130 Royal Caribbean Quantum of the Seas Bahamas Cruise Reviews

We departed the Quantum yesterday 5/2. We had a great cabin with a balcony it was mid ship on 10. The ship's entertainment is fabulous. Mama Mia is first rate. They have been bringing groups on board that are tribute bands of ... Read More
We departed the Quantum yesterday 5/2. We had a great cabin with a balcony it was mid ship on 10. The ship's entertainment is fabulous. Mama Mia is first rate. They have been bringing groups on board that are tribute bands of Journey and Aerosmith etc. They are all excellent. They play in the Music Hall. The food was first rate. The Grande requires men to wear a jacket at dinner. The Icon is more like the traditional cruise ship fare. Silk was excellent Asian food. The Windjammer had very good food. There is a Pub on the Promenade that we did not get to try but it looked busy. I have been told the Anthem will be almost identical. Service was excellent in all of the restaurants. The guest services desk was on top of taking care of problems right away. They would have agents walk out to the line and try to take care of problems there. We really like the lay out of the ship and look forward to trying the Anthem. Read Less
Sail Date April 2015
the Windjammer, forks, knives, spoons and plates are filthy,alway spots, they do not polish hem, you have do to it yourself, comment from the Mgr; we do not have enough manpower. In the italan Restauran 'Jamie's very bad ... Read More
the Windjammer, forks, knives, spoons and plates are filthy,alway spots, they do not polish hem, you have do to it yourself, comment from the Mgr; we do not have enough manpower. In the italan Restauran 'Jamie's very bad service, very bad food, got sick, the best is the Grande or Coastal Kitchen. Read Less
Sail Date April 2015
If all you want is a low priced vacation and you live in the Tri-State area this is a good option, but do not go out of your way to board this ship if your expectations are anything but low. The cliental seem to think white sneakers and ... Read More
If all you want is a low priced vacation and you live in the Tri-State area this is a good option, but do not go out of your way to board this ship if your expectations are anything but low. The cliental seem to think white sneakers and a T-shirt is appropriate attire 24/7. Even in restaurant that request gentleman wear a jacket, most men wore golf shirts - the guy next to me was in green rubber Crocs. In the "fancy" brightly lit restaurant called The Grande, the server stared at me like I had two heads when I asked for a Grey Goose Martini - she brought me a frozen margarita instead... we tried most of the specialty restaurants and they all had the bland taste that you would expect when the kitchen is cooking for 3,000 passengers. Most restaurants were too bright, most menus were soiled and the views from the restaurants were of the corridor's filled with passengers wondering around aimlessly. It felt like we were eating in a sad shopping mall. I did not go to the shows or use the bumper cars, rock climbing walls, etc. I was onboard for a conference. Read Less
Sail Date April 2015
This was our thirteenth cruise overall, the second on Royal Caribbean. We are Diamond Club members because of the reciprocal arrangement RCI has with Celebrity. We were traveling with our adult daughters and their husbands and another ... Read More
This was our thirteenth cruise overall, the second on Royal Caribbean. We are Diamond Club members because of the reciprocal arrangement RCI has with Celebrity. We were traveling with our adult daughters and their husbands and another "seasoned citizen" couple, also in their 60's and we were celebrating a milestone birthday and anniversary. We all had veranda cabins on the tenth deck. We booked this cruise because it was leaving from and returning to Bayonne, NJ at the time we wanted. The Quantum of the Seas is, no doubt, the prototype of the future of cruising. It is beautiful, massive, clean and packed with things to do that will keep anyone who wants to be entertained, entertained. The food, beverages, entertainment and service range from good to very good. Despite its size It is surprisingly easy to find your way around and, with the exception of the pool areas, it does not feel overcrowded. From beginning to end it is technologically advanced. Getting on and off the ship was the easiest process we have been through on any cruise thanks to the many RCI employees armed with tablets who greet you when you arrive and confirm your on-line check-in. (Twenty minutes from entering the terminal to walking on the ship!) Getting off was just as easy. Without a doubt the Quantum is the favorite ship (out of three) on which any of the thirty year olds in our group had previously sailed. Why then is it not my favorite ship? Those in their 60's are not the target market for this ship. On Quantum, you need to plan way ahead in order to maximize your opportunities for enjoyment. I normally don't know what I am going to feel like doing or eating this afternoon, let alone a year from now. The concept of "Dynamic Dining" is good: you go out to a different restaurant every night and enjoy different foods, in different atmosphere's with your family and friends. It worked great for us as I had spent a good deal of time on the phone the first day reservations could be made and we still did not end up with everything we wanted. There are eighteen different places to eat and dinner reservations need to be made months in advance or you will be frustrated and standing in line trying to find a place to eat at night with a lot of angry people. Each night when we arrived at our designated restaurant the host/hostess scanned our wrist bands and then lead us to our table. Our reservation gave us two hours for our meal. When seated we were given menus and asked for our order within five minutes. We were never asked if we cared for a drink of any type and there was very little banter with the waiter/waitress. On most nights we were out the door within an hour to an hour and a half. It was our belief that they were trying to rush people through in order to serve those who had not made reservations. Once again, the food and the service were good, but not special. (We even tried to arrange a birthday celebration through customer services and were told the restaurants don't do that, which was odd since we saw celebrations most nights going on around us.) The entertainment was above average for a cruise ship. The production of Mamma Mia was the best show we have seen on a ship and we also saw an a'capella group that was fantastic. Again, reservations were needed well in advance or we would have been in the waiting line to see if there was room for anyone without a reservation. The same for the Ifly, rock-climbing and bumper cars. (For anyone interested, you get a one minute Ifly session for free and that is sufficient time to give you a thrill for a lifetime.) We never made it on the bumper cars and had no interest in rock climbing. We walked right on the North Star without a reservation and I really don't know if they take reservations for that. My one major complaint about the ship was the drinking establishments. There are many good bars throughout the ship but they all have different pricing, and none of it cheap. Once on board the ship we went to the North Star to view it and bought a round of drinks at the North Star Bar. The eight drinks cost $96.00 and three of those drinks were Miller Lites in the aluminum bottle. Another day I got a Bloody-Mary at the pool bar as a special for $5.95 while another person in our group got the same drink at the Sky Bar next door for $12.00! I bought one pina colada at the pool and paid $14.00! Another member of the group bought one that was being specially made in a fresh pineapple right next to the pool for $8.50. My other gripe has to do with RCI itself. As stated previously, we made our dinner reservations eight months in advance. Those reservations included one at a specialty restaurant called Chops. That meal was planned as a celebration of a 65th birthday and a 35th wedding anniversary. That meal for eight people cost us $320.00. Approximately three weeks before the cruise I received a phone call from an RCI representative stating, "because of the needs of the ship" our reservation at Chops needed to be cancelled. When pressed as to why, I was informed that a large group wanted to reserve Chops for four of the eight nights of the cruise and our night was one of them. We were given the opportunity to get our money back or book one of the three undesirable times available. We were never even offered a glass of wine as a good will gesture. We felt RCI was saying that people more important than us had to be served instead of us. (Once on board I found out the large group was a bunch of travel agents who no doubt paid much less than we had for the cruise and the dinner.) Overall we had a great time on a great ship. Given the same circumstances we would book the cruise again for that particular group. But if it was just for my wife and I we would prefer a more traditional cruising experience on a smaller ship where we can let the cruise take shape as we go. The test for RCI will be their ability to get their target market to be loyal cruisers or will those cruisers have the attitude of, "been there, done that, let's try something else." My bet is if RCI can stay as innovative with their ships as they have been with this one, they will succeed. Read Less
Sail Date April 2015
This was our thirteenth cruise overall, the second on Royal Caribbean. We are Diamond Club members because of the reciprocal arrangement RCI has with Celebrity. We were traveling with our adult daughters and their husbands and another ... Read More
