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458 Princess Whittier Cruise Reviews

The cruise was fine. Standard for a traditional line. The ship had entertainment venues that were waaaayyyy too small (more than once it was standing room only in the main theater and we left). I did NOT like getting asked/pitched to ... Read More
The cruise was fine. Standard for a traditional line. The ship had entertainment venues that were waaaayyyy too small (more than once it was standing room only in the main theater and we left). I did NOT like getting asked/pitched to purchase drinks in the dining room however. Especially when we said no and they continued to pitch it. Previous reviews mentioned the international cafe as a great place to grab food that should cost money. I don’t know why to be honest. The food never changed here and the desserts were exactly the same as the buffet. The buffet food was standard: large selection but mediocre quality. Some of it was really good (they had a pasta that was delicious and the waffles in the morning were a staple) and some was really bad (sushi - it could barely even be called that and Mexican fajita meat supposedly but it just tasted bad). The dining room was traditional. I was a little upset that on formal night they allowed guests in with sweatshirts and jeans (other cruises would’ve asked that they change or eat somewhere else). Rather if they’re going through the effort of setting things up for formal with a higher menu and staff and ask people to dresses up yet you don’t maintain that standard for your guests what’s the point? The main dining room has decent food. They have a staple menu that never changes (which I have mixed feelings on: on one hand you’re guests have something to fall back on, on the other it seems like a cop out so you don’t have to try as hard). The other menu changed daily and was generally good. I’m fairly picky and had something to eat every night. As far as princess themselves (company - not cruise staff) I will not be returning. I arranged flights through them. No where did it mention the port is an hour drive from the air port in that. It had a section that said call travel agent to arrange shuttle to port which is fine but that makes me think a taxi will work. So three days prior to cruise I look into getting a taxi and realize how far it is and the restricted tunnel you have to go through that many taxis won’t take (it can take up to 30 minutes to get through if you don’t time it right). I called my travel agent and they called princess only to be told they can’t add it on with only three days (why?) and I should’ve booked it sooner. Fine. Mishandled and miscommunicated. But fine. I booked a private company for The same price and it’s less money that I gave to Princess. Add on my issue with flights that changed constantly and needed rebooked for more expensive options. Flights were booked through the cruise line, they called me at some 800 number to ask me to change them because it supposedly didn’t follow their requested windows. I didn’t answer because well it’s an 800 number I assume it’s a robot so they left a message. I called back to figure out what’s happening and was put on hold. 40 minutes later I’m still on hold. So I hang up (it told me it was the end of the day and and they probably wouldn’t get to me - super great after waiting 40 minutes). I called back in the middle of the day the following and I asked how long the hold was before they did and was told an hour. An hour. On hold. For an issue that wasn’t reflected in their website. When they’re the ones that called me. With no call back option like every other company that has long hold times. Dealing with my cable company was easier and friendlier honestly. Even if the cruise was great I wouldn’t be using princess again from that miserable experience. Also I never changed my flight and it was fine and they never called me back so I guess it wasn’t that but it an issue? When I brought this up to an agent they said nothing. Customer service on the ship (shore excursion desk) wasn’t much better. I had a question and was asked if I didn’t read the excursion instead of them just answering my question. Thanks princess. You get me so frustrated before the cruise that you’re right I will come back new. Most of the cruise staff on the actual ship was great. The shows and entertainment were all geared towards like 60 year olds. So entertainment for the under 30s isn’t really a thing. Also! There is no where to hide in this ship. There’s a “library” that’s right off the main piazza and is also the computer lab for anyone who needs access to their reservations. It has exactly 4 uncomfortable chairs for reading and you have to put up with sound leaking in from the center point of entertainment on the ship and people being frustrated over their reservations. Everywhere else is a meeting room that rotates events. The only place to be alone and not kicked out or bothered is the deck. On an Alaskan cruise. Or your room. Not great. Read Less
Sail Date September 2019
This was suggested by our travel agent because we wanted to pair it with a land Cruisetour. Land tour was amazing. The ship seemed very old. You could see where repairs in a number of areas needed to be made. Shopping was limited ... Read More
This was suggested by our travel agent because we wanted to pair it with a land Cruisetour. Land tour was amazing. The ship seemed very old. You could see where repairs in a number of areas needed to be made. Shopping was limited aboard ship and very expensive. Dining room food was pretty good, but Horizon Court was pretty bad. Entertainment was so so. Very little interactment with the staff. Unable to hear an announcements in our cabin and even if you could hear them the PA system was very muffled. It seemed like there wasn’ enough staff in the dining rooms. Sometimes we waited quite a while for service after getting water poured. Sometimes we were asked if we wanted a drink and sometimes not and sometimes we had to ask them or remind them. After such a wonderful time on our land tour the cruise part was pretty disappointing. Read Less
Sail Date September 2019
We wanted to see the interior of Alaska, as well as the tidal glaciers and seaports. Our guide on land was outstanding. Alexa was so knowledgeable and she was able to give us history or the area, plus making sure our tours and ... Read More
