46 Royal Caribbean Quantum of the Seas Caribbean - Southern Cruise Reviews

Like many others on the ship, we had booked our sailing nearly 2 years in advance, and were definitely in it for the ship rather than the destinations. I hate to say that the cruise was a disappointment, because we certainly had a great ... Read More
Like many others on the ship, we had booked our sailing nearly 2 years in advance, and were definitely in it for the ship rather than the destinations. I hate to say that the cruise was a disappointment, because we certainly had a great time. However, there was a lot of hype behind the marketing and setup of the Quantum that probably took away from the experience, particularly given our long standing anticipation of the ship. RCCL advertised this as the "smart ship," which was true, but only to a certain extent. I'm sure everyone reading this review is familiar with the dining setup, and how advance reservations are highly recommended. Unfortunately, not everyone is on Cruise Critic, or does major research into their cruise like the present audience. I'd say at least 60% of our fellow passengers had no clue how to utilize the technology necessary to set things up, leaving the concierge and guest services overwhelmed. Basic things that should have been working like the Royal-IQ phone app were dreadfully useless. Our dinner reservations on the app (which is supposed to act like your personal calendar and cruise compass) were never accurate, luggage tracking was inaccurate, and the app is generally quite limited. The "lightening fast" wifi was certainly better than other ships, but I'd hardly use the word "lightening" and our room didn't get much reception unless you pressed your phone against the door. Speaking of cabins, we were in Grand suite 9242, which was the smallest GS we've had yet. That's fine, but the layout and decor made the room even smaller. The coffee machine is placed on the counter, but there is no electrical outlet, so you have to bring the machine over to the desk (not a big deal, but poor planning like a lot of other things). The bathroom phone is positioned in such a way that you WILL knock it over every time you walk into the bathroom. Garbage cans utilize precious bathroom space rather than the old under-the-sink version. The ventilation in our bathroom never worked despite several calls to maintenance. After a shower, the cabin was a steamroom for half an hour. The decor of the ship, as many have said, is between traditional Royal Caribbean, and Celebrity. Overall very nice, but very patchwork, with lots of things crowding your eyes at once. Public spaces are VERY cramped. Not only did they try to put every possible money-making venue in there, but the actual layout of decks 4 and 5 is massively stupid. When you exit the theater to deck 4, everyone must either go to the elevator or walk across through a, maybe, 10 foot wide corridor passing the shops. If you exit the theater on deck 5, the audience must walk past/through the Schooner Bar, and can then split to the Bionic Bar which has a passage that is about 3-4 feet wide, knocking into patrons there, or swinging to the other side, crowding in front of Wonderland. Essentially, 3 main bottlenecks are built in to the crowd flow. The Schooner bar issue, in my opinion, was a major one. While the artists were playing, people would be getting off the elevator 5-10 feet behind the performers, interrupting, cutting in front, and generally turning the Schooner bar into a very suboptimal venue. Add this to the theater exodus... Bionic bar was fun. I actually liked the Cosmos, and it saves anytging you create so you can order again. Options are limited based on bottle shape and size. When one robot breaks down, wait times go up. The pool deck was ridiculously crowded. I'm not a pool person. I don't really care, but if you're not from Miami like me, you might. Regarding built up hype- the iFly and bumper cars and roller skating are pretty much ads to get you on the ship. You get 1 minute of ifly time, and after that it's $50 for 3 minutes. Bumper cars and roller skating run on extremely limited hours, therefore long lines, therefore I never got to do them. Again, not something I'm heartbroken over, but some may be sailing the ship for those experiences, so just be advised. You cannot sail the Quantum without eating at Wonderland. I am a foodie, and I thought it was an amazing experience. Both times. Food, service, and ambience were all on point. American Icon was also very yummy, as was Michael's Genuine (a Miami staple). I had absolutely no bad food experiences on board. I would rate the worst food on board as still "pretty good" but most food was very good. Could not find a Riesling by the glass, but, of course there was no alcohol shortage. Those of you who love a good and creative cocktail must go to Two70 bar and visit Sheron. Tell him what taste you are going for, and trust him. A true mixologist. Shows- I didn't see Mamma Mia. I did see Starwater which was funky and cool. Conceptual, and interesting. Not sure it was right for the crowd on our ship. For Sonic Odyssey, I thought the choreography was great, but I don't know dancing very well. However, I do know music. My personal opinion was that the lead soloist was phenomenal. The rest not so much. The music, instruments and arrangements were basically a self-serving musical descent into egotistical stupidity by a "maestro" who likes to be on stage and show that he can play 7 notes on each instrument. That being said, people around me seemed to enjoy it. :) I thought the "Earth Harp" sounded like a dying moose. Service on the ship was average. We were the second to last voyage before Quantum heads to Asia. Crew that have been on since the beginning were exhausted and wanted off. A lot of Asians were new on the ship and still learning. At 2pm on embarkation day, our room had not been cleaned, with previous guest's garbage a over the place. Our room steward had apparently just come on board. Those non-Asians who are stuck on the ship had trouble hiding their displeasure. What else? Bayonne kind of sucks as a cruise terminal, but there's nothing to be done about that. Read Less
Sail Date April 2015
Arrived at the terminal at 9:42, an hour before my scheduled time. Bags were checked in less than 5 minutes, RFID tags attached. After two prior attempts to visit the Tear Drop Memorial, I was finally able to walk over there (prior ... Read More
Arrived at the terminal at 9:42, an hour before my scheduled time. Bags were checked in less than 5 minutes, RFID tags attached. After two prior attempts to visit the Tear Drop Memorial, I was finally able to walk over there (prior construction of terminal stopped me in the past) and reflect. The drive in and Check in was painless, about 5 minutes. Then off to my 'waiting area' where people are cordoned off by their scheduled check-in times. On the ship at 10:49 a.m. Four minutes after schedule. The Royal IQ app was downloaded on my Android phone the day it became available. It had two updates since, which were done while I was still on land. This app worked exactly as promised the entire cruise. One bag was already at my cabin door at 1 p.m. and it was wonderful to see the second bag travelling on its scheduled path and arriving at my cabin an hour later, through Royal IQ. No more checking periodically by foot to see if it showed up. Brilliant! My recommendations for IQ...add deck plans and the Cruise Compass. My cabin TV quit processing my daily account (yes, I could have requested a fix) but I had instant access to it through my phone so I didn't bother. I was able to book excursions and other reservations without any problems on my phone. The Diamond Lounge was nice, but I got rather tired of listening to others complain how the Quantum isn't like other ships. Frankly, I prefer to surround myself with positive thinking, especially while on vacation. The DL served a good selection of items at breakfast and dinner time. Enough to keep you going on the run. Now, on to the so-called Disaster (Dynamic) Dining. I did not have ONE PROBLEM with any of it. For me, reservations were easy and hassle free before and after I got on the ship. I tried all restaurants at various times during the sailing and never saw more than 2 people waiting to get seated, guess I got lucky? By choice, the only two I did not try were Devinely Decadence and Chic. Chops Grille was awesome, both times I went. Every night I made sure the waiter knew I had a show to go to. Not once was the dinner longer than an hour, except The Grande. All the waitstaff were great to exceptional, except The Grande. All food was great to exceptional, except the Grande. Realizing just one waiter/waitress can make or break the experience, I'll give the 'break' to The Grande. It wasn't awful, just not enjoyable or quick. The internet worked perfectly. I purchased the one device plan for the entire trip. It only slowed down briefly the first and last day. OB3 works better the closer you are to the equator. I didn't do any speed tests but I will tell you it is faster than my cable internet at home. No problems with video and mass photo transfers. It was easy to log off my phone then log on to my tablet and vice versa. I will admit, if you are bad at reading/following instructions, or, if you are not computer-literate, you will most likely not get the bang for your buck. For me, the instructions were very easy and simple to follow and I had no issues with a solid connection the entire trip. NorthStar, bumper cars, etc. were quick and easy IF YOU GO WHEN OTHERS DON'T WANT TO! No waits while the ship was in port, early in the cruise, or when everyone else is still asleep. Just like any other ship/cruise line I've ever been on. Figure when everyone else wants to do something and do the opposite. With every cruise there are hiccups. Mine were asking for ice in my cabin twice a day and not getting it as often as requested. More clothes hangers requested but not received. No mid-cruise laundry bag until requested. A phone call took care of some things, others I felt it wasn't worth my time but I'm sure things would have been corrected if I did call. Guest Services was a blessing, fast and friendly (remember, I choose to call/visit at times when no one else wants to). Although many of the crew were ready to jump ship before China, I felt all but three I talked to came across as wanting to please their customer. Not bad for a 12 night cruise, in my opinion. Favorite meals. Jamies at lunch and dinner. Chef's Table, dinner twice. Windjammer, breakfast. Two70 cafe for quick breakfasts and lunch. Sorrentos and the Hot Dog stand when passing through. Diamond Lounge...because it's there. American Icon, because my server Hilda was awesome and the food was great. Lunch in American Icon because of the salad bar. Entertainment was top notch. ALL of it, EVERYWHERE. Solo cabin with balcony had more than enough storage. Bed was great (always a personal preference), shower was spectacular with plenty of room, adjustable flow and temperature controls (many don't know how to use it) as well as removable showerhead and adjustment for people over six feet tall. (YAY!) The night light a big plus. I'm certain all rooms have a light just above the curtains to the balcony which illuminate the balcony at night. You may not be able to read a book by it, but you won't trip over the long-awaited, lay-flat chairs while you're out there. Just leave the curtains open and you will have light on your balcony. Hit the switch near the door. The USB outlets were an absolute plus as well as the US electric outlets by the bed. More space could have been utilized between the curtains and the balcony door. There was 18 inches between the two. I found it a great place to stash shoes, backpack, etc. It was also a great place to put my now-emptied, pre-ordered, bottled water box now filled with mini-bar items which were requested to be removed from the cabin, but denied. Weird, but not a big problem for me at the time. Although I do prefer turning on main cabin lights by the bed, I found the 'bed' light was fine for moving around in the middle of the night. Shove a business card in slot by the door to keep air conditioning/lights running while you're gone. Embarkation. I chose to walk off with my bags. Preferring not to get there at the exact time as requested, I found not standing in line waiting suited me better. It was long. There were no directions provided with my luggage tags the night before. Later that night, I called Guest Services and requested if/when I could walk off. They gave me two times. I chose 6:30 to 7:30 and went down about 7:10, just after the ship cleared Customs. Although there was a sign at Customs stating Pinnacle/Suite Guests only, I found asking an employee if Diamond can go through, I got the answer, "Of Course". Good to know. Signage outside was lacking for pick up. It seems Zones 10 and 11 must have blown off the building. An employee outside told me to instruct my car service driver to pick me up in Zone 10. I chose to call the company and advise I was in Zone 12, because the sign was in tact and I didn't have to guess where 10 and 11 were. All in all it was a wonderful trip. I felt I got my money's worth. Anthem has been booked and I am not regretting it one bit. What I wish would have been better...I miss the wide open Promenade decks of the Voyager/Explorer class. MiniBar removal from room. Instructions for departure, either on paper, TV (instructions were provided that morning not the night before, but when do you know to wake up?) or on Royal IQ. Providing sunblock for purchase in ship store. Selling accessories for Go Pro, but not selling the Go Pro camera itself. I was told the 'shipment' didn't make the ship. Other wishes...Perhaps a better cabin attendant and maybe more space to sit at the outdoor pool. Fellow passengers who have nothing better to do than to hate/pick apart every little thing and even worse, ones that don't/can't/want to have a good time. What is so much better...Internet connection. Great cabin, shower, and storage. Adjustable balcony furniture. Easy ship navigation, or at least maps/technology throughout the ship. Nice displacement of passengers, almost like the bigger ships of Princess. Many restaurants to chose from and flexibility to change dining/shows on quick notice. Visibility of officers and captain. Entertainment. In all ports, extremely quick embark/debark process, once cleared. Fastest I've ever experienced, on any line/ship. Better control of Chair Hogs. Read Less
