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8 Helpful Votes
Sail Date: April 2018
We were originally sailing with friends on Royal Carribean last year but had to cancel for chemotherapy. So this year the prices had risen way more than expected so after searching we find Pullmantur at a very reasonable price and a better ... Read More
We were originally sailing with friends on Royal Carribean last year but had to cancel for chemotherapy. So this year the prices had risen way more than expected so after searching we find Pullmantur at a very reasonable price and a better itinerary. We enjoyed the Horizon, it was comfortable , clean the staff were great and it exceeded all our expectations. The food was good,we had nice people on our table which was very international, though we found the Spanish people very happy and nice. Our verandah cabin was great. The excursions we chose were really enjoyable and reasonable. The Spa was good. We went to a couple of shows which were quite good. We very much appreciated that beverages were included, we dont drink a lot but did enjoy not having to worry about cost. We are converted to Pullmantur and hopefully in 2020 we can enjoy another cruise for our Golden wedding. As seniors living in Australia its expensive to get to Europe or Carribean so we cant do every year(but if we win Lotto we certainly would be on Pullmantur regularly) We didnt realise there were so many young adults on board till our second sailaway when the party on our top deck began round the pool and it was madness-there must have been many sore heads BUT it really wasnt a niuisance to us, we just carried our drinks to our verandah cabin on the same deck and enjoyed the view Read Less
6 Helpful Votes
Sail Date: April 2018
We were told we could embark at 10.00 am as we had already booked in online. We had to wait until 10.35 to get upstairs into another queue where we were told that we would have to wait for 5 minutes. We got onboard the ship at 11.00 am ... Read More
We were told we could embark at 10.00 am as we had already booked in online. We had to wait until 10.35 to get upstairs into another queue where we were told that we would have to wait for 5 minutes. We got onboard the ship at 11.00 am which was the earliest we have every been able to embark on a ship. On our first day we were asked at least 6 times did we want to purchase a drink's upgrade and then every day after that. This is simply harassing the passenger. People are on holidays and can not be bothered listening to sales pitches. It is very off putting. We have sailed previously with NCL, Holland America and Celebrity X and found all of these cruise lines superior to Pullmantur. In our opinion the Horizon should be scrapped. The exterior is grubby, black soot billowing from the chimneys, I got stains on my clothes on a few occasions. The ladies public toilets are a no go zone. One was constantly flooded and out of order. There are not enough ladies toilets. I ended up going to my cabin as the public toilets were so bad. The bar stools at the bar in the Casino are impossible to sit on without sliding off, they are too small and uncomfortable. There is no "washy, washy" people on this ship to cleanse hands and the tables are not wiped down, which means they can get sticky. I was worried about bugs being passed on but fortunately we were not struck down by illness. The food was good. There were lots of vegetarian options at the buffet. We did not eat in the Dining Room as Delisiaz suited me better. It would be better if dishes were labelled if vegetarian/vegan friendly as I had to constantly ask the chef if dishes contained dairy products. The wine was poured in glasses and sitting ready to go which was a good idea. The coeliac, vegetarian corner was a good idea and soya milk was available which was great. On other cruises this usually had to be asked for. My husband loved the coffee in the cafe which was free, this is always charged for on other cruises. The bar waiters were pleasant, some of the barstaff were solemn. Read Less
20 Helpful Votes
Sail Date: April 2018
When I originally booked this cruise I was not expecting too much as it was such a good price. It was a week cruising the Canary Islands and Morocco for under 400 euros per person all inclusive and we literally thought if it got us around ... Read More
When I originally booked this cruise I was not expecting too much as it was such a good price. It was a week cruising the Canary Islands and Morocco for under 400 euros per person all inclusive and we literally thought if it got us around the ports then it was a good deal, but we did not expect a lot from the food and drink at that price. we had sailed on the ship about 9 years previously as Island Star and knew it would be an old ship, but we had very much liked it, we like the smaller ships and we knew it had undergone a recent refurb so decided to give it a go. We were very pleasantly surprised! This was a fabulous cruise from start to finish. With Pullmamtur there was the option to check in on line and when we arrived at the terminal we were checked in and on board within 10 minutes, very efficient! The ship is looking lovely and you would not think she was as old as she is. We had an outside superior cabin for three adults which I had expected we may need to upgrade on board but it was very spacious and loads of storage space - 2 double wardrobes and 24 drawers along with lots of mirrors!!! We asked for extra coathangers and were provided very quickly with an extra 20 so no problems with cabin space at all (although I am happy to sleep on a bunk, some may not like this but the bunk was not actually over the double bed which was huge). The cabin and the public rooms were spotless. The food is probably amongst the best that we have had on a ship and I have sailed with many lines. The buffet restaurant on the lido deck had a fantastic array of fresh salads and vegetables, a wide variety of hot mains, pizzas, paellas, deserts and every lunch there was a special carvery....the first day it was whole roasted salmons baked in salt, they did whole roast hake one day, the biggest beef joint have ever seen, roast turkeys and we were very impressed that they managed to mass produce pork with fabulous crispy crackling, not an easy task! The buffet is open breakfast lunch and dinner, we chose to eat breakfast and lunches there, and dinner in the main dining room. If you go to the lido buffet you need to find your own table whereas if you go to the main dining room the waiters seat you and get the drinks for you, but apart from that it is the same food and same buffet style for lunch and breakfast. It could be a slight scrum for a table if you hit busy time in the lido, eg when all of the trips were returning, but the opening hours were long and once you had your table everything was very nicely laid out and no queues. One thing Pullmantur do which we thought was a great idea is to have little paper discs on the table, green on one side, red on the other. If you dont want your plates cleared and are returning to your table you put the card to red so no helpful waiter clears it whilst you are returning to the buffet to get something else, meaning that one of you does not need to stand guard over your table the whole time....a simple idea but so effective! The main dining room is very spacious and never seemed over crowded. We were on first sitting which was 7.30pm. The second sitting at 9.45pm would have been too late for us, but fortunately about 2/3 of the passengers are Spanish and seemed to like to eat late so there was no issue with getting an early sitting. You have the same table number and dinner companions for the week at dinner, and they ensure they sit the same nationalities together. The evening menus were imaginative and delicious and just the right portion slices. Very impressed with the quality of the meats and fish, when it said red snapper it was, when it said John Dory it was ( we