals. During the cruise the restaurants added a special each night in addition to their regular menu which never changed. We enjoyed most dinners, found the portions large, rarely covered with mystery sauce, and usually served hot. I had to send back only one dinner when it arrived as it was not what I expected (chicken marsala). As we are not picky eaters, we always found something we liked. The waiters were eager to help when someone had a special request. The Grande was my favorite and American Icon my least favorite. I did not care for Devinely Decadence—lunch was OK, but I did not like breakfast at all & found the food to be too salty. The Windjammer was large, wonderful, and had stations again similar to Celebrity. The cookie station was the BEST with warm freshly baked cookies (my favorite). Crew-despite comments in reviews, we found the crew to be very friendly and eager to chat. Most came from other RC ships mostly Oasis or Allure, but do not expect to stay on the Quantum when it goes to China. Some have no idea where they will go; others expect to be on the Anthem. The CD was rarely visible except for the shows. Entertainment-having cruised a lot, we are used to a show or entertainer every night. This was not the case on the Quantum. There were only 4 guest entertainers: a singer, ventriloquist, a comedian, and a group called Mos5ic. We loved Momma Mia which was Broadway quality. Sonic Odyssey another show with the RC singers and dancers was good, but different. Starwater was very unusual and not too our taste as was the group Mos5ic. Twice we tried Music Hall and found the music too loud & just not what we enjoy. We did enjoy some of the activities such as bumper cars & Northstar. DH tried the I-fly and the flow rider. All of these activities were popular & we found the lines to be short if we went shortly before they opened –need to check the compass for dates and times of operation. We did not use the casino at all not even for the free spins. It just was too smokey & even decided not to participate in the slot pull for that reason. Photographs-the new system for photos is great. Instead of searching thru thousands of pictures, you just scan your sea pass at a terminal and all of your pictures appear. The only negative is the many many watermarks on the pictures make it harder to clearly see features. Still a major improvement over the old system. I hope you will find this review helpful. Did we enjoy this cruise---absolutely? We have the Anthem booked for 2016. I am sure RC will have all of the tech glitches worked out by that time.   Read Less
Sail Date January 2015
We read so many negative reports but it was amazing .. Boarding and check-in was seamless.. Service and quality of food was fantastic, the staff went over and above in all area's in all the dinning area's which there are many. ... Read More
We read so many negative reports but it was amazing .. Boarding and check-in was seamless.. Service and quality of food was fantastic, the staff went over and above in all area's in all the dinning area's which there are many. The shows were beyond any description and best of all Mama Mia was even better than any Broadway show. Two 70 robotic show will defiantly take you well past this century in technoledgy. We had our 6 year old granddaughter with us and Adventure Ocean was a little low key but was caused by lack of children on this cruise. Our cruise director Ken Rush who came from the Allure really kicked up the entertainment and the love and marriage game was the best ever. Even though this was my first experience with Dynamic Dinning it really did work very well and there were no line ups at any of the restraints. There were lots of cases where people had changed their mind and went to a different dinning location and we're still taken care of. As for us we still like the anytime dinning sitting at the same table every evening with the same waiter who gets to know you and what your likes and dislikes are. As a final note we read so many bad reviews pre cruise that we almost cancelled only to find out that all was wonderful and our experience will remain with us as a beautiful memory. Rick, Marlene & Nikita British Columbia Canada Read Less
Sail Date January 2015
Pre Cruise: Stayed at Hyatt Regency and it is a lovely hotel and if the weather is nice there are great eateries along the way and a grocery store about a ¾ of a mile away. In the cold it was a long walk. But I was able to get my two ... Read More
Pre Cruise: Stayed at Hyatt Regency and it is a lovely hotel and if the weather is nice there are great eateries along the way and a grocery store about a ¾ of a mile away. In the cold it was a long walk. But I was able to get my two bottles of wine! Embarkation: Our check in time was 1:15 to 1:45. The trip into the pier area took a long time. Traffic did not flow at all. It took us a half hour once we got to the pier to get to the drop of point. Once out of the vehicle my husband had to hunt down a worker to get our luggage tagged for boarding. We then went into the building and immediately went through security. After security we went to the suite line and waited to be checked in. The floating workers to check you in had people waiting three deep. It took us 3 minutes of waiting and someone was ready for us. We checked in and went to get on the ship. All in all after being dropped off it was a total of 20 minutes to get on the ship. Not bad. Room: We had a Spa Jr. Suite. I liked the room with the two bathrooms. Let me make it clear though, one bathroom is a shower, sink and tub (the tub is hard to get in and out of), the second bathroom is a typical half-bath (sink, toilet). With that said the hard part is going from room to room as you are trying to shower and then use the rest room. Women will understand this better than men I think. Storage was good, but I do miss the walk in closet. I do not like the desk area where women have to do their hair and put on make-up. There are no drawers to put your make-up or hair brush or the blow dryer. You have to go into the cabinet next to the desk and move the stuff over or leave it out and