This was our thirteenth cruise overall, the second on Royal Caribbean. We are Diamond Club members because of the reciprocal arrangement RCI has with Celebrity. We were traveling with our adult daughters and their husbands and another "seasoned citizen" couple, also in their 60's and we were celebrating a milestone birthday and anniversary. We all had veranda cabins on the tenth deck. We booked this cruise because it was leaving from and returning to Bayonne, NJ at the time we wanted. The Quantum of the Seas is, no doubt, the prototype of the future of cruising. It is beautiful, massive, clean and packed with things to do that will keep anyone who wants to be entertained, entertained. The food, beverages, entertainment and service range from good to very good. Despite its size It is surprisingly easy to find your way around and, with the exception of the pool areas, it does not feel overcrowded. From beginning to end it is technologically advanced. Getting on and off the ship was the easiest process we have been through on any cruise thanks to the many RCI employees armed with tablets who greet you when you arrive and confirm your on-line check-in. (Twenty minutes from entering the terminal to walking on the ship!) Getting off was just as easy. Without a doubt the Quantum is the favorite ship (out of three) on which any of the thirty year olds in our group had previously sailed. Why then is it not my favorite ship? Those in their 60's are not the target market for this ship. On Quantum, you need to plan way ahead in order to maximize your opportunities for enjoyment. I normally don't know what I am going to feel like doing or eating this afternoon, let alone a year from now. The concept of "Dynamic Dining" is good: you go out to a different restaurant every night and enjoy different foods, in different atmosphere's with your family and friends. It worked great for us as I had spent a good deal of time on the phone the first day reservations could be made and we still did not end up with everything we wanted. There are eighteen different places to eat and dinner reservations need to be made months in advance or you will be frustrated and standing in line trying to find a place to eat at night with a lot of angry people. Each night when we arrived at our designated restaurant the host/hostess scanned our wrist bands and then lead us to our table. Our reservation gave us two hours for our meal. When seated we were given menus and asked for our order within five minutes. We were never asked if we cared for a drink of any type and there was very little banter with the waiter/waitress. On most nights we were out the door within an hour to an hour and a half. It was our belief that they were trying to rush people through in order to serve those who had not made reservations. Once again, the food and the service were good, but not special. (We even tried to arrange a birthday celebration through customer services and were told the restaurants don't do that, which was odd since we saw celebrations most nights going on around us.) The entertainment was above average for a cruise ship. The production of Mamma Mia was the best show we have seen on a ship and we also saw an a'capella group that was fantastic. Again, reservations were needed well in advance or we would have been in the waiting line to see if there was room for anyone without a reservation. The same for the Ifly, rock-climbing and bumper cars. (For anyone interested, you get a one minute Ifly session for free and that is sufficient time to give you a thrill for a lifetime.) We never made it on the bumper cars and had no interest in rock climbing. We walked right on the North Star without a reservation and I really don't know if they take reservations for that. My one major complaint about the ship was the drinking establishments. There are many good bars throughout the ship but they all have different pricing, and none of it cheap. Once on board the ship we went to the North Star to view it and bought a round of drinks at the North Star Bar. The eight drinks cost $96.00 and three of those drinks were Miller Lites in the aluminum bottle. Another day I got a Bloody-Mary at the pool bar as a special for $5.95 while another person in our group got the same drink at the Sky Bar next door for $12.00! I bought one pina colada at the pool and paid $14.00! Another member of the group bought one that was being specially made in a fresh pineapple right next to the pool for $8.50. My other gripe has to do with RCI itself. As stated previously, we made our dinner reservations eight months in advance. Those reservations included one at a specialty restaurant called Chops. That meal was planned as a celebration of a 65th birthday and a 35th wedding anniversary. That meal for eight people cost us $320.00. Approximately three weeks before the cruise I received a phone call from an RCI representative stating, "because of the needs of the ship" our reservation at Chops needed to be cancelled. When pressed as to why, I was informed that a large group wanted to reserve Chops for four of the eight nights of the cruise and our night was one of them. We were given the opportunity to get our money back or book one of the three undesirable times available. We were never even offered a glass of wine as a good will gesture. We felt RCI was saying that people more important than us had to be served instead of us. (Once on board I found out the large group was a bunch of travel agents who no doubt paid much less than we had for the cruise and the dinner.) Overall we had a great time on a great ship. Given the same circumstances we would book the cruise again for that particular group. But if it was just for my wife and I we would prefer a more traditional cruising experience on a smaller ship where we can let the cruise take shape as we go. The test for RCI will be their ability to get their target market to be loyal cruisers or will those cruisers have the attitude of, "been there, done that, let's try something else." My bet is if RCI can stay as innovative with their ships as they have been with this one, they will succeed. Read Less
Sail Date April 2015
This was our 7th RCI cruise. Like many others I had concerns as I followed all of the reviews for this ship since last November. First dynamic dinning was not an issue. I had made dinner reservations for 5 of the nights months before we ... Read More
This was our 7th RCI cruise. Like many others I had concerns as I followed all of the reviews for this ship since last November. First dynamic dinning was not an issue. I had made dinner reservations for 5 of the nights months before we left. Each of the complimentary restaurants have 2 lines. One for those with reservations & one for those without. We never had to wait for the 5 evenings where we had reservations. We used the no reservation line on 2 occasions and was seated immediately both times. I would agree that it would have been better if the menus were more varied. If you have cruised on the Oasis you will find the Prominade area on the Quantium pales in comparison to Central Park and Prominade on the Oasis. In my opinion all of the shows held in the Royal Theater and Starwater in Two70 were superb! Loved leaving from NJ as we live in CT so we drove. Super easy parking and thanks to a previous review, we avoided luggage drop-off and walked our luggage to the ship from our car. The only downside here is the time of the year. It was cold for the first day & a half going out and the last day & a half coming back. I do believe customer service is negatively affected by the tips automaticly being charged. There is no reason for the crew to try to go above and beyond as before. I realize RCI did this because guests skip out without tipping which is a shame. The Quantium is now on her way to China due to Burmuda not being ready for her to start going to their ports this summer. Maybe she or her sister ship will return to NJ In the future. Read Less
Sail Date April 2015
It is hard to reconcile my experience with all those negative reviews I have read. The embarkation was the best I have ever experienced. It took less than five minutes to board the ship upon my arrival. I had an inside cabin and ... Read More
It is hard to reconcile my experience with all those negative reviews I have read. The embarkation was the best I have ever experienced. It took less than five minutes to board the ship upon my arrival. I had an inside cabin and think the virtual balcony is terrific. The floor to ceiling tv screen really makes you feel you have an actual window. I think the ship is beautiful. It looks like RCCL's version of the Celebrity Solstice class The staff could not do enough to please, especially Marine, who is the Diamond Club concierge The dining has changed such that those that want the early and late seatings are now accommodated. I had absolutely no problem making reservations in the complimentary restaurants and no wait getting a table once I arrived. I was able to sit at a sharing table each and every time, including breakfast and lunch. The food was only serviceable. I can't remember more than a couple of things that were memorable. RCCL does not compare to Celebrity or Azamara when it comes to food in the complimentary restaurants. Deveinly Decadent has now been changed to complimentary and it was quite good-especially the surf and turf. Supposedly a "healthy" menu but when you add up how much food they offer, you are consuming lots of calories. RCCL has changed their liquor policy (at least o nthis cruise) allowing you to bring on two bottles of wine and drink them in the dining room without a corkage fee-a major change. Diamond Club members were allowed to partake in the Happy Hour and almost every bar and restaurant- they were not restricted to just the club itself. Both the "spectacular" shows were not to my taste. I left halfway through on both . Mamma Mia was fabulous. The party band "Nexus" was excellent The Ifly, north star and bumper cars were nice but very short Read Less
