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1,421 Princess Western Caribbean Cruise Reviews

Never have we cruised with Princess before, and believe me we will never cruise with them again. We had the understanding that this ship had very recently been refurbished. Once in board, we saw little evidence of this. The ship is very ... Read More
Never have we cruised with Princess before, and believe me we will never cruise with them again. We had the understanding that this ship had very recently been refurbished. Once in board, we saw little evidence of this. The ship is very OLD AND TIRED. Dining on board was not good. We ate in the main dining with a 7:30 seating. We had a large group of 14 and had thought we could all sit together. This was not the case. We were sitting by each other, but at 2 separate tables. The head server would “suggest” his picks for dinners, which he would add that the picks were not good. We had 2 formal nights. Having read the required attire we do not remember the mention of NO shorts for men. The first formal night 2 men of our group had nice linen shorts. We had the exchange of words with the head guy and finally sat. The 2nd formal night one of our group only had shorts with him, he was not permitted to enter for dinner. The cabins were small although clean. Our group ended up sitting in the back of the boat on the sea day. We never did see anyone to serve drinks The boat itself had a lack of bathrooms. The one women’s bathroom by the main dining room only had one of the toilets working and that was only for 1/2 of the cruise. Other then that, the bathrooms were not marked well and very hard to located We saw one show up in the Skylounge. It was horrible. We all were very disappointed. One in our group checked his bill the night before we disembarked. He expressed his dissatisfaction with the whole cruise and was told the employees were at the end of their contract and was just plain tired and this was why the service was poor. Seems to me that this shouldn’t be the paying customers problem and if this was the case the cruise should have been at a deeply discounted price All in all, I was 100% disappointed and as stated before will never cruise with Princess again, along with the 13 others who were with me Read Less
Sail Date July 2019
This was an adult only trip with me and my boyfriend We’ve always traveled on mega ships with kids and we wanted to try this ship out but knew that this was not something for the kids as they’re used to mega RCCL ships with lost of ... Read More
This was an adult only trip with me and my boyfriend We’ve always traveled on mega ships with kids and we wanted to try this ship out but knew that this was not something for the kids as they’re used to mega RCCL ships with lost of entertainment. The embarkation was super fast and smooth, our room was even ready when coming onboard! (That’s a nice surprise becaus RCCL makes you wait for the room for hours!) The ship has been refurbished and it’s shows in several places, but a lot of the lounges and walkways were dated. We had a balcony room. The rooms are nice but also a little dated. Mattresses/ pillows/comforters are super comfy, we slept like babies all week! The medallion makes it easy to enter rooms and worked great for us using it at bars where their tablets sensed us approaching and our names and pictures would pop up in their screen without us even having to scan the medallion for payment. Buffet was a disappointment. It looked like a good size buffet but there were not many choices, mostly side dishes and items for salads. Desserts were also disappointing. I have to say that RCCL truly our does it self in this department comparing to other cruise lines. I was hoping for some different, ethnic foods to try at the buffet but there was nothing. One night Indian style okra was served with rice, it’s was ok. The next day the left overs were served again. There was just nothing good at any day that we went. The good part is the way they run the buffet, there’s always one side open and you can walk in for water, tea and food if you’re hungry. There’s never a down time when the buffet is closed due to turnover from i.e. lunch to dinner, as we’ve experienced on other cruises. There are also many different options, Steamers had free lunch which alternates Raman noodle bar and Mongolian buffet (stir fry). There also a pizza place on deck 15 and Salty Dog where they serve burgers and hot dogs. The traditional dining was just OK. The wait staff is friendly and nice, but again, nothing as professional and efficient as other cruise lines. Waiters were not very personable and we never even knew their names. Entertainment on the ship was ok. I wish that there were more adult comedy shows as the cruise caters more to adults. We stopped at Grand Cayman where we did a stingray excursion that we booked with a third party because the cruise excursion was sold out and we were put on a wait list. I actually liked the third party one better because it was early in the morning before all the crowds arrive at the stingray spot and we also only made one more stop to snorkel, so we were done early. We ate at a local restaurant and went Bach to the ship. Next was Roatan where we rented a car and drove to west bay beach. Well, what a horrible experience that was. The beach was overfilled with tourist from ships and those staying at the resorts. People were literally rubbing shoulders in the water and the ocean was all murky from the sunscreen. Vendors harassing everywhere, if not to buy something then for a massage. We paid $20/pp to get into Paradise Beach resort and we’re told the price included a beach chair and umbrella. When we walked out on the beach, there were no chair or umbrellas available. The attendant offered to bring out two chairs and squeeze them in between the already packed tiny square of beach that belonged to the resort but said that they didn’t have the “free” umbrellas and we’d have to pay for one. So we already had spent $40 and now they wanted more. After saying there for 20 minutes, looking for a spot and arguing about the umbrella, we decided to just leave. We went back to the gate where we were charged the entrance fee and asked if they’d give us our money back since they didn’t have beach chairs or umbrellas. Nope. They refused. Didn’t even want to look at us. We got in our rental and drive off to find a free, remote beach where there aren’t 1000’s of people and we found just that! The locals weren’t cooperating in giving us directions to a less busy beach, they all get a kick back for the people they bring to the busy resorts, so we looked it up on the map and drive off and buy was it worth it. The west bay beach was truly horrific. Beautiful place but so over crowded. Next port was Belize, we didn’t do any excursions but wanted to walk around and take a picture at the Belize sign. Well, we