then it looks untidy. All in all the room was okay. The balcony was larger than most other ships with comfy chairs and foot stools. Dynamic Dining: I was hesitant about DD but ended up enjoying it. I was worried about not meeting new people on the cruise and found out that the connections I made through cruise critic were the connections I saw many times throughout the trip. I also met wonderful new friends at the concierge lounge and diamond lounge. American Icon – I had heard bad reviews for this restaurant and our friends and I were ready to ditch it. Then we went. If you like American Food you will like American Icon. Brought a taste of home on the cruise, being from Nebraska, I tried the Nebraska Short Rib. That was the best meal I had for most of my meals. Silk – I like Asian Food and had no issues with Silk (I did hear they did away with the Crab Rangoon which makes me sad-it was very good.) The Grande – I love to dress up so I was going to enjoy Grande. I did enjoy the roasted ribeye and our friends enjoyed the lobster. The second visit I thought I would try their pasta and was disappointed in it. Very pasty and not creamy as it should be, but all in all I enjoyed the atmosphere. Chic – I will have to say this was the least favorite of the restaurants. Twice I had to have my crispy chicken taken back it was cold and with a glaze on it that turns into syrup when cold it was not that appetizing. The second time I went there I enjoyed it a bit more. Coastal Kitchen –Dinner was okay at Coastal Kitchen but breakfast was great! Windjammer – I do have to admit they make lunch very nice with the back patio sitting area. Café 270 – Loved the salads and roast beef sandwiches this was our favorite venue for lunch. Windjammer - The food was typical Windjammer. For our paid venues: Michaels Pub – Loved the pork sliders and chips. Chops – Service was below par. The waiter we had instead of serving us our dessert which he brought over to the serving tray and left there as he went to the other tables he had been taking care of and checked all the receipts to see if he got extra tips. We actually watched him do this. He then served a (suppose) to be warm lava molten chocolate cake and other desserts to us. He also dropped a knife down our friends back and all the goo on the knife went down his shirt. The manager came over and said they would send a coupon for a free cleaning to our friend’s room and would call to confirm, we took her word for it. No one called, so our friends ended up calling them towards the end of the cruise. Food wise it was very good and we enjoyed our steaks. Jamie’s – What can I say about perfection? Rizzario (sorry for any misspells) was the best of the best waiters. The food was so good that the entire table overate. We booked it again even though we are usually adamant about not spending more money. Casino: Hmmm this casino took my money faster than any other casino I ever played at. The bartender there I am sorry I don’t know her name was spectacular. She did everything with a smile and a kind word to everyone. It was too smoky and my clothes reeked of cigarette smoke so I am glad the casino took my money so fast! Shows: The First guest entertainer was a ventriloquist and since I do not like that venue I skipped. The second guest entertainer was a singer and his entourage. Very good show with very good music, and wonderful stories and quips between songs. The third guest entertainer was a group called Mo5aic. Fantastic group enjoyed their performance. The comedian was great – most entertainers use way too much profanity in my opinion and he did not which let me enjoy his show all the more. I did not go to his adult comedy show because I felt it would have been a let-down if more profanity was used. Again, this is my opinion. Starwater was so boring in the beginning I could not get over it and enjoy the rest of the show. I hate to say it but I fell asleep. Others may enjoy. Sonic Odyssey I enjoyed, I loved the harp and drum playing. Unfortunately I missed Mamma Mia due to not feeling well. Robotic show in 270 was very nice the robotic bartender unfortunately was broke down most of the time so I couldn’t see them perform. Disembarkation: Easy as can be to get off the ship. The only disappointment I had was no Valet Luggage and very few porters. The people at the terminal gave us directions and told us what to say to our driver. Overall: The ship is beautiful and had some of the most breath taking views from 270 and the back of the windjammer. Don’t forget to get a picture of yourself on the swing! The elevators are an issue with overcrowding and sometimes they did not stop even when not full. We did enjoy dynamic dining as I stated earlier and we were actually surprised we did. I would cruise on the Quantum again if in Florida or a warmer port of call. Felt I missed too many days of sun because of it being cold and cloudy.   Read Less
Sail Date January 2015
We were on the Quantum from January 11 - 23rd for a 12 night cruise. Check in was a breeze, walked into the terminal and within 10 feet of me was a guy in his light blue RCCL shirt with his iPad. Took about 5 minutes and then went through ... Read More
We were on the Quantum from January 11 - 23rd for a 12 night cruise. Check in was a breeze, walked into the terminal and within 10 feet of me was a guy in his light blue RCCL shirt with his iPad. Took about 5 minutes and then went through security into the large waiting area near the stairs that led up to the ship. Had to wait about 15 minutes here and then we were on board. Simple. Walked around the ship, ate in the Windjammer and then went to our cabin at 1:30 and our luggage was at our door. Very nice! We ate dinner in all 4 main dining rooms plus Chop's, Chef's Table, Jamie Oliver's and Wonderland. Our favorite was The Grande where the service and food was outstanding. Best course we had was the wild mushroom risotto appetizer in the Grande. I got it all 4 times we ate there. Chop's was delicious and the Chef's Table was too. The sommelier at Chef's Table was funny, friendly and very knowledgable. The lobster course was