46 Royal Caribbean Quantum of the Seas Caribbean - Southern Cruise Reviews

We are loyal Royal Caribbean cruisers (diamond plus) and have been on new ships before (Oasis). While there were a few glitches on Oasis in the beginning Quantum had many, starting with Dynamic Dining. We made our reservations before ... Read More
We are loyal Royal Caribbean cruisers (diamond plus) and have been on new ships before (Oasis). While there were a few glitches on Oasis in the beginning Quantum had many, starting with Dynamic Dining. We made our reservations before boarding but it took 3 tries on the phone (internet did not work) before we finally got the reservations. When confirmations were not received we would call back and there would be no record of the reservations in the system. The only times we could get were 8:45 or later so no entertainment offerings were able to be seen. Service in ALL venues was poor (except Grande and Chic). The attitudes of dining room staff was surly as was the attitude of some Guest Services staff. There are not enough venues available for breakfast and not a long enough time frame to serve breakfast in the few available venues. One morning it took about 1 hour for my breakfast to be served in American Icon Grille. My tablemates (husband, daughter and son-in-law) all got their meals in about 40 minutes. One possible suggestion to improve Dynamic Dining would be to have early and late seatings to choose from in any venue you choose. This would make it easier to schedule entertainment options. Our favorite spot for lunch was Café 270 with roast beef sandwiches to die for! Read Less
Sail Date January 2015
Now that the holidays have passed, company and family gone home, I’d like to give a review or our recent Quantum cruise. A little background: My wife and I have now cruised twice. We are just shy of 50 years old. Our first cruise was ... Read More
Now that the holidays have passed, company and family gone home, I’d like to give a review or our recent Quantum cruise. A little background: My wife and I have now cruised twice. We are just shy of 50 years old. Our first cruise was Royal Caribbean Freedom last October (for our 25th wedding anniversary), then Quantum on the 12/01 sailing. On Freedom, we sailed by ourselves. On Quantum, we sailed with another couple, friends of ours for many years. When we arrived at the terminal, it was not immediately clear where to take our luggage for in-processing. Departing passengers were thoroughly mixed with arriving travelers, and it was crowded. Once I figured out where to go, we breezed through check-in and were on the ship in exactly 10 minutes! After the Freedom last year, I was prepared for a 45 minute wait (which we thought was pretty fast, really). Could not believe how fast it was…off to a great start. We went to our room (7192, mid-ship port side, balcony) to drop our gear. Our SeaPass cards and WOW bands were waiting on the bed. Room was large, clean and new as one would expect on a brand new boat. More storage than on the Freedom, bigger bathroom, very nice shower. Overall, we were very impressed with the stateroom. Off we went to explore the ship. Thoughts on the ship: The Royal Esplanade reminded us of the Royal Promenade of the Freedom. Well laid out, very nice. Michael’s Genuine Pub was an awesome place to meet, eat and drink. Indra was a superior server, go see him! The 270 area and Café 270 were also exceptional. Great atmosphere, excellent food. The Kummelweck (spelling?) sandwich, cheerfully served by Floyd in Café 270, was beyond belief. Get one, you won’t be disappointed. Solarium pools were great, especially on the first couple of days when it was cold outside. Miss Marly is your best server at the Solarium bar, neat lady, go see her! It seemed to us that it was easier to get a good lounge chair by the pools on Quantum than on Freedom. Still, there was rampant chair-saving in prime spots. We loved the live reggae music and football on the big-screen TV. Zoltan is your best server at the Sky Bar by the pool, go see him! Be sure and watch an evening movie on the screen by the pool…we enjoyed laying in a poofy love seat, under the stars, sipping wine and watching a show. Very good times! The SeaPlex area was nice, we rode bumper cars a couple of times. Wait times for the bumper cars varied greatly, from no wait to 15 minutes, depending on time of day and whether the ship was at sea or in port. Things we liked: The Ripcord was a blast! We did it several times...Tony was an exceptional instructor, and made the experience that much more enjoyable. FlowRider was also a lot of fun, and wait times were very short. Overall, the food on Quantum was even better than on Freedom (and we thought Freedom had great food). Chops Grille dinner was as good as expected, two dinners at The Grande were equally excellent. We liked the Dynamic Dining. We spent approximately 20 minutes on Day 2, arranging our reservations for the rest of the week. We were able to eat in every restaurant we wanted, within 45 minutes of the time we wanted, without exception. This included several reservations for 4 people, as we wanted to eat with our friends. Just our opinion, but we liked this system better than My Time Dining. After listening to veteran Royal Caribbean cruisers voice their dislikes about Dynamic Dining, I think it will be much more popular if Royal Caribbean can get the Royal IQ app working. This would allow one to book dinner reservations from a pool lounge chair, instead of having to stand in line (which seemed to be the main complaint…and a valid one). Just my opinion. Mama Mia was outstanding. My wife has seen several Broadway productions in New York, and she said the quality of acting, singing, and sets were every bit the equal of those found on Broadway. We also had two of the best shore excursions we’ve ever had. The Swimming with the Dolphins Experience in St. Maarten was first rate. It was expensive, but worth every penny in our opinion. Equally worthy was the Swim with Turtles, Shipwreck Snorkel and Beach in Barbados. That was an outstanding time, with lots of fish and turtles, and a great crew. “Dude” and “Curly” were tons of fun, and gave us exceptional service while on the beach, too. We would highly recommend both of these excursions. Things we didn’t like: The Royal IQ app never worked properly. We had planned on using it to keep in touch with the other couple with whom we were sailing, but it just never worked. We had several incorrect charges added to our account. These were usually charges for drinks that were included with our drink package. To their credit, a quick phone call to Customer Services saw them removed immediately and without question, but still. We had a terrible shore excursion in Martinique, Panoramic Tour and South Beach. It was billed (by Royal Caribbean personnel) as a 20-minute bus ride to a secluded beach, 3 hours at the beach, and a 20-minute ride back. Instead, it was 1.5 hours on a bus, 45 minutes on a crappy beach (with one outhouse with broken door locks), and 1.5 hours back. The whole bus was in open revolt, and I almost feared for the poor tour guide’s safety at one point! To be clear...our beef was with the description given by the Royal Caribbean crew member, not the tour itself. If this had been billed as a 3-hour windshield tour of Martinique with a brief beach break in the middle, we would have been pretty pleased. We had several instances of specific dishes or drinks not being available. The hotdog stand at the SeaPlex was out of bratwurst and potato salad on Day 2, and the entire ship ran out of oranges for fresh-squeezed orange juice, to give two examples. The staff said that they did not get their full resupply in Bayonne, and that Royal Caribbean had been having trouble with food/drink deliveries at the Bayonne port. Johnny Rockets is dead, I’m afraid. We thoroughly enjoyed Johnny Rockets on the Freedom last year, and looked forward to eating there on the Quantum. We were very surprised to see the fees changed from a set charge to “per item”, and very sad to see the changes in the venue itself. On Freedom, it was its own enclosed restaurant, set up just like a 50’s diner. The servers sang and danced ever so often…just a neat meal. On Quantum, it opens up into the SeaPlex area, the servers never sang or danced, etc. While just our opinion, it must be shared by many others as we never saw more than one or two tables occupied the entire cruise. Final thoughts: Overall, we enjoyed the Quantum even more than we did the Freedom. The ship was well thought out, the crew friendly and helpful, the food very good. Our few dislikes were far and away outweighed by our delights. We would eagerly recommend both Royal Caribbean in general, and the Quantum specifically, to anyone who asked.   Read Less
Sail Date December 2014
I've sailed on Hal, carnival, celebrity and royal in the past. I had high expectations for the quantum, due to the hype that was put out there. Some things were great: 270, wifi, ifly, skating rink, virtual interior rooms. But as for ... Read More
I've sailed on Hal, carnival, celebrity and royal in the past. I had high expectations for the quantum, due to the hype that was put out there. Some things were great: 270, wifi, ifly, skating rink, virtual interior rooms. But as for the dining: dynamic dining is definitely not for those that like the same waiters each night that get to know their personal likes/dislikes... , constantly making reservations, low staff, no change in menus, windjammer was also "the same day in/day out" ... I was told that our ship had 1500 crew, versus the allure I've been on had over 2000, with the same amount of passengers. There wasn't a lot to do, the ships were high end, not very much choice for the person that didn't want to spend $500 in a purse. The ship store was even more so, only "qos" stuff. We are looking to book on the allure one more time before it gets changed over to this new dining style and then will try the smaller ships or switch to celebrity. I hope rccl reconsiders this dramatic change to their dining and staff arrangements. Read Less
Sail Date December 2014
My husband and I sailed on the Quantum of the Seas December 1 - 12. We are not complainers and we basically enjoy ourselves anywhere we go. We were celebrating my husband's 50th birthday and were in need of a real relaxing getaway and ... Read More
My husband and I sailed on the Quantum of the Seas December 1 - 12. We are not complainers and we basically enjoy ourselves anywhere we go. We were celebrating my husband's 50th birthday and were in need of a real relaxing getaway and this was it! The absolute best part of the experience for us was the Grand Loft Suite (Suite # 10720) If you are going to book a Grand Loft Suite, make sure it is one of the corner units! The accomodations were simply FABULOUS!! Well appointed, super comfortable, spacious, top notch service (from our suite attendants, Lystra Blake and Joey Barcelona...the best!!) The suite has two levels with spectalcular views on the rear of the ship, three balconies, two flat screen televisions, the works! This is my 4th cruise vacation in a suite and my 10th overall cruise. On some nights, we took advantage of the meal delivery to the suite which was a welcome change from having to navigate the AWFUL reservation issues surrounding Dynamic Dining which I will mention later. Now the not so good issues....First, it seems as if Royal Caribbean rushed to get this ship on the seas. There were small details that were overlooked in the suite that made a difference. For instance, there is no soap dish in the smaller bath, the white sink was permanently stained with makeup, everything is white (I would like to see the furnishings after 20 or so cruises!) a beautiful wicker rocker chair blocks the door on one of the decks and there is major smoke stack residue which falls onto the main balcony making it difficult to enjoy a meal or even lay out there for an extended period of time! These are things that could have been worked out. Dynamic Dining is HORRIBLE. Reservations made prior to getting on the ship were nonexistent or conflicted with showtimes. Changing them after boarding is virtually impossible. The concierge staff was so overwhelmed by the requests that they were ineffective. The restaurants were all wonderful and the menu selections were very good but the experience is tainted by the difficulty in juggling all of these reservations. If you want to eat the same time each day, forget it! The Grande is a great concept however, it was touted as a "formal only" restaurant yet people were allowed in there in casual attire which took away from the experience. The entertainment was excellent, especially Mamma Mia, The Elton John impersonator and the entertainer (someone with the last name Turner) on the final night HOWEVER, the room capacity for every event (including Royal Caribbean regulars like 70's Night) was overbooked, overcrowded and, if you wanted a good seat you had to stand in line for an hour prior to showtime. The casino is one of my favorite activities but the air quality in there was stifling. It was the only place on the ship where smoking was allowed so people who were not gambling crowded the casino to smoke. The result was a completely suffocating environment where two people had asthma attacks while I was there. The machines were not "loose" and the table games were even worst! The rest of the ship is wonderful, beautiful, the artwork is magnificent, the Bionic Bar was fun, the Solarium is AWESOME, the pools are great, outdoor entertainment was good, the shops are nice, and the fitness activities were fun. I like to dance yet I thought the club options were limited and the music selections did not vary. If you dine in Coastal Kitchen, Sandra (from Serbia) is the best and if you go to the spa, Meverly from the Phillipines has the best healing hands ever! Once they work out the kinks, it would be a better experience. Read Less