Sail Date April 2015
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to ... Read More
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to you. No bus ride the ship and platform to deck 5 are there. The ship is beautiful and has such features as bumper cars, North star skydiving ,the circus swing roller skating etc. The negative is the time to wait to do any of theses activities is long . For example, waited 40 minutes for a five minute bumper car ride. Skydiving requires a 1 hr class for a minute free ride. The staff is fine but they have not jelled together. Many unclean dishes and plates lying around. Chairs in solarium and butted together so to max people sitting but uncomfortable to get into. Food was excellent and shops were overpriced high end. Crew mostly Chinese since ship will redeploy to china. I felt we were the trial runs for the crew to take care of. restaurants seemed chaotic at times due to those who had reservations and others who did not. Overall good time on the ship. Shows were fine and exotic. Momma mia great. Excellent singers and dancers. cabin had virtual balcony but audio was off some nights. good space and design. Read Less
Sail Date April 2015
We are loyal Norwegian Cruise Line customers and this was our first cruise with Royal Caribbean. I can honestly say we were all pleasantly surprised that Royal Caribbean met and in some cases exceeded our expectations. The ship was ... Read More
We are loyal Norwegian Cruise Line customers and this was our first cruise with Royal Caribbean. I can honestly say we were all pleasantly surprised that Royal Caribbean met and in some cases exceeded our expectations. The ship was amazing, the staff was wonderful and the amount of choices for dining, activities and different pool/lounge areas was wonderful. There were only several nuances that we missed that NCL does better than RCI. First, being able to eat lunch in a main dining room when we boarded. That was a big disappointment because it's always a treat to have a nice "fancy" lunch when we board the ship. Second was the lack of shampoo/shower gel in the shower - having to deal with all those little bottles was annoying and not very "green" or efficient. Minor annoyance, major eco-friendly fail for RCI. Finally, not having a soft serve ice cream in the Windjammer was very disappointing. Having to go outside to get ice cream and endure a long line every day annoyed my 10 yo to no end. Also, we were very disappointed that we never visibly saw or heard much from the Cruise Director - was he invisible? Also, we were very, very disappointed that the Captain and ships Officers didn't even bother to show up at the Cruise Critic Meet & Greet on Monday, April 6. Hugo the Activities Director was a gracious host as was the woman there from the Conferences & Meetings desk from Estonia. Just something that NCL Captain and Team seemed to think was important enough to show up for and then each of them invited us to dinner one night in one of the main dining rooms. A thoughtful touch and we appreciated getting to know the officers this way. The only other glaring problem we endured prior to boarding and while on the ship were the dinner reservations. I had a tremendously hard time trying to get dinner reservations in the complimentary dining rooms. This seemed to be a major complaint on the Cruise Critic blog and from passengers on the ship. Everyone agrees. The Dynamic Dining is a disaster and needs to be revamped or scrapped completely. I gave up trying to get a dinner reservation and my travel agent stepped in and was able to get us a few last month. The first night we were on board we ate at Chic. The staff and food in Chic were outstanding and we were disappointed that we couldn't manage to get back there for dinner again. We were annoyed to have 3 reservations at Silk but in the end we all thought the food was amazing at Silk and we especially liked our waiter "Dine" from Peru (?) His enthusiasm and suggestions were wonderful and we walked away feeling like we had just stepped out of an authentic Chinese restaurant in Flushing or Elmhurst, NY. Dine was wonderful and we thought he was by far one of the best waiters we had on board. We enjoyed our second night in Silk after a day at CoCo Cay and were impressed to see the head manager out and about in the dining room talking with guests after a long afternoon at Coco Cay. He was very warm and accommodating and we thoroughly enjoyed his company. Our final meal was in the American Icon grill and Ady was our waiter. His suggestions were wonderful and we thoroughly enjoyed his "shtick" - he was extremely helpful and accommodating and we really enjoyed our time with him. Our dinner was great and we only had one minor complaint that being the fish my husband ordered was too dry when it got to the table. Other than that we liked the dining room and would have liked to have had the opportunity to get there more than once. Our meals in the Windjammer were wonderful and we especially liked being greeted with a warm smile and a friendly hello every day from Jun in the back of the ship where we ate most of our meals and Mei Fang - she was also very warm and welcoming with big smiles and hello's all around every day. All the staff in the Windjammer were warm and inviting and extremely helpful. We were very interested to meet and talk to each one of them every day and find out where they were from, etc., The barista's making cappuccino’s were wonderful and we especially liked the fresh baked cookies every day. My only complaint was seeing a night chef/supervisor berate an employee in front of me. He was extremely grumpy and for the short time I saw him in the Windjammer he was complaining to the evening supervisor about an employee over something relatively trivial. The young man was cleaning a stove, etc., and the supervisor didn't like something about the location of his cleaning supplies, etc., - it was late at night and there was virtually no one around in the Windjammer - an easy oversight due to the lack of patrons, etc., I went back and personally told this young man that he was doing a great job and that it didn't bother me. I was HAPPY to see a stove being cleaned so nicely! Overall our Windjammer experience was okay - the food was good, the staff was wonderful, the variety of fresh fruits and vegetables was impressive. Thank you! We had a Superior Ocean View Stateroom with Balcony 12570 and we were extremely pleased with every aspect of this room. There was more than enough storage space for our belongings and we never once felt cramped or crowded. Darmawan our room attendant was wonderful, wonderful, wonderful and he kept our cabin spotless and neat at all times and my son loved his nightly towel animals he left behind. He was an extremely kind and generous man and we loved having him around at all times. No request went unanswered and he was an amazingly hard working man. Our shore excursions were wonderful at Cocoa Beach and CoCo Cay and the Excursions desk team was extremely helpful in making sure I wasn't charged twice for a duplicate reservation. We did the Jet Ski Tour at 3:30 and had a blast. We were extremely impressed with the amount of preparation and emphasis on safety for this tour and we would definitely book that excursion again possibly 2X. The Aqua Park was a big hit with my son. Less so with his Dad who had trouble getting up onto the obstacles in the park, but that's not an issue for RCI, that's just his age. CoCo Cay was nicely laid out and we thoroughly enjoyed the BBQ lunch provided as well. A day on CoCo Cay was a huge "home run" for me and my family. We didn't do any excursions in Nassau as I did my own "Resort for a Day" at the Colonial Hilton - it was a wonderful way to spend the day in Nassau away from the crowds. Overall our experience was positive with Royal Caribbean and we will most likely sail again at some point, probably in 2017. We look forward to the Anthem of the Seas coming to Bayonne and only hope it is made available for a sailing during Spring Break in the future. Our only recommendations are to fix the glaring issues with regards to dinner reservations. Once these are resolved there will be little to complain about. Quantum is a beautiful ship, we are sad to see her go to China. Overall a great cruise! Read Less
Sail Date April 2015
I decided to write this reviews as soon as I got beck home, since either I was very lucky or I really can't understand the bad reviews of this ship. Let me start by saying that I cruised during Easter week, so the ship was at full ... Read More