delicious, cooked perfectly ( not overcooked ), tender and full of flavor. Wonderland was good but what was outstanding was the British waiter we had, Oliver, who was just hysterical. He had us laughing the entire time. BTW - our longest wait at any restaurant was about 1 minute. We pre-booked everything and had zero problems. We walked up, gave the host our cabin number and in we went. Also, the service was slow in only one restaurant, American Icon, otherwise it was spot on. We had drinks each night in either the concierge lounge on deck 12 ( back of the ship) or the Diamond lounge on deck 4. Both were very crowded but the waiters were hustling and we met several very nice couples. Afterwards we went to Vintages and had a glass of wine. Beautiful bar. Two70 Cafe was our favorite for breakfast and lunch along with the Windjammer. I loved the roast beef on the roll with horseradish and mustard - delicious. Two70 was very unique. The view of the ship's wake is just beautiful and the roboscreens were cool. We enjoyed the daily shows on these screens featured every hour on the half hour. The abstract one was my favorite. We saw Starwater in two70 and it was just spectacular. We also went to the virtual concert featuring Santa Fe and the Fat City Horns. Nice. We danced in two70 but did most of our dancing in the Music Hall, where they have live bands. We rode NorthStar 3 times and it was very enjoyable. There will be lines there but it is worth the wait. While at sea the NorthStar goes up and then out to one side and then down. In port it is only allowed to go straight up. Loved the bumper cars, loads of fun. iFly was cool to watch but didn't do it, same with the Flowrider. As you can tell we loved the ship. This was our 36th cruise, most on RCCL (20), but also a few on Celebrity (8), 3 on Regent, 1 on Disney, 1 Holland America and 3 on Princess.   Read Less
Sail Date January 2015
The positive stories about Quantum of the Seas are a bit rare on Cruise Critic. If not everything is as usual, it's not good! Quantum of the Seas is a gift to us being positive about trying something new and exciting based on ... Read More
The positive stories about Quantum of the Seas are a bit rare on Cruise Critic. If not everything is as usual, it's not good! Quantum of the Seas is a gift to us being positive about trying something new and exciting based on today's technology. We have been at the 12 Nights Southern Caribbean Cruise from Cape Liberty, Bayonne, January 11 to 23, 2014. (We were also on the 8 Nights Transatlantic Maiden Voyage from Southampton to Cape Liberty, Bayonne, November 2 to 10, 201). We acknowledge, that there are things that can be done better, but our very clear impression is, that work is in progress with the problems, and many of the problems we experienced at the TA Maiden Voyage have now been solved. To introduce something new - to be the pioneer is always risky, but daring to risk is very brave. If no one dares nothing new happens. For our cruise we tok a taxi from Manhattan to the Cruise Terminal. There was a lot of traffic towards the terminal in Cape Liberty - it took about 15 minutes to get to the baggage check in, but then the luggage handling was fast and smooth. After a few minutes, there was a free agent for check-in - it took about 5 minutes with paper work and health questions. Then straight through security check, and aboard Quantum of the Seas after another 15 minutes and no waiting. Friendly and welcoming staff. The cabins (Superior Ocean View Stateroom with Balcony ) are lovely, and a bit bigger than for other RCCL ships. The service in the cabins as always top notch. There are two large closets, big shelves above the beds and some drawers. Fine with storage space,. The internet now works perfectly (free on this trip) - we streamed TV and were on Facetime with family at home. two70, ia a lovely place - living room by day, and transforms to an entertainment center by night, seamlessly blending live performances with cutting-edge visual technology using Vistarama and RoboScreens. Impressive shows, especially Mamma Mia and Sonic Odyssey in the Royal Theatre and Starwater in two70. Lovely decorated public areas like The VIA, nice decor, stylish and modern design. We had not booked tables in the restaurants before the cruise (some problems with the reservation system). Most reservations were made with Royal iQ App as well as some at the entrance to the restaurant. Most evenings we did get the time which suited us, and we saw no queues at the entrances to the restaurants. Basically, we really liked the concept Dynamic Dining - being able to choose from several restaurants and could choose the time that best suits. All restaurants have many dishes to choose from and every night is an extra 'daily menu' embedded in the menu card. There are still challenges to Dynamic Dining to function optimally - management's focus should be on getting the reservation system work better. So will the restaurants' capacity also be better utilized, and it will spread to more satisfied employees and therefore happy guests. Are you innovative set, we highly recommend a holiday with Quantum of the Seas.   Read Less
Sail Date January 2015
Embarkation was steamlined and quick. We were late getting to the boat due to an accident on the expressway. The boat is beautiful. Captain Gus decided we needed to go slow and hug the coast due to the approaching storm. We had to miss ... Read More