We wanted to see the interior of Alaska, as well as the tidal glaciers and seaports. Our guide on land was outstanding. Alexa was so knowledgeable and she was able to give us history or the area, plus making sure our tours and accommodations were ready for us. We had Club Class dining, and that was a new experience for us, but and really enjoyed the extras that came with that. Most of all the wait staff was great and there was never a line to get seated. The excursions were very well done as well. We enjoyed the gold panning at Dredge 8, and sternwheel trip on the river, the train ride out of Skagway was over the top. It is a wonder the rail road got built and how the people made the trip to the gold fields was amazing. They must have had the true pioneer spirit. The entertainment on board the ship was fantastic !!!! We really enjoyed the productions shows and the comic was really funny and the singer had a wonderful voice. I highly reccommend this cruise. If you go in Sept. as we did, dress in layers and be prepared for rain and it was chilly late at night when we went out to see the Nnorthern Lights. Read Less
Sail Date September 2019
I just really have always wanted to take an Alaskan cruise. The Coral Princess in September was a wonderful experience. The crowds were smaller and the weather was just about perfect. There was not a mosquito to be found. The shore ... Read More
I just really have always wanted to take an Alaskan cruise. The Coral Princess in September was a wonderful experience. The crowds were smaller and the weather was just about perfect. There was not a mosquito to be found. The shore excursions were first rate. The stops in Juneau, Ketchikan and Skagway offered a variety of experiences. There was plenty of time for shopping and exploring even with taking shore excursions. The Glacier cruising was awe inspiring. Cruising in September means that you get to see even more glaciers because there are some areas that are closed to cruise ships until September As always on a Princess cruise the food was delicious. The Entertainment was professional class. The Crew is always friendly, helpful and knowledgeable.Even the transfer from Anchorage to Whittier was first rate with a bus driver/tour guide who was great telling us about life in Alaska and pointing out interesting things along the way.. We even were able to take a shore excursion in Vancouver after we disembarked and before we had to fly out. Not only did it give us a great overview of Vancouver, it also lessened our time sitting in the airport. Our balcony stateroom offered stunning views. The ship is a slightly smaller ship and that made getting around very easy. Everything went smoothly from embarking to disembarking. Princess knows how to do things right. Read Less
Sail Date September 2019
*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage ... Read More
*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage *Train ride to Whittier was long, be prepared. No water for purchase *Excursion issues in two cities: Train in front of us derailed for the White Pass Scenic Railway. We had to go backwards to Canada (show passports) and have rescue buses pick us up. A 2h45m tour turned into 6 hours. Got refund but did not care to see the town after that. Juneau- paid for Mendenhall glacier and Whale Quest tour. Guaranteed to see whales! Our most exciting part of the trip was cancelled because the boats were not working. We got to the dock, full bus, just to turn around. Will never see whales. Still waiting for refund. *Engine caught fire on our way back to Vancouver. *Had good experience at Sabatini's, bad at Crown Grill. *Cabin steward (Teofilo) was excellent *Entertainment, especially,comedian AJ Jamal was great Read Less
Sail Date September 2019
We enjoyed the destination and staff, but there are any number of areas that need to be improved. Entertainment, food quality and the land cruise portion come to mind. However, the glaciers and landmass so spectacular its difficult not ... Read More
We enjoyed the destination and staff, but there are any number of areas that need to be improved. Entertainment, food quality and the land cruise portion come to mind. However, the glaciers and landmass so spectacular its difficult not to be in awe - so definitely visit Alaska. The land portion was spectacular in terms of the natural beauty (and we hit the perfect time for fall leaf color). Unfortunately the staff were at the end of the season and it showed in terms of responsiveness and behavior (screams from the kitchen two night in a row). We understand these young adults have worked hard for the entire season, however, this was our vacation and this impacted our enjoyment. The Royal Princess cruise director was excellent and tried hard, however, the actual show content was kind of embarrassing at times. The talent tried hard but the actual productions were disjointed and do not compare to Norwegian. We also had the same comedian as the main entertainment two night - he was great - but two out of limited number of nights on board. The spa area has an area called 'the Enclave' and we were sold on the extra cost because it looked great. The problem is that it is need of a face lift and the number of passes sold is misrepresented (it varies by who you speak with!). I shared the feedback with the manager and she was engaged and grateful, however, nothing actually changed (there was still no hot water in locker room!). The dining hall service was very good, but the food was very much hit or miss. Read Less
Sail Date September 2019
We picked this cruise line because of what we had heard from others and that they are one of only two lines allowed into Glacier Bay which was a must see for us. The ship is beautiful, never felt crowded even with 3000 guests onboard. The ... Read More
We picked this cruise line because of what we had heard from others and that they are one of only two lines allowed into Glacier Bay which was a must see for us. The ship is beautiful, never felt crowded even with 3000 guests onboard. The staff is incredible and if you get a change to use the Spa you should splurge for it. The room was excellent and bigger than I thought it would be. The spa services are great! Great food and so many things to do you just don't have time to do them all :-( The Alaska scenery is unbelievable and the scale of everything is enormous. I would definitely do this cruise again so that I could partake in other excursions and shipboard activities that I did not have time to try. Definitely put this cruise on your bucket list. Everything was 1st class aboard ship. The only minus is the internet service. Very bad and not worth the price so don't bother buying the package. Read Less
Sail Date September 2019
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged ... Read More