could barely make it out of the port. The vendors formed a wall that we had to walk through, asking us to buy, take an excursion, braid our hair etc. small kids were also asking for $5. It was horrible. We ran over to the sign where we were asked for money and then ran right back to the port where they could get in. Next was Cozumel. We had planned on renting a car like we always do when we’re there but after getting really sick from the Mongolian buffet at the ship, we had no energy so we walked around the port, stopped at Fat Tuesday and went back to ship. Back to Fort Lauderdale next morning with a easy stress free disembarkation unlike other ships. Those are the worst days because I always feel like everyone’s rushing, they want you out of the room etc. We didn’t feel like that at all - and somehow they still manage to have rooms ready for people embarking way before other cruise lines do. Rooms have to be vacated by 8.30. Other things; the ship shakes and vibrates a lot! When sitting at the buffet, our glasses litter lot were sliding on the table from the vibration and it was maki g me sick to my stomach and hard to eat. The waitress told us that it’s something on that particular side of the boat, that it shakes so much. This ship is comparable with RCCL Enchantment of the Seas; it’s not that big, doesn’t have that many shops and the “happening place” is the piazza. Coffee on the ship is undrinkable. I don’t have coffee for almost a week. We bought coffee by the ice cream bar and it was a little better than the buffet. They do have good movies On Demand that you can watch in your cabin for free. Would I bring my kids on this ship? No. There’s not much to do, no zip lines, no flo riders, they wouldn’t like the buffet, not many pools like they’re used to, movie theater or ice skating, but that’s only because they’ve seen the best and we’ve been on more family friendly cruises. This definitely caters to an older clientele. The ship has lots of lounges and bars, I think 11 of them! People sit and play cards, games etc. Would I go again? Maybe another adult cruise. Read Less
Sail Date July 2019
Caribbean Princess is a lovely and clean ship. Embarkation went quickly and smoothly with the new medallions. We enjoyed the shore excursions, a private beach in Roatan and Mayan Ruins in Belize City. The staff was pleasant. Our room ... Read More
Caribbean Princess is a lovely and clean ship. Embarkation went quickly and smoothly with the new medallions. We enjoyed the shore excursions, a private beach in Roatan and Mayan Ruins in Belize City. The staff was pleasant. Our room steward and waiters in the dining room were very friendly and did a nice job. Our 2 children loved the kids club and the nightly shows in the princess theatre. However they were disappointed they could not swim because the pools were overrun with people, mostly adults drinking (even in the "family" pool). People would "claim" all the pool lounge chairs by 9:00AM by putting towels on them leaving them for hours at a time preventing others from using them. I never once saw staff removing towels from these chairs even though the policy said they would after 20 minutes of non-use. Our biggest problem was the noise in our cabin at night. Our cabin was located directly above a night club where a band played until midnight. It was so loud, we could have been inside the club! I take responsibility for not studying the ship plans better before selecting this cabin. However choices are limited for a cabin that sleeps 4. So if you are booking and have children that need sleep use caution! The biggest problem was the people in the cabin next to us. Every night they had parties n their room until 3:00AM. I have cruised before and never heard neighbors so I know rooms are sound proofed. These people were so loud, screaming, slamming doors, blasting music and even trying to open the locked adjoining door into our room. We complained to guest services on the second night when we realized it wasn't a one time thing. Their response was an apology and a security guard that came by 30 minutes later (of course, after the party had ended so they didn't believe us), and a bouquet of flowers that aggravated my allergies for the rest of the week! Read Less
Sail Date July 2019
Medallion embarkation started the cruise off strong. But Medallions didn't exactly work as advertised. Had to download 4 apps to get full use and some in our party couldn't download and/or us all of them so we were limited in ... Read More
Medallion embarkation started the cruise off strong. But Medallions didn't exactly work as advertised. Had to download 4 apps to get full use and some in our party couldn't download and/or us all of them so we were limited in functionality. Can't add shipmates to your medallion if they are minors not in your cabin (privacy issues) yet all the cabins list every occupant even if they are underage...seems like a privacy issue. Desserts in the Main Dining Room were disappointing every single night so we usually went to the buffet upstairs for dessert. Not sure why this cruise was so bad for desserts...for example, on Italian night there was no tiramisu in the Dining Room. But the buffet had tons of it. Probably a blessing in disguise from a weight perspective. The entrees started off strong but got progressively weaker throughout the week. Missing flavor and consistency. Not sure I would go again unless we got a really good deal and the itinerary was fantastic. Regal or Royal are hands-down superior. Read Less
Sail Date July 2019
Good, but not stellar for our first large ship cruise. While we were impressed with friendliness of the staff, general professionalism it had shortcomings in terms of a party boat and lacking the expected amenities and relaxing ambience ... Read More
Good, but not stellar for our first large ship cruise. While we were impressed with friendliness of the staff, general professionalism it had shortcomings in terms of a party boat and lacking the expected amenities and relaxing ambience for adults. Also a number of experienced cruisers commented that this did not rank highly in the Princess ship lineup or comparing to some of the other lines. But we now have a baseline for future comparison. The pool seen was generally way too crowded that generated into a party atmosphere some evenings. Lounge chairs were occasionally hard to find especially in a shady area as baking in the sun was not possible. Food service and quality was sometimes inconsistent in quality, although the presentations were very nice and attractive. The ships organization of activities overlapped not giving the opportunity to attend more than one. The desk services was sometime undermanned causing queues where we did not want to wait. Read Less
Sail Date July 2019