Embarkation was steamlined and quick. We were late getting to the boat due to an accident on the expressway. The boat is beautiful. Captain Gus decided we needed to go slow and hug the coast due to the approaching storm. We had to miss Puerto Rico. The first night we went to American Icon. I had prebooked all our reservations. The hostess said we didnt have reservations. The computer system and the restaurants reservations dont't always match. She wrote down all our reservations in her system and told us we should go by that. All but two matched what I had prebooked. She sat us right away. It was this way throught the trip. Even though sometimes the host or hostess looked perplexed they never let on if they did not have us booked. We never had to wait. Jamies Italian was magnificent. We went there twice and wanted to go for lunch but we were done with food. We never ate so much on any cruise. Too many freshly made cookies. Two 70 was great for lunch. Awesome salads and sandwiches. Chops was very good. Enjoyed Americon Icon for breakfast and dinner. The Grande was okay. I didnt care for the choices. Silk was not very good. We know improvements will be made. The crew was very good always cracking a joke about "The Smart Boat" . Our cabin steward Andrian was fantastic. We came back to snow storm and our bus was delayed three hours. Wish the boat terminal had a little better accomodations for people who have to wait. We booked The Anthem next year for 12 nights. Cant wait!!!!   Read Less
Sail Date January 2015
This ship is amazing! My husband and I have been on seven cruises all with RC. We've enjoyed all of our cruises but prefer the newer ships and activities. Quantum is our favorite for many reasons, to name a few: by far best Jr. Suite, ... Read More
This ship is amazing! My husband and I have been on seven cruises all with RC. We've enjoyed all of our cruises but prefer the newer ships and activities. Quantum is our favorite for many reasons, to name a few: by far best Jr. Suite, phenomenal staff, ports of call, shows (Mama Mia, Starwater and Sonic Oddessay) and activities (ifly, bumper cars, solarium and the Northstar). Getting onboard took a little longer than we expected due to the amount of guest who didn't completed the set sail pass electronically at home prior. Once we got on board the ship has that wow factor. We were able to go to our room where one of our sea pass cards was waiting. The other along with our wow bands were waiting in our room. The wow bands are nice for going to the pool but we still carried around our sea pass card for everything else. We tried all the complementary restaurants which were fantastic. There are still a few kinks for RC to work out regarding the dynamic dining but it has some fantastic potential. Our favorite dining experiences were at Costal Kitchen, Silk and American Icon Grill. We also went to Wonderland which is a must. The food, dining room, and staff were so unique. I loved that our waiter ordered food for us because the menus is so unique which really made the experience all the more special. There were six ports of call on our twelve night cruise we did a shore excursion at each port (island tours, swimming with dolphins and a cave tour). All of our tours went smoothly and were coordinated well via RC. We had one excursion that got us back to the ship after it was supposed to leave, and the ship waited for our return. The shows onboard are all a must see. I recommend just like for dinner make reservation plan before you get on board the ship. It will make your cruise go smoothly like ours did and you don't have to worry about it once onboard. Sine we both have iPhones having the royal iQ app made it easy to know what we were doing when everyday. I look forward to the entire cruise compass being available this way. Disembarkation was easy but we did the early departure and carried all of our luggage off because we had a ten hour drive home. Overall we love the ship and can't wait to book Anthem once we can book in October 2016 (we have a RC cruise booked to Dubai in January 2016). Once Ovation of the Seas is available we will cruise on her too. Something I really appreciate about RC and especially on this cruise (note it's only Quantum's 10th sailing) is that they take constructive criticism very seriously and we saw some changes made based in guest feedback while aboard. The most frustrating thing for us was some of the older guest who complained extensively because this ship is so different. It is a smart ship that is heavily technology driven. It's also one of the most Eco friendly ships. We loved it and would recommend it to anyone! Read Less
Sail Date January 2015
Now that the holidays have passed, company and family gone home, I’d like to give a review or our recent Quantum cruise. A little background: My wife and I have now cruised twice. We are just shy of 50 years old. Our first cruise was ... Read More
Now that the holidays have passed, company and family gone home, I’d like to give a review or our recent Quantum cruise. A little background: My wife and I have now cruised twice. We are just shy of 50 years old. Our first cruise was Royal Caribbean Freedom last October (for our 25th wedding anniversary), then Quantum on the 12/01 sailing. On Freedom, we sailed by ourselves. On Quantum, we sailed with another couple, friends of ours for many years. When we arrived at the terminal, it was not immediately clear where to take our luggage for in-processing. Departing passengers were thoroughly mixed with arriving travelers, and it was crowded. Once I figured out where to go, we breezed through check-in and were on the ship in exactly 10 minutes! After the Freedom last year, I was prepared for a 45 minute wait (which we thought was pretty fast, really). Could not believe how fast it was…off to a great start. We went to our room (7192, mid-ship port side, balcony) to drop our gear. Our SeaPass cards and WOW bands were waiting on the bed. Room was large, clean and new as one would expect on a brand new boat. More storage than on the Freedom, bigger bathroom, very nice shower. Overall, we were very impressed with the stateroom. Off we went to explore the ship. Thoughts on the ship: The Royal Esplanade reminded us of the Royal Promenade of the Freedom. Well laid out, very nice. Michael’s Genuine Pub was an awesome place to meet, eat and drink. Indra was a superior server, go see him! The 270 area and Café 270 were also exceptional. Great atmosphere, excellent food. The Kummelweck (spelling?) sandwich, cheerfully served by Floyd in Café 270, was beyond belief. Get one, you won’t be disappointed. Solarium pools were great, especially on the first couple of days when it was cold outside. Miss Marly is your best server at the Solarium bar, neat lady, go see her! It seemed to us that it was easier