Sail Date April 2015
This was the March 1, 2015 Southern Caribbean cruise on Quantum of the Seas departing from Cape Liberty, New Jersey. We took the Academy bus from Arlington, Virginia the morning of the first. A predicted snow storm was chasing us the ... Read More
This was the March 1, 2015 Southern Caribbean cruise on Quantum of the Seas departing from Cape Liberty, New Jersey. We took the Academy bus from Arlington, Virginia the morning of the first. A predicted snow storm was chasing us the whole way, but it being Sunday, we made good time and got to Cape Liberty just after noon. Problem was so did a couple of dozen other buses. We were held on a side street for over an hour until a slot at the pier opened up for us to unload. By this time a few inches were on the ground. We waited till all the bags were off and tagged with the RFID chips. Security in the terminal was quick. They had enough equipment and the lines were short and moved quickly. After security we had to check in. There were no lines; no diamond, diamond plus, pinnacle or suite lines. No one was at the counters either, just a big room with chairs with folks sitting in them or walking around. There were some in yellow jackets near the entrance to the ship, so we asked where to go. We were told to take a seat. And there we sat for a while. Neither the passengers nor the staff with the iPads seemed to have any clear idea what was going on. We watched this one fellow move down the aisle of chairs not stopping to check anyone in, but just keep walking back and forth. I remarked that even in retirement, I could do that. If the job had full medical, I'd be willing to move to New Jersey. Eventually an officious-looking lady came and directed some of the walkers to actually start checking folks in. All the disorganization took time, but otherwise the new tech check in worked well. It was 2:15 pm by the time we were actually on the ship. A good training session would go a long way to improve this. After Kummelweck sandwiches in Cafe 270 we went exploring. There is so much art, electronic and traditional, that it is hard to take in all at once. This is a beautiful ship, more reminiscent of sister line Celebrity than RCCL. We had an obstructed balcony on deck six and wanted to check out how obstructed. The concept of having your key sitting out in the hall outside your room seems odd to me, but everything was there and it all seemed to work. The cabin was narrow, but very well designed with lots of storage and even our huge cruise bags fit under the bed. The bathroom had a great shower and seemed more efficient. We had a good view over the top of a lifeboat and considered the discount for an obstructed view a good bargain. Muster was inside for us at Michael's Pub, a great looking place with good beer choices and odd food choices. Cruising out of New Jersey and New York harbor, there will always be folks of many nationalities. Most of these folks are friendly, polite, and very interesting to talk to. What stood out as irritating on this cruise were a few incredibly rude people. They were blocking folks from entering “their” elevator, shouting to friends across the Schooner bar when the cruise director's staff were trying to host events there, and pushing folks aside to get into the show. You see a bit of this everywhere, but I've haven't seen behavior like this on any cruise before. Odd to see the rude New Yorker stereo-type so on display here. I read about all this angst over the new “dynamic dining” scheme, and we had no trouble with it at all. Yes, our travel agent made a large group and booked us all into the available eateries in rotation at 6pm. However after the 2nd rotation, most of us began to return to our favorites or try the upcharge places. No problem at all. We just walked on in and were seated without a wait. All that worry over nothing. All the info on the different restaurants is available on the RCCL website. Our favorites were the American Icon Grill, Chic, Devinly Decadance, and Jamie's Italian (upcharge). Beware the crabcake appetizer in AIG and Chic, it's all fake crab. Our biggest disappointment, surprisingly, was Silk, the Asian fusion place. We love Asian food, but the choices were bland and not authentic. Pity, because the décor was amusing, it looked like Fu Manchu's red velvet bordello. The idea of a formal restaurant rather than an all over formal night worked well. Those who wanted to dress up went to the Grande, those who wished to opt out of the middle-aged prom, ate elsewhere. Everyone was happy and the self-appointed fashion police had nothing to carp about. We re-lived our childhood with the bumper cars in the Seaplex, floated on air with the iFly parachute ride, and got great views of the ship on the Northstar. Royal's innovations always push the envelope and make Royal the most popular cruise line, even over the bargain lines. Mamma Mia was great, lots of talented performers, and the bands playing around the ship were great as usual. A lot of pre-cruise hoopla was made of the Bionic Bar with it's two robot bartenders. They had techs working on them every morning. A lot of repairs for a gimmick bar. Every movie I've seen with robots usually doesn't end well. They all get together to kill all the humans or one gets a red light in it and starts killing folks with lasers. I don't want to order a drink and hear “I'm sorry, Dave. I can't do that.” Not impressed. While we opted to stay onboard for Labadee and San Juan, we took a cab with friends to Maho Beach on St. Maarten for lunch and to watch the planes come in. We took general sight-seeing tours of the other islands; Martinique, Barbados, and St. Kitts. Fort de France and Bridgetown were new ports for us and we just wanted to get back to the Batik factory in St. Kitts. We got some good pictures of the wild green monkeys. Lots of onboard events to keep folks occupied on the sea days. They even brought back the Quest, but scheduling it at 11:45pm before a port day doesn't really encourage participation; those with early excursions are a might pressed. The trivia games were good with lots of new questions, and the prizes actually got decent the last few days; metal water bottles, backpacks, and Quantum hats. Our team won the five day progressive trivia tournament (Go Starfleet!). Debark went much better than embark. We just walked off with our luggage in the 8:30 to 9am window for self-debarking. Customs at the port had enough staff and we breezed through. Again a wait for the buses to get a slot to load was a bottleneck. More bus parking would be a good thing. Quantum is all they claimed it to be and is a great vacation destination on it's own. I'll be sorry to see it change so much for it's trip to China. But, hey, there will always be Anthem. Read Less
Sail Date March 2015
We had heard so many negative things about the Quantum of the Seas before we left for our cruise, so we went on the cruise with an open mind and anticipating a good cruise. We were NOT disappointed! Quantum is a beautiful ship and very ... Read More
We had heard so many negative things about the Quantum of the Seas before we left for our cruise, so we went on the cruise with an open mind and anticipating a good cruise. We were NOT disappointed! Quantum is a beautiful ship and very easy to navigate around the ship. We enjoyed dining in the different restaurants each night and found the food good in most cases. There was something on the menu for everyone's taste. We had excellent service and never had to wait more than a couple of minutes to be seated. We also dined at two specialty restaurants: Jamie's Italian and Chops. Both were excellent! Mama Mia was fantastic! I cannot say enough about how much we enjoyed this production. The Guest Entertainers were just okay with the exception of Finis Henderson who was top notch. Starwater was okay just not our type of entertainment. The Two70 is amazing and we enjoyed the robot shows. Sonic Odyssey was well done. The only negative about the ship was Johnny Rockets. It does not have any indoor seating and it is right by the noisy pool area. We had to wait in line for a long time to get milk shakes. We loved the NorthStar, and definitely recommend going up on it while at Labadee where the arm can swing out. What a view! RipCord by iFly was amazing!!!! A minute is just not long enough! Read Less
Sail Date March 2015
We were ready for a wonderful vacation and that's exactly what we experienced. It started right from the time we arrived at the peer and continued for the whole 13 days. What an experience we had a little bit of everything from snow ... Read More
We were ready for a wonderful vacation and that's exactly what we experienced. It started right from the time we arrived at the peer and continued for the whole 13 days. What an experience we had a little bit of everything from snow on embankment day, some wind down the coast, hot sunny days and the Atlantic on the way back was as smooth as glass. The ship is beautiful. The public spaces feel warm and inviting. North Star was amazing and the bumper cars were the most fun I've had for a long time. Now I remember why kids LOVE them. Dynamic dining worked very well for us. We found the smaller dining rooms more to our liking and the food was good, well displayed and always hot. One evening in Chic it was a bit slow but the table of new friends we were sitting with were too busy having fun and sharing stories to really even notice. Momma Mia was amazing, stunning, WOW! Not sure what else to say really. Sonic Odessey was out of this world. Another WOW for us. Starwater was very different than I expected. While there didn't seem to be much continuity or story line, the music was good and the acrobatics really good. The whole staging of the program was outstanding. The solarium was top notch, the pools were awesome and aside from the usual chair hogs, there were usually lots of chairs available. Our stateroom was roomy, lots of storage and very functional. Loved the shower! Balcony was average but adequate and the chairs with footstools were comfy. Disembarkment was smooth as well. There was just some confusion with the buses that we're going directly to the airport but it was sorted out in a fairly timely manner. All in all a fabulous vacation but if you are expecting the same old cruise experience, this ship might not be for you as it is completely different and completely wonderful. Read Less
Sail Date March 2015
It is a beautiful ship and the entertainment is top notch. They need to work on the dining reservations, too much work and a lot of complaints from some of the older travelers. Also having to book every show was a bit much Great staff, ... Read More
It is a beautiful ship and the entertainment is top notch. They need to work on the dining reservations, too much work and a lot of complaints from some of the older travelers. Also having to book every show was a bit much Great staff, great service, the food was great. Loved 270, it's over the top. Bumper cars, what's not to like. The flight simulator was great, a little small for a guy 6'3". The observation arm off of the top deck was also great The gym was great, I love all of the things they've added to keep you entertained. The pool decks were nice and I love the adult area on the front. Embarkation was ok, smooth enough; the disembarkation was great we walked straight off. Read Less
Sail Date March 2015
Wow. There are a whole lot of Crankypants Curmudgeons looking for the negative and detailing every.little.thing. that annoyed them. We are a mature couple and we do like our creature comforts. And our cruising. Neither of us had our day ... Read More