I enjoy the Club Class amenities. The Mini-Suites are centrally located on the ship. The Club Class Dining is exceptional. Quieter area. Nice linens. Excellent attention from wait staff. Extra menu items are always a nice added choice. ... Read More
I enjoy the Club Class amenities. The Mini-Suites are centrally located on the ship. The Club Class Dining is exceptional. Quieter area. Nice linens. Excellent attention from wait staff. Extra menu items are always a nice added choice. The Caribbean Princess is a lovely ship, but once you sail on the newer class; Royal, Regal, and soon the Sky, the older ships aren't quite a elegant. However, the ship is well kept and laid out nicely for getting to/from activities. Never a crowded pathway when the Theater is letting out, or too many people crowding the buffet line. Princess does the Game Show activities for adults, but also kid appropriate. It offers a little something different if you don't want to watch the Theater shows. This itinerary going to Belize and Roatan was nice, as we had not been there. A repeat stop to the Grand Caymen is always pleasant with plenty of choices every time. The extended port time in Cozumel was perfect, gave us an opportunity to go to Cancun/Tulum on an extended shore excursion. Otherwise - Cozumel gets boring. I find the wait staff/service providers on Princess to be top notch. Pleasant, not rushed, informative. This was a full Medallion Class sailing. The Medallion itself is terrific. Small, easy to carry with a variety of options you can either pre-purchase or purchase on ship. The staff only asked your cabin number when ordering drinks, then they always acknowledged you by name when they brought your drink. This was because they confirmed your photo to make sure no one else was using your account. There were times when they had to read your name/cabin number on the medallion when they did not have a handheld tablet device. The 'Apps' did not work all the time. We had to log in frequently as for some unknown reason. The Ocean Now to order drinks/food didn't apply in the Theater, otherwise there was always sufficient wait staff to take orders. I didn't find a need to order anything to my room using the app. I would have used the Ocean Compass to locate Shipmates, and chat with them, but the app took too long and then if they weren't logged in, it obviously didn't work, but you wouldn't know why. The Medallion Internet was slow if you didn't purchase the unlimited - different band widths? The original Ocean Concierge app worked better in my opinion than the Ocean Compass for itinerary information, daily Princess Patter activities, Folio information and breakfast ordering. Doing the Ocean Ready app to pre-load your guest information did speed up the check in process at the port. There was no waiting. Overall - I really enjoyed this itinerary, ship and Princess. Read Less
Sail Date July 2019
I've been to 7 cruises and this was my first with Princess. This was by far the best. Service was impeccable. Fast service in the main dining room unlike other cruises I've been too. The cabin steward was always there with a ... Read More
I've been to 7 cruises and this was my first with Princess. This was by far the best. Service was impeccable. Fast service in the main dining room unlike other cruises I've been too. The cabin steward was always there with a smile making sure that all was perfect. The entertainment was top notch. The show Bravo was excellent, real Broadway quality. That was the only cruise in the world that had a drag show. Very entertaining. The food was very good. The buffet had the largest item selection I've ever seen. The 4 deck area in the back of the ship was the best place to lay down and relax and just see the ocean go by behind us. The bar/nightclub Skywalker was awesome with a 360 degree view. It was an awesome vacation. Without a doubt, I am sold on Princess and will be looking forward to my cruise with them. Thanks Princess! Read Less
Sail Date July 2019
I choose Princess Cruise line to try a different cruise line. The food was great. The crew members were great. Just make sure you lock your stuff up. My husband had his sun glasses stolen from the room. The maid re-hung ... Read More
I choose Princess Cruise line to try a different cruise line. The food was great. The crew members were great. Just make sure you lock your stuff up. My husband had his sun glasses stolen from the room. The maid re-hung the dirty towels. I was promised an upgrade and it was not honored. I coordinated and planned for over twenty people and didn’t even received a discount. All the band and music was great. The shows were great also. I enjoyed the excursions in Honduras and Belize. Lots to do in Mexico too. I wasn’t overall impressed . There was a black boy with our group that was profiled. The covers in the cabin were a little yuck We requested vegan and there were no vegan food other than salads and nuts. Lots of good value things to get while shopping. The bathrooms in public areas were clean . Read Less
Sail Date July 2019
Really 3.5 Stars but 4 is good.This was our first cruise and we always wanted to go to the West Caribbean and it was good. The biggest problem that we saw, was the lack of communication between the crew and the patrons. One crew member ... Read More
Really 3.5 Stars but 4 is good.This was our first cruise and we always wanted to go to the West Caribbean and it was good. The biggest problem that we saw, was the lack of communication between the crew and the patrons. One crew member would tell you to go one place then you find out you are supposed to be somewhere else. The food was just average, even the Upper Restaurants food was so so. Movie under stars was really nice and entertainment was pretty good. The biggest complaint is the ports and the way the embarkation is handled. Talking with other people that have taken other cruises agreed with us, that they have never seen this handled this way before. All and all the cruise was pretty good, but prepare yourself before you go. Also, don't forget to take binoculars cause the stars are fantastic. The sky is so clear you won't believe what you can see at night. Read Less
Sail Date June 2019
Loved the itinerary on this cruise - Grand Cayman, Roatan, Belize, Cozumel. The ship has been refurbished and is very nice. Splurge for dinner at the Crown Grill, it's well worth it! We stayed in the family suite, which was great. ... Read More