have experienced in the past o sone ships the same white fishes being served every night in different guises!). They did not seem to serve vegetables but you only needed to ask and they would provide. I have to say that the service from the Chefs and the Head Waiter was fantastic, I am on a very restrictive diet and have a lot of allergies. The head waiter Mahreshi took this all in his stride, he would check with me every meal what I would like for the next meal, and whatever I came up with he miraculously produced with a minimum of fuss. He was so attentative, never made me feel like I was being difficult, his customer service was fantastic and I felt very well looked after. There is no afternoon tea on this ship wbich we actually prefer. Sometimes you can feel over faced by food on board ships. We found there was always food available but it wasnt in your face and we ate extremely well. The cruise was all inclusive, once on board you could upgrade your package if you wished but we did not need to. The standard gin was gordons, the wine was very nice, a good variety of cocktails was included. But the thing that really impressed us was that the speciality coffee shop was included on the all inclusive too, lovely coffee menu at no extra charge unlike other lines. In fact we were very impressed by how little extras there were to pay on board. Apart from the gratuities (72 euros per person so reasonable) they did not seem to push you to buy extras all of the time. There was no charge for any of the arts and crafts classes, stretching, dance classes, cooking demonstrations etc. We have found in recent years a lot of lines are now charging for these. And best of all no photographers in your face all of the time! Apart from the embarkation photo we did not see them, they werent snapping you at dinner or every time you got off or on the gangway. You could book a package if you wanted but otherwise the did not encroach...very refreshing! We had read reviews before hand that the Spanish were constantly partying and loud, we actually did not find this a problem at all. In fact better than an all brit cruise because no one reserved sunbeds or left their towels on them at all so you could always get a bed when you needed it. There are lots of nice lounges on board so there was always somewhere to find if you wanted some quiet time. We loved the cosy library and enjoyed the pura vida lounge in the late afternoon. Bar staff were always on hand and no cards to carry as everyone was all inclusive which made a nice change. The gym was small but very well equiped. We didnt use the spa but the saunas were free and plenty of treatments available. The suite guests had a special private lounge which looked lovely, it was the old Captains Club Room from the Island Star Days. There were various theme nights but they werent enforced. However we found it fun to dress up on Arabian Night. Other nights were the Gala Night, Tropical, 70s 80s and White Night. After I booked this I realised it was Easter week and we were a little apprehensiveabout how many kids would be on board. However we hardly saw them. There is an on site kids club and the team kept them out of the way and entertained. The only time we did find them was on sea day, the jacuzzis were hogged by unaccompanied young kids. This is one thing I wouldnt like if I was a jacuzzi lover which I am not really, i woukd then want for for the rule of over 16 years only to be enforced. I have to say that the shows were not our thing, but that is not slating the singing or dancing. They are in Spanish, had they been in English we would probably have been more enthusiastic but we had booked a Spanish Cruise Line so expected that and there were good bands in the public areas so we were quite happy with drinks and cards! Disembarking and embarking in each port was very painless and well organised, never any queueing LAS PALMAS enjoyed strolling round the old town, lovely crafty boutiques and unusual shops, cobbled streets, a nice promenade and very reasonable coffee shops! All within walking distance of the ship. LANZAROTE docked in Areceife at the port furthest from the centre. We had done our research and as we were just there in the afternoon we knew everything in Arecife was shut so we had pre organised car hire from the port for around 50 euros with cicar. We headed to Teguise old town which was very quaint. Then came back through the centre to the coast and Puerto del Carmen which was more touristy but nice for a drink on the harbour side. FUERTEVENTURA Docked in Puerto del Rossario, walked to the bus station, about 20 minutes away, and took the local bus to Correlejo. Fabulous journey, the route took us up to the national park then along the coast line past the famous sand dunes which were stunning. 3 euros and we felt like we had had a proper tour! Lots of shops and a lovely beach front at Correlejo. Would highly recommend this way rather than the organised transfer for 20 euros. AGADIR got a local taxi to take us on a tour for a few hours to see some mosques and give us an hour at the beach and lovely promenade. He would have also included the souk and fabric shops which we didnt want so we had an extra 30 min at the beach. Bartered it down to 25 euros for the three of us. Taxis are waiting outside the ship.they will try and charge as much as they think tgey can get so be prepared to haggle, but there was no issues when in the taxi and we felt quite safe although tge local driving is interesting......! GRAN CANARIA we first walked to the beach which was beautiful but unfortunately too windy a day to appreciate. There is a very long beach promenade to stroll if the weather is good. As it wasnt beach weather we then trecked accross town to a very nice shopping centre, then took a taxi to the old quarter whicb was charming, beautiful architecture and many photo oportunities. Taxis reasonable. We did not do any ship excursions but they did offer a weeks package to be pre booked that seemed very reasonable, we just like to do our own thing. Aft cabins do experience some noise when manouvering into port to dock, we are early risers soit wasnt a problem for us. Each night I requested a flask of hot warer and the bell boys brought it to the cabin within minutes. Disembarkation from the cabins is 8am and cases need to be out by midnight. As we live in Tenerife it was not an issue for us to leave the ship after breakfast but apparently if you stayed after 11am you needed to pay. The one blip we had was on disembarking. We got to the terminal to discover one of our bags was missing. It was a good half an hour before it was eventually located having been put in the wrong area. The security of the cases in the terminal did not seem to be very efficient, no one was checking very thoroughly who collected what. We approached an agent in a panic and she was very dismissive and did not seem to know what to do. We eventually located toourselves after an anxiousperiod. However I am not sure that she was part of Pullmantur, I think they were the port agency that Pullmantur use. I have to say that the service on board was excellent. I woukd not hesitate to cruise with Pullmantur again had they an itinerary that catches my eye and would definately recommend them. Incidently Pullmantur do over 55 years discount.apparently the single supplements are also reasonable. Read Less
10 Helpful Votes
Sail Date: April 2018
I had read a few recent good reviews and also some pretty bad ones. I booked the cruise to meet and celebrate my brother's 50th birthday. Booked well in advance through Vacations to go. I got great service from them, a superb price ... Read More