Wow. There are a whole lot of Crankypants Curmudgeons looking for the negative and detailing every.little.thing. that annoyed them. We are a mature couple and we do like our creature comforts. And our cruising. Neither of us had our day (in paradise) ruined by such minutiae as touch sensitive elevator buttons causing more floors to be stopped at if people leaned against them. JEEEEEZ lighten up! We had all we wanted and expected, and our complaints were minor. This is a great ship. As we expect Anthem to be. We're already booked for next year. The Quantum was a blast! Embarkation was fast, we were seated for comfort, then called,it all happened within 15 minutes. She's a great big ship but not the biggest (smaller than Oasis and Allure we found) ship with a gorgeous solarium, elegant Windjammer dining area, fun and whimsical art, UNLIMITED WIRELESS THAT WORKED! And worked well, for a fee of course. Worth it. It's an entirely new experience, a wired ship, all the restaurants both complimentary and for a fee. The food was great! We did Windjammer mostly and there was plenty of variety daily. Menu didn't change much but there were some surprises. First, the food was not salty! It's a constant complaint with me, salt in lieu of flavor. Not here. I sampled many foods and was so pleased to find that they had cut the sodium. The BEST prime rib we ever had ( and we are choosy and foodies) was served from a huge steamship size cut....at not Chops but Windjammer. Wow just wow. How DID they do that? And the BEST braised beef - wow. The coffee was good and strong, thanks Royal!The chocolate desserts were delicious, no longer a pale imitation of true chocolate flavor. We were impressed with these things, as it was a step above other lines and prior RCCL cruises. I'd give the food an 8 of 10. We didn't realize we had to make reservations months in advance. We were able to get reservations on the onboard app once there. It took some getting used to but I hate the formal dining rooms so this worked out fine all around. We enjoyed Wonderland, some of Jamie's Italian, and Devinly was good. We had a waiter who seemed to hate us, no greeting, no follow up to drinks or ask how things were. By contrast the waiter in Wonderland seemed genuinely excited to share the experience and guide us. We loved Ed our cabin steward, we miss him! Just a sweet upbeat man, working hard, the soul of hospitality. I really like Ken Rush the cruise director, great sense of humor, presence, he's like the ultimate cruise director. Our balcony cabin was the roomiest ever, the large Samsung TV was a great surprise. We had his and her cabinets/closet- love what they did for storage, there was more than enough. Loved the footrests with the chairs on balcony, upped the comfort level a lot. Shows were great, hubby saw Mamma Mia and enjoyed it, we both enjoyed Sonic Odyssey. Cons- I couldn't use the outdoor deep pool because it had only ladders. I have a leg injury and couldn't count on being able to get in and out so I couldn't go in. I would have liked to get in a deeper pool but found the solarium pool and hot tubs nice. Too many higher end fine jewelry shops on board. Not enough stuff people,want to buy, wasted space. We're all seeing the fine jewelry stores ad nauseum at all ports, enough is enough. People want the usual cruise stuff and affordable things to buy and buy for gifts.mthis ship is bound for China, maybe that's for that market. This crowd wasn't buying. Kiehl's mini shop was a treat, sunglasses store=meh. Michael Kors bag shop onboard as well.He doesn't have an original bone in his body, all the bags were copies of Marc Jacobs bags, Kate Spade, Coach, Chanel. Any women who knows bags will know what I mean. Please break ties RCCL with Guess brand too: cheap and tacky. There was a higher end clothing and jewelry accessory shop, kind of expensive for this audience, some unknown and pricey brands of no real note design wise (I'm a jewelry designer) and much picked over on and empty on day one (!). Missed a long long Royal Promenade, it's dramatic and lively. Quantum had a truncated version that didn't have the same effect. Still nicer than the glorified stairwells of other lines. We've been to all the ports before. The one we will never return to is Martinique. RUDE,RUDE,RUDE. We heard its becuase we didn't speak French. Please. Stay away from their downtown, don't force your hard earned dollars on them. They don't want to feed you. Barely would sell us water. Maybe go on a ship booked tour so it doesn't harsh your cruise buzz. We loved having unlimited internet. This cruise was largely older to elderly, and everyone still (not just kids!) had a phone or tablet, as did we. I was able to work some and hubby likes to get ticked off over Facebook political news tidbits so we had that wireless comfort of home. As connected as we wanted to be, or not. Great idea, RCCL! For 12 great days she was our home, I give her five stars!   Read Less
Sail Date March 2015
Long before I boarded the Quantum on 1 March, I had heard so many negative comments about the Quantum. Now that my 12 days aboard her have ended, I'm wondering where all the negativity came from. The ship and her crew were ... Read More
Long before I boarded the Quantum on 1 March, I had heard so many negative comments about the Quantum. Now that my 12 days aboard her have ended, I'm wondering where all the negativity came from. The ship and her crew were awesome...the food better that most other RCI ships that I have sailed, and the shows top-notch. Let's start with check-in. The new terminal is much nicer than the old, however, there is still room for improvement. Once inside, there is very little direction as to where to go and what what to do...and it isn't that intuitive. I still say that the Baltimore terminal is the best yet when it come to customer service. You no longer wait in line to go to a counter...and there are no express check-in for Diamond and above. Everyone is expected to sit in a chair assigned to your assigned arrival time. Mobile representatives come to you, ask a few questions, take your picture, then stamp your boarding pass. You can then proceed to the ship. Although cumbersome, it only took us approximately 20 minutes from arrival at the terminal to boarding the ship. You do not receive your sea pass card at check-in...one is waiting for you in a sealed envelope outside your door...the extra one is in the room. Also in your room is a WOW band. You wear this band like a watch and use it just like you would a sea pass card. The WOW band gets a huge thumbs up from me...LOVED IT! I didn't have to worry about where/how I was going to cart my card around. You use it to open your door and make purchases just like the card. Now room. OMG!!! LOVED our stateroom! We had a balcony room with a total of 232 sq ft. with MANY of what I call "thoughtful" changes. PLENTY of storage and the bed is high enough to stow suitcases easily. Rather than one closet with doors that like to open/close on their own during the night and shoes sliding out from underneath, there are two closets on either side of the bed...both with a floor and doors that stay put! One closet has two hanging rods (upper/lower), plenty of hangers and two racks on the door for shoes, purses, whatever. The other closet has one shorter hanging rod on one side, shelves and a safe on the other. There are four upper "flippers" with plenty of space for storage, then another four drawers that are 'self-closing,' and they stay closed! We had a fridge equipped with a combo lock. I was first puzzled by this but I suppose if there is alcohol or goodies that you don't want the kiddies to get into, the lock is a good thing. We opened the bathroom door to the greatest change/upgrade we could have asked for...NO SHOWER CURTAIN! The shower is a roomy arched plexiglass shower with a door that opens/closes easily and stays put! No need to pack clothes pins for the Quantum. Even better, the bathroom mirror DOES NOT fog up (and I take HOT showers). HOPEFULLY, RCI will make this a fleet-wide change. Dining was most enjoyable. That to our great travel agent, we rotated to a different restaurant each night at 6p.m. Menu selections were well though out and changed slightly each evening. Service was very good...and instead of spending 2+ hours in a dining room, we were generally out in 60 minutes or so. There were many options for breakfast and lunch...Windjammer, Two70, American Icon, and a few others. We saw three amazing shows: Momma Mia, Starwater, and Sonic Odyssey. I heard people say that they had seen Momma Mia on Broadway and this show surpassed the Broadway version. Everyone was dancing in their seats at one point or another...WELL DONE!! Sonic Odyssey included an Earth Harp and other visual effects that left many speechless. Starwater also had visuals, acrobatics and robotics that were pretty darn awesome. The ship's crew, stateroom attendants, and dining staff were the best. They were all so very helpful and always had a smile on their faces. Disembarking is always an issue at Cape Liberty. They may have a new terminal but they still don't know how to deal with people and their luggage! They are far from helpful and never mind looking for a smile...there aren't any to be found! The only good part was that they did have a Custom's line for Diamond and above which made existing with luggage in tow so much easier. All in all, our experience on the Quantum was OUTSTANDING. Now if only we could move the Quantum to Baltimore :-). Read Less
Sail Date March 2015
Loved the ship, everything was beautiful, but it was very confusing with the dining. I would have preferred traditional dining experience I have been used to. I usually eat at least twice a cruise in the specialty restaurants just for a ... Read More
Loved the ship, everything was beautiful, but it was very confusing with the dining. I would have preferred traditional dining experience I have been used to. I usually eat at least twice a cruise in the specialty restaurants just for a change. all said the ship was fabulous, but the crew seemed to be off kilter, I am so used to the Explorer and the exceptionally friendly staff, this crew just didn't seem to be enjoyable, a few I spoke to that once were on the Explorer explained it in a nutshell, this ship just doesn't have the unity and friendship I have had on other ships, the crew needs to bond a lot better. Hopefully when the Anthem gets here it will be better, I see they are changing the dining format, hope it will be better, I am already booked and looking forward to it. The old saying that change is good sometimes doesn't hold true, but I am an optimist. the entertainment was excellent, best I have seen in years, Mama Mia was fabulous. Read Less
Sail Date March 2015
Can't believe all the negative comments on here about this ship. Of course there were some imperfections, but overall, we had a great time doing something that a lot of people can't afford or are given the freedom to do. We are ... Read More
Can't believe all the negative comments on here about this ship. Of course there were some imperfections, but overall, we had a great time doing something that a lot of people can't afford or are given the freedom to do. We are lucky in that regard. Our embarkation was a snap, form curb to ship was @ 15 minutes. By the time we sailed there was a few inches of snow on the pool deck, hilarious ! Less than a day later we were in sunshine and decent temperatures, with fine weather for the remainder of the cruise. Service: No complaints from us, most every staff member seemed pretty happy, greet them with a smile and a hello and they reciprocated in kind... had lots of laughs with room attendants on the 13th deck ! Activities : Never a shortage of things going on, the cruise director, Ken Rush, has been with RCI for over 30 years and he did a very good job on his morning TV show of relaying all the days goings on. Dining : We booked all of our restaurants months prior so had no concerns with this. I have seen a few complaints about Dynamic Dining but for us, it worked out fine. The menus at the included eateries were changed slightly half way thru the cruise so things weren't too stale choice wise. Loved Jamies{ ate there twice} and Chops, excellent service and great food, NOTE: I simply do not understand how poorly dressed some guests are when they dine out. At Chops, everyone was dressed "smart casual" or better. The table next to us had a guy wearing a ball cap, shorts, and a hideous tropical shirt ! Come on man, there IS a dress code. Wish it was enforced some how. Takes all kinds I suppose. Actually saw the same dude wearing the same outfit a couple of days later...hmmmm. The Windjammer was packed at meal times, so we started going to cafe/ 270 in the morning, less food options, but the view is great and it is way quieter. Considering the sheer volume of food produced each day, not too many complaints from us. Probably our mid afternoon fav spot was the Windjammer where they served wonderful trays of warm cookies, one of the more popular spots from what I saw ! Bars : This is where there is bit of a miss for me. Schooner bar was fine, always packed before dinner, Vintages wine bar never seemed very busy and the 270 bar was a good spot but kind of ignored, maybe its location had something do with it. The Bionic bar was a colossal miss from what I saw. More of a novelty than anything else with more spectators than patrons and a DJ playing tunes for empty seats.This is a crying shame because it sits in a prime spot on the ship. Maybe a martini bar with a frozen bar top like there is on the Celebrity Equinox { which was hugely popular} would go over better. My other miss : the $12 drinks that were served for higher end booze ! Grey Goose and tonic for that much, say what ! I'll stick with Absolut, thank you. Entertainment : Hats off to RCI, Momma Mia was a knock out, Sonic Odyssey, ditto. Starwater was a visual, intimate experience at 270. Loved them all. The guest performers they brought in during the cruise were great as well. Most def 2 thumbs up. Excursions : No complaints really, our Barbados beach tour was cancelled due to mechanical issues with the bus, but we had the option to go to a local beach club which turned out great , lovely beach with blue water and white sand, all good. Carlisle beach, I think it was called. Disembarkation : Kind of a mess once we got out to where the cabs and other transport modes were located. All kinds of people waiting, like us, for tour buses , in the freezing cold. Our's was not on time and you had to be rather aggressive to get to your bus. I don't think this this port is set up for 4000 plus disembarking guests, no matter how you stage them on the ship . This is only our 3rd cruise, so we are relative newbies. We enjoy cruising, met some nice folks from other parts of the world{ staff and guests} and enjoyed some sun and warm weather. Can't whine about that too much !   Read Less
Sail Date March 2015
nice sip, well laid out on the inside. outside is a different matter. I like to go outside on the deck that goes around the ship. you know, the deck usually on the deck where the guest relations desk is. I like to stand at the railing and ... Read More