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged for a soda. First cruise I have been on were they wanted to charge me $40 per person per day to look off the stern of the ship. Charged $29 per day service charge for my stateroom and 18% for every drink or soda I ordered. And that was after I paid $4,000 for the cruise. This will be the last Princess Cruise for me. The stateroom was nice, the service was great and the entertainment was good. That embarkation and debarkation was handled great. They did a great job handling luggage on and off the ship. Picked it up at the airport, next time we saw it was in our stateroom. Getting off, put our luggage outside our stateroom and didn’t see it again until we were at the airport. I have to give them a excellent grade on that. Read Less
Sail Date September 2019
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put ... Read More
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put out about colds/flu being reported on the ship, and I was already experiencing symptoms. I followed the recommendations and went to the medical clinic, where there were numerous very sick people. My symptoms weren't as serious as those I saw, but my concern was for my husband because he has a compromised immune system. I had no fever and the doctor said I only had a cold and I was right to be concerned about my husband. If you were diagnosed with the flu, you and your companion received Tamiflu and any shore excursions you had paid for were stamped and you would receive a refund. When I asked about my circumstance, the doctor told me I would be fine and go ahead and enjoy my excursions. By the end of the next day I had almost totally lost my voice and remained that way the rest of the trip. A couple days after I got sick, my husband became ill also. When I got home, a week after becoming ill, I went to my doctor. He swabbed me and my husband and we both tested positive for the flu. We then received Xoflueza, a flu medicine which we really needed in the first 48 hours, but he hoped it would help us some. He told us we were highly contagious, the first flu cases reported in our area, and to go home and stay away from everyone. He said they had to sanitize everywhere we had been. That's when we realized that when we walked onto the Golden Princess, we walked into the flu, because there was no way there was time between cruise sailings to disinfect that ship. The morning we left the ship, we were told to be out of our cabins by 8AM, because they had to be ready for the next group of people by 11:30AM. We had to wait in the Wheel House Lounge until departure about 10AM, using the public restrooms, having no idea we had the flu. When we left the ship, we collected our luggage and waited in an area until our bus to Seattle arrived. As we stood there, we watched people checking in for the Golden Princess. It's sad to think that people walk into this situation, completely unsuspecting and it's just the luck of the draw who comes into contact with the flu bug. I imagine whoever got our cabin next had an unpleasant surprise waiting for them. Princess doesn't care; they already had our money and made even more money on the medical charges; they don't accept insurance. I've been home nearly two weeks now and I'm not well yet, which has not only been miserable but has ruined other plans I had when I returned home. I hopes this helps save someone else from a disappointing trip!! Also, we got very tired of having a camera in our face every thing we did and the pushy sales on the ship. Some of the crew were pleasant, but many were rude and didn't speak very good English. An example: one evening they had sled dog puppies that you could see and pet. Each puppy was on a pillow and tired and sleepy. When you pet the puppy, they had to take your picture petting the puppy. My cousin, as she walked away from petting a puppy, just reached down and patted another puppy on the head. She was immediately told that she wasn't allowed to pet "two" puppies, that she had already petted a puppy. Of course, all these pictures were for sale, $25 a picture. We mostly dined at the Horizon Court Buffet, because we prefer to dine early and be free to dine as we wish. We were encouraged to dine traditional in the main dining room by the tour group we were with, but that meant dining at 7:15 every night at the same table with the same people and since we wanted more flexibility, we chose anytime dining. I celebrated my 70th birthday on the cruise and we ate at the Crowne Grill. It was very good; the steak was cooked just as we ordered. We especially liked being able to choose a sample plate of the four desserts available. We also ate one day at the pizzeria and once at the burger place; they weren't anything special, but good. We didn't participate in any ship activities, except the Glacier Bay assembly, which was very interesting and informative. We enjoyed viewing the glaciers and wildlife all day, as we wandered in and out and viewed the glaciers from different places on board the ship. We enjoyed all of our shore excursions, despite being ill most of that time. In Skagway we rode a bus throughout the town to the White Horse summit, into Canada and back. It was a nice informative ride, but unfortunately mostly foggy, so a limited view. In Juneau we visited a salmon hatchery, where we enjoyed seeing thousands of young salmon. From there we visited Glacier Gardens, colorful and a nice ride through the Tongass Rainforest and a beautiful cafe and gift shop. Our last stop was at Mendenhall Glacier, which was beautiful and my favorite glacier, that we saw. In Ketchikan we took the Historical Walking tour with a local Tlingit guide. That was the best tour we had while on the cruise portion; it was very interesting and a good look into the local native culture. We also visited the Saxman Native Village in Ketchikan; we were disappointed that the native carver of totem poles wasn't there and the native dance was interrupted by lots of babies crying and noises behind the curtain; not very professional. There were some interesting totems to see. As far as our guides and tour bus drivers, all were very good, giving us a lot of insight into the Alaskan life. Service on the cruise ship was mixed. Our cabin steward was very good, but some of the waiters in the dining areas didn't speak very good English and were almost rude. And some of those in sales situations were downright pushy and rude. We bought some metal pictures on the ship, and when we picked them up a couple days later, the person helping us didn't seem to know they were supposed to be individually wrapped and have hangers with them. We talked to others that had the same problem. There were 3 jewelry shops, a cologne shop, a miscellaneous shop with some clothing and a travel shop onboard. It would have been nice, since it was an Alaskan cruise, to have had more nice Alaskan merchandise. Although there were good things on the cruise, mainly the scenery and wildlife, because of the exposure to the flu and the pushiness of sales, it really dampened our spirits about the cruise ship and we won't likely cruise again! Read Less
