7 Royal Caribbean Quantum of the Seas Cruise Reviews for Repositioning Cruises to Transatlantic

This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined ... Read More
This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined and it never felt like it was making my life better (I am a tech guy from Silicon Valley, btw) but was acutely tuned to making more money for RC. Bright spots: -The cabin was great. Intelligently designed, comfortable and a pleasure to be in. -The outside dinning area on the fantail was rarely crowded and offered wonderful views. -The adults-mostly Solarium was a favorite hang out. -Watching "the Hobbit" on the giant screen, bundled up from the cold with the swimming pool water crashing from a light roll was remarkably fun and totally memorable. -Having a multitude of things I could do and almost none I had to do. -A proactive approach to encouraging everyone to wash their hands - the single most effective action to prevent spread of norovirus or other illnesses. -Hot Spice!, the Caribbean and reggae band. These guys were seriously good performers. Dark spots: -The drink package options were confusing on the website and confusing to bartenders. There were different interpretations in different places. -The supposed 'high-speed" internet wasn't but was expensive, slow and the source of the most complaints I heard. -The app they want you to use for everything is worthless. -The difference in food quality between the Windjammer cafeteria and the complementary restaurants was minimal. Service at those restaurants was very uneven and it was nearly impossible to get a second glass of wine before your entree appears. We didn't try any of the for fee places because, frankly, I live in San Francisco and can walk 3 blocks for better restaurants than they have. I'm not going on a cruise for the food. Total ripoffs: Beware the cell phone service that magically appears when you are at sea. Without giving you the option to decline you are connected to an ATT plan and if someone happens to call you it's billed @ $6/min. I wanted to take this cruise because it was a way to sail across the Atlantic for the start of a long trip in Spain. For that it was great and memorable. I discovered I'm an outlier in the cruise community though. For most people I talked with the cruise itself is the destination. I found RC obtuse to deal with prior to boarding and never felt like I got good information or advice about decisions like the drink packages. Most folks I encountered on board were veteran cruisers and more familiar with the ins and outs of the game. I was not which left me unaware of much more I could have taken advantage of and at a loss to even know what to look for. Finally, I wish we could have spent more than a few hours at each of the ports we visited. I'm not much impressed with Royal Caribbean even though I hear they are one of the best in the business. They seem to severely limit the authority of their on-board officers and managers to actually manage the operation and to be highly concerned with maximizing the per-passenger revenue. The fact I keep coming back to that point illustrates it's persistent presence. Read Less
Sail Date May 2015
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, ... Read More
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, staff on board quietly and openly admitted the Quantum was rushed & not fully serviceable, one worker wishing not ot named or quoted said Meyer would have preferred to finish her in situ. How so you ask, well firstly Getaway sailed with approx twelve hundred guests, clearly identifying the risks of a fairly new crew with a newish class, it worked well without queues or bumping into everyone else, in fact a perfect learning curve for everyone including the army of contractors that were debugging the vessel. The RCI approach was more bullish most would say greedy with little regard for its customers on a vessel that was more challenging for its constructor. So they on its maiden the decision was to fill it almost to capacity &proceed with the ambitious entry into service schedule with a vessel that was not fit for purpose, hardly professional. Cruising is a relaxation for us, we wish to escape, Phones, E-mail & everything bad the internet has become, sadly those who demand these feature were mostly disappointed for the cruise duration. I can’t recall queuing to the degree I did on Quantum ever, Embarkation, disembarkation, customer services, for numerous cabin problems six times, basic cabin housekeeping essentials, daily accounting errors thirty one in total, duplication of statement entries eight in total, had we not monitored our daily account entries we would have had account overcharging of £767.40 or $1200 over eight days. I just wonder how many didn't check & were ripped off. The early identification that all was not well with Vessel, Crew, Passengers, Rooms, Systems, Technology, Food, Room TV & Media & Entertainment conjured up a RCI sorry of £192/$300 state room credit, whilst pacifying those who saw it as a sweetener, the more aware saw it as a tragic acknowledgement from RCI for a dismal mistake that really did not cover the ordeal everyone suffered. The usual twenty five percent of a future RCI cruise made its appearance, but by then the damage was already done…… Later sweeteners followed in the form of flexible or none existent bar charging then suddenly all Films & Porn viewing becoming free of charge, this remained for the cruise duration. I paid for the expensive AI drinks package, which under better seas conditions would be worthwhile, however to maximise on the value your would need to be an alcoholic. The Spa Suite was a feature we paid dearly for, the facilities were poor & mostly not available due to so many people using the facility. Our