Loved the itinerary on this cruise - Grand Cayman, Roatan, Belize, Cozumel. The ship has been refurbished and is very nice. Splurge for dinner at the Crown Grill, it's well worth it! We stayed in the family suite, which was great. Note: if booking this suite, it DOES have two upper berths in the interior room. I had a hard time figuring this out before we went. So the suite actually sleeps 6 people in beds (not pull-outs) but it would be tight with that many people. There are two bathrooms, one full size with a bathtub and one standard tiny one, a living room and a large balcony. However, the suite is on the very front of the ship which makes the balcony unusable due to wind when the ship is moving. This was a little disappointing. It's a gale force wind on the balcony. The benefits that come with a suite are amazing! The staff on this ship could not have been nicer or more accomodating. They were superb. There is a lot to do on the ship - we loved movies under the stars and trivia nights. In terms of excursions, it all depends on what you want from the cruise. This was our first cruise that made stops (our only other cruise was to Bermuda and we were docked for three days) so I was nervous about getting back to the ship on time. We booked excursions in all the ports except Grand Cayman where we rented bikes - bad idea. Grand Cayman really isn't very bike friendly. If I had it to do again, I would take a taxi or bus to Cemetery Beach and hang out there for the day. The beach in Grand Cayman is stunning!! In Roatan, we did the Tabyana Beach Break and lunch, which I would absolutely do again. The snorkeling was AMAZING. In Belize, we did Snorkeling Wonders of the Barrier Reef which was very disappointing. It was a long boat ride out to a tiny island, which would have been fine but we were only there for about two hours (at most) and the snorkeling was disappointing. I think if I ever do it again, I'll book a private snorkeling tour. In Cozumel, we did the jeep tour - very disappointing. We were under the impression that we would be driving jeeps through the jungle and along the coastline, when in fact we drove HOT jeeps along a highway until we got to Punta Sur Ecopark. We only had about two hours on the beach. Save your money and take a taxi to one of the very close beaches and spend the day there. In all, it was a wonderful cruise. I would definitely do that same itinerary again, but I would spend my time at each port differently. Read Less
Sail Date June 2019
We chose this cruise for the ports that were on it & heard that Princess was a nice company to work with. First, the medallion system was great for quick entries & exits on the ship, finding out how to get where we wanted to ... Read More
We chose this cruise for the ports that were on it & heard that Princess was a nice company to work with. First, the medallion system was great for quick entries & exits on the ship, finding out how to get where we wanted to go and where things were located. Loved this system & wish other lines would follow along. The cabin itself could use an updating but was clean & the service was great. I especially liked the huge closet area that separated the bed from the bathroom. Loved the balcony. We liked the food in general and ate one night at Steamers/Planks, we were able to order from both at the same time, which was a nice feature. We tried to do a bit of everything Re: entertainment, some trivia games, casino. The seats in the theater seemed to be one size fits all and seemed to be a bit cramped. We took 2 shore excursions through Princess, A tour in Roatan with gardens & a butterfly garden and a stop at an animal place, stops at a restaurant for drinks & a stop at a cameo factory. In Cozumel we chose a sunset catamaran cruise which was just beautiful with perfect weather. In Grand Caymen, we were the only ship docked, so we just walked to the pier area and picked a tour of the area which was very nice. The only small problems were not enough clocks around the ship and the lack of a food area for midnight snacks. This was a great cruise and I can see us going on Princess again in the future. Read Less
Sail Date May 2019
this cruise was with a group on Utube ,however it turned out be a series of missed communications and bad service .nothing stands out about this cruise except the night we dined at the Crown Grill was fantastic ..My medallion did not work ... Read More
this cruise was with a group on Utube ,however it turned out be a series of missed communications and bad service .nothing stands out about this cruise except the night we dined at the Crown Grill was fantastic ..My medallion did not work very well it rarely let me into my room ,the apps were not working for me ,I had the medallion changed and reset but never really worked . However to be fair I never used the apps very much ,its just not convenient for me . The weather was great . The ports were very good but we never seemed to stay very long at them . We were in Mexico for about 10 hours . The use of tenders to get ashore although necessary was a pain . I did enjoy the comedian and the cover band . We did take two excursions one in Jamaica which was a tour of Islands wildlife. And one in Cozumel which was the sunset cruise .. All in all ok Read Less
Sail Date April 2019
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our ... Read More
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our cabin porter, Tom, was wonderful. Any requests we had he took care of in a timely manner. There was plenty of closet space for clothes,shoes and so on. There also were lots of drawers and a very nice writing area. The bathroom was well designed with good lighting and shelves. However, there was no shampoo or conditioner,and a very small soap that was not replaced until it was a tiny blob. TheThe entertainment was the very best I have experienced! The productions were out of this world, as good as the Vegas shows I have seen. We did not go on any excurisons but there was plenty to do on the ship, or just relax as we did. The ship was very nice, but was hard to find a nice quiet place to read. My major complaint were the meals for dinner. I cook at home and I was looking forward to great food and good service. The dinners started with a menu the looked like it was printed on the cheapest paper available. Although they offered a meat, fish,vegertarian and so on, there was usually only one choice of each, and not necessarly what one might want or like. I really wish that they would teach the servers not to reach across someone to serve another seated guest. If a nice dinner and service is important to someone as it was to me I would not necessarly recommend this cruise to a friend. Read Less
Sail Date April 2019
Great ship even better with the Medallion now. Boarded in 10 minutes, internet very fast, staff found me to deliver drinks, could chat and locate our friends, amazing addition. The buffet was plentiful with so many selections, dinner ... Read More
