NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most alcohol free in open main pool/deck area. Poor looking few channels on 17-20" TV. Few activities, guess we are spoiled. Yellowish brown nasty looking hot water for 3 days, took cold shower. It is an adventure. All Spanish speaking cruise, some English. Overall a fair cruise, fun for first timers but experienced cruisers will not be happy unless you are old hippies. Do not take interior room as walls are thin and some people will party all night into the wee hours of the morning... plus staff do not like complaints, so it is best to hold complaints until you can make them online. The Filipino staff were great, but some of the Spanish complained about being underpaid. Read Less

the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning and happy customers! I heard sorry "0" times, only to contact their central office, which is a pain, considering I had to spend time and money to buy a new one, as I was expecting to travel 1 more month in central america, which is pretty hard with a crushed luggage. Otherwise the ship is a bit old, holds well for it's age. Need to pay for water? On an all inclusive deal? Fruit juices are terrible 10% fruit content syrups. Bar staff's English is limited. On the plus side, dinner was remarkable, every night! Seriously, hats off, we always could chose from a menu, and all were great! with wine included. Read Less