I had read a few recent good reviews and also some pretty bad ones. I booked the cruise to meet and celebrate my brother's 50th birthday. Booked well in advance through Vacations to go. I got great service from them, a superb price and no single supplement. I worked in the travel industry for many years and have been on various cruise lines, including Silver Seas, Swan Helenic Crystal etc. So, I had a realistic idea of what to expect for the price paid, which was expect a few faults, maybe a small cabin, mediocre service and entertainment. Well, the ship exceeded all my expectations. Old but Gold. Big, well furnished inside cabin, a largish bathroom, plenty cupboard space, TV with many channels if you needed to watch it. Lots of electric sockets. The formal dining room served excellent food, although you had to ask for more vegetables and for butter with your bread. The soups and salads were tasty, the fish, meat etc also of a good standard and also the puddings. The buffet selection was vast and also had some stand out dishes, the carvery being one of them. Plenty of space even on the days at sea. Excursions were very well run and keenly priced. Embarkation and Disembarkation was quick and efficient in Santa Cruz de Tenerife. The basic drinks package is ample. 3 small minus points. Entertainment in the main theater was awful. Saying that the musicians in the other bars etc were good. The crew are too eager to sell you the upgrade drink package. Agadir is not a good destination, please consider another canary island instead. This was mentioned to me by various people on the cruise of different nationalities. Read Less
3 Helpful Votes
Sail Date: March 2018
I came into this trip with low expectations—we got a great price and figured even if it wasn’t great it would be fine. Never again. Firstly, the food was dreadful. I have never been on a cruise where I literally couldn’t get eggs ... Read More
I came into this trip with low expectations—we got a great price and figured even if it wasn’t great it would be fine. Never again. Firstly, the food was dreadful. I have never been on a cruise where I literally couldn’t get eggs how I wanted: if you didn’t want eggs with ham, or fried, you were out of luck. Unfortunately all of the meals—except the captains dinner—were the same every day, and got old very very fast. Everything onboard was a cash grab. Top shelf liquor or internet is, to me, an acceptable thing to up charge for. Charging for bottles of water in the room, when I have an unlimited beverage package? Cash grab. Having my waiter sell me on a better dinner for the next day at the end of today’s? Cash grab. It’s the little things that make you feel gross. On top of that, the pool was closed every day—including a day at port when it was 85 degrees with calm seas. I have no complaints about the housekeeping or dining room staff but training across the bars left a lot to be desired: I couldn’t get juice, because my unlimited beverage package somehow didn’t include it—except it did, at all the other bars. I had no problems with it being spanish speaking, except that for excisions they couldn’t tell me until 8:00 the day before if they’d have an English tour—which meant I needed to make my own plans, for each port. The room wasn’t in great shape, but it was acceptable; same for the boat, but for the extra four hundred dollars I’d rather go on a trip where nobody stuffed their hand in my pocket and where I can swim in nice weather. Read Less
11 Helpful Votes
Sail Date: February 2018
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred ... Read More
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred better internet facilities. The ones offered were expensive so I did not join. It would have been nice to join the internet for an hour. We booked a standard cabin for three adults. This was far too cramped and I got another cabin having paid a subsidy which I was glad to do. The ship was very clean and embankment and disembarkment were very easy and well organized. There were some announcements and I think I would prefer not to have to listen to as they were given first in Spanish and later in English. However, they did not bother me greatly as they were kept to a minimum. Enjoyable Cruise. Read Less
16 Helpful Votes
Sail Date: February 2018
Decided on going into the sun for one week in February during the winter. We were looking for several land options but the cruise sounded actually better as you can see more destinations. We booked via a tour operator which also included ... Read More
Decided on going into the sun for one week in February during the winter. We were looking for several land options but the cruise sounded actually better as you can see more destinations. We booked via a tour operator which also included airfare and transfers, so in all the package with also the Pullmantur "all inclusive" made this offer a great bargain! Embarkation can be hectic, in spite of pre-registration, you still need to sign forms. Funny as even the health declaration is forwarded via email to you, so all the nitty-gritty details can be done at home. Yes, the ship is 30 years old design, it is still a nice ship to sail on. There is maintenance and carpets have been refreshed amongst other things, but it is not sparkling new ship. Our cabin therefore was renovated but still unchanged in set up from 30 years ago. It is adequate and ok. An other example the gym is very small and not many machines are offered. We found only very friendly staff: smiling, happy people offering all your all inclusive drinks and food happily! There is also Cafe Mocka, a meeting hotspot, offering excellent espressos, caffe latte, cortados or cuppuchinos (luckily for me NO instant muck!). Breakfast and lunch are buffet style and during busy times even the main dining room is open and set with a buffet. For dinner the MDR (2 seatings) offers you a selection of a la cart specials (set ones) and along some daily specials of 2 starters/main/desserts. As the ship is Spanish focused, most food is geared to Spanish taste: paella for lunch along roasts of leg of lamb, etc. Gazpacho is one of the standard soups, excellent tuna steaks as a daily special or little filet steak for dinner during the gala. For us it was a eat as we consider this food as delicious. There are very few small tables (for 2 or 4 persons, most tables excist of 6 or 8 persons), so you will be asked to share the table. We asked the Maitre 'D and he provided a table for 2. Entertainment is also focused on Spanish guests, so there is dance band with live music for salsa and cha-cha style dances, a flamingo music style guitar player but there was also the main band playing with several different singers. Many nights they also sing & perform along a dance group at the theatre. The evening show is at 9pm and in between the seatings for the dinner. Most shows are really good, because all is played 'live'; like ABBA or Beatle night. There was also a Spanish story with music & dancing (nice) and a ballet based on recorded classical music (not so nice). But in all, the ship is alive with passengers amusing themselves and having a real good time at all outlets! There is a casino with gambling machines as I know them from the fairgrounds, where with little money you can gamble. Excursions are sold in advance and on the ship, it was easy to purchase tickets on-boards but remember, you need to be a crowd of at least 10 pax in order to receive a guide who will speak English on that tour. We have done our tours by ourselves: - Santa Cruz Tenerife: take local bus 910 to beach Las Teresitas and hired lounge chairs - Danta Cruz La Palma: as the island deserves a proper visit, we rented a car upon arrival at the terminal and drove to the other coast (60 mts drive), you can drive more around, we just enjoyed the scenic views and stayed there. - Sea day and enjoyed the sunshine, cafe Mocha and there was the gala night - Agadir, Marocco: we pre-arranged ourselves via a local hotel (Riad Villa Blanche) a transfer and enjoyed lunch and spa treatments after a visit to the market. - Arrecife, Lanzarote: rented a car at the pier and drove to the vulcano (45 mts drive). - Puerto del Rosario, Fuerteventura: due to wind and less sunny weather we walked around the town and visited a big shopping mall (best mall of all islands). - Las Palmas, Gran Canaria: we had 12 hours before the evening flight and booked a hotel on the beach (Sercotel Cristina Las Palmas) We would certainly do this package again but we heard that MSHorizon is going to be placed from Dubai same time next year. Read Less