Great ship even better with the Medallion now. Boarded in 10 minutes, internet very fast, staff found me to deliver drinks, could chat and locate our friends, amazing addition. The buffet was plentiful with so many selections, dinner always good and gelato was great. I recommend the Oceans Terrace bar Sushi or Lobster over egg salad as a light lunch. Was superb for a nominal fee. Staff very cordial, service excellent and willing to please. We had a small stomach virus outbreak, the staff cleaned and sanitized right away. Took precautions and kept under control. Worked so hard and the captain kept us informed with constant updates, never hid anything from the passengers. Overall a very hard working, happy crew, willing to go the extra mile. Movies under the stars were great, next day were available on demand. The television system was nice, you could find your own shows, watch when you wanted. A great experience and the bartenders put on an amazing show called the Flair Show showing their juggling and drink making talents! Giving away over 50 free drinks poolside, what fun! Amazing cruise! Read Less
Sail Date April 2019
Needed to get away and booked this about 2 months prior to sailing. Food was typical major cruise line: not great, not horrible. My only real complaint was with the scheduling of activities. We had late dining and there were too many ... Read More
Needed to get away and booked this about 2 months prior to sailing. Food was typical major cruise line: not great, not horrible. My only real complaint was with the scheduling of activities. We had late dining and there were too many times where we couldn't see the production shows, go to trivia, or the game shows because of conflicts with dining. We didn't get off the ship in Cabo. We took a tour with Flavor Teller in Mazatlan, had what the locals refer to has second breakfast. Excellent tour and food. Highly recommended. We took a cooking class in Puerto Vallarta with Cooking Vallarta. We went to the market with the Chef and then went to his home for the cooking lessons and lunch. Very informative and good food. Also, highly recommended. Embarkation was mainly smooth. Although the Ocean Ready signage needs to be better. We were Ocean Ready, didn't see any signs, and ended up at a regular check in desk. It took a little longer than it should have because they weren't really sure how to handle us. It was probably the easiest debarkation we've ever had. Had breakfast, and pretty much walked off the ship, got our bags, went through CBP and got to the car in 10 - 15 minutes. Read Less
Sail Date April 2019
Love Princess cruise lines. The Regal Princess was a beautiful ship. Well maintained. Embarkation and dis-embarkation was a breeze. We chose anytime dining and visited several venues for food. Service was great and food, including ... Read More
Love Princess cruise lines. The Regal Princess was a beautiful ship. Well maintained. Embarkation and dis-embarkation was a breeze. We chose anytime dining and visited several venues for food. Service was great and food, including Horizon Court Buffet was great. Don't miss the Crab Shack only on certain nights. Oh the King Crab legs. The entertainment was fantastic, with special visit by the Beatles. They were fantastic. We only did excursions in Jamaica. Falmouth dispelled thoughts of not being safe an clean. It was very safe and clean and we did the Good Hope Thrill seeker Experience. Al lot to do for the money and included lunch. Ziplining was a blast and the Plantation Tour was fantastic. Lots to do in other ports, but we had already visited them prior. There was not much for children, but that is what we liked. Partygoers were not rowdy or drunkards. Final Four on Theater Under the Stars was perfect! Loved the Medallion experience and Ocean apps. Made things so much easier. Wifi was fantastic everywhere, except on balcony with door closed. Only slight negative... Do not understand why they made the Adult pool in the Sanctuary 5-7 feet deep all around and other pools 2-5 feet! Read Less
Sail Date April 2019
Just looking for a week of r&r , this cruise turned into much more. The club class dinning was just amazing. From our hostess yanius, to our amazing waiters ivan & arron, what a great team, and then our personal chief gabreal doing ... Read More
Just looking for a week of r&r , this cruise turned into much more. The club class dinning was just amazing. From our hostess yanius, to our amazing waiters ivan & arron, what a great team, and then our personal chief gabreal doing cook by the table prongs, sea scallops, pasta's it was all just fantastic !!! The ship was beautiful, very clean. All of the personell were friendly and very helpful when needed. Tha shows were fabulous with the singers and dancers. We did not do the comedy show , but heard from others that it was also great. The pools and hot tubs were very clean and warm. The buffet was also fabulous, the design in the buffet makes it very easy and quick to go throught, no long lines !! Working on booking our next cruise on princess medallion class. For new electronics with the medallions they worked great. Read Less
Sail Date April 2019
We have not cruised on Princess for over ten years and that was on the Emerald Princess when we were totally new to cruising. Since then we have cruised over 25 times on NCL, Royal Caribbean, Celebrity, Holland America and Carnival. ... Read More
We have not cruised on Princess for over ten years and that was on the Emerald Princess when we were totally new to cruising. Since then we have cruised over 25 times on NCL, Royal Caribbean, Celebrity, Holland America and Carnival. The itinerary went from Fort Lauderdale to Princess Cay, then on to Falmouth, Jamaica, Grand Cayman and finally Cozumel, Mexico. We did not plan any excursions in Jamaica or Grand Cayman so we stayed on the ship during those stops. In Cozumel we only went ashore to visit the shops as we have been there dozens of times previously. We flew down to Fort Lauderdale a day early just in case of any flight delays. We had a direct flight with Air Transat which was four hours. I had booked us into The Link Hotel on Sunrise which seemed to be a nice hotel when I looked at it on the internet. It had breakfast included and an airport shuttle plus it was fairly close to the port. My mistake in not checking the reviews on “trip advisor” before I booked. The place was a dump. It was basically an old three storey motel where they cleaned up the main reception area so it looked nice. The elevator had pieces of the wall smashed out; the walkway (cement) to our room on the second floor was dirty with old spills that had never been cleaned up. The room had dark laminate flooring so you couldn’t see the dirt. I had on clean white socks and after an hour of walking around unpacking they were black on the bottom. The TV set had thin black lines all through the screen and there was a rip in the ceiling where you could see the insulation. The bathtub had a bunch of cracks in it and there was no plug or metal grab bars. The breakfast was continental and with only one staff looking after the whole area it was also dirty. Someone spilt dry cereal on the floor and it was never cleaned up. We won’t be going to that hotel ever again. We took a shuttle to the ship but we were the last people off so after leaving at 10:30 we