nice sip, well laid out on the inside. outside is a different matter. I like to go outside on the deck that goes around the ship. you know, the deck usually on the deck where the guest relations desk is. I like to stand at the railing and watch the world go by, or sit in a lounge chair and take in my surroundings or read a book. not on this ship. they have machinery and lifeboats in the way and blocking your view of the water. the railing is about 8 feet from the edge of the ship. they have a couple of senic overlooks where you might get a glimpse of the Caribbean but that's all. you can't walk around the ship because it ends, front or aft. because when I cruise, I like what I like, I don't think I will sail on this class of ship again.my next booking is the Majesty and the one after that is the Serenade. I have sailed 25 times on RCCL Read Less
Sail Date February 2015
We are Diamond  members and have four future cruises booked with Royal, (the Liberty, the Serenade, and the Allure.) We have 29 cruises under our belts, having traveled on Royal Caribbean, Celebrity, Princess, and NCL. We cruise for the ... Read More
We are Diamond  members and have four future cruises booked with Royal, (the Liberty, the Serenade, and the Allure.) We have 29 cruises under our belts, having traveled on Royal Caribbean, Celebrity, Princess, and NCL. We cruise for the dining, the entertainment, the service and the ports. I am writing as an experienced and avid cruiser to let you know that we will NEVER return on the Quantum, and why this was the ONLY bad cruise RCCL cruise we have have ever had! I used to say every cruise is a good cruise until now. Since there was absolutely NO price deal for this ship (making the cost for eleven days much more than other ships), and with all the hype about the ship being the destination, the "dynamic dining" and the fabulous technology aboard, I guess our expectations were much higher than the sad reality- that this ship needs much improvement before it becomes the "WOW" deal Royal reports! The Good: I want to start with a sincere positive: this ship, the Quantum, is absolutely beautiful! I loved the art, the butterfly theme, the large open decorated areas. I loved the hallway with the digital scenery overhead. There were sufficient seatings in bars, the pool and the Windjammer. The ship was gorgeous, and done in exquitely good taste! We loved all the seating by the pool, especially all the wicker seats and couches and tables with cozy pillows! Lots of chairs and recliners on higher decks over the pool, too. Very well designed!  The Room: Our room, ( our verandah was 11580) was perfect: roomy, plenty of storage, quiet, tastefully appointed. I liked the addition of an outlet next to the bed, the two separate closets, nightlight in bathroom, and both the shower door and rain shower head! There was even overhead, over the bed storage, full dresser and roomy verandah with a child lock. Imagine the surprise to learn that we had to specifically request tissues, shampoo and condition and lotion! This was a ship policy. I cannot speak for rooms above the verandah category, but other passengers in our stateroom class told us they found the same issue. Royal really did not treat us royally! And we are Diamond members. Diamond Loyalty Perks: Speaking of being treated royally, we received our Diamond reward treat delivered to our stateroom: a small plate of cookies with one Chocolate covered strawberry. ONE! There were TWO diamond members but ONE strawberry! We laughed with the two women next door to us who also got only ONE strawberry.  Diamond members get perks for their loyalty such as a free bag of wash and fold laundry. Not on Quantum!  You get a few dollars off the price to wash dirty garments!  We also usually get a set number of minutes of free internet we can use across the voyage.  Not on Quantum!  We got one free hour to be used completely within any one hour period! The Internet packages for purchase began around $200. We declined to be ripped off. We had been told this was the "fastest internet on the seas" by Royal, yet many passengers complained they used up their minutes just trying to get on! Our free hour resulted in no connections! The Diamond Lounge: For a huge ship, the amount of space designated for loyal repeat customers was astoundingly small! It seemed like an afterthought. We skipped going as we could not get seating in that small area for a pre-dinner get-together. Whoever is mismanaging this beautiful ship is ruining it for loyal members. They were cheap in many aspects on this voyage. The  so-called "interactive" room tv: The negative in any room was the "interactive" television. We would have benefited from making dinner reservations and show reservations directly from the tv. Now that would have made it truly interactive! Why didn't they place every restaurant menu on the tv!  This would really let cruisers understand what their options are! Why should we have to go downstairs, out to the wall outside the venue to see what the choices are? And the last five nights there are special changing menus that you only see if you are seated and handed a menu! Royal made all these different venues - but they also made it difficult to know which one you'd want!  Also, why did they not show a single current movie on tv?  The channels were very limited, mostly ship channels for shopping, weather, cruise director talks, etc.  I should not have to buy a movie to watch in my room! Sometimes we like to just kick back, sleep late or take a nap, and watch a good movie on tv on a sea day...especially if there is bad weather and you cannot go outside to the pool. We were really surprised by this. They say the devil is in the details, and there were many details where Quantum fell short. Reservations: I do understand trying out a new concept, but this was the twelfth sailing and they STILL could not get things working correctly! There was great frustration making reservations, honoring reservations and changing reservations.  We had booked our dinners at home, months before sailing. We booked "blind" as we had no idea what we would like at that early point.  The sample menus on the Internet did not match the actual menus on board. We encountered lots of difficulties making those reservations. In fact, after we did, we had to call because they were not showing up when we tried to print them. Then they conflicted with our entertainment bookings. It was very time consuming and a lot of work for what should have been a care-free vacation.  We were told by Royal's representatives over the phone that once on board, we could easily change them if we wished. That was not what happened once we boarded. It was terribly frustrating.  The woman taking reservations just outside Silk quite rudely told us that EVERY restaurant was fully booked unless we wanted to eat before five or after nine! We complained to an officer who was standing by Silk. He told us only half the restaurant was booked and that the rest was for those who did not have prior arrangements there. We could just show up, and perhaps have a short wait. Well, we tried that and were told we could not be seated for at least another two hours! Had we known this before-hand, we would have cancelled our booking for this cruise. Not-So Dynamic Dining: Everyone has different tastes and standards when it comes to food. I understand that. What I love, someone else may hate. That said, the food should be consistently prepared and served professionally. Those were the big issues.  SILK: The service and food was extremely disappointing. We ate in Silk the first night and I got sick to my stomach for three hours!  I was not nauseous. I did not have Noro virus. I had a reaction to the food in Silk - either to the oil or an unusual spice. We live in the tri-state area. We have over a dozen Chinese restaurants in a one mile radius. I have never gotten sick from any of them. The food in Silk was poorly prepared.  The evening after I got sick I asked my husband to call for room service for dinner instead of returning to Silk. Imagine my anger to discover they charged for room service during dinner hours! Really? Five dollars for a burger? Oh, we could get coffee, or chicken soup for free! Johnny Rockets sold burgers for less by the pool deck! Shame on Quantum! We refused to go back to Silk and then had trouble getting into another venue. The attitude of all those taking reservations and seating cruisers in all the restaurants was awful. It was a too bad for you attitude - we got a "there is nothing I can do" stare and shrug. Only American Icon Grill was caring and accommodating. Now here is the part we do not understand: as "fully booked" as they all claimed to be, there were an abundance of empty tables during prime time! Made absolutely no sense to us! CHIC: We ate in twice Chic and had a poor dining experience both times... My husband ordered prime rib, medium-well done. He was served a piece of meat that was red and bloody. He told the waiter it was too rare and got an argument back about the condition of the meat! We sent it back. It was returned, the very SAME piece of meat was returned with GRILL marks on it! Someone had placed it on a grill and seared the prime rib! Now it was tough and chewy and totally inedible!  I had a crab cake appetizer that was so very spicy I could not eat it. The lamb chops were very, very good. We called over the manager of Chic who understood and begged us to return the next night instead of canceling the reservation. We are not unreasonable people and agreed to return to give them another chance to get it correct. My husband was promised a well done piece from the end of the prime rib. I was promised a crab cake without spice. We sat down and ordered. I asked for my appetizer and my husband asked for soup. He got his soup but my appetizer did not appear. He would not eat until I was served. His soup got cold. I still waited. I flagged down the waiter. He asked what was wrong. I asked again for my appetizer and told them to remove my husbands soup, and not bring the new one until my appetizer was ready. Serve us together at the same time. Well, he brought the soup and appetizer, but the WRONG appetizer!   I started to laugh as this was not boding well. When my crab cake arrived, it  had no spice, and no crab and no sauce and no flavor. It was barely cooked and tasted like wet, moist breadcrumbs. I could not, and would not eat it. I said nothing and let the waiter remove it. He never questioned why it was still on my plate. However, we did not laugh when the entrees came. My husband was given a fatty, gristle-laden piece of inedible meat. I ordered the mussels which was the evening special. I got eight, (yes, 8!) small shells without any potato, vegetable or pasta. This entree was really a small appetizer. I  needed three of them to make a meal and I am a petite framed, small eater. We called over the manager, Manuel.  Even Manuel agreed that the small portion was not enough for an entree and that my husband's meat was awful! He called over the head chef from Chic who looked at our awful dinner plates. He was nice enough to send us to Chops for a complimentary dinner. CHOPS:  We had paid for a meal at Chops a few nights before so we knew we would be okay there for a second time. But really, this experience in Chic was unacceptable!  Chops has fabulous meat! The petite filet was great! So was the truffled corn. Diners near us were thrilled with their veal chop. The shrimp cocktail appetizer consisted of three really jumbo shrimp that were totally devoid of flavor. I was shocked as were the couples on each side of us. My husband loved the onion soup. We were surprised that the waiter did not tell us about all the wonderful sauces we could have and I knew from previous Chops on other ships to ask for them. He replied I could have "one"! Be aware that they give you three sides for the table!  When we ordered the baked potato...we got ONE potato to share! This is a $35 fee per person PLUS expected tip dining! One potato to share? Really? DO get the chocolate pie for dessert! This place was the only place we had good meals.  The Not-Grand Grande: We got all dressed up and ate in the Grand with the salty, mushy, teeny tiny lobster tails in white cream sauce. I could not pry the mushy fish out of the shell. I was so disheartened. My husband could not eat it and asked to be brought a steak. They had key lime pie for dessert. No lime flavor. No green color. More like lemon meringue pie. Cruisers on both sides of us agreed they must have misprinted the menu. It was good... but not key lime. All restaurants: Often, at the end of meals, I ordered tea with dessert and they would bring the hot water long after dessert  was done, even if requested together.  Sometimes they brought the main entree to the table while we were still in the middle of eating the appetizer and we had to send it back because we were not up to it yet.  Quantum. - Please train your staff? This has never happened to us in main dining rooms in traditional dining - neither with fixed seating or with My Time Dining.  Skip the salmon...skip it on every menu everywhere..they cook it until it is white! (Unless you like it like that.) American Icon Grill: In American Icon I ordered a salad that was described as having romaine lettuce. It came with wild lettuce, which I do not like. I asked the waiter if I had miss-read the menu. He told me I was correct but they ran out of romaine! He should have informed me of this when I ordered it! American Icon had the best prepared dinners overall. That is not a great leap. Great Thanksgiving turkey dinner, yummy bread basket with cheese rolls and corn muffins and sweet honeyed butter on the table. Nice warm chocolate chip cookie with ice cream for dessert. Okay ribs. Appetizers sounded better than they tasted. Coconut fried shrimp with shoestring potatoes turned out to be three pinkie-sized shrimp, no coconut flavoring, and the shoestrings were waffle potato chips! Why the disconnect between menu and platter? Items like pretzel rolled hot dogs that were on the Internet for reservations were no longer on the menu on our sailing.  