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3 Pullmantur Repositioning Cruise Reviews

the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning ... Read More
the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning and happy customers! I heard sorry "0" times, only to contact their central office, which is a pain, considering I had to spend time and money to buy a new one, as I was expecting to travel 1 more month in central america, which is pretty hard with a crushed luggage. Otherwise the ship is a bit old, holds well for it's age. Need to pay for water? On an all inclusive deal? Fruit juices are terrible 10% fruit content syrups. Bar staff's English is limited. On the plus side, dinner was remarkable, every night! Seriously, hats off, we always could chose from a menu, and all were great! with wine included. Read Less
Sail Date September 2017
This past September 2016 I took a cruise on the Monarch with Pullmantur. The price was a great value and the cruise was worth every penny since I paid less than $600 for this cruise and it was a 15 day cruise. Was everything excellent? ... Read More
This past September 2016 I took a cruise on the Monarch with Pullmantur. The price was a great value and the cruise was worth every penny since I paid less than $600 for this cruise and it was a 15 day cruise. Was everything excellent? No, but for me the ship was comfortable the food was good and the staff were upbeat and nice to be around. The food at the buffet was very good and the dinner food in the dining room was good but my dining choices were limited, the menu never changed throughout the duration of the cruise (15- days) we had one menu to select from and the items on the menu were limited. My favorite hang-out was Schooner Bar was my favorite hang-out, it was right next to the Casino and the bar made excellent coffee - yum and the bar service was great. Would I take another cruise with Pullmantur? You betcha, yes, I sure would it's a great value. Read Less
Sail Date September 2016
Previous reviewer of Horizon summed up the best description for this cruise line. If you dont go with your expectation too high, you will not only enjoy this old lady, but you will also enjoy her friendlyness and service. To summise: ... Read More
Previous reviewer of Horizon summed up the best description for this cruise line. If you dont go with your expectation too high, you will not only enjoy this old lady, but you will also enjoy her friendlyness and service. To summise: Food . Good in Resturant although can sometime be lukewarm, good in the buffet, always a good selection but again can be lukewarm. Seems a theme on this cruise line, maybe thats their way. My only reservation and its a very British reservation is that they are clueless on how to make tea. Ship. Old and Tired, in my opinion, not well maintained, carpets show signs of wear all over the ship and some are badly stained. Wood Decks on solerium by gym very rough, missing lots of corking and certainly not been polished and stained for a good few year, further up the ship wood deck has been replaced by astroturf like carpet. Entertainment: Having crossed the Atlantic on one of the big Royals a couple years ago and being extremely dissappointed with the entertainment, was surprised to find that the entertainment on Horizon was in fact quite good, the staff tried every night to put on a show that was different and entertaining and to which they mostly succeeded in doing. Overall a fine, entertaining cruise with good food and good entertainment and a freindly ship with some very good levels of service (and some poor) for a price that would put the bigger cruise line to shame. Read Less
Sail Date November 2015
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