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4 Pullmantur Spring Break Cruise Reviews

We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like ... Read More
We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like royalty all the way. The food was fantastic - not what we were expecting on an all inclusive cruise - a large variety of different things in the two main restaurants and dinner was al a carte everynight in the restuarant on the 7th deck. our cabin staff who cleaned the cabins everyday were helpful, friendly and very polite. We had cabin number 1024 and only had one problem. Every day at the same time we had a loud vibrating noise that was pretty loud coming from the floor below us. at first we thought it was the AC but it turned out to be something mechanical in the ceiling on the floor below us. We had to call the front desk to get them to sort it out. we had to call every day. that was the only complaint until the end of the cruise. They lost one of out bags in between taking it the night before disembarkation. When we docked at the port we were taken off the boat to go through customs to get our bags. we were there for almost 2 hours looking for our bags. The coach wa delayed to the airport and we almost missed our flight. we got the the airport at the time of boarding and it was busy. we had to be rushed through the line ups to be ablet oget on the flight. up until them we had an amazing cruise. everything was perfect. but the losing of our luggage was someting that completely spoiled our holiday. whenever we think back about this amazing holiday we will always have a bad memory of them losing out bags. All the souveneirs that we bought and the gifts for our families were in the lost bag.. very upsetting. but the cruise itself was fabulous. the excursions were very well co ordinated and all were exactly as described. Read Less
Sail Date February 2017
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred ... Read More
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred better internet facilities. The ones offered were expensive so I did not join. It would have been nice to join the internet for an hour. We booked a standard cabin for three adults. This was far too cramped and I got another cabin having paid a subsidy which I was glad to do. The ship was very clean and embankment and disembarkment were very easy and well organized. There were some announcements and I think I would prefer not to have to listen to as they were given first in Spanish and later in English. However, they did not bother me greatly as they were kept to a minimum. Enjoyable Cruise. Read Less
Sail Date February 2018
I wanted to try different company and I wanted to see different ports in the med.The cabin I had was inside cabin with a window was kept very clean,The dining restaurant and the buffet restaurant were excellent the food plenty and tasty. ... Read More
I wanted to try different company and I wanted to see different ports in the med.The cabin I had was inside cabin with a window was kept very clean,The dining restaurant and the buffet restaurant were excellent the food plenty and tasty. The staff was very nice my wife lost her hand bag and one of the cabin steward found it and handed it at the reception desk,Being a French speaking ship we wanted an excursion with English guide and the PR on the ship Irina Davydova went out of her way to help us and I want to thank her. For a ship over 20 years old it is kept very well and for the money me and my wife paid for the Cruise was more then worth it also the entertainment was very well organised with different things every night embarkation and disembarkation went very well and the security excellent on a good note Ice cream should be available at the buffet restaurant. Read Less
Sail Date June 2016
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal ... Read More
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide. But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport. No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before. Read Less
Sail Date February 2018
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