I decided to write this reviews as soon as I got beck home, since either I was very lucky or I really can't understand the bad reviews of this ship. Let me start by saying that I cruised during Easter week, so the ship was at full capacity (more than 4,800 passangers). So it is not possible for the ship to be more crowded. I should also start by saying that this is not a traditional ship. It is indeed a ship where you have to plan everything in advance. You have to book your show times and dinner reservations in advance, as well as certain onboard activities (like the iFly). Booking in advance takes time before the cruise, but makes life on the ship much easier. I actually like planning in advance, and had all my reservations as soon as they were available for booking. Embarkation was easy. It's not exactly 15 minutes from curb side to your cabin, but it took between 20 to 25 minutes. The well debated Royal iQ phone app worked immediately when we boraded the ship. It worked as it should during the whole cruise. And it lets you see your bill, as well as your scheduale. However, if you want to make changes to reservations (such as dinner reservations) I would recommend doing it in person (at the restaurant) since it's much easier that way. Dining: Reading reviews before the cruise it looks as if Dynamic Dining is the main issue with this ship. I can understand why people like the idea of a main dining room with a waiting staff that serves you during the whole cruise (it makes it easier for someone with food allergies etc.). However, I think that dynamic dining is a wonderful concept. It's really nice to be able to eat in different restaurants with different kinds of food, with the ability to choose your time of dining. The variety of food was great, even if you eat only in the "free" restaurants (unless you order 4 main courses each dinner, and I saw that happen not once during the cruise). I would recommend, though, trying a few of the speciality restaurants. I really enjoyed Wonderland and Chops Grill, and think tht they are well worth the extra payment. Now let me say something, and I should be very clear with that: All my dining reservations appeared in the system when I arrived at the different dining venues. Not once did I have to wait in line, even in the free restaurants. And at the couple of times I needed to change my reservations time (to adjust them to other activities) I did it with no problems at all, and the Maitre D's at each restaurant did everything they could to help. The main three innovations on this ship are the bumper cars, the North Star and the iFly. They are indeed something you should try, especially the iFly. You get a free 1 minute session in the iFly. You should book this well in advance. If you don't the free spaces fill up very quickly. However, you can always try to get on a waiting list, and in port days they'll probably be able to accomodate you. The bumper cars are silly, but nice-silly. Line is usually long, but moves very quickly (not more than 20 minutes). The North Star is also a must try. This was the only time that I waited in a long line. In port days the lines should be about 20 minutes long, but than the Capsule only moves up and down (and not sideways). In sea days the line could reach even an hour of waiting. The shows: There were three main shows and a guest entertainer. Two shows (Mama Mia and Sonic Odyssey) are at the main (royal) theatre. Arriving around 25 minutes before the show should gurantee you good seats. The third show, StarWater, is at the Two70 venue. I arrived 35 minutes before the show (with reservation) and found almost no seats available. I eventually found seats, but Seeing a show at this venue is really a problem (I think that Royal should not allow people to see the show twice or even three times, before all guests watched it at least once). That's one of the few minuses of the ship. We had a ventriloquist as a guest entertainer. He was hillarious (but that changes every cruise). And Mama Mia and Sonic Odyssey are superb shows. The new WiFi packages are excellent. You get unlimited internet connection for about a 100$ for the whole cruise (one device. A little bit more for two devices). The spa and gym were great. Here I have to remarks: The first one, is that the running track is in the middle of the sunbathing deck (on deck 15). So if you decide to run in the middle of the day, it's hard (but I usually run early in the morning so there was no problem). The second one, is that for some strange reason yoga classes were at the afternoon, which made it almost impossible to attend them, since they usually collided with other activities. chairhogs - Now that was a problem. If you want to sit near the pool, it's nearly impossible, since I saw people putting towels on chairs by 6am (when I was out running). But if you are ok with siiting a little bit further from the pool itself, there won't be a problem. The itinerary was a little bit bizzare (such as arriving at port Canaveral at 1pm), but since the ship is moving to China, and her sister ship (the Anthem) will have a different itinerary, that's not an issue anymore. Disembarkation (we did self assist) was easy. We just walked of the ship. Read Less
Sail Date April 2015
I was on the April 5th 2015 Quantum sailing. One of the last before Quantum leaves for China. Overall it was a very good trip. There were some hiccups,and service was ok. Probably mostly cause they were in the middle of training all ... Read More
I was on the April 5th 2015 Quantum sailing. One of the last before Quantum leaves for China. Overall it was a very good trip. There were some hiccups,and service was ok. Probably mostly cause they were in the middle of training all the new crew members that are taking over once the ship gets to the Far East. It was also crowded with a lot of kids, but that's because several states give the week after Easter off to their students, so places like the Seaplex, Non solarium pools and other places kids would congregate were crowded. All in all Quantum is a good family ship... Or was but now that's it's going to China where the focus is gambling, smoking, and spirits, I feel it's going to be less family friendly. I can the Quantum class being for the young, modern cruiser who likes / needs to stay in touch. And for lack of a better word, prefers to be anti-social. With the dynamic dinning. Read Less
Sail Date April 2015
I read so much negative comment about this ship to the point I started to worry about the trip (my 18th cruise, 6th on RCCL). We got to the terminal about 10:30 am but there were already several hundred people checked in inside the ... Read More
I read so much negative comment about this ship to the point I started to worry about the trip (my 18th cruise, 6th on RCCL). We got to the terminal about 10:30 am but there were already several hundred people checked in inside the building. The check in was kind of ok, with one young staff member giving us wrong info inside the terminal, luckily another lady clerk stepped in & got it all taken care of for the six of us. I don't mind the mobile check in clerk system, but can they not provide them with a small light weight hanging tray say about 10" x 14" on their neck, so we don't have to fumble with a bunch of setsail passes, passports, ink stamp, etc. Another huge complaint is with the boarding process for the 4800 guests. The soft spoken person responsible lacks the capability of controlling a large crowd. I sailed on their Oasis & Allure & was quite impressed with their boarding process both times. I am not sure what happened here. Once on board the ship, just about everything went well for us. The ship simply looks beautiful to me. I tried the ifly, north star & bumper cars, everything works, as long as you don''t mind the long lineup. Expect to have to wait 5 minutes for your elevators at times. One thing though, this ship doesn't seem to be nearly as stable as the Oasis class. Dinner at Silk the first night was at 5:45pm, & yes, that was the only time I could secure before sailing. When we showed up at the door, they COULDN'T find our booking, but we were seated in no time anyway. Other dinner bookings were ok for the rest of the cruise, aside from the odd hours here & there. Oh well, we were on vacation, or I often jokingly called it work vacation (for me anyway, as I was the one who had to spent hours dealing with all the presail bs online), so we put up with it in the end. All meals in the main restaurants were completed under 2 hours & quality of service was quite good actually. I noticed a long line up for a fairly long time at dinner time at the Chic on day 4 & 7 for guests with reservation, not sure what happened there. I want to mention the sanitizer they are using to clean the table in Windjammer, as it leaves an ugly film on the surface. I wonder if it is just a cheap stuff they were using or they failed to mix it properly, or their cleaning cloth was already saturated with grease. The day we were in Orlando, we didn't make it to Universal Studio until almost 3 pm as the port hours is quite odd with this sailing, I couldn't believe they shut down their dinner buffet in Windjammer right at 9 pm, just when several hundred guests were returning to the ship on the ship run excursions to the theme parks. A combination of late arrival hours to the port & short duration at the theme parks plus the stupidly long lineup for the various rides at the parks meaning there was simply NO time for proper meal. Way to go RCCL. The night before returning to Cape Liberty, I started to have stomach pain about 9:30 pm, & finally threw up twice at 1:30 am & 3 am, first time ever for me to be sick on a cruise trip. I am not a big fan of broadway show, but I thought the Mama Mia is quite good.They also changed the booking on a couple of shows on me, one they did inform me & one they did not, I found out about that accidentally. I tried to do MORE scheduling on the spot on my first ever WORK VACATION (sorry, has to be sarcastic here), in the end we just went to a couple of the shows on standby basis. They are definitely using a lot of new technology in sight & sound in their shows. Well, I like some of the shows on Oasis better though. Cabin layout is quite nice. The mattress & pillows are average in comfort. The cabin steward Wayne for my cabin (6690 ) & my daughter (6692) was great. My parents in 6698 had a different fellow & he was quite shaky. He also failed to address the urine smell with the bed in 6698 as promised, claiming he had switched out everything, he couldn't have. My parents couldn't sleep the first night because of that smell. I had to go down to the Guest Services near midnight the second night to complain & it was promptly taken care of. One last complaint, I ordered a birthday decoration for my cabin to give my wife a small surprise for her birthday, but they put in a welcome aboard decoration instead, good grief. Disembarkation was a breeze, we were out of the terminal way ahead of schedule. Read Less