The ship ran out of cottage cheese, romaine lettuce, vanilla ice cream (!) and bananas, etcetera. I got tired hearing it said over and over. In the Windjammer, at the beginning of the cruise they put out egg salad and tuna salad; by the middle it changed to egg spread and tuna spread, which were really mayonnaise- flavored tubs! Ran out of tuna and eggs too? Or just pinching pennies? Or bad chefs? We chatted with people on each side of our tables in all the restaurants and in the bars and they were also experiencing similar frustrations. In fact, throughout the cruise, the major conversation was the common unhappiness of fellow cruisers about the food and dining experiences! We have never had this on any other RCCL ship! I will never EVER repeat this dining experience! Quantum's  chefs need schooling. We have never had such poorly prepared food on any of your other ships. If we had, we would not be at the Diamond Level. Their staff needs communication education and training! There was huge ignorance about meals, food preparation and knowledge of the ships venues.  Technology: Royal touted that this ship was a technological wonder; well the technology does not work. We were emailed several times to download the app for this ship. Quantum boasted we could watch our luggage move from the time we boarded until delivery. Want to know the reality? My app told us that "there is no luggage associated with this passenger".  Not a very calming statement to see after you gave up your luggage and had the tracking sticker to prove it!  I tried to call Guest Relations on our room phone. First of all, there is NO button labeled Guest Relation on that phone! Had to guess, dial "0" and wait for a menu. Guest Relations message was, "Your call is very important to us. Please hold on and we will be with you shortly." That  "shortly" grew into twenty minutes! There was no speaker mode, so I had to sit and listen. Finally got disgusted and hung up. Went downstairs to Guest Relations where their people told us the apps were not working and my luggage would certainly arrive. It did.  On those useless apps you could not change reservations. They tell you the times you choose are no good but do not tell you when they are good, so you wind up trying every restaurant at every half hour period. What a colossal waste of time! What is on the app is on the tv. Why bother downloading? Even show times on the tv were wrong. The interactive menus on the ship walls were not user friendly and crowds were laughing and complaining that they could not touch a restaurants name and easily pull up a complete menu. Not much was working well either with the dining reservation system in general. Although we were rebooked mid -cruise into different dining venues,  they did not seem to appear in the system, and when we went for dinner we were told we had no reservation. We would have to wait two hours. They admitted their system was broken. The staffs iPads with table arrangements and bookings were not working either. This entire system is a flawed mess! From start to finish masses of passengers were unhappy. This was the common theme everywhere we went and when we chatted with other cruisers. Entertainment: The positive:  Mama Mia was fabulous! The entertainer/ comedian and piano player duo were great!  Starwater was a good production show. So was the other ships production show with the Earth Harp. The impersonator was also very good.  The negative: For an eleven night cruise, we only had FIVE nights of entertainment and that is just not acceptable. We were expecting more shows that did not need reservations. We were shocked to find nothing was offered! There was not even a singer or musician in the lobby to entertain us. For adults looking for evening entertainment they failed!  Everyone we met agreed about how disappointed they were. Karaoke, and ship games like the out-dated Not So Newly Wed Game with cruisers and staff does not replace nightly professional entertainment! Be aware of the theatre seating arrangement. There are thick poles running from ceiling to floor that obstruct your view if you sit behind them, and the lower rows are not elevated so seeing the stage up above is difficult. Second tier seats are on risers and you can see better. There are very long rows without aisles breaking up the seats so people had to climb over many filled seats  to fill in the rows. Go early. We saw people sitting on the stairs as they could not find a seat.  Outside the theatre a long line formed before showtime. Rude passengers who felt they were above getting on the back of the line, stood right next to the doors beside those at the front of the  line. When the doors opened, the staff member who had to scan our wristbands for entrance took them anyway. He should have directed them to the back of the  line! Never said a word, but the line-waiters did! It was just a lack of keeping order and crowd control and training.  When booking the entertainment at home Quantum lists guest performers as Entertainer 1 and Entertainer 2. Once onboard, because they were never given names online, we had no idea who they were! Which one was the first? Very confusing! Two Seventy: This is a beautiful space! Arrive really early for a decent seat up front as there are very few if you expect to actually see what the performers are doing. Starwaters is a good production show, but no one could quite figure out the strange pre-show where performers stood and stared for long periods at the cruisers. On other nights, they had virtual performances on screens. Not live performances.  They have some good sandwiches and light food choices there too. You can buy specialty coffee there also. General Service: With the single exceptions of our room steward, Kelon  Phillip, and  Manuel the manager in Chic, the service fell far short of every other ship we have sailed. Examples are in the Windjammer where one morning I was looking for some cottage cheese. It was 10:30 and the tray was gone from its place. I asked for some and everybody in the area just shrugged, said "finished" and walked away. On other ships I would have been brought a bowlful. On sea days when we had significant ocean swelling and the seas were rough, and walking difficult, they placed barriers all over the Windjammer making it really tough to maneuver. I had a badly sprained ankle and I was limping and swaying and had to beg them to let me go across!  Limping with a plate of food I asked a waiter there to help me find a table and instead of offering to carry my plate or help me - he told me to try looking on the other side of the room.   We had one young lady who was clearing tables (on a stormy day with high swells) who bent down and told us she was nauseous and wanted to throw up (during our lunch!) Another wacky staff member asked us if she should marry some elderly passenger who was teasing her at a nearby table. She was in earnest and we were stunned.  We never saw staff cleaning bathrooms or wiping down railings and elevator buttons. The ship appeared very clean, but we wondered about noro virus germs brewing. In the bars, each bar has a limited, select number of alcohol choices. For example, if you like piña coladas, you could ONLY have them made in the ONLY bar that had the ingredients for it! Not only that, but several of the listed liquors on their menus were NOT actually available! The bartenders were very frustrated. They would make you anything you wanted...as long as they had the bottles for it! Overall, not only was the staff indifferent but many of them were unhappy and wanted off the ship. They were being inundated with unhappy passenger complaints. The robotic bar was amusing for a few minutes. Just remember that there is no human to tell if you wanted it sweeter, or with more ice, etc. You pay, you pick ingredients on an iPad, you watch it made, and you are stuck if it isn't good. The North Star experience was okay. Not worth standing on line for an hour and a half in the hot sun for ten minutes to look through glass over the top of the ship. Tip: Go on a sea day just before starting time, ... you cannot go side to side but it doesn't make much difference. Less waiting time then. Half the time the thing was broken and could not lift. Half the time the weather was too stormy and windy to operate. Be aware that the elevator lift up to the pod is very uncomfortably warm inside. We watched people "skydiving" in the hot air tube. Everyone who did it, who we spoke to, loved it. It is by the SeaPlex where kids had a blast ! They had bumper cars and video games and basketball, etc. all inside. There was hot dog/ bratwurst cart that people seemed to enjoy there too. They also have  a teen only clubhouse. Just Annoying: There were at least four mornings when we were awakened from deep sleep to hear crew member announcements over the loud speaker blaring into our rooms. They did not affect guests so why did they do that? They kept repeating them. Did I have to hear that crew had to meet in a managers office after a drill? Then another group meet with the announcer somewhere else? This was very annoying when we were trying to sleep in! These announcements should have been only in hallways and public rooms. Embarkation and Disembarking: Positive : Coming on, we loved the new terminal! Embarkation was a breeze. We had uploaded our photos at home and we breezed right inside the terminal. The room in the terminal was kept warm and we were given coffee while we waited. Having an early arrival (8:30 a.m.) with a 12:30 boarding time was no issue as we were Diamond and allowed to board at about 11:30 with the first group. Negative: However, after the cruise, once we got outside after customs, it was zero degrees with a windchill of minus 4 and we were not allowed to stand inside where it was warm and safe!  There was a small heated tented area but it was so filled with passengers waiting for pick ups that we were forced to stand in the brutal cold for nearly an hour waiting for our ride! This was just unacceptable and unsafe! I dare Royal officials to try it! They built in New Jersey. The weather here is not the same as Florida. There should be a better, more sheltered, indoor waiting area for those who are leaving the ship on future winter sailings.    Read Less
Sail Date February 2015
Some background. My wife and I, live in NJ, traveled with 2 other couples from CT, all late 60's. The Quantum is beautiful and being new, everything is in pristine condition. The crew was wonderful and couldn't do enough for you. ... Read More
Some background. My wife and I, live in NJ, traveled with 2 other couples from CT, all late 60's. The Quantum is beautiful and being new, everything is in pristine condition. The crew was wonderful and couldn't do enough for you. We have been on 16 cruises, RCCL, Celebrity, Princess and NCL and food is an important part of any cruise for me. We got to the port around 11AM, and after the usual 20 min. car backup got to the luggage area. I don't understand why in Florida where they have multiple ships embarking at the same time, there is never a car backup problem and at Bayonne, even after redoing the terminal, there are still backups with just one ship. After they put the tracking tags on so you could see where your luggage is, we went through security, were pointed to a check in person and were on board probably 20 minutes after arriving. Though the new terminal didn't eliminate the traffic backups, everything else was pretty quick. You really don't have to worry about what check in time is listed on your sea pass. We met our friends in the Windjammer and got something to eat. The food is the usual Windjammer food but arranged more like Celebrity with separate stations, a great improvement. Breakfast is usual, but for lunch they serve a fantastic turkey burger and fresh out of the oven chocolate chip cookies. Coffee was excellent, everyplace except the last few days it tasted too strong in the restaurants. Our cabin 9662 superior balcony, was really nice. Everything laid out great. Terrific shower and very comfortable bed. Very quiet. Never heard any noise. Excellent thermostat. Rico our steward kept everything perfect. Gave him extra tip. The new Entertainment they have is unbelievable. The Starwatcher show in the 270 lounge has got to be the best show we've ever seen anywhere. There are robot shows there also. The 270 cafe serves real nice sandwiches and salads and a carved roast beef sandwich that melts in your mouth. The Mama Mia show in the Palace Theater is broadway caliber. Too bad the theater is not. The center seats are so low and don't seem to rise up as you go back. There are a lot of pillars along the sides and rear. We preferred the blue seats on the sides. I've been on ships that had beautiful, comfortable, theater seating with no pillars blocking the views. Very surprised at RCCL for this and some of the dining experiences. It's not like they're new at this. The Sonic Odyssey show was so-so. We saw Starwatcher twice we loved it so much. The music was OK. The Orchestra was terrific as it always is, but the smaller groups and lounge players didn't seem to be of the high quality they usually have with the exception of the Calypso band. Being at Diamond level you get great perks. They have a small Diamond lounge