8 Helpful Votes
Sail Date: February 2018
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal ... Read More
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide. But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport. No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before. Read Less
6 Helpful Votes
Sail Date: February 2018
Our 3rd cruise and a late booking wishing for some winter warmth. However the weather wasn't playing ball. Stormy and windy and being a small ship with poor stability it was rocking!(not in a good way) Embarkation was easy and ... Read More
Our 3rd cruise and a late booking wishing for some winter warmth. However the weather wasn't playing ball. Stormy and windy and being a small ship with poor stability it was rocking!(not in a good way) Embarkation was easy and relaxed, however there was over selling of the additional drinks upgrade. We were pitched to 3 times in 30 minutes and stopped additional staff within 1st 12 hours doing the the same. Obvious that being budget and all inclusive the extras are what the boat needs to sell. The room was clean, adequate but dated. The carpet had a few stains and could do with a good shampoo. The bathroom grouting could do with a refresh. Facilities in bedroom and ensuite sufficient. Cabin attendant was polite and very kind when I was ill in the room. Entertainment was reasonable. Choreography in the show numbers was lacking, and the two 'spectaculars' were colourful but not artistically technical. Since we were in the Spanish area it would have been nice to see some traditional flamenco or other local dance instead of watered down versions of Spanish dance. Being English spoken the magician/comedian night was a no no. Needs to be rethought. Bands and entertainment in other areas was good but sound was too loud for conversation in the bar areas, and very thumpy! Excursions was excellently priced, the right amount of time for each one with fabulous tour guides - no complaint there at all! Well done for the gluten free dining - it was good to see - and the baker made an effort to make me bread so I did not have to eat the pap that comes out of packet too regularly. The only complaint I had was, that quite often the food would come out at a different time to my dining companions which would mean I was a course ahead, or behind them and frequently eating (to prevent food going cold) when they were awaiting a course. Breakfast buffet was lovely and varied for such a low price. My husband did not enjoy the main dinners as much as they lacked variety and our table needed to order vegetables separately to go with the mains as it was not provided. Service was varied, some fabulous staff but some who obviously need to up their game, but you need to remember this cruise line is at the lower end of the market and a smaller fish in the sea. I had a 50 minute massage in the spa which I have to say was excellent, but still pricey - same Elemis range I use in my local spa, but about double the price for the time. However a welcome relaxation. Overall my husband said it was like his loveable childhood mongrel dog, who was faithful, always there and served a purpose, however for me, I think I need the pedigree! Read Less
6 Helpful Votes
Sail Date: December 2017
It was advertised as a Xmas cruise..Spanish don't do Xmas As I found out. The food in the main dining room was strictly rationed.No international cuisine only Spanish.No coffee except on 2nd sitting which commenced at 2145 so ... Read More
It was advertised as a Xmas cruise..Spanish don't do Xmas As I found out. The food in the main dining room was strictly rationed.No international cuisine only Spanish.No coffee except on 2nd sitting which commenced at 2145 so who was that catering for almost exclusively Spanish. The cabin was basic but comfortable.interestingly has 2 bunk beds on the walls.. Just like a car ferry..which basically this was minus cars. The service was ok and the excursions were overall good value and interesting. The entertainment was for a Spanish audience and not of high quality. The bars were few and crowded until 2145 when second sitting started. I met a number of fellow cruisers who would not travel again on this ship. It bears no resemblance to a modern cruise ship. The food was basic and small portions with almost no vegetables or salads and no deviation from starter,main,desert. There was no coffee,no cheese plate and we were ushered out quickly at 9 to allow 2nd sitting at 2145. Read Less
19 Helpful Votes
Sail Date: December 2017
What a way to spend Christmas. My friends and I all arrived in Tenerife to spend the festive time on board Pullmantur Horizon and journeying around lovely hot Canary Islands. All aboard on the 21st December 2017 with our first ... Read More
What a way to spend Christmas. My friends and I all arrived in Tenerife to spend the festive time on board Pullmantur Horizon and journeying around lovely hot Canary Islands. All aboard on the 21st December 2017 with our first experience of this lovely ship though an elderly lady of the seas ! . The Spanish ran ship has a good mix of British, Spanish and other nationalities. All announcements are first made in Spanish then English. The ship needs continual tender loving care especially on the outer deck areas. Our Cabin was spacious, comfortable and above all squeaky clean. Our luggage arrived speedily which gave us chance to change and explore the ship. Although room service is only once a day this was more than adequate for our needs. Our first place to seek out was the buffet and pool bar. Very impressed with the quality and layout of the main buffet, not the greatest of choice but the quality was excellent and there is a selection for vegetarians and non gluten guests. The standard drinks package included in the price was ok but limited on choice. We chose to upgrade for an extra €10 a day and this was really good value for money as we then had a much greater choice of drinks. We decided as group to eat at the second sitting in the lovely main restaurant. For all the menu has a set choice each evening that does not change, there is a daily À la cart. We enjoyed our time in the restaurant and aboard ship especially the entertainment in the theatre and above all the friendly atmosphere created by all the members of crew and officers. This cruise was certainly value for money and I not only recommend it but we will cruise again with them. Read Less
14 Helpful Votes
Sail Date: December 2017
We are an American couple in 40s with a lot of travel experience between the two of us. I booked this cruise because I liked the itinerary of Canary Islands and Morocco. For $600 USD per person, you can't really complain. SHIP ... Read More