Sail Date August 2019
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. ... Read More
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. However the cruise part of the trip was a huge disappointment. First there were so many sick coughing and hacking people everywhere.on board and on all the excusions. Having been a nurse I know an outbreak when I am in one and this boat should have declared a respiratory outbreak but did not. Even worse was the food on board. Was that tang they were serving for orange juice or what? It was some powdery substance we know was not real orange juice. The dryed out toast had a crust on it so thick that we needed a chainsaw to cut through. We were basically stuck ordering the same chicken over and over because the selections were mostly fish or pasta. If you wanted a steak you had to pay extra for it. Formal night the menu was no different from any other night. The sauces and dressings were watered down and runny, the fruit loked like it came from a second hand warehouse, our salad had rust on somepieces. We observed one man take a bite of his main fish plate and push it away and another woman next to us the next night ate a sample the spagetti and meatballs and pushed her main entree away as well. Being so sick we ordered room service on the last night.I got the same every day soup of the day which was potatoe and hubby ordered a roast beef sandwich with coleslaw as a side. That coleslaw looked like a dog barfed up in the little bowl. Totally disgusting. When we disembarked it was well organized but those next passengers on their way to Australia we heard, that same day were probably going to have the same nasty respiratory illness on board. We sure didnt expect to pay over ten thousand dollars for a cruise to eat food that I believe our local homeless shelter prepares better. There are way better crusie lines that have their passengers satisfaction as a priority but Golden Princess sure did not. A complete stranger boarding a plane told us she would never sail Princess ever again because of the lousy food and we are in total agreement with her. Read Less
Sail Date August 2019
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very ... Read More
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very sad and dingy, the carpet needed to be replaced through out the ship. In addition, the staff was not very friendly and they charged for everything...even bottled water. I would rather they just bump up the price a few dollars to cover for bottled water and don’t charge. On board the ship the food was not all that good and lacked variety. It felt as though the the crew was tired since this was one of the last cruises this season. Although we only participated in one onboard activity (Bingo), I can't speak to the entertainment on board. The one Bingo session seemed lack luster and tired. The was a large amount of excursions to choose from and we were pleased with the ones we selected. Prior to the cruise, we took the escorted land tour and it was excellent! First class service and the food & tours were really good. Most meals were included as we were given vouchers for the restaurants on site at the lodges. The lodges were not updated as much as I thought they should be but overall there wasn't a problem with the accommodations. Our tour guide went above and beyond to accommodate the variety of people in the tour with diatery needs and/or special requests for accommodations I suggest, to do your homework before spending as much money as I did. Read Less
Sail Date August 2019
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick ... Read More
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick breakfast and cup of coffee without having to pay extra. also, we were not appreciative of the fact that we that we tried on sunday to make a reservation for thursday and we were told that there were no reservations available. this was calling five days in advance. Not happy. when we tried to make a reservation we were put on hold for a long.........................period of time. we finally went to the customer service desk and they were able to get to the dinner reservation call center after a long period of time and they were told there were no reservations available for the rest of the week. (this was on sunday when we were trying to make reservations for a wedding anniversary) !!!! Read Less
Sail Date August 2019
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding ... Read More
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding . The entertainment on board the ship was very good especially the comedian who we saw two times he was awesome AJ if he was ever around my area I definitely go see him again he was very funny he also did two entirely different routines . The room that does the show run was large it was very comfortable every seat was very positioned so that you could see everything and hear everything is very pleasant experience. Only problem is they didn’t have enough people in there to get you drinks there was like two people in the whole room so you waited forever to get drinks otherwise you have to go get them yourself they need many more people in there if they want to you know so drinks I had a package so it was sort of a pain because I had to go get it myself. The only thing I had a problem with was when you get on the ship they try to sell you all the spa treatments and all this crap you really don’t want in that cost way more than it’s worth in my opinion they take you on a tour which I didn’t want to take . I have been on four different ships and have cruised four different times the ship was nice people and staff were nice the food was subpar especially for the price we paid . Don’t think I take another princess cruise we had problems with our shore excursions half of them well actually three of them out of the four were canceled . You need to be extremely specific on sure excursions times dates ask as many questions as you possibly can whether it’s better to go in the morning the afternoon because we booked morning trips and they were all canceled due to the fact that they were fogged in early in the morning there was also a train that was canceled but that’s because of a rockslide . Read Less
Sail Date August 2019