which at night has horderves and drinks but each Diamond member can get up to 3 drinks daily in any lounge between 5-830PM. We usually met in the Schooner Bar and then went to dinner. DINING was hit or miss although it greatly improved toward the end of the cruise when it seems they took on board many new hires. In the beginning, the waiter seemed to do everything himself. Towards the end they had assistant waiters also. I always seemed to have enough good selections but my table mates complained a lot. Just order an extra dish, and if something comes out not hot enough, return it. They seem to change the menus and add things, so don't depend on what you see online before you go. I know I was looking for the Bronzini, but didn't see it anyplace. If you are a Diamond, the Diamond Concierge in the Diamond Lounge can change reservations for you, but you should at least have most dinners and entertainment reserved in advance from home. Jaimie's Italian was just fantastic and we ate there twice ($30) but worth it. We were able to get into Coastal Kitchen, private rest. for suite guests, because we complained about dinner service and quality, and Coastal was really excellent also. The other free restaurants just weren't up to the standards and comfort we expected from past cruises. We prefer a set main dining room time with the same waiter in a beautiful 2 or 3 story dining room. These all seemed small, and because everybody ate at different times there were always empty tables or tables with dirty dishes still on them. But having the 3 drinks each night helped. I forgot about the Solarium areas on the pool deck. That was wonderful because even in cool weather, you could find lounges protected from the outside. Enough writing. Overall, we had a great time in spite of problems in the dining room. There was never a problem getting off and back on at ports because they used two areas front and rear. What a concept. But I still think I like a ship with standard dining and one where you don't have to spend hours before the cruise on line to prebook everything.   Read Less
Sail Date February 2015
The ship is definitely a WOW. Having free WIFI was wonderful. It actually worked well. All of the art work throughout the ship was lovely, imaginative, and creative. I won’t say any more as you must see for yourselves. Dynamic Dining ... Read More
The ship is definitely a WOW. Having free WIFI was wonderful. It actually worked well. All of the art work throughout the ship was lovely, imaginative, and creative. I won’t say any more as you must see for yourselves. Dynamic Dining worked well for us as we had reservations for all 12 nights. I did spend a lot of time making these reservations as it took 5 different schedules to coordinate with the shows which also required reservations. We always waited less than 5 minutes for a table each night. We were with another couple and always had a table for four and never shared. Each of the complimentary restaurants had a reservation line and a line for those with no reservations. We ate in all 4 complimentary restaurants plus Chops & Devinely Decadence which became completely no fee for all meals. During the cruise the restaurants added a special each night in addition to their regular menu which never changed. We enjoyed most dinners, found the portions large, rarely covered with mystery sauce, and usually served hot. I had to send back only one dinner when it arrived as it was not what I expected (chicken marsala). As we are not picky eaters, we always found something we liked. The waiters were eager to help when someone had a special request. The Grande was my favorite and American Icon my least favorite. I did not care for Devinely Decadence—lunch was OK, but I did not like breakfast at all & found the food to be too salty. The Windjammer was large, wonderful, and had stations again similar to Celebrity. The cookie station was the BEST with warm freshly baked cookies (my favorite). Crew-despite comments in reviews, we found the crew to be very friendly and eager to chat. Most came from other RC ships mostly Oasis or Allure, but do not expect to stay on the Quantum when it goes to China. Some have no idea where they will go; others expect to be on the Anthem. The CD was rarely visible except for the shows. Entertainment-having cruised a lot, we are used to a show or entertainer every night. This was not the case on the Quantum. There were only 4 guest entertainers: a singer, ventriloquist, a comedian, and a group called Mos5ic. We loved Momma Mia which was Broadway quality. Sonic Odyssey another show with the RC singers and dancers was good, but different. Starwater was very unusual and not too our taste as was the group Mos5ic. Twice we tried Music Hall and found the music too loud & just not what we enjoy. We did enjoy some of the activities such as bumper cars & Northstar. DH tried the I-fly and the flow rider. All of these activities were popular & we found the lines to be short if we went shortly before they opened –need to check the compass for dates and times of operation. We did not use the casino at all not even for the free spins. It just was too smokey & even decided not to participate in the slot pull for that reason. Photographs-the new system for photos is great. Instead of searching thru thousands of pictures, you just scan your sea pass at a terminal and all of your pictures appear. The only negative is the many many watermarks on the pictures make it harder to clearly see features. Still a major improvement over the old system. I hope you will find this review helpful. Did we enjoy this cruise---absolutely? We have the Anthem booked for 2016. I am sure RC will have all of the tech glitches worked out by that time.   Read Less
Sail Date January 2015
We read so many negative reports but it was amazing .. Boarding and check-in was seamless.. Service and quality of food was fantastic, the staff went over and above in all area's in all the dinning area's which there are many. ... Read More
We read so many negative reports but it was amazing .. Boarding and check-in was seamless.. Service and quality of food was fantastic, the staff went over and above in all area's in all the dinning area's which there are many. The shows were beyond any description and best of all Mama Mia was even better than any Broadway show. Two 70 robotic show will defiantly take you well past this century in technoledgy. We had our 6 year old granddaughter with us and Adventure Ocean was a little low key but was caused by lack of children on this cruise. Our cruise director Ken Rush who came from the Allure really kicked up the entertainment and the love and marriage game was the best ever. Even though this was my first experience with Dynamic Dinning it really did work very well and there were no line ups at any of the restraints. There were lots of cases where people had changed their mind and went to a different dinning location and we're still taken care of. As for us we still like the anytime dinning sitting at the same table every evening with the same waiter who gets to know you and what your likes and dislikes are. As a final note we read so many bad reviews pre cruise that we almost cancelled only to find out that all was wonderful and our experience will remain with us as a beautiful memory. Rick, Marlene & Nikita British Columbia Canada Read Less
Sail Date January 2015
Pre Cruise: Stayed at Hyatt Regency and it is a lovely hotel and if the weather is nice there are great eateries along the way and a grocery store about a ¾ of a mile away. In the cold it was a long walk. But I was able to get my two ... Read More
Pre Cruise: Stayed at Hyatt Regency and it is a lovely hotel and if the weather is nice there are great eateries along the way and a grocery store about a ¾ of a mile away. In the cold it was a long walk. But I was able to get my two bottles of wine! Embarkation: Our check in time was 1:15 to 1:45. The trip into the pier area took a long time. Traffic did not flow at all. It took us a half hour once we got to the pier to get to the drop of point. Once out of the vehicle my husband had to hunt down a worker to get our luggage tagged for boarding. We then went into the building and immediately went through security. After security we went to the suite line and waited to be checked in. The floating workers to check you in had people waiting three deep. It took us 3 minutes of waiting and someone was ready for us. We checked in and went to get on the ship. All in all after being dropped off it was a total of 20 minutes to get on the ship. Not bad. Room: We had a Spa Jr. Suite. I liked the room with the two bathrooms. Let me make it clear though, one bathroom is a shower, sink and tub (the tub is hard to get in and out of), the second bathroom is a typical half-bath (sink, toilet). With that said the hard part is going from room to room as you are trying to shower and then use the rest room. Women will understand this better than men I think. Storage was good, but I do miss the walk in closet. I do not like the desk area where women have to do their hair and put on make-up. There are no drawers to put your make-up or hair brush or the blow dryer. You have to go into the cabinet next to the desk and move the stuff over or leave it out and then it looks untidy. All in all the room was okay. The balcony was larger than most other ships with comfy chairs and foot stools. Dynamic Dining: I was hesitant about DD but ended up enjoying it. I was worried about not meeting new people on the cruise and found out that the connections I made through cruise critic were the connections I saw many times throughout the trip. I also met wonderful new friends at the concierge lounge and diamond lounge. American Icon – I had heard bad reviews for this restaurant and our friends and I were ready to ditch it. Then we went. If you like American Food you will like American Icon. Brought a taste of home on the cruise, being from Nebraska, I tried the Nebraska Short Rib. That was the best meal I had for most of my meals. Silk – I like Asian Food and had no issues with Silk (I did hear they did away with the Crab Rangoon which makes me sad-it was very good.) The Grande – I love to dress up so I was going to enjoy Grande. I did enjoy the roasted ribeye and our friends enjoyed the lobster. The second visit I thought I would try their pasta and was disappointed in it. Very pasty and not creamy as it should be, but all in all I enjoyed the atmosphere. Chic – I will have to say this was the least favorite of the restaurants. Twice I had to have my crispy chicken taken back it was cold and with a glaze on it that turns into syrup when cold it was not that appetizing. The second time I went there I enjoyed it a bit more. Coastal Kitchen –Dinner was okay at Coastal Kitchen but breakfast was great! Windjammer – I do have to admit they make lunch very nice with the back patio sitting area. Café 270 – Loved the salads and roast beef sandwiches this was our favorite venue for lunch. Windjammer - The food was typical Windjammer. For our paid venues: Michaels Pub – Loved the pork sliders and chips. Chops – Service was below par. The waiter we had instead of serving us our dessert which he brought over to the serving tray and left there as he went to the other tables he had been taking care of and checked all the receipts to see if he got extra tips. We actually watched him do this. He then served a (suppose) to be warm lava molten chocolate cake and other desserts to us. He also dropped a knife down our friends back and all the goo on the knife went down his shirt. The manager came over and said they would send a coupon for a free cleaning to our friend’s room and would call to confirm, we took her word for it. No one called, so our friends ended up calling them towards the end of the cruise. Food wise it was very good and we enjoyed our steaks. Jamie’s – What can I say about perfection? Rizzario (sorry for any misspells) was the best of the best waiters. The food was so good that the entire table overate. We booked it again even though we are usually adamant about not spending more money. Casino: Hmmm this casino took my money faster than any other casino I ever played at. The bartender there I am sorry I don’t know her name was spectacular. She did everything with a smile and a kind word to everyone. It was too smoky and my clothes reeked of cigarette smoke so I am glad the casino took my money so fast! Shows: The First guest entertainer was a ventriloquist and since I do not like that venue I skipped. The second guest entertainer was a singer and his entourage. Very good show with very good music, and wonderful stories and quips between songs. The third guest entertainer was a group called Mo5aic. Fantastic group enjoyed their performance. The comedian was great – most entertainers use way too much profanity in my opinion and he did not which let me enjoy his show all the more. I did not go to his adult comedy show because I felt it would have been a let-down if more profanity was used. Again, this is my opinion. Starwater was so boring in the beginning I could not get over it and enjoy the rest of the show. I hate to say it but I fell asleep. Others may enjoy. Sonic Odyssey I enjoyed, I loved the harp and drum playing. Unfortunately I missed Mamma Mia due to not feeling well. Robotic show in 270 was very nice the robotic bartender unfortunately was broke down most of the time so I couldn’t see them perform. Disembarkation: Easy as can be to get off the ship. The only disappointment I had was no Valet Luggage and very few porters. The people at the terminal gave us directions and told us what to say to our driver. Overall: The ship is beautiful and had some of the most breath taking views from 270 and the back of the windjammer. Don’t forget to get a picture of yourself on the swing! The elevators are an issue with overcrowding and sometimes they did not stop even when not full. We did enjoy dynamic dining as I stated earlier and we were actually surprised we did. I would cruise on the Quantum again if in Florida or a warmer port of call. Felt I missed too many days of sun because of it being cold and cloudy.   Read Less