view is nine ceramic hot lounge beds a wet Sauna & dry Sauna and a shower cubicle hardly constitute or make a Spa-Suite, its a rip-off so best avoided Weather can’t be controlled & the N Atlantic mid winter is no place for a ship with a bottom like a barge to be. I rather enjoyed everything the N Atlantic threw at her, pitching was as expected but she did role, a lot. During a presentation on the last Sunday the skipper shrugged off the rolling, claiming a four degree of role is within design expectations, it may well be, whilst I don't mind clinging to the bed, indeed is quite good fun, most didn’t enjoy it. The manner in which the skipper put down the person who posed the question was not in the least professional. I can tell you the Norwegian Getaway on its TA encountered higher winds and shorter, deeper & longer swells came through its TA providing a far more comfortable ride. This has become a bit of a diatribe, so I won’t mention fine detail of the total failing of the WoW Experience, Dynamic Dining, Waste of space Magenta Bears, Poor Menus offering food that did not meet the mark, Useless Technology, Failing Robot Bars, Smashed 270 upper light areas caused by Rubbish Robot Screen technology, N Star queues for nearly three hours, No Ice Cream, (this is a US Vessel) The disaster that is Windjammer, filthy, Queues for every restaurant, every night, whilst fifty percent of covers remained unoccupied, pre-booking that meant nothing in reality. Importantly the fact RCI tried to cover many points but failed dismally through sheer greed and inexperience. She may be heading to the Caribbean & later the Far East; one can only imagine without change that those markets are less discerning.   Read Less
Sail Date November 2014
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see ... Read More
We are in our early 60s, Diamond members, and usually take three to four cruises per year on Celebrity or RCL. Our trip began with two nights in London where we walked and walked and walked since the weather was perfect and we hoped to see as much as possible on foot. After taking the early buss to Southampton, we eagerly and patiently awaiting our turn to get onboard this magnificent new ship while listening to people angrily complain about the chaotic embarkation process. Imagine our surprise when we received a letter the next day saying we would be compensated with a $300.00 OBC, along with a 25%PP FCC for RCL's failure to provide their promised "high tech" embarkation. We felt blessed that RCL would do this and looked forward to the rest of the cruise believing it would provide a WOW experience as promised. What a disappointment this trip was. I can truly say if this had been our first cruise, I don't believe we would ever cruise again. The food in the Windjammer was inconsistent. For two days my husband was told they had no cream for coffee. Ice and water machines were located in an inconvenient place, toast was made by one person feeding in single slices, eggs cooked to order took 10 minutes, and tables were frequently left uncleared. We did enjoy dining in Silk and American Icon Grill along with the cafe at 270 but 270 also ran out of certain items towards the end of the trip. We did enjoy seeing Mama Mia, it is not to be missed. Starwater was amazing..we saw it twice but the other "guest entertainers" were average. There was not much else to do during the day: one lecture by the captain, the usual trivia and dance instruction but no live music anywhere on the ship until after 5:30pm. I can understand this during a port intensive cruise but this was a TA. Parts of the ship were stunning, especially on deck 5 leading to the back room, 270 where Starwater is performed. I found other parts to be dark and gloomy with no view of the outside sea. Quantum was not the ship for me but I'm sure others may love it. That's the beauty of cruising. There is something for everyone.   Read Less
Sail Date November 2014
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all ... Read More
This is our 4th TransAtlantic and our first inaugural cruise. We went with an open mind and a good amount of patience as we did not expect everything to be smooth. We were not disappointed as things definitely did not go smooth. It all started with the weather as we had several days of rocking and rolling. The ship seemed to take it all well but the poor weather cancelled or postponed a lot of activities. First what we liked: The ship is generally finished and shows well. It is well laid out much like the Solstice class ships for the sister brand Celebrity. It handles the crowds well. Stateroom: We had a D3 balcony on deck 13. It was roomy with lots of storage space and a nice bathroom. The shower set-up is one of the best I've experienced in over 15 cruises. The balcony was a good size and had two chairs, footstools and a small table. One negative is the HVAC system could not be controlled well from the room. We and others were all complaining that we could not lower temp below 71.6 degrees. This may be a start-up issue but RCL will need to address before warm and muggy Caribbean. Deck 13 is below pool deck and had some noise issues. For more quiet, I would book a cabin deck 12 or below. Crown and Anchor: New on this ship was that the loaded daily drinks for the various Crown and Anchor levels (We got 3 per day for Diamond) on you cruise card/wrist band. This allowed you to get a drink at the various bars without having to go to a specific lounge at 5PM. Soda Card Upgrade: They had the new Coke Product machines throughout the boat so if you had the glass that went with the soda package you could go up to the machines at anytime and avoid the bars just to get a soda. Big Big improvement. Of interest is that the machines would only give out drinks to the package glass. How