Sail Date April 2015
Having sailed on both the allure and oasis we were left disappointed with the quantum. We started on deck 10 then moved to 11 and then again to deck 13 , all because of noise issues.There seems to be an issue with the toilets flushing as ... Read More
Having sailed on both the allure and oasis we were left disappointed with the quantum. We started on deck 10 then moved to 11 and then again to deck 13 , all because of noise issues.There seems to be an issue with the toilets flushing as you can hear them echoing across the ceilings .Deck 11 we were given a room below the adventure zone , impossible to sleep due to noise .The final room in deck 13 was better but you could still hear the toilets flushing.I paid for the Internet for two devices but it would not work in my sons room on deck 6 , everywhere else was fine though .The windjammer only half the size of the allure and was always packed with the choice of food lacking in comparison .We also didn't like the wash your hand setup as you entered the windjammer , paper towels seemed to be everywhere , it was like walking through a toilet before eating , what was wrong with the allure setup ? The other free restaurants had to be booked as they were always full.The positives for us were the room size was excellent and the restaurants provided excellent food , the two we paid for wonderland superb and chops excellent although we preferred the old menu .The North Star was good , but the other activities were very busy .Royal Caribbean really need to sort out the noise issues on this ship , it really is bad, reduce the number of passengers also would help as both the restaurants and shows were overbooked.If these two issues could be resolved the ship would be excellent . Read Less
Sail Date April 2015
Before I go into the bad, let's do this sandwich style, like a formal review - good, bad, good. Good - the entertainment! Dru Pavlov and his entire entertainment team were absolutely amazing and engaging and provided shows that ... Read More
Before I go into the bad, let's do this sandwich style, like a formal review - good, bad, good. Good - the entertainment! Dru Pavlov and his entire entertainment team were absolutely amazing and engaging and provided shows that were Broadway-quality. The shows were varied and there was something to do every night. There was also an amazing Teen Club program that had lots of fun activities, both in SeaPlex and in the "Teen Club." Bad...Everything required a reservation. If you didn't have a reservation, you'd have to wait in line, sometimes for quite a while. Luckily we had reservations to all the shows, but we had to get to the shows at least 30 minutes ahead of time to get a seat. Not always a good seat, but a seat in general. To waste 30-60 minutes of your vacation time to wait is just unacceptable. If this is considered dynamic dining, and is meant to be a "smart" ship, it's def not that. Restaurants - the food was average. The service INSIDE the restaurants, by the waiters, was great - super helpful, very helpful, etc. However, the service to make a reservation or come to the restaurant without one, sometimes ended in a screaming match (particularly at Chic) when one is standing in line for 30 minutes with NO ONE coming over to even tell you that they won't be able to seat you. Wonderland was an excellent choice - the food was interesting and it was a great experience. The Grande - it was just like any other restaurant, but men had to have a jacket/blazer. Some of the restaurants were empty but wouldn't seat people (such as Jamie's). Really bad.... Customer Service has completely gone out the window at RC. However, the worst part was iFly. After not being able to make reservations (because their "system" was down - don't forget this is a SMART ship and all reservations had to be made through a phone/internet/TV), the sports manager was able to set up some time for our family to do iFly. We went there, and were told to sit and wait while another group went before us. After sitting for 35 minutes, they told us that they were closed and that we should've gone with the other group. After some protesting, they finally said they'll take us up to "fly." Keep in mind, most people who do this, have NEVER done this and let's face it, we're not experts. When my teenage daughter went into iFly, she wasn't doing so great, so the instructor kept stopping her and hitting her head, and then yelling at her (inside the actual vestibule). By the time she got out, she was in shock that he did this. In speaking with other guests, this guy hits EVERY kid that goes in there. Not sure how things work in other places, but in the United States, it's illegal! I wanted to file a complaint and security was completely unhelpful. I asked them to pull up the video footage and provide his name to me and they said I'd have to first fill out a report. I explained to them that I want the instructor's name first and they wouldn't give it to me. The most unprofessional staff. The worst part is that ALL the staff complain about how much they hate being there - how sad is that? Good again - getting off the ship!!! This was one of the only times when I couldn't wait to get off the ship DURING the trip. The off-boarding process was pretty smooth and we were in our car in a few minutes (if you park in the parking lot across the street, which I would highly recommend). Out of all my vacations, this was one of the worst and I wouldn't recommend it. However, my youngest daughter has gone on Oasis of the Seas several times and loves that ship - so maybe it's not about being the "Smartest" ship but being the most in-tune with the passengers! RC has lost the concept of supply and demand - get in touch with what travelers want so you can deliver the Wow you intend to. Read Less
Sail Date April 2015
The hi-tech innovations on this ship ;made for the best cruise Ive had. The service was impeccable and the staff both cheerful and eager to have a conversation about me and/or their culture without going on too long. Each person was ... Read More
The hi-tech innovations on this ship ;made for the best cruise Ive had. The service was impeccable and the staff both cheerful and eager to have a conversation about me and/or their culture without going on too long. Each person was polite, well spoken, obviously eager to be of service, never seemed to be "putting it on". The ship was a non stop adventure, I loved every minute of it. From the North Star to I fly, the way the solarium was set up, the Two70. I was busy all day long and when I wanted to relax there was a quiet place I could retreat to. Each restaurant I ate in had the best tasting freshest food from the first day to the last day. The entertainment was wonderful not one dissapointment. I travel solo and found the ship to be the perfect setting for me, conversations when I wanted and alone time when that was what I was seeking. I loved this vacation and was only sorry that I had booked a 7 night curise, However I booked my next cruise the first day of my trip so I am looking forwar to 9 nights on the new Port Liberty ship the Anthem. Based on my experience on the Quantum I know this is going to be a wonderful journey. Read Less
Sail Date April 2015
This is a nice boat but its like vacationing at an elementary school,kids running up and down the hallways,banging doors and anything else they can get their hands on.There is no supervision by any staff member so I guess some bodies going ... Read More
This is a nice boat but its like vacationing at an elementary school,kids running up and down the hallways,banging doors and anything else they can get their hands on.There is no supervision by any staff member so I guess some bodies going to have to get hurt before any proper supervision.Food is ok,buffet is maniacal with people charging every which way.The finer dining restaurants are good but pretentious.Getting off ship for an excursion is reminiscent of leaving Yankee stadium after a World Series game.Sitting in my room waiting for maintenance who was called to fix tv and open defective safe(been a half hour) missing the Masters next time a river cruise(only150 guests as opposed to 4000 with 2500 screaming kids) Thank God for the beverage package! Read Less
Sail Date April 2015
My wife and I have been on well over 30 cruises, and we are diamond on RCCL. We had a great time on the Quantum, and believe it really is a step forward in cruising. With that said, I recognize there are a few kinks, but will get to ... Read More