Sail Date January 2015
Quantum is a beautiful ship. We enjoyed our days on board. There seems to be plenty of seating outside. There are 3 pools of which 2 are covered. Entertainment was good with Mama Mia being outstanding. There were only six shows in the ... Read More
Quantum is a beautiful ship. We enjoyed our days on board. There seems to be plenty of seating outside. There are 3 pools of which 2 are covered. Entertainment was good with Mama Mia being outstanding. There were only six shows in the 12-day period. On the off nights, there really wasn't much to do at night unless you are into the casino. The Concierge Lounge was on Deck 12 as aft as you could go. It was quite a walk but the room was pretty big and we got to talk to some real nice people. Dynamic Dining--NOT OUR THING! We spent days, months before we left on this cruise, trying to get all our dinners and shows booked. Every time we were set, RCCL would cancel them and we would have to rebook and correlate them again. Once we arrived on the ship, every dinner/show worked out for us but we felt sorry for those who did not know this had to be done ahead of time. The service in Dynamic Dining is NOT personalized at all. In American Icon, your meals didn't come with potato and vegetable. My husband ordered Soithern Fried Chicken and that is all he got!! He wasn't even asked if he wanted pot/veg. This is supposed to be a vacation...everyday we would have to look at our cruise calendar on the TV to see where we were eating, what time and if we had a show. Also, there are no formal nights per se. If you eat in The Grande or Wonderland, you are supposed to be formally dressed. Formal now means men need a jacket. So on any given night, people are walking around in tuxes, gowns, and shorts. For the most part, the food was good. We enjoyed Jamie Oliver's, The Grande and Chop's the most. Read Less
Sail Date January 2015
We had looked forward to our cruise on the Quantum(1/11-23/15). We had booked while enjoying a cruise on the Grandeur January 2014. -The ship is beautiful, the staff was friendly and helpful, the fellow-cruisers were friendly and polite. ... Read More
We had looked forward to our cruise on the Quantum(1/11-23/15). We had booked while enjoying a cruise on the Grandeur January 2014. -The ship is beautiful, the staff was friendly and helpful, the fellow-cruisers were friendly and polite. -Embarkation and self-assist disembarkation was wonderful. The new Cape Liberty terminal is great. -The stateroom (D2) was the best designed cabin we ever experienced in our 15 cruise history. More than sufficient storage space, great shower, night light in the bathroom. The designer should be congratulated. -The warm cookie station in the Windjammer was a stroke of genius. -Momma Mia was incredible. Star water and Sonic Odyssey- good; more "performance art" than production show. The 3 guest performers were from good to great. But 6 shows for a 12 night cruise is insufficient evening entertainment. Music through out the ship was held in the evening, mostly in bar venues. Little to no music during the day. The only time we were able to listen to steel-drum music during the day was when we docked next to the Celebrity Summit. There was no Welcome Aboard show to stir up excitement of what would be coming your way during the voyage. - Communication was lacking. For example if you didn't watch the morning show the day we arrived in Labadee you did not know that the WOW bands did not work on the island. We saw a lot of passengers sent back to their cabin to get their Sea pass card. The Cruise Compass needs to supply a little more information. Since there aren't shows each evening you don't get a nice rundown from the Cruise Director staff on what's happening the next day. -Interesting note: the ship did not change to Atlantic Time but stayed on Eastern Time the whole cruise. that has its plus and minuses. As long as you can remember ship time and island time you are fine. I thought it was a plus as I always disliked the time change. -Sea Plex is a great. Bumper cars were fun. Pingpong and Foos ball were fun to play. I-Fly was great. North Star was nice but not the WOW I expected. Activities during the day were minimal. There were no guest speakers. If you couldn't entertain yourself you would be very bored. - Dynamic Dining was not a positive experience. It was difficult to obtain early reservations. Times available were usually around 9:00. Went to Chic. Silk, American Icon enjoyed all 3 but the introduction of Ipad technology to replace staff was not working. The staff was doing the best they could with the amount of staff they were allotted. The SeaPlex Dog house was tasty. Café@two70, Café Promenade, Sorrentos were good. The Windjammer even though it was packed very night due to reservations not being available for the other restaurants was very good. The staff worked hard to serve the passengers. - Overall we did have a good time but this cruise did not supply all the activities that cruising is known for. Cruising to me has always been once you are on the ship you don't have any big decisions to make; just enjoy. Trying to coordinate dining reservations with show time was not relaxing. The WOW experience was not there. Royal IQ was more a hindrance than a help. We had intended to book the Anthem while on the cruise but we are going to wait and see what changes are implemented. The cruise was not a good value, Read Less
Sail Date January 2015
We were on the Quantum from January 11 - 23rd for a 12 night cruise. Check in was a breeze, walked into the terminal and within 10 feet of me was a guy in his light blue RCCL shirt with his iPad. Took about 5 minutes and then went through ... Read More
We were on the Quantum from January 11 - 23rd for a 12 night cruise. Check in was a breeze, walked into the terminal and within 10 feet of me was a guy in his light blue RCCL shirt with his iPad. Took about 5 minutes and then went through security into the large waiting area near the stairs that led up to the ship. Had to wait about 15 minutes here and then we were on board. Simple. Walked around the ship, ate in the Windjammer and then went to our cabin at 1:30 and our luggage was at our door. Very nice! We ate dinner in all 4 main dining rooms plus Chop's, Chef's Table, Jamie Oliver's and Wonderland. Our favorite was The Grande where the service and food was outstanding. Best course we had was the wild mushroom risotto appetizer in the Grande. I got it all 4 times we ate there. Chop's was delicious and the Chef's Table was too. The sommelier at Chef's Table was funny, friendly and very knowledgable. The lobster course was delicious, cooked perfectly ( not overcooked ), tender and full of flavor. Wonderland was good but what was outstanding was the British waiter we had, Oliver, who was just hysterical. He had us laughing the entire time. BTW - our longest wait at any restaurant was about 1 minute. We pre-booked everything and had zero problems. We walked up, gave the host our cabin number and in we went. Also, the service was slow in only one restaurant, American Icon, otherwise it was spot on. We had drinks each night in either the concierge lounge on deck 12 ( back of the ship) or the Diamond lounge on deck 4. Both were very crowded but the waiters were hustling and we met several very nice couples. Afterwards we went to Vintages and had a glass of wine. Beautiful bar. Two70 Cafe was our favorite for breakfast and lunch along with the Windjammer. I loved the roast beef on the roll with horseradish and mustard - delicious. Two70 was very unique. The view of the ship's wake is just beautiful and the roboscreens were cool. We enjoyed the daily shows on these screens featured every hour on the half hour. The abstract one was my favorite. We saw Starwater in two70 and it was just spectacular. We also went to the virtual concert featuring Santa Fe and the Fat City Horns. Nice. We danced in two70 but did most of our dancing in the Music Hall, where they have live bands. We rode NorthStar 3 times and it was very enjoyable. There will be lines there but it is worth the wait. While at sea the NorthStar goes up and then out to one side and then down. In port it is only allowed to go straight up. Loved the bumper cars, loads of fun. iFly was cool to watch but didn't do it, same with the Flowrider. As you can tell we loved the ship. This was our 36th cruise, most on RCCL (20), but also a few on Celebrity (8), 3 on Regent, 1 on Disney, 1 Holland America and 3 on Princess.   Read Less
Sail Date January 2015
just back from a nice carribean cruise on the quantum; first the positives; 1; the ship is beautiful; 2 our interior stateroom was lovely, plenty of room ,great storage and super virtual balcony; 3 the show mama mia was again super; now ... Read More
just back from a nice carribean cruise on the quantum; first the positives; 1; the ship is beautiful; 2 our interior stateroom was lovely, plenty of room ,great storage and super virtual balcony; 3 the show mama mia was again super; now ,the other side which we knew was coming over 6 months ago; the dynamic dining was not dynamic; we couldn t get our dinner times online, restaurants and showtimes we wanted; after we booked what was available and not good, rccl canceled have of them and told to rebook; we tried again and some times were worse; we then called a rccl agent and they could not do any better ,so they advised us to make changes on ship; we did try after 2 days and made restaurant changes, but most times not available except for 5:30 or 9; not good; between dinner, shows and back to ship late this was very poor and disappointing; next we found the use of tablets for info from staff useless, because they could not answer the question unless it was in the tablet; such as, what are some good beaches ; where is the pointe du bout ferry? they did not know; fortunately we always do research before a trip, but a little extra knowledge always helps; staff not always friendly; we were told to go to the tourist center there; there were no port talks before the port except for san juan; the entertainment was a little strange in 2 shows, but interesting; we definely prefer traditional dining times, showtimes as in the past and shows that make better sense than sonic odyssey and starwater, but they were entertaining; overall still an enjoyable cruise but we will always go with the traditional dining and showtimes; Read Less
Sail Date January 2015
Where do I begin. Firstly my husband and I consider ourselves rather experienced cruisers and typically have a positive outlook on everything in general. We were looking forward to this cruise with great expectations as set out by RCCL. We ... Read More
Where do I begin. Firstly my husband and I consider ourselves rather experienced cruisers and typically have a positive outlook on everything in general. We were looking forward to this cruise with great expectations as set out by RCCL. We love being on the ships and enjoy the ships as much as our ports of call. The Quatum of the Seas did not deliver. This was a floating fiasco from the start with two exceptions. The good 1. RCCL had to purchase the rights for the full 2.5 hr Mama Mia entertainment. This was very well done. We greatly enjoyed this show so much so that my hubby was even dancing as we left!!! And in the 270 room ... The day show and night shows were simply amazing. If you are a tech geek you will especially enjoy researching what goes into these computerized shows. Simply amazing.. 2. The room is as expected just newer and better bathroom layout and size. My hubby is a good 56" across his chest and can never get a good shower but this time he fit. Also the storage was wonderfully done. A lot of drawers and storage on either side of the bed. We didn't have to dig or bend down too much to find what we needed The bad There is actually too much to write so I will do an overview. 1.The Royal IQ app..did not function as required so managing our reservations and booking was impossible via iPad. The tv system also was a failure 2.All dinner reservations were cancelled and or rebooked for different times somehow once we boarded. (As I check and print everything off just in the event of such failures so we were forceful about being accommodated as we had my printouts. Most everyone we spoke to had issues with their reservations 3. Boarding was a nightmare, even with status everyone showed up early and pushed violently all the way to our room. Once there we were safe! 4. Elevators constantly broke down 5. This is the only cruise ever that we can say that ALL staff were rude and not accommodating at all this includes the stores, restaurants (free and purchased ) and the customer service and the crown and anchor folks. Truly we are happy people and love to see the best in everything but they were clearly struggling. We left one restaurant as the waiter was so rude as he took our order and we waited one hour and the food just never came....we spoke to the manager who said he would make it right and took out order again and we waited another 30 mins and then left as there was so sign of our waiter or that manager again! 