We are an American couple in 40s with a lot of travel experience between the two of us. I booked this cruise because I liked the itinerary of Canary Islands and Morocco. For $600 USD per person, you can't really complain. SHIP We knew this was an older ship, so no surprises there. It says it was refurbished in the last 10 years, but I'm not sure you can tell. The carpets, hallways, bathrooms, and dining rooms look dated, but everything is clean and works properly. Eleven decks, all the necessities you'd expect. Pick a different ship if you are expecting luxury. CABINS We had an interior cabin that was clean and more spacious than we expected, especially compared to our other cruises. Bathroom in particular was bigger, especially the shower. We could hear our cabin neighbors as there was no sound protection, and the TV was in an add position bolted to the nightstand desk, which meant if you were lying down you had to turn your head more than 90 degrees to view, but no complaints other than that. Everything was clean and worked. FOOD Hit or miss. For our formal dining we were seated at a round table with several other passengers who had arrived that day. It took about 1.5 hours to complete the 3 course meal, and it was very slow. Same staples in the menu daily, then the specials would change. We liked the ceasar salad, mushroom risotto, the lamb (it did not say wrapped in bacon but came that way), and the chocolate mousse. Eventually we got tired of the slow service and checked out the buffet. Buffet didn't always have enough seats, though you could sit by pool or outdoors if the weather was conducive. Very hit or miss. Exact same salad bar every time. Soups were odd. Meats could be full or gristle and inedible, or the best thing you've had lately. It all depended on how it was cooked or which slice you got. We had some very good lamb, turkey, and pork. We had some inedible beef and overcooked fish that we ended up wasting. We liked the pizza, any kind of waffle fries or thinly sliced potatoes, beets, tortilla wraps, and salmon. Their fries (unless waffle fries) were always soggy, the mashed potatoes was swimming in a crazy amount of truffle oil, and sometimes their veggies were super bland. DRINKS We bought the upgraded bracelets. Nothing to write home about. Americans will probably not appreciate the lack of coffee and cappuccino at lunch, etc. We had to go to deck 8 to get ours, even with breakfast, even though we had the bracelets. The wine was okay, mixed drinks a bit dull, nothing to write home about. GUESTS International, all ages, couples, solos, families. Announcements in Spanish and English. SERVICE Varied. Great at the front desk and tours, great with cleaning cabins. Food service was lacking. Very good at clearing empty plates, often hard to get another utensil or a drink. PORTS and EXCURSIONS Gran Canaria-Easy to get a taxi, we found a better deal and did our own. Local all day tours start around $30 Euro per person. Tenerife- easy to catch a taxi, we did our own local tour as value was better. Las Palmas- medium to get a taxi, we did our own tour. Agadir-probably best to do the group excursion or negotiate taxi rates up front as they don't have meters. Quite a walk to get the the first taxi stand. Lanzarote-way easier to do the group tour, we did the Timfanaya National Park for around $38 EURO per person and it was well organized with a nice coach, no problems. Fuertaventura- either way you'll be fine. ENRICHMENT No comment, we didn't partake. ACCESSIBILITY Elevators are small, and folks with wheelchairs and strollers looked like they might be having a hard time negotiating that small of a space. Read Less
22 Helpful Votes
Sail Date: October 2017
We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a ... Read More
We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a matter of dropping the luggage off to the staff. This was very quick and easy. Embarkation process in the terminal could have been more efficient - there were numerous staffed desks but it took approx. 1 hour queuing to get through the lines to the desks ! It didn't help that the staff "managing" the queues appeared to be unaware of where the queues started and finished...this meant that people who were at the "back" of the queue were directed to a new desk opening while those already queuing ahead of them were "stuck" in the queue and just had to wait.! There was a desk for those who had "checked-in" on line...where you could also choose your embarkation time..but...you still had to go into the queue to get to that desk..so complete waste of time to check in on line..and you still had to repeat check-in process at the desk.!! As cabin numbers are allocated on the paperwork ahead of check in - it would have been a lot more efficient and less confusing for clients to check in to desks or areas by cabin number. The ship held numerous security drills for staff so it felt good to know they were prepared if the worst ever happened..although if you were sleeping it was a bit of a rude awakening to the sound of the sirens! The ship is not new...and there is a slight feeling of it being an older lady of the sea..but the staff appear to work hard and maintenance and cleanliness were not a problem. Just do not compare it to the big luxury cruise ships - it is what it is.. Pullmantur is a Spanish company and so the on-board entertainment is Spanish focused .. however most entertainment could easily be followed (or had reasonable translation into English). The SPA was small and compact but offered a good selection of treatments. There are different offers and discounts available during the cruise so look for those for value. There is a hairdresser available but as they wish to promote their treatments then a simple wash and blowdry is quite expensive and I'm sure more people would use the service if priced at onshore salon prices. (43€ for a shampoo, condition, 5 minute head massage (during the shampoo and condition) and a quick slick of eye cream and a brush with some bronzing powder was a bit much). There was a cooking demonstration on one of the days at sea which was extremely popular..this was really the only time that the presentation could have been better...lots of people meant that it would have been better held in the Theatre but..otherwise a great session..and the food samples were very popular.! The majority of the staff in the bars were very polite, cheerful and helpful. The staff in the main restaurant - at least at our table (number 27) were excellent.. There is a Gluten and Lactose Free Menu for those who require it..and a couple of times other diners wanted to order Gluten Free for variety. (especially the steaks). :) The main menu offered a reasonable selection but at times the quantity of the main course was a bit on the small size for the men with larger appetites. We were on the Zenith last year and the food was better (mainly as sides of vegetables and potatoes were a standard offering..none this year). The buffet and grill offered a selection of cold starters, hot mains and basic desserts each day..you could usually find something but after a week it does get a bit boring.. As usual there was a selection of shore excursions available. Information sheets in English were left in the cabins each afternoon. If no excursion was chosen you could still go ashore and just potter about the local town. NOTE: Do check in time to book coach transfer tickets as except for Livorno they all had to be prepaid and prebooked...not available on the day - some Ports are 30 minutes walk into the nearest commercial area. On this ship there is the possibility to download the Pullmantur App - whilst it is to find out information about Pullmantur Cruises it also provides information on daily activities, the layout of the ship and...something which is not promoted..offers a WhatsApp type service from guest to guest. This is idea to find people if they are not in their cabins as you can "check-in" your location. It works without internet so really handy. Disembarkation was extremely efficient - leave luggage outside cabin before 01.00hrs - receive copy of invoice for any spending on board during the evening - if you have left credit card details and invoice is correct..no need to do anything except wait for your colour code to be called and make your way to terminal..pick up luggage waiting for you and that's it! All in all an enjoyable cruise - if available again from Malaga - and different ports of call (this time it was - Málaga - at sea - Porto Torres (Sardinia) - Cittavechia (Rome) - Livorno (Pisa & Florence) - at sea - Alicante - Málaga) then I would consider it. Ratings are based comparing what I would expect at an all inclusive hotel. Read Less
19 Helpful Votes
Sail Date: October 2017
We chose this cruise because it departed and returned from/to our home town of Malaga. As before on other cruises, we chose a cabin with a balcony, as we enjoy just sitting there and relaxing, also waking up to the view. The ship is ... Read More