Sail Date December 2014
Please keep in mind that this is my opinion, while I respect others reviews I ask that you treat me with the same respect and keep an open mind. Boarding - very easy I arrived at 10:40 dropped off luggage curb side, parked the car, ... Read More
Please keep in mind that this is my opinion, while I respect others reviews I ask that you treat me with the same respect and keep an open mind. Boarding - very easy I arrived at 10:40 dropped off luggage curb side, parked the car, checked in and was eating my first meal in the Windjammer at 11am. Easy Breezy! Personally I had no issued with the previous terminal and having to take the bus down the pier, but the new terminal was a big improvement not only visually but also in terms of ease. Boarding is now on Deck 5. I was mesmerized from the moment I boarded. So very impressive. Ship: boy oh boy... was I WOWED at every turn. They did an incredible job with the artwork throughout the ship. I especially enjoyed the pictures of the Dreamwork's character inside the elevators. One night at about 2am I rode each one to get pictures of all 10 animals. The layout was very easy to navigate. The decor was well done, as I felt like I was transported to a land of luxury. My favorite spot was the hut in the Via opposite Vintages. I spent many afternoons there just relaxing an listening to the folks giggle at my husband and I just laying in there... He He. 18 decks, 16 elevators, 4 bow thrusters, and approximately 4100 guests... Simply Amazing!!! In general I found my fellow cruisers to be the most friendly of all my sailings. We met lots of friendly folks and always got a warm welcome on the elevators. While we did hear stories of displeasure with the ship/dynamic dining in general folks were really upbeat during this sailing. Rooms - I stayed in room 9604 a D7 balcony midship. The Quantum has 1,571 balcony rooms, 148 outside rooms, and 375 virtual balcony rooms. There were numerous suites and connecting families rooms in our corridor that we got a peak of the first day. The color schemes are very relaxing. We met several folks who were staying in the virtual balcony room and they all had wonderful things to say about their accommodations. As for my room is was slightly narrower than the balcony staterooms on the Explorer however it made up for it with the wonderful layout with tons of storage space. The bathroom had a new layout and the shower seems a bit larger. My favorite feature was the shave bar. Each bathroom has a nightlight, which is nice feature at 3am. I always hated being blasted in the face with the bright blinking bathroom light. Being that the ship is so new the towels were soft nice and soft. While the bed was slightly firmer than I am use to I slept well throughout the cruise. The couch on the other hand was way to firm for my taste. The only feature I missed was the magnification mirror. No biggie. My stateroom attendant Aldo was awesome he did a great job and was very accommodating. He made the cutest towel animals. I was shocked to hear that he was assigned 16 cabins- seemed like a bit much. Funny thing Aldo was the only person I ever saw in the hallway. I often felt like I had the ship to myself. While there were many complaints about noise in the cabins at the Captains Corner I thought my cabin was extremely quiet. On other sailings I was accustomed to voices in the hall. Very quiet on this one. Entertainment - the shows were fabulous my favorite being Starwater. I suggest getting there early as two70 fills up very quickly. We sat upstairs and I had a hard time getting comfortable in the seats. The couches downstairs were much more comfortable, just like sitting in my living room. During one of the early performance one of the acrobats was injured and as that show was canceled after the first 10 minutes. I was so happy that they were able to so I was to continue performing later in the sailing. Starwater is a wonderful blend of technology and live performers. It should not be missed. As this show cannot going on during rough seas I suggest you schedule one of the early performances in the event of a cancelation you will have additional shows to select from. The show on the next to last night had to be canceled due to rough seas so folks packed the theatre on day 11 to see the show. The cast of Mamma Mia was incredible but the sound was a little too low for my taste. The after party was filled with so much energy. I was a little nervous that I wouldn't be able to sit for a 2.5 hour performance, but the show was so good that the time flew by. Sonic Odyssey was simply amazing!!! As this was only the second sailing for this show we were lucky enough to see William Close the creator of the instruments. This was the first ship I have ever been on with more than two lead singers. The Royal Caribbean singers and dancers were simply incredible!!! Our guest entertainers were great... Jim David the comedian had me laughing so hard I nearly fell out of my seat. Joel Mason an Elton John impersonator was fabulous. I danced and sang throughout the show. He also had a great sense of humor. Ed Alonzo was a hilarious comedian/magician!!! Coincidentally he was on TV starring on top chefs as I was packing on the last day. Earl Turner is one very talented entertainer. His performance had the entire audience on their feet dancing. After all who doesn't love Motown? Activities - the activities staff was simply incredible! With a vast variety of activities the staff was always pleasant and smiling. I want to give a special shout out to Jackie the instructor from I Fly who spent over a half an hour talking to my husband and I on the pier in Martinique. As we have cruised with Jimmy Rhodes in the past I was a little taken back by his toned down demeanor. It was clear that RCCL is trying to transform the role of the Cruise Director. I was lucky enough to have had several conversation with Jimmy and it seems like his role has become more Administrative. As for The Quest Jimmy would loved to have hosted the show however the ship just did not have a venue that could accommodate the show. We did however enjoy lots if the other entertainment such as roller skating, bumper cars, I fly, circus school, North Star, live music with Horizon, Beatlemanics, and Hot Spices, trivia, dream works parades/performances, Love and Marriage Game Show etc... There was always something to do. We were so busy we had very little time to layout on deck- this was a first. We spent every night in the Music Hall dancing the night away. The variety of music was great. We went from one live band to the next to a DJ. Very entertaining. Enhanced Activities - the North Star there was only one day that it didn't go up due to high winds. It was easy to get a spot to go up on port days. On sea days they distributed tickets each day at 9am. As I am not an early riser I was lucky enough to go up twice, once in Martinique and once in St Martin. It goes up and down so smoothly. The view was incredible. I Fly - I use to thinking that ice skating was the most exciting activity at sea... I Fly knocked it out of the box. It was very easy to get reservations. I had two different flights. If you hang around there are always one or two people who don't show up so it's fairly to get a flight without a reservation. To fly you have to Dynamic Dining - well I was a little nervous about this concept, as I had made reservations for all 11 night back in March. I wasn't sure what to expect. Well I was simply knocked off my feet! The venues were well appointed and the food was incredible. I tried many things for the first time and loved everything. We only ate at the complimentary restaurants, however I heard nothing but raved reviews about Wonderland... Maybe next time. We only had a 5 minute wait one night at Silk and were seated right away all of the other nights. Except for the last two nights when we dined with friends we had a table for two. Although we sat at a table for two we always had pleasant conversation with the guests next to us. We even were easily able to reschedule reservations for the last two nights (with no issue) to dine with friends. The only negative about the entire sailing was the service in the restaurants. It is clear that the dining room staff is miserable. A few shared that they were unhappy because they were transferred against their wishes and that the new style of dining cut off their additional tips. Well I have to say that had the service been on par I would have had no issue tipping extra each night. In addition, the staff was not very accepting of change (maybe a change management facilitator would have been helpful during the transition) as they introduced technology into the role of the waiter RCCL thought that this would allow the waiters to take on additional responsibilities. I really don't buy into that concept and feel that if they added additional waiters the service would be greatly improved. I understand and was willing to accept hiccups due in part to technology but I have an issue accepting that a company known for their service lost focus of the standards like refilling the water, cleaning off the table between courses, clearing the plates in a timely manner, and ensuring that the guests were happy. Poor customer service. We had an awful experience the first time we dined in the Grande and when I asked to see the manager, even he made no attempt to apologize. Thankfully the food made up for the service. We had standing 8pm reservations and found the restaurants to be empty, so it was really hard to pin point the reason behind the terrible service. We did meet a lot of folks who were totally opposed to DD and opted to eat in the Windjammer. In my opinion they really missed out. I am certainly not opposed to DD and if I able to find a more affordable sailing I'll be booking the Anthem. Laid Back Dining Option - there was so many to choose from and each was better than the next. Our favorite was Cafe @Two70. The Kummelweck is simply delicious and not to be missed. After the first few days we just ordered meat and skipped the bread and opted for an extra mini dessert. In addition to the Kummelweck Cafe Two70 offered all sorts of hot and cold sandwiches, soups, salads (both prepared and made to order) and all sorts of bite sized yummy desserts. My favorite desserts were the chocolate peanut butter cupcake and the Oreo cheesecake bite, simply Devine!!! Another item not to missed is the Cajun Grilled Shrimp Salad. They lines were always very reasonable and if you ordered a hot sandwich they have you a pager so you didn't have to wait at the counter. They had some tables and stools as well as the couches in the tables in the main theatre. Cafe Two70 is a must. Windjammer Marketplace - another great upgrade. The new layout felt more grown up a lot less like a school cafeteria. They had a greater selection of foods and an expanded salad bar with lots of healthy choices. In addition at the very back of the windjammer they had a made to order station that offered a variety of omelettes and fajitas. The food was always hot and fresh. In addition to some of the standard choices they had a Asian Station, Mediterranean Station, Grill Station, Panini/Sandwich Station, Make your Own Pizza, a wide variety of fresh baked breads (even the pumpkin baked cheese bread from the MDR) and a salad bar. In addition to the sweet treats stations they have a fresh baked cookie station- yum. Be warned The smell is heavenly. The sweet treats were perfect bite sized portions and included a cupcake of the day. The vanilla one was delish. My favorite was the carrot cake bites. We found out on the second to last night that the Windjammer had a 24 hour grill. Thankfully I hadn't found out sooner as we visited twice for late night french fries. It was a pretty nice spread for a late night snack. SeaPlex Dog House - the first food truck at sea. Such a great concept. My favorite was the Coney Island Dogs. They had four different variety of dogs and toppings that changed daily. The sauerkraut was the best I ever had. Sorennto's - I was a fan I thought the pizza on the explorer was much better. Cafe Promenade - another great upgrade. They really expanded on the selection of snacks. The Zeppoles were incredibly. I cannot even imagine how they would have tasted hot. The shrimp salad sandwich was incredible! The coffee is a big improvement as well. FreeStyle soda machines - there were two in the cafe promenade the one on the left didn't seem to work as it often dispensed flat soda. There was one in the seaplex but was out of most of the popular choices. I am not really sure why it was never refilled. There were also two in the windjammer. Disembarkation - we arrived late so that seem to make things a bit chaotic as folks were trying to board and folks were still getting off the ship. We are diamond members, however we ended up with #49 I guess they no longer offer priority disembarkation to Crown & Anchor members. No big deal as we ate breakfast in the Windjammer and struck up a nice conversation with some fellow passengers while waiting. Once off the ship we found our luggage flew through customs and headed to the parking to get our car. The process was seamless. Overall I had an amazing cruise and would have no hesitations to book on the Quantum Class again.   Read Less