6. the ship shook so much for most of the trip , one night I actually fell out of the bed from the vibrations. We had to put glasses in towels and bottles on the floor so they would not fall during the night and rattle. We we on the 12th floor aft. Something was wrong with the asipods no doubt. And we saw divers in San Juan at the back of the ship but no mention during the cruise of any issues 7. room service has a cost of what they told us "hot" food which made no sense but as an example I could get tea or coffee free but eggs would cost $2.75 each but toast were free?! Also you had to call. The tv didn't work to order as it was intended as there was no paper to hang on the door 8. my hubby usually buys me some gold and/or diamonds on the ships as a souvenir for instance on the inaugural of Oasis he bought me Sofia Fiori 1.5 carat Victoria gold ring...beautiful!!!!..this cruise we could not get any service And there was a Sofia Fiori trunk show....my hubby asked to speak to the manager of the shops and she said that we were not typical of the people who spend much money and the sales people need to make a quota each day. Here was my hubby with over $10K in mind to spend and we left with $0. First time ever. I was not happy but didn't blame him 9. North Star ,...we waited in line twice. Once for up to 45 minutes to be sent away each time. Why? Because the North Star does not function in extreme weather. We left New Jersey it froze and in the south ..it was too hot! We saw a group get stuck and they were up there for at least 30 mins. We just got tired for standing in the sun so we left 10. booked iFly and you are given a window of 1 hour to show up and wait your turn my husband waited over 1.5 hrs and then gave up waiting 11. Smokers..they get some sort of ledge outdoors to smoke while underway. It is outside but since we had a balcony we wanted to sit on our deck but could only smell smoke. It was horrific and we are non smokers and we were never told of this "feature" upon booking. So beware. 12. This is the 1st cruise where most of the people ..meaning other cruisers were not real happy types. We usually chat up folks in elevators or by the pool or in line ups for pictures but this is the first cruise we leave with no new friends! Folks were cranky ! 13. We were watching the bionic bar and some combo of drinks was requested and somehow the drink lid did not close and it flew everywhere and got my husband (I hid behind him). He was full of sticky mix and had to go to the room to clean up. Again no crew was present to apologize or anything. We even went to speak to customer service who said "sorry!" That's it. Not even any chocolate covered strawberries to make us feel better 14 pictures. Usually we purchase as they are so well done. This ship was not able to handle the production of the pictures. We ordered 3 days in and were told to go see them on the last day at 8am for pick up! The day we get off the ship....they also could not process any request for smaller or larger than the 8x10 size and there were no frames that said quantum of the seas available...this was day 3! 15 paid dining. Beware chops grill has a view of the life boats. Ridiculously poor service. We left before the meal was over as my husbands Neal came right away and mine now until he was done eating and mine was cold! The hot tea was cold.....we didn't stay for desert. Asked for refund and was denied 16 since I don't drink we get the package with the drink cup. There were no drink cups until we got to San Juan. So for 4 days we were going from bar to bar to get water in small bottles and small glasses of ginger ale.....we've since tried to get a credit but to no avail. This was no excusable frankly. By day 3 wee were tired of this, since I drink a lot of water and the ordered the water package which typically you get Evian delivered to your room and they were out! Lose lose lose. 17 disembarkation was flawless as we decided to keep our luggage and leave on our own something we've never done and assumed there would be problem there too! I could go on and on. These may seem like silly little things but that's what makes or breaks the experience at least for us. It's all in the details I realize he ship is going to Asia but they are building a replica and we will never go on this class again. We are currently booked for Oasis as they will make it all good again!! Read Less
Sail Date January 2015
The positive stories about Quantum of the Seas are a bit rare on Cruise Critic. If not everything is as usual, it's not good! Quantum of the Seas is a gift to us being positive about trying something new and exciting based on ... Read More
The positive stories about Quantum of the Seas are a bit rare on Cruise Critic. If not everything is as usual, it's not good! Quantum of the Seas is a gift to us being positive about trying something new and exciting based on today's technology. We have been at the 12 Nights Southern Caribbean Cruise from Cape Liberty, Bayonne, January 11 to 23, 2014. (We were also on the 8 Nights Transatlantic Maiden Voyage from Southampton to Cape Liberty, Bayonne, November 2 to 10, 201). We acknowledge, that there are things that can be done better, but our very clear impression is, that work is in progress with the problems, and many of the problems we experienced at the TA Maiden Voyage have now been solved. To introduce something new - to be the pioneer is always risky, but daring to risk is very brave. If no one dares nothing new happens. For our cruise we tok a taxi from Manhattan to the Cruise Terminal. There was a lot of traffic towards the terminal in Cape Liberty - it took about 15 minutes to get to the baggage check in, but then the luggage handling was fast and smooth. After a few minutes, there was a free agent for check-in - it took about 5 minutes with paper work and health questions. Then straight through security check, and aboard Quantum of the Seas after another 15 minutes and no waiting. Friendly and welcoming staff. The cabins (Superior Ocean View Stateroom with Balcony ) are lovely, and a bit bigger than for other RCCL ships. The service in the cabins as always top notch. There are two large closets, big shelves above the beds and some drawers. Fine with storage space,. The internet now works perfectly (free on this trip) - we streamed TV and were on Facetime with family at home. two70, ia a lovely place - living room by day, and transforms to an entertainment center by night, seamlessly blending live performances with cutting-edge visual technology using Vistarama and RoboScreens. Impressive shows, especially Mamma Mia and Sonic Odyssey in the Royal Theatre and Starwater in two70. Lovely decorated public areas like The VIA, nice decor, stylish and modern design. We had not booked tables in the restaurants before the cruise (some problems with the reservation system). Most reservations were made with Royal iQ App as well as some at the entrance to the restaurant. Most evenings we did get the time which suited us, and we saw no queues at the entrances to the restaurants. Basically, we really liked the concept Dynamic Dining - being able to choose from several restaurants and could choose the time that best suits. All restaurants have many dishes to choose from and every night is an extra 'daily menu' embedded in the menu card. There are still challenges to Dynamic Dining to function optimally - management's focus should be on getting the reservation system work better. So will the restaurants' capacity also be better utilized, and it will spread to more satisfied employees and therefore happy guests. Are you innovative set, we highly recommend a holiday with Quantum of the Seas.   Read Less
Sail Date January 2015
Embarkation was steamlined and quick. We were late getting to the boat due to an accident on the expressway. The boat is beautiful. Captain Gus decided we needed to go slow and hug the coast due to the approaching storm. We had to miss ... Read More
Embarkation was steamlined and quick. We were late getting to the boat due to an accident on the expressway. The boat is beautiful. Captain Gus decided we needed to go slow and hug the coast due to the approaching storm. We had to miss Puerto Rico. The first night we went to American Icon. I had prebooked all our reservations. The hostess said we didnt have reservations. The computer system and the restaurants reservations dont't always match. She wrote down all our reservations in her system and told us we should go by that. All but two matched what I had prebooked. She sat us right away. It was this way throught the trip. Even though sometimes the host or hostess looked perplexed they never let on if they did not have us booked. We never had to wait. Jamies Italian was magnificent. We went there twice and wanted to go for lunch but we were done with food. We never ate so much on any cruise. Too many freshly made cookies. Two 70 was great for lunch. Awesome salads and sandwiches. Chops was very good. Enjoyed Americon Icon for breakfast and dinner. The Grande was okay. I didnt care for the choices. Silk was not very good. We know improvements will be made. The crew was very good always cracking a joke about "The Smart Boat" . Our cabin steward Andrian was fantastic. We came back to snow storm and our bus was delayed three hours. Wish the boat terminal had a little better accomodations for people who have to wait. We booked The Anthem next year for 12 nights. Cant wait!!!!   Read Less
Sail Date January 2015
This ship is amazing! My husband and I have been on seven cruises all with RC. We've enjoyed all of our cruises but prefer the newer ships and activities. Quantum is our favorite for many reasons, to name a few: by far best Jr. Suite, ... Read More
This ship is amazing! My husband and I have been on seven cruises all with RC. We've enjoyed all of our cruises but prefer the newer ships and activities. Quantum is our favorite for many reasons, to name a few: by far best Jr. Suite, phenomenal staff, ports of call, shows (Mama Mia, Starwater and Sonic Oddessay) and activities (ifly, bumper cars, solarium and the Northstar). Getting onboard took a little longer than we expected due to the amount of guest who didn't completed the set sail pass electronically at home prior. Once we got on board the ship has that wow factor. We were able to go to our room where one of our sea pass cards was waiting. The other along with our wow bands were waiting in our room. The wow bands are nice for going to the pool but we still carried around our sea pass card for everything else. We tried all the complementary restaurants which were fantastic. There are still a few kinks for RC to work out regarding the dynamic dining but it has some fantastic potential. Our favorite dining experiences were at Costal Kitchen, Silk and American Icon Grill. We also went to Wonderland which is a must. The food, dining room, and staff were so unique. I loved that our waiter ordered food for us because the menus is so unique which really made the experience all the more special. There were six ports of call on our twelve night cruise we did a shore excursion at each port (island tours, swimming with dolphins and a cave tour). All of our tours went smoothly and were coordinated well via RC. We had one excursion that got us back to the ship after it was supposed to leave, and the ship waited for our return. The shows onboard are all a must see. I recommend just like for dinner make reservation plan before you get on board the ship. It will make your cruise go smoothly like ours did and you don't have to worry about it once onboard. Sine we both have iPhones having the royal iQ app made it easy to know what we were doing when everyday. I look forward to the entire cruise compass being available this way. Disembarkation was easy but we did the early departure and carried all of our luggage off because we had a ten hour drive home. Overall we love the ship and can't wait to book Anthem once we can book in October 2016 (we have a RC cruise booked to Dubai in January 2016). Once Ovation of the Seas is available we will cruise on her too. Something I really appreciate about RC and especially on this cruise (note it's only Quantum's 10th sailing) is that they take constructive criticism very seriously and we saw some changes made based in guest feedback while aboard. The most frustrating thing for us was some of the older guest who complained extensively because this ship is so different. It is a smart ship that is heavily technology driven. It's also one of the most Eco friendly ships. We loved it and would recommend it to anyone! Read Less
Sail Date January 2015
Don't know why only about 40 percent of past cruisers have given the Quantum this low rating. Four is us rated it around 75-80 percent. Had a great cruise. Balcony stateroom was large with tons of storage space; shower was roomy ... Read More
Don't know why only about 40 percent of past cruisers have given the Quantum this low rating. Four is us rated it around 75-80 percent. Had a great cruise. Balcony stateroom was large with tons of storage space; shower was roomy compared to all other cruises that we had. Food was very good compared to other cruises. Only ate at complimentary restaurants; Loved the Grande--lobster and beef tenderlioin was excellent. Prime rib and rib eye steak in Chic and Americav Icon was delicious. Chinese food in Silk was only ok. Windjammer (buffet) had 10-15 stations and had seafood dinners two of the nights. Entertainment was very good--Momma Mia was better than Broadway. Horizon 5-piece dance band at the music is great. Sea flex is great--bumper cars, tramporine; roller blading; and other activities. North Star, ifly, and flow rider were exciting to try. Solarium (covered glass area) had lots of chairs and 4 hot tubs. Best advice--0n such a large ship, you need to schedule your dining and entertainment activities prior to your cruise.   Read Less
Sail Date January 2015
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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