RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, ... Read More
RCI were far from professional with the rushed entry into service of Quantum. Having experienced Norwegian Getaway’s Trans-Atlantic maiden in January the differences we’re clear for all on board to see & experience. Meyer Werft, staff on board quietly and openly admitted the Quantum was rushed & not fully serviceable, one worker wishing not ot named or quoted said Meyer would have preferred to finish her in situ.
How so you ask, well firstly Getaway sailed with approx twelve hundred guests, clearly identifying the risks of a fairly new crew with a newish class, it worked well without queues or bumping into everyone else, in fact a perfect learning curve for everyone including the army of contractors that were debugging the vessel.
The RCI approach was more bullish most would say greedy with little regard for its customers on a vessel that was more challenging for its constructor. So they on its maiden the decision was to fill it almost to capacity &proceed with the ambitious entry into service schedule with a vessel that was not fit for purpose, hardly professional.
Cruising is a relaxation for us, we wish to escape, Phones, E-mail & everything bad the internet has become, sadly those who demand these feature were mostly disappointed for the cruise duration.
I can’t recall queuing to the degree I did on Quantum ever, Embarkation, disembarkation, customer services, for numerous cabin problems six times, basic cabin housekeeping essentials, daily accounting errors thirty one in total, duplication of statement entries eight in total, had we not monitored our daily account entries we would have had account overcharging of £767.40 or $1200 over eight days. I just wonder how many didn't check & were ripped off.
The early identification that all was not well with Vessel, Crew, Passengers, Rooms, Systems, Technology, Food, Room TV & Media & Entertainment conjured up a RCI sorry of £192/$300 state room credit, whilst pacifying those who saw it as a sweetener, the more aware saw it as a tragic acknowledgement from RCI for a dismal mistake that really did not cover the ordeal everyone suffered. The usual twenty five percent of a future RCI cruise made its appearance, but by then the damage was already done…… Later sweeteners followed in the form of flexible or none existent bar charging then suddenly all Films & Porn viewing becoming free of charge, this remained for the cruise duration.
I paid for the expensive AI drinks package, which under better seas conditions would be worthwhile, however to maximise on the value your would need to be an alcoholic. The Spa Suite was a feature we paid dearly for, the facilities were poor & mostly not available due to so many people using the facility. Our view is nine ceramic hot lounge beds a wet Sauna & dry Sauna and a shower cubicle hardly constitute or make a Spa-Suite, its a rip-off so best avoided
Weather can’t be controlled & the N Atlantic mid winter is no place for a ship with a bottom like a barge to be. I rather enjoyed everything the N Atlantic threw at her, pitching was as expected but she did role, a lot. During a presentation on the last Sunday the skipper shrugged off the rolling, claiming a four degree of role is within design expectations, it may well be, whilst I don't mind clinging to the bed, indeed is quite good fun, most didn’t enjoy it. The manner in which the skipper put down the person who posed the question was not in the least professional. I can tell you the Norwegian Getaway on its TA encountered higher winds and shorter, deeper & longer swells came through its TA providing a far more comfortable ride.
This has become a bit of a diatribe, so I won’t mention fine detail of the total failing of the WoW Experience, Dynamic Dining, Waste of space Magenta Bears, Poor Menus offering food that did not meet the mark, Useless Technology, Failing Robot Bars, Smashed 270 upper light areas caused by Rubbish Robot Screen technology, N Star queues for nearly three hours, No Ice Cream, (this is a US Vessel) The disaster that is Windjammer, filthy, Queues for every restaurant, every night, whilst fifty percent of covers remained unoccupied, pre-booking that meant nothing in reality.
Importantly the fact RCI tried to cover many points but failed dismally through sheer greed and inexperience. She may be heading to the Caribbean & later the Far East; one can only imagine without change that those markets are less discerning.