We used a Princess motor coach transfer from Anchorage to Whittier and it was very efficient. By completing the Ocean Ready process before we left home, the Embarking was super easy. The services once we boarded and before we left port ... Read More
We used a Princess motor coach transfer from Anchorage to Whittier and it was very efficient. By completing the Ocean Ready process before we left home, the Embarking was super easy. The services once we boarded and before we left port were plentiful. Our cabin with balcony was plenty big for the two of us. It had a desk and small sofa with the queen size bed. Bathroom was always kept clean. We picked this cruise for the itinerary and were surprised how much we enjoyed the food and the entertainment. Customer service was always exceptional. We pre-booked all our excursions through Princess. They were expensive, but all providers were very good at their specialty. I highly recommend the Hubbard excursion to get close enough to see the immense glacier size and any calving. The cruise ship does not get very close. We did a special photography safari in Juneau and were very lucky with the whale watching. The boat driver knew how to find the whales.The tour size was limited to 14 people. In Skagway, we took the train/bus combo. Best views were from the bus and are fabulous!. The lunch stop is very touristy. The food was good and the dog sled puppies are fun. Disembarkation was super easy with self carry early departure. Read Less
Sail Date August 2019
We had 2 stateroom cabins with Balconies on the ALOHA DECK A127 & A129. The had a connecting door inside and connecting outside Balconies doors. Cyrus was our steward and took exceptional care of us. We boarded Whittier. Headed to ... Read More
We had 2 stateroom cabins with Balconies on the ALOHA DECK A127 & A129. The had a connecting door inside and connecting outside Balconies doors. Cyrus was our steward and took exceptional care of us. We boarded Whittier. Headed to Hubbard Glacier to Glacier Bay National park. AWESOME!!! Next...Scagway where we did Yukon Expedition and white pass scenic railway Excursion... .AWESOME! A must !! JUNEAU next...did Best of Juneau excursions that was a Fabulous whale watching tour. We saw many whales & got great videos to show family & friends! We also visited the spectacular Mendenhall Glacier and had a Salmon Bake feast at Orca point Lodge. DELICIOUS! In Ketchikan we visited the town, shopping and attended a genuine Lumberjack show. Exciting! AWESOME Cruise! I highly recommend! VERY VERY IMPRESSIVE entertainment on board. Broadway level! Comedy show with AJ Jamel in the Princess theater was AWESOME and funny! Michael Misko was magical with cards! So Impressed what he does with cards! My Granddaughter really enjoyed the Puppies in the piazza! It was a Amazing opportunity for he to meet sled dog puppies for a one of a kind experience. We also enjoyed Encore and Sweet soul music and the Ballon Drop Party was amazing with Cruise Director the AMAZING MATT O!!!!! A great guy I bumped into over and over again on the ship and he was so down to earth each and every time! I think we are friends now! You simply can't go wrong with Princess Cruises!! Read Less
Sail Date August 2019
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, ... Read More
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, though, clearly showed efforts at cost cutting - New York strip steaks were a little on the tough side, for example, and I think that the scallops were not scallops, but rather a whitefish cut to look like them. They were tiny! Deserts in the sit down dining area were good, but those in the buffet area tended to be dry. Service in the dining room was lackadaisical in some cases. Drink packages did not appear to be a good deal. An upgraded meal in the main dining room was as expensive as at a good establishment on shore, which seems odd - after all, you have already paid for some meals. Nevertheless, it felt as if we were subjected to a constant upsell. The music in the production shows was good, but the choreography was clumsy in two of the three relevant shows. The magician was good; the comedian was doing impressions of old comedians - using their jokes - which wern't all that great when the originals gave them (exception - excellent Jack Nicholson impression). Good naturalist, but this was his last trip. One of our party was hadicapped. Good help getting that person on board at the beginning, but none with debarking or reboarding for shore excurions. This was our first and last experience with Princess. Previous trips with both Carnival and Royal Carribbean were better for food, service, and onboard shows. Read Less
Sail Date August 2019
This cruise was chosen because the Inside Passage cruise has been a bucket list item for many years. It totally exceeded our expectations. The Island Princess was extremely accommodating with great passenger to staff ratio. The staff and ... Read More
This cruise was chosen because the Inside Passage cruise has been a bucket list item for many years. It totally exceeded our expectations. The Island Princess was extremely accommodating with great passenger to staff ratio. The staff and crew were fantastic, and were genuinely happy to attend to our needs. The balcony cabin was excellent, and maintained extremely well. Each Port entry was handled efficiently and smoothly, again with great service from the crew. Being a smaller ship in the Princess lineup, the Horizon Buffet was less catered for than on larger ships, but there was always great service and choices. The other food choices, Pizza, Burgers, Hot Dogs, Ice cream, Bars, were all excellent. The access to bars was superb, Crooners, Wheelhouse, Explorers, and all had plenty of seating. The on-board entertainment around the ship was great, with a great selection of entertainers. The anytime dining was very good, and again the service was excellent. There were 26 of us in the group, and staff and crew always made every effort to accommodate our needs. All in all, the cruise was the best we have experienced, and will certainly cruise again with Princess. Read Less
Sail Date August 2019
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that ... Read More