Sail Date December 2014
I really don't understand negative reviews on this ship!! We sailed on December 1st to the Caribbean. It was a beautiful ship. The food was outstanding (except for American Icon Grill). All the other restaurants were amazing. At first ... Read More
I really don't understand negative reviews on this ship!! We sailed on December 1st to the Caribbean. It was a beautiful ship. The food was outstanding (except for American Icon Grill). All the other restaurants were amazing. At first we did not care for dynamic dining but once we got used to it, we loved it. It really breaks up the evening by attending different restaurants at various times! The old way of dining was rather boring. Same thing night after night. This was fun and different. Our stateroom (inside) was very roomy and tons of storage space. The shower was great. The bed was comfy and the virtual screen was really good. The shows were top notch. Better than Broadway. Outstanding entertainment. Mama Mia was amazing. Star water and Sonic Odyssey are not to be missed!!! Our 14th cruise and by far the best one yet. Hats off to Royal Caribbean for doing an outstanding job! Read Less
Sail Date December 2014
The world's first "Smart Ship" as RCI calls it, is most unfriendly to we who do not use IPhones/I Pads etc. After many phone calls prior to the trip to RCI finally my on board reservations for dinners and shows were made. ... Read More
The world's first "Smart Ship" as RCI calls it, is most unfriendly to we who do not use IPhones/I Pads etc. After many phone calls prior to the trip to RCI finally my on board reservations for dinners and shows were made. All who have cruised know the embarkation experience. Arrive (usually by bus), luggage is turned over to longshoremen, go inside, line up and check I - usually goes just fine. RCI's new plan - arrive by bus, luggage unloaded beside bus, ONE person at a time allowed off the bus to find their luggage so that a "tracking tag" can be affixed, go inside, mill around with others to attract the attention of "roving" check in personnel with I Pads, then most still have to go to a desk since I Pads don't work well then go aboard. A LONGER process I think than before. Ship is beautiful, entertainment wonderful! Dynamic Dining - the "pits". There are a number of "free" restaurants for which dinner reservations are required. Problem is that menu is much abbreviated, selections are not traditional, salads are few, as are soups, usually only two meat (fish/fowl) entrees. Service is uniformly slow and as you are in a different venue usually each night, you have no relationship with your waiter - no assistant waiter. My cruise was 11 nights and menus DO NOT CHANGE - there are NO options! Food quality seemed higher than normal. Windjammer is the largest and best in the fleet Most of the passengers were "retirees" and they were loud and just about unanimous in their extreme dislike of the restaurant experience and reliance on electronics in general. This is a ship "without paper" - everything is to be done electronically (with the exception of the Daily Compass). There is no Shore Excursion brochure etc. You are expected to log into their system either on your I Pad, or at kiosks around the ship for all transactions and information. The problem is that many retirees, like myself, are not computer literate, and most of the kiosks around the ship were no functional. Things were so bad in the restaurants that waiters were abandoning their I Pads for pen/pencil. Captain Felix was "out and about" the ship constantly; however the Hotel Director and senior Hotel Staff Officers were NEVER seen. How can they know what is happening, and exercising supervision without being out and about? NICE THINGS ABOUT THE QUANTUM - rooms about 10% larger RCI says, baths and especially showers are larger with excellent water pressure and shower heads. Higher quality balcony furniture with footrests, excellent storage in cabins. NOT SO NICE THINGS ABOUT QUANTUM - there were FOUR computer terminals available for 3900 guests. (Remember - you are supposed to have your own - ridiculous) great difficult signing off computers,,no religious services, no walk around Promenade, 1300 were eligible to use Diamond and Concierge Lounges (combined seating about 100) and no overflow lounges were opened. Told that "Miami" now banns them - cut costs of course. Huge amount of upset from those eligible to use these areas where they couldn't find a seat no matter how early, sometimes 2 hrs, that they showed up for cocktail hour. Vaunted "Robo Shows" in 270 degree Lounge last 15 minutes, some shows cancelled/abbreviated due to "technical issues".   Read Less
Sail Date December 2014
I booked my reservation more than a year and a half before our December 1, 2014 sail date. I followed the progress of Quantum at Meyer Werft in Papenburg. To be honest the problem is not with the ship, it is with how the plan was executed. ... Read More
I booked my reservation more than a year and a half before our December 1, 2014 sail date. I followed the progress of Quantum at Meyer Werft in Papenburg. To be honest the problem is not with the ship, it is with how the plan was executed. To begin with the crew, they were thrown in to a situation with a lack of training. This isn’t their fault; this is the fault of RCI executives in Miami. I completely understand where RCI is heading with Quantum; they are trying to maximize profit, nothing wrong with that. But it has such an impact on the passengers it is not acceptable. The Dynamic Dining fiasco was not my cup of tea. On NCL ships one has the option of dining at one of the specialty restaurants or still going to a traditional dining room. The idea seems to be cut down on staff, which means more cabin space for passengers. As far as the smart ship: I am a tech in telecom, I am at a computer more than five days a week. I have several tablets and computers and a smartphone. When I am on vacation I might want to get away from these devices! Don’t get me wrong, I had a great vacation. I didn’t let these issues spoil it. I just noticed many things. I also asked folks in the elevators what they thought. Most did not like Quantum. I was shocked. I have been on over 11 cruises with RCI, been on Oasis, as well as Liberty and most of the Voyager class ships. I like the Royal Promenade, as well as the clear layout of those ships. A lot of right angles in the hallways of Quantum, plus the Royal Esplanade (especially on deck 4) are not well laid out. Michael’s Pub looks like ti was designed as an afterthought, blocking the flow coming from the theatre. Our cabin attendant was excellent; nothing was too much for him. Extra towels and ice, no problem. As far as the cabin was concerned, narrower than usual but deeper. As far as Cape Liberty/Bayonne, as usual we had no issues at all. The staff was professional and courteous. We arrived around 2PM and were on the ship in 15 minutes. Getting off Quantum was slow, but we were in no hurry to leave. I hope folks down in Miami are reading these reviews. We love Royal and we wanted to love Quantum. This was not what I expected from Royal Caribbean.   Read Less
Sail Date December 2014
I could write a novel but will keep it succinct. This ship, staff, concept, entertainment, technology were far from ready to take on passengers at a reduced rate let alone the top $$ charged. Embarkation was chaos, many of the restaurants ... Read More
I could write a novel but will keep it succinct. This ship, staff, concept, entertainment, technology were far from ready to take on passengers at a reduced rate let alone the top $$ charged. Embarkation was chaos, many of the restaurants had good food and service. Many did not. NO assistant waiters and the waiters didn't handle that well. Cruise director either was totally inadequate for the job or his hands were tied by management because activities were not appropriate for this cruise. Mama Mia was wonderful--top notch. Our only shore excursion of St. Kitts was worth every cent. Ship was beautiful but for a cruise 2 weeks before Christmas it had one tree and a Santa in a $15 Santa Suit--Shopping is ready for the orient budget--Junk and very high end--little in between. Windjammer food was usually not hot enough and similar to hospital cafeteria food. No imagination!! Lousy desserts Then--they ran out of chicken wings, spinach, BACON, WHOLE MILK, Coca Cola--with 2 1/2 days still to go on my Coke card, oranges and bananas, blueberries and raspberries etc, etc, OJ. 4 computers for the ENTIRE ship, lousy internet service, 15 minutes to sign on to gmail, can't even get the weather channel on TV--main channels are CNN, TBS and HLN--HORRIBLE-- Don't book this cruise if you like the old way of cruising--you WILL be disappointed Read Less
Sail Date December 2014
Royal Caribbean's much hyped Quantum of the Seas is billed as a giant leap forward in cruising. We and all the passengers we spoke with would say, rather it's a big step backward. A huge disappointment was the overall experience ... Read More
Royal Caribbean's much hyped Quantum of the Seas is billed as a giant leap forward in cruising. We and all the passengers we spoke with would say, rather it's a big step backward. A huge disappointment was the overall experience of so many passengers, including us and our friends. Let's begin at the beginning. As we attempted to check in my process was held up as RC didn't have my credit information on file. My wife's was on file, though this was peculiar as I was the financially responsible party. To their credit RC cleared this up fairly quickly. Friends who had been unable to print out their set sail pass despite all the help RC could offer at home had their boarding also delayed. Again, RC was able to clear this at the terminal fairly quickly. Boarding the ship we were immediately taken back. We were expecting the Grand Promenade we had so enjoyed on RC's other ships. There is no Grand Promenade; rather RC calls their main gathering floor a "Grand ESPLANADE." More on this later. We were told we could get to our stateroom by 12:00 pm. On the other ships we've sailed on we usually were able to get to our stateroom before the declared time. On the Quantum we were unable to get to it until closer to 1 pm. No big deal you would think. We would find out this would be the norm. RC has cut back on the number of crew members it has on the Quantum to assist the passengers. A supervisor admitted as much to me. This means we often wouldn't have a crew member take our drink orders at their bars. We often had to clear a table on the "Grand Esplanade" by the coffee bar in order to sit. This may sound trivial and in fact in the big picture it is. However, having sailed on 7 RC ships before the Quantum we had come to experience excellent service and cleanliness. The crew works hard and they are cheerful. They are also overworked. The captain was almost non-existent. We were never given an announcement when we could disembark at the ports of call. People just began to walk off after waiting for the announcement. This included the last day. No announcement was made when to leave the ship. People just began to walk off. We never heard the captain and rarely saw him. When he did come to speak with the people on the Wednesday before disembarking he told all he was exhausted. At one of the ports of call we were docked next to another RC ship, the Adventure of the Seas. As they were getting ready to leave the port the captain of this ship was heard over their speakers giving his passengers all types of information about the next leg of their trip. This would have been nice to hear from our captain. RC hypes its Bionic Bar, a bar manned by 2 robots. Often this bar wasn't working due to technical glitches with the robots and/or software program. And frankly we found this bar cold and impersonal. We missed the interaction with crew and passengers we've experienced on the other RC ships we've sailed on. We counted at least 5 fewer bars on the Quantum. Three of them would have been on the Promenade that is now an Esplanade. This means at night there are far fewer places for passengers to go