2 Royal Caribbean Quantum of the Seas Cruise Reviews for First-Time Cruisers Cruises to Transatlantic

This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined ... Read More
This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined and it never felt like it was making my life better (I am a tech guy from Silicon Valley, btw) but was acutely tuned to making more money for RC. Bright spots: -The cabin was great. Intelligently designed, comfortable and a pleasure to be in. -The outside dinning area on the fantail was rarely crowded and offered wonderful views. -The adults-mostly Solarium was a favorite hang out. -Watching "the Hobbit" on the giant screen, bundled up from the cold with the swimming pool water crashing from a light roll was remarkably fun and totally memorable. -Having a multitude of things I could do and almost none I had to do. -A proactive approach to encouraging everyone to wash their hands - the single most effective action to prevent spread of norovirus or other illnesses. -Hot Spice!, the Caribbean and reggae band. These guys were seriously good performers. Dark spots: -The drink package options were confusing on the website and confusing to bartenders. There were different interpretations in different places. -The supposed 'high-speed" internet wasn't but was expensive, slow and the source of the most complaints I heard. -The app they want you to use for everything is worthless. -The difference in food quality between the Windjammer cafeteria and the complementary restaurants was minimal. Service at those restaurants was very uneven and it was nearly impossible to get a second glass of wine before your entree appears. We didn't try any of the for fee places because, frankly, I live in San Francisco and can walk 3 blocks for better restaurants than they have. I'm not going on a cruise for the food. Total ripoffs: Beware the cell phone service that magically appears when you are at sea. Without giving you the option to decline you are connected to an ATT plan and if someone happens to call you it's billed @ $6/min. I wanted to take this cruise because it was a way to sail across the Atlantic for the start of a long trip in Spain. For that it was great and memorable. I discovered I'm an outlier in the cruise community though. For most people I talked with the cruise itself is the destination. I found RC obtuse to deal with prior to boarding and never felt like I got good information or advice about decisions like the drink packages. Most folks I encountered on board were veteran cruisers and more familiar with the ins and outs of the game. I was not which left me unaware of much more I could have taken advantage of and at a loss to even know what to look for. Finally, I wish we could have spent more than a few hours at each of the ports we visited. I'm not much impressed with Royal Caribbean even though I hear they are one of the best in the business. They seem to severely limit the authority of their on-board officers and managers to actually manage the operation and to be highly concerned with maximizing the per-passenger revenue. The fact I keep coming back to that point illustrates it's persistent presence. Read Less
Sail Date May 2015
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed ... Read More
The Quantum is a beautiful ship with some awesome built in amenities. The seats in the Royal Theater have vents along the backs to help keep the temperature comfortable throughout. All the different cabins we visited had well-distributed vents above the cabinetry and intakes distributed below. Although we stayed in one of the less expensive cabins - an oceanview - we did not feel RCI cut the built in amenities in our room. As I have posted elsewhere, there are even hooks in the shower for your scrubbies and back scrubbers. The makeup mirror over the little desk/makeup table has wonderful lighting for doing your makeup. We got to see quite a selection of other cabins, and I have to say every one was as wonderful as the last. For those wondering about the Junior Suites, there are at least two layouts and we were impressed by both. The real jewels of this ship are the staff. I can't say enough about our room steward, Ryan, for taking excellent care of our 3rd floor cabin. If you go to Silk, ask for Nemeesh. He provided such an excellent experience, it became our favorite restaurant on the ship. The only issues we had on the Quantum had to do with the technology. Matters improved as the week progressed. Our check into the ship took a check in clerk, a supervisor, and an IT specialist. Despite all this, it took only 45 minutes from leaving the Holiday Inn to walk to the ship before we were seated on board, glass of wine in hand!   Read Less
Sail Date November 2014
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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