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6 Helpful Votes
Sail Date: April 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
7 Helpful Votes
Sail Date: December 2018
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
10 Helpful Votes
Sail Date: September 2018
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% ... Read More
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% of clients are Spanish. Horizon's an older ship; sun loungers, cabins, furniture could use an upgrade. But for the price we found it fine. We've been on Regent and other ultra-luxe venues and while they're glorious, trips like this cost 3 or 4 times as much--some for a lesser itinerary. [Photo 1: Pullmantur Horizon from dock] [Photo 2: Horizon Pool & Sunset We used the money saved to book a whole second week in Greece on land--in Naxos and Athens--plus two great private excursions from Athens, before and after sailing. Before sailing on Sep 17 we visited the Temple of Poseidon & Cape Sounio Beach, 45 minutes south of Athens, and on Sep 24 we saw the Corinth Canal. We boarded Horizon at 4 pm in Athens' port of Piraeus after a wonderful morning at Cape Sounio Sep 17. Check-in was a breeze. We walked out of our cabin 1058 and steps away found an ocean view aft lounge on Deck 10. Then, right upstairs on Deck 11, delicious snacks and drinks awaited in the ship's buffet and aft Ocean-view Grill. In fact, there were ocean-view rear decks on all four top decks 9 thru 12, with quiet sitting space, sunsets or moon rises--often empty except for us. [Photo 3: Deck 10 Aft Lounge] [Photo 4: Deck 11 Aft Ocean-view Grill] At 8 pm we sailed for Mykonos, Volos, Chania (on Crete), Santorini, Nafplio (aka Nauplion), and back to Piraeus. Kudos to Pullmantur for a great schedule: each port was more stunning than the last. We'd go ashore, say “We want to stay here a week, it's so gorgeous,” then at the next port, we'd say it again. By Day 4 we were in “beauty overwhelm.” On Horizon, with only 1,820 guests, we always found loungers. Maybe not at the pool Deck 11, but there was always both shade or sun on the large wrap-around Deck 12 (if starboard was in the sun, port was in the shade, etc.) With fewer cruisers, it was easy and relaxed to disembark and re-embark. Yes there's only one pool; I prefer that larger space. But yes, it's a European ship, so people smoke almost everywhere outdoors (never indoors). Yet with so much open deck, we always found loungers away from the smoke. Whatever seating you want, just keep walking around Deck 12 and you'll find it. European set dining room times are late: 7:30 and 9 pm. But from 5 to 7 pm, drinks at the pool bar and buffet bar flowed, and we always found food at the aft Ocean-view Grill, Deck 11. Did I mention “all-inclusive”? Our ocean-view cabin with large window (not a port hole), all-inclusive dining, unlimited beer, wine, cava (good dry Spanish champagne), well drinks, coffees and all gratuities, came to $3,000 grand total for two, as a special from Vacations to Go. So we sprang for the highest level of trip insurance, another $396, which also covered airfare. [Photo 5: Our cabin #1058, Deck 10, Superior Oceanview, Midship] No one ever asked for our drink cards or any payment, and no tips. We tipped anyway because the staff were so kind, helpful, and honestly friendly; 98% spoke good English. Most staff were from Asia, Africa, and Latin America. Our cabin steward Dorian Gusman was terrific, and I loved our Mauritian waitress and Brazilian sommelier; I really regret losing my notes with their names Yes, Pullmantur announcements are in Spanish, and incomprehensible English. Yes, entertainment is in Spanish. No, excursions were not included, and no guarantee of English on any excursion–but we heard from English speakers that their guides happily translated for them. Anyway, we usually do our own excursions; more fun. And we just had no time for night life. We needed our sleep to rise early, visit the extensive breakfast buffet with all sorts of egg and cheese dishes—and love those chocolate croissants—and take it to the ocean-view Grill to eat (why stay inside?) Then get on with our day. Horizon had solid Spanish food in the formal restaurant and the identical fare at the buffet: lots of grilled meats and seafood. Plenty of veggie dishes, too. It's not haute cuisine; for that, one pays the luxe lines or specialty restaurants on larger ships. But we didn't care. We'd have a huge breakfast, never felt like lunch (busy running around port or sunning on deck), then enjoyed a large dinner with wine. Note: Horizon only had Greek food on the last night. So we bought "take out" dinners of moussaka in Mykonos and "lamb kleftiko ("stolen lamb”) in Chania, to take back to the ship. Destinations hopefully follow below. Tip: Before any Greek Island cruise, check each port's website and WhatsInPort to see how many ships will be in port, then do the advance homework to plan around any crowds or just stay on the ship at the pool. [Photo 6: Replica of Jason's Argo, Volos] [Photo 7: Fast Line to Oia, Santorini] Read Less
7 Helpful Votes
Sail Date: March 2018
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of ... Read More
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of other Europeans, however, all announcements were made in both Spanish and English and all staff could speak at least some English. Horizon is an older, mid-sized, refurbished ship, but everything was clean, everything worked properly and service was excellent. Food was plentiful and more than adequate in quality. A large selection of alcoholic and non-alcoholic beverages was already included in the cruise cost. Entertainment and activities were limited and often in Spanish only, but with so many hours in the ports, we did not really need them. The islands are amazing, but one must get out of the ports to appreciate their beauty. In Lanzarote, a ship-organized tour of the Lunar Landscapes of Timanfaya is a must. Other islands are best explored by taxi which are affordable and plentiful. Those who do not speak any Spanish would benefit from reserving English-speaking drivers ahead of time. Read Less