to sit with others to enjoy a drink and each other's company. At night most passengers would congregate at the coffee bars. This is hard to understand from a financial perspective for RC. Bars mean drinks which equals $$ for RC. The entertainment at these bars is sorely missed. The shows we saw such as Mamma Mia were excellent. But these amount to only 2 or 3 nights. On this 11 day cruise more often than not many of us found ourselves bored. There is no sky lounge where entertainment is offered, no English pub with its singers, no sports bar. And then there is...DYNAMIC DINING. This is RC's new concept for dining on the Quantum. There is no longer a main dining room. Rather, there are specialty restaurants that offer different types of food. A passenger must make reservations to dine at each of these restaurants, some of which apply an additional charge to the passengers bill. Many passengers found it difficult if not impossible to get a reservation before 10 pm because reservations were made at home via the internet. If a passenger wasn't computer savvy, and many of the passengers on this cruise were older people who may not be as technologically sophisticated as others they found it very difficult to reserve a dining time. And the variety of the food offered in these restaurants is limited. On an 11 day cruise passengers found they had exhausted the menu options. This leaves the Windjammer, RC's buffet dining hall. On the other ships we sailed on the food offered in the Windjammer was abundant and widely varied. On the Quantum the variety is far more limited. One passenger we met is a travel agent. He was sailing on this cruise, the 3rd cruise for the Quantum out of the US so he could be informed for his clients. He told us he would not and could not recommend the Quantum to his clients and this was in large part because of the lack of a true variety of food, as well as the drawbacks to the Dynamic Dining concept. RC has retrofitted the Oasis of the Seas for Dynamic Dining. This saddens us and many of the passengers we spoke with. The Quantum of the Seas may have been designed with a specific target group of passengers in mind. Many of us who have sailed with RC in the past were not impressed. We miss the large dining room, the Grand Promenade and the bars with their entertainers. Read Less
Sail Date December 2014
Sail Date: 12/01/2014 to 12/12/14  Southern Caribbean Embarkation: Cape Liberty, Bayonne Inside Virtual Balcony Diamond Plus 32 Cruises on Carnival, Celebrity, NCL, Princess and 20 on Royal We were very excited to use the new terminal ... Read More
Sail Date: 12/01/2014 to 12/12/14  Southern Caribbean Embarkation: Cape Liberty, Bayonne Inside Virtual Balcony Diamond Plus 32 Cruises on Carnival, Celebrity, NCL, Princess and 20 on Royal We were very excited to use the new terminal in Bayonne. I watched the building of it on a web cam at the site. I was very interested in seeing the new building that would allow us to board without using the buses. Unfortunately, the people that were working inside did not know what they were doing, and outside was a total mess. We were a party of four and had a wheel chair and walker, after about 35 to 40 minutes we were directed to a door that was suppose to be priority boarding. It was at the wrong end of the building and by the time we got to the stairs there was a large crowd going up the escalator. We were directed to the elevator that took us up to the second floor, where we could board the shop. We went directly to the WJ for some lunch. It was what we expected; lots of food to choose from. Seating for wheel chair and walkers was not easily found but we made due. Our rooms were ready around 12:30/1 pm. We had a virtual balcony and after the room steward had it fixed we enjoyed it (although we were in the front of the shop, we got to see the wake in the back). Our travel companions had a cabin in the back of the ship and had a view of the front. We had plenty of storage room and even room for my walker. The bathroom was the best that we have ever had, the shower was very large (did not bump into the walls), had plenty of room for our personal items. I wish all the ships had bathrooms like this. Now for the bad part of our trip: I had booked our dinner and shows online before the trip and even talked to a Royal representative for over an hour. I printed out the confirmation and made sure I took all my copies with me. When on board nothing was the same, we were told that they lost everything. For the first 4 days I carried my folder with me and had to fight to get dinner reservations. I was so upset at one point I had to walk away because I could not make the dining rep under stand that we had reservation. It was a total nightmare the whole trip. We were able to get into the Grande because we happened to run into a waiter that we knew and she was able to get us in. We found that the staff was very over worked. They did not have an assistant to help them and it took a long time for a meal, it did not matter if it was lunch or diner it was a long time. After speaking to some of the waiters we found that they, like us, preferred traditional seating. We like to get to know our waiter and them to know us. When we went to Customer Relations to get some answers they could not help with the dining; only the shows. The only show that was not a problem was Mama Mia and I am so happy that I got to see that. The shows in 270 were very hard to get into, because some people went several times and that left us with the waiting line. We got to go in after all the seats were taken and had to stay in the back. We got very little use out of that venue. The internet was a big joke. I had a free package and signed up for it, but was unable to use my iPad at all. Every time I tried to sign on I got an error message. Customer Relations said it was because of poor satellite service. The excursions were a joke also. We had nothing to read (like the list that we use to get) and when we used the ipads to pick something; it turned out to be too expensive so we gave up trying to find something. The Robo Bar was a waste of space. They could have put a regular bar in that space and had more people using it. Every time we went by it was either being fixed or cleaning it. It seemed it needed cleaning after every drink because of spills. No list of prices or names of drinks, we never seen it working but 1 time. Debarkation could have been a lot better. The paper that was given to us was a waste; we never got off according to the time that was listed. As an after thought I would like to mention that most people (PX and Crew) were very nice and friendly. I found an item left in one of the restrooms and returned it to Customer Service; unfortunately I lost a red sweater and a small pillow (for my back) that was never turned in. I really needed those items very much and kept going back to Lost & Found to see if they were there. I hope whoever found these items has a guiltless Happy New Year.   Read Less
Sail Date December 2014
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from ... Read More
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from 11 to 9. A great new tradition. At 1 we tried to get to room but were told not until 2PM. We finally got to the room 11252 which is a balcony room which had adequate storage, new bathroom with larger shower. Nicely done. There were wrist band to use instead of the cards. Neither band worked so we relied on the cards for the 11 nights. We were able at 2 wks out to obtain dining and show reservations with help of C&A. The thing with the dining was the even without a reservation you could go up to the dining room entrance and share a table and get seated right away. We ate at the American Icon and the food was very poor as the service at dinner time. We ate at this restaurant for Breakfast and lunch and was great food and service. Do not know what dinner was so bad. Chic was one of our favorite place for dinner. We had 3 meals here, but the trouble the menus remain identical. So same old each night. Silk was good for 2 nights. The food was good, but again it was the same menu for the 2 nights. They really tried to get us to buy drinks. The Grande was for 2 night for which a jacket is required (formal). The menu was nice and had lobster, good meal and service. Coastal Kitchen was a special allowance for us for 2 nights. This was the best meal choices and service on board. It is a restaurant designated for Pinnacle and Suite guests. They service breakfast, lunch and dinner there. We only had dinner at this location due to being only Diamond Plus. Chops was a paid for dining option which we did go on 1 night. We always go to Chops on ships for ding and this restaurant was not a disappointment. We loved the food and service. There were 6 other pay for dining which we did not use. Michael Pub, Devinely Decadence, Wonderland, Izumi Japanese, Jamies Italian, and Chef Table. Cafe 270 was the place we ate most breakfast and lunch. It is like the Park Cafe on other ships. It was always crowded. Windjammer food was same as on most ships but they had an addition of a bakery at the entrance of restaurant and they made fresh breads and homemade cookies. This was a wonderful addition to the cruise menu. Fresh and warm cookies wonderful and busy at most times. The entertainment was OK. RCCL paid for a Bionic Bar which looked large in most ads but in reality was quite small. Only say if used 2 times. The bars had a great selection to choose from and music good at most. The 270 theater had the windows which turn into pictures and the entertainment was about medium. The comedian John David was tremendous. The other entertainers were about average, not special. The daily activities were just normal as other ships, nothing spectacular. Shops on boards were all upscale and i mean upscale. They did the normal sales on watches almost every days and then a t shirt sale. They were all done in a small area in front of the shops and this made walking through a problem due to crowds. Stateroom entertainment was CNN, HLN, TMC and then RCCL channels. The computerized daily planner did not work in the room due to computer issues. We are Diamond Plus with many cruises under our travels, but on this ship there were 1300 plus loyal travelers on board. This made is hard to go to the evening 5 TO 8:30 cocktail hours in Diamond or Concierge lounges. There was only standing room most nights and service was hard to get. We heard on board that RCCL will be taking away our benefit to go to the concierge lounge as a Diamond Plus. They plan to make the concierge for Pinnacle and Suites Guests. How sad that we can go on 50 cruises with them but they want us to be lower than a person who may take 1 cruise book a suite and get that benefit. We spend lots of bucks on RCCL but they do not appreciate it. One good benefit they gave was 3 drinks at any bar during cocktail hours for Diamond Plus which was a nice touch. This should be implemented for other ships. Embarkation was a nightmare it was to be 8:30 and we got off at 10:30, the problem was customs and the baggage handlers, our bags were being delivered as we got there. A mess. We have booked the Anthem for Oct, 15 and cancelled when we came home. Ship beautiful and that is about it.   Read Less
Sail Date December 2014
Royal Caribbean has said this was the epitome of the new cruise ships and that they are going further along this vain. In my opinion, the new standard should be called "Minimalist" since that is what the regular passenger gets. ... Read More
Royal Caribbean has said this was the epitome of the new cruise ships and that they are going further along this vain. In my opinion, the new standard should be called "Minimalist" since that is what the regular passenger gets. One step above nothing. This new ship is purported to be paperless and that would be great if all the computer things worked all the time. All the server people are using them to order meals and 3 out of our 4 meals in the "Free" dining rooms suffered interminable waits and when they finally arrived, the meals were either lukewarm or cold. The server would then offer to heat or reheat it up, however, one would have to wait again or go on to something else. This would great if one had all night but other things have been already scheduled giving one, one of two choices, leave with your meal unfinished or miss the next scheduled event. This only day 5 out of 11 and the hope for things to brighten dims with each passing day. For the most part, the crew on this ship have a dour demeanor and an exceptional few are up to the previous standard of the line. One is introduced to RF wrist bands that are supposed to work all the computer stuff but they don't and one should know that they should carry their "Sea Pass Card" just in case. They only seems to work consistently with the cabin door and the photographs. The ship however, does have some good new ideas in entertainments ride type events. The North Star, the Bumper Cars, and the Para-sailing in a cage thing. RCCL has, in my opinion, shot themselves in the foot with this one and I am really sad to hear that they are scheduling more ships with this sort of offering. We have over 100 days with RCCL and this is, by far, the worse cruise that we have had with them. It also seems that no amount of complaining produces results. They all say that they will investigate whatever and get back to you but never will. We will give them one more chance on an "Oasis" class ship and then switch to another another line. I could write pages but what's the use. We will just vote with our pocketbooks. We sure do not want to sail on another "Nightmare of the Seas" with RCCL. Read Less