We chose this cruise because it departed and returned from/to our home town of Malaga. As before on other cruises, we chose a cabin with a balcony, as we enjoy just sitting there and relaxing, also waking up to the view. The ship is old, but has a certain charm that the newer ones don't have. The dining arrangements were very well organised and the atmosphere and waiters were perfect. Nothing like the variety of food on larger and newer ships, but quality and presentation were excellent and the staff very attentive. Drinks were included and as long as you didn't order main brand alcoholic drinks then you didn't have to pay. We were satisfied with the brands offered and don't drink much, so no problem. The entertainment was of a high standard. We can't comment on sports activities nor spa treatments as we didn't partake. Our big problem was that we were given cabin 9103 - one of the four cabins that are located immediately above the discotheque. At 23.45 hrs the music started. At first we laughed, thinking "this just can't be happening". Then it got louder and louder and louder until we couldn't hear ourselves think. It continued until 3 am every single night for the 7 nights of our cruise. If your excursion departs at 7am, you do not want to be wide awake until 4-5 am (sleep wasn't automatic once the music stopped). We called reception 2-3 times every night. We filled out 2 official complaint forms. After four nights we were offered the use of an interior cabin 5 decks below, just for sleeping purposes, as the ship was full and no other similar or superior cabins were available. We didn't accept as we'd already put up with it for four nights and we would have meen made to sign a waiver to renounce any further claim. Also the thought of having to go down every night with an overnight bag was totally inconvenient. Although everything else on the ship was acceptable and in accordance with what we had paid (you get what you pay for), we could not enjoy it as we were so tired and grumpy through total lack of sleep. We slept through most of the explanations from the guide on the coaches, so that was wasted and we even opted for going to bed early instead of enjoying the night life aboard - just to get a couple of hours before the bom-bom-bom started (with the accompanying vibrations). Radios and musical instruments are forbidden in the cabins, yet we had a disco in ours. Both the captain and the ship's director admitted knowledge of the problem with these four cabins (9101, 9103, 9105, 9107) and that Pullmantur/Royal Caribbean were trying to find a solution. The ship is over 30 years old and they are still trying???? On our return we contacted our agency and they referred our complaints to the company. We were offered a discount of 15% off our next Pullmantur cruise, to be used within 12 months and asked to sign a waiver. What an insult of an apollogy for knowingly and deliberatly putting us in a cabin where we wouldn't be able to get a single night sleep and for totally ruining our much needed holiday and wasting our hard-earned money. Naturally we declined, so watch this space. Read Less
20 Helpful Votes
Sail Date: July 2017
The Horizon's itinerary was sent to us via email by our cruise organizer. It indicated that the cruise's port of origin was Trieste, Italy and the first port of call would be Venice. We arranged an "open-jaw" flight ... Read More
The Horizon's itinerary was sent to us via email by our cruise organizer. It indicated that the cruise's port of origin was Trieste, Italy and the first port of call would be Venice. We arranged an "open-jaw" flight from Toronto to Venice, returning to Toronto from Athens, and a one-way car rental to Trieste. It didn't register on me when we received the itinerary that there was no exact location given for embarkation in Trieste - I assumed that there would be one and only one cruise ship terminal. Trieste, as it turns out, has many piers or "Molos" spanning a distance on the waterfront of over 3 kilometres. After dropping off our keys at the car rental agency's location on Molo 4 near the northeast end of the waterfront, we first checked Molo 4 for signs of our ship. No luck, so we started dragging our luggage in 30 degrees celsius southwest towards the other Molos, becoming increasingly concerned that there was no sign of our ship anywhere, nor any sign of other people looking as lost as us. We eventually reached the ferry terminal at the southwest end of the waterfront and realized that the Horizon was not in Trieste. This was confirmed by a helpful taxi driver who got in touch with his dispatcher. The taxi driver struggled with English to tell us that the Horizon was in Venice. We were confused, exhausted and becoming desperate, since we were now approaching the boarding deadline. We took the taxi back to the main piazza and sent an email to our cruise organizer, explaining our circumstances. She responded to our email, confirming that due to "mechanical issues" the ship was in fact no longer departing from Trieste, and that Pullmantur was transporting passengers by bus from Trieste to Venice. She recommended that we try to find the Pullmantur representatives. At this point we were exhausted, and couldn't imagine having to race back and forth across the waterfront looking for Pullmantur reps. I walked back over to the Trieste Terminal Passegiere and verified that there was nobody there from Pullmantur. At this point, still working with very little information, we reluctantly decided to take a taxi from Trieste to Venice. The taxi driver got us back to Venice quickly and we were finally able to board the Horizon, but it cost us 265 euros. Altogether, the pointless and exhausting round trip from Venice to Trieste cost us over $600 Canadian, including the cost of our car rental, diesel, tolls and taxi fares. Following our cruise organizer agent's advice, we talked to the Horizon guest services staff about obtaining compensation, and were told to complete a claim form. We did so, and were told 2 days later that "regrettably" they couldn't do anything for us. The desk manager told us that our cruise organizer had been notified of the itinerary change, and suggested that we submit a claim to the cruise organizer. Our agent in turn told us that they had been notified by Pullmantur, but only after they had already found out from other passengers what was happening. We were not the only people affected by this problem. Rob Goldstone (yes, *the* Rob Goldstone) was also left hanging, as were a couple from Melbourne and our dinner table companions from Vancouver. I will follow through with submitting the claim via the cruise organizer, but I'm not optimistic that anything more than finger pointing will result. The cruise was otherwise nice. The ports of call were all top-notch. We didn't opt for any of the ship's excursions, since the passengers on the ship were predominantly Spanish-speaking and we were told that English would only be offered if at least 10 people on the tour required it. So we basically did our own thing in each port, which was good since it was undoubtedly cheaper to do so and allowed us to move at our own pace. Meals on the ship were of reasonable but not outstanding quality. The restaurant and bar staff and cabin attendants were attentive and pleasant. The unlimited drinks that were included in the price were of decent enough quality that we felt no need to upgrade. We saw only one of the evening shows, an Abba tribute on the last night. It was good enough that we regretted not having attended more performances. Be aware that if you don't speak Spanish, you may feel a bit out of place on this ship.. Read Less
29 Helpful Votes
Sail Date: May 2017
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom ... Read More