to get a good lounge chair by the pools on Quantum than on Freedom. Still, there was rampant chair-saving in prime spots. We loved the live reggae music and football on the big-screen TV. Zoltan is your best server at the Sky Bar by the pool, go see him! Be sure and watch an evening movie on the screen by the pool…we enjoyed laying in a poofy love seat, under the stars, sipping wine and watching a show. Very good times! The SeaPlex area was nice, we rode bumper cars a couple of times. Wait times for the bumper cars varied greatly, from no wait to 15 minutes, depending on time of day and whether the ship was at sea or in port. Things we liked: The Ripcord was a blast! We did it several times...Tony was an exceptional instructor, and made the experience that much more enjoyable. FlowRider was also a lot of fun, and wait times were very short. Overall, the food on Quantum was even better than on Freedom (and we thought Freedom had great food). Chops Grille dinner was as good as expected, two dinners at The Grande were equally excellent. We liked the Dynamic Dining. We spent approximately 20 minutes on Day 2, arranging our reservations for the rest of the week. We were able to eat in every restaurant we wanted, within 45 minutes of the time we wanted, without exception. This included several reservations for 4 people, as we wanted to eat with our friends. Just our opinion, but we liked this system better than My Time Dining. After listening to veteran Royal Caribbean cruisers voice their dislikes about Dynamic Dining, I think it will be much more popular if Royal Caribbean can get the Royal IQ app working. This would allow one to book dinner reservations from a pool lounge chair, instead of having to stand in line (which seemed to be the main complaint…and a valid one). Just my opinion. Mama Mia was outstanding. My wife has seen several Broadway productions in New York, and she said the quality of acting, singing, and sets were every bit the equal of those found on Broadway. We also had two of the best shore excursions we’ve ever had. The Swimming with the Dolphins Experience in St. Maarten was first rate. It was expensive, but worth every penny in our opinion. Equally worthy was the Swim with Turtles, Shipwreck Snorkel and Beach in Barbados. That was an outstanding time, with lots of fish and turtles, and a great crew. “Dude” and “Curly” were tons of fun, and gave us exceptional service while on the beach, too. We would highly recommend both of these excursions. Things we didn’t like: The Royal IQ app never worked properly. We had planned on using it to keep in touch with the other couple with whom we were sailing, but it just never worked. We had several incorrect charges added to our account. These were usually charges for drinks that were included with our drink package. To their credit, a quick phone call to Customer Services saw them removed immediately and without question, but still. We had a terrible shore excursion in Martinique, Panoramic Tour and South Beach. It was billed (by Royal Caribbean personnel) as a 20-minute bus ride to a secluded beach, 3 hours at the beach, and a 20-minute ride back. Instead, it was 1.5 hours on a bus, 45 minutes on a crappy beach (with one outhouse with broken door locks), and 1.5 hours back. The whole bus was in open revolt, and I almost feared for the poor tour guide’s safety at one point! To be clear...our beef was with the description given by the Royal Caribbean crew member, not the tour itself. If this had been billed as a 3-hour windshield tour of Martinique with a brief beach break in the middle, we would have been pretty pleased. We had several instances of specific dishes or drinks not being available. The hotdog stand at the SeaPlex was out of bratwurst and potato salad on Day 2, and the entire ship ran out of oranges for fresh-squeezed orange juice, to give two examples. The staff said that they did not get their full resupply in Bayonne, and that Royal Caribbean had been having trouble with food/drink deliveries at the Bayonne port. Johnny Rockets is dead, I’m afraid. We thoroughly enjoyed Johnny Rockets on the Freedom last year, and looked forward to eating there on the Quantum. We were very surprised to see the fees changed from a set charge to “per item”, and very sad to see the changes in the venue itself. On Freedom, it was its own enclosed restaurant, set up just like a 50’s diner. The servers sang and danced ever so often…just a neat meal. On Quantum, it opens up into the SeaPlex area, the servers never sang or danced, etc. While just our opinion, it must be shared by many others as we never saw more than one or two tables occupied the entire cruise. Final thoughts: Overall, we enjoyed the Quantum even more than we did the Freedom. The ship was well thought out, the crew friendly and helpful, the food very good. Our few dislikes were far and away outweighed by our delights. We would eagerly recommend both Royal Caribbean in general, and the Quantum specifically, to anyone who asked.   Read Less
Sail Date December 2014
Please keep in mind that this is my opinion, while I respect others reviews I ask that you treat me with the same respect and keep an open mind. Boarding - very easy I arrived at 10:40 dropped off luggage curb side, parked the car, ... Read More