Sail Date December 2014
We currently have 295 cruise credits with Royal and are Diamond Plus. My daughter,her husband and our 4 1/2 year old grandson who are well up in Diamond. We reserved this cruise the day it became available to book as we were on another ... Read More
We currently have 295 cruise credits with Royal and are Diamond Plus. My daughter,her husband and our 4 1/2 year old grandson who are well up in Diamond. We reserved this cruise the day it became available to book as we were on another Royal cruise at the time. We are not sure we will continue to be loyal after this experience. While the new ship was beautiful, that was the end of our warm and fuzzy for the rest of the cruise. I think Royal went to far and did not ensure it was all going to work when they implemented it in full scale. The dropping off of luggage and family was confused and completely dis-oriented. We found none of the persons guiding people or vehicles were in control. It was utter chaos, a typical NY free for all. Once inside we had a positive experience with our check in and that went smoothly because we had done on line registration and up loaded our security photos.. We were never instructed to proceed to our staterooms to obtain our sea pass materials. Rooms were available at 1 PM as advised. My daughter and family were able to enter their room with no problem. Not us, our sea pass would not open our cabin. We used the phone to call guest services and were told I had to go to the Mass confusion they called Guest Services. No set line, many many people who were frustrated and angry already. They asked me if I brought the wrist bands and other sea pass card down to be reprogrammed? I could not get in the cabin so the answer was no! I had to go back to the stateroom and open the door to find out everything else, card and bands, did not work. Another trip to Never Never Land. Great way to spend the first hours of the cruise and we haven't left yet. Day one at sea started with a stranger entering my cabin at 9:45 am. I am completely disturbed and annoyed at Royal for allowing this to happen, The room steward had opened the door for the stranger allowing him to enter into my stateroom and my daughters as well. We had a connected stateroom and the pass through was open between rooms. While I contacted the deck supervisor and she investigated the incident, I was never contacted by the Hotel director or security as a follow up to reassure us we were safe and that an investigation was done to be sure what was truly going on. Our deck supervisor did make contact several times during the cruise but, that was all. It was on the third day when I returned to the cabin and found empty bottles of wine and liquor on my dresser. I found they had just checked and restocked the mini bar. I was being charged for the alcohol and all the snacks which had been consumed before we entered the cabin. We have never used the mini bar or used their snacks. Why was this not checked before we entered on day one? Not enough staff? There were no hand sanitizers at port stops, I was told they were not at a critical level of sickness to warrant the need for them. While in Port the Jewel was next to us and they had them out and available. Do you wait until the ship is a sick level to deploy sanitation? Royal allowed Park West to dominate a majority of the nights and close the Music Hall denying access to the paying guests during their "Private Functions". Park West staff was rude and crude when asking people to leave the venue. When the ship is advertised as having the Music Hall we were looking forward to spending many hours enjoying the music. We couldn't. Why did Royal not rotate venues so it was not closed every evening? The main shows were great but where was the other entertainment? The main shows dominate the weeks activity leaving no time for the other shows we have always enjoyed. There was a lack of live music throughout the day and until after 10 PM. Jamie Olivers' for lunch was the standout of the culinary experience for the cruise. The Manager and wait staff were wonderful. They went above and beyond for us. The food was excellent and service outstanding. Like many seasoned cruisers we do not like the Dynamic dining. We enjoy having a waiter, assistant waiter and meeting the other cruisers. This was very cold to us and not something we enjoyed. I know from the "Meet the Captain" we are not alone on this. There are ways to improve the whole concept if Royal works on it,. They promised us they would. If this is the way RCCL wants to move their brand forward, we are not interested in going on that cruise. I know the world has to evolve but I feel this is going the wrong way for us. Too bad, we were so looking forward to the new adventure in cruising.   Read Less
Sail Date December 2014
We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. First the good news: The ship ... Read More
We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. First the good news: The ship itself is fantastic, the decor and attractions are incredible. The balcony cabin was terrific, lots of storage, very contemporary and comfortable, good size bathroom (love the regular shower door rather than the "tube" shower on their other ships), and a beautiful large TV. I know there were plenty of tech glitches on the inaugural sailings, but they seem to have worked out most of the bugs now, and the internet/wifi service was amazing! I seldom go for the wifi packages, but this was worth every penny as I was able to keep in touch with my kids and clients etc. Oh and the shows were also incredibly innovative and well done; well beyond anything I've seen anywhere let alone on a cruise ship. Also, the check in procedure was VERY fast and efficient. Now the bad news: You need to make dinner reservations for ALL of the restaurants except the Windjammer. The LAST thing I want to do on a cruise is to live by my watch. I do that at work, I don't want to do that on my vacation. Plus, all of the reasonable times to have dinner were booked up. The couple of times we were able to get a decent time, the food was either just ok or not very good at all. I'm not expecting 5 star cuisine on a cruise, but at least serve a good basic meal in a reasonable amount of time and not at room temperature. And by the way, The Grande which to me looked to be the main dining hall, is formal ONLY, every night! So all of this leaves the Windjammer as our last resort. We really liked the Windjammer on all of the cruises we've been on, again, I'm not expecting a 5 star meal but they always have a good selection, and the dishes change from night to night. BUT, not on the Quantum. The dishes were pretty much the same for lunch and dinner every day of our 11 day cruise. I spent most of my time wandering around looking fro something good to eat, and it was usually pretty crowded as we weren't the only people who had no dinner reservations and didn't bring a tuxedo (yes many wore tuxedo's, something else I don't want to do on my vacation). When I finally found a dish I liked, the next night it tasted completely different. The only bright spot was the bakery where they served cookies right from the oven. And in ALL of the dining venues, it was abundantly clear that they were understaffed. I think that RC's greatest asset is their crew, and I still do, but I think that the complaints about them in some of the other reviews here are due to the fact that they are overloaded. Every place we ate they were running around like lunatics trying to place orders on their tablets, plus serve the food etc. So much for "Dynamic Dining" ! Now I'll just list some of the nit pics. They're small but they all add up to a frustrating experience: Fridge didn't work. They "fixed it". Still didn't work so they finally replaced it Remote to TV was missing when we arrived at our cabin but we finally found it under the bed after 1/2 hour of searching. The Do Not Disturb sign kept falling off everyone's door. Seriously, on a high tech ship like this, no button to push like on NCL's ships? Shower was clogged, they said they'd fix it, still clogged, then they finally fixed it Smoking area right next to kiddie pool!? As always, way too much smoke in the casino Another couple of problems we had which had nothing to do with this ship. We booked an excursion which was NOTHING like what was pictured or described. I wanted a refund, it was like pulling teeth but they finally gave me a 50% refund. Then we get a call from the excursions desk saying that our 4:30 Segway excursion on San Juan which we booked months earlier was cancelled so they can put us in the 7:30 group. But it would be in the dark so after much discussion on the phone I said never mind we'll do it another time. So at dinner a few nights later we are talking to another couple about excursions and I told them we didn't go because I didn't want to go in the dark, and then they tell us that they did it while it was still light out at 4:30!!! The excursion people absolutely lied to us. They needed to bump somebody, but instead of being honest they just lied to us and said it was cancelled. Really nice. I thought maybe it was just us that was unhappy with this cruise, but EVERYWHERE we went, we could overhear people complaining about the same things that we were, and more. It seemed to be the biggest topic of discussion. More than once I heard people mumble that they can't wait for it to be over. We also heard that one family was so unhappy that they all got off at our first stop in San Juan and flew home! And finally, when we did get back to NJ, there was another glitch that caused over a 2 hour delay in disembarking. I heard the couple next to us say "Well this is just the icing on the cake". Sorry for the long review, like I said we love Royal Caribbean and I know that they are trying to present the best product possible with this ship, but they really need to fix these problems. And I hope they do otherwise we'll be using another cruise line when we sail from NY . We really love Royal Caribbean, we are Diamond members and take 4 cruises a year with at least 2 on RC and could not wait to go on this new ship. But it was one of the worst cruises we ever ever been on. Read Less
Sail Date December 2014
Quantum of the Seas promises to wow it's passengers with the future of cruising. In reality they have reduced cabin sizes to accomodate more passengers and added "Dynamic Dining" to increase their bottom line. I felt like we ... Read More
Quantum of the Seas promises to wow it's passengers with the future of cruising. In reality they have reduced cabin sizes to accomodate more passengers and added "Dynamic Dining" to increase their bottom line. I felt like we had to WORK for this vacation between making reservations for restaurants, shows, entertainment, activities and standing in long lines at Customer Service to correct errors. DYNAMIC DINING The numerous restaurants all needed reservations which were difficult took book if you wanted them linked to other passengers, and when we got on board the reservations were not listed, so you had to check with each restaurant. We booked most of the restaurants, many of which we had to pay for. All the restaurants we visited were out of menu items. Some were out of several items as early as the second day of the cruise. The menu's had approx. 5 selections of which at least one was not available. Izumi and Jamies Italian restaurants were my 2 favorites even though they also were without menu items. VENUES Most venues were too small for the amount of passengers and there was no seating unless you got there early. You also have to make reservations for some of the shows. The 270 is very attractive but a total waste of space. This large venue was mostly empty at night (One night I counted 6 passengers, another night not much more than 12). They played what I'll refer to as "Elevator music" and one night the DJ played extremely loud music which prohibited conversations. The Robot Bar was a total waste of space. Nothing more than a high tech gimmick that offered nothing of value to passengers. The Music Hall was a nice venue, but too small considering the number of passengers. The Rip Cord, Wave runner, Bumper cars and North Star were good. It seemed like a lot of the activities were missing compared to other cruises. Mama Mia was outstanding, and the comedian was good but the other shows were not so great. They incorporated aerial acts which were unable to perform if the seas were a little rough. I am not a well seasoned cruiser (35 cruises on 4 Cruise Lines) and I would rank this cruise as the worst I've taken. A beautiful ship which in my opinion is designed to attract a new type of cruise passenger and increase their bottom line. The ship seemed "Understaffed". THE DIAMOND LOUNGE This venue was way too small for the number of Diamond members on board. We were told to go to other bars for our drinks. We had to wait up to 1/2 hour for a drink most nights unless we wanted to wander about the ship looking for a less busy bar. In my opinion this cruise was overpriced and offered less in the form of activities than other cruises. I will NEVER go on another ship that offers "Dynamic Dining" again.   Read Less