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that preceded the actual cruise which probably set us up for a disappointing experience on the ship. Princess has been doing this a long time and this shows in the seamless embarkation, disembarkation, and handling of our luggage. These things went extremely well. However, so many other things that COULD have gone well didn't... and I attribute this to the volume of business Princess handles. The excursions staff are poorly trained and so when things don't go as planned, no one knows how to handle the situation. Missing buses, mis-handled excursions, and incorrect billing are all things that happen... but they also need to be remedied and not addressed with a shoulder shrug. Amenities should also be as advertised. The "Fun Zone" was closed on the ship, the video arcade removed, and the space where Princess Links was supposed to be located was nothing more than some old astro turf with a few cup holes. Kid-friendly really means "kid-tolerant" as there was nothing for my young boys to actually do that was age appropriate aside from parking them at the Kids Club. (Needless to say, they aren't anxious to cruise with Princess again although we might be able to get them on a Disney ship.) NOTE: I spent a lot of time walking around the ship to entertain my boys and our favorite game became spot the broken stuff. The busted and missing railings count was up to 7 when I disembarked. As for the food. I don't understand why so many people rave about it. The Horizon buffet is mediocre and there is so much sodium in the food, it make me feel sick. We had dinner at the Crown Grill which was delicious (which should be with the extra charge!), but our celebratory Wedding Dinner at Sabatini's could have been bested by The Olive Garden. Our main courses were simply inedible, overcooked to the point where we couldn't even cut the shrimp. The special Crab Shack night was fun, but definitely not worth the $29 cover charge per person. Fortunately we tried Donatello's and it proved to be the best choice; so we dined well here for the remainder of the week. What did got well was the attentive service by staff in the bars and restaurants. These members of the staff work incredibly long hours and they make an effort to ensure the passengers are having a good experience. The same can be said for the Steward who cared for our suite. There were plenty of entertainment choices for the varied tastes of my family members (Bingo and the game show style events were our favorites), but the Lotus Spa (which I really looked forward to) was a bit of a disappointment. Services were of average quality (mani/pedi, massages, facial, blow out, and a shave were all had by my family) for premium prices which was expected, but the hard sell of products by the staff was extremely distasteful. The adjoining Fitness Center was also a bit of disappointment as hygiene wasn't a concern. I showed up for the yoga class which was held in the same area as spin class... and the instructor didn't even pretend to clean the gross floor before rolling out a bunch of dirty mats for the passengers. I have never felt so ripped off for the $17 I spent for the class. If you have read my review and gotten to this point, I do want to say that a lot of people around us LOVED the cruise. I can see how a lot of people wouldn't have cared about any of the things I mentioned. If you don't have young children, have low expectations for the quality of your meals, and just want to be on a floating hotel where you can drink, be entertained, and see some sights in Alaska, then a Princess cruise IS for you. Read Less
Sail Date August 2019
This cruise afforded us the opportunity to see the wonders of nature in a relaxing and fun filled way. The service was great. The food was good and the portions were perfect size so that you were able to have all three courses and not ... Read More
This cruise afforded us the opportunity to see the wonders of nature in a relaxing and fun filled way. The service was great. The food was good and the portions were perfect size so that you were able to have all three courses and not feel overly stuffed. Entertainment was funny and had good variety. Drinks were well made. Gym and spa were good. Steakhouse Crown Grill was fabulous. The naturalists on board were very informative about the glaciers and sightings wild life . The ship just hung out and circled about while by the glaciers so that you could see the calving from either side of the ship. Awesome and beautiful. The entire inside passage was extremely calm sailing so that you didn’t even feel like you were on a boat . You could see whales and sea otters from the deck at various times . Very casual in clothing dress on ship and land!! Excellent especially for a first cruise. All of the Princess excursions were excellent . The entire Princess operation is well organized and executed without a hitch in transportation , luggage etc. Read Less
Sail Date August 2019
To celebrate our 50th anniversary. Recommend by our travel agent. I had heard that Princess was a great cruise. The entertainment was awesome. The quality of entertainment was very surprising. Great crew and staff. We liked the voice of ... Read More
To celebrate our 50th anniversary. Recommend by our travel agent. I had heard that Princess was a great cruise. The entertainment was awesome. The quality of entertainment was very surprising. Great crew and staff. We liked the voice of the ocean and the games played in the lounges. The cuisine was out of this world. I tried so many new and different foods. The staff was so polite and accommodating. Our stateroom was always clean and well cared for. The bartenders were very friendly and knew how to make anything. Our vow renewal of 50 years was the highlight of our trip. The special discounts and gifts we received for our anniversary were very nice and in expected. What an awesome way to celebrate 50 years of marriage. Thanks Princess for all the wonderful memories of our first cruise. You and your staff know how to treat people and create memories Read Less
Sail Date August 2019
Great service from our steward, Moore Bjorn to our waiters Arata Mirza and Peradi Gintino. Dinner was very enjoyable every night in the Donatello Dining Room.They went above and beyond on our first cruise. The entertainment was excellent. ... Read More
Great service from our steward, Moore Bjorn to our waiters Arata Mirza and Peradi Gintino. Dinner was very enjoyable every night in the Donatello Dining Room.They went above and beyond on our first cruise. The entertainment was excellent. It started with the 7:15 Princess Theater and continued on at 8:15, 9:15 and 10:15 in the other lounges and bars. Then I finished the night at the casino. The cruise director, Matt was fabulous and always wanted you to have a GOOD TIME!! Matt's crew was excellent too. They hosted bingo, karaoke and game shows to mention a few. The shore excursions were very nice as I loved the train ride in Skagway the best. There were lots of stores and scenery at every port. You need to get off the boat and enjoy the life style of each town. The ship was easy to get around as each floor had maps, so you knew where you were as all times. Read Less