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom were about 650 teenagers. Bedlam ensued and persisted till the end of the week long cruise. Complaints were rife and the staff dealt with them as best they could. We had no idea this was a regular occurrence until we went on the web following the cruise. Imagine how we feel reading the post above (and others) to discover the same thing happened in the previous month - to mention just one! Kids playing a banjo in the corridors at 4 am! Running up and down at all hours. A full volume disco that started at midnight and finished at about 4 am! Decks taken over by gangs. Pool taken over. The cabin needed a good refurbishment. It is an old ship, and it looks like it. Brown water in the washroom sink didn't clear for a day. In the dining room the staff were excellent, but the breakfast and lunch were buffet style and it was a complete bun fight. There were so many people jammed around the food area it was almost impossible to move. At the buffet on deck 11 it was a battle to find a table to sit at. The food was extremely good and dinner was excellent. The shops were very uninspiring, too. The tour to Rome was a great disappointment. We had been to Rome before and told the Tour Desk that we would only book if the guide spoke English, otherwise there was no point as the tour was quite pricey and we'd been before. "No problem, they all speak English," we were told. Of course the guide had no English at all and we and another couple (who had been told the same thing) sat there with not a clue what was going on. To compound the situation the aircon was broken on the coach. On the way back the temperature was 40C+, all the curtains were pulled shut to keep the sun out, all the young kids were moved to the shadier side and water was poured down their throats to stop dehydration. When we complained to the tour desk they didn't want to know, to the extent that we had to insist that we were given complaint forms to be sent to their Head Office. When we handed the completed forms in we were told that we couldn't write anything about the lack of an English speaking guide because in the small print it said they couldn't be guaranteed. They wanted me to rip the form up and just complain about the aircon. I refused, and insisted the form was sent off as writ. They took the form but we'll have to see whether I ever hear from the company. The entertainment was okay, not bad at all, but being performed by the same ballet group every night each show seemed very similar. Abba and The Beatles were the best shows. We have been on may cruises but this was the first one we did not enjoy. We have never complained about a cruise before. Never again with Pullmantur. Read Less
22 Helpful Votes
Sail Date: April 2017
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually ... Read More
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually long. The first day aboard the ship was good but that changed the next day when approximately 700 teenagers boarded the ship in Malaga. Very few people slept that night as the teenagers were noisy in the hallways until early morning. Things did improve as the week progressed but security was kept busy dealing with all the complaints. It felt as if the teenagers had taken over the ship. The staff were professional yet friendly and very helpful. My cabin was roomy and clean, the bed was very comfortable and there was instant hot water in the shower. All bonus points. The breakfast and lunch buffet offered a great variety of foods. The challenge was to find a place to sit. I ate dinner every night in the dining room and the food was for the most part delicious. The wait staff were excellent and really added to the experience. There were two shows every night in the theatre but I saw only one, a tribute to ABBA, that was very well done and entertaining. The excursions did not live up to their descriptions. The ship was late docking in the ports the days of the excursions which meant a delay in boarding the buses. The first excursion was a big disappointment as we did not see what we were supposed, i.e. the wine resort in Sardinia. I would not travel with Pullmantur again and never when there is a school break. Read Less
15 Helpful Votes
Sail Date: March 2017
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were ... Read More
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were all excellent. I have used other cruise lines before as a means of getting from A to B rather than a cruise holiday, so my requirements are different from the usual passengers. However, I am very critical if necessary. The atmosphere was very friendly and casual compared with lines like Cunard and P&O for example, which I prefer. I ate in the main restaurant every evening and found the choice and quality excellent, including vegetarian. The wine in the inclusive drinks package was high quality and unlimited. Embarkation and disembarkation were fast and smooth. I will definitely use this ship again if possible and will look out for future itineraries. Read Less
31 Helpful Votes
Sail Date: March 2017
After taking a week's cruise at Christmas we were so pleased that we jumped at the chance to take this repositioning cruise from Las Palmas to our home in Malaga. The ship may be older with no bells and whistles but the itinerary, ... Read More
After taking a week's cruise at Christmas we were so pleased that we jumped at the chance to take this repositioning cruise from Las Palmas to our home in Malaga. The ship may be older with no bells and whistles but the itinerary, charm of the ship and the unsurpassed level of service made these two cruises some of the best we have experienced. The cabin may be a little dated but the ship is about to undergo a 3 week drydock in Cadiz so expect to see major improvements. Pullmantur clearly value this ship and it is kept in top condition. Food was outstanding in both the cafeteria and main dining room ... and did I mention that drinks are included!! Good brands are available on the basic package and if you are a brand snob then you can upgrade to a better package for only $10 per day. The entertainment was outstanding with dancers pulling 5 or 6 stunning production shows out of the hat every week!! We booked our cruises through a US agent and got outstanding bargains on both cruises. Read Less
12 Helpful Votes
Sail Date: February 2017
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English ... Read More
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English website offered a selection of cabins some £300 cheaper. We complain and given a small rebate and the promise that we had been upgraded. Our cabin 9033, had a lifeboat blocking the entire view, we should have booked an interior cabin at a substantial discount. I have written with photographs to the travel agent and Pullmantur without any response.The food and catering staff were very good but the reception staff ignored my comments. The ship is in reasonable condition for such an old one.The entertainment was as good as we have ever seen aboard ship, excellent variety of shows, good for English even though this is a Spanish company. Read Less
21 Helpful Votes
Sail Date: February 2017
My Sister-in-law and Brother-in-law booked this cruise for a party of 14 us, and as it was the first cruise myself and my wife had been on we had a fantastic time. Ship sounds nothing like some of the reviews and for its age was in ... Read More
My Sister-in-law and Brother-in-law booked this cruise for a party of 14 us, and as it was the first cruise myself and my wife had been on we had a fantastic time. Ship sounds nothing like some of the reviews and for its age was in good shape. We had an outside cabin and it was lovely and kept clean and tidy everyday by the cabin staff. Dining was excellent with a good choice of eating a la carte or waited service in the Splendid restaurant which we chose every evening. The food was excellent and the service was impeccable. The evening shows were very good with Abba and Beatles tributes on a couple of evenings. There are plenty of bars, Casino, Discotheque and a well equipped Gym and Spa. Overall the service by the crew was excellent. As this was my sister and Brother-in-laws 15th cruise we did not bother with any of the port and shore excursions as we made our own way around and found it most enjoyable. But had my wife and myself been on our own we would of most probably gone on an excursion. My wife and myself would definitely go on another cruise. Thank you Pullmantur for a truly great first time cruise experience. Read Less