Sail Date December 2014
This cruise on Quantum of the Seas was my 17th cruise in total, and my 13th cruise on Royal Caribbean. Traveling was myself (43), my husband (42), my daughter (15), and in an adjoining cabin was my mother (63) and father (74). I am a ... Read More
This cruise on Quantum of the Seas was my 17th cruise in total, and my 13th cruise on Royal Caribbean. Traveling was myself (43), my husband (42), my daughter (15), and in an adjoining cabin was my mother (63) and father (74). I am a Diamond member. We sailed on Quantum from Dec 1-12, 2014, Southern Caribbean route, with stops at San Juan, St. Maarten, Martinique, Barbados, and St. Kitts. As a point of reference, to date my favorite ship is Explorer of the Seas, with Liberty of the Seas RIGHT behind it. We’ve also been on Enchantment, Freedom, and Oasis, and now defunct Nordic Empress, but that is irrelevant these days, lol. The number one thing we noticed on this cruise: WOW do people LOVE to complain! The biggest bunch of negative-minded humans we have ever experienced. On the very first night in American Icon, a table of four “Diamond Plus” members were reaming out the poor waiter and called over the Head Waiter over ridiculous things. And I should know, as our tables were close enough so that we might have all been together, so I heard every last word. What a table of crotchety, picky, nasty people. Little did I know that would only be the beginning. Sheesh. I feel bad for the cruise employees, having to deal with people’s EVERY complaint over ridiculous things. (So what if someone’s food came out 30 seconds later than someone else’s at the table! Do you have nothing going on in your life that this is what you have to make a big deal about? I wish that was all I had to complain about!!) Believe me, I did encounter complaining people onboard that did have valid complaints, no doubt. (Including us! More later….) But the level which people were taking things to was ludicrous. Embarkation was fine. We got to the port, checked in our luggage, got our luggage tickets scanned, and proceeded to check-in. We didn’t get in a line, we went to a mobile person who held a tablet in their hands. She checked us in, went to get our SeaPass cards, and we were on our way to board the ship. Painless, and took about 15 minutes. It’s great not having to ride the busses to the ship, although that never really bothered me anyway. Stepping onto Quantum for the first time, I knew I was going to love it. It is absolutely BEAUTIFUL!!! What a gorgeous design to this ship. (In most areas, not all, as I’ll get into later.) Everything was shiny and new. We entered on Deck 5 and of course we were starving, so we went up to the Windjammer, as per our usual cruise routine. The Windjammer was only ok, I actually think Explorer’s WJ offers much more. But the outside dining available at the back of the WJ on Quantum was a huge plus! Bravo to RCI for finally adding that. I love all the of the things there are to do on Quantum, especially during the chilly weather sailaways. The SeaPlex is genius….there’s foosball, ping pong, XBox, bumber cars, trapeze, basketball, and a host of other activities available at various times throughout the day. Awesome area! I also loved Two70. This venue is great! Gorgeous views of the wake of the ship during the day from the huge windows, and it transforms toward the night, as shades come down over the windows and turns into a huge screen with views of landscapes, underwater scenes, and other entertaining sights. And the shows in Two70 are awesome! Take advantage of the giant swing on the left side of the theater as you walk in - a lot of fun! Another bravo goes out to RCI for a couple covered pool areas, as sailing out of NJ here can lead to many changes in the weather. The Solarium is gorgeous! And covered, with pools and hot tubs. And a great row of chairs right up against the glass in the very front of the ship, to kind of lead to a “Jack on Titanic” view of flying out over the water in the front of the ship. What a gorgeous area! Then heading aft, there’s another pool with a retractable roof, which made it great to sit out by even though the weather outside was cold at one point. Once we hit the Caribbean, the roof was retracted and it was open-air. Then heading aft again, there’s the typical pool area (uncovered). This is where the band played, and where the kid’s area also was. It looked like there was a lazy river-type pool for the kids as well as a wave pool. Or maybe it was just because the ship was rocking, lol. The kid’s pool area had statues of the Dreamworks characters, making it a really fun area! There is so much public space on this ship! Little nooks and cool couches to sit in and on throughout the ship. You never felt crowded except for the first and last days. Other than that, you would never know so many people were on that ship. Not really impressed by the gym. Different from the rest of the ships, and no locker room, sauna, steam room, or showers. Definite bummer. But it still serves the purpose. The Music Hall on the ship was the place to be! The Beatlemaniacs played four nights on our cruise, and they were absolutely out of this world!!! Wow! They got everyone up and dancing and having a blast, almost like being at a real Beatles concert. What a fun time! It seemed the Music Hall, on deck 4, was packed all the time. My daughter loved the teen area, The Living Room on Deck 14 between the Windjammer and pool deck. She loved the games and wall of books and lounge couches right up against the windows. There were only 30 teens on our cruise, so most of the time it was empty, so the employees of RCI running the teen area really gave a lot of personal attention to the kids that did go, and they were a ton of fun, according to my daughter. They had Teens Only Bumper Cars one night, and it seemed like all the teens on board showed up for that, and they had a blast. ROYAL IQ APP: Great, great idea, except where there's technology, there are issues. The app told me that my luggage was still on the pier after we had sailed away from New Jersey. Temporary panic attack. So the luggage tracking wasn't really working too well, as my luggage made it to my cabin. However my daughter also downloaded the app so that we could text and call each other over the ship's own wifi. Brilliant idea to keep in touch with those onboard. But it only worked here and there. Allegedly it was supposed to cost in order to use the app for communication, however when I purchased the app it said $0.00. Even better! But, you get what you pay for. When it worked, it was great! But sometimes the texts and calls didn't go through. If that technology gets better, it'll be awesome to be able to communicate onboard. CABIN: This part was not so great. We had cabin 6216 and my parents had adjoining 6218. We never had the adjoining door unlocked, however we did have the partition removed from between our balconies. But what a terrible cabin location! First off, we booked this cruise when it was first opened only to Crown & Anchor members. We were never told at the time of booking that this was an obstructed view cabin, and deck plans weren’t available at that time. We spent 11 nights looking at the yellow lifeboats right outside our balcony. (Or, as my father called them, The School Buses.) We would have gladly payed more to have an UNobstructed view of the ocean, had we been told. Whatever. That wasn’t even the biggest issue of this cabin location. Right below us was the Bionic Bar. Which one would think there would be no issue about. However, each night, the Bionic Bar had a DJ and the music would start at 10:00 and go until “late”. Believe me, I loved the music he played, however hearing it loud and clear in my cabin that late every night got to be extremely bothersome. My husband especially disliked it, and I can’t blame him. We come on vacation to catch up on sleep we don’t get in real life, and for music and bass to be blasting and vibrating our cabin is really poor design. Maybe RCI didn’t intend to have a DJ there at night in the first place, however they have to take into consideration that it is not a dancing venue, and that there are cabins directly above it and can hear every last music note. Calls to Guest Services went unanswered for upwards of 20 minutes. Finally when we did get someone to try to resolve our issue, the solution was to move us up to deck 13, completely aft. However, my mother has mobility issues, and the hike to the aft of the ship, even from the aft elevators, took a while for a quick-moving person. And there was also the fact that we took this vacation as a family, and we purposely wanted cabins next to each other to share a balcony. So, that solution didn’t work. We stuck it out for the rest of the cruise. And to be totally honest, we used TWO iPads on full volume with white noise, and earplugs, and when I laid my head down on my pillow, I heard the music THROUGH the bedding, loud and clear. That is totally inexcusable. Steer clear of deck 6 above the Bionic Bar, unless you are a late-night person. Lesson learned. FOOD/DINING: I’m not going to comment much on food, because I am not picky in the least, and as long as I don’t have to cook it, I’ll eat it! But I honestly found the food good, and the desserts were awesome! We tried to book dining reservations THREE times before our cruise, before I gave up. Every last one of my dining reservations kept getting deleted. It was completely annoying, and it’s the type of stress you don’t want to deal with when planning a fun vacation. Now as for Dynamic Dining…..I have to say that I was in love with this concept. Eat whenever you want, wherever you want. Now, I have to say I’m not exactly a fan. I don’t hate it, but I’m not loving it. Since our reservations got cancelled, we would just appear at a restaurant whenever we wanted to eat. We always got in, no problem. No wait. The times we went were anywhere between 6:00-7:00. We ate at American Icon twice, Silk, and Chic. Food was good at them all, however the dining experience was painful. Service was VERY slow in general. Waiting for drinks or condiments - what used to be done by an assistant waiter - bordered on torturous. We had some very sweet waiters, however you can tell they were overwhelmed. They take orders on tablets, and it just seems that they still don’t have their ‘groove’ down pat in working these restaurants. It seems to me also that the wait staff really missed getting to know the passengers, as we had a few that asked us to specifically ask for them when we returned to that restaurant. I had to agree with them, as I also missed the getting-to-know the wait staff like we used to when we had the same ones every night. I missed traditional dining MUCH more than I thought I would!! To me, traditional dining is a HUGE part of the cruising tradition, and in my opinion, if RCI does away with it completely, it would be a darn shame. Please keep traditional dining as an option on some ships, RCI!!! Many, many, many people feel the same. We had a character breakfast with the Dreamworks characters one morning, for $10 per person. Definitely worth it. 3 of the characters show up, and give personal attention. Dreamworks is our Disney, and we thoroughly enjoyed taking pics with the characters, as well as going to their appearances throughout the entire cruise. A lot of fun! Great parades and performances as well. I like’ em big…..I like ‘em chunky……… I was very disappointed in Cafe Promenade. Soooo tiny!!!! This is one of my very favorite spots on the other ships. On Quantum, there are no tables inside the cafe, and just a few outside in the Esplanade. If you want to sit, you have to go next door into Sorrento’s and sit. However, when I get a cup of coffee and a cookie, I don’t want to sit and smell pizza! Big fail on that design. Cafe Promenade is supposed to be a place to sit and enjoy coffee and a snack, and it’s just not that on this ship. Cafe Two70 was very nice! And it was nice to sit in Two70 enjoying the food. Hot and cold sandwiches, and pastry, coffee, etc, this is a very nice place to have a snack. Chops ($35 pp): PHENOMENAL!!!!!! Holy moly! Everything - from start to finish - was absolutely incredible! Kudos to the chef of Chops!! Wonderland ($45 pp): I didn’t go, but my father took my daughter. They loved it! You’re not only paying for the food, which they loved every bite, but you go for the experience. My daughter was in heaven! And my father said it was worth every penny. Chic was good, and I