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2 Helpful Votes
Sail Date: October 2018
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, ... Read More
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, their discontent with all is noticeable. The general condition of the vessel is not satisfactory. Inside the elevators feeling very hot, the ventilation system does not work. On 4-5 decks, especially in the Lobby area, the smell of petroleum products is constantly felt along with the smell of feces. Being there is simply impossible. There is a lot of dirt and rust on the deck. The water collection system on the starboard side does not work, every day we observed a large puddle near the tables on the deck by the pool from the starboard. Attempts to pump out the water did not lead to success. The animation is low and weak. The animators themselves did not look attractive. The food in the buffet and in the restaurant does not differ delicacy and taste. It is monotonous every day and not presentable. Few fresh fruits, breakfast did not offer fresh vegetables at all. Day at sea is not needed at such a small cruise. A good alternative would be to enter the port of Marseilles or Toulon on the way, and not just hang out at sea with a speed 9 knots. No special entertainment on this day. This was our first and last cruise with Pullmantur. This cruise was chosen only because of the interesting ports on the route. At last, we will not recommend to our friends cruises on the Pullmantur vessels due to the poor general level of service. Nowadays there are many other cruise companies with interesting routes and better high service. Read Less
4 Helpful Votes
Sail Date: May 2014
We sailed on that ill fated voyage Pullmantur Sovereign Saturday, May 10, 2014 out of Barcelona. The ship had engine problems just half hour after departure. We missed the Tunisia port of call and limped into Naples. Pullmantur offered to ... Read More
We sailed on that ill fated voyage Pullmantur Sovereign Saturday, May 10, 2014 out of Barcelona. The ship had engine problems just half hour after departure. We missed the Tunisia port of call and limped into Naples. Pullmantur offered to reimburse one full day of cruise cost--very nice. The ship couldn't get repaired in Naples even after flying in 4 engineers from England. The decision was made to end the cruise in Rome on the next day(Wednesday). Pullmantur then flew everyone back to Barcelona and put everyone up in hotels in Barcelona for the duration. They also paid for breakfast, lunch and dinner. And here's the kicker--they are going to reimburse everyone for the price of the cruise. So we get a one week vacation--a few days on the ship and a few days in beautiful Barcelona, with food and drink for free!!!!! They are also offering 60% discount on the next Pullmantur cruise. Kudos to Pullmantur for looking after its passengers/clients. This is a very good gesture by this Spanish cruiseline. I wish the American cruise companies would be as accommodating in the future. The logistics of getting 2000 passengers out of Civitavecchia and into hotels in Barcelona in one day was truly impressive. We lucked out and were in a 5* hotel. Pullmantur staff are to be commended as they were under quite a bit of stress and pressure from all the upheaval. Top marks to all the staff---- from the front line staff taking all the abuse, to the middle management for facilitating it all, to the senior management making all those tough decisions. Pullmantur should be proud of all their staff for doing the right thing. Bravo Pullmantur!!! Read Less
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