Sail Date August 2019
We went on this very 1st cruise as a family (2 parents in their 50's & 3 adult children in their 20's in a separate room). I picked this ship and itinerary after hours of researching the best option for us. I knew I really ... Read More
We went on this very 1st cruise as a family (2 parents in their 50's & 3 adult children in their 20's in a separate room). I picked this ship and itinerary after hours of researching the best option for us. I knew I really wanted to be on a smallish ship that could get close to Hubbard Glacier and take us thru Granite Bay (Captain Todd McBain did a fantastic job getting us within 1/4 mile to Hubbard), with full day stops at the ports in Alaska and a balance of enjoyable entertainment for us adults and adult kids. We were not dissappointed. My husband and I especially enjoyed the shows - Encore, Bayou, Cheasa, Comedian, (not magician though as his show was a bit corny) & going to the game shows put on my cruise ship staff. My kids especially enjoyed the games, such as egg drop in the atrium and ping pong contests, trivia, and the other staff led evening shows. The staff was very energetic and our steward, Benjamin Venida, was extremely personable and attentive. We also enjoyed soaking in the hot tub while overlooking the scenic glaciers, watching movies under the stars with blankets they provided for warmth, and my daughters liked reading books in the quiet library. We liked our Anytime Dining experience and the ability to make reservations day of. When we requested seating by the window, we were kindly accommodated and ended up having a regular table (32) which was in the corner by the window. We really enjoyed the lobster and filet mignon especially when we were able to apply our dining credit to the special menu when Sabitini's was booked. We also at in the Bayou Dining rooms which was very nice as well and our waiter was excellent. The food/dessert was generally tasty. The Baked Alaska parade on the last night was fun and we enjoyed hearing the staff sing Happy B-day/Anniversary to guests as well as the taste of the creme brulee - yum! We regularly ate breakfast in the Horizon Buffet which was a great location at the top of the ship with windows surrounding it. The waiters came around asking if we would like beverages. My husband and son ate pizza at the pizzaria. They said the pizza was too hot and the cheese melted quite a bit and it tasted better when it was cold. We also ate lunch at the Grill by the pool area.The seafood chowder was tasty. I felt bad for the poor girl at the ice cream shop who seemed overworked and under appreciated but access to ice cream at anytime was a nice feature. We stayed in an inside stateroom on the Carribe deck (10th floor) in room C517 which I would highly recommend since it is sandwiched between two other stateroom decks. It was quiet, close to muster stations, mid ship so didn't feel much movement. Positivities Loved the enthusiasm of the staff and warm personalities. The atrium was very pretty. Seating near the windows during meal times - lovely. Getting so close to the glaciers. Meeting such friendly guests. Cleanliness. Great shows. I really liked this ship and the open decks, including semi-private one on the Caribbe floor. It never felt really crowded. Everyone was helpful and friendly. Very relaxing and enjoyable experience. Will definetely cruise with Princess again, and specifically Coral due to the size and layout of ship. Some suggestions: We would love to get all the daily Patters (schedules for each day) at the beginning of the cruise instead of day by day so we could plan our dinners (had anytime dining) and entertainment in advance. In addition, we were told in advance that formal nights are sea days, yet were surprised (as were others seated at our table that night) when we learned fairly last minute that the 2nd formal night was the evening we ported in Juneau. My daughter eats a gluten & dairy free diet. The chefs were kind enough to come out to give her recommendations in the dining rooms and she really liked their gluten free bread. Edible options in the Horizon Buffet were not clearly marked. They did not have almond milk that she knew of nor gluten free cereal. We would have liked signage for gluten free and dairy free items and it would be great if they had almond milk and gluten free bread/cereal available. For us, some food, such as eggs and biscuits, were overcooked but they had a good variety of options. My 3 adult kids shared a separate room. The top bunk bed was uncomfortable for my daughter. It was hard for 2 of the 3 to watch tv since the location of the tv was blocked from view though they did not really spend much time in their rooms at all. Perhaps a moveable mount could help. I felt that the pillows were a bit too squishy and my husband and myself in our room and we kept sinking toward the middle of the queen bed though it was generally comfortable. Benjamin Venida was a terrific, personable, and attentive steward. He was cheerful, called us by name, wished us a great day and good evening regularly, and even gave my son a few extra candies which was appreciated. He kept our room very clean. I wrote him a note and wanted to leave a tip and thank him personally, but I didn't seen him the day we disembarked and felt uncomfortable leaving it in my room since the door was ajar. My suggestion: Give thank you notes and tip if you choose when you see your steward; don't wait until the last day. The cruise director (John/aka Mr. Energy) was hilarious. We really enjoyed the staff led gameshows, etc. The big shows were excellent. The comedian was funny, (we would have loved to see his 2nd show but our dinner reservations could not be changed and we didn't know they were going to overlap) but we did not care for the magician show which felt corny. Sales The coupons, sales, and credits were helpful and encouraged me to buy merchandise. I really liked the free gift from Etsy of my pretty silver anchor necklase. A wonderful rememberance of a lovely cruise experience. Photos I wish the photos were less expensive and we could alter the size and have a cheaper package option (less than $150 minimum). They were good quality photos though. Casino We had fun playing Bingo one afternoon. Spa I did not use the spa, but my son did. Wish I could have let him use my credit as it was pricey for his service. Art: I went to the auction, which was fun but went long (it would be great if they could tell you how long it will be since we had to leave early for the wine tasting). My son got art work at a good price but the cost to ship it and time it takes to