My wife and I have been on well over 30 cruises, and we are diamond on RCCL. We had a great time on the Quantum, and believe it really is a step forward in cruising. With that said, I recognize there are a few kinks, but will get to that later as they in no way detracted from our overall positive experience. Embarkation and getting off the ship was faster than I've ever experienced on any cruise line anywhere. 20 minutes to get on, 15 minutes from cabin to car. The cabin was high tech, well laid out, spotless, plenty of storage, thoughtful when it comes to ability to scoot suitcases under the bed, more closet space than normal, hooks everywhere - great Staff overall was great - our room steward Hubert from Costa Rica was at least as good as the best we've ever had. I rarely tip above suggested gratuity, but slipped him a 20. The rest of the staff was great too - our waiter at Chic had an off-day, actually even on his own volition admitted it, so we'll give him a pass. Friendly and accommodating as could be expected. Just so you don't think I'm just a fan-boy, there was also a bartender who always seemed a little sullen, but I'm not going to judge a staff just because a bartender is not my cup of tea. We had no problem with the reservation system, and all of our reservations worked out great, shows, restaurants, ifly - all of it. However, when talking with the staff, they even admitted that the software has a glitch somewhere, and reservations are getting lost. I'm sure RCCL is going through their "ACA-website moment", so I won't pile on - it worked for us. ---- But print out your pre-arranged reservations before you board. We did and didn't need them - but I understand that when the system did fail, folks that had a printout of their reservations got them reinstated as a matter of course. Folks that didn't had a hassle that would have annoyed me as well. Speaking of hassles - people who boarded without reservations probably did have a hard time making their dinner reservations fit with the shows, get the times they wanted etc. - I do think they have an absolute legitimate gripe about the system - but again, we did it ahead of time, and it worked. I guess Anthem is changing back to the old system of early/late and mytime dining, and coordinating showtimes to fit with dinnertimes. Good choice on RCCL's part - while it worked for us, I also would have preferred a more streamlined system that the old system represented. If it ain't broke, why fix it? Much has been written here about the lines. I heard people in line with me in front of the restaurants complain about the lines - and that was a line where we waited for 8 minutes to get our table, and that was only once (at Chic). The others were maybe no time or a few minutes until they determined the best table for us and had someone escort us there. It was not a big deal for us. The lines for other stuff were long - but have no idea how RCCL or anyone else could do any better. How do you limit lines for a crane (Northstar) that takes up 8 people at a time, and takes 5 minutes to do one trip. I guess you could give out tickets for a specific time in 5 minute increments, but what happens when weather shuts it down - you'd have people go nuts about their slot being lost... Same thing for bumper cars and trapeze school. Yes, the lines are long, but I just don't see any better way for RCCL to manage it. The alternative is not to offer these things which would be a shame. Food - awesome. All the restaurants are great - american icon was our least favorite, but many others top choice. To each their own, and I'm not going to wax poetic about one restaurant over the other, because I think it's really a matter of taste. But the bottom line is this - in all places food is flavorful, presented well, and imaginative in many cases. There were a couple of things where I felt nickled and dimed. Comfy chairs at north star? 150 bucks for the day? Really? Thank god they removed the charge at Devinly Decadence, that would have driven me nuts. The ability to text from phone to phone should be free if you have the wifi package - why in the world should I be charged twice to be connected. That really irked me. Speaking of technology: The app is great, interactive screens great as well. Art: Celebrity does better, but it wasn't bad here. Art in the stateroom hallways seemed like someone was given a budget of a color printer attached to a computer... :-) Shows - what can I say. I'm a Platinum cruiser (their top-tier) with Disney, and this is the first ship I've been on, where the shows were at the caliber of their entertainment, and for adults it probably is better. I can't say enough about it. Public spaces - 270 is awesome - what a great space. RCCL did a home run with this. The technology there will blow your mind. As far as other public spaces - it did seem more crowded than I'm used to. It's kind of like this - Quantum class has 4/5's of the passengers of Oasis class, but are shoehorning them into 1/2 of the public space - that's at least what it feels like. It really is my only gripe with the ship overall. It's hard to get a chaise on sea days - anywhere. The Esplanade feels downright crowded. I get the need to get more passengers on the ships to make a profit, but Quantum was teetering on being just over the edge on the passenger/space ratio. The gym is the best at sea - period. I always found an empty elliptical - at 10 a.m. on sea days - try that anywhere else! Kids program - even my son who is 9 complained about the noise. The staff literally use a bullhorn to communicate with the kids. It really is a madhouse, and it was swamped - but my son went back for more, so what can I say. So in sum - It's awesome. What a great ship, great staff, big step forward for RCCL. Couple of gripes, but nothing that detracts from the overall experience, and a few growing pains that I'm sure are getting resolved as we speak. Have a great vacation! Read Less
Sail Date April 2015
We went on Quantum of the Seas with 2 of our grandsons. Ages 12 and 10. They have never cruised before. However this was our 42nd cruise. We have a lot to compare it to. I spent 3 hours on the first day trying to get our dinner ... Read More
We went on Quantum of the Seas with 2 of our grandsons. Ages 12 and 10. They have never cruised before. However this was our 42nd cruise. We have a lot to compare it to. I spent 3 hours on the first day trying to get our dinner reservations fixed. I had actually gotten them fixed over the phone 2 months before the trip. However upon arrival the information in our cabin showed nothing had ever been fixed. So frustrating. I also had to schedule the shows which I had tried to do before hand and they told me they had no availability for the times I wanted. After standing in a long line at the Guest Relations desk I was told I needed to go across the promenade to the restaurant to work out my dinner details. Funny thing I went there and there was a wedding happening. No one told Guest Relations apparently. There was no sail away party??? No Music playing by the pool??? A welcome aboard show is always something we look forward to. Getting to know who the cruise director is, and some of the functions on the ship. Well guess what, No Welcome aboard show. We saw the cruise director on Friday 5 days into our sailing. It seemed as though they really stepped it up on Friday. Better food everywhere, The cruise director was visible they really wanted to assure those tips. Our boys had a ball. There was a huge gym on board. They loved all the time they spent in there. Overall I am sure I prefer NCL. Read Less
Sail Date April 2015
It is now one week since we disembarked the Quantum of the Seas. Our cruise mates, my wife and I have sailed on about 40 cruises, most of them together. We've been on Celebrity, Royal Caribbean, Princess, NCL, Viking and Avalon. I ... Read More
It is now one week since we disembarked the Quantum of the Seas. Our cruise mates, my wife and I have sailed on about 40 cruises, most of them together. We've been on Celebrity, Royal Caribbean, Princess, NCL, Viking and Avalon. I have reviewed many different places we visit and try to be fair, objective and understanding. Quantum of the Seas is certainly bold, innovative, and daring. We liked the ship decor. Northstar and Bumper cars are great attractions. We did not try any others. Sleeping Cabins are spacious with excellent storage. Entertainment is excellent, Mamma Mia, in particular. Menu choices are varied. The Diamond Club Lounge is excellent and the Concierge was very helpful. Features for children and teens are many and varied including Dreamworks characters. Two70 is a unique venue with creative productions. The Solarium is a beautiful, spacious, relaxing venue with spectacular views and is recommended for sail away. Shopping is varied but mostly high end stores and products. Devinly Decadence is a good alternative for breakfast or dinner without crowds. We were able to make dinner reservations in advance before embarkation in all four of the complimentary restaurants. However, some of the entertainment shows were not available for booking in advance and when booked on board required that we change our dinner times to allow time to eat. This is where RCCL has major flaws in their system. They advertise and promote that this is the most "technologically advanced" ship on the high seas and in many ways it is. Two70, the Bionic Bar, new satellite internet system, Way Finder are all examples. However, the one system that has the most direct connection to cruise passengers - the computing system for reservations - is still primitive. Cabin wi-fi was woefully slow but excellent in public areas. Royal IQ, the app for on board connections to your calendar and reservations, had serious flaws. At times it wouldn't load. Often it showed only entertainment reservations. After day one it never showed dining reservations. The cabin TV listing "My Calendar" often was not in sync with Royal IQ or with the restaurant computers. A restaurant hostess suggested I take a photo of her computer listings of our reservations so I could know where we were eating each night and at what time. This was a good idea. We did fine but many passengers who did not make reservations weeks or months in advance did not fare as well. The biggest complaint we heard was: Why are we spending so many hours of our cruise on lines and wondering where and what time we were eating or going to a show? Other problems we encountered: - A request for a birthday celebration sent by email from the Diamond Lounge concierge to The Grande host was forgotten. - A note from RCCL corporate headquarters to be placed in our dining reservation file was not found (I have a copy of the correspondence that was sent). - Luggage tracking via a chip embedded on the luggage tag showed my luggage delivered to my room. In fact it was found in another cabin on the other side of the ship but on our deck. We made sure we had a good time and enjoyed our cruise. The complaints we had are significant because most of them could have been avoided. The ship has had five months of experience to solve these issues. We saw that new venues were opened to accommodate overflow dining crowds. The menus were loaded with high end offerings not usually found in complimentary restaurants except, perhaps, on a formal night - filet mignon, escargot, rack of lamb, duck, lobster. This is in addition to the usually array of menu choices. Another improvement is that midway through the cruise the menus change so new offerings are available. Disembarkation was speedy and efficient. My hope is that readers not think that the Quantum of the Seas should be avoided but, rather, take note of our experiences and plan in advance so that your cruise is as enjoyable as it could be. Read Less