Please keep in mind that this is my opinion, while I respect others reviews I ask that you treat me with the same respect and keep an open mind. Boarding - very easy I arrived at 10:40 dropped off luggage curb side, parked the car, checked in and was eating my first meal in the Windjammer at 11am. Easy Breezy! Personally I had no issued with the previous terminal and having to take the bus down the pier, but the new terminal was a big improvement not only visually but also in terms of ease. Boarding is now on Deck 5. I was mesmerized from the moment I boarded. So very impressive. Ship: boy oh boy... was I WOWED at every turn. They did an incredible job with the artwork throughout the ship. I especially enjoyed the pictures of the Dreamwork's character inside the elevators. One night at about 2am I rode each one to get pictures of all 10 animals. The layout was very easy to navigate. The decor was well done, as I felt like I was transported to a land of luxury. My favorite spot was the hut in the Via opposite Vintages. I spent many afternoons there just relaxing an listening to the folks giggle at my husband and I just laying in there... He He. 18 decks, 16 elevators, 4 bow thrusters, and approximately 4100 guests... Simply Amazing!!! In general I found my fellow cruisers to be the most friendly of all my sailings. We met lots of friendly folks and always got a warm welcome on the elevators. While we did hear stories of displeasure with the ship/dynamic dining in general folks were really upbeat during this sailing. Rooms - I stayed in room 9604 a D7 balcony midship. The Quantum has 1,571 balcony rooms, 148 outside rooms, and 375 virtual balcony rooms. There were numerous suites and connecting families rooms in our corridor that we got a peak of the first day. The color schemes are very relaxing. We met several folks who were staying in the virtual balcony room and they all had wonderful things to say about their accommodations. As for my room is was slightly narrower than the balcony staterooms on the Explorer however it made up for it with the wonderful layout with tons of storage space. The bathroom had a new layout and the shower seems a bit larger. My favorite feature was the shave bar. Each bathroom has a nightlight, which is nice feature at 3am. I always hated being blasted in the face with the bright blinking bathroom light. Being that the ship is so new the towels were soft nice and soft. While the bed was slightly firmer than I am use to I slept well throughout the cruise. The couch on the other hand was way to firm for my taste. The only feature I missed was the magnification mirror. No biggie. My stateroom attendant Aldo was awesome he did a great job and was very accommodating. He made the cutest towel animals. I was shocked to hear that he was assigned 16 cabins- seemed like a bit much. Funny thing Aldo was the only person I ever saw in the hallway. I often felt like I had the ship to myself. While there were many complaints about noise in the cabins at the Captains Corner I thought my cabin was extremely quiet. On other sailings I was accustomed to voices in the hall. Very quiet on this one. Entertainment - the shows were fabulous my favorite being Starwater. I suggest getting there early as two70 fills up very quickly. We sat upstairs and I had a hard time getting comfortable in the seats. The couches downstairs were much more comfortable, just like sitting in my living room. During one of the early performance one of the acrobats was injured and as that show was canceled after the first 10 minutes. I was so happy that they were able to so I was to continue performing later in the sailing. Starwater is a wonderful blend of technology and live performers. It should not be missed. As this show cannot going on during rough seas I suggest you schedule one of the early performances in the event of a cancelation you will have additional shows to select from. The show on the next to last night had to be canceled due to rough seas so folks packed the theatre on day 11 to see the show. The cast of Mamma Mia was incredible but the sound was a little too low for my taste. The after party was filled with so much energy. I was a little nervous that I wouldn't be able to sit for a 2.5 hour performance, but the show was so good that the time flew by. Sonic Odyssey was simply amazing!!! As this was only the second sailing for this show we were lucky enough to see William Close the creator of the instruments. This was the first ship I have ever been on with more than two lead singers. The Royal Caribbean singers and dancers were simply incredible!!! Our guest entertainers were great... Jim David the comedian had me laughing so hard I nearly fell out of my seat. Joel Mason an Elton John impersonator was fabulous. I danced and sang throughout the show. He also had a great sense of humor. Ed Alonzo was a hilarious comedian/magician!!! Coincidentally he was on TV starring on top chefs as I was packing on the last day. Earl Turner is one very talented entertainer. His performance had the entire audience on their feet dancing. After all who doesn't love Motown? Activities - the activities staff was simply incredible! With a vast variety of activities the staff was always pleasant and smiling. I want to give a special shout out to Jackie the instructor from I Fly who spent over a half an hour talking to my husband and I on the pier in Martinique. As we have cruised with Jimmy Rhodes in the past I was a little taken back by his toned down demeanor. It was clear that RCCL is trying to transform the role of the Cruise Director. I was lucky enough to have had several conversation with Jimmy and it seems like his role has become more Administrative. As for The Quest Jimmy would loved to have hosted the show however the ship just did not have a venue that could accommodate the show. We did however enjoy lots if the other entertainment such as roller skating, bumper cars, I fly, circus school, North Star, live music with Horizon, Beatlemanics, and Hot Spices, trivia, dream works parades/performances, Love and Marriage Game Show etc... There was always something to do. We were so busy we had very little time to layout on deck- this was a first. We spent every night in the Music Hall dancing the night away. The variety of music was great. We went from one live band to the next to a DJ. Very entertaining. Enhanced Activities - the North Star there was only one day that it didn't go up due to high winds. It was easy to get a spot to go up on port days. On sea days they distributed tickets each day at 9am. As I am not an early riser I was lucky enough to go up twice, once in Martinique and once in St Martin. It goes up and down so smoothly. The view was incredible. I Fly - I use to thinking that ice skating was the most exciting activity at sea... I Fly knocked it out of the box. It was very easy to get reservations. I had two different flights. If you hang around there are always one or two people who