arrive is a bit pricey and long. Disembark As first time cruisers, this part was confusing to us. The elevators were full and carrying luggage downstairs dangerous. I think I would better plan ahead next time by leaving our large luggage outside our room. Excursions They were wonderful ports. I didn't appreciate that some shops, in particular jewelry shops, had people standing outside trying to convince us to come in and visit. Some ship excursions seemed very rushed - for example, covering too much ground in not enough time, so we booked some excursions on our own. Skagway: We walked off the port and over the creek bridge into town. We saw a man catch a huge fish. We also attended the '98 Show in the Saloon which was fun and ate lunch at the brewery - the beer garden provided excellent views. My daughter did rock climbing/rapelling, while the rest of us took the van up and bike ride down the mountain. A great active scenic option to sitting on a train. Juneau. We bought tickets at the St. Robert's tram (short walk) with a AAA discount at 8am. Were some of the first to board the tram and hike at the top. Definetly hike to the cross and windsock if you have time. Views are spectacular. Afterward, we called a taxi to meet us at the Red Dog Saloon. She drove us to Mendenhall Glacier where we visited the visitor center and walked the paved trail to beautiful Nugget Falls. Our driver on the way back stopped to buy us some lemonade from kids at a stand. Off the clock. They both provided great stories of the culture and of living there as locals. Finally, we ate at the Red Dog Saloon. Had to have the 'Duck Fart' shot which was fun and tasty. Ketchikan: We all had booked excursions in Ketchikan and were very stressed about making it back in time since the time changed and was scheduled to disembark 45 mins. earlier than originally told. This was a tendered location. I wish Ketchikan port stay was longer so it could have been more enjoyable. We walked through town, saw the salmon in the river. My daughters went on the kayak excursion and me - the group canoe and rainforest trip on the lake. (The clam chowder was excellent!) My husband and son went salmon fishing with Baranoff. My husband caught three - son, none. A couple with them gave them their catch and they were all shipped home. We are eating some fillets for dinner tonight. Read Less
Sail Date July 2019
The cruise was awesome. All of the staff we encountered were very pleasant except for one and I chalk that up for just having a bad day. We all of them occasionally. The reason I say this is, every time we saw this person after the ... Read More
The cruise was awesome. All of the staff we encountered were very pleasant except for one and I chalk that up for just having a bad day. We all of them occasionally. The reason I say this is, every time we saw this person after the "not so good" day, they were always in a pleasant professional mood. Even though Princess states the Coral was completely refurbished a few years ago - it really is need for a complete overhaul again. It is showing its age. Everything was clean. The entertainment we saw was what I would term as "typical". Nothing mind blowing but good. I would suggest to everyone to spend the little extra and opt for a balcony room. It was "post card beautiful" admiring everything from our private balcony while inside the Alaskan passage. You don't have other people bothering you or complaining etc. Our experience at Sabatina's Princess's premier Italian restaurant was nothing special. Actually after my wife and I left - we both agreed the Italian food we prepare in our own kitchen was as good as we just tried. Maybe we had a bad night?? Not sure, but on our next cruise, we would opt for something else. As for the ports and excursions - we opted not to pre-book a lot of excursions and just allow spontaneity to take over when we arrived, we would do much different on next cruise to Alaska. We did pre-book 2 excursions, but would do many more next time. The ports are beautiful and quaint, but way over commercialized !! Depending on how many ships are at port, you could have several thousand people in a small village at same time, which = WAY TOO MANY PEOPLE for me ;) We would book several excursions that would take us away from all of the commercialism at the ports. The bottom line is; would we go back - ABSOLUTELY!! and actually have started to put our thoughts and ideas together for another Alaskan adventure in 2 years. Read Less
Sail Date July 2019
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get ... Read More
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get to lengthy customs. Ship entertainment very sparse at best. Not as stated online and in the brochures. Only 2 short shows the whole week. Nothing for 19-21 year olds to do. Food average in the buffet and anytime seating. Crown Grill dining the best. No whales sited. Our stateroom was on deck 16 and unfortunately there were very noisy kids on deck 17 running up and down ALL DAY & ALL NIGHT! Port stops ok. Typical tourist stuff. Skagway was fun. Museum, downtown shopping and a show representing the old "red light" district. Excursions were plentiful. We did our own and saved money. Glacier and wilderness the best. Tram (dont take if you don't like heights...1800 ft off the ground)in Ketchikan and shore plane tours ok. Read Less
Sail Date July 2019
Bed as twins felt like falling out of bed Carpet very worn different colors Our stateroom attendant was more interested in going home changed stateroom attendants middle of cruise Captain aborts Hubbard glacier due to weather and ... Read More
Bed as twins felt like falling out of bed Carpet very worn different colors Our stateroom attendant was more interested in going home changed stateroom attendants middle of cruise Captain aborts Hubbard glacier due to weather and fog Princess now serves cool whip in place of whip cream Cream bulee now egg Custer not creamy Princess in crown grill now serves imo instead of sour cream Potatoes were watery due to being steamed rather than baked Onion soup full of bread Hardly any broth Porterhouse stats are just trine steaks very little meat on left side and full of fat one could get better steak at outback This is no longer five star dining maitre said it was carnival Corp that went to cool whip and he was in agreement with me Food in the buffet if you look for it has great meats We ate buffet after second night on cruise except for crown grill spinach was cold and not creamed not sure what they put on it bad over all Hour 45 minute wait in anchorage for transfer to Read Less
Sail Date July 2019
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