Sail Date April 2015
A beautiful ship with everything you might desire. Check in was very quick & smooth. Our nicely appointed balcony cabin seemed larger than those on other ships & included adequate storage & adequate bathroom facilities with a ... Read More
A beautiful ship with everything you might desire. Check in was very quick & smooth. Our nicely appointed balcony cabin seemed larger than those on other ships & included adequate storage & adequate bathroom facilities with a glass enclosed shower. Cabin steward was friendly and very helpful. Luggage tracking system did not work and our luggage arrived at our cabin about 8:00 PM. I never in all my cruises received my luggage that late. Unfortunately there were long lines for theater tickets & once you signed up for a show you had to be at the theater 20 minutes before the start of the show or your spot could be given to another passenger. Saw Mama Mia & it was excellent. Pool areas were beautiful and the solarium area pools and hot tubs were for ages 16 and up which was nice for adults without young, exuberant children. My only complaint about the pool areas is that towels/hats/books were laid out on practically all deck chairs before 8:00 AM but the chairs were unoccupied by whomever placed the towels/hats/books. Seems a very unfair practice and nothing was done about it for the entire cruise. We made our dining arrangements online before the cruise & our set times for the restaurants we chose worked out fine. We chose the no additional cost dining venues. Two evenings at CHIC, two evenings at THE AMERICAN ICON GRILL, two evenings at THE GRAND and one evening spent at the buffet. There were four of us for dinner each night. Food was not very good and for 4 nights straight you had the same menu. Let's say if you dined 2 evenings at CHIC and those 2 evenings fell within the first 4 days at sea you had the same menu. Royal Caribbean's food cannot compare to Celebrity or Princess Cruises. It wasn't that the food wasn't prepared properly it just seemed very poor quality food with sauces that I have never before seen on certain dishes. If the owners of Royal Caribbean had to eat some of these dishes they would no doubt jump overboard! Near the end of the cruise I wound up with a sore throat and that has never happened to me on a cruise. Read Less
Sail Date April 2015
My daughter who is 15 years old, has celiac disease. She can get very sick from a microscopic amount of gluten in her food. She also is lactose intolerant. These conditions can make a vacation a nightmare for the entire family. We also ... Read More
My daughter who is 15 years old, has celiac disease. She can get very sick from a microscopic amount of gluten in her food. She also is lactose intolerant. These conditions can make a vacation a nightmare for the entire family. We also worried how dynamic dining will work for us. We thought that it would be easier to eat at the same place with the same waiter every day. But 7 days cruise on Quantum of the Seas proved the opposite. We had a great vacation thanks to the staff of the dining rooms and Windjammer Marketplace. They all were great. I was so surprised that they all knew what celiac disease was and how important was to avoid cross contamination with gluten. The chef at Windjammer went out of his way making a special breakfast and lunch for my daughter almost every day. All her food at Windjammer was prepared separately and served from the kitchen. I also would like to mention the effort of the chef of Devinly Decandence. She also served my daughter lunch and breakfast, prepared her food without gluten and lactose and made her feel welcome. The part of the problem is that a person with celiac disease is always nervous that the food is not 100 % gluten free so it is very important, especially for a child, to make the person feel comfortable. This is what they were able to do the first time we came to their respective dining places. Another person I would like to mention is the Head Waiter at Chic and American Icon. She served my daughter a lunch and several dinners. She was even able to create a gluten free, lactose free dessert for her. These people and all the waiters and head waiters made it possible to have a worry free vacation for our family. Read Less
Sail Date March 2015
My husband and I chose a cruise with Royal Caribbean as our honeymoon, and were disappointed beyond all belief. To start off our trip, we boarded at 2:00 and were not able to get into our rooms until 2 hours later, my husbands luggage was ... Read More
My husband and I chose a cruise with Royal Caribbean as our honeymoon, and were disappointed beyond all belief. To start off our trip, we boarded at 2:00 and were not able to get into our rooms until 2 hours later, my husbands luggage was delivered to the wrong room, and mine was not delivered at all which resulted in my husband going to the unattended luggage room and pulling my bag himself at 8:00 at night. Not only that, but despite Royal Caribbean knowing we were a honeymooning couple, our room was positioned in between two families with very small children. The food on board was absolutely horrible, only available at certain times, and despite making reservations at the restaurants on board, we were still subjected to waiting online for half an hour before being able to sit down to a meal that was obviously cooked in bulk, hours before it actually made it to your plate. Service is a word that Royal Caribbean does not understand the meaning of. Time and time again we were met with rude, incompetent wait staff and bar tenders, and the employees working in guest services and shore excursions were completely ignorant of what the ports of call were like, what to expect, and were unable to give any recommendations to us at all in regards to where to eat, what attractions there are, or even what kind of weather to expect. Perhaps the most aggravating aspect of dining are your drinks, with the beverage package, you are forced to carry around a large plastic coca cola cup, without which you cannot use the soda machines which are also inconveniently manned by more incompetent staff, causing lines for drinks to take you anywhere from 5-15 minute waits. Entertainment was obviously geared toward the geriatric crowd and families, which led us to spending the majority of our time on board in the casino. The shops on board were extremely expensive, name brand retailers that we could not afford to even look in their windows. Everything was extremely unorganized, and utterly frustrating. We reached out to both our travel agent and Royal Caribbean themselves, but have yet to receive any sort of response on their part. A truly disappointing experience, and horrendous customer service, the only redeeming quality for Royal Caribbean were the shore excursions, the ship was very clean, and the decor and rooms were very pleasing, but that's not enough to make us ever come back or recommend this line to anyone. Read Less
Sail Date March 2015
We booked our cruise a year in advance and was very excited but it was short lived. We were suppose to board the ship at 12:15 but due to a virus outbreak on the cruise before us it was delayed. That was understandable and I was glad ... Read More
We booked our cruise a year in advance and was very excited but it was short lived. We were suppose to board the ship at 12:15 but due to a virus outbreak on the cruise before us it was delayed. That was understandable and I was glad that they took extra time to sanitize the ship before we boarded. We didn't board the ship until around 2 p.m. and from that moment on it was a total nightmare. We had to drag our carry on around most of the day as we were not allowed in our cabin until after 7 o'clock in the evening. Then our luggage didn't make it to our room until after 8. We went on this cruise with our son and daughter in law to spend time with them as we live many miles apart and we don't get to see them as much as we would like. Our cruise planner made reservations for us to have all of our dinners together however we were only able to have dinner together twice... The cruise line changed our reservations. I know this because when we docked in Florida I called her and asked her why she changed the reservations. She explained that she did not and that she would call the cruise line and try to straighten it out. When we got back on board we saw where they did change our reservation so that we could enjoy two dinners with our children. Everything was already booked and that was the best they could do. My husband ordered us robes, slippers, champagne and rose petals to surprise me however it was not a surprise when he had to ask for them in front of me. After much confusion on day five of our cruise they finally