did not get to our ship until 11:30. Luckily we were able to go directly aboard after our check-in. I was very surprised to find empty tables in the buffet on the Lido deck at that time of day. I am convinced that the ship was not fully booked. Anyway, the food on the ship was excellent and the service was beyond anything I think I have experienced except on MSC when we were in the Yacht Club. We had a mini-suite on deck 15 (Marina) and it was very convenient to everything. The cabin had lots and lots of storage space with large drawers, a closet with shelves and another larger open closet with dozens of hangers. The balcony was pretty small but there were two high-backed, tilting chairs and a large table so it worked fine for the two of us. We had a bathtub in this room and the only problem we had was with the water pressure. It took 8 minutes to fill the tub and the shower was fairly useless because you had to stand so close to the taps since the pressure did not make the water go farther than about 2 feet out. The ship itself was beautiful. Very classy with lots of gold, brass and marble. Very clean everywhere. I was not very impressed with the elevators since the interior was lovely etched glass mirrors, marble floors and THEN an ugly advertisement pasted on the interior of the elevator door for their “medallion” scheme. VERY tacky. The adult pool in the retreat area was very nice but it was not salt water and the shallow end was 5’2” so you mostly had no choice but to swim constantly unless you just clung to the sides. The water temperature was comfortable. You would have to get there early to get a lounger in the shade but we are early risers so it worked for us. We booked a cabana for the second day of the cruise and the sixth day and then booked a spot in the Sanctuary for the other three days (mornings only). These have padded loungers and are in the retreat pool area (adults only). This did not work well. The first (sea) day it was so windy that you could not use the cabana so we ended up cancelling it and they switched us to the Sanctuary. This is a lovely area with very comfortable padded loungers and constant attendants bringing you ice water, etc. However there is no area with complete shade. The tent-like roof is made out of a type of mesh material and the areas between the metal beams are open to the sun. These gaps are about 2 feet wide so you may find out that you were getting direct sun on some parts of your body and not be aware. The cabanas are $50.00 for a half day and the Sanctuary is $40.00 for a half day. We only planned to use them for the mornings. After the second day we cancelled the rest of our bookings since it was very hot and I ended up with sunburn on part of my arms. The entertainment was very good. We went to two musical/dance shows and two comediennes. The comedienne was hilarious. One of the shows was Beatle maniacs and they were good but I have seen better Beatle imitation groups. Most of the music all over the ship was either live classical (lovely) or 50’s – 60’s so we really enjoyed that. I should mention that most of the music was played at a level where you could actually still carry on a conversation!! We only ate in the main dining room once and the service was great but I was not really impressed with the food. It was better in the buffet and you had a much better selection. They had an outbreak of noro-virus around the fifth day of the cruise and we were totally impressed with their job of sanitizing the ship and looking after the passengers. This is the first cruise I have taken where they announced the outbreak and told us what procedures were being implemented to deal with it. We HAD to wash our hands (with soap/water) before entering the buffet. Servers handed us our dishes and cutlery. Condiments were removed from all the tables and the serving utensils on the buffet were changed about every hour. Staff were wiping down tables, chairs, handrails, etc. constantly. We did not book any excursions but booked a clamshell when we went to Princess Cays. Lovely area and lots of fish when snorkelling. The buffet lunch was great with burgers, hot dogs, bbq ribs, fruit, etc. There were several beaches for swimming and a few shops selling souvenirs. We did not tender into Falmouth or Grand Cayman. There was a sports deck on the ship but it was on deck 19 and in the full sun. There was an area to play lawn bowls, golf putting, shuffle board and a basketball court where they also had pickle-ball at set times. For us it was just too hot to stay up there for any extended period. INTERNET - I had to mention this because my husband cannot stop talking about it. The speed was nearly as fast as our high-speed connection at home. He was very impressed. It is much cheaper to book this package on-line before you go. The casino was good with a non-smoking section. Disembarkation went very smoothly and was not crowded at all. We were off the ship and waiting for a taxi within 30 minutes. Overall we thoroughly enjoyed this cruise and we will be planning to take more with Princess. We booked this cruise because of the excellent price for a mini-suite and the fact that other cruise lines are putting their prices up into areas that make it too expensive for us to book. The whole "free" airfare, drinks, etc is such a scam and we use none of those perks but still have to pay the price for everyone else. Read Less
Sail Date April 2019
Princess is great. This was our 4th and we have the next one planned. Great way to celebrate and relax. The entertainment and wait staff was amazing. Cannot wait until our next one. Our room was clean and the turndown service was great. ... Read More
Princess is great. This was our 4th and we have the next one planned. Great way to celebrate and relax. The entertainment and wait staff was amazing. Cannot wait until our next one. Our room was clean and the turndown service was great. There were chocolates on the pillows every night. The cabin had an ample amount of drawers and 2 big screen TV’s We got clean towels several times during the day .My husband uses a medical device and an extension cord was provided for him right away. The food and the wait staff was outstanding. The choice of food venues is amazing. From casual to formal dining. The fresh pizza is outstanding and the wine selection is wide and delicious. Do not hesitate to take a Princess Cruise. We were on the “love boat” and it was great fun when the captain played the theme port. This was truly a memorable vacation. Read Less
Sail Date April 2019
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of ... Read More