11 Helpful Votes
Sail Date: August 2017
I think that I can echo the same things about Pullmantur cruises that have been said here and agree. The furniture in the state rooms is in very bad condition and the collar around the hot tubs was broken. There were no excursions with ... Read More
I think that I can echo the same things about Pullmantur cruises that have been said here and agree. The furniture in the state rooms is in very bad condition and the collar around the hot tubs was broken. There were no excursions with English guides available at any port. We took a Greek Island cruise and I would expect the food and entertainment to be Greece themed but instead was all Spanish. The tipping was just added to your bill and you get no chance to dispute it or adjust it, they just add it to your bill on the last day. There are none of the amenities cruise ships usually have. No luxury at all. You get what you pay for though, transportation to five Greek Islands, meals, entertainment (in Spanish) and that's basically it. If you're looking for a normal cruise ship experience, don't take a Pullmantur cruise. Embarkation was a real problem. The buses that normally run from the subway station in Piraeus to the cruise port didn't stop and you have no way other than walking (over a mile) with suitcases in tow to where the ship was. That's a little hard to do in 100 degree heat. There should have been Pullmantur shuttle buses to take you to the ship. It's a very basic, bare bones, no perks cruise I cannot recommend. Read Less
9 Helpful Votes
Sail Date: June 2017
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great ... Read More
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great language immersion experience for me too. The fact that alcoholic drinks were included in the already low price was also a positive. However, the service was not as good as on other cruises, the restaurants staff in general do not show any enthusiasm, and seem a bit bored. On the first evening dinner, we had a couple of waiters that were simply difficult to deal with. We requested a change and had a great pair of friendly waiters for the rest of the cruise. In the buffet, cleanliness seems to be a problem and the table towels appear to be reused without any wash, with visible stains, and a smell that does not resemble that of a freshly cleaned towel. As opposed to the formal dining restaurant where all is up to standard or better. The cabin, an inside one, is surprisingly larger than many other cruise ships, with plenty of storage space. When reported, an issues are quickly resolved. So in summary, this a good cruise ship and line but only if you are not to picky about Read Less
7 Helpful Votes
Sail Date: February 2017
We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like ... Read More
We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like royalty all the way. The food was fantastic - not what we were expecting on an all inclusive cruise - a large variety of different things in the two main restaurants and dinner was al a carte everynight in the restuarant on the 7th deck. our cabin staff who cleaned the cabins everyday were helpful, friendly and very polite. We had cabin number 1024 and only had one problem. Every day at the same time we had a loud vibrating noise that was pretty loud coming from the floor below us. at first we thought it was the AC but it turned out to be something mechanical in the ceiling on the floor below us. We had to call the front desk to get them to sort it out. we had to call every day. that was the only complaint until the end of the cruise. They lost one of out bags in between taking it the night before disembarkation. When we docked at the port we were taken off the boat to go through customs to get our bags. we were there for almost 2 hours looking for our bags. The coach wa delayed to the airport and we almost missed our flight. we got the the airport at the time of boarding and it was busy. we had to be rushed through the line ups to be ablet oget on the flight. up until them we had an amazing cruise. everything was perfect. but the losing of our luggage was someting that completely spoiled our holiday. whenever we think back about this amazing holiday we will always have a bad memory of them losing out bags. All the souveneirs that we bought and the gifts for our families were in the lost bag.. very upsetting. but the cruise itself was fabulous. the excursions were very well co ordinated and all were exactly as described. Read Less
7 Helpful Votes
Sail Date: February 2017
Honestly, we choice this cruise because it fit the dates that I needed it to fit in but we were extremely happy with the cabins, food, and customer service of the employees that worked on the boat and the employees on land. Dinner had a ... Read More