it could figure that out I will never know. Momma Mia: Fantastic full production. Jamies Italian: Of the 18 or so food outlets, this was the one that stood out. Very good and tasty Italian fare. TWO70 Venue: Think IMAX meets Cirque del sole with a sprinkling of Robots, add in great sound with singers and dancers and you have a wonderfully unique venue and shows. When it all works. Some first cruise up and downs but this will be a fan favorite of this ship and has great upside. Ships Staff: Everyone was pleasant and tried hard to make it all work with a smile as they were learning the new technology on the fly. Final Highlight: Coming into NYC at dawn on final day with fire boats spraying water as we go past Statue of Liberty while Frank Sinatra was singing New York New York. What could be finer!! NYC skyline at dawn was breathtaking. What needs work: Dynamic Dining: There is no main dinning room so in that way cruising on the Quantum IS different. I would definitely recommend booking on line before you board as you will find the good outlets with no availability once on board. This new approach makes co-ordinating reservations with friends difficult. Especially friends you meet on board. The venue themselves all seemed nicely designed but the food all seemed to taste the same from place to place. Also the menu options, at least on this cruise, were somewhat limited. The one exception was Jamies Italian which was excellent. Coastal Kitchen, RCL's version of Celebrities "Bleu" is for suite guests and pinnacle level guests only. Unlike "Bleu", the menu is the same every day which is a negative. Also Jr. Suite customers can only eat dinner while the upper level suite and Pinnacle guests could also eat breakfast and lunch in the venue. I suspect this will change over time. High Tech nature of ship: The Quantum is a leading edge technology ship. When it works, much of it has the desired WOW factor. But on its first cruise it did not all work and when it doesn't work, the whole experience breaks down. So for the next few cruises everyone needs to keep this in mind and have patience as they work out the bugs. Examples of breakdown on this cruise were iPad breakdowns and learning curves when checking in, lost dinner reservations, Bionic bar breakdowns, one of the TWO70 experience robots broke, and the Northstar did get stuck one day stranding some people for a short period. TranAtlantic Entertainment: In comparison to previous TA's on RCL and Celebrity, daytime activities were minimal and I actually found myself bored on a couple of days. No midday shows, no midday movies, no Talent show, Quest, Liars club, cooking demos,pool games etc. The live music options were generally limited to after 5. No guitar player or atrium live music to enjoy the day. Evening shows and performers were fine and even great in Two70 and Momma Mia but for a TA it needed more. We did not do the skydive simulator, flowrider or the bumper cars but heard generally good reviews of those features. The Seaplex is a full sized gym and will offer many guests lots of enjoyment. Final Comment: The new terminal at Cape Liberty is finished and worked well. Plenty of cabs and shared rides to Newark. By carrying luggage ourselves off the boat we were at Newark and thru security by 9:30AM. So all in all, not the best TA we have taken but the weather certainly contributed to that. In general, RCL should be credited for trying new ideas. I am sure they will work out the bugs but it might take a few cruises.   Read Less
Sail Date November 2014
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of ... Read More
I was on the maiden voyage and it was a "Wow" experience all right, but not what USA Today reported in today's glowing review. From the 2-3 hour wait to get on the ship due to the total technological breakdown of Royal's high-tech "Smart Check-In" system, to the double-booking of our room, the failure to deliver luggage, the malfunctioning of almost every single aspect of the ship itself (the safes and fridges that couldn't be unlocked, the always out-of-service elevators, the ovens and toasters and Coke machines and ice cream machines that worked sporadically, the room air conditioning that couldn't be controlled, the new "smart" technology that made dinners last for hours, the long lines for every single thing on the ship), the piles of construction materials on our balcony and throughout the ship, and the hour and 1/2 disembarking process, this cruise was an unequivocal catastrophe. You expect some things to go wrong on any voyage, but not for most things to go wrong. Even before the cruise, hours were spent trying to get reservations for the new Dynamic Dining program, only for them to be lost before we boarded. Nothing I'm reporting was unusual: we heard story after story of similar - and worse - experiences from other passengers. The next-to-last paragraph in this article is laughable at best and quite the opposite of what happened on the maiden voyage. To give Royal their due, Quantum is undeniably beautiful. The crew, understaffed as they were, was hardworking and patient. Royal refunded a proportion of each stateroom's cost and all charges for the wifi that didn't work, and they offered a 25% future cruise discount. It was the least they could do after putting thousands of passengers on a ship that was not ready to sail. Read Less
Sail Date November 2014
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the ... Read More