got a good prime rib type meal there. I forgot exactly what it was called, but it was good. My father and husband went to Silk, where my husband said food had come out cold, but my father said his was great. PORTS: Had a DELICIOUS dinner at Cafe Puerto Rico in San Juan, and walked around a little. It was great to view Quantum at night from land. We were in SJ from 4:00pm-10:00pm. St. Maarten is always nice. Martinique stunk. No available taxis for at least a half an hour for a family of 5. Seriously?? Our lunch, which we all split because we weren’t that hungry, consisted of two club sandwiches, 5 Pina Coladas, and a side of fries, for $95.00 USD. But wait, even though we SPECIFICALLY asked them if they took Visa, MasterCard, or AMEX as we entered the restaurant and were told ‘yes’, lo and behold when it came time to pay, they didn’t accept that. So after we were told that, we asked how much it came to in American dollars. Well, guess what, we were told they don’t accept that either. Our awesome taxi driver had to get involved and got mad at the restaurant staff because we specifically asked if they took credit cards and were told yes, so they ended up saying they would accept American money. Then we were told it came to $95.00. For what??? Whatever. We paid and got out of there. We would have gladly exchanged for Euros BEFORE we ate if they told us they wouldn’t accept credit cards. But man, that is one expensive island. We also heard similar stories from others in the hot tubs that night and the next few days. Be prepared! Barbados was AMAZING!! We went to Harbor Lights. Gorgeous from start to finish!! St. Kitts...well, I couldn’t get off the ship. But my husband and father went to Cockleshell and my husband said it was absolutely paradise. The night before St. Kitts, my daughter started vomiting. That sent my family into a downward spiral, as then my mother got it, my father got it, and then I got it. We were all quarantined to our rooms. The medical staff was WONDERFUL. We visited the Medical Center numerous times, for IV fluids and injections, and they also visited us in our rooms when we couldn’t make it down there. We knew it wasn’t a widespread virus thing, as each time we went to the Medical Center, we were the only ones in it! But RCI was great, they give free room service and free movies all day when you are quarantined. It sucked to be stuck in the cabin, BUT if others were sick, that’s where I would want them to stay! lol So we literally lost the last 5 days of the cruise. Good thing it was an 11-night cruise! At least we had 6 great days! SHOWS: Outstanding!!! Mamma Mia was pure Broadway quality, for sure. Sonic Odyssey was genius, and Starwater was cool. They had an Elton John impersonator/comedian which was hilarious. Great entertainment. My daughter did rock climbing and the RipChord by iFly, and had a total blast!!!! We never got to do the NorthStar because we got sick. Boooooo!!!!! And by the way, the NorthStar reservation lines are only for THAT day. I waited in line for a half hour before getting to the front of the line, when I wanted to make a reservation for the next day. Only to be told that the lines for at 9:00am for THAT day only. Thanks. Debarkation was awful, as my father was very ill. Getting off the ship wasn’t a problem, it was customs in the building after that which were backed up insanely. We ended up having to take my father to the hospital (because he didn’t drink enough fluids while sick and became severely dehydrated) so the customs agents moved us right to the front of the line. Thankfully my parents only live about 30-40 mins from the port and we got him taken care of. But the backup of the customs lines was awful!!! But that’s not RCI’s deal. All in all, with the exception of 4 out of the 5 of us getting sick and quarantined, this was an amazing cruise! We did our typical stuff like trivia in the Schooner, and participated in some of the game shows in Boleros. Get involved, it makes it 10x more fun!!! I really, really loved Quantum but there’s something inside me aching to go back on Liberty from here out of NJ instead of Anthem next year. Decisions! There’s a lot I missed about the old school cruising (mostly the main dining room!!), but then again Quantum had things to offer that were amazing! I guess we will just have to wait and see…...   Read Less
Sail Date December 2014
As loyal RCCI Diamond members, we were hopeful, but had our doubts,about whether we would enjoy this cruise, given the problems we had pre-cruise in booking our reservations for dinner and shows. Unfortunately, everything we were concerned ... Read More
As loyal RCCI Diamond members, we were hopeful, but had our doubts,about whether we would enjoy this cruise, given the problems we had pre-cruise in booking our reservations for dinner and shows. Unfortunately, everything we were concerned about came true. As stated in many other reviews, Dynamic Dining was, truly a disaster. The shows, although very good (especially Mama Mia), were few and far between, leaving us with nothing to do in the evenings on at least 5 of the 11 nights after dinner. And we experienced the same loud banging, scraping, dragging noises in our balcony cabin on Deck 10 which others have complained about, and which kept us awake. Guest Services did nothing about this--nor did they even try to find the source of the noise. And yes, Quantum was a very "cold" ship, with few activities, an overwhelmed wait staff in dining rooms which offered the same 5 items on their menus each night, no affordable shops to browse, a disinterested cruise director and Guest Services area which was inadequately prepared to solve problems. Quantum is, without doubt, a beautiful ship. But RCCI is using its Bayonne itineraries to test out its new plans for their move to China and using these early passengers as Guinea Pigs for their future plans for this ship. And they have forgotten that their loyal Diamond and above passengers are the ones who have helped to build RCCI's empire. I strongly suggest that those Cruise Critic members who have written here to complain, write to Adam Goldstein and Richard Fain in Miami, as I have, to let them know how you feel. They are the ones who are making the decisions and, therefore, they are the ones who need the feedback. Read Less
Sail Date December 2014
My husband scheduled a cruise on Royal Caribbean's Quantum of the Seas months ago while we were on another Royal Caribbean (RC) cruise. The cruise on the Quantum was our seventh cruise, so we are not experts, but not novices either. ... Read More
My husband scheduled a cruise on Royal Caribbean's Quantum of the Seas months ago while we were on another Royal Caribbean (RC) cruise. The cruise on the Quantum was our seventh cruise, so we are not experts, but not novices either. The Cruise Terminal at Bayonne is greatly improved from the last time we were there. The buses to the ship are gone. Instead, an escalator takes you to a covered ramp that leads right to the ship's fifth deck. RC changed the way they register passengers. You approach a person in a blue sweater carrying a computer tablet and sign in with them. You will need your RC paperwork. We had emailed our photos to RC and they were already on the tablet. We then walked through security. We were on the ship in less than twenty minutes after parking the car. This was better than long confusing lines, waits for pictures, and waits for clearing security. We had a panicky moment when we realized we did not have our little blue SeaPass cards. We found my husband's card in a sealed envelope on the stateroom door and mine on the bed with a WOW band wrapped around it. Now that's new. The band is like a watch without a face. It has a RFID chip and you can use it for shipboard purchases and as your door key. The Quantum has cutting edge technology. The waiters have tablets, you access your activities on tablets or room TV, you can even download an app to your own device. I am an Information Technology specialist. I know cutting edge when I see it. There were some problems with the technology. The RFID bands did not always work depending on the position of the wrist when held against a reader. The calendar of activities was kludgy and sometimes added dinner reservations (one night we had three reservations at the same time). There were tech specialists aboard (I talked with several) who were identifying and fixing bugs. Still, the problems did not detract from the promise of the technology. I believe it will improve quickly. Here is one example of that promise. We ordered wine with dinner at Chic. The server entered the information into her pad. Within less than five minutes, a bar waiter approached with our wine. That was fast. One complaint I heard repeatedly was about "dynamic dining." People missed having the same tablemates and servers. Dynamic dining is RC's new concept. Gone is the traditional dining room where you sit with the same people every night and have the same servers in the same room. On Quantum, we made reservations ahead of time and picked the restaurants and times we wanted. Four restaurants are complimentary and several others cost. (My husband had an idea, maybe RC could create a traditional dining room for those who want it. Each to their own.) I loved dynamic dining. My husband and I had romantic dinners every night. We shared a table once this cruise and I found it almost painful. Now, I have done traditional style before and will do so again. I have met some wonderful people. I have also met some, well, not so wonderful people. This particular table had the latter. They did nothing but complain about the food, the servers, the rocking of the ship, the technology. I will seek out dynamic dining where ever it is offered. The food was great. I did not particularly like the menu selections at American Icon. Chic had a better selection for my tastes. Grande, where every night is formal night, served us an excellent meal. Silk is an Asian-fusion place that some will love and others won't. I liked it, my husband loved it, but your tastes may vary. We also ate at extra-cost places like Jamie Oliver's, Wonderland, and Chops. The service was spotty a couple of times. I don't think the kitchen was quite dialed in or the crew was not quite melded (new ship, new crew). That led to waits in Chic and Chops. Still, our servers were professional and took time to ensure we had a great experience. The entertainment was great. We saw "Mamma Mia," "Sonic Odyssey," and "Starwater." I still don't know what the latter was about, but I enjoyed it twice. The theater technology in Two70 with the robot screens and the 105'x22' screen that are windows during the day was amazing. There were a lot of grumpy people on board and I am not sure why. Maybe it was the newness of the technology. Maybe it was the ship itself. One person complained that the ship rocked. The seas were rough a few days, but that's part of cruising. You are on the ocean and oceans have waves. Bottom line, I had a blast and wished the ship was staying in Bayonne instead of going to China. I would travel on the Quantum or its sister ships anytime I could. Read Less
Sail Date December 2014
We just returned from the first revenue cruise for this new ship. We sailed as part of a large group, which means our dinners and many of our on-board activities were planned for us. If this hadn't been the case, I think our ... Read More