don't show up so it's fairly to get a flight without a reservation. To fly you have to Dynamic Dining - well I was a little nervous about this concept, as I had made reservations for all 11 night back in March. I wasn't sure what to expect. Well I was simply knocked off my feet! The venues were well appointed and the food was incredible. I tried many things for the first time and loved everything. We only ate at the complimentary restaurants, however I heard nothing but raved reviews about Wonderland... Maybe next time. We only had a 5 minute wait one night at Silk and were seated right away all of the other nights. Except for the last two nights when we dined with friends we had a table for two. Although we sat at a table for two we always had pleasant conversation with the guests next to us. We even were easily able to reschedule reservations for the last two nights (with no issue) to dine with friends. The only negative about the entire sailing was the service in the restaurants. It is clear that the dining room staff is miserable. A few shared that they were unhappy because they were transferred against their wishes and that the new style of dining cut off their additional tips. Well I have to say that had the service been on par I would have had no issue tipping extra each night. In addition, the staff was not very accepting of change (maybe a change management facilitator would have been helpful during the transition) as they introduced technology into the role of the waiter RCCL thought that this would allow the waiters to take on additional responsibilities. I really don't buy into that concept and feel that if they added additional waiters the service would be greatly improved. I understand and was willing to accept hiccups due in part to technology but I have an issue accepting that a company known for their service lost focus of the standards like refilling the water, cleaning off the table between courses, clearing the plates in a timely manner, and ensuring that the guests were happy. Poor customer service. We had an awful experience the first time we dined in the Grande and when I asked to see the manager, even he made no attempt to apologize. Thankfully the food made up for the service. We had standing 8pm reservations and found the restaurants to be empty, so it was really hard to pin point the reason behind the terrible service. We did meet a lot of folks who were totally opposed to DD and opted to eat in the Windjammer. In my opinion they really missed out. I am certainly not opposed to DD and if I able to find a more affordable sailing I'll be booking the Anthem. Laid Back Dining Option - there was so many to choose from and each was better than the next. Our favorite was Cafe @Two70. The Kummelweck is simply delicious and not to be missed. After the first few days we just ordered meat and skipped the bread and opted for an extra mini dessert. In addition to the Kummelweck Cafe Two70 offered all sorts of hot and cold sandwiches, soups, salads (both prepared and made to order) and all sorts of bite sized yummy desserts. My favorite desserts were the chocolate peanut butter cupcake and the Oreo cheesecake bite, simply Devine!!! Another item not to missed is the Cajun Grilled Shrimp Salad. They lines were always very reasonable and if you ordered a hot sandwich they have you a pager so you didn't have to wait at the counter. They had some tables and stools as well as the couches in the tables in the main theatre. Cafe Two70 is a must. Windjammer Marketplace - another great upgrade. The new layout felt more grown up a lot less like a school cafeteria. They had a greater selection of foods and an expanded salad bar with lots of healthy choices. In addition at the very back of the windjammer they had a made to order station that offered a variety of omelettes and fajitas. The food was always hot and fresh. In addition to some of the standard choices they had a Asian Station, Mediterranean Station, Grill Station, Panini/Sandwich Station, Make your Own Pizza, a wide variety of fresh baked breads (even the pumpkin baked cheese bread from the MDR) and a salad bar. In addition to the sweet treats stations they have a fresh baked cookie station- yum. Be warned The smell is heavenly. The sweet treats were perfect bite sized portions and included a cupcake of the day. The vanilla one was delish. My favorite was the carrot cake bites. We found out on the second to last night that the Windjammer had a 24 hour grill. Thankfully I hadn't found out sooner as we visited twice for late night french fries. It was a pretty nice spread for a late night snack. SeaPlex Dog House - the first food truck at sea. Such a great concept. My favorite was the Coney Island Dogs. They had four different variety of dogs and toppings that changed daily. The sauerkraut was the best I ever had. Sorennto's - I was a fan I thought the pizza on the explorer was much better. Cafe Promenade - another great upgrade. They really expanded on the selection of snacks. The Zeppoles were incredibly. I cannot even imagine how they would have tasted hot. The shrimp salad sandwich was incredible! The coffee is a big improvement as well. FreeStyle soda machines - there were two in the cafe promenade the one on the left didn't seem to work as it often dispensed flat soda. There was one in the seaplex but was out of most of the popular choices. I am not really sure why it was never refilled. There were also two in the windjammer. Disembarkation - we arrived late so that seem to make things a bit chaotic as folks were trying to board and folks were still getting off the ship. We are diamond members, however we ended up with #49 I guess they no longer offer priority disembarkation to Crown & Anchor members. No big deal as we ate breakfast in the Windjammer and struck up a nice conversation with some fellow passengers while waiting. Once off the ship we found our luggage flew through customs and headed to the parking to get our car. The process was seamless. Overall I had an amazing cruise and would have no hesitations to book on the Quantum Class again.   Read Less
Sail Date December 2014