arrived. The surprise was blown and my husband was very upset. There was no supervision of the kids/teenagers on this ship. They were actually taking over the ship and running around all hours of the night being very loud and rude. The rules were not enforced and they were taking over the adult area, we couldn't even go into the adult pool as there was no room. Now don't get me wrong, I don't mind children or teenagers, I have children and grandchildren but there was NO supervision whatsoever. Granted that this was not the Quantum's fault, it was the fault of the parents however again, the rules were not enforced. The kids were all supposed to be in their cabins by 1 a.m. ( which in my opinion was way to late for kids) but they were out running around way beyond the curfew. I do have to say that our room steward was excellent!!! She went beyond the call of duty for her guests and the rooms were spotless. We was in room 9252 and her name was Marcia. Anyone who is lucky enough to have her as their room attendant will be very satisfied. The shore excursions were excellent as well, we did have a fantastic time while we were at port. The quantum is a beautiful ship but it has a lot of bugs that need worked out. There are way to many passengers to be able to enjoy the on board activities in the allotted times that they are operating. It was impossible to be able to enjoy the bumper cars, the ifly and the flow rider as the hours of operation can not possibly fit all of the passengers into the schedule. We are planning on another cruise next year but we have decided to try another cruise line. We were very disappointed with this cruise for the price. One last thing, if you get the soda package it is very hard to get something to drink other than water after 11:00 unless you carry your drink cup with you at all times. The soda machine will only work with your drink cup and if you ask someone in the windjammer to get you a soda from behind the drink station they will not do it, they simply will tell you that it is closed even if someone is standing behind the station. It would kill them to put some soda in a glass for you. I mean my goodness it takes all of 5 seconds. Do not leave your soda cup in your room if you want something to drink. You must carry that big glass everywhere you go or be thirsty. Read Less
Sail Date March 2015
We are Diamond level members with Royal Carribean and really looked forward to this new and exciting ship. It was one delay or excuse after another, starting with a 4 hour delay to board the ship and another 3-4 hours to get our luggage. ... Read More
We are Diamond level members with Royal Carribean and really looked forward to this new and exciting ship. It was one delay or excuse after another, starting with a 4 hour delay to board the ship and another 3-4 hours to get our luggage. The ship is beautiful and has many technology features not found on other ships. Unfortunately, no one seems to know how to use the technology! The ships also employs a dynamic dining concept, which would be great if you knew this before sailing and had your reservations secured. Once on board, everything seems to be full and you are shuffled from one place to another. There never seemed to be enough restaurant seats (yet tables always open), shows full (yet many empty seats), and events open with minimum hour wait times. We selected this ship for the new and innovative activities, yet never had the patience to wait in line over an hour to participate. This ship does not provide the great service Royal Carribean is known for. As my 8 year old grandson stated perfectly......"this place is chaos!" Read Less
Sail Date March 2015
Great: - My wife and two children (14/12) booked two adjoining cabins, 10524 and 10526, which was an excellent set up with inside pass through cabin doors and balcony all linked together, so we basically had two bathrooms, a full bed, ... Read More
Great: - My wife and two children (14/12) booked two adjoining cabins, 10524 and 10526, which was an excellent set up with inside pass through cabin doors and balcony all linked together, so we basically had two bathrooms, a full bed, and two twin beds...plus a huge balcony - We had set up dinner reservations and shows for each night to ensure we were set long before the cruise - The sports team was simply stellar, led by Becca, and her lead Flowrider instructor, Ryan. Becca runs a good team with people that care about the guest experience. In the couple of instances where her team had new people unclear on the concept of coaching, she jumped in and corrected the issues - Wonderland is worth the money for the food and experience - Our housekeeping staff member, Margaret, was very nice and helpful in many small ways - At American Icon restaurant, one supervisor named Georgia was fantastic, she went above and beyond being helpful to make a lunch experience better than any other site on the ship - The food at the Grand was always on target, we ate there twice Average: - Food and beverage service at majority of sites was average at best, with the dual regular crew and Chinese crew not meshing very well - If you want to switch dinner reservations or if you were not able to get dinner reservations before coming onto the ship, your dining experience will not be satisfactory - I could elaborate on the rest of the food staff issues, just keep expectations low and you will be pleasantly surprised some of the time - At the Grand, they state that you must have a jacket, however, 1/3 of the tables had gentlemen present without a jacket. When I showed up the second time eating there without a jacket, they insisted I carry it over my shoulder, since they didn't have a 48, I just handed it back and asked that they take it to any of the tables that we could see from the entrance that didn't have any jackets since we were going to the back corner. - The unlimited refill cups that you get aren't really unlimited...they are every 15 minutes. Horrendous: - First, let me say that this following issue is causing us pain still today because we did not sleep well all last week. The room next to us, 10522, had four boys ages 8-12 left alone in it all week. They thought that throwing the little guy against the walls or locking him on the balcony was fun sport. Of course the screaming, banging, and crying wasn't so fun for us most of the day and nights when we were in the cabin. I called Guest Services and Security every day, and one night three times they came out, well after 1 am. The Royal Caribbean policy clearly states that minors cannot be left alone without adult supervision. Each time the crack security team told me that the problem was solved and the parents would ensure the poor behavior stopped. The problem was this...they were lying...both sides. The parents never came to that room and security never spoke to the parents in that room. I found out two days before the end of the cruise that the parents of the boys were in 11704 and 11690. How pathetic is it that I can figure it out and call those rooms to ask if they are sleeping in 10522, but Guest Service nor security couldn't make it happen. We ended up getting a small offer of a discount on a future cruise, but it didn't help us while trying to sleep on the ship. I asked that security make the parents move to the room next to us, but they didn't feel that was fair to the other party...REALLY. - We purchased the Royal Refresh drink package for the family. It sounded great that any of us could get the drinks that we wanted, any place that we wanted. In reality, the WOW bands and stickers on the cards didn't once balance out and we ended up having to carry cards, WOW bands and still visit Guest Service more than 5 times. - Because of the drink package issues, several bar tenders accused me of lying that I didn't have the package, even after I told them to call Guest Services since I just left that long line. Other times my kids were refused service. - With the Royal Refresh package, you get Fresh Squeezed Orange Juice...which was awesome. However it takes approximately 10 oranges to make one glass of juice. As a consequence, some of the bar tenders took to lying that they "HAD NO MORE ORANGES". It became a sick joke after several days of it, because I watched to see where the bag was stored at the Solarium bar. Secret Storage Heads Up: the far right cabinet under the bar, when facing the bar. When they would tell us that they were out of oranges, I would inform them that I could get them for them. When I reached under the bar and open the door showing the oranges once to demonstrate my point, they screamed that I wasn't allowed back there. Main issue here - they are unethical, lazy, and not what I expect out of Royal Caribbean. Overall, the ship doesn't seem to be guest focused or truly ready for a full house. Many guests expressed discontent with the WOW bands and the food reservation issues. Not one family said that the service approached even what you could randomly find at an Olive Garden or Applebees...which is sad. If more Managers and Supervisors had the drive to train their team like Becca, then the ship would be outstanding. However, the reality is that this ship is being sent to China this summer, so half the crew is counting the days to get off and the others are mainly dreading going over to Asia from the reaction I got to many conversations. If one thing could change immediately to make it better for all future guests, there needs to be a senior management culture change to hold people responsible for the issues in unethical behavior and general poor attitudes found on Quantum. Read Less
Sail Date March 2015
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.2
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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