From WOW - The build-up - to UGH - The reality, starting off with the problems of online booking for dining etc and the horrific check-in at Southampton - to WOW - Entertainment incl Mama Mia, the iFly and North Star - to UGH - the problems inc lack of response from the Guest Relations (the door between the balconies - the door was repaired (so it could be locked and stop slamming all the time) - after 4 visits and 1 phone call on day 5! - no sugar free ice cream. The list goes on and on. The final straw was that we had booked the Manhattan Tour with airport drop off and when we received the tickets the enclosed letter informed us that if we wanted to do that tour we would have to carry our own luggage off the ship at 7.30am. After checking this 'advice' was confirmed by the Shore Excursions Manager as well as the Hotel Director. After having been away from home for 10 weeks and my wife recovering from spinal surgery that was not an option. A phone call from the Shore Excursions Manager told me to carry our own luggage or cancel the transfer! We cancelled the transfer. This was the most frustrating cruise I have ever been on and the first and only time I have looked forward to disembarking from a cruise ship. This is not the first Maiden Voyage that we have sailed on - the last one was very smooth and well organized. While technology is fine (when it works) I do hope the RCCL will bring back the concept of looking after their passengers on the Quantum of the Seas and not leave everything to the WOW factor of technology. Read Less
Sail Date November 2014
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take ... Read More
We were so excited to be the first on this Maiden Voyage on Quantum of the Seas. We were so excited about this long waited trip. We booked one balcony and one inside virtual cabin they are on same deck only 10 cabins away so we could take turn to take care of our 84 years old mom and 80 years old aunt. On embankment day I checked online again, everything was set, same cabins, nothing changed. We took the National express bus from London to Southampton, it was such a fun trip with stunning fall foliage views of the country side south of London. As the bus turned to the last stop at Southampton the driver pointed to us the Quantum of the Seas ship sitting at the port. Everyone on the bus were QT cruisers so we all yelled out loud "she is a beauty". Check in was such a mess. Many people already talked about it so let me move on. When we got to our cabins, the balcony was okay with cards in the envelope and wrist band found on the table. My brother and I went to the second cabin and found out someone already in there. We went down stair to customer service waited in a long line then after 1/2 hour wait we talked to someone. She told us that our cabin were moved to different deck. I was disappointed since I need to be close to my mom but they said nothing they could do. We went to the new cabin (deck 10 front ship while my mom cabin was deck 8 back ship), found no card. So we went back to service desk again, waited for 45 mins (the line kept getting longer) then the lady made new key for us. I raised my concern about our bags as they were al tagged with old cabin number, she assured me that "your bags will arrive at the new cabin, trust me". Well, it was not the case. The bags went to old cabin. It was not a good start but we tried to put it behind us. The ship is beautiful, elegant, spacious. I love the artworks. The lunch buffet was excellent with so many choices. The drill was messy as we gathered at one restaurants like a sardines in a can and we actually didn't see much of the demonstration. Our first dining was at the silk, it was okay, some good some bad depends on personal taste. But I found the menu is very limited. Mama Mia was a first grade show. it was so good. Starwater was also good but it was not nearly as good as blue planet from Allure of the Seas. The most talk about 270 is just okay to me. Although all the computerized, robotic visual effect is stunning, I believe they all were overdone to the point that I don't appreciate the beauty of it anymore. They were unreal to me. second and third days the seas were rough. One night I walked around the ship and it was so empty. I guessed many people stayed in their cabins struggling with the seasick? Fortunately, the weather were much better the following days. The energy was back on with full of activities. In general, there are good and not so good but I understand that problems for the very first trip is unavoidable. Overall it was a good trip, not as good as I expected. I would grade it a B may be B plus. I love the artworks, don't care about the robot bartender, the Ipad check in at embarkment and at customer desk. The 270 has too much technology which I found too mechanical and lack of soul. The service, depending on which one was good and bad. Our rom service guys were excellent. Most staffs were friendly and they tried their best to provide good service. They always smiled to you, asked you how were your days even we just walked by them or saw them in the hall way, so that is a big plus. EXCEPT ONE ASIAN GUY (we are all Asians) who worked for the collectible art section close to the 270, he was not friendly to us. We walked by him 3,4 or more times every day and not once he said hello or smiled to us. One time I looked directly to him with a smile and he turned his face away. I asked my brother and he said the same thing. Asian guy was rude to Asians? why? Now last but not least: the dynamic dining, in my opinion is not good. I found that we in fact had lesser choice when you already in the restaurant you choose to dine. I missed the traditional dining with the bond with the dining staffs, the neighbored diners that you see every evening. I would love to go back to Quantum of the Seas only if they bring back the traditional dining. The new dynamic dining is not for me and I HATE IT. I know it is not going to happen so until then so long Quantum of the Seas.   Read Less
Sail Date November 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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