We just returned from the first revenue cruise for this new ship. We sailed as part of a large group, which means our dinners and many of our on-board activities were planned for us. If this hadn't been the case, I think our experience would have been even worse than it was. First, the ship is EXTREMELY noisy. I don't mean the crowd or the music, but rather the ship itself. The plumbing is so powerful that you hear every flush in every nearby cabin. There is a constant rattling or banging coming from the lower levels of the ship that makes it sound like the ship hit something, particularly during rougher days at sea (the ship does seem to rock more than other ships I have sailed in the past). Second, although billed as a "Smart Ship" the technology doesn't work. The highly-touted "Royal IQ" app that supposedly allows you to track your schedule on your iPhone, make show and dinner reservations and communicate with others in your party simply didn't operate. The "my calendar" feature never loaded, attempts to book shows were met with "errors" and when I tried to "chat" with my husband, it came up with "invalid extension" (even though the extension was automatically listed as my cabin-mate). This frustrated everyone - guests and staff - and made everything that much more difficult. The RoboBar is fun to watch for about 5 minutes, but the drinks were not very good, and the robots often spilled them. $12 for a small bad drink is tough. It is not open all the time, but when it is it is not very crowded and there is no real wait time. The internet is spotty and the top package costs $500. You are supposed to have the highest speeds ever - not worth it. Third, there are no central dining rooms with rotating menus. Rather there are several "restaurants" with menus that are constant throughout the cruise. Only four of these are complimentary, however. And if you don't have a reservation, you have to stand in line. The other several restaurants all have up-charges. One of the complimentary restaurants is formal, but all of the restaurants are inconsistent. The lobster tail at Grand was very good the first time we ate there, but very tough the next. Silk (with an Asian style) is by far the best of the complimentary restaurants (and better than Chops and Jamie's Italian - the only charge restaurants we tried) both in terms of food quality and service. For breakfast, try Devinly - there is an upcharge for dinner, but their breakfast is complimentary, and is healthier and not nearly as crowded as the Windjammer buffet). Fourth, the ship experience had no energy. There are no sail-away parties. There seemed to be little to do during the day. Other problems: pictures are expensive ($20 for a print and $15 for them to put one on a CD); the casino is so smoky you can't even walk through it and the pool smoking section is next to the kiddie pool. The solarium (adult only section) is covered and, while nice, smells so bad of chlorine it hurt my throat. There are no reading lights on the balcony. On the positive side: The shows are excellent. Mamma Mia really rivals the broadway version (and is just as long). The Sonic Odyssey was excellent - but we could have done without the dancers during the show. The technology in StarWater is breathtaking. We also very much enjoyed the comedian and one of the entertainers. We couldn't see the other two because dinner at the restaurants was so slow we couldn't get there in time. The Beatles tribute band was excellent. 70s night was fun the first time, old the second. Overall, I was very disappointed in this trip. It was our first time on Royal Caribbean - all of the people I met promised that this ship was not indicative of the entire line, but all were equally disappointed. (While we waited to get off the ship, a person sitting behind me commented that she had fun, but the ship "sucked." Sums it up pretty well.   Read Less
Sail Date December 2014
Reading the negative reviews on here (especially back in Nov./Dec./Jan.), we worried this would be a miserable experience. Should we cancel our cruise and cut our losses? We are so glad we didn't! As a 65-ish couple, we decided to ... Read More
Reading the negative reviews on here (especially back in Nov./Dec./Jan.), we worried this would be a miserable experience. Should we cancel our cruise and cut our losses? We are so glad we didn't! As a 65-ish couple, we decided to board Quantum with an open mind and a spirit of flexibility for “something different”. FIRST THINGS FIRST: Embarkation was a breeze, and most we spoke to found the same. It's different than in the past, but it seemed to work fine. Cabin? As others have said, much improved shower size. At first glance, storage seems skimpy but once we discovered the overhead bins (above the head of our bed), we were A-OK. The self-closing drawers are a nice touch (quiet). The new Virtual Window was a plus – especially when we got great island views, such as in Labadee! We caught a few sunsets on it and even a sunrise! The sound feature didn't always work but when it did, it was fun. We found the bed comfy. Our only complaint? A bit more room to walk on both sides of the bed would have been very nice. 'SNOW JOKING: We flew from Charlotte NC to Newark NJ just to board Quantum. When we realized it could still be wintry in NJ in early March, we joked it might be fun to have snowfall on board a cruise ship. Well, snow it did! Once on board, we experienced 3 inches of rapidly falling snow in port and during sail-away! People were snapping pictures by the hot tubs and pools, slip-sliding around in snow, making snowballs. Even some of the crew joined in. Memorable! CABIN HINT: Unless you wish to buy the water, beverages, or snacks they stack in your cabin frig and on your precious counter space, ask your steward on Day One to store them all in a bag under your bed (apparently they're not allowed to actually take them out of the room). Wala! You now have your own frig space for yogurt, milk, fruit, meds etc. AND you now have more counter for your own stuff. Another HINT: we actually type a list for our cabin steward and hand it to him/her on day one – they've always taken it with cheerfulness. It tells them any special requests we have (call us by our nicknames, a robe, extra pillow, ice twice a day, replenish the toiletries etc.) so they don't have to try to remember and we rarely have to remind. By the way, we never wore our Wow bands as people told us they didn't work everywhere and they seemed bothersome with our watches/jewelry (and for me, Sea-Bands which are anti-seasickness). No one from Royal every complained. Just used our Sea Passes as always. Note: If you think your cabin lights aren't working, you have to put a Sea Pass in a special slot! THE SHIP ITSELF: While Quantum's design and artwork (modern) may not have always been our personal taste, it was well done and was interesting, sometimes even fascinating. Open your mind and you may just like it. The whimsy of the elevator art is clever. We loved the prevalence of comfy cushioned furniture in many areas. We did greatly miss the much wider Promenade on Allure/Oasis (and even Freedom class) – the Esplanade on Quantum seemed narrow & thus less impressive. The narrow feel, though, was made way worse by RCI's insistence on piling purses / watches / jewelry on sale down the center every single day, leaving little room for passengers who just wanted to enjoy the ambiance, or walk through – and spoiling the appearance while they were at it. No room for full-fledged parades or an overhead stage, but they did circus type shows a few times. The ship's Library was well-stocked with hundreds of new books one could peruse or check out – I think a lot of us appreciated that. I read one novel and looked at several nonfiction books. Just remember to return books before departing! If you're a crafter, they've created a special room for this with natural light! ENTERTAINMENT: Everyone on board seemed to agree Mamma Mia was wonderful. (Do reserve at least your major shows in advance). We personally did not like the show they put on in 270 – it just did not feel uplifting to us and the music was actually disturbing to me. I try to appreciate creativity but I could not wait for this show to end. Perhaps they were trying too hard to show off their expensive technology and forgetting many of us are looking for fun, lighthearted, positive entertainment on a cruise ship. But evidence that this is personal taste? The way younger guy next to me was yelling bravo. Sonic Odyssey we enjoyed much more – had a happier feel to it and the instruments such as Earth Harp are so unique. Cannot say enough praise for the Mamma Mia cast and orchestra, and the same performers show up in Odyssey and elsewhere on board – hurray for them! By the bye, the robotic screens in 270 are pretty cool: you may want to catch the shows when they “perform”. Have a roast beef sandwich from the nearby cafe. I'd say try to see the vista backgrounds in 270 at least once too. A FEW OF OUR FAVORITE THINGS: Music Hall.....we thought the décor in here was reminiscent of an old timey Western saloon, and it was a great place for some of the contests/trivia like Majority Rules, complete with pool tables. After Mamma Mia, our favorite show all 12 days was, believe it or not, Name That Tune in the Royal Theater! Do NOT miss this; it's only put on once during the cruise. Some of the cast from the musical are in this show (they provide LIVE music for contestants/audience rather than recorded). Cast members come out in full costume with special songs/choreography just to say “goodbye” to each contestant – it's amazing. We enjoyed all the pools & hot tubs, and were glad for the indoor one on the first and last cool days. It was never hard to get a chair except on the very last warm day At Sea, which one would expect. YOU HAVE TO EAT, RIGHT? First, a SECRET: We only made reservations for 4 of the 12 nights and we were able to get in to the (free) restaurant of our choice the other nights with little or no problem. We kind of used it like “my time dining”, allowing us the freedom to decide that day, juggle it with our show choices, etc. Several times we were seated immediately, other times they asked us to wait while they gave people w/ reservations priority (which they should) but these were only 5-10 minute waits. For some reason, few passengers even tried this approach. Our attitude was hey, if we can't get into Icon, we'll ask at Chic or even eat at Windjammer (which is quite improved over other ships). Caveat is that there are only two of us, and we are almost always willing to share a table. A larger group or passengers who insist on a private table would likely have more trouble. Silk wasn't our favorite type of menu, but we thought there were plenty of good choices at the other three. Service in the restaurants was a little up and down but for us no worse than on the other ships. Areas to improve: Ask guests what they'd like to drink and then bring it promptly. This is a given at almost any restaurant on shore, so why is it so hard on a cruise ship? I am talking non-alcoholic such as iced tea, milk, coffee etc. On 2 occasions, we were never asked about coffee until we were well into eating our desserts, if at all. Also 2 or 3 times, they finally brought my husband's milk after he was done with his meal. One night all 6 of us laughed as we joined forces for 30 minutes to try to get my hubby one simple glass of iced tea. He had said no to water, preferring iced tea and literally felt parched by the time it came! Ridiculous. Overall, though, on board we found most wait staff and crew very friendly and warm, contrary to what other reviewers have said. Note that the 4 free restaurants change their menus half-way through the 12-night cruise. Try sit-down dining in the announced restaurants for breakfast and lunch – a chance to meet more fellow passengers in a bit more relaxed setting than dinner. We often sat and chatted with these new-found acquaintances. At noon, in Icon, you could order from the menu or do a great salad bar buffet where they make you a custom huge salad (or do both, but for us that was way too much food!) Breakfast? If you'd rather not wait for items from the menu, you can eat in the dining room buffet which has hot and cold food too. ACTIVITIES: Ride Northstar more than once. Go up when you're at an island to get a view of the island. But also go up when you're at sea so you can experience going out over the edge and looking down at the sea! The wait is generally in the hot sun so be prepared, but we went 4 times and never waited more than 30 minutes. They only can take 14 or so at a time. I am a chicken and was arm-wrestled into trying the I Fly. I was nervous but it was worth it for bragging rights – I felt I was having a bit of trouble breathing toward the end what with the “wind tunnel” but other than that, I was quite comfortable despite the weird feeling. Hey, you can do almost anything for one minute (that's all you get in the tunnel). We did not know, but apparently if you wish to go a second time, at that point it's NOT free – we heard $50 for 2 minutes perhaps? Bumper Car area is HUGE – we did this 4 times and had a ball ramming people and being rammed – great fun to think you're on a cruise ship and doing this. Times are limited so watch the schedule. HINT: Read your daily Compass newsletter and mark it up, or you may miss fun and important events. Some people said they only learned of things on the cruise director's morning TV show (like when they would add a show, or promote something like Name That Tune), so try to tune in once in awhile. We were blessed with abundant sunshine and ended up having a lovely time. A Coast to Coast bus tour of Barbados was our favorite shore excursion. P.S. We do NOT recommend St. Kitt's Beach Extravaganza – it was anything but and RCI refunded some of our money. (People who got on the St. Kitts scenic railway really liked it – it was booked when we tried on Day Two!) We always enjoy swimming at Columbus Beach at Labadee (take the tram back there -- the first beach on your left when you get off the ship is subpar). If you've never done their zip line over the ocean, it is great (again, even for a chicken like me). My hubby paid for the Quantum behind the scenes tour and thought it was pretty well done (should be for $150!) Would we choose Quantum again? Like so many others (especially the over 50 crowd), maybe not – we'd probably pick Oasis class. But we were curious, and now our curiosity is satisfied. We would have always wondered. Bon Voyage to those of you who hop on board this year! Remember, comem with an open mind....and a somewhat disappointing day at sea is still better than a good day at home or at work! Read Less
Sail Date March 2013
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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