Honestly, we choice this cruise because it fit the dates that I needed it to fit in but we were extremely happy with the cabins, food, and customer service of the employees that worked on the boat and the employees on land. Dinner had a nice variety of food and even had a later night on the upper levels. Because I usually missed the meal time for the main dining, I ended up eating up above a lot and I liked it. The port was enjoyable but I have to bring special attention to Santo Domingo. I feel many people on the ship did not enjoy themselves at this port because they were confused as to what to see and or do. The Colonial Zone is a must and while many went there I don't think they experienced it the way we did. You have to take the walking tour. You can find the guides on the street, they will approach you and ask you if you want the walking tour. I believe many of the guides speak different languages but I only speak English and our guide spoke it perfectly. I am not sure if this is a company or just individuals doing it but all the guides that I saw on the street had backpacks on. Not sure why but you can recognize from their backpacks. HaHa... I did a lot of reading about the ports before I left so I already had a good idea of what I wanted to do and see. Don't let yourself waste this port like I saw so many on my ship do. This is a world heritage city and dates back 500 years. The architecture and ruins are beautiful to walk around. I found this reveiw of the Colonial Zone most helpful because it gave a great review of the museums, etc. http://www.santodomingotaxi.com/blogs/post/The-Colonial-Zone/. Read this onea and a 1 or 2 others so you can make the most of your time. Back to the ship since that is what we are reviewing. I had never heard of this ship but I enjoyed it more than the better named ships. Great people that work there and I was able to relax and have a great time. Zenith is definalty worth the money and the ports were enjoyable. Read Less
5 Helpful Votes
Sail Date: October 2016
Tips taken at the beginning of the cruise not at the end, no refund for bad service, Food on the ship was always cold in all restaurants, Also some meets under cooked,My wife suffered with sickness and diarrhoea onboard, The cabin shower ... Read More
Tips taken at the beginning of the cruise not at the end, no refund for bad service, Food on the ship was always cold in all restaurants, Also some meets under cooked,My wife suffered with sickness and diarrhoea onboard, The cabin shower was filthy, the toilet brush was caked in faeces took 2 days to replace the brush,We washed out the toilet by hand, Paint was pealing and bubbling off the walls and the sink,Witch had been painted over many/many times, The bedside table had broken drawers we fixed, This is purely a booze cruise for the spainish, All entertainment is for the spainish, Not for mixed nationalities,The ship is old and tired and needs a total reform, This was a 25th wedding anniversary gift for my wife, It was the worst experience of our lives, We will never cruise with pullmantur ie the zenith, hope this will stop this company taking advantage of any more of there clientele. Read Less
14 Helpful Votes
Sail Date: March 2015
Background information: A Canadian company is offering this package deal which includes airfare, transfers and cruise on the CDF Horizon. It was our 11th cruise, but never on a Croisieres de France ship. Ship information: it's an ... Read More
Background information: A Canadian company is offering this package deal which includes airfare, transfers and cruise on the CDF Horizon. It was our 11th cruise, but never on a Croisieres de France ship. Ship information: it's an older ship owned by Pullman that works the Caribbean in the winter. Travel to embarkation port: We left Montreal at 6 am, arrived in DR at 11 am and, as stated, our transfer from the Samana airport was included and went well. This ship picks up and drops off passengers at each port, so even though we were there early, we had to wait in line for 3 hours before making it to our room. There were at least 4 check points where we had to show our passport and airline info. I don't recall any activities. Entertainment: they always had some live music in the afternoon. The nightclub was full. Many VJ's have trouble adjusting their music to their clientele . Rap just doesn't cut it when the average age is over 50. The dance floor was full for pre 1980 music but would empty quickly when the "Yoyoyo" would start. Food and drink service was pretty good considering the drinks were included in the deal. Other than that, good luck if you had a complaint. Dining was very good considering the French cuisine and deserts. Snacks were often available and excellent. Loved every port; Santo Domingo, St-Martin, Guadeloupe, Martinique and Isla Margarita in Venezuela. The produce, fish and spice markets are not to be missed. We had already seen these islands, except Venezuela. We only booked one shore beach excursion in Venezuela and it was safe (escorted by 2 gun carrying guards on motorcycles) and lots of fun. Rum and drinks on the bus included. Guide helped us with merchants selling pearls. Cabin: This is where this cruise looses all its value. We had our room booked, midship 5th floor ocean view. They changed it 2 weeks before departure and the woman in charge stated it was ok, at embarkation. It was below the kitchen on the sixth deck. We didn't sleep for a week. Carts rolling like freight trains all night. No other rooms available, even though there were people embarking at every port. No one came to check the noise after 4 promises that they would come. No compensation, except 10% off the next cruise. Joke! I wouldn't take my chances booking with them ever again. It's called ocean view, but the windows are so old, you can't see clearly through them. Disembarkation: Here we go again, 2 hours to make it to the bus after we left ship to enter the terminal. More check points. Looks like a make work project. Summary: old ship, great food, mediocre drinks, but free. Because of the noise from the engines and from the kitchen upstairs, I wouldn't recommend this company to anyone. The only company that changed our reserved room and stuck us in the back without any say in the matter. Also be aware that we were charged for pictures we never ordered. Someone took them by giving our room number and without presenting their ship's card. It took 2 days to resolve that issue. Many others in the lobby complaining about Internet usage over €100, missing luggage and other billing issues. The itinerary is amazing, but not on that ship. Read Less
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