We booked a mini suite on this beautiful ship. The room was very nice, roomy, clean, a full bathroom with bath and shower. We were impressed. What was less impressive was that there were 3 bottles of water in the room, too 500ml and 1 of 1.5 ltrs. The caveat was you HAD TO PAY FOR THEM!, the small ones were $2.50 and the large one 3.98 + 18% tax, ridiculous for the amount we paid for the mini suite. Now as far as food is concerned no complaints as long as we wanted to eat in the buffet, the main dining room had a dress code, I mean w're on vacation and a dress code was not what I expected, dress pants and a dress shirt in the Caribbeans, ridiculous. the was te food is outrageous, people take more than they can eat and it's all thrown in the garbage, as one of the waiters commented this is just one ship, there hundreds doing te same thing. Our room stewart Nicola was wonderful he took great care of us and our room was always spotless. To get back to rules they have a drink package, it's $60.00 per day per person plus taxes 18%, but if your wife or partner does not drink it does not work it's 2 or nothing. I was really disapointed with the overall mission of Princess make as much money as you can. The shows were very nice and we enjoyed them. I will never cruise with Princess again. Read Less
Sail Date March 2019
My family and I were looking for an upgraded cruise line that we would feel comfortable cruising with for the next several years. We plan to take an Alaskan cruise in the near future and decided to try a Princess Caribbean cruise first as ... Read More
My family and I were looking for an upgraded cruise line that we would feel comfortable cruising with for the next several years. We plan to take an Alaskan cruise in the near future and decided to try a Princess Caribbean cruise first as Princess has the majority of the Alaskan cruise market. We have been on other upgraded cruise lines before including Celebrity, Norwegian and Viking. We booked a penthouse suite for ourselves and an interior room for our daughter. The room was beautiful and the deck wrapped around the back and the side of boat as our room was located at the back of the ship. Unfortunately, we weren't able to use the deck after the first 2 days as the room steward never cleaned the floor, the table, the chairs or the cushions. The glass for the fencing was so dirty you could barely see through it. It was interesting, when we pulled into port in St. Marteen, a Royal Caribbean ship was there and those employees were cleaning every balcony so the guest could enjoy what they had paid for. The customer service on the ship was terrible at best. Our room steward never brought ice to our room even though it was listed as a daily room perk. He never stocked our minibar another listed perk. We tried calling room service, guest services and housekeeping but no one ever answered the phone. Guest services did answer 1 time and the person on the other end audibly sighed when I requested things like towels, water, and ice. Finally, I started asking other room stewards on our floor as I only saw ours 1 time the entire cruise. The other room stewards made it very obvious they did not want to help me, but they did after I gave them an additional tip. Needless to say we never got any towel animals either. Of course I would have been happy with a towel of any kind, folded or not. Our daughter was not eligible to eat in Club class dining with us since she was in a different room, even though we paid for 2 rooms included a full suite. So we paid for Anytime dining for the 3 of us. It turns out, there is no such thing on the Regal. There is only 1 anytime restaurant which is not enough. If you aren't there before 6:00 pm, which appears to be the time when the restaurant is full, then you have to wait until 7:30 and then it is first come first serve. You can choose to put your name on a list for a reservation after 8:00 if you prefer. We ended up eating at the buffet most of the time as did most people on the ship. Our first stop was at Princess Cay for a beach day and a BBQ in the Bahamas. The ship was at capacity but they only opened 1 side of the Island for the food during the BBQ and the bar. I went to the bar before 10:00 am to ask the person standing there where the bathroom was located. She told me they didn't open until 10:00. I again stated I just needed to know where the bathroom was and she again stated they didn't open until 10:00 am and I had to come back then to ask a question. So my daughter had blood running down her face from the nose bleed and we couldn't get napkins or tissue because this lady wouldn't answer where the bathroom was located. Fortunately one of the vendors saw us trying to manage the situation and brought us to the bathroom and helped me clean her up. I was very thankful for her help and tipped her as well. When it came time to eat lunch, since only one side of the island was open, the long was LONG. I stood in line for an hour and 10 minutes and when we finally made it there, the only thing left was hot dogs. They closed the lunch down promptly at 1:30 with no consideration for how long the line was taking people to get food and some people never got to eat at all. It almost made me thankful for the gross hot dog we did get. St. Thomas and St. Marteen were the other 2 stops and the shore excursions were very nice. We enjoyed the islands as always. Our daughter is 18. Typically when we take cruises she goes to the activities listed for people her age and finds a group of friends to hang out with for the duration. Thanks to social media, she still stays in touch with some of them which is nice. Regal cancelled every activity listed for her age range. She didn't meet a single person on the ship. There was only 1 club to go to at night and it was constantly playing 60's - 70's music. It was also completely empty. There is nothing for young adults on this ship even though it was the height of Spring Break season when we were there. Getting off the ship in Ft. Lauderdale was a total nightmare. The luggage was not in the location it was supposed to be. We were light blue 4. We found our luggage across the room in brown 6. It took over an hour to get our car out of the garage and the people who worked there were surly at best. This cruise felt like a Carnival cruise with a hefty price tag. We will never take another Princess cruise again. Or any cruise line owned by Carnival. We will go back to Celebrity and enjoy the service and amenities they offer. Read Less
Sail Date March 2019
Wow what a disappointment! I read the reviews before booking and dismissed the negative ones thinking they were exaggerating. They weren’t. This was the worst cruise of the five I’ve taken. Biggest disappointment was the customer ... Read More