52 Helpful Votes
Sail Date: February 2017
Let me start by saying that we have been on around 30 cruises from 5 star Celebrity and RC to Costa (Avoid at all costs they are a horrible company !) Going on the reviews i was not expecting much from the Horizon but wow it exceeded our ... Read More
Let me start by saying that we have been on around 30 cruises from 5 star Celebrity and RC to Costa (Avoid at all costs they are a horrible company !) Going on the reviews i was not expecting much from the Horizon but wow it exceeded our expectations in every way. We arrived at the ship around 3pm and literally walked straight on !!!! The whole process took 5 minutes (Not the 2 hrs we spent waiting in a huge queue whilst embarking RC and Costa ships !) Food was excellent in both restaurants, The AI drinks package was limitless and served anywhere throughout the ship, Non of the usual one drink per person ridiculousness that other cruise lines charging £50 a day insist on. The whole ship is really relaxed ! Rooms are larger than average and clean the ship is 20 plus yrs old but in good condition, The gym has new up to date equipment, The jacuzzi 's are both clean and warm as are the pools. service is excellent and staff are very friendly and look happy in their jobs. If you are looking for a cheap fun relaxed cruise with great food and an excellent FREE drinks package you wont be disappointed. Pound for pound amongst the best cruise ive ever been on. Thankyou Pullmantur for showing how a cruise ship should be run. We will definately be back. Read Less
29 Helpful Votes
Sail Date: January 2017
We enjoyed our cruise of the Canary Islands on this cruise ship in January 2016. This may not be the newest, largest or most American-oriented boat in the fleet, but it is still providing a great cruise experience to its guests. It's ... Read More
We enjoyed our cruise of the Canary Islands on this cruise ship in January 2016. This may not be the newest, largest or most American-oriented boat in the fleet, but it is still providing a great cruise experience to its guests. It's a cruise ship like any other. There are some aspects that deserve special mention. (1) This cruise was "affordable" with a capital "A". (2) Upgrading is easy to do right after check-in. They actually encouraged it. Costs only 35 euros extra. (3) The soft drinks were included in the price. Never seen that on a cruise before. (4) Wait, it gets better -- booze is included in the price. Yes, you read that right. Wine, beer, liquor, liqueur, cocktails - all included. (5) The standard of food was very high. At times, it was superb. Better than you'd see on any other cruise ship. We liked the Spanish ambiance of the ship and the passengers. This was Spain, after all, and it felt appropriate during this itinerary. However, everything was in English too, and the ship felt international. No problems with smokers, or anything like that. The ports were great. At most, enjoying yourself was doable without booking an excursion. Agadir was a bit of a dud. The boat lets you off at an industrial dock. No local excursions available. For 10 euros you can get a cab to the beach though. The view from the Casbah is great. Arrecife in Lanzarote too. During siesta there is little to do. No local excursions. We ended up hanging out at the Grand Hotel. Agadir and Arrecife are places to consider an excursion. Or at least plan out in advance what you'll do at these two ports. We were pleasantly surprised by this cruise because the reviews here are not great. If I were you, I wouldn't let the (rather unfair) bad reviews dissuade you. Read Less
10 Helpful Votes
Sail Date: December 2016
Enjoyed the cruise very much can't say the same for my fellow British passengers!We avoided them as much as possible.If moaning was in the Olympics we were cruising with a lot of gold medalists!OK the ship was tired looking and had a ... Read More
Enjoyed the cruise very much can't say the same for my fellow British passengers!We avoided them as much as possible.If moaning was in the Olympics we were cruising with a lot of gold medalists!OK the ship was tired looking and had a few problems with the public toilets but just get on and make the best of your holiday.After all they were only making themselves miserable by moaning.Thank god for the other nationalities on board. Yes it could be noisy but we found leaving the wardrobe doors open at night eased it and you soon got used to the background noise.We had one problem with the toilet in our cabin.It was reported on our way to dinner and it was repaired by the time we returned.Also if the public toilets were in high demand it only took a couple of minutes to return to our cabin.All of the ship was kept very clean.( even with fellow passengers leaving beer cans,plastic glasses and stubbing out cigarettes on the sun deck).The staff were immaculately dressed.On the whole our fellow passengers weren't!Thankfully we prefer to eat late so changed our dinner seating to second sitting.Most of the passengers on this sitting were Spanish and were dressed well and made an effort with their appearance. I walked every day around the decks and I was amazed to see so many people drinking alcohol at 11am.Later on in the day some were very rude to the staff.We spoke Spanish as much as possible! The food was superb.Only once did our food arrive warm not hot and that was before the two sittings were introduced.Lunch was very varied with a good choice. On the whole we enjoyed our holiday.Amazing value. The only thing we can complain about was the flight to Madrid.WAMOS AIR won't be getting our business again.Dreadful airline.Not once did they come round and offer water.I ended up disturbing a fellow passenger to get some. We would like to mention a special Thank You to our two waiters at dinner.JOSE FLORES and IMADE SUKADANA.Always cheerful nothing was to much trouble.Also Piedra? our maid who kept our cabin immaculate. Enjoyed visiting all of the ports. The entertainment was OK.Music in the lounge was very good.All of the service on board the Zenith was excellent and the staff superb,always polite,always smiling. Looking forward to going on our fourth cruise. Read Less
5 Helpful Votes
Sail Date: November 2016
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the ... Read More
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the main restaurant and buffet. The ship was very clean throughout and the lounges and bar areas were well maintained. The staff were amazing - so polite but friendly and very happy to serve their guests. Getting off the ship in port was done very quickly and the staff always wished us a good day and hoped we would enjoy it. Getting back on they always asked if we had had a good time Ashore. Only small things but they create the right impression. The nightly entertainment was very good, from the shows in the main theatre to the small groups playing in the casino lounge. A special note about the staff,in the main restaurant. After being sea sick on my first day I could not eat my meal and the waiter asked if he could introduce a gentleman who could listen to my dietary requirements and try and formulate a menu for me but I assured him it was just "mal de mer" and I would be fine tomorrow! They were all so nice And very efficient. All in all we had a wonderful time and were sad to leave the ship. We have booked another Pullmantur cruise for 2017 and can't wait. Read Less
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