I really don't understand negative reviews on this ship!! We sailed on December 1st to the Caribbean. It was a beautiful ship. The food was outstanding (except for American Icon Grill). All the other restaurants were amazing. At first ... Read More
I really don't understand negative reviews on this ship!! We sailed on December 1st to the Caribbean. It was a beautiful ship. The food was outstanding (except for American Icon Grill). All the other restaurants were amazing. At first we did not care for dynamic dining but once we got used to it, we loved it. It really breaks up the evening by attending different restaurants at various times! The old way of dining was rather boring. Same thing night after night. This was fun and different. Our stateroom (inside) was very roomy and tons of storage space. The shower was great. The bed was comfy and the virtual screen was really good. The shows were top notch. Better than Broadway. Outstanding entertainment. Mama Mia was amazing. Star water and Sonic Odyssey are not to be missed!!! Our 14th cruise and by far the best one yet. Hats off to Royal Caribbean for doing an outstanding job! Read Less
Sail Date December 2014
My husband scheduled a cruise on Royal Caribbean's Quantum of the Seas months ago while we were on another Royal Caribbean (RC) cruise. The cruise on the Quantum was our seventh cruise, so we are not experts, but not novices either. ... Read More
My husband scheduled a cruise on Royal Caribbean's Quantum of the Seas months ago while we were on another Royal Caribbean (RC) cruise. The cruise on the Quantum was our seventh cruise, so we are not experts, but not novices either. The Cruise Terminal at Bayonne is greatly improved from the last time we were there. The buses to the ship are gone. Instead, an escalator takes you to a covered ramp that leads right to the ship's fifth deck. RC changed the way they register passengers. You approach a person in a blue sweater carrying a computer tablet and sign in with them. You will need your RC paperwork. We had emailed our photos to RC and they were already on the tablet. We then walked through security. We were on the ship in less than twenty minutes after parking the car. This was better than long confusing lines, waits for pictures, and waits for clearing security. We had a panicky moment when we realized we did not have our little blue SeaPass cards. We found my husband's card in a sealed envelope on the stateroom door and mine on the bed with a WOW band wrapped around it. Now that's new. The band is like a watch without a face. It has a RFID chip and you can use it for shipboard purchases and as your door key. The Quantum has cutting edge technology. The waiters have tablets, you access your activities on tablets or room TV, you can even download an app to your own device. I am an Information Technology specialist. I know cutting edge when I see it. There were some problems with the technology. The RFID bands did not always work depending on the position of the wrist when held against a reader. The calendar of activities was kludgy and sometimes added dinner reservations (one night we had three reservations at the same time). There were tech specialists aboard (I talked with several) who were identifying and fixing bugs. Still, the problems did not detract from the promise of the technology. I believe it will improve quickly. Here is one example of that promise. We ordered wine with dinner at Chic. The server entered the information into her pad. Within less than five minutes, a bar waiter approached with our wine. That was fast. One complaint I heard repeatedly was about "dynamic dining." People missed having the same tablemates and servers. Dynamic dining is RC's new concept. Gone is the traditional dining room where you sit with the same people every night and have the same servers in the same room. On Quantum, we made reservations ahead of time and picked the restaurants and times we wanted. Four restaurants are complimentary and several others cost. (My husband had an idea, maybe RC could create a traditional dining room for those who want it. Each to their own.) I loved dynamic dining. My husband and I had romantic dinners every night. We shared a table once this cruise and I found it almost painful. Now, I have done traditional style before and will do so again. I have met some wonderful people. I have also met some, well, not so wonderful people. This particular table had the latter. They did nothing but complain about the food, the servers, the rocking of the ship, the technology. I will seek out dynamic dining where ever it is offered. The food was great. I did not particularly like the menu selections at American Icon. Chic had a better selection for my tastes. Grande, where every night is formal night, served us an excellent meal. Silk is an Asian-fusion place that some will love and others won't. I liked it, my husband loved it, but your tastes may vary. We also ate at extra-cost places like Jamie Oliver's, Wonderland, and Chops. The service was spotty a couple of times. I don't think the kitchen was quite dialed in or the crew was not quite melded (new ship, new crew). That led to waits in Chic and Chops. Still, our servers were professional and took time to ensure we had a great experience. The entertainment was great. We saw "Mamma Mia," "Sonic Odyssey," and "Starwater." I still don't know what the latter was about, but I enjoyed it twice. The theater technology in Two70 with the robot screens and the 105'x22' screen that are windows during the day was amazing. There were a lot of grumpy people on board and I am not sure why. Maybe it was the newness of the technology. Maybe it was the ship itself. One person complained that the ship rocked. The seas were rough a few days, but that's part of cruising. You are on the ocean and oceans have waves. Bottom line, I had a blast and wished the ship was staying in Bayonne instead of going to China. I would travel on the Quantum or its sister ships anytime I could. Read Less
Sail Date December 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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