Wow what a disappointment! I read the reviews before booking and dismissed the negative ones thinking they were exaggerating. They weren’t. This was the worst cruise of the five I’ve taken. Biggest disappointment was the customer service and appearance of the ship in general. I finally figured out why the staff doesn’t seem to care: there’s a mandatory daily gratuity charged per person so they have no incentive to treat you like “royalty”. $13.50 per person per day - I don’t remember being told about this. So staff is being tipped regardless of service and it shows. This cruise was severely understaffed. The wait at the bar for a simple Diet Coke was maddening. Not one time at the pool did a waiter come around asking for drink orders. Always always had to go get it myself at the bar. Didn’t even have soda in the buffet, had to leave to go to the bar to fill my cup. I bought the soda pass which meant I had to carry around that big cup all the time to have it refilled. I was “upgraded” without being asked to an oceanview. The view was of a lifeboat. It’s laughable. I would rather have kept my interior stateroom. Buffet was unremarkable at best - never once thought wow this is delicious. It was just food. Tables were always dirty - again understaffed and couldn’t keep up with all the people eating there. Tried the dining room once and again not impressed. I really expected this cruise to be like the ones in the past where I just felt pampered and everyone was nice and friendly and happy. Not this crew. I felt like I was imposing more often than not. Our safe in the room quit working after a few days. We just laughed and thought well of course it doesn’t work. They claim this ship was refurbished. What the hell did it look like BEFORE?? It’s so dated that I felt like I’d been had. Harry Potter trivia was an event we attended - it was like a twelve year old’s mom threw together some questions and had us all sit around guessing the answers on paper and boom it was over. Twenty questions and that’s it. Pencil and paper. I mean come ON Princess. It was just pitiful. I heard other people talking and the same thing was being said. Not as good as other cruise lines. I will never again sail with Princess and will go back to Royal Caribbean where they know how to treat their customers and keep the ship clean and the food amazing. Princess is substandard and even smelled of raw sewage towards the end of the cruise. I was glad when it was over actually which is a sad testimony given the money spent. Read Less
Sail Date March 2019
Princess has been a step above Carnival, but over the last few years, the gap is shrinking. All announcements and especially the music were of such volume that it was physically demanding to tollerate. When asked to lower the volume, ... Read More
Princess has been a step above Carnival, but over the last few years, the gap is shrinking. All announcements and especially the music were of such volume that it was physically demanding to tollerate. When asked to lower the volume, ship’s staff responded that it was necessary to be loud to create a party atmosphere. Food was below par, and service was simply average. I was served Cream Bule! That had obviously been sittyng long enough for the carmelization to melt and the pudding to decompose at the bottom. Ships dancers and singers were the absolute best! Every show was like a broadway performance. Bravos to them. Ship condition was really bad. Paint peeling off the ship, hand railings varnish was crinkling. Several sharp ends exposed. Electrical closets left open in passage ways. No water to rooms between 3 and 5 pm two days due to replacing water lines. Our safehad low batteries on second day. Key pad was also malfunctioning. Replaced batteries. Next day, replaced key pad with key pad with low batteries. Had to come back a third time to change batteries in the replacement key pad. Necessitated us having to stir our valuables in a friend’s room safe for a day. The new Medallion program might be fine in the future, but because of poor training of the ship’s crew, they were learning the system as were the passengers. I spent the entire first day of the cruise trying to figure it out. I should have been given a discount for having to do the work of the crew and loosing nearly an entire day of relaxation on the cruise. Suggest avoiding the Medallion cruises untill Princess rolls it out in a more user friendly manner. The last thing was that this cruise ship appeared to be a crew training ship. Supervision of staff was slim to none. Our sendoff was cold coffee in the zHorizons on the morning of departure. We asked for hot coffee and were told by the server that the coffee machine was broken and there was no hot coffee. Appropriate ending to a very disappointing cruise. Read Less
Sail Date March 2019
I took my granddaughter and her college friend on SPRINGBREAK...EMBARRASSEnD! We found two pair of dirty underwear in our room upon arrival. Very nasty! There was a contact lens stuck to the wall of our bathroom for the entire trip. ... Read More
I took my granddaughter and her college friend on SPRINGBREAK...EMBARRASSEnD! We found two pair of dirty underwear in our room upon arrival. Very nasty! There was a contact lens stuck to the wall of our bathroom for the entire trip. Plastic and paper trash was under both beds. We were given a free meal in one of the specialty dining rooms for our room being dirty . For the first time ever in my experience this room Steward was surly. The excursions were great, the food was very good. Embarkation and disembarkation was very smooth. The staff on the ship other than the room Steward were very nice and friendly we enjoyed the excursions but will never utilize Princess Cruise Lines again. There were some pretty bad stains on the carpets in some of the public areas I think they could have been cleaned better. I don't give bad reviews very often but this is one that needed to be relayed sorry Princess Cruise Lines but this was a failure on your part. Read Less
Sail Date March 2019
Mid-March is the perfect time to get away from winter. The Western Caribbean cruise was wonderful with hot weather, calm seas and clear sunny skies. The staff onboard the Caribbean Princess was attentive, helpful and courtesy. ... Read More
Mid-March is the perfect time to get away from winter. The Western Caribbean cruise was wonderful with hot weather, calm seas and clear sunny skies. The staff onboard the Caribbean Princess was attentive, helpful and courtesy. You're in for a treat with the entertainment that is scheduled onboard the cruise. The comedians are always top shelf and "The Voice of The Ocean" guarantees three nights of lively entertainment!! The food and drinks flow freely and the staff is very conscious of keeping everything clean a sterile. There are wash stations and sanitizers outside of every buffet dining rooms with staff nearby to keep these areas clean. Throughout the ship hand sanitizers are plentiful. There are staff members waiting for you when boarding the ship from an excursion with cool wash rags to wipe your hands and face. Also present are staff members with ice cold containers of flavored lemon and cucumber water. Read Less
Sail Date March 2019
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